Total 1,099 Customer Service job vacancies in Nottingham, Nottinghamshire, NG2 3AQ

Senior Support Worker Weston - £12.57 ph

Typical Shifts are: 07:00-14:00 & Afternoons 14:00-21:00 or Days 07:00-21:00.

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service in Weston. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker, hold a full UK driving license and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Title: Registered Learning Disability Nurse (RNLD)

Location: Nottingham (NG8)

Salary: £22/per hour (Depending on Qualification & Experience)

Job Type: Permanent - Full Time

Work Schedule: Office-Based

Hours of Work: Days & Nights – including weekends and bank holidays; 42hours/per week with 12-hour shifts (rolling rota basis)

Start Date: Immediate, but subject to satisfactory enhanced DBS check

Looking for the next exciting opportunity in your nursing career? Are you a Registered Learning Disability Nurse with work experience in managing adults with autism, mental health issues and learning disabilities. Our client is currently looking for passionate candidates who can deliver outstanding care and make a difference to the lives of vulnerable adults. Our client is seeking nurses who are experienced in dealing with challenging behaviours and want to be part of an organisation that values its people. If your answer is yes, then Delphi Care Solutions Ltd has the best suited role for you.



Job Details

Reports To: Clinical Lead Nurse/Deputy Manager/ Registered Manager

Direct Reports: Nil

Delphi Care Solutions Ltd is looking for a Registered Mental Health Nurse or Registered Learning Disability Nurse for a residential adult care, to provide care in accordance with best practice and legislative requirements in this community-based service in Nottingham, NG8 supporting adults with learning disability and autism. The role aimed at providing direct care and support to individuals with autism and mental health conditions / learning disabilities whilst delivering person-centred care that is bespoke to each individual.



As a Registered Mental Health Nurse or Registered Learning Disability Nurse, you will be responsible for:

Care Delivery - Ensuring Service Users are at the heart of direct care delivery and their wishes and preferences enhance their wellbeing.

Medication Administration - Administer medications and monitor their effects

Stakeholder Management - Developing effective working relationships with other employees within the service and work in cooperation with members of multidisciplinary teams to maximise opportunities for service users and implement care plans

Client Evaluation - Monitor service users' progress and adjust care plans as necessary

Stakeholder Engagement - Educate service users and their families about mental health conditions and available resources

Data Management - Maintain accurate and up-to-date service users' records





Requirements:

Valid NMC Registration - (Essential)

Bachelor's degree in nursing - Learning Disabilities - (Essential)

Minimum 5 years' work experience in mental health nursing/learning disabilities with relevant group of Service Users - learning disabilities, autism and challenging behaviour adults (Essential)

Excellent communication (written and verbal), and organizational skills.

Detail-oriented with strong analytical skills for problem solving.

Ability to work effectively in a multidisciplinary team

Compassionate and empathetic approach to service users’ care

Experience in managing service users’ acute episodes

Excellent knowledge of capacity assessments and DOL’s

Excellent knowledge about autism and LD

Excellent knowledge about reflective practice

Excellent restrain trained/knowledge – understanding of restrain reduction network

Excellent knowledge about communication programmes for adults with learning or communication difficulties

Expert knowledge about medication policies and procedures, related medication electronic systems and regulations

Experience in writing and updating care plans and risk assessments



In addition to generous pay, our client is offering:

NMC PIN reimbursement

Free DBS check

Free meals on duty

Paid breaks

Annual attendance/performance related bonus

6.6 weeks annual leave inclusive of Bank Holidays

Enhanced overtime rate

On site parking



***Please note that our client is unable to support candidates that require sponsorship***

Job Title: Deputy Manager – RLDN/RMN

Location: Nottingham (NG8)

Salary: £50,000/per annum (Negotiable - Depending on Qualification & Experience)

Job Type: Permanent - Full Time

Work Schedule: Office-Based

Hours of Work: Days & Nights – including weekends and bank holidays; 42hours/per week with 12-hour shifts (rolling rota basis)

