Total 26 Customer Service job vacancies in Kota Bandar Lampung

Provide Ecommerce support for all Aspial Lifestyle business brands (Maxi Cash, Goldheart & Lee Hwa). The role manages the back-end Ecommerce cycle from data management, campaign management to order processing & fulfilment.

• Maintenance of Ecommerce database (pricing, description, specification, images)
• Inventory management such as check to verify available inventory, top up/replenishment through uploading, removal & replacement of items that have been sold out.
• Prepare campaign launches & activations through new product images/inventory for uploading, price changes
• Assist in Live sale preparation & after sale event/campaign summary report
• Monitor stores arrangement for online orders
• Order processing & info dissemination for fulfilment support
• Coach the team for service performance
• Manage timelines in terms of ecommerce site/product readiness in preparation for brand activities. (Market Place campaigns and In-house website tactical promotions/activations)
• Good understanding of ecommerce process flow and customer expectations
• Prepare and upload of images, descriptions, price and other product details for all launches in addition to monthly activations
• Order fulfilment support (To allocate orders to various outlets with available inventory to support fulfilment) 
• Other backend supports roles
• Monitoring retail gold price and keep update the selling price in every platform.
• Execute activities driven by data analytics
• Implement preventive and corrective measures of disaster recovery plan.
• Track and report business outcome of data-driven insights.
• Any other tasks as assigned.

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Fitness membership
• Dental insurance
• Vision insurance
• Paid training and development
• Remote work flexibility

關於我們：

我們是 UPS 解決方案的領先供應商，致力於為各種應用提供可靠的電源保護系統。隨著我們的不斷發展，我們正在尋找一位敬業且技術精湛的服務工程師加入我們的團隊，為我們的客戶提供 UPS 系統的支援和維護。

主要職責：

• 執行 UPS 系統（單相和三相）的安裝、調試、維護和故障排除。
• 定期進行現場檢查，以確保最佳效能和正常運作時間。
• 診斷和修復 UPS 裝置的故障，確保客戶的停機時間最短。
• 為客戶提供有關UPS系統操作和維護的技術支援和建議。
• 與其他部門（包括銷售和客戶支援）合作，提供無縫的服務體驗。
• 維護所有已完成工作的詳細服務報告和文件。
• 確保所有現場活動期間遵守安全標準和協議。
• 必要時為緊急維修或故障排除提供 24/7 待命支援。

要求：

• 電機工程或相關領域的文憑或學位。
• 至少 [插入數位] 年 UPS 安裝、維護和維修經驗。
• 對 UPS 系統、配電和電氣系統有深入的技術了解。
• 在 UPS 裝置和相關組件故障排除方面擁有豐富的經驗。
• 能夠獨立工作並作為團隊的一部分。
• 較強的溝通及客戶服務能力。
• 願意根據需要前往客戶現場。
• 擁有有效的駕駛執照。

理想的：

• 擁有各種 UPS 品牌和型號的經驗。
• UPS 維護或相關領域的認證。
• 了解備用電源解決方案和電池系統。

我們提供什麼：

• 有競爭力的薪資和福利待遇。
• 專業發展和認證的機會。
• 接觸各種 UPS 技術和產業。
• 充滿活力和支持性的工作環境。

如何申請：

有興趣的候選人應將履歷和求職信發送至 [austin_koPowersolutions.com.my]

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 開放文化

About Us:

We are a leading provider of UPS solutions, committed to delivering reliable power protection systems for a wide range of applications. As we continue to grow, we are seeking a dedicated and skilled Service Engineer to join our team and contribute to the support and maintenance of UPS systems for our clients.

Key Responsibilities:

• Perform installation, commissioning, maintenance, and troubleshooting of UPS systems (single-phase and three-phase).
• Conduct regular on-site inspections to ensure optimal performance and uptime.
• Diagnose and repair faults in UPS units, ensuring minimal downtime for clients.
• Provide technical support and advice to clients regarding the operation and maintenance of their UPS systems.
• Work with other departments, including sales and customer support, to deliver a seamless service experience.
• Maintain detailed service reports and documentation for all work completed.
• Ensure compliance with safety standards and protocols during all site activities.
• Provide 24/7 on-call support for urgent repairs or troubleshooting, when necessary.

