Total 3 Customer Service job vacancies in Hertfordshire, WD6 1EH

Are you a technically minded problem solver with a desire to support and develop on IT systems and Applications?

If the answer is yes, Altro may have the opportunity you are looking for…

Altro are currently recruiting for a Service Desk Analyst to join our in-house Computer Services Team, based here in Letchworth Garden City. Operating as one part of Computer Services, the Service Desk is responsible for 1st and 2nd line support for all Altro and Autoglym sites based in the UK and European locations. The primary purpose of the team is to provide client support across multiple platforms and technologies. The team of four is part of a wider IT team of thirty based globally.

So, as a Service Desk Analyst, what will you be doing?


Working in a Service Desk team to;
Answer support calls via the main Service Desk line
Support the ITSM application to create/log/respond to tickets, reply to emails / escalate if necessary
Provide support to clients using PC remote support tools or in person
Support and maintain company IT hardware i.e. Printers, Laptops etc.
Work closely with colleagues and escalate calls as appropriate
Provide feedback to IT Team on methods to improve client satisfaction
Co-ordination of technology for New Starters and Leavers
Creation of work accounts i.e. AD Accounts and Apple/Google ID’s
Setting up of PC’s/Laptops and Mobiles for customers
Maintaining and cataloguing IT assets and ensuring IT inventory is up to date
To act with courtesy, discretion and confidentiality


So, who are Altro?

The Altro Group has 2 trading divisions. Altro, a leading British manufacturer and supplier of premium flooring and wall cladding systems for construction and transport and Autoglym, a leading British manufacturer and supplier of premium vehicle valeting products. We have been going strong since 1919, family owned and run, we share family values; we care about you, each other and are passionate about what we do.

As well as an exciting opportunity and a competitive salary, what do we have to offer?


Holiday entitlement starts at 25 days; if you need a little extra... you can buy some more
A defined contribution pension scheme available for all staff
Hopefully never needed, but from day one you will be covered by our life assurance scheme
Occupational Sick Pay and an onsite Occupational Health Service
Confidential 24-hour life management and personal support service for you and your family
Enhanced family friendly benefits, including Maternity, Paternity and Shared Parental Leave.
Free eye tests are available for all employees
A paid day off each year to take part in our volunteering scheme
Don’t worry about getting parked...we have free car parking at all our sites
We offer long service awards to all our employees
Learning and Development - training and development support, no matter where you are in your career
A variety of social events across the group, including the company Christmas party.
It might be a long way off, but we know it’s not always easy to stop working so we provide advice and support to ease the transition to retirement.


What are we looking for?


IT experience necessary and qualifications would be an advantage
Proficient in Microsoft Windows operating systems and Office 365 applications
Previous experience of communicating with internal/external customers via telephone, collaboration software and email.
Experience of working within a customer focused environment
Previous administration experience would be an advantage
Experience of providing 1st/2nd line support


Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don’t want you to just work here. We want you to belong here.”

If you have the relevant experience and would describe yourself as someone who is self-motivated, team player, then we would love to hear from you! Click ‘Apply’ today.

Job Overview:
As an Apprentice Resource Planner at Absolute Interpreting & Translations (AIT), you will play a pivotal role in managing and guiding a large number of applicants through the recruitment process. AIT is a major UK-based language service provider with contracts encompassing prominent clients such as the NHS, Local Authorities, and international organisations like Tiffany and Co and CNN. This dynamic role requires flexibility in recruitment procedures, adaptability to the company's needs, and confidence in presenting the company to diverse audiences.

Key Responsibilities:
1. Applicant Management:
• Update applications by chasing references and pending application documents.
• Screen CVs and perform ID checks.
• Call candidates to verify experience and language proficiency.
• Source a minimum of 18 to 20 new applicants daily.

2. Sourcing and Recruitment:
At the heart of this role, is sourcing new applicants.
• Source applicants through various channels, including job sites, social media, and direct/indirect publicity.
• Post job advertisements on social media and relevant job sites.
• Communicate with the booking department to continually source applicants according to business needs.
• Source at least 15 to 20 new applicants daily using existing database of new applicants or via direct approach using social media.

3. Brand Promotion:
• Attend recruitment events or job fairs to increase brand awareness.
• Create recruitment related social media posts, videos, marketing content, and FAQs.

4. Resource Planning:
• Analyse previous data to proactively plan resources strategically.
• Ensure sufficient resources in each area based on historical data.

5. Candidate Engagement:
• Make calls to applicants who have applied for jobs, turning them into active contractors.
• Engage in social media activities, including direct messaging and headhunting, to poach potential candidates/linguists.
Skills:
Candidates must:
• Be creative and able to take initiative.
• Have a passion and desire for recruitment.
• Be familiar with major social media channels.
• Understand or be willing to research working regulations in the UK.
• Have confidence with MS Office (Outlook, Word, Excel).
• Be confident in sourcing and approaching potential candidates.
• Be willing to learn and make good use of the training provided.
• Have excellent phone and email etiquette.
• Be organised, with very effective time management.
• Possess effective project management skills.
• Have the ability to work in a fast-paced environment and effectively prioritise tasks to ensure work is done to deadlines.
• All forms of experience and demonstrable skills will be taken into account.

Experience:
• Experience in Recruitment is desirable but bespoke training will be provided to the successful candidate.

Salary: Will be based on the national apprentice wage

Work Environment: We are a fast-paced and tight-knit. This requires applicants to be effective both independently and as part of a small team. Application Process: Please email your CV and cover letter to: nhs@absolute-interpreting.co.uk

The Deputy Designated Safeguarding Lead (DDSL) should be a committed and proactive member of support staff who will support our Designated Safeguarding Lead (DSL) in promoting and safeguarding the welfare of our students. The DDSL will play a crucial role in creating a safe and supportive environment where students can thrive academically and personally, both in school and online.