Total 128 Customer Service job vacancies in Naval Support Activity, Mechanicsburg Detach., Philadelphia, Pennsylvania

This position is being announced under the Pathways Recent Graduates Program.  This program affords developmental experiences in the Federal Government intended to promote possible careers in the civil service to individuals who have recently graduated from qualifying educational institutions or programs.  Successful applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government. Information about the Recent Graduates Program can be found at http://www.opm.gov/HiringReform/Pathways/program/graduates/

As an architect or engineer, you will be responsible for assisting in the overall architectural/engineering (A/E) project management of various leasing, design and construction projects assigned, including, but not limited to, planning, acquisition, design, and construction of new buildings and complexes, as well as the renovation of existing ones. Examples of duties include:

GS-07

• Assisting with analyzing the A/E issues in project assignment(s), selecting and applying accepted project management techniques and organizational practices.
• Determining the most effective methodology needed to meet project goals and milestones concerned with planning, organizing, controlling, coordinating, reviewing, and recommending or approving design, construction, and related work.
• Assisting with basic qualitative and quantitative A/E analytical techniques to research and gather narrative and/or statistical information, applicable work methods, and procedures to meet deadlines.  Carrying out the successive steps in fact finding and analysis of issues necessary to complete each phase of the project.
• Applying basic project managerial and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature.
• Identifying and developing data required for use by higher level personnel in the management and direction of projects.
• Assisting higher level personnel in preparing briefings to management and/or senior staff employee(s)d on project status and recommendations.
• Under close supervision, serving as a point of contact for the customer and has responsibility for providing customer service.

GS-09

• Participates with agency personnel who are responsible for defining the goals of the projects and working with them to prepare a Project Management Plan.
• Assists in preparing assigned portions of schedules for complete projects and reports on project status.
• Monitors project reviews, schedules, and work for completing project.
• Resolves limited problems or conflicts impeding progress on completion of projects.
• Manages select aspects of the project’s finances with the client including preparation, presentation, and communication of pricing, occupancy agreements, reimbursable work authorizations, and project budget.
• Recommends options to customer based on knowledge of customer’s current and future requirements. Assists in coordinating project plans budget objectives.
• Assists with pre-bidding conferences with prospective bidders to inform them of contract provisions and relative responsibilities of A/E’s, developers, lessor, and/or the government.
• Assists with performance review and assessment of design development documents, as well as the preparation of documents for agency officials, client agencies, and contract A/E firms.
• Conducts site investigations to determine feasibility, topography, site configuration, or condition of structure and essential data prior to initiating design. Evaluates data obtained, incorporating relevant features into design solutions.
• Prepares material and information for higher level personnel who negotiate contract specifications and design changes with organizational elements of the agency and contractors.
• Monitors effectiveness of contractors in meeting contractual requirements.
• On projects of limited complexity, serves as a point of contact for the customer, and has responsibility for providing customer service.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The MSA independently performs a full range of duties related to the delivery of healthcare services in an outpatient setting and advises clinical staff on current administrative processes, and support work relating to the care and treatment given in outpatient clinics, patient scheduling call centers, Care in the Community Support Staff (CitC), and ancillary support services. Responsibilities include but not limited to:

• Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• Schedule, cancel, re-schedule patient appointments and/or consults
• Enter no-show information and monitor appointment requests from multiple electronic sources
• Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
• Monitor both inpatient and outpatient appointments in areas of responsibility
• Verify and update demographics and insurance information when patients check-in for appointments
• Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
• Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
• Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
• Apply, knowledge of standard procedures, utilizing medical records, and medical terminology

• You will troubleshoot repairs, modify, and test a variety of mechanical, electrical, hydraulic, pneumatic, and air conditioning aviation ground support units.
• You will disassemble various systems and components of Aviation Ground Support Equipment and replaces or repairs necessary parts such as bearings, ignition units, magnate units, steering systems and similar assemblies.
• You will repair, align, inspect and test various systems, such as power drives, transmissions, clutches, hydraulic actuators, pumps, valves and control systems.
• You will remove and replace major components such as engines (diesel and gas), generators, and jet start engines.

• Performs preventive maintenance to all plumbing and mechanical equipment and parts.
• Installs, modifies, and repairs plumbing fixtures (bathtubs, showers, toilets, sinks, water fountains, irrigation, and their associated hardware).
• Cleans gravity type sewage drain lines, repairs or replaces potable water lines, and makes connections and repairs to water mains and fire hydrants.
• Installs and repairs submersible pumps and centrifugal transfer pumps.
• Performs all types of maintenance on wells, well seals, pumps, storage tanks, and water distribution mains. Installs and makes repairs to sewer drain systems (these include septic tanks, drain fields, sewage lift pumps, and related piping).

