Total 1,969 Customer Service job vacancies in Ireland (Republic of), D02

The Senior Level Counsel (SLC) serves as a national expert and confidential advisor, to the Associate Chief Counsel, Procedure and Administration (P&A); and represents the Associate Chief Counsel (P&A) on a variety of legal, technical, and tax matters. The SLC serves as an advisor, program manager and technical expert to the Associate on a broad array of activities designed to fulfill the Associate's role in providing support to the Office of Chief Counsel (Office) regarding rulemaking and the interaction of the Internal Revenue Code with other provisions of law affecting agency rulemaking under the Administrative Procedure Act; to provide comprehensive legal and programmatic advise to field of functions in both advisory and litigation settings; and to provide legal support to the Internal Revenue Service. The SLC provides trusted advice and guidance to the Chief Counsel, the Commissioner and to executives and professionals within both the IRS and Treasury and performs special assignments of the highest complexity and impact.

Major duties of the Senior Level Counsel include, but are not limited to the following:

• Acts as legal and technical expert to the Office executives on the most difficult, important, and complex professional legal matters arising in the administration of the Internal Revenue laws and in related litigation.
• Serves as the legal expert/point of contact and coordinator on published guidance and primary liaison to other Division and Associate Chief Counsel offices in the coordination and direction of activities to support IRS needs and objectives.
• Handles highly complex issues arising in relation to the defense of litigation involving novel challenges to rulemaking issues by IRS and Treasury issues related to EO 12866, and the interaction of the Internal Revenue Code with other provisions of law affecting agency rulemaking under the Administrative Procedure Act, such as the Congressional Review Act, the Paperwork Reduction Act, and the Regulatory Flexibility Act.
• Reviews and advises on the impact of pending litigation, proposed legislation or public guidance and legal issues facing the IRS on tax areas covered by P&A and its foreseeable effect on the Office of Chief Counsel, Counsel's method of operation, and on existing legislation.
• Manages highly complex and significant special projects, including rulemaking. Selects and reviews project proposals, monitors work group needs and progress, and facilitates and expedites recommendations regarding these matters through the decision-making process.
• Coordinates the participation of the Office of Chief Counsel in the development of high-level reports and studies for use by Treasury and/or Congress.
• Personally, represents the Office of Chief Counsel and the Associate Chief Counsel (P&A) at top level IRS, DOJ and Treasury meetings and conferences, and in meetings with executives from other agencies where legal policy is developed and determined.
• Performs exhaustive and detailed research on complicated legal problems and prepares recommendations as to the position to be taken by the Office. Signs such recommendations for the Associate Chief Counsel without review as appropriate, referring cases to the Associate Chief Counsel for review as specifically directed.
• As the Associate Chief Counsel (PA)'s technical expert, makes presentations on technical and procedural matters to Chief Counsel staff, IRS staff, and outside bar activities to enhance their knowledge and understanding of the Associate's role in providing legal support, and to improve coordination within Counsel and with the IRS. Works with appropriate Counsel personnel to plan and deliver such training.

Location - Lynvor - Isle of Anglesey

Pay Rates £12.00 per hour

Must be a Car Driver and UK Manual Licence Holder

CareTech is a person-centred Care Company, which provides quality of care to adults nationwide.

Our vision is a world where there is equal opportunity for individuals to live independently and make their own decisions.

We refer to this as Extraordinary Days, Every Day

*£500 Recommend a Friend Bonus

We are unable to consider Skilled or Student Visa's applicants for this opening.

Applicants will need to hold a min of 12 months Right to Work in the UK.

Key Skills

Experience in a Caring environment essential
Able to work days, evenings, weekends and Bank Holidays
Good communication skills, allowing you to engage & interact with our Service Users
Ability to keep calm under pressure
Confidence to work alone and also be part of a team (family)
Passionate about making a positive difference to someone else’s life
Good written skills

Company Values

Friendly, passionate and caring nature
Positive, pleasant and approachable
Empowering others to develop and live fulfilling lives
Person Centred, allowing our Service Users to explore & utilise their own strengths
Innovative, by using or showing new methods and ideas

Rewards & Benefits

*£500 Recommend A Friend Bonus
*Blue Light Discount Card
Up to 28 Days Holiday
Full induction programme to Care Certificate Standards
Dedicated learning & development programmes
We provide free training to achieve qualification in Social Care
Access to a wide range of free online courses for all staff on a variety of topics for self-development of your career
Free DBS Check
Stakeholder Pension
Free Employee Assistance Programme
Annual Employee Awards Evening
Employee Recognition Schemes
Career progression within the company
CareTech Foundation – Opportunity to apply for family and friend’s grants

What we do!

