Total 4,404 Customer Service job vacancies in London, W6 8RF

Your new company
My client is based in the education industry. They provide learning services for the council, who in turn provide those services to local schools for their SEN students.

Your new role

• Providing a proficient, effective and timely SEN casework related support function as part of the SEN Strategic and Casework team to support a specialised service related to pupils with SEN.
• To ensure that support functions are administered within priorities set out by the SEN Casework Manager.
• To work closely with the SEN Strategic Casework team to plan, develop, implement and maintain robust administrative processes to support the functions of the service.
• Provide high quality and proactive general business and organisational support to the SEN Strategic and Casework Team, including diary management, word processing, filing, photocopying, handling post, preparing routine and non-routine correspondence, reports, spreadsheets and other documents using ICT based systems, etc as required.
• In particular, ensure tasks are dealt with according to plans and arrangements put in place by SEN Casework Managers, the SEN Statutory and Strategic Process Manager to enable timely responses to work associated with:
  • Assessment and preparing EHCPs
  • Annual reviews by schools, settings, colleges and the Local Authority
  • SEN appeals
  • Complaints, FOI and SAR requests
  • Phase transition processes
  • Pupils transferring between other LAs
  • School funding team requirements
  • Customer care response time standards.
• Organise, administer and attend a range of meetings and specialist panels as required. To include preparing and circulating minutes, agendas and documents, taking minutes, recording and communicating decisions.

What you'll need to succeed
To be considered for this role, you must have proven experience in Administration, knowledge of GDPR and be able to handle day to day tasks with confidentiality. You will need to be IT Literate and have excellent knowledge of Microsoft Word, Excel, PowerPoint and Outlook. The successful candidate must have a current DBS on the update system as you will be handling sensitive information related to pupils with SEN. Experience working within Education would be beneficial but is not essential.

What you'll get in return
This role is a 6-month Temp Maternity Cover but has the potential to be extended. A permanent offer at the end could be a possibility. The position will predominantly be working remotely, with the occasional day in the office when needed. Working hours are 9-5 Monday-Friday. 21 days annual leave entitlement + bank holidays.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

*PLEASE NOTE – WE ARE UNABLE TO PROVIDE SPONSORSHIP FOR THIS ROLE*

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post -Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

As part of the recruitment process for this post, candidates will be required to complete an online literacy and numeracy test and only if they pass this, will they be invited to a formal interview.

We are looking for a highly motivated and enthusiastic person to join our Antenatal Clinic (ANC) team. Are you looking for a new challenge?
MCA Band 2 to work under the supervision of the midwife to assist and support Antenatal women in ANC
If you think you have the skills required and need a new challenge then please contact:


To find out more about the role please email:
loretta.anyanwu@nhs.net

The post holder will act as a member of the multi-disciplinary team, who with support and guidance of registered midwives will provide individualised, family-centred care to women in hospital.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.




This advert closes on Thursday 5 Dec 2024

Senior Executive Support Officer (Hybrid) needed in Tower Hamlets, £28ph PAYE - Reference: RQ1418611

This is a hybrid role requiring at least three days in the office. This role is supporting a Corporate Director, so we are looking for a senior Personal Assistant

• To be responsible for providing responsive, high quality, professional and timely executive support to allocated Chief Executive / Corporate Director and for ensuring the Executive Support Team operates efficiently and effectively in a highly pressured environment.
• To provide a responsive, high quality, professional and timely support to the Chief Executive/Directorate Leadership Teams and associated governance including responsibility for all aspects of the smooth running of Statutory Officer and Directorate Leadership Team meetings, from effective forward planning to attending in person to take minutes.
• To work collaboratively with the Executive Support Team Leader to ensure that the services provided by the team are strategically aligned with other functional areas to enable a seamless approach to service delivery and to continually improve policies, procedures and processes that meet business needs.
• To maximise the use of technology to improve processes and workflow, through the identification of improvement and efficiencies, the deployment of new functionality and system enhancements to improve value for money and service provision to internal users.
• To lead the transformational change agenda in support of the Chief Executive / Corporate Director and be the key point of contact to manage and improve the directorate’s liaison with the Mayor, Lead Members, Councillors and other internal and external stakeholders.