Requirements:

• Diploma or Degree in Electrical Engineering or a related field.
• Minimum of [insert number] years of experience in UPS installation, maintenance, and repair.
• Strong technical understanding of UPS systems, power distribution, and electrical systems.
• Proven experience in troubleshooting UPS units and related components.
• Ability to work independently and as part of a team.
• Strong communication and customer service skills.
• Willingness to travel to customer sites as needed.
• Possession of a valid driver’s license.

Desirable:

• Experience with various UPS brands and models.
• Certification in UPS maintenance or a related field.
• Knowledge of power backup solutions and battery systems.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and certification.
• Exposure to a diverse range of UPS technologies and industries.
• A dynamic and supportive work environment.

How to Apply:

Interested candidates should send their CV and a cover letter to [austin_koPowersolutions.com.my] by

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Medical insurance
• Open culture

基本條件

1. 相關工作經驗：至少1-2年客戶服務或相關產業的經驗，尤其是民宿或旅館業。
2. 教育背景：大專及以上學歷，飯店管理、旅遊管理或相關專業優先。

技能要求

1. 溝通能力：優秀的口頭和書面表達能力，能有效與客戶溝通並處理投訴。
2. 解決問題能力：能夠迅速辨識客戶需求和問題，並提出有效的解決方案。
3. 客戶導向：強烈的服務意識，能夠理解並滿足客戶需求。
4. 多工處理能力：能夠在快節奏的環境中處理多項任務，保持高效率。
5. 技術能力：熟悉常用辦公室軟體及民宿管理系統（如OTA平台、CRM系統等）。

個人素質

1. 耐心與細緻：對待客戶的請求和問題要有耐心，注意細節。
2. 積極主動：能夠主動識別潛在問題，並提前採取措施解決。
3. 團隊合作精神：樂於與其他團隊成員合作，確保服務品質。
4. 靈活性：能夠適應變化的工作環境和客戶需求。

其他要求

1. 語言能力：至少掌握一門外語（如英語，馬來語），較佳的溝通能力。
2. 時間彈性：能夠接受輪班工作，包括週末和假日。

以下個人性格需求

1. 正向的態度：樂觀和友善的性格，能為客戶營造愉快的氛圍。
2. 良好的情緒管理：能夠有效處理壓力和衝突，保持冷靜和專業。
3. 優秀的人際溝通能力：擅長與各類客戶溝通，建立良好的客戶關係。
4. 自我驅動：具備強烈的自我驅動力和責任感，能夠獨立工作。
5. 適應力強：能夠快速適應新環境和變化，靈活應對各種情況。
6. 學習能力：願意學習新技能和知識，以提高服務水準和工作效率。
7. 細緻入微：注重細節，能夠發現潛在問題並進行有效處理。
8. 熱愛服務業：對民宿和旅遊業充滿熱情，並願意為客戶提供優質服務。

Basic Conditions

1. Relevant Work Experience : At least 1-2 years of customer service or related industry experience, especially in the hospitality or lodging sector.
2. Educational Background : An associate degree or higher, preferably in hospitality management, tourism management, or a related field.

Skill Requirements

1. Communication Skills : Excellent verbal and written communication skills, able to effectively engage with customers and handle complaints.
2. Problem-Solving Skills : Ability to quickly identify customer needs and issues and propose effective solutions.
3. Customer Orientation : Strong service awareness, able to understand and meet customer needs.
4. Multitasking Ability : Capable of handling multiple tasks in a fast-paced environment while maintaining high efficiency.
5. Technical Skills : Familiarity with common office software and property management systems (like OTA platforms, CRM systems, etc.).

Personal Qualities

1. Positive Attitude : An optimistic and friendly personality, able to create a pleasant atmosphere for customers.
2. Good Emotional Management : Ability to effectively handle stress and conflicts while remaining calm and professional.
3. Excellent Interpersonal Skills : Skilled in communicating with various customers and building strong customer relationships.
4. Self-Driven : Possessing a strong sense of initiative and responsibility, able to work independently.
5. Adaptability : Quick to adapt to new environments and changes, flexible in responding to various situations.
6. Learning Ability : Willingness to learn new skills and knowledge to improve service quality and work efficiency.
7. Attention to Detail : Focused on details, able to identify potential issues and address them effectively.
8. Passion for the Service Industry : Enthusiastic about the lodging and tourism industry, willing to provide quality service to customers.

