Total 790 Customer Service job vacancies in India - Pune - Magarpatta

Must Have:'• Good written & verbal communication skills - English• Working knowledge of ITIL best practices (at least V3)• Customer handling experience • Experience in supporting for all IT issues (via tickets, email, call, chat) which includes infra issues , hardware issues and user issues, application issues (troubleshooting and triaging)'Good to Have:'• Prior experience in voice support• Hands on experience on FreshService, especially prior experience in ticket handling and ticket management process• Experience of working independently and as part of a team to debug application issues working with configuration filesdatabases, application log files• Experienced in Change Management• ITIL certification (at least V3) would be an advantage'

Must Have:'• Good written & verbal communication skills - English• Working knowledge of ITIL best practices (at least V3)• Customer handling experience • Experience in supporting for all IT issues (via tickets, email, call, chat) which includes infra issues , hardware issues and user issues, application issues (troubleshooting and triaging)• Experience in performing GAM activities (including Onboarding and Offboarding employees)• Experienced in Problem and Incident Management'Good to Have:'• Prior experience in voice support• Hands on experience on FreshService, especially prior experience in ticket handling and ticket management process• Experience of working independently and as part of a team to debug application issues working with configuration filesdatabases, application log files• Experienced in Change Management• ITIL certification (at least V3) would be an advantage'

HMI Medical Centre is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices.

We are looking for a few Clinic admin assistants (back-office) to join us and support our clinic administrative work.

Roles & Responsibilities:

• Liaise with corporate client
• Perform administrative tasks such as enrolment, invoicing, termination and attend to enquires via phone and email
• Perform Data Entry
• Ad-hoc duties as assigned by the supervisor

Requirement:

• Computer literacy; Microsoft Office, Email
• IT savvy; able to handle clinic management system independently after training provided
• Fast learner and team player
• Good interpersonal skills, a good team player, and has good time management skills

1. Operational Management:

• Daily Operations: Oversee the day-to-day operations of the fitness centre, ensuring everything runs smoothly and efficiently.
• Facility Maintenance: Ensure the facility, including equipment and amenities, is well-maintained and in good working order.
• Health & Safety Compliance: Implement and enforce health and safety standards, including regular inspections and emergency procedures.

2. Staff Management:

• Recruitment & Training: Hire, train, and manage staff, including fitness instructors, administrative personnel, and support staff.
• Scheduling: Develop staff schedules and ensure adequate coverage during peak times and special events.
• Performance Management: Conduct performance reviews, provide feedback, and address any issues related to staff performance or behavior.

3. Customer Service:

• Member Relations: Address member inquiries, concerns, and feedback to ensure high levels of customer satisfaction.
• Membership Sales: Oversee membership sales, renewals, and retention strategies. Work on increasing membership numbers and managing promotions.
• Program Development: Develop and manage fitness programs, classes, and events that meet the needs and interests of members.

We are looking for a few Temp Clinic admin assistants (back-office) to join us and support our clinic administrative work.

Roles & Responsibilities:

• Liaise with the corporate client
• Perform administrative tasks such as enrolment, invoicing, termination and attend to enquires via phone and email
• Perform Data Entry
• Ad-hoc duties as assigned by the supervisor

Requirement:

• Computer literacy; Microsoft Office, Email
• IT savvy; able to handle clinic management system independently after training provided
• Fast learner and team player
• Good interpersonal skills, a good team player, and has good time management skills
• Able to commit minimum 3 months, office hours (9am to 6pm, Monday to Friday)
• Open to Poly grads or waiting to enroll to university
• Hourly rate - $10-$15 (depending on experience) / No CPFs

Responsibilites:

• Plan and conduct lesson content, engaging programmes and activities for students during school term and school holidays
• Supervision primary school children (primary 1 to 6) to ensure completion of daily homework
• Classroom management: Creating a positive, safe, and supportive learning environment
• Able to inculcate positive values, build character and instill discipline in students at all time
• Coaching of Chinese and English Spelling
• Supervise Primary school children (Primary 1 to 6) to ensure completion of daily homework and coaching of English and Chinese spelling.
• Provide academic guidance in all subjects
• Able to teach art and craft to primary school students
• Ensure safety and timely transfer of students from nearby schools to student care centre
• Ensure safety of children within the classroom area at all time.
• Regular liaison with parents and guardians regarding children’s progress and behaviour
• Administrative work (sales, collection of fees, and collection of forms) and upkeep of centre's premises.
• Any other ad-hoc duties as delegated by Centre Head

Overseeing the translation and Technical writing projects from start to finish.

Overseeing all tasks assigned to translators and external agencies involved in the translation process, thereby ensuring quality delivery.

Collaborating with other teams involved in the LocalizationConduct 

1. process ranging from legal, product, and marketing to IT.

Researching the global marketBuild and maintain relationships with key stakeholders across the organization to facilitate smooth localization processes.

and identifying gaps and opportunities to leverage for growth.

Manages the budget allocated to the localization process, pays external agencies such as translation agencies, and keeps track of the budget.

Keep accurate track of the localization process and report progress to company stakeholders.