This is a full time role on a temporary contract basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

Job Title: Service Charge Analyst
Contract Type: Fixed term for up to 6 months
Salary: £38,266.65 per annum
Working Hours: 35 hours per week, full time
Working Pattern: Monday – Friday
Location: Arlington House, Camden, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Service Charge Analyst

You will be responsible for the accurate calculation, construction and issue of all services charges, including both annual revenue charges and major works charges for properties. Be responsible for the accurate calculation and issue of all rents in the housing portfolio, working as required with other departments to achieve this.

About you

We are looking for someone who has:

• Experience in dealing with service charge and rent setting.
• Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Driven and target orientated.
• Commitment to delivering exemplary and industry leading customer service.
• Degree level education.

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile
Person specification
Knowledge, Skills and Experience

• Responsible for the accurate calculation, construction and issue of all service charges, including both annual revenue charges and major works charges for properties in the One Housing portfolio management, working with other departments to achieve this.
• Responsible for the accurate calculation and issue of all rents in the One Housing portfolio working as required with other departments to achieve this.
• Responsible for the makeup of service charge and rent setting.
• Responsible for the reconciliation of invoices.
• Responsible for actualising end of year accounts. Both Financial and calendar year.
• Responsible for dealing with customers directly, responding to customer enquiries via phone email and email.
• Answering customer calls.
• Resolving CRM cases.
• Drafting complaint, ME, Mayor, general enquiries for Rents and Service charge manager.
• To attend residents meeting regarding rents and service charges.
• Ensure to provide an excellent customer focused professional service to residents and clients ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing any queries in relation to these as required.
• To assist the rents and service charge manager in all tasks and responsibilities.
• To advise understand lease terms, statutory measures and One Housing policies relevant to the shared ownership and leasehold properties and its charges.
• To ensure efficient and effective collection of service charges for all properties by ensuring the accuracy of charges and assisting in the resolution of disputes and queries, including First Tier Tribunal (Property Chamber) work and attendance.
• To maximise income to the service and organisation by maximising levels of cost capture when calculating service charges.
• To provide specialist advice and guidance to colleagues and residents on matters relating to rents, service charges and third-party landlords.
• To be responsible for undertaking all statutory consultation in relation to service charges.
• To ensure a good working relationship with relevant One Housing colleagues and stakeholders.
• To proactively ensure that the databases and mapping used for the calculation of rents and service charges is up to date, accurate and contains all the relevant information.
• Meet all targets set and any relevant corporate objectives, including production of KPI’s and stats.
• Regularly consider new strategies, legislation, policies, trends, practices and initiate and implement any changes where appropriate to maximise income collection and deliver a industry leading service.
• Understand Bluebox functions.

Essential

• Experience in dealing with service charge and rent setting.
• Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Driven and target orientated.
• Commitment to delivering exemplary and industry leading customer service.
• Degree level education.

Desirable

• Experience in dealing with service charge and rent setting.
• Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• People management experience.
• Professional qualification in property management, facilities management, service charges and rents and/or leadership.

Decision Making Accountability

• The post holder will need to have very good working relationships within the Customer Operations Directorate Finance, One Direct and Housing Operations
• The post holder will be responsible to make good decisions (in consultation with senior managers where necessary) about service charge recovery, budget setting and service improvements.

Other

• Ensure that responsibilities for Health & Safety are properly understood and discharged as defined in One Housing’s Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people.
• Comply fully with One Housing’s policies and procedures including the standing orders and financial regulations.
• Comply with the Equal Opportunities and Diversity Policy.
• Comply with the Data Protection Act (all employees will not disclose or make use of for their private advantage any information held on record which is not available to the public).
• Carry out any other reasonable duties as required.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. The ideal candidates will be dynamic and forward thinking with a progressive approach to enhancing patient care and safety within urgent, emergency and acute care services. In addition to excellent clinical skills a good working knowledge of care pathways and the patient journey is required, as is priority focus on communication, safe discharge planning and safe patient transfer. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

This is an exceptional opportunity for an experienced manager to contribute to the delivery of high-quality cancer care. If you are committed to excellence and have the skills required to lead in this critical area, we encourage you to apply. The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

The post holder will be expected to provide high quality care to patients in the Paediatric Intensive Care, and to provide outreach services to children at risk of deterioration in the inpatient paediatric areas at St Marys Hospital. They will also contribute to the research, teaching and training activities on the Intensive Care unit, including providing educational and clinical supervision. The post holder will work with medical, nursing and managerial colleagues to ensure the continued high performance of the intensive care unit and will share responsibility for junior staff management. They will be expected to participate in governance activities and strategy and business planning activities of the department. The post holder will need to demonstrate excellent leadership skills. They will be expected to undertake the administrative duties associated with the care of their patients. The post holder must be available by telephone and be able to attend the hospital within approximately 30 minutes when on call. The post holder will be expected to participate in the appraisal process and relevant continuous medical education. Please see the attached job description for full details of the role.

