Total 223 Customer Service job vacancies in Gloucester, GL12 8BT

Clinical Duties To assist Dietitians, ENNS and DAPs in their role by: Information gathering; To be proficient in collecting (from a variety of sources) and accurately reporting data on: Anthropometry, biochemistry, haematological and clinical information to help support assessment, monitoring and treatment plans of patients Nutritional information, including intake from a rage of sources including food charts, diet histories and verbal recall Medical, social, psychological, personal, cultural and economic factors affecting the patients Interact with patients, family members and carers by via telephone and email contact, undertaking delegated tasks as directed by the supervising Dietitian working within the BDA Professional Code of Conduct Understands, demonstrates, and provides person centred care Ability to plan and prioritise workload within scope of practice on a day-to-day basis under the direction of the supervising Dietitian/ ENNS/ HEFT Co-ordinator To liaise with staff/ patients to request: Anthropometric measurements Food record charts for patients who require Dietetic monitoring Information relating to personal and cultural food preferences of patients Information regarding feed stock levels To monitor nutritional commercial feed, supplement and ancillary usage/ wastage and report relevant information to the supervising Dietitian/ ENNS To send relevant Dietetic information to clients as directed by the supervising Dietitian. Administrative Duties First port of contact and troubleshooting any immediate problems encountered by HEF patients Booking new and follow-up appointments as requested by the clinical team if appropriate, including negotiation of dates with the patient and creating correspondence Assist the HEFT Co-ordinator with specialist dietetic clinic management, to include a knowledge of booking appointments and recording outcomes Distribution of daily correspondence and scanning/ uploading as applicable Supporting HEFT Co-ordinator as required Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts as directed by the HEFT Co-ordinator Highlighting to the clinical team members any urgent matters including patient queries or correspondence that need response and taking action Liaising with external organisations relevant to HEFT patient care e.g. contracted supplier Provide direct support to the HEFT Managers and Clinical Team Leads as necessary Ordering of stationery and office equipment as required enabling the service to operate efficiently Monitor the delivery of goods procured and distribute as appropriate General Duties To order and monitor the use of nutritional products (feeds and ancillaries) under the direction of the supervising Dietitian/ENNS/HEFT co-ordinator. To complete relevant patient case notes and input into data systems in accordance with Professional, Trust and Departmental guidelines on record keeping To assist in the development of diet sheets/ information leaflets within the department and maintain stocks To support the induction of student Dietitians during their clinical placement and support Dietitians/ ENNS/ DAPs in preparing/ delivering their training programme as appropriate To participate in departmental audit as appropriate and small projects with the support of the supervising Dietitian/ ENNS and DAP With support, have the ability to carry out routine research activities under the guidance of more experienced staff To be involved in Health Promotion initiatives such as promotional events, study days and patient related activities, under the direction of the supervising Dietitian/ ENNS To maintain strict confidentiality of patient information in accordance with Clinical Governance guidelines To work as part of the HEFT, participating in service developments, service initiatives, attending staff meetings and Clinical Governance forums Has an understanding of credible sources of information, and where these can be accessed To understand and comply with the GHNHSFT framework of Policies and Procedures To accurately record statistics on patient activity in compliance with departmental requirements To provide cover for colleagues during periods of leave under the direction of the Team Leader To assist Dietitians with ward enteral feed discharges including checking on the provision of relevant equipment and feed supplies prior to discharge Registering patient details on the relevant online system Additional Contact: Edie StoneHEFT Co-ordinatoredie.stone@nhs.net0300 422 5645

EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We are playing a leading role in new nuclear build in the UK to secure a bright future for the combined business and its employees.
Security Support Manager
We have an exciting opportunity for an established Security Support Manager to join an established function where you’ll have the opportunity to help shape and mould the future of the team.

The Opportunity

The role is part of the Security Engineering department within Enterprise Information Security. EIS is responsible for providing security services to the wider EDF UK group. Engineering is a team of approx. 30 security engineering professionals responsible for securing our cloud environments, data centres, and EDF offices across the country.