As an IT Specialist (CUSTSPT), GS-2210-11, you will address problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Receive requests for resolution of hardware or software problems that may require in-depth research. Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Perform other duties as assigned.

• You will prepare correspondence ensuring it is properly formatted and grammatically correct.
• You will prepare performance evaluations and fitness reports for all staff to ensure all reports are properly formatted, grammatically, correct and dispatched within the required timeframes.
• You will maintain office files in subject and chronological order.
• You will access the government travel card information system to monitor transactions of travel card recipient's garnishment of accounts due to delinquency of payment and identify delinquent accounts.

• Assists the field and area staff to market farm bill programs.
• Assist with the development and implementation of program outreach efforts targeted at underserved clients.
• Reviews existing Farm Bill contracts to develop, monitor, and evaluate proper contract execution to include, but not limited to, practice implantation and progress reporting by planned and applied contract dates.
• Monitors direct charge time by budgeted program hours for all area employees through state or national developed tracking systems.
• Provides training, guidance, and technical oversight relative to administration of the producer level financial and technical assistance provisions of the Farm Bill.
• Assists the field and area staff to implement assigned conservation programs. This includes providing training, guidance, and technical oversight on the effective use of the major components of the Integrated Acquisition System (IAS).

• You will serve as the Command Administrative Division responsible for Command Services and Travel Branches, Directives, Control Administrator and Mail functional areas and manage administrative support for FRCSW N65888 military/civilian personnel.
• You will be responsible for the management and oversight of all programs assigned to the Command Administrative Division and ensure the programs are executed in accordance with Federal, DoD, and Navy regulations, as well as local policies.
• You will participate in conferences/meetings with COMFRC/NAVAIR/FRC counterparts regarding such topics as organizational strategy and administration, continuous process improvements, and standardization of operations for all functional areas.
• You will lead enterprise wide studies in order to develop, identify and propose solutions to management support problems which are characterized by their criticality and severity.
• You will assess organizational requirements, resources, and processes to effectively provide quality service to internal and external customers.
• You will use a broad range of knowledge of DON Administrative services to include Joint Travel Regulations(JTR), records management, Federal Management Regulation (FMR) and administrative protocol.
• You will supervise personnel and resource management allocation.
• You will assess the organizational aspects of the Production and Support Departments to determine manpower needs by series and initiates action to recruit, reassign, or train personnel to meet staffing requirements.
• You will supervise and support the Equal Employment Opportunity Program.
• You will execute organizational and cultural change in the Competency throughout the Command with complex changes that may impact aspects of the FRCSW organization and with interface with internal customers.

• Performs all preventative maintenance, operational checks, repair, layout, installation, troubleshooting, tracing, locating defects, modification on all new and existing electrical systems park wide, electrical generators and fire suppression systems park wide.
• Installing and troubleshooting meters, load centers, circuit breakers, equipment controls, lighting and power outlets, disconnects, solenoids, relays and lighting fixtures.
• Plan and lay out the routing, placement, type and size of wire.
• Tests and balances electrical loads.
• Locate distribution panels, boxes, circuits, fixtures, transformers and other electrical devices.
• Work from plans, blueprints, wiring diagrams, engineering drawings, repair manuals and related codes.

The successful candidate will:

• Perform duties as such short order grill cook and/or assist the cook in the preparation of lunch or dinner meals.
• Perform a limited variety of tasks, such as grilling foods to order, i.e., hamburgers, pancakes, bacon, eggs, etc.
• Select food items to be services and ensure their freshness. Take direct customer orders or ticket orders from waitresses ensuring items are cooked to order, served using authorized portion controls and temperature and turning to avoid burning.
• Assist/or prepare simple items such as sandwiches, soups, salads. Measure and weighs ingredients according to simple recipes or as directed.
• Place cooked food on serving dishes, steam or food carts.
• Ensure group orders are served simultaneously.
• Keep grills, stoves, refrigerators and working areas in a neat and clean manner in accordance with safety and sanitation regulations.
• Notify supervisors of items needed in order to maintain stock.
• May be required to assist in taking inventory.
• May be required to collect money, operate a cash register and prepare necessary documentation for cash fund accountability.
• May be required to occasionally perform other duties within the facility.

