Total 790 Customer Service job vacancies in India - Pune - Magarpatta

Must Have:'• Good written & verbal communication skills - English• Working knowledge of ITIL best practices (at least V3)• Customer handling experience • Experience in supporting for all IT issues (via tickets, email, call, chat) which includes infra issues , hardware issues and user issues, application issues (troubleshooting and triaging)• Experience in performing GAM activities (including Onboarding and Offboarding employees)• Experienced in Problem and Incident Management'Good to Have:'• Prior experience in voice support• Hands on experience on FreshService, especially prior experience in ticket handling and ticket management process• Experience of working independently and as part of a team to debug application issues working with configuration filesdatabases, application log files• Experienced in Change Management• ITIL certification (at least V3) would be an advantage'

We are seeking an experienced RPA Specialist with over 5 years of expertise in RPA Blue Prism development and support. The ideal candidate will have strong analytical skills and a proven track record of delivering RPA solutions. Familiarity with Power BI and VBA Macros will be considered an added advantage.Key Responsibilities:Design, develop, and support RPA solutions using Blue Prism.Participate in User Acceptance Testing (UAT) and Hypercare phases of automation deployment.Provide 1st and 2nd level support for existing RPA automations, ensuring high availability and performance.Maintain technical documentation (SDD/SHB) and update existing documentation as needed.Coordinate with business stakeholders to address any issues or exceptions related to RPA processes.Collaborate with cross-functional teams to troubleshoot and resolve incidents related to RPA, documenting solutions for future reference.

Location: Pune/ India

Global Customer Service Center, International Markets.

ABOUT THIS JOB

Jr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience

RESPONSIBILITIES

● The person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks.

● She will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.

● Delivering database and reports as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan

● Responsible for Triaging of customer queries/ request (data, reports, resolution) across markets and customer category groups and tracking actions for improvement as needed

● Working closely with NielsenIQ teams for customer set up/ maintenance on coding and database tasks

● Execute process automation using tools like R/ Python/ Excel Macros and exploring the possibility of implementing AI/ML.

● Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design.

● Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline

. ● Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.

Duties of Service Crew

• Provide excellent customer service experience.
• Maintain the stock service areas with supplies such as condiments and tableware’s
• Assist in making hot and cold beverages
• Assist in serving food and beverage to guest
• Assist in Packing food orders in Kitchen for both dine in, online & takeaway orders
• Assist in Taking Order
• Assist in Seating guest
• Assist in keeping the restaurant clean at all times
• Assist in clearing tables , sweeping , mopping etc
• Provide menu recommendations appropriately
• Attend to customers’ needs promptly and professionally
• Adhere to personal & food safety procedures
• Maintain cleanliness and the hygiene of the restaurant
• Perform any other duties assigned by Manager

Roles of Receptionist

- To ensure that the amenities in the room are sufficiently supplied for the convenience and comfort

- Offers all possible assistance to guests, performs Service Recovery when necessary

- Familiar with and carries out the policies and procedures established by Hotel YAN and Government's Safety Management Measures

- Answer all incoming calls promptly and pleasantly and ensure that the appropriate connection is made

- Perform all tasks assigned according to established standards and procedures: take messages upon request, handle guests check-in /check-out and calls, maintain equipment and facilities; report any maintenance problems to engineers on duty

- Perform other duties as assigned by the Supervisor or the Management

Requirements

- Singaporean/PR preferred

- Able to work on rotating shifts, including weekends and public holidays

- Ability to write and communicate in fluent English

- Ability to use organisation's current computer system

- Pleasant disposition with good interpersonal skills

- Able to work in a fast-paced environment

Duties of Service Crew

• Provide excellent customer service experience.
• Maintain the stock service areas with supplies such as condiments and tableware’s
• Assist in making hot and cold beverages
• Assist in serving food and beverage to guest
• Assist in Packing food orders in Kitchen for both dine in, online & takeaway orders
• Assist in Taking Order
• Assist in Seating guest
• Assist in keeping the restaurant clean at all times
• Assist in clearing tables , sweeping , mopping etc
• Provide menu recommendations appropriately
• Attend to customers’ needs promptly and professionally
• Adhere to personal & food safety procedures
• Maintain cleanliness and the hygiene of the restaurant
• Perform any other duties assigned by Manager

Our medical centre is building a pipeline of locum nurses so we can deploy additional manpower to support the growing services. Full-time opportunities may also be open, subject to availability.