Start Date: Immediate, but subject to satisfactory enhanced DBS check

Job Overview

Delphi Care Solutions Ltd is currently supporting one of our amazing clients looking for a Deputy Manager- RNLD/RNMH (Nursing background) to work at its 7-bed Specialist Service, supporting adults with Learning Disabilities, Autism, Mental Health needs, and associated Challenging Behaviours. We seek individuals who have a passion for delivering outstanding care and making a difference in the lives of vulnerable adults. As a Deputy Manager, you will play a key role in the incredible multi-disciplinary team, delivering therapeutic and practical care and support to improve the lives of the esteemed service users.

Job Details

Reports To: Registered Manager

Direct Reports: Clinical Lead

Delphi Care Solutions Ltd is looking for a Deputy Manager who is experienced in working with Autism/LD and associated behaviours and who wants to be part of an organisation that values its people. The role aimed at providing direct care and support to individuals with autism and mental health conditions / learning disabilities whilst delivering person-centred care that is bespoke to each individual.



As a Deputy Manager, you will be responsible for:

Leadership - Assisting the Registered Manager in overseeing the day-to-day operations of the service.

Regulatory Compliance - Ensuring compliance with all regulatory requirements and maintaining high standards of care.

Mentorship and Training- Support staff development through training and supervision, promote a positive team environment.

Care Delivery - Participate in care planning and risk assessments, ensuring person-centred care for service users.

Stakeholder Management - Act as a point of contact for families and external bodies, promoting effective communication and collaboration.

Care Planning - Help implement and monitor care strategies that meet the specific needs of service users.

Stakeholder Management - Manage staffing levels, ensuring adequate cover for both day and night shifts.

Operations Management - Contribute to audits, quality improvement initiatives, and the development of service policies.



Requirements:

Valid NMC Registration - (Essential)

Bachelor's degree in nursing - Mental Health/Learning Disabilities - (Essential)

Minimum 5 years' work experience in mental health nursing/learning disabilities with relevant group of Service Users - learning disabilities, autism and challenging behaviour adults (Essential)

Excellent communication (written and verbal), and organizational skills.

Detail-oriented with strong analytical skills for problem solving.

Ability to work effectively in a multidisciplinary team

Compassionate and empathetic approach to service users’ care

Experience in managing service users’ acute episodes

Excellent knowledge of capacity assessments and DOL’s

Excellent knowledge about autism and LD

Excellent knowledge about reflective practice

Excellent restrain trained/knowledge – understanding of restrain reduction network

Excellent knowledge about communication programmes for adults with learning or communication difficulties

Expert knowledge about medication policies and procedures, related medication electronic systems and regulations

Experience in writing and updating care plans and risk assessments



In addition to generous pay, our client is offering:

NMC PIN reimbursement

Free DBS check

Free meals on duty

Paid breaks

Annual attendance/performance related bonus

6.6 weeks annual leave inclusive of Bank Holidays

Enhanced overtime rate

On site parking



***Please note that our client is unable to support candidates that require sponsorship***

The Improvement, Transformation and PMO Directorate has a vital role in the delivery of change across the Trust. The directorate contains the following functions:



The Programme Management Office, which has responsibility for the running of projects and programmes across the Trust.

The Improvement and Transformation Team, which helps educate, guide and develop change choices within our services across the Trust.

The Financial Transformation Team, which uses award winning methodologies to help services generate savings and efficiencies.

The Digital Partnerships Team, who help guide our services towards the implementation of new digital products and effective digital working.



Based, within the PMO, this role will help all the above teams co-ordinate their work and support across a wide variety of administrative needs and tasks.

Administrative:

· Provide administrative support toImprovement, transformation and PMO Directorate staff, ensuring that tasks are undertaken in a timely manner and to a high standard.

· Maintain Team documentation libraries, databases, trackers and other resources.

· Co-ordinate the completion of Freedom of Information (FOI) requests, ensuring that requests are completed in the time specified.