At EDF UK, we are on a mission to help Britain achieve Net Zero by championing trust and confidence in our brand, ensuring the safety of nuclear power, maintaining the availability of critical systems, and safeguarding our customers' data and sensitive nuclear information. Join our diverse Cybersecurity team, where you will play a pivotal role in driving operational excellence and promoting a secure environment.

Pay, Benefits, and Culture
In addition to a starting salary from £62,000, the potential to earn a 5% bonus and 28 days of annual leave plus bank holidays, we offer a market-leading pension scheme and a host of flexible benefits to support you in all aspects of life. From electric vehicle leasing to enhanced parental leave, health insurance, and exclusive discounts, your rewards package is designed to cater to your unique needs.

Embrace flexible working with the option to work from home, complemented by a suite of IT equipment for remote productivity. Our team is based in our Gloucester office, and you’ll be expected to visit the office once or twice a month for essential meetings, the rest of the time, your work environment is your choice.

At EDF, everyone is welcome. We are committed to creating an inclusive and diverse environment where everyone's voice is heard, and you can be yourself. Striving for equality, diversity, and inclusion, we encourage applicants from all walks of life, aiming for an equal gender balance, representation from minority ethnic backgrounds, LGBTQ+, individuals with disabilities, and those supporting social mobility. As a disability-confident employer, we will make necessary adjustments to support your application and ensure you thrive in your role.

What You’ll be doing:

- You will manage a team of security support engineers and focus on developing how our security support services are run. You will be able to directly shape the way in which the team operates and develops.
- Assist in supporting our customers that consume our security services and ensure any issues or Requests or Incidents are being handled accordingly.
- Implement security assurance standards to govern how our services our supported.
- Work with our service delivery teams to develop and implement our security support capabilities and service offerings, we’ll need you to help refine our SLAs that we offer to our customers.
- Establishing new KPIs that we will be using to measure our team’s performance
- Help us transform from an internal security team to an internal security service provider.
- Work closely with colleagues from the wider team to produce an asset lifecycle program to ensure all our security control environment remains fully supported.
- Ensure the team operate an effective monitoring and capacity management capability.
- Working with our wider security community, perform security posture management to validate our security control landscape, and ensure remedial actions are taken appropriately.
- Help shape and then test our security controls and contribute towards improving our overall posture.
- Establish development and training plans for the engineers.



What You Bring:

- Proven background in managing a technical security team in large complex regulated enterprises.
- Good understanding of enterprise security engineering controls
- Previous experience in managing engineers responsible for maintaining technical platforms or direct experience in doing so.
- Previous experience in managing engineers responsible for providing support services or direct experience in doing so.
- Any experience of either next generation firewalls, SASE products and vulnerability management tooling would be beneficial.
- Strong influencing and persuasion skills, building trust-based relationships.
- Clear and concise communication skills with senior leadership.
- Experience in producing reporting & collating KPI data to an executive audience.
- Passion for cybersecurity and leading high-performing teams.
- Experience using ITSM Platforms or Project Management Toolsets
- Stakeholder management, and great customer facing skills.
- Ability to work autonomously with minimum supervision and to integrate well within a team.


This role will require the candidate to undergo SC security vetting, therefore you will need to have held a British Citizenship or Nationality for the past 5 years.

Closing date for applications: 11/12/24
Location: Gloucester/Home working

Success is personal. It’s your journey, powered by us. Join us and we’ll help Britain achieve Net Zero, together.

Service Advisor vacancy - Hereford

Location: Hereford
Salary: £28,256 basic, uncapped KPI bonus of £500 per month (Uncapped)
Working hours: Monday to Friday 8am - 6pm, 1 in 3 Saturday mornings from 8:30am - 1pm.

We are recruiting for a Service Advisor for our client's showroom in Hereford.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art showroom, great team and company that offers fantastic training & promotion opportunities.

Benefits:

• 25 days annual leave plus bank holidays
• life assurance, pension scheme
• wellbeing support
• employee discount for servicing and popular retailers, as well as a purchase discount scheme

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Requirements:

• Previous expereince as a Service Advisor desirable but not essential
• At minimum you must have strong customer service experience
• Experience with Kerridge desirable but not essential
• Have commitment to achieving complete customer satisfaction
• You must have a full UK driving license

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC19231

Resourcer: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Complex Care Assistant

Gloucester

From £12.00 per hour / weekly pay

17:00-22:00 Friday, Saturday & Sunday

Drivers required (not for all roles so non drivers may be considered depending on location and shift patterns)

What our clients are looking for

As part of our team, we will all work together to create a positive and supportive environment where our clients feel safe and supported. We aim to transform lives by been professional, caring, passionate and supportive.