Clinical Care The post holder will: Put the patient at the centre of everything they do. Assess and plan the delivery of patient care and take responsibility for implementing and evaluating that care, using an appropriate nursing model Caring for level 2 and level 3. Will be expected to undertake the introduction to Critical care work base module which if successful will gain 30 credits at level 6 (degree level) level 7 ( MSc level). Carry out nursing responsibilities with high standards of care according to Trust Policies, Practice and Clinical Guidelines and National Critical Care guidance. Ensure that documentation is comprehensive, up to date and reflects the nursing care/ interventions given to the patients. The post holder will embrace the philosophy of the multi-disciplinary team and take steps to ensure such working relationships are fostered at every opportunity. Staff will be expected to undertake internal rotation. Practice evidence-based clinical nursing taking steps to ensure that all nursing interventions are justified. The post holder will undertake to learn methods of literature searching, gathering evidence and critical appraisal to underpin nursing practice. Ensure that all equipment is maintained in safe working order and demonstrate competence of how to use the equipment safely and effectively with training and support. Promote psychological care and rehabilitation of critically ill patients. This will include use of patients diaries and increased awareness of critical care follow up. Report all incidents / accidents involving patients, visitors or staff to Matron or the shift co-ordinator, in the first instance. The post holder will ensure that the correct documentation is fully completed and forwarded to the appropriate personnel in accordance with Health and Safety requirements. Report all complaints immediately to the shift co-ordinator and Lead of Critical Care in the first instance. In cases where investigation is required, verbal or written statements and any other evidence, such as copies of documentation, must be provided promptly and professionally. Team Working and Communication The post holder will: Communicate daily with patients, relatives and carers to ensure that they are informed of nursing goals and medical objectives and are involved in decision-making. This requires a high level of interpersonal skill. The post holder will arrange for patients, relatives and carers to see senior nursing or medical staff, as required. Provide support for relatives and patients in a sensitive and respectful manner. Exhibit a thorough awareness of the patient activity in the entire unit regardless of the patient allocation system employed on a shift basis. The post holder will inform the shift co-ordinator of any activity which affects patient care. Actively seek out opportunities to participate in the education of learners allocated to the ward. Supervise a range of clinical skills and conduct teaching. At all times exhibit a nurturing attitude to the students to maximise their learning experience during their allocation. Assist in the induction of new staff to the unit under the guidance of more senior staff. Maintain a dynamic learning environment within the ward, distributing up to date information of nursing practice and developments, and compiling teaching programmes for the ward. The post holder will be aware of the requirements of a quality review of practice learning environments. Promote effective communication within the multidisciplinary team. Act as an effective role model and to attend departmental meetings as required. Professional Development The post holder will: Be responsible for their own professional development and updating by reading the nursing press, attending relevant courses both in-house and external, in line with the NMC requirements. Through the Appraisal and Development System, the post holder will construct a personal development plan in conjunction with the Line Manager that reflects individual and organisational needs. Ensure all professional performance is underpinned by NMC documents, e.g.) Code of Professional Conduct and Revalidation. Acquire new skills and knowledge to expand nursing practice. Will be familiar with local policies, protocols and guidelines. When representing the department, trust or profession, the post holder will ensure that this is conducted in a professional manner. Other Responsibilities The post holder will: Wear uniform at all times, in accordance with the uniform policy. Interact with patients, visitors to the ward, other members of the nursing team and managers in positive, supportive and co-operative ways. Carry out such other reasonably related duties appropriate to the grade, as assigned by the Lead or shift co-ordinator. Be prepared to work across the Trust, if required to do so, to meet the needs of the service. Be responsible for reporting their sick leave directly to the shift co-ordinator or CCU Lead, giving as much notice as possible. Study leave must be negotiated with the CCU Lead/Line manager and must reflect the organisation and individual requirements of the personal development plan. All learning should make a positive contribution to the unit and nurses are expected to share their learning with their colleagues after attending a course or study day.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

A full list of roles and responsibilities can be found within the Person Specification for this role.