· Provide advice to customers regarding prioritisation processes and act as a point of contact for enquires, providing updates to customers as and when required.

· Attend meetings, and take and produce notes/action for the approval of Managers, taking follow up action as appropriate.

· Assist with the organisation of regular/ad hoc meetings with customers, suppliers.

· Manage room booking processes.

· Manage the procurement of office and IT equipment for the wider team.

Communication:

· To manage the office processes acting as the focal point for enquiries with staff, and visitors.

· To manage all incoming mail, redirecting mail when necessary and ensuring that all urgent items are brought to the attention of the appropriate member of staff immediately. Prepare draft responses as required

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

The Improvement, transformation and PMO Directorate plays a vital role in the innovative delivery and ongoing support of change at NUH and its wider Health and Social care partners. We provide specialist expertise in a wide range of areas including Project Management, service Improvement, business functions, change prioritisation and information governance, Project Management and business and clinical service delivery teams. Our multidisciplinaryteam shares a common goals to help out Trust provide the best possible experience for patients.



The post holder will provide comprehensive business and administrative support to the Improvement, transformation and PMO Directorate, ensuring a professional and efficient service at all times.



The post holder will need to work autonomously and will be responsible for implementing an administrative processes to support the effective running of the team and delivery of the service. They will be responsible for ensuring daily management of email inboxes, telephone calls and other correspondence is dealt with in a timely manner. Assist members of the wider team with scoping tracking and responding to customer queries including documenting the requirements of customers and tracking progress; arranging meetings and producing reports for internal use and wider. The post holder will also be responsible for co-ordinating and managing the collation of Freedom of Information requests.



The team is based at the City Hospital campus, although the post holder will be required to work across all Trust sites with the opportunity for flexible working including hybrid working from home.


KEY JOB RESPONSIBILITIES

Administrative:

· Provide administrative support toImprovement, transformation and PMO Directorate staff, ensuring that tasks are undertaken in a timely manner and to a high standard.

· Assist with the production and co-ordination of performance reports on a monthly basis, ensuring that documents presented are of a high quality and consistency is maintained.

· Maintain Team documentation libraries, databases, trackers and other resources.

· Co-ordinate the completion of Freedom of Information (FOI) requests, ensuring that requests are completed in the time specified.

· Produce reports to escalate Freedom of Information (FOI) requests that are overdue to management.

· Produce slides for the purposes of presenting information at a variety of meetings.

· Provide advice to customers regarding prioritisation processes and act as a point of contact for enquires, providing updates to customers as and when required.

· Co-ordinate the production and completion of information reports to ensure that they are processed in an orderly and timely fashion. Invoke the escalation process where there is deviation in process requests are not being progressed in a timely manner.

· Support customers in the production of resource requests, ensuring that their business requirements are fully understood and documented.

· Assist with the scoping process, seeking advice from suppliers and colleagues as and when required in order to provide a quotation.

· Produce handover documents to ensure that confirmed/funded work is completed in line with the timescales agreed with the Customer.

· Support the teammates in the preparation, circulation and updating of management and quality documents, and communications products such as, PowerPoint presentations and website content.

· Assist the Business Development Team toraise the profile, awareness and understanding of Change processes and encourage compliance with these processes.

· Attend meetings, and take and produce notes/action for the approval of Managers, taking follow up action as appropriate.

· Assist with the organisation of regular/ad hoc meetings with customers, suppliers.

· Manage room booking processes.

· Manage the procurement of office and IT equipment for the wider team.



Communication:

· To manage the office processes acting as the focal point for enquiries with staff, and visitors.

· To manage all incoming mail, redirecting mail when necessary and ensuring that all urgent items are brought to the attention of the appropriate member of staff immediately. Prepare draft responses as required

· To deal with a range of complex queries in the absence of other team members ensuring matters are assigned to relevant members of staff



Other Duties:

· To undertake any other duties that may reasonably be required.


