Total 4,448 Customer Service job vacancies in London, EC1V 2PD

We are looking for an enthusiastic and highly motivated service manager to join our busy Surgery, Perioperative Medicine and Adult Critical Care team. You will support this award-winning team to effectively manage patient flow, admin and clerical teams, service improvement projects, and financial performance.

As part of Team Surgery, you will work closely as part of a triumvirate to deliver high quality, efficient and forward thinking services across The Royal London and Mile End Hospitals. You will be part of a team that is responsible for Scheduling, Theatres, Critical Care, Anaesthetics, Pain, and Elective Care.

You will be operationally responsible for managing our adult theatres complex, supporting the daily patient flow of patients through our elective care footprint. You will also have responsibility for managing our elective care scheduling team supporting patients to come int to hospital. This role will work closely with the Service Manager for Anaesthetics and Critical Care and the Service Manager for Medical Equipment, and will also have a close working relationship with the Surgical Specialties Teams and the Emergency Care and Trauma Teams.

You will also establishandoversee specific workstreams that are part of the Theatres Efficiency Group. A strong patient focussed attitude and a collaborative working approach is key.

As part of the triumvirate leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio.

The post-holder will be a key member of the leadership team in Theatres, Peri-operative Medicine and Critical Care, working collaboratively across a fast-paced, dynamic department. The candidate will be joining a friendly and ambitious team committed to triumvirate working, continuous improvement and high-quality patient care.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledgerequired. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.


This advert closes on Thursday 5 Dec 2024

Cygnet Hospital Ealing provides a welcoming, non-institutional environment, offering personalised treatment for female service users with an eating disorder or personality disorder over two separate specialist wards.

We are looking for a friendly and experienced Receptionist to join our team.

This is a 37.5 hour contract per week working Monday - Friday. The working hours are as follows; 8am - 16:00pm (these hours are non-negotiable)

You will be working in a fast paced environment, so the ability to process information quickly in a calm and controlled manner at all times is essential.

The ideal candidate must be adaptable and well presented with a friendly disposition with excellent communication skills and have at least 1 years’ experience working in a similar role with excellent communication & customer care skills. A working knowledge of Microsoft Office is essential.

You’re Day-to-Day...

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls and take messages where appropriate
• Sort & distribute post, and assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users and ensure all staff comply with security protocols.

You are...

• An experienced receptionist with at least 1 or more years of experience working as a Receptionist
• Organised, naturally helpful and good at multitasking
• Computer literate – including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent c
• GCSE Maths and English qualified, with a good level of numeracy and literacy
• Diligent & accurate, with an eye for detail and an understanding of confidentiality.

Why Cygnet? We’ll offer you…

• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• “Cycle to work” scheme & employee discount saving

Please note: successful candidates will be required to undergo a standard or enhanced DBS check

Proud member of the Disability Confident employer scheme

We are looking for a Healthcare Support Worker with a passion for delivering outstanding care.

You will be working 38.5 hours per week, between 7:30am to 8:00pm and 7:30pm to 8:00am (Week 1: Mon, Tues, Sat, Sun / Week 2: Wed, Thu, Fri) at Cygnet Hospital Ealing, on Sunrise Ward.

Sunrise Ward at Cygnet Hospital Ealing provides a highly specialised eating disorder service for women, including those with extremely low BMIs. We focus on supporting individuals to attain a healthy BMI and prepare for a return to home.

Cygnet Hospital Ealing provides a welcoming, non-institutional environment, offering personalised treatment for service users with an eating disorder or personality disorder over two separate wards.

At Cygnet, our perks go way beyond pension schemes and excellent professional development. You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others – every day.

Your day-to-day…

• Assist the patient to meet his or her needs in respect of activities of daily living
• Cooperate with other members of the nursing team in ensuring a safe environment is maintained for the patients
• Cooperate with other members of the nursing team to ensure the ward meets any therapeutic needs of the patient, which are conducive to recovery
• At all times ensure that the patient's rights and dignity are maintained.
• Undertake duties, within capabilities, that contribute to the care of the patients under the direction of a trained nurse
• Report to qualified staff any change in patients' conditions of which you are aware
• Pass on to qualified staff any information or concerns brought to your attention
• Adhere to all company policies and procedures

Why Cygnet? We’ll offer you…

• Increase in hourly rate after 18 months of employment
• NHS & employee discount scheme
• Free meals on duty
• Free parking
• Bespoke career pathways
• Plus much more

Essential:

• Experienced HCA/Support Worker within a mental health setting
• A commitment to patient recovery in order to effectively monitor, manage & reduce risk
• Compassion, resilience & a dedication to empower & support service user independence

Desirable:

• Please refer to the job description

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years.