You will have the opportunity to make a huge difference in our clients lives. You will be committed to making a difference, this includes creating positive relationships with our clients and families, meeting their needs, and always having their best interests at the heart of what we do.

Do you need experience?

As much as experience is highly preferred for this role, we will consider applicants that have come from other care related roles as we do offer excellent and high standard complex care training.

What we offer

• A variety of shifts to suit your lifestyle.
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

We're looking for:

• Excellent communication skills
• A driver's licence is essential
• Good professional and personal references

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

#INDHP24

What's involved with this role:

Interim Head Of Integrated Commissioning - Health & Social Care

Reference no: Gloucestershire 5258590

Pay Rate: up to £41.99 per hour PAYE depending on experience

37 Monday – Friday, normal working hours

This opening assignment is for 4-5 months

City: GLOUCESTER

Hybrid working - once a week in the office is substantial.

The ideal candidate needs to be able to hit the ground running with experience within Adults commissioning at a managerial level.

Head of Integrated Commissioning for the County Council and Gloucestershire ICB with responsibility across intermediate care. The person would need to line manage a team of eight commissioners across both organisations and take responsibility for a significant commissioning workload

Work collaboratively within an Integrated Commissioning Management Team and across organisational boundaries to ensure the system’s vision is translated into real services on the ground. Lead on the strategic planning and development of services which support the system flow in Gloucestershire on behalf of Gloucestershire ICB.

This post is also responsible for coordinating work with commissioning leads for Older People, Disabilities and Mental Health Adult services on strategic cross-cutting issues, ensuring effective links across all aspects of people accessing Health & Social Care services.

Key responsibilities:

Intermediate Care / Early Intervention Offer / Prevention
Reablement
Therapy
Local Authority Occupational Therapy (and review recommendations)
Community Therapies
ABI pathways and other related issues
Neuro Pathway
Equipment
Technology Enabled Care
Hospital Discharge Pathway – P0 / P1 / P2 / P3
Section 75 (GCC-GICB)

Qualifications:

Educated to masters level or equivalent level of experience of working at a senior level in a specialist area.

Knowledge:

Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master’s level equivalent
Must have detailed working knowledge or experience of managing payment flows to providers across the Health & Social Care system for example experience of working with payments processes such as ContrOCC and Caretrack. Should have an appreciation of the relationship between the various statutory bodies such as the DoH and individual provider and commissioning organisations.
Working knowledge of Microsoft Office with intermediate keyboard skills.
Extensive knowledge and experience at a ‘Head of Service Level’ for Integrated Commissioning and working within an integrated Local Authority and ICB partnership and an understanding of the National policy that governs this area.
Working knowledge of commissioning within the key team responsibility areas to be able to make an immediate impact.
Must have an understanding of the background to relevant national policy and appreciate the implications of this on all elements of the Health and Social Care system for example - System flow and the requirements

Experience:

Extensive experience of working in a collegiate way with CQC, both within GCC as a provider of statutory services and with individual provider organisations that are commissioned to provide community based social care services.

Skills & Abilities:

Problem solving skills and ability to respond to sudden unexpected demands.
Skills for direct line management and staff work allocation management.
Skills for delivering results through managing through others and using a range of levers in the absence of direct line management responsibility.
Skills for managing relationships with a range of different stakeholders.
Ability to analyse complex facts and situations and develop a range of options.
Strategic thinking – ability to anticipate and resolve problems before they arise.
Ability to work on own initiative and organise workload, allocating work as necessary.
Ability to make decisions autonomously, when required, on difficult issues.
Ability to carry out procurements for highly detailed, high value contracts that require analysis, comparison and assessment.
Able to work in a collegiate way to provide and receive highly complex, sensitive and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential group