This advert closes on Friday 6 Dec 2024

• To provide personal care and support to every service user with a wide range of needs and abilities
• Undertake the tasks detailed in the Service user’s care and support plans using a person-centered approach, these include:
o Assisting Service users getting up in the morning and going to bed at night
o Assisting Service users to wash, bath and shower
o Assisting Service users to dress and undress
o Assisting Service users to look after their skin, teeth, hair and nails
o Assisting Service users with toileting, continence management and personal hygiene
o Assisting Service users with their medication at the agreed level of support and as detailed in their Medication
o Prepare food and drink for the Service user, being aware of the Service user’s choice, likes/dislikes, nutritional needs and cultural requirements
o Set tables and trays, serve meals and feed service users who need help.
o Provide light general household domestic duties, including housework and laundry, as detailed in the care plan
o Use manual handling equipment safely and correctly
o Provide companionship to the Service user, actively talking and listening to them about their interests
o Help the Service user to maintain contact with their family and friends
o Accompany the Service user on trips into the community
o Assist the Service user to manage their personal affairs
o Care and support people who are at the end of their life

• Have an in depth understanding of the care and support of each Service user you care for
• Provide input into the care and support plans of Service user by regularly feeding back to Field Supervisor and Care Co-Ordinator’s

Our Client in Nottingham are looking to add a Bricklayer with Roofing bias to their Repairs Team.

The Working Hours will be:
Monday - Friday
37 hours per week

The Pay Rate will be:
£22.74 LTD per hour

Responsibilities include:

• You will be responsible for Bricklaying tasks and Roofing tasks.
• Working with kitchens and other required areas to deliver high quality maintenance work exceeding minimum industry standard quality.
• Pre-inspect and diagnose selected repair requirements
• Ensure that repairs and maintenance improvement works are undertaken in a considerate manner within agreed timescales, meeting customer satisfaction and needs.

Candidate Requirements:

• Attainment of an NVQ Level 2 qualification in Bricklaying/Roofing or Equivalent.
• Experience within similar roles
• Full UK Driving license and Own Vehicle

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Customer Sales Advisor

Minimum Requirements: 1 years targeted sales experience within the last 3 years.

Location: Remote, Mainland UK only

Competitive salary and bonus: £23,000 plus average bonus earning potential up to £8,700 per annum. Uncapped bonus

Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday.

Start date: Regular start dates throughout January

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Customer Sales Advisors across the Inbound departments, which offer a great work life balance, working from home and an engaging onboarding experience.

The role you'll do:

As a Customer Sales Advisor in our busy Inbound departments, you'll be the first point of contact for customers looking to deal with issues or register their appliances. Day-to-day, you'll:

• Build rapport with customers, get to know their individual needs and put their interests first.
• Use your sales and communication skills to upsell products
• Provide excellent customer service and resolve issues efficiently.

How you'll be rewarded:

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Employee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
• Sales bonuses - Each month you'll get the chance to earn some extra take home pay
• Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• A free annual D&G protection plan - Access to discounted rates for family and friends too
• Incentives - Regular incentives with amazing prizes to be won
• Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more
• And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemes

What else to expect:

• In a 4-week training programme (Mon - Fri: 09:00 - 17:30) you'll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
• Working from home
• We'll provide all the equipment you need, but you must have broadband access

The experience and skills you need:

• 1 years continuous and targeted sales experience within the last 3 years
• A driven mindset with strong customer service and sales skills and a love for hitting targets
• Experience of working autonomously or in a home-based position
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks

Immediate interviews available. Apply today to find out more.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Job Title: Field Care Manager

Location: Office Based - Nottingham Office (Mansfield)

Hours: 9am - 5pm, Monday to Friday + On-call duties

Salary: £26,000 - £28,000 depending on experience

Job Summary:

We are seeking a motivated and dedicated Field Care Manager to join our client's team. The role involves recruiting and placing health care assistants into temporary and permanent positions within community settings, supporting the setup and maintenance of care packages, and ensuring compliance with regulatory requirements.