We are a well-established, nationwide healthcare provider. Our homes are Specialist Mental Health Services and established, offering adults person-centred care. We carefully develop and adapt homes to meet the varying needs of adults with mental health needs. The services are carefully located within thriving communities, offering a variety of educational, recreational and social activities.

We provide a positive impact on the service experience of people with mental health difficulties who may be experiencing emotional distress. This primarily involves support using a person-centred approach. Our Support Workers measure outcomes specifically to an individual’s needs and evidence using our person-centred outcome-measuring tool.

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

If you have not heard from us within 14 days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

*T&Cs paid following the successful completion of a 6-month probation period

Isle of Anglesey - Bank Support Worker [SYS-13814]

Your new company:

You will become part of a company that believes that everyone matters. The setting, based in Llantwit Major, provides adults with learning disabilities, autism, and mental illness the opportunity to be more independent. You will become part of a team that delivers person-centred care and creates a safe and stimulating environment where everyone can achieve.

Your new role:

This role will consist of supporting adults with learning disabilities, autism or mental illness. You will be involved in the daily living of the individuals, providing personal care when necessary. A large part of the role is providing individuals with access to the community to participate in leisure activities and appointments. In this role, you have a real chance to have a positive impact on people's lives, promoting independence and improving standard of living. Shift patterns are days only and long days from 8am-8:30pm.

What you will need to succeed:

Experience in the social care sector is not essential for this role as you will be provided with training and a buddy to complete an induction. You must be committed to completing this training and any further training that may be required. Through this, you will be supported to gain qualifications and experience that will assist you in creating a career in social care. It is important that you are friendly and approachable, making it easy to communicate with both those you are caring for and your team. Due to the need for providing access to the community and transporting individuals, driving is essential for this role.

What you will get in return:

• Weekly pay
• An internal payroll system with no umbrella companies and hidden costs/ additional charges
• A friendly, supportive office team is available 24/7 with our on-call system.
• Career progression
• Referral bonuses
• Free training
• Free DBS
• Flexible working
• Holiday pay

What you need to do now:

If you are currently working in the social care sector and are looking for a change or are brand new to the sector and looking to start your career, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job is not right for you, but you are looking for a new position, please contact us, and we can discuss what you are looking for in your next role!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

Responsibilities:

• Responsible for the care, supervision and management of a class of infants/toddlers (2 - 18 months) in accord with the goals and curriculum plan of the education centre.
• Plan, supervise and implement the programme for the class in accordance with centres policies and framework.
• Carrying out routine care duties.
• Create an open, friendly, and cooperative atmosphere in which children and parents feel comfortable and secure.
• Responsible for the safety and hygiene of the children.
• Provide experiences that promote individual expression through conversation, play, and creative interaction.
• Complete progress reports and prepare a developmental portfolio for each child.
• Ensure that parents receive adequate information about their childs progress at the centre.
• Assist the child in coping with anxiety during the transition phase (separation from parents when placed into infant care school)

Requirements:

• Certifications in Early Childhood Care & Education
• Possess Fundamentals or Certificate in Preschool teaching
• Experience in toddler care will be an advantage
• Passionate in nurturing infants and toddlers

Salary: Up to $4,000+ variable bonus

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Location: North East

Monday - Friday, 8.45-5.30 pm

Job Description:

· Support engineers in conducting site acceptance tests, commissioning, and start-up for transformers and switchgear. Knowledge of UPS, Low Voltage/Medium Voltage Variable Speed Drives, and PLC systems is a plus.

· Perform preventive maintenance, breakdown repairs, fault investigation, and troubleshooting of electrical equipment.

· Provide field operations and technical support to customers, helping them identify their needs and offering post-sales service solutions.

· Address on-site repair and maintenance issues, troubleshoot, and effectively resolve technical problems.