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: Gloucestershire 5258590


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Head of Commissioning

Duration: Initially 3 months
Hours: 37 hours per week
Rate: £48-53 umbrella an hour (£37-£41 PAYE an hour)
Location: Gloucester (once a week in the office)

Gloucestershire County Council are looking for an Interim Head of Integrated Commissioning to join their team with responsibility across intermediate care. As the Head of Integrated Commissioning, you will:

• Line manage a team of eight commissioners across both organisations and take responsibility for a significant commissioning workload
• Work collaboratively within a Integrated Commissioning Management Team and across organizational boundaries to ensure the system's vision is translated into real services
• To lead on the strategic planning and development of services which support the system flow in Gloucestershire
• Be responsible for coordinating work with commissioning leads

Requirements

• Extensive knowledge and experience at a Head of Service Level for Integrated Commissioning
• Recent working knowledge of commissioning
• Experience within Adults commissioning

For further information on this role, please email jemma.molloy@servicecare.org.uk

Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is ‘to meet housing need and deliver homes that change people’s lives’.

Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally.

We’re looking for an experienced and enthusiastic professional to lead our supported housing services.

Elim is a registered social landlord and one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We want you to help us deliver and grow high quality, inclusive and values driven services.

The successful candidate will work with us to provide strategic and operational management of our contractual and regulatory compliant supported housing services. You will be a member of our committed Operational Leadership Team and part of a structure designed to support our customers and colleagues. What you will be doing: You will provide leadership and management to foster staff wellbeing, resilience, reflective practice and a culture of learning across our supported housing teams.
Ensure the ongoing success of Elim’s supported housing services by implementing an effective strategy for retaining existing contracts and developing and growing current and new services. Act as the organisation’s strategic lead on all supported housing matters, and to provide your teams with support in dealing with complex cases Deliver exceptional customer service to all our residents, ensuring that our supported housing customers have influence and that we maximise the use of lived experience to improve service delivery.

Job Description

- You will provide leadership and management to foster staff wellbeing, resilience, reflective practice and a culture of learning across our supported housing teams

- Ensure the ongoing success of Elim’s supported housing services by implementing an effective strategy for retaining existing contracts and developing and growing current and new services.

- Act as the organisation’s strategic lead on all supported housing matters, and to provide your teams with support in dealing with complex cases.

- Deliver exceptional customer service to all our residents, ensuring that our supported housing customers have influence and that we maximise the use of lived experience to improve service delivery.

Person Specification
What you will need to be successful:

- Demonstrable previous experience of successfully leading teams and delivering similar services to groups of customers in either a supported housing, support, care or other relevant environment.

- Experience of contract negotiation and tendering for new contracts for the provision of services.

- Strong knowledge of issues relating to homelessness including current legislation, government policy, the benefits framework and any relevant client support pathways

- Experience of successfully managing a number of complex projects and business as usual tasks at the same time.

We want to ensure we are accessible for all applicants interested in joining us at Elim. If you need any assistance with your application or are unable to access our website please contact HR on 01454532334.

Proud member of the Disability Confident employer scheme

Thank you for your interest in the post of IT Technician currently advertised at Churchdown. I thought it would be useful if I gave you a personal perspective of our unique school to help you to decide if this role is the right opportunity for you - a role where you would be happy, thrive and make a valuable contribution to our community.
Churchdown never stands still. Our school is part of the SSAT Leading Edge – a group made from the highest performing schools nationally. As a Leading Edge school, we are able to share the best educational practice. This means that we will never stand still as a school and always seek to improve. Through working with the best educational leaders in the country, we have taken a number of excellent strategies which you will find in our school - such as ensuring teachers are under allocation to help ensure well-planned lessons, and adding more INSET days to support quality planning for our students: we passionately believe professional practice is vital to our proud profession.
Similarly, if you visit some of the schools in our national network, you will also see elements of Churchdown in them – such as our simple strategies to achieve distraction free classrooms and our careers programme which has seen more Oxford and Cambridge candidates than ever before. Working in this way has resulted in our students achieving excellent Progress 8 scores and value added at KS5 – results that put us in the top 3% of all schools nationally. Our attendance figures are also significantly above national figures. This is a headline we are particularly proud of; it tells us that the students value their school and value their time here.
Regardless of the position of responsibility we hold at Churchdown, all the staff are responsible for inspiring and encouraging those we work with; first and foremost, the students. Our goal is based not on focussing on what’s standing in our way; it is about taking steps that will be positive and that will have a lasting effect on everyone around us. Collective actions from all of us are carried out with excellence every day for our students. As a result, we provide a school that allows every student to achieve far beyond what they even dreamt was possible.
Our students deserve the best and proudly I can say as headteacher that we aspire to give the best for our students. I know this because in our school are people who will care for them; want the best for them; will not allow them to fail; will make them feel part of something by calling them by their name and asking if they are ok today; help them succeed; provide a place where they can do their best and allow them to see a life they didn’t know existed. Could that someone be you?
I hope this is an insight which inspires you to apply for the post of IT Technician. Please do call the school to speak with me so you can decide if Churchdown really is a place you can develop your career. It would be my pleasure to tell you more about our school, discuss this role and find out more about you.