Key Responsibilities:

• Setup and maintain community care packages, liaising with the Community team and Branch Manager.
• Maintain existing business relationships and actively seek new business opportunities.
• Liaise with clients and staff to ensure efficient staff rotas and contracts.
• Liaise with Case Managers, Solicitors, Social workers to discuss the company's services and to offer a tailored package to suit the clients needs.
• Ensure staff files are up to date and compliant with regulatory requirements.
• Work towards KPIs, targets, and objectives.
• Recruit new staff and conduct interviews as needed.
• Follow CQC requirements and ensure compliance at all times.
• Conduct supervision and appraisals for field staff.
• Communicate effectively with internal and external stakeholders.
• Ensure quality standards are met and issues are addressed promptly.
• Participate in appraisal and objective-setting initiatives.

Key Skills and Qualifications:

• Self-motivation and personal drive.
• Understanding of the Aspire system (desirable)
• Team player with respect for others.
• Excellent communication skills.
• Customer-focused with a "Can Do Attitude".
• Ability to work on own initiative.
• Adaptable to changing working environments.

Benefits:

• Annual leave entitlement of 28 days (including bank holidays).
• Additional day off for your birthday.
• Company pension scheme with 3% contribution from the company.
• Recognition awards for exemplary work ethic, exceeding goals, and surpassing expectations.
• Performance bonuses based on individual achievements and contributions.

Due to the nature of this role you will need to have a clean drivers licence and have access to your own transport.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Contract Type: Permanent

Working Hours: 2 x 30 hours, 1 x 18 hours

Worker Type: Onsite Worker

Salary: Starting Salary is £24,790 (Level one) rising to £25,584 ‘pro rata for part-time’

Location: Martin Jackaman Centre, 62 Robins Wood Road, Nottingham, NG8 3LD

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Care Workers at Level 1 implement Care Plans and report any concerns or reasons care plans cannot be followed, as well as monitoring care and welfare of citizens, recording accurate information on running records, communication books, care plans monitoring charts (e.g. weight monitoring, falls, etc.) and other written and electronic communications as required.

Care Workers at Level 1 are also expected to work and cooperate with other professionals, as well as citizens and their meaningful others, to ensure a shared approach to care and support and continuity of care and treatment.

This role will predominantly be working on a one to one basis, specifically with citizens who have learning disabilities, who may present challenging behaviours.

About You

The ideal candidate will have:

• Implementation of Care Plans and contribution to running records and daily monitoring forms;
• Ability to encourage and support citizens to achieve and/or maintain maximum independence, and to maintain contact with friends, family and community;
• Knowledge and understanding of the rights, needs and feelings of vulnerable adults from diverse social and cultural backgrounds;
• Ability to follow all instructions, policies, procedures and guideline

- A DBS enhanced check for a regulated activity is required for this post.

Please note that this role does not meet the relevant salary threshold criteria for Skilled Visa sponsorship, and therefore applicants requiring sponsorship are unable to apply.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Maria Chapman, via email at maria.chapman@nottinghamcity.gov.uk

Closing Date: 4th December 2024

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Proud member of the Disability Confident employer scheme

University Park & Jubilee Campus

The Welcome Points within the Halls of Residence are responsible for delivering professional and high-quality support to the student journey throughout their time at the University of Nottingham by enhancing their experience through the provision of excellent customer services. The Welcome Point Reception Team provide the first point of contact for students, contractors, colleagues, visitors and building users.

Working across our University Park and Jubilee campuses you will have a flexible and proactive approach to resolving problems and answering queries quickly and effectively. In addition to excellent problem-solving skills, the ability to remain calm under pressure you will have the ability to prioritise your workload in response to differing needs and deadlines of our varied customer base.

The successful candidate will be required to design and maintain databases, spreadsheets and filing systems. You will also provide administrative support to the Hall Management team including typing letters and emails, producing purchase orders and managing the key and access card stock throughout the day.