津貼和福利

• 員工股權
• 佣金和獎金
• 中心位置
• 事假
• 開放文化

基本条件

1. 相关工作经验：至少1-2年客户服务或相关行业的经验，尤其是民宿或酒店行业。
2. 教育背景：大专及以上学历，酒店管理、旅游管理或相关专业优先。

技能要求

1. 沟通能力：优秀的口头和书面表达能力，能有效与客户沟通并处理投诉。
2. 解决问题能力：能够迅速识别客户需求和问题，并提出有效的解决方案。
3. 客户导向：强烈的服务意识，能够理解和满足客户需求。
4. 多任务处理能力：能够在快节奏的环境中处理多项任务，保持高效。
5. 技术能力：熟悉常用办公软件和民宿管理系统（如OTA平台、CRM系统等）。

个人素质

1. 耐心和细致：对待客户的请求和问题要有耐心，关注细节。
2. 积极主动：能够主动识别潜在问题，并提前采取措施解决。
3. 团队合作精神：乐于与其他团队成员合作，确保服务质量。
4. 灵活性：能够适应变化的工作环境和客户需求。

其他要求

1. 语言能力：至少掌握一门外语（如英语，马来语），更佳的沟通能力。
2. 时间灵活性：能够接受轮班工作，包括周末和节假日。

以下个人性格需求

1. 积极向上的态度：乐观和友好的性格，能为客户营造愉快的氛围。
2. 良好的情绪管理：能够有效处理压力和冲突，保持冷静和专业。
3. 出色的人际交往能力：擅长与各类客户沟通，建立良好的客户关系。
4. 自我驱动：具备强烈的自我驱动力和责任心，能够独立工作。
5. 适应力强：能够快速适应新环境和变化，灵活应对各种情况。
6. 学习能力：愿意学习新技能和知识，以提高服务水平和工作效率。
7. 细致入微：注重细节，能够发现潜在问题并进行有效处理。
8. 热爱服务行业：对民宿和旅游行业充满热情，愿意为客户提供优质服务。

Basic Conditions

1. Relevant Work Experience: At least 1-2 years of customer service or related industry experience, especially in the hospitality or lodging sector.
2. Educational Background: An associate degree or higher, preferably in hospitality management, tourism management, or a related field.

Skill Requirements

1. Communication Skills: Excellent verbal and written communication skills, able to effectively engage with customers and handle complaints.
2. Problem-Solving Skills: Ability to quickly identify customer needs and issues and propose effective solutions.
3. Customer Orientation: Strong service awareness, able to understand and meet customer needs.
4. Multitasking Ability: Capable of handling multiple tasks in a fast-paced environment while maintaining high efficiency.
5. Technical Skills: Familiarity with common office software and property management systems (like OTA platforms, CRM systems, etc.).

Personal Qualities

1. Positive Attitude: An optimistic and friendly personality, able to create a pleasant atmosphere for customers.
2. Good Emotional Management: Ability to effectively handle stress and conflicts while remaining calm and professional.
3. Excellent Interpersonal Skills: Skilled in communicating with various customers and building strong customer relationships.
4. Self-Driven: Possessing a strong sense of initiative and responsibility, able to work independently.
5. Adaptability: Quick to adapt to new environments and changes, flexible in responding to various situations.
6. Learning Ability: Willingness to learn new skills and knowledge to improve service quality and work efficiency.
7. Attention to Detail: Focused on details, able to identify potential issues and address them effectively.
8. Passion for the Service Industry: Enthusiastic about the lodging and tourism industry, willing to provide quality service to customers.