Current available roles:

• GP and Health Screening Clinic (November to January)
• Radiology
• SOC
• Night Clinic (6pm to 12mn)

Requirements:

• Registered with the Singapore Nursing Board.
• Preferably with 1-3 years of experience.
• Has relevant working experience in respective disciplines.
• Mature and possess a strong sense of commitment and dedication.
• Able to work in a team or independently with minimum supervision.
• Able to present a professional image and deliver top-quality customer service at all times.
• Hourly-rated

We are now looking for an Operating Theatre Scrub Nurse, preferably with scrub experience in eye cases to support the functions at our Day-Surgery Centre

The successful candidate will be performing the following duties, but not limited to:

• Perform perioperative assessment of the patient for surgery.
• Competent in performing surgical scrub or circulating for surgeries. (General surgery, Orthopaedic, ENT, Urology)
• Execute proper use, care, and handling of surgical equipment to ensure the safety of operating staff and patients.
• Knowledge of infection control, aseptic and sterile techniques, and surgery assistance.
• Ensured operating rooms are adequately prepared prior to the commencement of scheduled cases.

Qualification / Work Experience Requirements:

• Candidate must possess at least a Diploma in Nursing and registered with the Singapore Nursing Board, with at least 3-4 years of relevant experience preferably in multi discipline set up.
• Candidates with experience in eye cases will be highly prioritised.
• Candidate with Operating Theatre and Scrub Trained experience will be an advantage.
• Previous experience in a multi-discipline Day surgery setting is an advantage.

Personality requirements:

• High motivation, ability to work in a team and fast-paced environment
• Good communication skills
• Organized
• Adaptable and willing to learn new skills
• Problem-solving and critical thinking

Basic Salary / Working Hours

• Salary range: $3500 and above, depending on working experience relevant to the job scope
• Work week: 5.5-day work (Sunday and PH off)
• Eligible for sign-on bonus

Working Location:

StarMed Specialist Centre, right above Farrer Park MRT station.

Our medical centre is building a pipeline of locum nurses so we can deploy additional manpower to support the growing services. Full-time opportunities may also be open, subject to availability.

Current available roles:

• GP and Health Screening Clinic (November to January)
• Radiology
• SOC
• Night Clinic (6pm to 12mn)

Requirements:

• Registered with the Singapore Nursing Board.
• Preferably with 1-3 years of experience.
• Has relevant working experience in respective disciplines.
• Mature and possess a strong sense of commitment and dedication.
• Able to work in a team or independently with minimum supervision.
• Able to present a professional image and deliver top-quality customer service at all times.
• Hourly-rated

Job Description: Operations Manager at Movement & Sports Medicine Centre (MSMC)

At Movement & Sports Medicine Centre (MSMC), we are at the forefront of revolutionizing fitness and wellness in Singapore, offering exclusive, research-driven programs tailored to individual needs. We are looking for a proactive and dynamic Operations Manager to ensure the smooth daily running of our studio and help us maintain our high standards of service.

Key Responsibilities:

- Ensure all venues and equipment are well-maintained, safe, and ready for use.

- Regularly inspect and arrange repairs or replacements to maintain high service standards.

- Manage class and client bookings to prevent scheduling conflicts.

- Ensure smooth communication with clients about their appointments and schedule changes.

- Interact with clients to understand their fitness goals and help plan customized exercise schedules.

- Provide a personalized, client-focused experience that reflects MSMC’s commitment to innovation and wellness.

- Assist the Director in coaching sessions, providing additional support to clients during lessons.

- Learn and apply MSMC’s unique fitness routines and methodologies.

Qualifications & Skills:

- Proven experience in operations or facility management, preferably in a fitness or wellness setting.

- Strong interpersonal skills and the ability to manage client relationships.

- Good organizational skills and attention to detail in managing schedules and resources.

- Interest or background in fitness, health, or wellness will be an advantage.

ASSISTANT MANAGER (CLUBHOUSE OPERATIONS)

Work location: Tessensohn Clubhouse (nearest MRT Farrer Park)

As an Assistant Manager (Clubhouse Operations), you will report to our Director (Clubhouse).

Responsibilities:

• Assist Director (Clubhouse) in the maintaining the operations of the entire Clubhouse in the following areas :

1. Jackpot Room
2. Front Office Reception
3. Tenants Management
4. Ad-hoc Development and upgrading works
5. Swimming pool (outsourced)
6. Security (outsourced)
7. Cleaning (outsourced)
8. Horticulture (outsourced)

• Supervise various groups of staff to ensure daily smooth operations of the Clubhouse and facilities.
• Supervise and monitor works of term contractors.
• Inspect and check the Clubhouse premises.
• Plan and ensure works are carried out as per the maintenance schedule.
• Assist Director (Clubhouse) in preparing monthly reports and annual budget.
• Assist in preparing tender specifications for upgrading projects and co-ordinating with the suppliers and contractors.
• Assist in the recruitment and training of new staff.
• Undertake any other tasks as assigned from time to time.

