Total 111 Customer Service job vacancies in Khlong Toei, Bangkok

WHAT YOU WILL BEE DOING

Customer Service

• Be in direct contact with customers and oversea teams regard sea import shipments.
• Obtain shipment greenlight from customers.
• Check documents accuracy and send pre-alert to customers.
• Update status to customers in any case of plan change.
• Manage daily assigned tasks and solve problems regard sea import shipments.
• Maintain good relationship and focus on customer’s satisfaction.

Operation Support

• Sending an arrival notice to consignee.

• Following up MB/L, HB/L and all concerned document from network as well as sales team

• Submitting a customs manifest to shipping line in due time

• Receiving or creating job file in Pegasus system.

THE SUCCESSFUL CANDIDATE

• Working experience related in Sea Import Operation process.
• Good command of writing & speaking English
• Service minded, self- motivated
• Confidentiality, organized and detail-conscious
• Able to work hard under pressure and time limit and teamwork
• Computer literate

Benefits

• Provident Fund
• Group Insurance: Health (IPD&OPD), Accident, and Dental
• Fixed & Performance Bonus
• Annual Leave start from 12 days/year

Human Resource Business Partner - Healthcare

Psychologists and psychiatrists working on the OOCA platform are our partners who help us achieve our goals towards better mental wellness solutions for society: making people more access to mental health services, raising awareness about mental healthcare, and decreasing stigmatization in receiving the service. This is a senior role that requires dedication to gracefully launching campaigns and frameworks to nurture good relationships and improve the career path of our providers on the platform.

Job Description:

We are seeking a passionate and dedicated Human Resource Business Partner at ooca. In this role, your primary focus will be on optimizing HR operations for our network of psychiatrists, psychologists, and mental health professionals. You will play a crucial part in ensuring their success and well-being while fostering strong relationships. Utilizing your expertise in HR management, organizational psychology, and legal compliance, you will streamline processes, drive talent development, and collaborate with stakeholders to achieve provider and company goals. Join us in making a positive impact on mental health by supporting our valued providers.

Along with seeking mental health professionals to join us, the Human Resource Business Partner is the key personnel who takes care of our providers so that they feel warmly welcomed at ooca, able and equipped to perform well, and together create a great impact on society.

We are looking for a passionate person who shares the values and goals of mental health in Thailand and who has the good mindset, skills, and ability to creatively and relentlessly make use of this position to make an impact on the world.

You have to be able to collaborate with multiple stakeholders i.e. product team, management team, customer service team (they take providers’ complaints), financial team, and also work with our dear providers to deliver both the success of the providers and company goals.

Key Responsibilities

• Build and maintain strong relationships with mental health professionals on the ooca platform
• Recruit, onboard, and retain providers both locally and internationally
• Improve and streamline the provider recruitment process
• Oversee daily operations and performance management of ooca providers
• Develop and implement initiatives to support provider success
• Manage talent development for providers and delegate external tasks
• Plan and execute community-building activities among mental health providers
• Ensure compliance with HR regulations and legal requirements
• Oversee provider payroll to ensure accurate and timely compensation
• Monitor provider-related data, including performance efficiency and satisfaction metrics
• Collaborate with cross-functional teams to align provider success with company objectives
• Lead and support projects aimed at provider success while advancing organizational goals
• Conduct research and provide insights for product development from the provider's perspective
• Coordinate with providers on marketing projects and external partnerships
• Continuously review and improve existing HR policies to foster positive change and growth

1. Strong passion for psychology, mental health, or counseling
2. 3-5 years of experience in HRD or HRM roles, with expertise in people management and leadership
3. Excellent interpersonal and communication skills in both Thai and English
4. Service-oriented mindset with a focus on maintaining positive relationships
5. In-depth knowledge and understanding of counseling, mental health, or psychiatry preferred
6. Proficiency in technical tools and platforms (e.g., Google Suite, forms, Metabase, ZCal, Notion, Canva)
7. Demonstrated success in community building highly valued
8. Tech-savvy and adaptable to new tools and technologies
9. Proactive, fast-paced, and self-driven attitude
10. Creative problem-solving skills and a drive for innovation
11. Strong multitasking and organizational abilities
12. Familiarity with legal aspects related to HR and consultancy agreements
13. Calm, patient, and adaptable to changing priorities and responsibilities