Day Residential Support Officer £23,130 - £23,607 per annum 37.5 hours per week Permanent
About Us Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality (The Times and Sunday Times Good University Guide 2023) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice. Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here.
About the Role • Work as part of a team to provide support and guidance for our residential college and university students • Ensuring safeguarding, health and safety standards are maintained within student accommodation • Responsible for maintaining positive student behaviour within your designated halls • Providing a safe and nurturing environment for our residential students to enhance the student experience. • Conducting daily checks of residential halls to ensure students are maintaining the standards set out in their residential agreement • The successful candidate will be required to work between the hours of 7:45am to 4:15pm, Monday to Friday.
About You • A positive ‘can do’ attitude • Demonstrate patience and resilience within a challenging and rewarding environment • Understand the importance of safeguarding within a residential setting on campus • The ideal candidate will have previous experience of supporting young people • Confident to build a rapport with our students, address concerns and implement solutions in order to maintain our high standards on campus
We offer a fantastic package of staff benefits including: • 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service. • Monthly meal allowance to use in the onsite catering facilities • Wellbeing support including our Employee Assistance Programme • Generous pension scheme (LGPS) • Employee Discount Scheme • Onsite fitness facilities • Flexible working opportunities available • Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online.Click here to view the full Job Description and Person Specification The closing date for receipt of applications is 24th November 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible. Candidates must be able to demonstrate their eligibility to work in the UK.

We are seeking a dedicated and compassionate Support Worker to join our team in Gloucester, Gloucestershire. In this role, you will provide high-quality care and support to individuals with complex health needs, ensuring their comfort, safety, and well-being. Working Hours: You will be part of a team that is responsible for delivering the following hours: 3 days during the week. 0730-0930 and 14:00 – 20:00. Key Responsibilities: Delivering personalised care and support to clients with complex health conditions. Assisting with daily living activities, including personal hygiene, mobility, and meal preparation. Administering medication and monitoring health conditions. Providing emotional support and companionship. Maintaining accurate records of care provided and reporting any changes in clients’ conditions. Collaborating with healthcare professionals and family members to ensure comprehensive care. Requirements: Previous experience in a similar role, preferably in complex care. Excellent communication and interpersonal skills. Compassionate, patient, and empathetic nature. Ability to work independently and as part of a team. Flexibility to work the specified hours. Benefits: Supportive and friendly working environment. Opportunities for professional development and training. DBS Paid for. Excellent training programme. Blue Light Card Eligibility. Our Safeguarding Commitment Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that adult’s and children’s wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work. #Libertatem ABOUT LIBERTATEM