Requirements:

• Minimum Diploma in Business/Marketing/Facilities Maintenance/Building or with at least 3 years of relevant working experience.
• Minimum 3 years’ experience in managing people a group of staff.
• Able to work independently, resourceful, and self-motivated.
• Excellent leadership, organizational and multi-tasking skills
• A team player with a customer-oriented approach.
• Enjoy working in outdoor environment.
• Able to work during weekends and public holidays.
• Valid Class 3 driving licence will be an advantage.
• Proficient in MS Office.

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

PROGRAMMES EXECUTIVE

As our Programmes Executive, you will report to the Manager, Recreation Programmes & Engagement and Assistant Manager, Programmes. This position involves planning, administering, organising and executing of recreation programs for our members.

Responsibilities:

• To assist in the planning, coordination, organising and execution of all social events, activities and programmes for our Club member.
• To support in the promotion and engagement of a wide diverse range of social programmes to interests the members to sign up for the programme related events and outreach efforts.
• To support in the marketing and promotion strategies to help raise the awareness and participation rate of the programmes.
• Assist in the contributing more new social programmes and event ideas that attracts all demographic.
• To adhere to the Club rules and regulations when organising social programmes and events.
• Work closely with the team and events/programmes partners, instructors and sponsors.
• To assist in all the administrative work of organising social programmes.
• To assist the Club’s members on the inquiries of all social programmes.
• Perform any other duties as assigned by the Manager and Assistant Manager, Programmes.

Requirements:

• Min. Diploma with at least 1 year of relevant working experience in an event organizing or co-ordination
• Able to concurrently plan & organise multiple events / activities to meet deadlines
• Willing to work extended hours including weekends and public holidays when necessary
• Good planning, organising and customer service skills
• A team player
• Able to start work within short notice (an advantage)

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Job Description:

Provide excellent customer service by greeting guests, taking orders, serving food, and ensuring a pleasant dining experience. Maintain a clean and organized dining area, process payments, and collaborate with team members.

Key Responsibilities:

• Greet and seat guests, take and deliver orders.
• Maintain table setup and cleanliness.
• Process payments and handle customer inquiries.
• Work with the team to ensure smooth service.
• Adhere to health and safety standards.

Requirements:

• Experience: Customer service or food service experience preferred.
• Skills: Strong communication, attention to detail, and ability to work in a fast-paced environment.
• Education: Secondary school education preferred.
• Qualities: Positive attitude, teamwork, and schedule flexibility.

Job Scopes:

1. Greet visitors and direct them to the correct person or department

2. Register all guests clearly and promptly. Guest must sign-in the register receipt upon check-in.

3. Answer enquiries in person or by phone

4. Provide or send out Singapore tourist attraction information.

5. Manage a booking system.

6. Assist to inform company of any shortage in office supplies.

7. Assist in other related clerical duties such as filing and arranging hotel rooms for booking.

8. Fully Understand Singapore Tourism Board Requirement

9. All daily collection must be handed over after every shift promptly.

10. No cheating or stealing of cash collection/ Company property. If found, employment will be terminated immediately and you will hand over to the authorities.

Requirement:

1. Minimum educational level is NiTec or equivalence

2. Minimum 1 to 2 years related workng industry experiences

3. Must has a pleasant personality, and williness to serve customers

4. Must prepare and willing to do rotational shift

Support Specialist, Pune

R24_0009859|IN

As a Support Specialist, you will be responsible for high quality and in-depth product and technical support to internal and external users of production systems. You will have an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment. You will also have the opportunity to participate in our newest product deployments to clients.  
The Support Specialist role requires you to be ready for anything and to be agile and flexible in your approach to solving problems.  Being a strong team player who can take the initiative to work independently, know when to ask for help and also be willing to offer help when a team member needs assistance.  

 Responsibilities:

• Maintain a working knowledge of NielsenIQ Client Portal Systems, supported products and technologies  
• Fulfill service requests and respond to technical incidents by executing actions based on standard operating procedures   
• Prioritize, research, troubleshoot and resolve or escalate technical issues with desired Service Level Agreement (SLA).  As needed, identify workarounds and communicate fully and clearly to requestors.  
• Provide high-quality service to continually drive towards “first call, first touch” resolution  
• Provide meaningful analysis of issues back to users and provide timely update for any on-going problems within SLA timeframes 
• Work cross-functionally with the requestor, other support teams, operations, technical delivery teams to resolve issues through root cause analysis and problem management  
• Perform routine smoke testing and participate as requested in system release testing 
• Provide consistent and clear updates on tickets in tracking tools (Service Now & JIRA)  
• Maintain Customer Identity support documentation - Standard Reporting, Knowledge Base, FAQs, Job Aides  
• Ensure compliance to standard NielsenIQ Practices / Tools (Incident and Problem Management, Change Advisory Board, ServiceNow, JIRA)   
• Collaborate with cybersecurity teams to ensure compliance with industry standards and regulations 
• Provide application integration support to Internal NIQ Development Teams