Proud member of the Disability Confident employer scheme

**PREVIOUS APPLICANTS NEED NOT APPLY**



Title: Customer Account Manager

Contract: Permanent, Full-Time

Hours: 35 hours per week

Persona: Agile (20-40% in office and 3-4 days working from home)

Office Location: West Ham Lane, London or Sale Point, Manchester

Salary: Starting from - £45,762 per annum (London)

£39,969 per annum (Outside London)



Role Profile - Customer Account Manager.pdf



Closing date for completed applications: 3rd December, 2024 at 11:59 pm



**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated



L&Q’s Future Shape Strategy sets Operational Excellence as a cornerstone of our mission, with a commitment to delivering reliable, repeatable, and consistent services. As we continue to reshape our Income Management Team and ways of working, this is an exciting opportunity for you to join as a Customer Account Manager and help guide our team through the next phase of transformation. You’ll lead and mentor a talented group of Income Management professionals, directly impacting L&Q’s service delivery and our residents’ experience.



You will have experience of leading a professional, customer and performance-focused income recovery and enforcement service that aligns to L&Q’s wider organisational values and performance indicators.



You will be responsible for the day-to-day management of our Customer Account Teams providing expert support, guidance and mentoring to ensure we consistently deliver the right level of service to our residents. You will own complaint resolution and be responsible for working across Teams to ensure we have the right capabilities and capacity in place to meet demand.



Whether driving a consistent ‘One Team’ culture across Income Management, being the face of Income Management to colleagues across L&Q or building relationships with third-party providers, you will need a proven track record of building long lasting effective working relationships with a wide variety of stakeholders. Along with this, you will need to be a great communicator with the ability to convey complex information in a consumable way.



Above all to be great at this job you’ll need to be analytical, a natural problem solver and committed to delivering results.



Additionally, you will need to be passionate, target driven, confident and able to interact positively with our stakeholders. You should have a flair for problem solving and a determination to achieve positive outcomes with an ability to work with, lead and motivate team performance and have a track record of delivering significant change which improves business effectiveness in sustainable ways.



Finally, you will need to be resourceful and organised in your approach and demonstrate an ability to identify risks and prioritise both your own and your Team’s work to meet set deadlines.



If successful, you will report into one of our Regional Income Managers and lead a Team of Income Management professionals across a geographical ‘patch’.



What You'll Bring:

To excel in this role, you'll need:

Income Management Knowledge and Experience: Subject Matter Expert across the arrears lifecycle with knowledge of Housing Law, Landlord and Tenant Act, Welfare Reform and legal procedures and documentation
Management and Leadership: Experience of leading and managing successful multi-disciplinary teams in a fast paced, challenging environment with a proven track record of managing change and motivating teams to consistently achieve KPI’s. Strong team working and team building skills.
Communication and Customer Service: Exceptional communication and customer service skills that live L&Q’s values and set the standard for the Income Management Team. Ability to communicate effectively with internal and external stakeholders using a variety of tools and methodologies
Organisation and Time Management: Self-motivated with excellent organisational skills and able to effectively prioritise their own and their Team’s workload in a pressured environment
Stakeholder Management: Able to work with and communicate with internal and colleagues to drive positive outcomes for residents. Ability to own relationships with external providers ensuring value for money in the goods and services provided. Proven experience of working with and proactively managing stakeholders across a wide range of escalated account types.


L&Q is a large, fast-paced, and passionate organisation with a strong mission to combine its social purpose and commercial drive to create homes and neighbourhoods everyone can be proud of.



We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.



Looking to leverage your expertise and leadership in a role that directly impacts our residents and team success? Apply today and contribute to our mission!

Proud member of the Disability Confident employer scheme

About the service and Team

The role will sit in the Children Looked After and Leaving Care Service and will report to the team Manager.

