Total 23 Customer Service job vacancies in Glasgow, Scotland

We're hiring in Pollock and Govan!!

The Richmond Fellowship Scotland makes a real difference in supporting people with their everyday lives. We have an exciting opportunity to join our Glasgow South Central Housing Support service as Support Practitioner on a full-time basis (39 hours per week).

Due to the nature of this role, we can only accept applications from female candidates that hold a full manual driving licence.


You don’t need previous experience in care to join our team as a Support Practitioner as we recruit on values and transferable skills. We provide full training along with the opportunity for you to complete your SVQ.


The role:

Our Glasgow South Central Housing Support service supports individuals in the Pollock and Govan area, both within their own residential properties and in a core building. We support individuals on an outcome-based programme which will see them grow in confidence and learn life skills to increase their independence. You’ll take an active interest in their hobbies with include going out for walks and to their social clubs, volunteering and shopping. With your help, you’ll enable the individuals to explore new opportunities and reduce social isolation.

As a Support Practitioner you will assist with all aspects of daily living including support with personal finances, prompts with medication and personal care, going to appointments and activities along with emotional and social support. We support individuals on an outcome-based programme which will see them grow in confidence and learn life skills to increase their independence. You’ll take an active interest in their hobbies with include going out for walks and to their social clubs, volunteering and shopping. With your help. You’ll enable the individuals to explore new opportunities and reduce social isolation.


To be an amazing Support Practitioner, we’ll need you to:

Have an empathetic and caring nature
Excellent verbal and written communication skills
IT literate
Be able to work well in a team environment and on your own
Good organisational skills

Shift Patterns:

Our dedicated team provide tailored support 24/7 and shift patterns include working days, evenings, sleepovers, weekends and bank/public holidays.

The sleepover part of your shift is not included in your contracted hours so for every sleepover you cover you will be paid an additional £99.20.


Benefits:

Generous annual leave
Cash back and discounts at a variety of high street and online retailers
Paid travel during shifts and 45p per mile fuel allowance
Continuous in-house training opportunities and chances to further your career in social care
Refer-a-friend scheme - £150 reward for successfully referring a colleague
Employee forum - for employees to voice their opinions and give feedback which in turn, allows us to continuously improve as an employer
Free Membership of Glasgow Credit Union
HSF Health Care plan, counselling and life works service

Closing Date: 20/12/24 (we reserve the right to close the advert early)

If you are applying via a job board then please be aware that you must submit an application via our website otherwise we will be unable to contact you!

All successful Support Practitioner applicants will be given a conditional offer- this is subject to the receipt of satisfactory references and PVG; having a conviction will not necessarily debar you from working in this sector. All new colleagues will be required to register with the SSSC within 3 months of their start date.

Schedule 9 Part 1 (1)(1)(a) of the Equality Act 2010 applies to this post.

We encourage applications from diverse backgrounds and are committed to creating an inclusive environment for all employees. We welcome applications irrespective of race, ethnicity or national origin, religion, gender, disability, age, marital, parental status or sexual orientation. Our mission is to welcome everyone and create inclusive teams.

We celebrate difference and encourage everyone to join us.

Make a positive difference in someone’s life by joining The Richmond Fellowship Scotland in our Midlothian services and helping support the people who need it most in our communities!

No previous experience in care is required as you will be provided with full training by our excellent and award-winning learning & development team prior to starting. This training initially consists of classroom-based sessions and e-learning as well as the opportunity to shadow current Support Practitioners in their day-to-day role and meet the people you will be supporting.

Due to the nature of this service, you must hold a full valid UK manual driving licence. This is a requirement as you may be asked to drive the person's manual mobility vehicle.

On top of this training we will also finance and support you to achieve your SVQ Level 2 Health and Social Care in-house!

Requirements:

As a Support Practitioner you could be expected to work weekends, shift patterns and sleepovers if required. This will include, Full Time, Part time and Bank shifts.

