Total 633 Customer Service job vacancies in Greater London, London, WC2H 9JN

We are looking for an inspirational, qualified trainer/practitioner with experience and knowledge of health and social care provision and management theory to develop and deliver training to our bright and enthusiastic staff teams. This is a central role within our staff development team and you will be based at our vibrant Stockport Head Office.

Working closely with the Head of Engagement & Learning, the Training Manager and other key personnel, you will develop and participate in employee learning and development programmes relating to all aspects of service provision. Developing and delivering staff education and skills enhancement and development opportunities in accordance with Care Quality Commission, Skills for Health, Skills for Care, national occupational standards and NICE guidelines.

As part of a fast paced team, and as a self-directed practitioner, you will inspire and develop a workforce focused initiative to enhance the skills and knowledge of the national health and social care workforce.

Come and join an inspirational team of practitioners dedicated to enhancing the knowledge and skills of our workforce and the lives of our service users.

Vacancy Reference Number: 72920
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme, and we cannot accept applicants with Skilled Worker visas.

Administration & Customer Support for our International Student Recruitment Team
QA Higher Education, fulltime 12 month fixed term contract
London or Birmingham based, Hybrid Working (mainly at home)

Do you have a background in education administration or recruitment administration or perhaps you have dealt with student admissions or enrolments? Are you used to a fast-paced role where attention to detail, ability to multi-task and have good IT skills are a must? If so, we have the perfect opportunity for you!
About our role: (FULL TRAINING PROVIDED) As Administrator within our International Student Recruitment team, you will be responsible for the full admin journey of the international student application process from initial enquiry through to enrolment onto our undergrad or postgrad courses here in the UK.
Here's some of what's involved: (click through to see the full JD)
Provide first class customer service to our partners, agents and students.
Create sense of engagement with students and their admissions process
Advising on payment methods (by card, BACS, on campus or loan letters) chasing and taking outstanding payments; responding to student's concerns and understanding competition from other institutions
Ensuring regular contact to maintain students' commitment
Maintaining unconditional pipeline up to date, i.e. cancelling and deferring applications, understanding reasons behind it. Reporting to a wider recruitment team

Bring your experience:
Previous experience working within a university or in higher education very desirable.
Customer-focussed driven with customer service experience
Planning and organising activities of self and/or others.
Self-Starter, quick to take the initiative and spot new opportunities
Excellent communication skills, both verbal and written
Strong customer focus, committed to ensuring delivery of excellent service standards
Ability to work to given deadlines
A little more about QA Higher Education: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Equal Opportunities at QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.

#highereducation
#administrator
#london
#studentapplications
#studentrecruitment
#birmingham
IND01
#IND01

Senior Service Delivery Specialist (Apprenticeships)
Home Based/Hybrid (some customer facing travel required) 

About QA:
QA believes the future belongs to organisations that are able to learn, master and apply new skills at speed and scale, combining the power of human and machine intelligence.
QA delivers tech learning solutions for cutting-edge skills development, flexible training options, and expert-led courses to drive innovation. We do this across 4 modalities, Apprenticeships, Instructor-led training, self-paced training and hands-on labs.

Job Purpose:
Engaging with senior stakeholders within the customer organisation, acting as a trusted advisor and maintaining strong relationships.

A Day In the Life:

• Liaise internally with colleagues to ensure all quality standards are achieved
• Collaborate with internal colleagues to meet milestones and uphold quality standards.
• Support with contractual risk areas, overseeing and monitoring customer contract commitments and KPIs, as relevant.
• Drive process improvements to enhance efficiency and service delivery.
• Create and maintain project plans and track progress to ensure successful delivery of projects
• Maintain strong relationships with members of the client team
• Interrogate relevant systems to produce insightful reports for clients to support the management of their programmes and events
• Raise issues that risk project delivery and/or agreed costs and timescales
• Escalate risks to ensure appropriate action is taken to mitigate them
• Deliver high levels of customer service to assist the wider sales team in developing strategic client  
• Your role will also involve identifying and mitigating risks, initiating process improvements, and maintaining strong relationships across QA to support overall objectives. 