• Company mobile phone / phone number as per job requirement
• Group health insurance
• Internal seminars
• 12 days of holiday with 14-day straight holiday leave allowance
• Menstrual leave up to 12 days (excluded from sick leave)
• Mental Health counseling sessions with psychiatrists and psychologists through Ooca platform
• Welfare according to Thai Labour Protection Law
• Onsite workplace policy (@Gaysorn Centre)
• Social Security Insurance
• Provident Fund (conditions apply)
• Annual Health check-up (conditions apply)
• Mental balance leave (conditions apply)
• MOU with The Government Housing Bank for Home loan special interest rate
• BYOD policy: Personal laptops less than 3 years old are eligible for 1000 THB/month subsidy (registration required)

Greetings guests, confirm bookings, including stock monitoring, promoting products to clients, and keeping all areas clean and organized. You will play your part in creating amazing stories and impeccable service for our guests at Anantara Siam Bangkok Hotel.

• Able to think fast, find answers, and respond quickly to customers’ concern, issues and questions, all with a polite, empathic, and professional and manner. 
• Excellent customer care and focus, ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience. 
• Attract customs by promoting our company positively, answering questions and addressing concerns as they arise. 
• Recommend possible hotels to meet the customs’ needs 
• Ability to learn and follow all customer service procedures and policies. 
• Refer issue and questions to managers if necessary
• Answer and manager incoming calls, emails, chats, WhatsApp, LINE, and/or the related channel 
• Take personal responsibility for driving up selling and cross selling
• Strive to meet and go above personal and team targets, and goals. 
• Aim for customer resolution and return 
• Record, organize and file customer interactions and profile/account changes. 
• Maintain effective office administrative procedures within the Minor Customer Contact Center, Thailand that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
• Able to close sell, up-sell and cross-sell on transient business. 
• Assist to make all room reservation and ensure maximize room revenue and ensure all reservation detail update within required hotel procedures. 
• Able to assist transient customer on other hotel inquiry, transportation, direction, spa, etc. 
• Able to gather information of group and/or event inquiry with necessary steps.
• Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In-depth understanding of local seasonality and booking patterns.
• Taking, amending and cancel reservation details as applicable. Confirming the method of payment. 
• Ensure compliance to all security and safety standards on everyday basis.
• Ensure optimal utilization of all company software system and maintain knowledge on all room types and its availbiltiy 

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• Answer incoming calls and handle emails requests in a friendly, energetic, and efficient manner
• Obtain the necessary information from the guest to propose the right offer
• Assist the guest with enquiries about hotel facilities, destinations, and Accor loyalty programme
• Be able to provide support on all.accor.com and handle guest’s complaints in a timely and professional manner.
• Offer a personalized and customized reservations experience, based on guest’s needs
• Ensure revenue is maximized by up-selling guest rooms and cross-selling services and product e.g. breakfast, airport pick-up service
• Conduct the training for the new agents and quality coaching sessions on monthly basis

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Global Dimensions is a HUBZone, service disabled, veteran-owned small business based in Fredericksburg, VA. We are a dynamic, expanding company with exciting opportunities in language/culture, training/education/instruction, IT, cyber security, and intelligence (analysts, CI, HUMINT, SIGINT, etc.).

We are recruiting for an upcoming opportunity and seeking candidates who will be available upon award.

We are seeking local logistics support for positions in Thailand, Taiwan, and the Philippines (exact locations TBD).

In this position, the candidate will:

Assist/provide daily transportation for the team and others as required to support training.