Sutton’s Children Looked After and Leaving Care Team is Sutton’s Team of The Year for 2022 and 2023! You would join a supportive, welcoming and stable team environment which prioritises looking after you so you can do your job to the best of your ability. The service is responsible for care planning for children looked after to ensure permanency and to progress children in care into independence whilst keeping them safe. A settled team with a positive culture located at The Quad which is to be used as a pioneering hub around contextual safeguarding and innovative practice around work with adolescents and Sutton Civic Centre. We have a fully supportive and restorative approach to both staff and families we work with. The Team are also leading innovative projects with fantastic engagement with young people who inform the service and who work closely with local organisations and businesses.

About the Role and Our Ideal Candidate
About The Role

To lead on the development, implementation, promotion, support, evaluation and review of the participation of Children Looked After and Care Leavers.

Requirements

- To lead the development and delivery of Participation Strategy and coordinate all activity taking place under the strategy

To monitor impact on service delivery, and to provide regular reports on participation activity and outcomes to the Corporate Parenting Forum
To lead the delivery of the Children in Care Council and ensure regular engagement with Children Looked After and Care Leavers, raise awareness and promote attendance at meetings.
To promote the Children in Care Council with Children’s Services’ colleagues and partners, through a programme of events and other activities.
To attend Corporate Parenting Panel meetings and ensure the voice of Children Looked After and Care Leavers is heard.
Our Ideal Candidate

Good communication skills and an ability to engage with children and young people.
Experience of working with children who have suffered abuse and trauma
Experience of multi-agency working with children.
A knowledge of child safeguarding and children in care legislation, guidance and procedures.
Able to work flexibly including some evening and weekend work on occasion.
Experience of planning events and activities with children and young people
Experience or representing children and young people's views and championing their cause.
Ability to work predominantly independently and as part of a team.
To demonstrate anti discriminatory practice in your daily work.
Excellent written communication skills
Desirable

Ability to plan and manage budgets.

Customer Service Administrator / Office Administration Assistant who has great organisational, time management, communication and customer service skills with the ability to multi-task and support the business in all back-office administrative and customer service functions is required for a well-established luxury cake design brand based in Hatch End, Harrow, North West London.

DO YOU ALSO HAVE A FLAIR FOR CREATIVITY?

Although this position is predominantly a customer service / admin role, there is an opportunity to support clients with the design of their bespoke, luxury cakes which will be enjoyed at the most exquisite weddings and events.

Additional training covering the cake design process will be provided. But don’t worry. You won’t be expected to bake or design the cake. That’s left to the team of professional cake bakers and cake artists.


SALARY: £25,000+ per annum (depending on experience)

LOCATION: Hatch End, Harrow, North West London (HA5) (100% Office Based)

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator / Office Administration Assistant who has great organisational, time management, communication and customer service skills with the ability to multi-task and support the business in all back-office administrative and customer service functions.

Working as the Customer Service Administrator / Office Administration Assistant you will have a wide range of responsibilities from invoicing clients, filing, ordering stock, managing customer enquiries, updating staffing records, supporting email marketing campaigns and general office and wedding / celebration cake order administrative support.

As the Customer Service Administrator / Office Administration Assistant you will need to be highly pro-active with the ability to prioritise and manage your workload and have excellent customer service skills and the ability to work on your own as well as part of a team.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as the Customer Service Administrator / Office Administration Assistant include:

• Efficiently manage filing systems to ensure all documents are easily accessible both on and offline

• Process stock orders and maintain accurate inventory records

• Liaise directly with couriers regarding deliveries

• Prepare and issue invoices promptly and accurately

• Handle customer complaints and queries with professionalism and empathy, escalating to the senior management team when required

• Record staff holidays, absences, and manage other HR administrative tasks

• Once trained support clients with the cake design process

• Provide support with general office administrative duties as required


CANDIDATE REQUIREMENTS

• Previous experience in customer service and a strong administrative background

• Proficient in Microsoft Office, including Word, Outlook, PowerPoint, and Excel

• Exceptional organisational skills with a keen eye for detail

• Strong communication and interpersonal skills

• Ability to multitask and prioritise workloads effectively

• A proactive and positive attitude towards work


DESIRABLE

• Strong interest in design and creativity

• Experience with marketing tools such as Mailchimp or similar email marketing software and Canva is highly desirable

• Experience using Sage or similar accounting software to raise invoices is highly desirable


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12835

Full-Time, Admin Jobs, Careers and Vacancies. Find a new job and work in Hatch End, Harrow, North West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets is required for a multi-award winning Managed Service Provider based in the City of London.