Scope and purpose of the role To deliver a high standard of patient care as a salaried GP in nursing Homes, using advanced autonomous clinical skills, and a broad and in-depth theoretical knowledge base To manage a clinical caseload, dealing with patients needs in a nursing Home setting Provide advanced GP care and case management to patients with multiple complex long-term conditions Undertake medical and social care assessments to initiate interventions to improve quality of life in the nursing Home setting Reduce the fragmentation of care To provide informal training and support to the nursing home team (where applicable) and ensure the highest standards of care are provided for the patients Job Summary The post holder is an experienced GP, who acting within their professional boundaries, will provide care for the patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of their care. They will demonstrate safe, clinical decision-making and expert care for patients within the general practice. They will work collaboratively with the multi-disciplinary general practice team to meet the needs of patients, supporting the delivery of policy and procedures, and providing clinical leadership as required. Key Responsibilities Clinical role The post-holder will Make professionally autonomous decisions for which he/she is accountable Provide face to face visits via a clinical ward round during the working week. Provide a first point of contact for Nursing Homes for advice regarding medical/nursing conditions of patients, making use of skills in history taking, physical examination, problem-solving and clinical decision-making, to establish a diagnosis and management plan. This includes a comprehensive review (ensuring coding of all significant health conditions and allergies) of newly admitted patients to the Nursing Home and patients readmitted to the Nursing Home following discharge from hospital. This process would include a post-discharge reconciliation of the medication. Instigate necessary invasive and non-invasive diagnostic tests or investigations and interpret findings/reports To prescribe safe, effective and appropriate medication as defined by current legislative framework. This would include the prescription of monthly repeat medication, acute medication and the additional/cessation of medication as indicated (e.g. following discharge from hospital or from the advice of other healthcare professions including but not limited to specialist consultants). Additionally, this includes liaison with both community pharmacists (for example to ensure the continuity of supply of medication) and other pharmacists (including the medicines management pharmacists from GSTT). Provide polypharmacy/drug reviews of medications. To prescribe medication safely and in line with local CCG/national guidance including evidence based and cost-effective prescribing. Provide safe, evidence-based, cost-effective, individualised patient care. This significantly includes documentation about resuscitation and advanced care planning (onto recognised registers such as Co-ordinate My Care) of all patients newly admitted to the Nursing Home as well as a retrospective review of already admitted patients where such resuscitation and advanced care planning discussions have not yet been performed. This is likely to be performed with the patient and/or their representatives (dependent on circumstances including where which involving the patient may not be appropriate) and also be done in Best Interest meetings with other relevant healthcare professionals where a patient lacks capacity about advanced care decision making (and where an advanced directive does not exist). Offer a holistic service to patients and their families, developing where appropriate an on-going plan of care/support, with an emphasis on prevention and self-care Promote health and well-being through the use of health promotion, health education, screening and therapeutic communication skills Refer patients directly to other services/agencies as appropriate including social services and allied agencies/services. Work with nursing, medical and health care assistant colleagues to ensure that National Service Frameworks (e.g. Coronary Heart Disease/Older People/ Diabetes /Mental Health) are being delivered. This includes QoF/KPIs/Local & National schemes including enhances services in care homes schemes. Work with multi-disciplinary teams within the locality, and across the wider Health Economy, to promote integrated and seamless pathways of care. This includes playing a significant role in ensuring the delivery of effective multidisciplinary meetings (MDTs). Sustain & maintain high standards of patient care and service delivery. Participate in identification of community health needs and develop patient/family-centred strategies to address them. Help develop and set up new patient services and participate in initiatives to improve existing patient services. Be aware of and contribute to planning and delivery of practice-based commissioning. Where appropriate will perform non-nhs funded work (such as private reports). Teaching and mentoring role The post-holder will Promote a learning environment for patients, nursing & care home staff and other health professionals. Contribute to the planning and implementation of the teaching for existing staff, such as medical students, GP trainees and registrars, and Health Care Assistants, within the locality. Professional role The post-holder will: Promote evidence-based practice through the use of the latest research-based guidelines and the development of practice-based research. Monitor the effectiveness of their own clinical practice through the quality assurance strategies such as the use of audit and peer review. Maintain their professional registration. Participate in continuing professional development opportunities to ensure that up-to-date evidence-based knowledge and competence in all aspects of the role is maintained. Develop and maintain a Personal Learning Plan. Record accurate consultation data in patient records in accordance with the latest guidance and other pertinent standards. Keep up to date with pertinent health-related policy and work with the locality team to consider the impact and strategies for implementation. Work collaboratively with colleagues within and external to the locality. Encourage and develop teamwork within the locality. Participate in multi-disciplinary protocols and Patient Group Directions development. Participate in meetings, reporting progress as required. Participate in audits and inspections as appropriate.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