• Any drivers will be required to have a minimum of 2 years of experience driving in support of US Military training, and have access to military and government installations, and be licensed and insured IAW with Governing Laws and US Embassy/Consulate policy.
• All drivers are required to have basic English skills or be accompanied by a translator.
• Logistics support personnel, and translators/interpreter’s driver may be required to load, unload, and store equipment materials in excess of 30 lbs.

Global Dimensions does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Equal Opportunity Employer/Veterans/Disabled.

Get to know the role:

Role is a balance of advanced analytics and stakeholder management - leading day-to-day coordination with related parties i.e. Marketing team, Operations team on demand growth, while growing using data analyses to gain actionable insight (e.g. promo & incentive optimization, churn analysis, customer segmentation, etc.) and working with cross-functional teams to drive execution.

The day-to-day activities:

• Analyse short to medium term issues impacting demand growth in the business. This includes customer segmentation, conversion funnel optimization, churn analysis, market scans and experimentation
• Scope advanced statistical analyses and predictive modelling in collaboration with the relevant teams
• Forecast spend on promos, incentives and other key initiatives for weekly, monthly and quarterly planning cycles
• Build presentation to influence senior stakeholders and enable data driven decision making
• Design efficient promo structures and other initiatives to drive demand growth in the Payments business and work with cross-functional teams to execute
• Manage budget allocation and track cost from initiatives in collaboration with Finance
 

• Handle all Exchange & Return and Refund transactions efficiently and accurately whilst providing the highest standards of Customer Service.
• Attend to all complaints and claims in a friendly and professional manner, creating a positive experience for our customers, to ensure customers leave with a positive impression of the IKEA store and that they want to return and shop with us.
• Ensure the Exchange & Return Desk is always equipped with necessary tools and documents, and ultimately always available to serve customers throughout the day.
• Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
• Utilize information from Exchange & Refund System to detect, act upon and/or escalate any product faults and sales-related issues; involve the management team if needed.
• Contribute to the Exchange and Return action plan and take ownership for allocated deliverables.
• Communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
• Actively work together with other departments to continuously improve the shopping experience for customers.
• To optimise the relationship with the customers to strive for sales growth and sustained long-term profitability for the company.

• Handle all Exchange & Return and Refund transactions efficiently and accurately whilst providing the highest standards of Customer Service.
• Attend to all complaints and claims in a friendly and professional manner, creating a positive experience for our customers, to ensure customers leave with a positive impression of the IKEA store and that they want to return and shop with us.
• Ensure the Exchange & Return Desk is always equipped with necessary tools and documents, and ultimately always available to serve customers throughout the day.
• Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
• Utilize information from Exchange & Refund System to detect, act upon and/or escalate any product faults and sales-related issues; involve the management team if needed.
• Contribute to the Exchange and Return action plan and take ownership for allocated deliverables.
• Communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
• Actively work together with other departments to continuously improve the shopping experience for customers.
• To optimise the relationship with the customers to strive for sales growth and sustained long-term profitability for the company.

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

WHAT YOU WILL BE DOING

• Prepare for quotations to target customers as well as existing customers and follow up with customer for their feedback working with Sales & KAMs.
• Recommends potential products or services to customers by upselling communications through phone, email and whenever it’s necessary, also by face-to-face meeting.
• Support Sales & KAMs to coordinate credit set-up with customers.
• Support transition process including SOP set-up.
• Tele-sales for assigned customer list.

THE SUCCESSFUL CANDIDATE

Essential:

• Bachelor’s degree in any related field
• Minimum 3 years’ experience in international freight forwarding industry or Logistics field.
• Good computer skill in MS Office: Word and Excel
• Good command in English is required

Desirable:

• Experience with working with operational systems (literate toward information system)
• Good knowledge of Freight forwarding operations is a plus
• Strong networking and communication skills externally and internally
• Ability to cultivate and build strong relationship with customers
• Conscientious and able to work under pressure

Benefits

• Provident Fund
• Group Insurance: Health (IPD&OPD), Accident, and Dental
• Fixed & Performance Bonus
• Annual Leave start from 12 days/year

In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.