ALL LEVELS OF IT EXPERIENCE CONSIDERED

As a successful candidate you will need a solid foundation in IT, preferably covering Microsoft technologies.


SALARY: up to £32,000 per annum (depending on experience) + Benefits (see below)

LOCATION: Hybrid working / 3 Days per Week working from the office in the City of London (Near Liverpool Street and Fenchurch Street Stations) and 2 Days per Week from Home

JOB TYPE: Full-Time, Permanent


ONLINE TEST: To demonstrate your IT acumen and how you compare to hundreds of worthy candidates you’ll need to complete the company’s popular online IT test, which you will be taken to when you apply for this role. Please ensure you leave yourself enough time to complete the test. Your score will also be shown at the end of the test, so you can see how well you did.

Get more than 20 correct is considered good, more the 25 is the pass-mark, and only a select few have scored 30! Wishing you the best of luck with it.


JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets.

Working as IT Support Engineer / Service Desk Analyst / IT Technician you will support prestigious businesses around Microsoft Cloud / Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with.

As an IT Support Engineer / Service Desk Analyst / IT Technician you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and “going the extra mile”). You should also be a confident and capable communicator and able to provide comprehensive support onsite for desktop and EUC issues.


DUTIES

Depending on your level of experience your duties as an IT Support Engineer / Service Desk Analyst / IT Technician will include:

• Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Service Now chat function

• Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures

• Troubleshoot and resolve issues with Microsoft desktop operating systems

• Support new starter process (i.e. create new users configure mailboxes, distribution groups and calendar permissions) and leaver processes

• Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required

• Demonstrate you can switch focus between activities to deal with competing demands/call volume

• Manage your time effectively to achieve the best productivity during your working time

• Manage your call queue to the highest standard – prioritise and review regularly to ensure you are on top of the priority tickets, escalating, if needed

• Provide users with regular updates via telephone and the service management platform (ServiceNow)

• Ensure the tickets information are always of the highest standard (both, detail and quality of the written information)

• Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction


CANDIDATE REQUIREMENTS

• Previous experience working on an IT Help Desk supporting users

• Microsoft Terminal services/RDS

• Microsoft Windows 10/11

• Microsoft 365 including Intune and Autopilot

• Active Directory

• Azure Active Directory

• DNS and DHCP

• Excellent customer service, communication and interpersonal skills

• Excellent English written and oral communication skills


DESIRABLE (Nice to Have)

• ITIL v3/v4 Foundation Certification

• Experience of working in a structured, ITIL environment

• Experience of working towards specific SLAs

• Experience of working with high volume calls, to specific SLAs

• Experience of working in a structured ISO27001 environment with specific awareness of Security Incident processes

• Experience working within a Managed Service Provider (MSP)

• PTRG monitoring or infrastructure monitoring toolsets

• Windows Server Administration


BENEFITS

• Annual Salary up to £32,000 per annum

• Working in an inclusive environment

• Industry renowned training / certifications (sponsored by the company)

• Wide range of company benefits

• Based in Central London

• 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday

And more!


APPLY TODAY…

Once you apply you will be taken to complete an Online Technical Test please give yourself time to complete this. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12836

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in City of London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

First Line | 1st Line | Second Line | 2nd Line | Help Desk | Helpdesk | IT Technical Support

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Please see the PDF attachment for the full job description of the Medical Director for our NHS Children and Young People's Neurodevelopmental Assessment Service.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Please refer to the job description and person specification that is attached to the vacancy profile.

An exciting opportunity has arisen to join our service management team at the Royal Free London NHS Foundation Trust (RFL). We are looking for a Service Manager to manage our Immunity Directorate at the Royal Free site.

You will work with consultants and colleagues to manage the delivery of a high quality service and lead an administrative team to ensure the best possible patient experience.

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven managerial experience, experience of managing staff and knowledge and awareness of operational targets within the NHS. You will have excellent communication skills be able to demonstrate strong leadership and management skills. You should have a flexible approach to work, be able to manage workload and work as part of a team to tight deadlines without supervision.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
• To manage administrative and support teams within the service.
• Deliver appraisal and mandatory training requirements for all staff within these teams
• Lead the directorate performance management systems ensuring that Trust and NHSE/I standards are understood and adhered to and that performance reports are produced to enable divisional compliance
• Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety.
• To be responsible to the Assistant Operations Manager for financial performance relating to delegated budgets and operational performance of the service /directorate
• Represent the directorate leadership team as required

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.