· Deliver field feedback to engineering and manufacturing teams to assist in new product development and improvements to existing products.

· Manage the procurement of spare parts from Supplier

Job Requirements:

· Diploma/ITE in Electrical Engineering or a related field.

· Relevant experience in technical servicing roles.

· Hands-on experience in customer service with the ability to work independently on-site.

· 1 to 2 years of field service experience in a related industry.

Interested applicants, kindly send your UPDATED resume in MS WORD format to ref9 at trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Xue Fen

EA Personnel Reg No: R1653801

Location: North

Working hours: Mon - Friday 10am - 7pm

Duties:

• Assit walk-in enquires
• Provide good customer service experince

Requirement:

• Able to commit 3-6 month minimum

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

Lunch Service Crew or Kitchen Helpers (Monday - Friday)

Location: Telok Ayer/Raffles Place

Working Schedule: Mon to Fri, 9am to 4.30pm

Salary: SGD 1600 - 2000 per month

Job Description:

• Assist with serving customers drinks and lunch set

• Daily housekeeping

• Assist with customer general enquiries

• Ensure operations run smooth

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

Dirty Supper is looking for a group of passionate, motivated & energetic individuals who are willing to learn, grow and exchange their experiences within our new family.

As a Captain will be report to reports to Restaurant Supervisor or General Manager. You will be responsible

for handling food and beverage orders and serving guests

JOB RESPONSIBILITIES:

• Customer service according to procedures and standards.
• Assisting and ensure a smooth daily service operations (opening and closing of outlet, taking orders, table setting, cleaning outlet etc.)
• To ensure that all pre-opening duties are completed on daily basis.
• Basic cashiering duties.
• To provide service according to procedures and standards established by the F&B department.
• To handle the beverages.
• To be familiar with all items on the menu. In this respect, you must have knowledge of all recipes, drink list, wine list and methods of preparation and preparation time.
• To recommend and promote all items on the menu or specials to guests.
• To take daily inventory including for bar and report any loss or damage.
• To handle guest complaints and feedbacks effectively and communicate to the immediate supervisor for follow up.
• To maintain a high standard of personal hygiene, appearance and deportment at all times.
• To clean up section area after service and maintain cleanliness of the area.
• Coordinate with the stewards, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Maintains the table culture and restaurant ambience at all times.
• To perform other related duties as required by outlet manager.

We are now expanding our team and are looking for a captain to join our enthusiastic and passionate team at the three Michelin starred Restaurant Zén.

Zén is the sister restaurant to Frantzén in Stockholm. The tasting menu is carefully curated and based on both local and world-class delicacies. Guest can expect the finest ingredients sourced from the region and beyond. The gastronomic experience spans three floors in a classic shophouse building in downtown Singapore.

The successful candidate:

• Will be expected to provide the highest levels of service to our guests and gain extensive knowledge of our food and drink menu.
• Has excellent communication skills and enthusiasm for delivering first class service and a willingness to learn are essential in this role.
• Is a team player and assist throughout the restaurant by ensuring that every opportunity to give high-quality service is completed. Teamwork is essential and required by all our staff.

Our goal is to collaborate with talented Restaurant Professionals and offer opportunities to learn and grow within the profession.

Join us and be part of our Front of house team.

AlwaysHired is representing our client, an established leading healthcare service provider, to recruit for a Finance Executive on a 12-month contract. This role would be key in assisting on the staff donation process and other donation and fundraising matters, as well as ensuring that all donations collected are properly accounted for and reconciled.

Responsibilities:

• Act as the primary liaison between the Advancement Office and Finance HQ for all fundraising and donation matter, in particular managing the staff donation process.
• Develop and maintain a comprehensive view of staff donations across the group company entities through preparation and analysis of regular reports.
• Coordinate with key stakeholders such as HR, Payroll, Shared Services, Finance and Advancement Office to ensure seamless operations of the staff donation process.
• Address and resolve any issues or discrepancies related to staff donations through regular report monitoring and communication with relevant parties.
• Collaborate with team members and other key stakeholders in streamlining the donation process.
• Assist Finance and Advancement office in collating the information needed for reports such as annual reports, progress reports to donors, publication etc.
• Any other ad-hoc projects related to the group company's charities, or administration of fundraising matters.