About the Role:

Your responsibilities will depend on the needs of the individuals that you support and can include:

Social Support- Assisting individuals to engage with their communities by planning and attending outings to various clubs and leisure activities such as day centres, bowling, cinema, swimming etc.
Medical Support- Administering and monitoring medication.
Personal Care- Assist people to maintain their wellbeing by promoting their personal care which would include assistance with showering/bathing, dressing, arranging visits with professionals such as dentists, doctors or opticians, assisting with incontinence care.
Practical Support- Helping people to maintain their tenancy by encouraging daily household tasks such as general housework, laundry, ironing, cooking, shopping.

About Us:

The Richmond Fellowship Scotland provides personalised and outcome-focused support to over 2800 individuals in their own homes across Scotland, making us the country`s largest provider of social care. We support individuals with a variety of different needs such as physical and/or learning disabilities, ongoing mental health issues, alcohol or substance abuse and autism. Some of the people we support can present challenging behaviour or require a high level of personal care.

We are Living Wage Accredited with the Living Wage Foundation, and have Gold in Investors in People.

Benefits:

TRFS rewards scheme (which includes cash-back and discounts at a variety of high street and online retailers)
Paid travel during shifts and 45p per mile fuel allowance.
Continuous in-house training opportunities and chances to further your career in social care.
Refer a Friend scheme- £150 reward for successfully referring a friend, family member or colleague.
Free Membership of Glasgow Credit Union.
HSF Health Care plan.
Counselling & Life Works service.

On top of these excellent practical benefits the biggest benefit of all is the immense job satisfaction you will gain by making a positive difference in someone`s life.

How to Apply:

If you would be interested in applying then please click on the link at the bottom of the page and submit your application there!

If you have any difficulties whilst applying then please get in touch with our Regional Resourcing Consultant by emailing Claire at cmack@trfs.org.uk

PVG checks will be required of all successful applicants; having a conviction will not necessarily debar you from working in this sector.

All new staff members will be required to apply to register with the SSSC within 3 months of their start date.

Closing Date: 20.12.24 (We reserve the right to close this vacancy at any time)

Support Worker

Glasgow - Eddlewood

39 hours per week - £12.00 per hour

About the role

As a Support Worker you will be able to contribute to changing people’s lives and help the people you support to live the individual life they want, ensuring they have choice and control over the planning and delivery of their support.

You will enable them to reach their potential by providing both physical and emotional support along with encouraging them to develop positive relationships and to be an equal and valued member of their local community.

You would be supporting 2 males with learning difficulties, one person is non-verbal and the other has limited communication.

You would need to provide support with:


Personal care
Daily tasks
Medication administration
Day to day activities
Meal preparation
Morning and bedtime routine


There can be challenging behaviour involved. It would be advantageous if you have previous experience of working with adults with challenging behaviour, although this is not essential, as full training will be provided.

Drivers are preferred but are not essential.

Shift pattern and working hours

Successful applicants will cover a variety of shifts:


10 am – 10 pm
Sleepover
7 am – 10 pm
9 am – 5 pm


Sleepover shifts are essential

An enhanced Adult PVG will be required for this role.

Benefits and Rewards

A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)

Accredited training giving you the knowledge and skills to deliver a first rate job

An employer contributory pension scheme

Mileage paid at 35p per mile at flat rate up to 10,000 miles per year

In addition to the above you also have access to the following great benefits:

Health Cash Plan (for full/part time contracted hours)

£10,000 Life cover

A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)

A reward gateway with access to discounted goods and services

Cycle to Work Scheme

A financial wellbeing scheme

Proud member of the Disability Confident employer scheme

Customer Service
Monday - Sunday 35 hours
£23,500
6 month contract
January start date
Hybrid

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers?

I am recruiting on behalf of a leading financial services client who are looking to grow their fraud team!

What will you be doing?
* Supporting customers through fraud cases
* Liaising with 3rd parties to gain more information
* Reviewing documentation and updating the case accordingly
* Providing a professional and empathetic approach
* Completing administration on the system

What do you need to apply?
* Proven experience dealing with complex queries
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Role: Support Worker
Salary: up to £14ph
Location: Glasgow and Surrounding Areas

Search Consultancy is seeking an experienced Support Workers to join Search as agency workers. You can gain experience, have flexibility, competitive rates, holiday money and potential permanent opportunities.