Candidates should have relevant vocational qualifications NVQ Level 2/3 or equivalent with some relevant experience or have substantial work experience gained in an administration role within a similar fast-paced customer facing environment.

The post is offered on a permanent contract. Hours of work are full time, 36.25 per week, 5 days out of 7 to be arranged to include weekends between 8.00am and 6.00pm. (This will include University and Public Holidays on a rota basis) Flexibility will be required. Job share arrangements may be considered.

Further details regarding the duties for the post can be found on the attached job role profile.

The University of Nottingham are committed to providing competitive employment packages whilst supporting the well-being of our staff to help them reach their full potential. We strive to provide a range of benefits and rewards, including leading fitness and health facilities, staff discounts and travel schemes. We also offer an excellent holiday allowance of 27 days plus additional university closure days and bank holidays.

All of our vacancies are available to view at:

https://www.nottingham.ac.uk/jobs/home.aspx

Please quote ref. NHE/359824

Informal enquiries may be addressed to David Butler, email dave.butler@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Learn more about the university commitment to Equality, Diversity and Inclusion.

We want you to succeed in our recruitment process and have published Candidate Guidance for you to access information and support on application and interview process.

We offer a range of benefits, visit Your Benefits website to learn what we can offer you.

We welcome applications from UK, Europe and from across the globe and we want to make your transition to living in the UK as smooth as possible. Visit the Moving to Nottingham page to find out more.


This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.

Proud member of the Disability Confident employer scheme

Ref 11016
Customer Service Assistant
Mansfield, Nottinghamshire
Monday to Friday 8am – 4pm
£25,000 – £27,000

20 days holiday increasing to 25 days, pension, healthcare, gym membership and modern air-conditioned offices

We are currently recruiting a confident and forward-thinking Customer Service Assistant that will provide excellent customer service to customers whilst supporting the Customer Service Manager. The suitable candidate will have strong communication skills and be able to work well under pressure and in a fast-paced environment.

Key Responsibilities:

• Professionally answering customer queries via phone and email
• Resolving queriers that the customer may have, in a timely manner
• Provide accurate information to customers where necessary
• Provide General support to the management team including travel requirements
• Process customer purchase orders and create invoices
• Ensure all internal hospitality and catering requirements are met
• Work well with other departments to meet customer needs

Key Requirements:

• Strong communication skills via phone, email and face to face
• Have strong problem-solving skills
• Sap experience is preferred
• Hold a full clean driving licence is a prerequisite
• Excellent data entry skills whilst working in a fast-paced environment
• Previous experience working in a customer service / office environment is essential
• A proactive approach to delivering excellent customer service

Benefits:

• 20 days holiday increasing to 25 with length of service
• Working in a modern air-conditioned office
• Company pension
• Healthcare plan
• Free on-site car parking

This vacancy is being advertised by Fresh Start Recruitment (UK) who are acting as an Employment Agency.

Due to the high volumes of applications, we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage.

If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.

What you'll be working: We can be flexible but you will work a minimum of 37.5 hours per week – Monday to Friday. As Service Manager you will also be part of the on-call rota and be expected to attend for any emergencies. What you'll be doing: Ensure the care and treatment delivered by the Service is high quality, safe and patient centred at all times. Lead and inspire a valued team, maximising the potential of the individuals within it Ensure all the people we support, and colleagues are safeguarded and any concerns are raised via the appropriate process including Speak Up; its important Just Culture and Behaviours are embedded and that these are naturally acted at all times Direct line management of the senior management team, ensuring senior management cover arrangements, including out of hours on-call Responsible for ensuring that all care standards, regulatory standards, and other quality measurement criteria are met, if not exceeded Work independently with responsibility for all aspects of running the service including budgetary management (income and expenditure) and all statutory compliance of the property including fire management, infection prevention and control the services and facilities Ensure that robust Local Integrated Governance arrangements are in place, and that the Quality & Performance Management System is maintained to a high standard Build excellent relationships with all colleagues, visitors, carers and regulatory bodies What you'll have: Current NMC Pin Registration (RGN) A legal right to work in the U.K Passion and dedication to providing person centred care and ensuring the people we support are treated with dignity QCF / NVQ Level 5 Health and Social Care Management or equivalent is essential Strong understanding of safeguarding, regulatory landscape, and legislation framework Previous experience leading and inspiring a senior team and management of varying disciplines Good organisational skills with the ability to prioritise as appropriate We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer. What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1500 for Nurses, Therapists & Doctors, £500 all other roles, by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group ACGSP