Qualifications:

• Diploma in Finance, Business Administration, or a related field.
• 2 - 3 years of working experience in administration.
• Experience in coordination roles, preferably within a large organization.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Personality Attributes:

• Detail-Oriented and analytical: Meticulous attention to detail to ensure accuracy in financial records and reports.
• Proactive: Ability to anticipate needs and take initiative to address issues before they escalate.
• Collaborative and adaptable: Team player with the ability to work effectively with various departments and stakeholders.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

AlwaysHired Pte.Ltd. | EA Licence: 24C2293

Ong Jian Fu (Keith) | EA No. R1327244

We are representing our client, who is an established leader in medical device and laboratory equipment, to recruit for experienced Clinical Application Specialist to join their team to handle Point-of-Care Testing Solutions/Products.

POSITION SUMMARY

This candidate provides extensive pre and post-sales support for medical and hospital Point-of-Care Testing (POCT) Solutions/ Products to the Company's customers.

RESPONSIBILITIES:

• Provide user application support to customers by visits, phone calls, email communications, and hands-on training (on-site and virtually)
• Assist the sales team in tender presentation and product demonstrations;
• Assist Product Manager and/or Service Unit in setting up the system parameters, running evaluation, correlation, and validation based on hospital protocol, and work with service engineers as required during installation;
• Assist in systems result troubleshooting;
• Conduct user training and operator certification, including Safety reporting and escalation;
• Manage workflow in single or multi-site settings, and enhance efficiency across all laboratory disciplines with Laboratory Information System (LIS) solutions.
• Provide LIS support for the laboratory and Hospital Information System (HIS) support including operation, maintenance, and troubleshooting of the Point-of-care instrumentation system;
• Accurately document and track changes made to the Point-of-care instrumentation system.

Presales

• Demonstrations
• Power Point presentations
• In depth technical discussions
• Propose total solutions in relevant fields
• Hold teleconferences – with end users or principals whenever applicable.

After Sales

• iApplication training: Presentation on technology relevant to medical device prior to hands-on section;
• Hands-on training to end users : Hardware and software features , clinical application and in-service
• Troubleshooting and problem solving of relevant devices
• Addressing relevant user queries when necessary
• Provide value added service in promoting medical consumables for relevant medical devices

REQUIREMENTS

• Candidate must possess at least a Diploma with background preferably in POCT instrumentation systems and health information and technology;
• Prior work experience from POCT systems in local government or private institutions would be essential;
• Knowledge on various patient monitoring devices would be an added advantage;
• Familiar with Hospital Information System (HIS) and Laboratory Information System (LIS);
• Good communication & presentation skills (well versed in both spoken and written English);
• Proficient MS Office Suite;
• Well disciplined, self-motivated and able to work independently;
• Meticulous and organized personality;
• Positive attitude and willingness to learn.

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Five-day work week

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

AlwaysHired Pte.Ltd. | EA Licence: 24C2293

Ong Jian Fu (Keith) | EA No. R1327244

Image Creation and Management: Develop, deploy, and maintain standardized Windows 10/11 images for endpoint devices across the organization, ensuring optimal performance and stability.

OS Deployment: Configure, troubleshoot, update, and maintain global OS Deployment variants on SCCM.

Security Compliance: Ensure that all Windows endpoint devices comply with company security policies and standards, conducting regular audits and updates, as necessary.

Technical Support: Provide expert technical assistance for Windows endpoint devices, including desktops, laptops, and other devices. Troubleshoot and resolve software and hardware issues to maintain system reliability.

Project Coordination: Coordinator of the Windows 11 migration project, tracking progress of timelines, gathering of information, issues tracking, and risk mitigation to ensure a smooth transition.

Collaboration: Work closely with IT teams, partners, and other business departments to ensure project and operational objectives are met.

Issue Resolution: Provide ongoing technical support during and after the migration, addressing and resolving any issues related to the transition, including deployment failures, application problems, and performance concerns.

Documentation: Create and maintain detailed documentation for support procedures, configuration settings, and troubleshooting steps to ensure consistency and support efficiency.

