Total 2,014 Customer Service job vacancies in Ireland (Republic of), D02

Responsibilities:

- Perform general administrative duties such as data entry, filing and processing of records.

- Handle confidential and sensitive information with discretion and professionalism.

- Assist to handle daily operations and processes applications and transactions to ensure that all service levels are delivered according to the procedure.

- Any other adhoc administrative duties as assigned.

- Provide general administration and support to the Operations department.

Requirements:

- SPM holders with no experience are encouraged to apply.

- Basic proficiency in Excel and the ability to read Chinese are essential.

- Proficient in English and Mandarin (spoken & written); Cantonese is a plus.

- High level of professionalism and discretion when handling sensitive information.

- Flexibility and adaptability to changing priorities and deadlines.

- Ability to work independently and collaboratively in a fast-paced environment.

- Detailed and meticulous.

- Willing to work on Malaysia public holidays.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: MANAGEMENT SERVICES

The following are the duties of this position at the full working level.

• Actively participates in determining program policies. Influences the formulation of policies, development of program plans, designs and issuance of directives and instructions, and the development of recommendations. Collects, analyzes, and consolidates data and status reports prepared by others to determine impact on resources, effectiveness and compliance with established goals and objectives. Prepares required narratives and statistical reports and recommends necessary corrective measures.
• Consults with top-level managers and executives to establish and define the overall goals and objectives of major projects.
• Advises and assists the Area Director in resolving critical, sensitive or confidential matters related to employee investigations conducted by Treasury Inspector General for Tax Administration (TIGTA) and/or the General Accounting Office (GAO). Consults with senior management and staff within the function and at higher levels within the agency on critical employee labor relations issues.

The incumbent, in addition to general administrative leadership and management, is responsible for the overall management and supervision of the following divisions: Facilities Management, Post Logistics and Support, Travel and Transportation, and Occupational Safety and Health.

The Support Services Supervisor performs the following major duties:

• Performs a full range of supervisory functions, including approving leave, identifying training needs and recommending training, resolving grievances, developing performance standards and evaluating performance, maintaining accurate position descriptions, assuring proper position management, and interviewing and selecting candidates for employment, promotion, detail, and reassignment.
• Provides active leadership in the program administration by analyzing situations in the area supervised. I
• Develops support services programs, plans, procedures, and methods relevant to several major program areas of the organization.
• Reviews manuals, technical guides, and other documents. Coordinates and directs the service policies and procedures relevant to several major program areas.
• Develops agency-wide support services programs, plans, procedures, and methods. Analyzes and evaluates the economic impact, feasibility, practicality, and effectiveness of existing and proposed standards, regulations, programs, and policies. Works on cross-functional project teams to ensure organizational objectives are achieved.
• Plans and directs the work of employees engaged in several major support services program areas with frequently changing programs and service requirements.
• Participates in planning conferences to advise managers on the ways in which new or revised support services or equipment will facilitate the work of the organization.
• Plans and coordinates total support services programs and operations on an agency-wide basis or with major sub-organizations that operate autonomously.
• Plans, establishes, and coordinates support services work within the broad administrative framework of the agency.
• Plans and designs programs that require innovative or substantially modified systems and procedures because of changes in functions performed, new legislative requirements, or technological advances.
• Exercises a broad degree of independence and applies authoritative judgment in developing and maintaining relationships with various stakeholders in the government, private industry, and/or academic institutions.
• Plans, directs, and executes liaison operations for critical agency-wide programs, with national or international implications.
• Provides authoritative guidance and leadership to agency-wide service programs. Plans, organizes, and completes analytical studies involving the substance of key agency support service programs.
• Develops new ways to measure program accomplishments, results, and effectiveness. Analytical assignments involve efforts to develop and implement broad changes.
• Provides expert analysis and advice on programs that impact one or more major agency organizations. With only basic background, applies many advanced techniques to interpret meaning and evaluate findings.
• Other duties as assigned within the PD.