What skills and experience we're looking for

Archway Learning Trust is seeking to appoint an experienced Student Receptionist to support the Administration team at Bluecoat Trent Academy. The successful candidate will possess excellent administration, prioritisation, time-management and interpersonal skills and the ability to work well in a busy office environment.

The post holder will be required to provide a range of administrative support services. The nature of the role means that no one day is the same and there is always something new to do and learn.

You will ensure that these services are provided in a professional, timely manner and to an excellent standard. The ideal candidate will be personable, have experience in a customer facing role and enjoy dealing with people, both in person and on the telephone.

The successful candidate will have experience in administrative systems and working within a team.

The successful candidate must be:

• Organised, flexible and has a ‘can do’ professional approach to work.

• Have excellent IT skills and be able to produce formal documents

• The ability to be proactive to assist all staff, students, parents and visitors

• Happy to work alone or as part of a team.

Candidates should pay attention to the job description/person specification and explain within their application how they meet the criteria, whilst also describing what they will bring to the post from their own knowledge and experience.

The role will be based at the Trust’s Bluecoat Trent Academy but the post holders may at any time be required to support or work at any of the sites within Archway Learning Trust.

What the school offers its staff

The growth and development of our Multi-Academy Trust makes this an excellent opportunity to join us, as we seek to serve a growing number of young people across the region. In return we can offer:

• Archway benefits to include shopping discounts and competitions

• A free and confidential employee assistance programme offering counselling and advice

• Access to Teachers’ Pensions

• Access to discounted travel schemes

• Cycle to work scheme • Comprehensive training and support

• Opportunities to develop new skills and progress your career

• Eye care voucher scheme

• Free flu vaccine

• Access to e-learning and development

Commitment to safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to the satisfactory completion of an enhanced DBS check, Barred List check, the receipt of satisfactory references, online searches and any other statutory checks that are required for the post. We are an equal opportunities employer.

What skills and experience we're looking for

We are seeking to appoint an experienced Receptionist and Administrator to support the Administration team at Bluecoat Wollaton Academy. The successful candidate will possess excellent administration, prioritisation, time-management and interpersonal skills and the ability to work well in a busy office environment.

The postholder will be responsible for the student reception area and will also be required to provide a range of administrative support services. The nature of the role means that no one day is the same and there is always something new to do and learn. The ideal candidate will be personable, have experience in a customer facing role and enjoy dealing with people, both in person and on the telephone.

Candidates should pay attention to the job description/person specification and explain within their application how they meet the criteria, whilst also describing what they will bring to the post from their own knowledge and experience.

The successful candidate will be committed to the students and academy life and will possess the ability to communicate effectively and be able to raise the standards of learning for all of the students with whom they are required to work.

What the school offers its staff

The growth and development of our Multi-Academy Trust makes this an excellent opportunity to join us, as we seek to serve a growing number of young people across the region. In return we can offer:

• Archway benefits to include shopping discounts and competitions

• A free and confidential employee assistance programme offering counselling and advice

• Generous pension scheme

• Access to discounted travel schemes

• Cycle to work scheme • Comprehensive training and support

• Opportunities to develop new skills and progress your career

• Eye care voucher scheme

• Free flu vaccine

• Access to e-learning and development

Commitment to safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to the satisfactory completion of an enhanced DBS check, Barred List check, the receipt of satisfactory references, online searches and any other statutory checks that are required for the post. We are an equal opportunities employer.