Optimization of tech tools such as

1. Serving as a quality assurance personnel and ensuring the standard of the content is maintained through the translation process.
2. Develop and implement

• Responsible for Guest check-in and check-out.
• Ensuring accurate billing and payments.
• Handle and managing reservations.
• Update the hotel’s system with guest information, and ensure that bookings are accurately reflected.
• Assist with room changes and accommodate special requests.
• Handle Guest inquiries and complaints.
• Maintaining front desk organization, following standard operating procedures, and ensuring compliance with safety and health policies.
• Communication and coordination with other departments (housekeeping, maintenance, etc.) to ensure smooth operations.
• Working Hours from 10am to 10pm.
• Six days weeks

Experience: 1-3 Years

Role: IT Production Support Engineer

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

WE ARE HIRING FOR MANAGER TO OVERSEE THE BEAUTY CENTRE, ABLE TO HAVE MANAGING ABILITY, GOOD KNOWLEDGE OF BEAUTY WORK, BEAUTY PRODUCTS, AND GOOD COMMUNICATING SKILLS

GOOD TO HAVE AT LEAST 2-3 YEARS OF MANAGING EXPERIENCE AND GOOD LEADING SKILLS

TO BE ABLE TO MANAGE A GROUP OF STAFF AND OVERSEE THE OUTLET SALES

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WSO2 Switch Linux Support - Rotational Shifts

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This IST team involved of our technology support Team. Involves in implement, maintain and support applications software that is delivered on time and within budget. for CIO Platform Services Team in the Global Delivery Organization

What you will be doing

• Involving in Production Support
• Handles inquiries and resolves issues.
• Assists in daily coordination of various assigned projects.
• Handles Environmental Impact Analysis, Install Plans and Operational Readiness procedures

What you bring:

• Should have experience in 3 - 6 years of hands-on-experience in Linux, Python, scripting, Production support knowledge, Database knowledge
• Hands of experience in (Azure, Dynatrace, Splunk, NetXMS, WSO2)
• Hands on experience in Google API, Apigee,Zapier,TIBCO Api Manager ,IBM App Connect ,FIS Code Connect
• Flexible to work in rotational shifts and on call support

What we offer you

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Excellent team player, critical thinker and a hands-on contributor.• Should be self-driven, passionate about technology and have the ability to learn new technologies quickly.• Handle escalations and perform (L2/L3) troubleshooting of Infrastructure specific incidents from Service Desk & Incident Management.• Escalate tickets to the next level as & when required to the respective Backend teams, SMEs and vendors and follow up to its closure with a complete resolution.• Ensure all assigned tickets are resolved within SA agreed SLA.• Flexibility to work as per expected shift (rotating) and working model (WFO / Hybrid)

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Cloud Support (Azure, AWS) with Windows-24/7 Rotational Shifts

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

This team manage SaaS payment environment. Perform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem analysis and resolution, change deployment and certification, application performance, application operations management and development support.

What you will be doing:

• Giving support to our global clients whose infrastructure is hosted on public cloud. Perform Day to day activities like User management, Troubleshooting performance issues, Monthly patching of servers.
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Systematic problem-solving approach with excellent communication skills and a sense of ownership and drive
• Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures.
• Participate in root cause analysis of production incidents. Participate in non-standard working-time models to include Monday – Friday 24 hours/day, Weekends 24 hours/day

What you bring:

• 5 to 7 Years of experience in designing, developing, and implementing cloud solutions on AWS platforms Cloud technologies (AWS and Azure)
• Good Experience in Windows Servers administrator
• Knowledge and experience with SQL Server Database technologies, Windows security, load balanced applications prefer NetScaler, SNOW for ITSM, Jenkins and Ansible– Automation tool to deploy releases, patches etc.
• Experience in Automation Skills like PowerShell or Python.
• Willing to work in 24/7 Rotational Shifts

Added bonus if you have:

• Resolve – Automation and Process Orchestration tool for auto-failover setup etc.
• REDIS, ActiveMQ, Docker Swarm or Kubernetes experience
• Thousand Eyes – URLs monitoring and synthetic transaction monitoring.
• Dynatrace & Splunk – Application monitoring and Dashboard reporting on performance.
• ITSM Tools like ServiceNOW

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Windows App Support with .Net / Java Support – Rotational Shits (24/7)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This team uses the Infinity Connect (IC) Framework to implement Service Layer Integration. It is a lightweight integration platform for message routing and transformation using XSLT and JOLT, including short-running service Orchestration between Systems.Infinity Connect allows you to develop services using SOAP/XML and REST/JSON using Enterprise Service Bus (ESB) Flow and Camel in multiple formats. The Enterprise Service Mediation Framework provides a set of Adapters, Integration Objects, Interfaces and Utility classes to support service mediation to both FIS and third party service fulfillment endpoints..

What you will be doing

• Provides technical support activities for a software production processing environment.
• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.

What you bring:

• 6-12 years of hands-on-experience in Windows, SQL, Java technologies
• Handson experience working on .Net based application in Windows Environment.
• Java, .Net Framework knowledge.
• Handson experience in writing SQL Queries.
• Handson experience in IIS Web Server Setup and App Pool Configuration.
• Exposure to Security Vulnerabilities

Added bonus if you have

• Knowledge of FIS’ products and services
• Knowledge of financial services industry
• Knowledge of basic financial analysis principles and ratios

What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A broad range of professional education and personal development opportunities
• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Main tasks

• Coordinate, assign, and review the work of postal clerks, letter carriers, couriers.
• Develop schedules and implement work procedures.
• Solve work-related problems.
• Coordinate activities with other departments or divisions.
• Write and submit reports.
• Train staff on job duties, safety standards, and company policies.
• Order supplies and equipment.
• Maintain, repair, and ensure the proper functioning of computer systems and equipment.
• Perform the same duties as supervised staff as required

Requirement:

• They possess excellent communication and interpersonal skills, public relations skills, marketing and advertising skills, negotiation skills, leadership skills.
• Must be friendly, independent, aggressive, and has the ability to work as part of a team.
• Ability to work on Sundays and Public Holidays.