Some of your roles & responsibilities as an agency Support Worker will be:
* Support will vary with either Learning or physical disabilities, Alcohol and addictions, homelessness and mental health * Depending on the service user- your tasks will change.

Please apply if you have the following;
* 6 months paid Support and care experience * Skills in communicating with tact and sensitivity * You have the ability to remain calm under pressure and cope with challenging behaviour.

Perks:

Career progression
Training
Svq free
Holidays
Flexible rota for weekends off.
Company has been well established for over 25 years.

Please get in touch today to discuss this opportunity further!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Role: Support Worker
Salary: up to £14ph
Location: Elderslie

Search Consultancy is seeking an experienced Support Workers to join Search as agency workers. You can gain experience, have flexibility, competitive rates, holiday money and potential permanent opportunities.

Our client is looking for a support worker who can work Monday - Friday as there is a lot of shifts up for plan.

Tasks would include assisting with supporting service users with physical disabilities and young adults with mobility difficulty.
UK driving license is essential and must be confident in driving a mini bus also.

Please apply if you have the following;
* 6 months paid Support and care experience * Skills in communicating with tact and sensitivity * You have the ability to remain calm under pressure and cope with challenging behaviour.

Perks:
Food paid for
Career progression
Training
Svq free
Holidays
Weekends Off
Company has been well established for over 25 years.

Please get in touch today to discuss this opportunity further!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Are you looking for new opportunity in 2025???? If so keep reading as we have a number of positions available with January start dates!!

We have a number of opportunities available with scattered start dates in January 2025 for someone to join one of the UK's leading banking groups as a Customer Service Advisor within the Fraud Team. You will join the team and support their customers who have been a victim of fraud.

This role will be based in the Glasgow Head office initially for the training period with the option to then work on a Hybrid model after 10 weeks training is completed.

This contract is for 6 months initially, with scope for a permanent position after this time depending on performance. This is a 35 hour working week with core business hours operating between 8:00am to 7:30pm Monday to Friday and Saturday 9:00am to 5:00pm. Some flexibility with working hours is available within this contract but you must be able to work 35 hours per week.

My client also offers an attractive holiday allowance of 39.5 days a year! There is scattered starts dates throughout January with the 1st intake for training starting on the 20th January 2025!!

Hourly rate of pay is £12.91ph - you will be paid weekly via Search

Duties and Responsibilities will include:

• Provide excellent customer experience whilst working towards the best solution for the customer
• Provide help, guidance, and support to customers in or approaching financial difficulty and potential victims of Fraud or Scams
• Collate in depth detail from customers to ensure you have all information required to fully support the customer
• Liaise with third parties to ensure that the customer is fully supported and they receive a service based on best practice
• Obtain information from customer by effective probing and active listening whilst ensuring you operate within defined policies and procedures
• Always aim to achieve a good outcome for the customer and company.

To be considered you must have........

• Extensive background in front line customer service
• Proven track record in working in a fast-paced environment
• The ability to be insatiably curious, ask questions, challenge the norm, and negotiate to deliver the best solution
• Proficient communicator with a sincere approach to understanding customer needs and delivering heartfelt service
• A caring, positive attitude along with patience and resilience, you must also have a genuine passion for helping people who find themselves in challenging situations

PLEASE NOTE YOU MUST BE ABLE TO PASS A CREDIT CHECK AS WELL AS A FULL CRIMINAL AND DISCLOSURE SCOTLAND CHECK.

If you would like to know more, please apply now or contact Denise at the Glasgow office

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Are you looking for new opportunity in 2025???? If so keep reading as we have a number of positions available with January start dates!!

We have a number of opportunities available with scattered start dates in January 2025 for someone to join one of the UK's leading banking groups as a Customer Service Advisor within the Fraud Team. You will join the team and support their customers who have been a victim of fraud.

This role will be based in the Glasgow Head office initially for the training period with the option to then work on a Hybrid model after 10 weeks training is completed.

This contract is for 6 months initially, with scope for a permanent position after this time depending on performance. This is a 35 hour working week with core business hours operating between 8:00am to 7:30pm Monday to Friday and Saturday 9:00am to 5:00pm. Some flexibility with working hours is available within this contract but you must be able to work 35 hours per week.

My client also offers an attractive holiday allowance of 39.5 days a year! There is scattered starts dates throughout January with the 1st intake for training starting on the 20th January 2025!!

Hourly rate of pay is £12.91ph - you will be paid weekly via Search

Duties and Responsibilities will include:

• Provide excellent customer experience whilst working towards the best solution for the customer
• Provide help, guidance, and support to customers in or approaching financial difficulty and potential victims of Fraud or Scams
• Collate in depth detail from customers to ensure you have all information required to fully support the customer
• Liaise with third parties to ensure that the customer is fully supported and they receive a service based on best practice
• Obtain information from customer by effective probing and active listening whilst ensuring you operate within defined policies and procedures
• Always aim to achieve a good outcome for the customer and company.

To be considered you must have........

• Extensive background in front line customer service
• Proven track record in working in a fast-paced environment
• The ability to be insatiably curious, ask questions, challenge the norm, and negotiate to deliver the best solution
• Proficient communicator with a sincere approach to understanding customer needs and delivering heartfelt service
• A caring, positive attitude along with patience and resilience, you must also have a genuine passion for helping people who find themselves in challenging situations

PLEASE NOTE YOU MUST BE ABLE TO PASS A CREDIT CHECK AS WELL AS A FULL CRIMINAL AND DISCLOSURE SCOTLAND CHECK.

If you would like to know more, please apply now or contact Denise at the Glasgow office

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

The Property team at Advinia Health Care are looking for a Regional Decorator to deliver a full range of painting and decorating services across 13 Care Home sites in Scotland.

Duties/Key Responsibilities



All aspects of Painting & Decorating whilst working in a Care Home environment.


Hanging of wallpaper, murals and Muraspec wall coverings.


Prepare surfaces for painting by cleaning, sanding, and filling holes or cracks


Apply paint, varnish, or other finishes using brushes & rollers


Ensure proper coverage and smooth application of paint


Follow safety guidelines and use protective equipment when necessary


Clean and maintain painting tools and equipment


Reporting to the Property team of any needed projects and programmes in all areas.



Skills Required



Good communication skills.


Resilience under pressure.


Ability to work to flexible schedules.





Ability to work on their own.


Knowledge of relevant health and safety legislation and safety procedures.


Full Driving Licence (essential).


Own transport (essential)



Work Location: On site across Scotland.

PRI6

The Home...

Golfhill is organised into four spacious self-contained bungalows each specialising in a different type of care, from dementia support to helping those living with Parkinson’s. The Houses, which also cater for people who may be convalescing or require palliative care, are staffed around-the-clock by our dedicated Colleagues providing the very best person-centred care.

This is a fantastic opportunity for a nurse to work opposite the unit manager in our intermediate care unit - exciting opportunity to support short term admissions and working very closely with the multi disciplinary team

Your Responsibilities…


Leading, supervising and training the care team.
General nursing duties-wound care, general observations, blood sugar testing etc.
Being responsible for ordering, storing and administering medication.
Keeping precise, up to date records.
Maintaining the Resident's dignity and respect at all times.
Having a great relationship with the Resident, their families and any other parties in contact with them-Drs etc.


The Day Shift: 08:00 – 20:00

Our Values…

Care: Do you strive to provide the highest standard of person-centred care?
Compassion: Are you kind and empathetic?
Courage: Are you driven to progress?
Communication: Do you consider yourself a good all round communicator?
Commitment: Are you passionate about excellent care?
Competence: Are you able to work well within a team but also on your own initiative?

In Return we can offer...


NMC pin renewal
Paid breaks
Flexible pay
Free Parking
Competitive pay rates
Paid Family Leave
Free PVG check and uniform
Refer a Friend scheme
Assistance with Revalidation
Skilled training with a qualified Nurse and fantastic opportunities for career development.


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

Care | Compassion | Courage | Communication | Commitment | Competence

PRI5

Social Care Alba are looking for a Support Worker / Personal Assistant who will be responsible for the day-to-day care, delivering personalized and outcome-based care, allowing customers to live a full an active life.