About City Road Medical Centre City Road Medical Centre is a dynamic healthcare provider committed to delivering comprehensive primary care services to our diverse community. We pride ourselves on our efficient same-day service, ensuring our patients receive prompt and effective care from our dedicated team of healthcare professionals. Our range of services encompasses the treatment of minor ailments, specialist management of long-term conditions, and a variety of clinics addressing numerous healthcare issues. As part of our commitment to accessibility and convenience, we've implemented advanced technology allowing patients to perform tasks such as ordering repeat prescriptions or cancelling appointments from the comfort of their homes. City Road Medical Centre delivery is provided by Islington GP Federation. About Islington GP Federation Islington GP Federation (IGPF) is Islingtons at-scale primary care organisation, representing 31 practices; we have established ourselves as a leader in new ways of working, including running Islingtons extended access primary care services (I:HUB) as well as supporting the Islington Primary Care Networks (PCNs). Our current range of services include the Extended Access Service, I:HUB, Community Ear, Nose and Throat (ENT), Integrated Community Gynaecology, practice-based pharmacists and a range of practice support mechanisms. IGPF works very closely with a range of partners including the regional commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals such as UCLH, the Whittington Health and the London Borough of Islington. IGPF is the host organisation for the Primary Care Network (PCN) workforce and the Islington Training Hub, and has been working for over three years to create training and development programmes that meet the needs of staff working in primary and community care settings. IGPF runs four Islington GP practices including City Road Medical Centre. About the role: The ideal candidate will provide a welcoming first point of contact for patients, both in person and via telephone, while ensuring efficient administrative support to clinical staff and healthcare professionals. This role is ideal for someone who combines excellent administrative capabilities with strong interpersonal skills and healthcare experience. Additionally, they will offer professional assistance to the practice team while managing NHS screenings and immunisation programme communications. Working Hours- 32 Hours per week Job Summary: The purpose of the role is to: Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Facilitate integrated working across the extended primary care teams, GPs and other stakeholders. Work closely with practice and federation colleagues to ensure high quality support to patients. Engage in health promotion strategies and reduce health inequalities in the local Islington population. Make targeted telephone calls to patients and parents to deliver health education around preventative healthcare, directing the patient to appropriate resources when required. Support patients to complete their on-line consultation requests in writing. Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels: Maintaining and monitoring the Practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with Practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Providing clerical assistance to Practice as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Provide ad-hoc support to clinicians when requested. Understand issues around Information Governance regarding data access rights and to be comfortable navigating this with patients Helping the Reception Manager to reorganise the reception/admin and patient area and maintain the order with the help of the team. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Position:Care Coordinator

Reporting to:Branch Manager

Role:

We are looking for a Care Coordinator to join our team at Cera Care Ltd. In this role, you will effectively and efficiently manage the delivery of high quality care services, ensuring that Care Workers are matched to Clients based on the level and type of care they need, along with, when possible, being in close proximity.

Requirements:

- Ideally NVQ/SVQ 2 or 3 qualified (not essential)

- Registered with the SSSC

- Ideally 2 years experience working as a care coordinator for a Domiciliary Care Agency.

- Knowledge of CQC/CI/CIW Compliance is essential.

- Ideally experienced in conducting care assessments, care reviews and being able to motivate care staff.

- Organised, methodical, and a good eye for detail.

- Being flexible around working schedules, roles and responsibility as it is a fast growing start up environment

- Being a team player is extremely crucial to this role.

You'll have access to:

- NVQ and in-house Training and development for your role and future Career with us

- We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers

- Employee Assistance Programme

- Mobile phone and other required tech

- Company pension scheme

- 25 days holiday entitlement + bank holidays on top

- Paid DBS/PVG

- We willfund your qualificationsbut there is a SSSC (Scotland)registration fee to be paid by the employee

- We willfund your qualificationsbut there is a SCW (Wales)registration fee to be paid by the employee

- Mileage Allowance

- Service and recognition rewards

About Cera:

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

To read more about Cera click here:https://ceracare.co.uk/why-cera