And what can we offer you?

• Competitive salary with a whole host of excellent benefits!
• 3 full training days from a wide range of courses
• Continuous performance development
• 2 days off for charity work
• Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners)
• Work with some of the biggest brands there are!

Equal Opportunities:
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.

At QA, we're 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. As a market leader in digital education, it's our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work.

#LI-TH1 #LI-Remote

We are looking for an experienced band 2 receptionist to be part of the admin team at Ealing Probation Office. Skills required to be able to use Outlookand and Microsoft Office (Excel and Word). Role is office based covering front of the house.

HMPPS vetting

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Service Care Solutions are currently working with a charity to fill a long term contract for a Substance Misuse Recovery Worker. This role will be closely managing a caseload of Opiate, Alcohol and Non-Opiate cohort.

Key role and responsibilities for Recovery Worker

• Completing Comprehensive Assessments
• Managing a high caseload of complex cases
• Completing Care Plans & Risk Assessments
• Working closely with Substance Misuse clients
• Deliver harm reduction advice for needle & syringe, recovery interventions, blood borne virus intervention and overdose prevention
• Enable service users to access education, employment services, health services, and wellbeing & recovery support activities

Minimum requirements for Recovery Worker

• Knowledge of completing Comprehensive Assessments
• Experience managing a high caseload of complex clients
• Able to manage a mixed caseload of Opiate, Alcohol and Non-opiate cohort
• Excellent safeguarding knowledge
• Comfortable working in a busy environment
• Able to identify risks and take appropriate action

Our client has over 30 years' experience in delivering exceptional care and support to adults and young people across the UK. They focus on providing support for the 'journey' of those suffering from Alcohol & Drug addiction from start to finish offering a variety of services.

What we offer for a Recovery Worker

• Competitive Rate of £20-22 PH depending on experience
• Fantastic £250 referral bonus
• £150 sign up bonus

If you want to hear more about this Substance Misuse Recovery Worker role please send us your CV by clicking 'apply now'!

A Vacancy at Moorfields Eye Hospital NHS Foundation Trust.


An exciting opportunity has arisen for an enthusiastic and self-motivated band 6 pharmacy technician to join our Pharmacy Digital Medicine Team at Moorfields Eye Hospital NHS Foundation Trust. You will be required to work across all Moorfields sites.

The successful candidate must have excellent interpersonal and communication skills and previous experience working within change management and Pharmacy digital team. Previous ophthalmic pharmacy experience is not required; however, a solid background in providing a pharmacy service within a hospital setting is essential.

The post holder will carry out the role of Senior Pharmacy Technician for Electronic Prescribing Support will be responsible for the following:

· Responsible for the day-to-day management of electronic prescribing and pharmacy digital medicine.

· Supporting the lead and specialist pharmacists as well as the Lead Pharmacy Technician- Pharmacy EPR systems manager to support electronic prescribing across all Moorfields sites and to ensure that the service delivery at Moorfields network sites is carried out in accordance with trust and department policy and procedure.

· To act as the Pharmacy Digital Medicine Team first point of contact for the Trust Electronic Prescribing and Medicine Administration (EPMA) systems.

· To assist in the development, build, piloting and ongoing management of the EPMA systems.

· To maintain the drug / product files, required system administration and tasks necessary for the ongoing use of the EPMA systems

· To provide training, information, and advice to pharmacy, medical, nursing, optometry staff, and other allied health care professionals on electronic prescribing.

· Act as line manager to Assistant Technical Officers (ATOs) and apprentices.

· The post holder will be required to work with and provide operational cover for other Senior Pharmacy technicians to ensure a safe and effective clinical Pharmacy service is maintained.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Pharmacy – Digital Medicine and Electronic Prescribing

1. Participate in the design, build and implementation of the Trust EPMA systems,

applying the knowledge, skills and training of a Registered Pharmacy Technician.