This role is combines a mix of office based, home working and on site clinical engagement. Main responsibilities include: - As the first point of contact, be an advocate for Sunrise EPR by offering advice, guidance and support and making every user experience a positive one - Using the trusts service management system (TOPdesk) and incoming telephone calls, ensure the resolution of incidents, problems and requests are handled in an efficient and professional manner, keeping users up to date with progress where first call resolution is not possible - Maintain understanding of and adherence to all trust and departmental standards, service agreements, policies, procedures and working practices, by keeping up to date with all E-Learning and development and escalating and seeking further advice or information when necessary - On a daily basis, monitor the task queues on the trust service management system (TOPDesk) and where there are unresolved jobs, ensure these are identified and either resolved or escalated to other members of the EPR / Digital Team for resolution, depending on the complexity of the problem - Using the Live & Non-Live EPR Environments to replicate issues reported by users - Creation and maintenance of knowledge documentation, SOPs, QRGs and guides to support other members of the EPR/Digital team with resolving Sunrise EPR issues and drive a culture of continuous improvement and knowledge development - Configuration and testing of BAU Changes to the Live and Non-Live EPR Environments e.g. building of new wards, small changes to clinical documentation, new pathology tests etc - Working flexibly and together with all teams to achieve project delivery with a desire to improve patient care and outcomes and a passion for continuous improvement whilst understanding of the challenges faced by clinicians in an acute hospital - Providing in office and on the ground support as required including working out of hours / nights during new project and optimisation system implementations - Support manager or other senior managers with any other reasonable requests

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. Please refer to the Additional Information attachment before submitting your application.

Location: Gloucester

The Role:

We are looking to recruit a Senior Care Assistant who is ready for the next step in their Career. As a Field Care Supervisor with Helping Hands you will support in training the next generation of Care Assistants in providing the best possible support to our Customers.

You will be involved from the moment a carer comes in for their first interview, right the way through their journey with Helping Hands. You will offer coaching and support to new carers while assisting the office team with recruitment, compliance and customer reviews.

Main Responsibilities:

• Ensuring Carers are trained to the highest standard
• Supporting the branch team with auditing and compliance
• Spot checks and supervisions with Care Assistants
• Meetings with customers to review care plans
• Conducting risk assessments

What's in it for you?

If you are an experienced Care Assistant looking for career progression, then this is the role for you. Our Care and Training Practitioners have a varied role, interacting with customers out in the field and supporting the team in the office. Other benefits include:

• 23 days annual leave + Bank Holidays
• Eligibility to apply for a Blue Light Card
• Employee Assistance Programme

PS - did you know that we're the only care company recognised in the UK's Best Places to Work awards, two years in a row?

There's just one question left to ask; are you ready to come and join us?

- To be confident and knowledgeable in IT systems. - To manage the preparation of draft meeting agendas, notify attendees, book virtual meetings or room bookings, taking minutes/action notes. - Producing high quality documents. - To assist the department in QSI accreditation. - Working with and supporting other colleagues within the Radiology administration team as and when required. - Monitoring of compliance of appraisals & training in the department, expiration dates of policies and protocols, sending reminders to authors and escalating appropriately, quality assurance compliance for equipment, compliance of Health & Safety, EPRR and KPIs. - To establish a system of notifying staff when documentation is due for review. - To support the Quality & Governance team in compiling information for submission. Please see attached Job Description for full responsibilities of the role.

Children's Home Registered Manager

Job Type: Permanent
Location: Gloucester
Salary: £52,265 - £56,050 per annum dependent on experience

About the role:
To lead, manage and be accountable for a large team of 19 wte residential staff, plus 2 ancillary staff, in the delivery of statutory duties to young people. This children's home is unique in that it comprises 8 beds, including 4 semi independent, self-contained flats for young people aged 16+ in preparation for moving onto independence. There is also the potential to continue caring for young people as they reach 18yrs, if they are not yet ready to move into the community. The manager's assessment of this aspect of service delivery will always need to be approved, on an individual basis (and in line with the resident's needs) by Ofsted, the regulator.

Requirements:

• Level 5 Diploma in Leadership and Management for Residential Care (or nearing completion/able to begin the programme) or an equivalent qualification e.g. Degree in Social Work (or equivalent
• Evidence of continued professional develop
• Full UK driving license
• DBS clearance

Benefits:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly policies and benefits to help support you and your family
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to work scheme
• Links to employee networks such as Prism (LGBT+) and the Young Employees Network
• Career development and qualification opportunities
• Access to our Social Work Academy

If this a role you're interested in, please send me your CV and Cover Letter to jemma.molloy@servicecare.org.uk or give me a call on 01772 208964 to discuss the role in more detail