Cross-Functional Coordination: Collaborate with IT teams involved in patch management, security, and regional deskside support to ensure a seamless migration experience.

OS Expertise: Extensive experience in troubleshooting and supporting Windows 10/11 operating systems.

Image Creation and Deployment: Experience creating, maintaining, and deploying OS Images in a large enterprise environment.

Endpoint Management: Proficiency with endpoint management tools such as Microsoft SCCM, MDT, Intune, or similar.

Security Practices: Strong knowledge of endpoint security best practices and implementation.

Technical Understanding: In-depth understanding of Active Directory, Group Policies, Networking, and Endpoint Security.

Scripting and Tools: Experience with PowerShell, command-line scripts, and SysInternals tools.

Desired Soft Skills:

Problem-Solving: Exceptional problem-solving skills with a keen attention to detail and the ability to resolve complex issues effectively.

Communication: Strong communication skills with the capability to work independently as well as collaboratively within a team environment.

Adaptability: Ability to adapt to changing priorities and manage multiple tasks efficiently.

We are a full-service law firm with a reputation for tackling complex and impactful cases across various jurisdictions.

As our firm continues to grow, we are looking for a dynamic and skilled IT Support Analyst who is ready to take on the challenges of a fast-paced, high-stakes environment. In this role, you’ll be integral to the success of our legal team, ensuring they have the technology and support needed to deliver outstanding results.

The ideal candidate is adaptable, proactive, and a natural problem-solver with excellent analytical skills. You should be an inspiring communicator who can connect with colleagues at all levels with calm, confidence, and efficiency. Prior experience in a professional services setting—ideally within a law firm—will set you up for success in this exciting opportunity to make a real impact.

Duties & Responsibilities:

· Provide technical assistance and support, including after-hours support (as may be necessary).

· Diagnose and troubleshoot hardware and software issues.

· Liaise with external service providers, including internet service providers, as necessary.

· Manage and administer to the firm’s IT inventory and infrastructure, including laptops, phones, printers, web conference devices, projectors, in-house servers.

· Develop, implement and manage the firm’s cybersecurity risk systems, including responding to cybersecurity incidents.

· Develop, implement and manage the firm’s intranet.

· Participate in IT projects, implementation and roll outs as required, and report on progress and status.

· Spearhead new IT initiatives.

This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

Competencies:

· Minimum 2-3 years’ experience in a law firm or similar/professional environment handling confidential data and information.

· Proficient and detailed technical knowledge of Windows 10/11, Teams, Exchange, Intune and Microsoft Office 365 suite.

· Experience with legal industry applications and document management systems – Netdocs, iManage, CoreMatter, Aderant, and Intapp. Experience with legal AI tools is advantageous.

· Configuration and diagnostics of internet and intranet servers.

· Configuration and diagnostics of laptop, mobile devices, printers – familiarity with Lenovo and Apple ecosystem is advantageous.

· Knowledge in implementing video conferencing systems.

· Experience with working in a law firm environment is an advantage but not a requirement.

Personal qualities

· Service-oriented and collaborative approach. Able to work with a wide variety of users both technical and non-technical

· Possesses an analytical mind and good problem-solving skills

· Excellent organisational skills and multitasking skills, with the ability to prioritize tasks effectively.

· Strong interpersonal skills; good communication skills and contributes to a good work environment.

· Have the ability to work and focus on tasks independently.

The selectee will serve as a Personnel Security Specialist in the Office of Security, Personnel Security and Vetting Division. Typical work assignments include:

• Performing security duties as it relates to the Personnel Security Program. Providing technical assistance to applicable stakeholders regarding personnel security (i.e., security questionnaires, accounts, and verification/validation and resolution of personnel security clearance issues).
• Assisting with organizing and prioritizing voluminous amounts of information in a systematic approach by identifying information in an effective and efficient manner. Assisting senior specialists in maintaining accurate class rosters and supporting the Personnel Security Program.
• Using judgment and tact to explain sensitive issues and reconciles conflicting viewpoints with employees and supervisors.
• Utilizing systems to manage the processing of security clearances such as receipt of security documents, recording of security interview, authorization of polygraph (if required), initiation of background investigation, adjudication of investigation findings, accessing information and managing the process of contractors gaining access to various facilities and IT access.