2. Be an expert super-user for the EPMA systems.

3. Support the build and configure parts of the EPMA systems.

4. Support the maintenance of the EPMA systems.

5. To be responsible for updating and maintenance of drug / product files, system

administration requirements and system housekeeping tasks & reports within the EPMA

systems.

6. To be responsible for the First Databank / NHS Trud data monthly download within EPMA systems

7. Maintain an auditable system of documentation of changes and enhancements to the

EPMA systems.



Supervisory and training responsibilities:

1. Provide day to day supervision, support, and training to rotational pharmacists, pharmacy technicians and pharmacy Assistant Technical Officers (ATOs).

2. To be proactively involved in the development of highly specialist education, training materials and user guides and training to clinical staff, and other staff involved in using the ePMA system.

3. Support the Lead Pharmacy Technician in facilitating clinical assessments for Pharmacy staff working within the Pharmacy Digital Medicine Team.

4. Support the Lead Pharmacist and Lead Pharmacy Technician for Pharmacy EPR Systems Manager in the development of roles for the Pharmacy Digital Medicine Team.

5. To be responsible for own continuing professional development in line with professional requirements in order to continue to update clinical knowledge and skills.

Please see full Job Description


This advert closes on Thursday 12 Dec 2024

Your new company
Our client is a prominent legal and business services provider with an excellent reputation for being a leading national law firm with international reach. The firm has grown significantly and now operates over 30 offices worldwide. The firm offers a range of services across eight key sectors, including legal services, legal operations, and business services, which they integrate to deliver bespoke solutions for their clients. The firm is known for its innovative approach, combining traditional legal services with modern business solutions to enhance efficiency and transparency.

Your new role
The firm is looking for a skilled and driven Solicitor with a background in inquests, regulatory, disciplinary, criminal, and advisory work within the healthcare sector. The role involves representing practitioners and entities such as MPS members, insurers/insureds, and the NHS. The successful candidate will handle a varied caseload, delivering top-notch legal advice and representation to our clients.
The role involves managing a varied caseload of inquests, regulatory, disciplinary, criminal, and advisory matters from inception to resolution. The successful candidate will provide expert legal advice, including drafting and reviewing documents and conducting their own advocacy. They will conduct thorough legal research and analysis to support case strategy and decision-making, draft and review legal documents such as representations and submissions, and liaise with clients, medical professionals, and experts to gather information and evidence. Additionally, they will attend hearings as required, maintain accurate and up-to-date case files and documentation, and work collaboratively with colleagues across the Healthcare Team to ensure high-quality service delivery.

What you'll need to succeed

• Qualified solicitor with a minimum of 2 years' PQE.
• Strong knowledge and experience of handling inquests, regulatory, disciplinary, criminal and advisory matters.
• Excellent drafting, negotiation, and advocacy skills.
• Ability to manage a high-volume caseload effectively and efficiently.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in using legal research tools and software.
• High level of professionalism and integrity.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The band 6 senior staff nurse role comes with added responsibility of supporting ant teaching junior staff. Also you will be expected to support the senior team to ensure the safe and effective running of the critical care unit. Please refer to full job description available for further information.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. We are committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation or is disadvantaged by requirements that cannot be justified. We offer our permanent staff an interest free season ticket loan for travel, a subsidised social club including gym, free independent and confidential support for all staff, large retail discounts, cycle to work scheme and on-site accommodation to name a few for more information on our staff benefits please see attached poster.We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes. Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

An exciting opportunity has arisen for a proactive, dynamic individual to join our Outpatient Reception Team at the Royal National Throat Nose and Ear and Eastman Dental Division. We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly multi-disciplinary team environment to support us in the delivery of a high-quality outpatient service.



If you have some of the essential criteria and a can-do attitude, we would like to hear from you.