This advert closes on Thursday 5 Dec 2024

Salary: 3/4 £28,544 - £30,767 per annum inclusive of London Weighting Allowance
Location: Nightingale Community Academy, Tooting, SW17 7DF
Hours: 36 hours per week - 8am-4:15pm (Monday-Thursday) and 8am-4pm (Friday)
Contract: All year roundNightingale Community Academy is a special school in Wandsworth for 120 boys aged 5 to 19 with social emotional and mental health needs.
Primary pupils benefit from a purpose-built classroom hub and outdoor adventure playground and access to weekly music lessons and a comprehensive therapy service. Secondary and post-16 students are offered a broad curriculum including vocational courses such as motor vehicle studies, construction, horticulture and hospitality. All pupils benefit from regular animal therapy at Tom’s Farm, which is located on the spacious school site.
Staff at Nightingale Community Academy take pride in the development of young people in a safe and stimulating environment and are offered a rewarding and varied career in return. We are looking for a Receptionist and Administrative Assistant to join our busy school office. This is a key role within the Administration Team. You must have excellent verbal and written communication skills and be able to respond to parents and carers, visitors, pupils and staff in a polite and confident manner.
Please see the attached job description and person specification for full details of the role and the skills, experience and knowledge we are looking for.
Nightingale Community Academy is part of Orchard Hill College & Academy Trust, an established family of specialist academies and college centres that provide for over 1500 pupils and students with a wide range of learning abilities and additional needs. For an informal discussion about the role, candidates are invited to contact the school office.To apply for the role please use the quick apply option to submit an application. If you have any queries, please contact the school office.Your application form will be scored according to each of the requirements laid out in the person specification for this role. Please demonstrate in your statement how your experience, skills and knowledge match the criteria that are required for the role.
Please note that CV applications cannot be considered.
Closing Date: 12pm, 29th November 2024
Interviews: w/c 9th December 2024
Nightingale Community Academy and Orchard Hill College and Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service.
This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

Salary: Starting Salary – Scale SC3: £24,442.20 (FTE £28,544) Salary is per annum inclusive of London Weighting Allowance
Location: Nightingale Community Academy, Tooting, SW17 7DF
Contract: Permanent, Term-time only
Hours: 36 hours per week, Monday to Friday
Nightingale Community Academy is a special school in Wandsworth for 120 boys aged 5 to 19 with social emotional and mental health needs.
Primary pupils benefit from a purpose-built classroom hub and outdoor adventure playground and access to weekly music lessons and a comprehensive therapy service. Secondary and post-16 students are offered a broad curriculum including vocational courses such as motor vehicle studies, construction, horticulture and hospitality. All pupils benefit from regular animal therapy at Tom’s Farm, which is located on the spacious school site.
Staff at Nightingale Community Academy take pride in the development of young people in a safe and stimulating environment and are offered a rewarding and varied career in return. We are looking for enthusiastic Learning Support Professionals with drive and creativity to join our dedicated and welcoming team to support the delivery of our curriculum, across the school (Primary, KS3 & 4, 6th Form), to enable our pupils to make exceptional progress in all aspects of school life. We are looking for experienced staff and Graduates to deliver ‘quality first’ learning experiences that challenge and engage. You will supervise and provide support for pupils to help improve engagement in learning, remove barriers to learning, improve attainment and promote their self-confidence and emotional well-being, whilst creating and maintaining a purposeful, orderly and supportive environment.
The role provides routine opportunities for professional development that can lead to qualified teacher status or the completion of accredited therapeutic courses.
Please see the attached job description and person specification for full details on the role and the skills, experience and knowledge we are looking for.
Nightingale Community Academy is part of Orchard Hill College & Academy Trust, an established family of specialist academies and college centres that provide for over 1500 pupils and students with a wide range of learning abilities and additional needs. Visits to the school are warmly welcomed and encouraged.
For an informal discussion about the role, candidates are invited to contact the school.
To apply for the role please use the quick apply option to submit an application. If you have any queries, please contact the school office.Your application form will be scored according to each of the requirements laid out in the person specification for this role. Please demonstrate in your statement how your experience, skills and knowledge match the criteria that are required for the role.
Please note that CV applications cannot be considered.
Closing Date: Friday 22nd November 2024 at 8am
Interviews: From 25th November 2024
Nightingale Community Academy and Orchard Hill College and Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service.
This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