Enterprise Measurement and Design (EMD) manages a large and diverse design portfolio of collaborative work within both VEO and VA, as well as across other federal agencies. The incumbent will serve as a national level CX Strategist performing duties as follows:

• Serve as technical advisor in matters, issues, and questions pertaining to customer experience and/or assigned areas and identify, develop, manage, and lead initiatives to improve customer experience and service delivery, increase administration/organization/program/service customer experience maturity, and apply government-wide leading practices outlined in A-11 Section 280 and from the private, state, local, and other sectors.
• Design and undertakes complex management studies, initiatives, or data gathering efforts, where the boundaries of the studies are extremely broad and difficult to determine in advance, i.e., the actual limits of the project are developed as the study proceeds. Studies are typically designed to provide information that assists management in the administration's diverse program areas, improve program delivery, and identify actual or potential problem areas impacting program operations and customer experience in the short and long term.
• Work with stakeholders across organizations, functions and levels to build customer understanding and solve challenging problems, empower teams to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems.
• Develop mechanisms for gathering or using existing quantitative and qualitative data to help stakeholders understand their customers; develop insights to inform decision-making, identify and scope problems; and embark on new research areas worth exploring through
  innovative methods. This could include designing surveys, conducting interviews, focus groups, usability test session, secondary research, observational studies, etc.
• Review, evaluate, distill and synthesize data to uncover issues, identify trends and provide insights that drive organizational strategy.
• Plan and facilitate workshops, meetings and/or other interactive sessions to gather feedback and insight from key customers and stakeholders.
• Document, package and present findings, insights and recommendations via reports, presentations and/or other outputs as needed. Make research findings relevant and impactful for design and action through a variety of formats such as insights, stories, videos,
  experiences and exhibits.
• Build understanding within programs and services of who their customers are, the needs trying to be met and value the public seeks from VA services, and the moments that matter most.
• Creatively gather and package compelling customer feedback, research, and other data to develop insights to support leadership decision-making.
• Bring together the right people and supporting culture to develop strategies for improving CX, and plan for achieving measurable outcomes.
• Act as a relentless entrepreneur driving opportunities and projects through to completion creatively within a bureaucracy, while maintaining respect for colleagues and tactfully building coalitions of support.
• Work alongside colleagues to embed human-centered design practices so that others can both benefit from these approaches and learn methods for sustainable change.

WHAT IS THE COMMUNICATION & LIAISON (C&L)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Communications and Liaison (C&L); Communications

The following are the duties of this position at the full working level.
*Oversees assigned BOD program area projects assigned by the supervisor. Performs special studies and
research projects or assignments, which require application of expertise and mature judgment. Develops
and analyzes the facts needed and recommends the action to be taken on particular matters. Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information. Participates in the planning and conducting of studies of various aspects of the Service's administrative programs and operations to provide a basis for procedural or policy determinations. Reviews and prepares reports for assigned supervisor.

*Participates in the formulation of policies and procedures governing the administrative aspects within the
assigned program office. Assesses the need for and establishes and/or adapts administrative procedures and practices to be used in highly unusual situations requiring deviation from standard administrative
procedures. Keeps the supervisor advised of developments and progress concerning problems and follows up with the responsible official to expedite necessary action and final settlement of the issues.

*Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information. Keeps the supervisor advised of developments and progress concerning problems. Follows-up with the responsible official to expedite necessary action and final settlement of issues.

*Acts as point of contact for the assigned program office responding to internal and external requests for
assistance in a minimum amount of time. Carries out routine, high priority or special tasks, and
assignments. This encompasses a wide variety of issues sometimes involving sensitive and confidential
matters. Independently researches all facets of issues for which program office is responsible and, with
mature judgment and discretion, makes administrative decisions affecting the program office.

*Maintains files and/or records containing confidential employee/labor relations materials; has advance notice of personnel actions and access to management recommendations on contract negotiations; and/or attends regularly scheduled management meetings on labor relations problems, grievance responses and answers to unfair labor practices.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

• Manage and administer overall operations for planning and estimating services, project management, and interactions and communications with customers - building managers, tenants, and Service Center Officials. 
• Responsible for the administration and operation of project management, project negotiations, inspection programs, and updating of mechanical/electrical schematics and drawings for various projects.
• Assign work to associates considering priorities, difficulty of assignments, and capabilities of employees. Ensures that an adequate amount of work is accomplished and that acceptable quality levels are maintained. Review, accept, reject and amend work products. Responsible for developing and coordinating training programs for personnel.
• Maintain strong customer relations and communications with customers both external and internal to GSA. Prepare reports regarding effectiveness of operations. Periodically reviews and updates existing operational procedures and recommends any changes to project estimation and inspection program activities.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services, Management Services

The following are the duties of this position at the full working level.

• Oversees assigned BOD program area projects assigned by the supervisor. Performs special studies and research projects or assignments, which require application of expertise and mature judgment. Develops and analyzes the facts needed and recommends the action to be taken on particular matters. Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information. Participates in the planning and conducting of studies of various aspects of the Service's administrative programs and operations to provide a basis for procedural or policy determinations. Reviews and prepares reports for assigned supervisor.
• Participates in the formulation of policies and procedures governing the administrative aspects within the assigned program office. Assesses the need for and establishes and/or adapts administrative procedures and practices to be used in highly unusual situations requiring deviation from standard administrative procedures. Keeps the supervisor advised of developments and progress concerning problems and follows up with the responsible official to expedite necessary action and final settlement of the issues.
• Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information. Keeps the supervisor advised of developments and progress concerning problems. Follows-up with the responsible official to expedite necessary action and final settlement of issues.

WHAT IS THE COMMUNICATION AND LIAISON (C&L) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Communication and Liaison National Public Liaison: Business Stakeholder Relationship Management

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Job Title: Homeownership Officer

Location: London SE1

Contract: Temp ongoing

Hours: Full-time

Role Summary:
Our client is seeking a professional, dedicated Homeownership Officer to provide comprehensive leasehold management services. In this role, you will ensure all aspects of service delivery are aligned with legislation, best practices, and leaseholder terms. You'll have the opportunity to manage your own portfolio of leasehold and shared ownership properties, focusing on providing a responsive, customer-centered experience.

Key Responsibilities:

• Address day-to-day inquiries related to leasehold and shared ownership.
• Support finance teams with service charge verification and ensure accurate charge allocations, including sinking funds.
• Oversee Right to Acquire applications, lease extensions, remortgages, and resales.
• Manage Section 106 schemes, focusing on service standards, budgets, and end-of-year accounts.
• Coordinate the Section 20 Consultation process and collaborate on arrears recovery.
• Maintain up-to-date records across systems and databases and assist in policy and procedure reviews.
• Facilitate partnerships with neighbourhood, development, sales, and maintenance teams for smooth property management.

Requirements:

• Degree or equivalent, with membership in the Association of Residential Managing Agents (ARMA) or the Chartered Institute of Housing.
• Demonstrated experience in frontline leasehold management, including Section 20 consultation, service charge verification, and management of mixed tenure schemes.
• Strong understanding of leasehold management regulations, with a proactive approach to customer service and dispute resolution.
• Excellent communication and numeracy skills, with the ability to manage complex accounts and maintain accuracy under pressure.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

Service Care Solutions is currently working alongside a trustworthy law firm based in Lancashire. The firm needs a Private Client Fee Earner to join its increasing team. This is a perfect opportunity to grow your experience in the legal field and progress in your career.

This role pays a competitive salary of £30,000 -£40,000 annually depending on experience.

Responsibilities as a Private Client Fee Earner:

• Conduct of private client and related matters on behalf of clients.
• Handling high caseloads from start to completion.
• Previous experience as a Wills Executive or Solicitor.