This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.



The post would involve working on the reception, checking-in patients and booking their follow-ups as well as providing support to the overall smooth running of day-to-day outpatient clinics. This is a fast-paced role with scope to develop your patient engagement and time management skills.There will also be shift-work involved in this role, and the successful candidate will work rotationally on the early shift (8:00-16:30), middle shift (8:45-17:15) or late shift (11:00-19:30 – Tuesday-Thursday only).

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street





We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.


Come and be a part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

We are committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation or is disadvantaged by requirements that cannot be justified.

We offer our permanent staff an interest free season ticket loan for travel, a subsidised social club including gym, free independent and confidential support for all staff, large retail discounts, cycle to work scheme and on-site accommodation to name a few… for more information on our staff benefits please see attached poster.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.



Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.




This advert closes on Thursday 5 Dec 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for a fixed term (12 months) Maternity cover Team leader post in our well-established Critical Care Scientist/Technology team at Imperial Collage healthcare NHS Trust. The team is aiming to expand comparative technology services at all three critical care sites across the Trust.

The position requires an enthusiastic, motivated, team player with good leadership and communication skills, who enjoys working in a busy, acute environment. You will have a great opportunity to develop your skills, knowledge, and experience in critical care, and enhance the role as an integral part of the critical care MDT.

The successful applicant will work as deputy to the Lead clinical Technologist /Scientist and provide support for day to day running of the scientist/technology team across various ICU departments. Post holder will also expect to fulfil the training officer role for STP students and leading competency-based training for junior staff.

A high technical ability and relevant work experience in critical care environment is essential. Formal STP qualification, Leadership role and registered as a clinical scientist with HCPC are desirable.
• The Critical Care Technology service at Imperial College Healthcare NHS trust has responsibility for providing technical support to the Intensive Care Units (ICU), for developing services in medical technology and working with Clinical Technical Services [CTS] to maintain safe medical device management. This new post has been created to assist with the growing demand for specialist critical care technology to support the introduction and delivery of new treatment modalities including Extra Corporeal Membrane Oxygenation (ECMO) and Nitric Oxide therapy in heart failure (iNO) and the expansion of critical care provision.
• As well as assisting in the delivery of the technology service, the post-holder will play a key role in supporting the lead Clinical Scientist in the day to day running of the department including supervision of students and junior staff.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Friday 13 Dec 2024

Job Title: Customer Service Navigator
Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Ashton Under Lyne, OL6
Start Date: ASAP

Are you passionate about supporting residents and improving financial resilience? This is an excellent opportunity to join the Cultural and Customer Services team within the Place Directorate as a Customer Service Officer - Navigator. You'll play a pivotal role in providing one-on-one support to residents, helping them access essential services and financial resources.

Key Duties and Responsibilities:

• Deliver courteous and effective service to residents via face-to-face interactions, telephony, or digital communication platforms.
• Provide guidance on housing benefits, council tax, and other financial aid applications.
• Support residents facing financial challenges, offering comprehensive advice on available resources.
• Assess and process applications for schemes such as the Household Support Fund and Tameside Resettlement Scheme.
• Conduct "better off" calculations and connect residents with employment support where applicable.
• Maintain accurate records and use customer service systems in line with organizational procedures.
• Facilitate applications for Blue Badges and liaise with other services to provide holistic support.
• Carry out home visits or operate from outreach venues within Tameside as directed.
• Handle customer complaints efficiently, ensuring resolution or escalation as necessary.
• Participate in staff meetings and training to enhance service delivery.

Qualifications and Experience:

• Minimum of four GCSE passes at grades A-C/4-9, including English and Maths or equivalent.
• Proven experience in resolving complex customer inquiries across multiple channels.
• Proficient in IT, including Excel and data management.
• Strong communication, interpersonal, and team-working skills.
• Understanding of welfare benefits, council tax, and housing benefit legislation is an advantage.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk