Total 764 Customer Service job vacancies in Liverpool, L3 1QZ

To work with the Head of School to support all trainers on the North West to review support in place for trainees struggling with the Primary or Final examinations. Identify practice with regards to examination preparation across the school and embed pre-emptive strategies to support trainees to pass examinations. For full information please see attached job description. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Liverpool City Centre
£21,000 - £23,000+ basic with monthly team bonus
Onsite parking

We are working with a specialist Taxi Insurance Brokerage who are industry leaders, they maintain a customer centric and personalized approach to their growing client base. With excellent scores on FEEFO and almost 40 years sector specific knowledge, they really understand their client base.

As an Insurance Advisor you will be essential aspect of the customer journey, key duties include;
- Offering support across a wide range of Insurance products, liaising with customers regarding their adjustments, renewals and claims.
- Speaking with any customers who pop into branch for a face-to-face visit.
- Abiding by FCA regulations and ensuring work is compliant
- Managing the renewals process, midterm adjustments and keep control of your own diary.
- Supporting the wider team objectives, making a positive input and making suggestions to workflow improvements.
- Dealing with inbound calls and making outbound calls to existing customers.
- Liaising with Insurers via phone call and email.

What we are looking for;
- Experience within Customer Service, ideally in an office based environment.
- An individual who wants to be part of a tight knit office dynamic, where everyone gets on and enjoys work social events.
- An ability to develop relationships with customers and build rapport.

What they offer ;
- Core hours - 9am - 5pm, Monday - Friday (no late hours or weekends)
- Cert CII study support
- £21,000 - £23,000+ dependant on background within Insurance
- Monthly team bonus averaging £150

Please apply today with your latest CV to be considered for an immediate interview!

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Excellent rates of pay- Starting from £14.00 - £14.50 per hour PLUS HOLIDAY PAY & PENSION!

We’re looking for Complex Care Assistants with previous experience in Complex to provide outstanding care for our clients with complex needs based in Huyton,Litherland & Crosby.

Alcedo Care has been rated top 20 homecare provider in the UK for the past 5 years by our clients, a testament to the work of our amazing care teams. We’re a family owned company, and operate with family values at the heart of everything we do

Our nurse-led complex care team are looking to build a permanent team to support with a complex care package in North Liverpool.

We’re looking for someone with a caring nature and bubbly personality to join a team of regular carers. You should have previous professional experience as a Health Care Assistant, Support Worker, or even as a Nurse.

Working with Alcedo Care’s Complex Care team gives you:

• Excellent rates of pay with weekly pay starting at £14.00 - £14.50 per hour
• Milage pay & holiday pay (separate to quoted hourly rate)
• Pension Scheme
• Referral bonuses for you and any friends you refer to us that we employ
• Free mental wellbeing support available 24/7
• Fantastic in-house training program including online/practical training
• On-going career development with progression opportunities and opportunity to complete NVQs in Health & Social Care via external source.

If you are looking for complex care jobs in North Liverpool and want to work for a company that genuinely values its carers and feel like you’d be a good fit, please apply now for an initial conversation.

This vacancy is based in the United Kingdom. Alcedo Care operate in the UK and can only process applications from candidates who are currently UK residents and eligible to work in the UK.

Proud member of the Disability Confident employer scheme

Excellent pay rates from £13.00 PLUS HOLIDAY PAY & PENSION!

Are you a Children's Care Assistant committed and passionate about delivering high standards of care both to the clients and their families? Or a Care Assistant looking for that next career step? Then maybe it time to make the move to Alcedo care.

We are looking for Childrens Support Workers in the North Liverpool area to support Children and Young Adults in their own home to live the best life possible. You will be supporting individuals with a range of needs including autism, ADHD, learning difficulties, challenging behaviour, and complex needs.

All applicants must be willing and able to travel to the following areas: L11, L13, L14 & L1.

You will be joining Alcedo Care at a great time in its development as it expands its complex care & clinical services across the Northwest of the UK.

Benefits of joining Alcedo Care?

• Excellent rates of pay- starting from £13.50 per hour.
• Mileage, holiday pay and pension scheme paid separately to hourly rates, not hidden!
• Specialised Nurse training tailored to the Complex package you will be supporting.
• Fantastic career progression opportunities and knowledge growth.
• Ongoing support from senior staff.
• Employee of the month scheme.
• Weekly pay (every Friday).
• Fantastic Mileage contribution for drivers during shifts.
• End of year carer awards.
• Referral bonuses for you and any friends you refer to us that we employ.
• Free mental wellbeing support available 24/7.

What Alcedo Care needs from you as a Support Worker:

• Must be 18 and above
  
• Reliable, Trustworthy, friendly
  
• Right to work in UK (unfortunately we do not offer sponsorship)
  

  For immediate consideration, please Apply now! We look forward to receiving your application with Alcedo care.

  Alcedo Care has been rated top 20 homecare provider in the UK for the past 5 years by our clients, a testament to the work of our amazing care teams. We’re a family owned company, and operate with family values at the heart of everything we do

Proud member of the Disability Confident employer scheme

Excellent rates of pay starting from £13.00 per hour PLUS HOLIDAY PAY & PENSION!

Home Carer – Alcedo Care – Full or Part Time – North Liverpool - No Experience required

Are you passionate about making a positive difference in people's lives? Do you have a caring nature and a desire to support individuals in their own homes?

Join our team of Home Carers in North Liverpool (including Aintree, Bootle, Crosby, Knotty Ash, Huyton, Litherland, Maghull and Sefton) to help provide care and assist people in their own homes. No previous experience is required as our in-house training team will ensure you are trained to the high standards of care we expect.

This role will include:

• Providing personal care (including bathing, dressing, toileting)
• Supporting clients with mobility and transfers, using appropriate equipment and techniques
• Administering and documenting medication
• Documenting care activities and reporting any changes in conditions to our branch teams.

Working with us offers:

• Excellent pay rates from £13.00 per hour
• Mileage, holiday pay and pension scheme paid separately to hourly rates, not hidden!
• Reward and recognition schemes, including annual carer awards
• Access to FREE confidential 24/7 wellbeing and mental health support
• Genuine healthcare career progression opportunities, including full support to complete NVQ qualifications

Whether you have experience in a care setting or nursing home; if you have been a care assistant in the community; a private carer for a family member; or no care experience at all, we offer full training and support to become a qualified and confident care assistant.

Alcedo Care has been rated top 20 homecare provider in the UK for the past 5 years by our clients, a testament to the work of our amazing care teams. We’re a family owned company, and operate with family values at the heart of everything we do

You must be 18 to apply for this role and it is subject to an enhanced DBS check. You will also be required to provide satisfactory professional and/or character references.

Proud member of the Disability Confident employer scheme

Excellent rates of pay- Starting from £13.00 - £14.50 per hour PLUS HOLIDAY PAY & PENSION!

We’re looking for Complex Care Assistants with previous experience in Complex to provide outstanding care for our clients with complex needs based in Huyton,Litherland & Crosby.

Alcedo Care has been rated top 20 homecare provider in the UK for the past 5 years by our clients, a testament to the work of our amazing care teams. We’re a family owned company, and operate with family values at the heart of everything we do

Our nurse-led complex care team are looking to build a permanent team to support with a complex care package in North Liverpool.

We’re looking for someone with a caring nature and bubbly personality to join a team of regular carers. You should have previous professional experience as a Health Care Assistant, Support Worker, or even as a Nurse.

Working with Alcedo Care’s Complex Care team gives you:

• Excellent rates of pay with weekly pay starting at £13.00 - £14.50 per hour
• Milage pay & holiday pay (separate to quoted hourly rate)
• Pension Scheme
• Referral bonuses for you and any friends you refer to us that we employ
• Free mental wellbeing support available 24/7
• Fantastic in-house training program including online/practical training
• On-going career development with progression opportunities and opportunity to complete NVQs in Health & Social Care via external source.

If you are looking for complex care jobs in North Liverpool and want to work for a company that genuinely values its carers and feel like you’d be a good fit, please apply now for an initial conversation.

This vacancy is based in the United Kingdom. Alcedo Care operate in the UK and can only process applications from candidates who are currently UK residents and eligible to work in the UK.

Proud member of the Disability Confident employer scheme

Pay rates from £731.50 - £1225 per week Plus holiday pay and pension

Alcedo Care are recruiting for Live-in Carers across the North West of England and the North Wales areas.

We’re looking for kind, caring and compassionate experienced carers to provide outstanding care in our various locations. You’ll have a big smile and an even bigger heart, the type of person our wonderful clients will look forward to welcoming through their door and into their home.

You will live in with the client, enabling them to have care provided to them whilst they can stay within the comfort of their own home, where they are familiar and happy to be.

Duties may include:

- Helping with personal care (showering/toileting/dressing)

- Medication Administration

- Housekeeping duties such as cooking and cleaning

- Managing medical conditions (client specific)

Requirements for the role:

- To be able to live in with clients for a minimum of 2 weeks

- Willing to travel to different locations across the Northwest

- Minimum 6 months care experience in a UK Care Setting

- Willing to undertake an enhanced DBS check

- Aged 18+

- Must have the right to work in UK

Our carers are at the heart of everything we do, and as such we provide a wide range of benefits including:

- Pay rates between £731.50 - £1225 per week Plus holiday pay and pension

- Blue Light Card after successfully completing probationary period

- Career progression opportunities

- Paid travel costs to and from placements

- 24/7 Support from management team

- Holiday pay and pension scheme

If you are still interested in working for Alcedo Care, please submit your application today!

Alcedo12

Proud member of the Disability Confident employer scheme

Personally give care to individuals, under the guidance of the team leader, based on agreed Policies, Guidelines and Standard Operating Procedures, adhering to the Human Fertilisation and Embryology Authority Code of Practice. Assist with the clinical management of the department, maintaining high standards of nursing practice and promoting the philosophy of patient centred care. Ensuring effective communication is maintained at all times. Manage time and resources efficiently, achieving good communication. Use every reasonable opportunity to maintain and develop your knowledge and competence of Fertility nursing. Give support and guidance to untrained staff working in the ward / department Provide care for pre and post operative patients having oocyte collections or embryo transfers under sedation Participate and contribute to the setting and auditing of research based practice to develop new Guidelines and Policies as necessary. Maintain accurate and legible records ensuring patient care is a current reflection of treatment and advice. Participate in the development of good working relationships within the team and ward/department area. When undertaking the role of a link nurse ensure all meetings are attended and actions given are implemented within your remit. When required, and as part of self development, take charge of the ward / department Be responsible for maintaining NMC registration and conforming to all relevant NMC Codes of Practice and Advisory Papers. The post holder maybe required to work within any of the satellite or transport centres as required

JOB DESCRIPTION JOB TITLE: RECEPTIONIST REPORTS TO: OFFICE AND PRACTICE MANAGER HOURS: 26 hours per week, varied shifts between 07:00-18:30 Mon-Fri, SALARY: £10.45 per hour Holiday: 5 weeks plus statutory bank holidays NHS Pension scheme Job Summary: The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies. Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Manager/Practice Manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.

Home Manager
Luxury Care Home
Liverpool / £70,000 per annum

Time Recruitment is delighted to partner with an esteemed, award-winning care provider with a network of care homes across England. We are currently recruiting for the position of Home Manager at their luxury care home in Liverpool, offering nursing, residential, and dementia care.

This purpose-built care home is known for its exceptional team of carers and boasts a strong reputation with the local authority. With high occupancy rates and only a few vacant beds, the home remains a preferred choice for residents. A strong manager in place will ensure the home will continue to thrive and maintain its status as an excellent community service.

Home Manager Benefits:
* £70,000 per annum
* Monday to Friday, 9 AM - 5 PM
* Free DBS check (England)
* Generous holiday allowance

Home Manager Responsibilities:
* Ensure compliance with CQC standards and other regulatory requirements
* Maintain the highest standards of care for all residents
* Oversee the day-to-day operations of the home
* Lead recruitment and retention efforts
* Uphold the company's ethos and values

Home Manager Requirements:
* Registered Nurse with a valid PIN
* Strong knowledge of CQC standards and the NMC Code of Practice
* Proven experience in person-centred care planning
* Experienced leader and mentor
* Experience in dementia care
* Passionate about delivering excellent care

For more information or to apply, please contact Jack at Time Recruitment on 0161 238 9773 or apply directly below.

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

This post is open to Registered Nurses.

A great opportunity has arisen for 2 RN to join the Hewitt Fertility Clinic in Liverpool. One full time and one part time position available.

Here you will work as part of a team delivering a high quality standard of care within the Hewitt Fertility Centre. Organise, facilitate, and monitor individualised patient care. Undertake the role of a link nurse within the department as and when required.

As part of the Fertility Team you will gain experience in each of the areas within the fertility unit. This will enable you to work with patients within each of these areas. These include,
• Assisting at procedures eg egg collections
• Recovery of patients after sedation and pre and post sedation care
• Assisting at a variety of clinics, infertility, IVF appointments
• Teaching patients how to perform injections and explaining treatment cycles/ pathways and drugs involved
• Assisting at ultrasound appointments and giving information following these appointments.
• Triaging patients and providing help, guidance and advice via the telephone and also face to face.
• Develop a knowledge of fertility treatments and care pathways
• Have an understanding of the regulatory body Human Fertilisation and Embryology Authority and adhere to the code of practice.
• Actively participate in audit and the quality management system.
• Adhere to the trust values and vision.

Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us thespecialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:

Video:https://vimeo.com/556197652

Online brochure:https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf

Personally give care to individuals, under the guidance of the team leader, based on agreed Policies, Guidelines and Standard Operating Procedures, adhering to the Human Fertilisation and Embryology Authority Code of Practice.

Assist with the clinical management of the department, maintaining high standards of nursing practice and promoting the philosophy of patient centred care. Ensuring effective communication is maintained at all times.

Manage time and resources efficiently, achieving good communication.

Use every reasonable opportunity to maintain and develop your knowledge and competence of Fertility nursing.

Give support and guidance to untrained staff working in the ward / department

Provide care for pre and post operative patients having oocyte collections or embryo transfers under sedation

Participate and contribute to the setting and auditing of research based practice to develop new Guidelines and Policies as necessary.

Maintain accurate and legible records ensuring patient care is a current reflection of treatment and advice.

Participate in the development of good working relationships within the team and ward/department area.

When undertaking the role of a link nurse ensure all meetings are attended and actions given are implemented within your remit.

When required, and as part of self development, take charge of the ward / department

Be responsible for maintaining NMC registration and conforming to all relevant NMC Codes of Practice and Advisory Papers.

The post holder maybe required to work within any of the satellite or transport centres as required


This advert closes on Thursday 5 Dec 2024

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

Reports to: Operations Manager



This role could be for you if you have;

- Previous experience of managing a nursing home.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful, good or outstanding rated care home.
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Are you passionate about delivering excellent customer service and ensuring individuals receive the right care and support tailored to their needs? We're looking for a proactive and skilled Brokerage Officer to join a well established Adult Social Care and Health Commissioning Team. In this role, you'll play a vital part in arranging, coordinating, and negotiating care packages and placements that empower people to achieve their desired outcomes.

• 35 hours per week
• 3 month initial contract with possibility of extension after this
• £18.10 LTD per hour inclusive of holiday pay

Responsibilities

• Manage referrals for Adult Social Care services via a single point of access, ensuring all necessary information is gathered to inform support plans.
• Broker cost-effective and person-centered care packages by collaborating with service users, carers, and providers.
• Build and maintain strong relationships with care providers, ensuring services align with the specific needs of clients.
• Act as a liaison between referral sources, social care teams, and providers to ensure seamless service delivery.
• Monitor market trends, ensuring value-for-money care while securing the best outcomes for service users.
• Maintain accurate and confidential records, adhering to council standards and health and safety legislation.
• Drive social value by promoting sustainable, inclusive, and impactful practices across all activities.

Requirements

• Qualifications: A-Level/GCSE or equivalent, NVQ Level 3, or relevant experience with a commitment to further training.
• Experience: Background in Social Care or Health, customer-focused service delivery, and IT proficiency (Microsoft Word, Excel, social care systems such as LAS or Controcc).
• Skills: Strong communication, relationship-building, time management, and the ability to prioritize workloads effectively.
• Commitment: Flexibility to adapt to evolving responsibilities and a dedication to promoting equality and inclusivity in the workplace.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

We are seeking a dedicated and experienced professional to lead a well established team of Care and Support Brokers. In this role, you will oversee the brokering of care and support solutions to meet the needs of individuals within the community. Working closely with the Adult Services and Health Directorate's Commissioning Team, social care staff, NHS colleagues, and care providers, you will ensure high-quality, cost-effective care packages and placements are arranged. This position reports directly to the Well-being Manager.

• £23.79 LTD per hour inclusive of holiday pay
• 3 month initial contract with possibility of extension after this

Responsibilities:

• Provide leadership and direction to a team of brokers, ensuring effective service delivery.
• Coordinate and broker complex care placements and services in line with support plans.
• Develop and maintain relationships with care providers and referral sources.
• Collaborate with health and social care teams to ensure value-for-money decisions.
• Ensure all service agreements are compliant and meet quality standards.
• Monitor financial performance, ensuring adherence to budgets.
• Supervise and develop team members through regular training and performance reviews.
• Promote customer service excellence, ensuring processes are client-focused.

Requirements:

• Essential Qualifications: A-Level or NVQ Level 3 business qualification or equivalent experience.
• Experience:
  • Working in a social care or health environment.
  • Delivering customer-focused services.
  • Using IT systems such as Microsoft Word and Excel.
  • Understanding the needs of individuals requiring care and support.
• Skills:
  • Effective verbal and written communication.
  • Strong numeracy and data analysis capabilities.
  • Ability to work independently and collaboratively.
  • Excellent time management and organisational skills.
• Commitment: A flexible approach to meeting service needs and a strong commitment to equality and diversity.