As a Peripheral Equipment Operator, you will rotate through the following payment operations duties:

• In the printing operations rotation, you will access the Payment Automated Manager (PAM) system applications to identify and prepare files for printing on IBM 4100 high speed printers
• In the enclosing operations rotation, you will gather the appropriate supplies, so the print job is properly folded and placed in the correct envelope with the right insert, if required
• In the mail operations rotation, you will pre-sort and coordinate workflow so the jobs are sorted and prepared for pick up and mailing by the USPS
• While serving as the workflow coordinator, you will monitor the monthly payment calendars and coordinate with the pre-sorter to ensure all the mail required for that day's mail date is sleeved, banded, and labeled.

As a Peripheral Equipment Operator, you will rotate through the following payment operations duties:

• In the printing operations rotation, you will access the Payment Automated Manager (PAM) system applications to identify and prepare files for printing on IBM 4100 high speed printers
• In the enclosing operations rotation, you will gather the appropriate supplies, so the print job is properly folded and placed in the correct envelope with the right insert, if required
• In the mail operations rotation, you will pre-sort and coordinate workflow so the jobs are sorted and prepared for pick up and mailing by the USPS
• While serving as the workflow coordinator, you will monitor the monthly payment calendars and coordinate with the pre-sorter to ensure all the mail required for that day's mail date is sleeved, banded, and labeled.

As a Peripheral Equipment Operator, you will rotate through the following payment operations duties:

• In the printing operations rotation, you will access the Payment Automated Manager (PAM) system applications to identify and prepare files for printing on IBM 4100 high speed printers
• In the enclosing operations rotation, you will gather the appropriate supplies, so the print job is properly folded and placed in the correct envelope with the right insert, if required
• In the mail operations rotation, you will pre-sort and coordinate workflow so the jobs are sorted and prepared for pick up and mailing by the USPS
• While serving as the workflow coordinator, you will monitor the monthly payment calendars and coordinate with the pre-sorter to ensure all the mail required for that day's mail date is sleeved, banded, and labeled.

• Primary responsibilities include assisting Chief, EMS with implementing timely responses to all actions required by the department and its supervisors such as V ACO Directives, IG Actions, VISN Requests, Director Requests, or other work-related requests for EMS departments.
• Tracks and maintains all current documents necessary to meet requirements of accrediting
  bodies such as The Joint Commission.
• Oversees administrative responsibility for EOC program. Tracks VA Medical Center Service Line and Department deficiencies. Provides notification of 14 day deficiency monitoring and correction.
• Prepares quarterly EOC deficiency reports.
• Collects and maintains CWT work hour's database.
• Collects and maintains Regulated Medical Waste (RMS) manifests and data tracking.
• Prepares GEMS Committee reports concerning Regulated Medical Waste (RMW), Waste Management and Recycling.
• Uses the Veterans Health Information & Technology Architecture (VISTA) to access information in the Medical Center Computer System.
• Maintains and updates all EMS regulations, polices, instructions, standing memorandums, and guidelines pe1iaining to JCAHO, OSHA, EPA, PA DEP, VACO Environmental Management Technical Procedures for Housekeeping, Waste Management, Linen/Lau:1d1y Services, and Pest Control.
• Maintains and coordinates all suspense's within EMS. This includes preparing responses including data collection for various suspense and routine reports.
• Updates EMS policies and memorandums; as required, develops policies and memorandums for EMS.
• Assists EMS staff with a full range of human resources requirements including assisting supervisors with projecting staffing needs, writing position descriptions, developing job reviews, preparing performance appraisals and competencies, and drafting disciplinary and adverse actions.
• Provides administrative support to EMS as a fund control point clerk in support of budget administration and financial systems.
  Monitors Control Point (CP) funding and submits necessary funding requests.
• Maintains and tracks all equipment inventories lists (EIL's) for EMS. Maintains 5 year plans and keeps project reports up to date.
• Prepares Purchase Requests, Equipment Orders as required. Collects data for Statement of Work (SOW) justifications.
• Assists Assistant Chief in Researching and ordering equipment for EMS. Submits 2237's as need for Control Point and Requisitions.
• Serves as the EMS Key/Lock Manager.
• Performs other duties as assigned.

• You will evaluate progress and completion of work to assure adequacy, accuracy, and compliance with local policy.
• You will consult with personnel to obtain or exchange information to accomplish work-related activities.
• You will conduct risk analysis of new or current systems or processes to identify problems and recommend solutions.
• You will prepare reports or written assessments to provide project objectives, requirements, scope, or status updates.