About you:

• Qualified solicitor with at least 3 years PQE as a Private Client Fee Earner.
• Good communication skills written and verbal.
• Must be a team player and can multi-task

Benefits:

• Hybrid working - 3 days at home, 2 days in the office
• Sick Pay
• Private Medical Insurance
• Free Parking
• On-site Parking
• Employee Discount

If this Private Client Fee Earner role sounds like the right opportunity for you or someone you know, don't hesitate to contact Aanisah Khan via email at Aanisah.Khan@servicecare.org.uk or by phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

We are looking for an experienced Health Care Assistant to work within a Community Rehabilitation Centre and Residential Care Home providing personal care and support to people over the age of 65. This service plays a crucial role in supporting individuals who are receiving reablement services to regain their independence and confidence in their daily activities.

SPECIALISM: Rehabilitation, Elderly

SHIFT PATTERNS: Days 07.30-20.00 Nights 20.00-07.30 - shifts available 7 days a week

RATES:

• Rates from £13.93ph - £20.00ph (LTD)
• PAYE (Inclusive) Equivalent: £12.84ph - £18.18ph (dependent on shift worked)

The chosen candidate will have the opportunity to manage their own shift patterns, with plenty of days and nights to choose from. This role is fully flexible allowing you to work around any commitments, promoting a healthy work life balance.

The Role:

• Assisting with activities of daily living (ADLs) such as bathing, dressing, toileting, and grooming, while promoting dignity and independence.
• Helping clients with mobility aids, transfers, and exercises to improve strength and coordination, aiming for increased independence in movement.
• Providing companionship, active listening, and emotional reassurance to service users undergoing the reablement process, fostering a supportive and empathetic environment.

The Person:

• Caring and compassionate personality, with a passion to help others in a safe manner.
• Initiative to work alone but also a team player.
• Strong communication skills.
• 12-24 month's UK experience working as a Healthcare Assistant or Support Worker in a Health & Social Care role
• Relevant qualification, Level 3 NVQ in Health & Social Care or Care Certificate.

Benefits

• Flexible hours and working pattern
• £150 sign-up bonus
• £250 referral bonus
• Dedicated and experienced one-to-one consultant support
• Competitive rates of pay for temporary and fixed contract work

This role is available for an immediate start please forward your CV as soon as possible to apply.

Carbon60 are currently looking for Customer Operations Advisor to join a client of ours based on the Croda Europe site in Goole. This position is a 6 month temporary role, we are looking for someone to start by the 9th December.

Our client is a large engineering company who have over 170 sites across the UK and Ireland. They specialise in many different engineering services one of which they provide engineering services to their clients. To do this our client often base themselves on their customer sites which is what they have done in this instance.

Working Hours/Shift Pattern: 8:00-16:30 Monday - Friday, 30 mins lunch, 2x 15 min breaks unpaid, 37.5 hours/week - No overtime available

Main duties & responsibilities:

• Office administration
• Using MRP - Ordering stock for stores
• Raising purchase orders on ERIKS and customer ordering systems (EOS and SAP)
• Completing H&S Reports (done weekly)
• Purchase management - expediting and chasing orders and due dates for supplies
• Website calls via SAP related to overdue or problematic invoices
• Obtaining quotes for stock from different vendors, assessing pricing and delivery for best possible supply
• Order supplies for site for anything ad-hoc.

Contacting different vendors and negotiating best time line and price as possible

• Amending quote errors on documentation - e.g. price changing
• Updating quarantine logs
• Filing of paperwork
• Label creating - label machine attached to laptop used for stock-related duties
• Raising new data on the system for updated machinery components
• Completing monthly safety report cards
• Responding to email queries

Essential skills / experience / qualifications:

• Excellent organizational skills required - essential to succeed in this role
• Basic IT Literacy skills - highly competent with data entry and answering emails etc.
• Good communication skills - comfortable speaking with the suppliers/vendors on the phone and with engineers on site in person
• Able to cope with a fast-paced and at times demanding working environment
• Excellent motivation to learn and succeed with any training provided in the role
• Experience using SAP systems for data management preferable but not essential
• No specific education/experience/background essential if they are organised and have foundations skill set

If you are interested in this role, please contact Shelby Agius at Carbon60 Fareham.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.