Perks & Benefits

• Employee equity
• Commission and bonus
• Central location
• Personal leave
• Open culture

Key Responsibilities:

• Efficient Client Support:
  • Provide timely, accurate responses to client inquiries via hotline, email, and live chat.
  • Maintain professionalism and empathy in every interaction, delivering world-class service.
• Complaint Management & Resolution:
  • Investigate and resolve customer complaints by coordinating with internal teams.
  • Proactively escalate critical issues and keep clients informed throughout the resolution process.
• Customer Feedback & Advocacy:
  • Gather and analyze customer feedback to identify trends and pain points.
  • Act as a vital link between clients and our business, suggesting improvements to senior management.
• Enhancing Customer Satisfaction & Loyalty:
  • Develop and implement strategies to boost customer satisfaction through personalized engagement and educational resources.
  • Cultivate strong relationships by anticipating client needs and offering tailored support.

Requirements:

• Experience: Minimum of 2 years in client servicing and account management, preferably in payment services or eCommerce marketplaces.
• Industry Knowledge: Strong understanding of payment processing, online marketplaces, and related regulatory environments.
• Results-Driven: Focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-Centric: Consistently strive to exceed expectations and drive customer loyalty.
• Communication Skills: Excellent verbal and written communication abilities in English; capacity to convey complex information clearly and concisely.
• Relationship Building: Proven ability to establish and nurture strong rapport with clients, building trust and fostering long-term partnerships.
• Adaptability: Demonstrated adaptability to changing circumstances and eagerness to learn new skills and technologies in a rapidly evolving industry.
• Problem-Solving: Responsible and proactive approach to problem-solving; resilience in challenging situations with a commitment to innovative solutions.
• Education: Tertiary education or higher in a relevant field (Business Administration, Finance, Marketing, etc.).
• Language Proficiency: Strictly looking for a Mandarin speaker with good English proficiency.

Benefits:

1. Annual Leave: 12 days (<5 years); 16 days (>5 years)
2. Medical Leave: 14 days (<2 years); 18 days (2-5 years); 22 days (>5 years)
3. Hospitalization Leave: 60 days
4. Maternity / Paternity Leave: 98 / 7 days per confinement
5. Outpatient (Normal GP): Unlimited
6. Outpatient (Specialist)
7. Hospitalization & Surgical
8. Group Term Life / PA Insurance

主要職責：

• 高效率的客戶支援：
  • 透過熱線、電子郵件和即時聊天，及時、準確地回覆客戶的詢問。
  • 在每次互動中保持專業和同理心，提供世界一流的服務。
• 投訴管理與解決：
  • 透過與內部團隊協調來調查並解決客戶投訴。
  • 主動回報關鍵問題並在整個解決過程中隨時向客戶通報情況。
• 客戶回饋與宣傳：
  • 收集並分析客戶回饋，以確定趨勢和痛點。
  • 作為客戶和我們業務之間的重要紐帶，為高階管理層提出改進建議。
• 提高客戶滿意度和忠誠度：
  • 制定並實施策略，透過個人化參與和教育資源來提高客戶滿意度。
  • 透過預測客戶需求並提供量身定制的支援來培養牢固的關係。

要求：

• 經驗：至少 2 年客戶服務和帳戶管理經驗，最好是在支付服務或電子商務市場。
• 產業知識：對支付處理、線上市場和相關監管環境有深入的了解。
• 結果驅動：專注於透過有效的客戶關係管理實現業務目標並提供可衡量的結果。
• 以客戶為中心：不斷努力超越期望並提高客戶忠誠度。
• 溝通能力：優秀的英語口頭和書面溝通能力；清晰、簡潔地傳達複雜訊息的能力。
• 建立關係：具備與客戶建立和培養牢固關係、建立信任和培養長期合作關係的能力。
• 適應能力：表現出對不斷變化的環境的適應能力，以及在快速發展的行業中學習新技能和技術的渴望。
• 解決問題：負責任且積極主動地解決問題；在充滿挑戰的情況下保持韌性，並致力於創新解決方案。
• 教育背景：相關領域的高等教育或更高學歷（工商管理、金融、行銷等）。
• 語言能力：嚴格尋找能說普通話且英語能力良好的人。

1. 福利待遇：年假：12天（<5年）； 16 天（>5 年）
2. 病假：14天（<2年）； 18天（2-5年）； 22 天（>5 年）
3. 住院假：60天
4. 產假/陪產假：每次生產 98 天 / 7 天
5. 門診（一般全科醫生）：無限制
6. 門診（專科）
7. 住院及手術
8. 團體定期壽險/PA 保險

Job Scope

• Handle Inbound call for customer inquiries.
• Assist customer in trouble shooting the sim card problem & related devices.
• cross-selling when the customer asks on products or promotion package.