Desirable:

• Experience with care management systems (e.g., Liquid Logic/Controcc).
• Familiarity with data protection and security protocols.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

Job Reference: 24/79

Hours: 37.5 hours per week based on rolling rota shift pattern of both day and night shifts. Possibility of just night shifts which can be discussed at interview.

Salary: £25,624.02 per annum

Based in: Liverpool

Benefits: 25 days annual leave plus statutory bank holidays, employer’s contributory pension scheme, EAP scheme and other generous benefits

About us

Imagine Independence is a leading third sector organisation, passionate about supporting people with mental illness, neurodiversity, learning disabilities, and behaviours that challenge to live as part of their community. Imagine exists to challenge the stigma that having a mental illness or learning disability still brings. Imagine supports people to live meaningfully by nurturing their individuality and recognising the power of small steps.

Do you want to become part of this amazing organisation?

NHS England & NOMS have jointly commissioned a Housing & Accommodation Support Service for male offenders with a personality disorder diagnosis who are on the offender pathway. The service will be delivered via a joint service model including health, criminal justice and specialist third sector housing & accommodation partners. We are looking for Resettlement and Recovery Support Workers to join our team, ideally you will have some experience of working with people with complex issues and knowledge/understanding of personality disorders.

If you have the following assets, we would like to hear from you:
• Strong skills in supporting individuals
• Knowledge and experience of supporting individuals regarding securing accommodation and developing skills in relation to tenancy sustainment
• A commitment to reducing repeat offending and improving psychological health & wellbeing.

The role

The main duties of the role are to:
• Develop therapeutic relationships with individuals to support people experiencing a range of emotional states.
• Understand where behaviours are rooted detailed to provide consistent support along with colleagues and professionals
• Develop and review person centred plans (inc. partners involved in care and support), using planning tools to encourage individuals to be fully involved in support planning.
• Access appropriate NHS services
• Encourage and motivate individuals to access/participate in socially inclusive opportunities inc. employment, education/training, volunteering; sports & leisure; faith & cultural communities; creative activities
• Encourage individuals to participate in specialist employment services/ communicate effectively with key partners & statutory agencies and support individuals to liaise with these agencies
• Support individuals to access debt management, welfare benefit and legal advice. Managing themselves in their accommodation and maintaining any necessary appointments
• Deliver person centred support according to support plans, promote 5 ways to wellbeing and support access and registration with NHS services.
• Provide consistent support throughout the transition into independent living
• Positively manage relationships with others; encouraging individuals to consider the feelings and welfare of other people living in the service
• Undertake risk assessments and formulate comprehensive risk management plans.
• To be familiar with licence requirements and conditions of discharge.
• To recognise signs of deteriorating mental health and work in partnership to prevent relapse and risk of re-offending.
• Deliver small group activities on site and support external providers delivering programmes and sessions on site.
• Work with private/registered social landlords, Imagine’s housing department, care co-ordinators to assist individuals to secure ongoing accommodation
• Update records and maintain a data base for evaluation purposes.
• To work as an effective team member.
• To ensure that any matter of concern relating to any individual is immediately notified to a manager

Person Specification:
• Minimum NVQ Level 3 Health and Social Care or equivalent or willing to work towards.
• Experience of working with offenders/or people described as having multiple and complex needs or equivalent

Imagine is a values-based recruiter and so it will be seeking to ensure that the successful candidate will align with the following:

• Meaningful Living: Using empathy to bring together diverse people and resources, to put the everyday within reach of everyone.

• Nurturing Individuality: Creating conditions that support people to be true to themselves and express their truth.

• Focused Dedication: Showing up each day hungry to do our best to learn and develop. We never give up on people.

• Challenging Ideas: Keeping our efforts real and centred on what matters most, we do not settle for the ordinary when better is possible.

• Generous Sharing: Giving of ourselves, our experiences and knowledge, to promote and provide a great service.

For an informal chat about the role, please telephone Carmel Garrigos 07867355238.

To download the application form, full job description and person specification, please visit our website: https://www.imagineindependence.org.uk/work-with-us/current-vacancies/

Completed application forms are to be returned no later than the closing date/time either by email to recruitment@imagineindependence.org.uk or post to 25 Hope Street, Liverpool, L1 9BQ.

Please note that CVs will not be considered.

An enhanced DBS will be required for this post.

Closing date for applications: 3rd December 2024 at 12.00 noon.

Interviews will take place on: 16th December 2024.

Imagine aims to be an equal opportunities employer and welcomes applicants from all sections of the community.