Salary: Starting Salary – Scale SC3: £24,442.20 (FTE £28,544) Salary is per annum inclusive of London Weighting Allowance
Location: Nightingale Community Academy, Tooting, SW17 7DF
Contract: Permanent, Term-time only
Hours: 36 hours per week, Monday to Friday
Nightingale Community Academy is a special school in Wandsworth for 120 boys aged 5 to 19 with social emotional and mental health needs.
Primary pupils benefit from a purpose-built classroom hub and outdoor adventure playground and access to weekly music lessons and a comprehensive therapy service. Secondary and post-16 students are offered a broad curriculum including vocational courses such as motor vehicle studies, construction, horticulture and hospitality. All pupils benefit from regular animal therapy at Tom’s Farm, which is located on the spacious school site.
Staff at Nightingale Community Academy take pride in the development of young people in a safe and stimulating environment and are offered a rewarding and varied career in return. We are looking for enthusiastic Learning Support Professionals with drive and creativity to join our dedicated and welcoming team to support the delivery of our curriculum, across the school (Primary, KS3 & 4, 6th Form), to enable our pupils to make exceptional progress in all aspects of school life. We are looking for experienced staff and Graduates to deliver ‘quality first’ learning experiences that challenge and engage. You will supervise and provide support for pupils to help improve engagement in learning, remove barriers to learning, improve attainment and promote their self-confidence and emotional well-being, whilst creating and maintaining a purposeful, orderly and supportive environment.
The role provides routine opportunities for professional development that can lead to qualified teacher status or the completion of accredited therapeutic courses.
Please see the attached job description and person specification for full details on the role and the skills, experience and knowledge we are looking for.
Nightingale Community Academy is part of Orchard Hill College & Academy Trust, an established family of specialist academies and college centres that provide for over 1500 pupils and students with a wide range of learning abilities and additional needs.Visits to the school are warmly welcomed and encouraged.
For an informal discussion about the role, candidates are invited to contact the school office.To apply for the role please use the quick apply option to submit an application. If you have any queries, please contact the school office.Your application form will be scored according to each of the requirements laid out in the person specification for this role. Please demonstrate in your statement how your experience, skills and knowledge match the criteria that are required for the role.
Please note that CV applications cannot be considered.
Closing Date: Friday 22nd November 2024 at 8am
Interviews: From 25th November 2024
Nightingale Community Academy and Orchard Hill College and Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service.
This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

Essential Qualifications:
―Maths and English GCSE Grade 4/C or equivalent (Level 2)
Desirable Skills:
―Proactive team player with a positive outlook
―Keen eye for detail
―Good written and verbal communication skills
―Empathy towards a demographic with high free school meals rate and poverty levels
―Good understanding of the vocational frameworks regarding either music production/performance, media, games design, art/animation, performing arts or events management
Key Tasks:
―Promote learner attendance, punctuality and safety and wellbeing of young people ―Support with assignment brief comprehension for learners with barriers to learning
―Encourage student self-esteem and to take responsibility for their own learning ―Encourage learners to proofread written work, spelling, punctuation and grammar ― ―Record academic progress and positive behaviour notes on Arbor―Feed into the learning support plans and half-term reports to ensure learner progress is reviewed ―Set weekly targets with learners to feed into their Individual Learning Plans (ILPs)
―Communicate with parents/carers on behalf of the tutor―Assist the tutor to refine lesson plans develop personalised learning resources based on the needs of students
―Support the tutor during lesson delivery to ensure learners have an engaging experience that enables them to achieve their qualifications and progress
―Assist wheelchair-using learners to access WC facilities
―Invigilate exams according to learners’ access arrangement need
―Provide cover, as required, when staff are absent
Salary and Days of Work
―We are recruiting for multiple part-time and full-time roles
―Up to 35 hours across 5 days a week for 36 weeks per year (term-time only)
―This is a fixed-term position until the end of the academic year, with scope to become permanent
―Salary FTE £27,300
―The actual salary is based on hours worked, for example, 35 hours a week for 36 weeks a year is paid £20,601.00
―Start Date ASAP