24/7 hour rotational shift

5 days work 2 days off

9 hours shift 1 hour break (included)

Benefits

• shift allowance
• OT allowance
• Employee phone rebate plan (up to RM200)
• cross selling incentive (KPI)

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

工作範圍

• 處理客戶詢問的來電。
• 協助客戶解決 SIM 卡問題及相關設備的問題。
• 當顧客詢問產品或促銷套餐時進行交叉銷售。

24/7小時輪班制

工作5天休息2天

9 小時輪班 1 小時休息（含）

好處

• 輪班津貼
• 加班津貼
• 員工電話回饋計畫（高達 RM200）
• 交叉銷售激勵（KPI）

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通

Deskripsi Pekerjaan :

• Mencatat, menyampaikan dan menangani permasalahan yang berhubungan dengan teknis baik yang datang dari internal maupun eksternal.
• Melakukan review dan analisa permasalahan yang timbul di pelanggan.
• Melakukan update data teknis customer.
• Monitoring link upstream dan backbone POP.

• Responsible as the first point of contact for issues raised by customers
• Troubleshoots issues regarding cloud environments
• Manage and monitor Cloud environments.
• Document issues and interactions with customers

• Supervise and provide feedback to the customer service team, ensuring smooth daily operations.
• Provide support to customer service staff when needed, assisting with complex tasks and resolving issues.
• Investigate and resolve customer complaints, ensuring consistently high levels of customer satisfaction.
• Effectively manage ticketing flow and coverage to ensure efficient handling of customer inquiries.
• Train team members on customer service best practices and company policies maintain high-quality service standards.
• Oversee the development and implementation of service policies, keeping both staff and customers informed.
• Maintain accurate documentation of customer service activities and compile performance reports.
• Collaborate with the Support team to ensure excellent service delivery and seamless coordination between teams.

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment

· My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
· I have the knowledge, confidence, and desire to make customer payment easy.
· I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.
· I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
· I use the till to accurately register products and register payment from customers according to given routines.
· I ensure our store is a safe and secure environment at all times for visitors and colleagues.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

• Candidate must possess at least a Bachelor's Degree in Agrotechnology, Environmental Health, Entomology, Biology.
• At least 1 year(s) of working experience in the related field
• Able to mobile and have a driving license
• Good Communication and decision maker
• Having leadership skill
• Willing to work at Lampung

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

Definisi Job Function Customer Engagement :

Membangun dan memelihara hubungan jangka panjang dengan pelanggan, mengelola dan optimalisasi interaksi dengan pelanggan, aktivitas manajemen keanggotaan secara menyeluruh, serta menangani keluhan dan memastikan kepuasan pelanggan.

Jurusan yang dipersyaratkan :

Administrasi, Business, Manajemen, Manajemen Pemasaran, Business Administration, Business Data Science, Business Development, Business Management, Business Telecommunication, Technology Management, Business Analytics, Industrial Management & Innovation, Innovation Management & Entrepreneurship, Technology Entrepreneurship, Ekonomi dan Bisnis Internasional, Logistik & Supply Chain , ICT Business, Logistik & Inventory Management, International Development: Globalisation, Creative Industries and Cultural Policy , Desain Komunikasi Visual, Akuntansi, Aktuaria, Ekonomi Manajemen, Ekonomi Perusahaan, Keuangan & Perbankan, Manajemen Keuangan, Behavioral Finance, Perpajakan, Economic Science, Finance, Ilmu Hukum, Human Resources Management, Organization Design Development, Ilmu Komunikasi, Public Relation, Broadcast, Advertising, Multimedia Technology, Hubungan Internasional, Statistik, Matematika, Psikologi, Teknik Industri, Sistem dan Teknologi Informasi, Ilmu Komputer, Teknik Informatika, Data Communcation Engineering, Master of Data Science, Software Engineering, Software Application, Artificial Intelligence, Game Application & Technology, Cyber Security, Fisika.

Penempatan :

Bersedia ditempatkan di seluruh wilayah Telkom Group dalam dan luar negeri.