You will provide emotional and physical support to individuals and their families. To facilitate independence by working in a dignified and respectful way.

Supporting service users, including assisting with:

- Advocacy and being a Key Worker.
- Catheter care, moving and assisting.
- Promotion of equality and people’s rights.
- Social visits, meal preparation and shopping.
- Reporting incidents, accidents, or complaints.
- Medication, washing dressing, continence promotion.

Managing personal workload, including:

- Logging into and out of every visit.
- Attending and contributing to meetings.
- Updating electronic records such as daily notes.
- Keeping updated with care legislation and SCA policies.
- Attending all relevant training and development programs.

Support Worker / Personal Assistant – Candidate specification:

2 years or more experience in a similar role desirable
SVQ 2 or equivalent in Health or Social Care desirable

Excellent - Compassionate, trustworthy, and reliability
Good - Attention to detail.
Good - Time management, and planning.
Good - Ability to work independently with initiative.
Good - Communication across different audiences
Basic - Knowledge of health and safety.
Basic - Understanding of health & social care best practice.

Experience of the following an advantage: Care Worker, Social worker, Home Carer, Case worker, Care assistant, Social Care

Why choose Social Care Alba?

- Visa support
- Competitive salary
- Uplift for overtime
- Employers’ contribution into your pension
- Health and Wellbeing Activities
- Travel expenses
- A clear career pathway
- Guaranteed hours
- Opportunities for career development-Support from SVQ to Degree
- Your own Buddy and access to our Mentorship progress
- Paid Induction & Full training
- Generous Refer a friend scheme
- Participation to social occasions and events (Foodie Fridays)
- Access to education and learning resources
- On-going support with paid specialist training
- Open-door’ policy so you can drop in to talk or have a coffee, Fruits & Snacks.

Sound Good, then read on?

We are an Equal Opportunities Employer, however due to the nature of this position, this post is exempt under the Equality Act 2010. In this instance there is a Genuine Occupational Requirement to recruit Female applicants only.


How to apply:

Simply click “APPLY” to be directed to our site to complete our application process; this takes just a few minutes, and we’ll give you a quick call to proceed. It’s as easy as that!

Senior Service Lead Glasgow– 39 hours per week

£27,000 per annum

We are looking for a Senior Service Lead to join our friendly and welcoming team in Glasgow. You’ll have a really rewarding role working with a great team of people. We deliver creative, dynamic and person centred services providing a range of individualised support to our service users.

The Role

The role will be an even split between operational, administrative and staff management duties and undertaking the responsibilities of a Support Worker.

The Senior Service Lead will report directly to the Registered Locality Manager and will work closely with other senior team members to ensure the delivery of high-quality support services. This comprehensive role requires a compassionate and experienced leader; the role is essential to the continuous improvement and effective operation of our services. We aim to provide the best possible person centred support to adults with autism and learning difficulties while fostering a supportive and professional environment for our staff.

Whilst on rota as a Support Worker you will provide support to our service users. You will help the people we support to live their life the way they want, ensuring they have choice and control over the planning and delivery of their support. You will enable them to reach their potential by providing both physical and emotional support along with encouraging them to develop positive relationships and engage with the community. You will be supporting individuals with a variety of needs: helping with finances, personal care, domestic tasks and medication.

It is important that you uphold and implement our values, policies and procedures and are a positive role model for the staff team. You will regularly conduct supervisions and appraisals to monitor performance, provide feedback and support professional growth. You will ensure the team are up to date on all required training and registrations, assisting where needed to ensure we have a highly effective and well informed workforce.

You will be required to conduct regular health and safety audits across services to promote a safe living and working environment. This will involve identifying and coordinating any required maintenance, reviewing care plans regularly and auditing paperwork against high compliance standards. Part of the role will also involve welcoming new employees into our service. You will greet potential candidates, conducting service tours and if successful provide inductions to equip them with a full understanding of the working environment and role expectations.

Please note the role will require you to be on call on a rota basis. An enhanced Adult PVG application will be required for successful applicants.

Qualifications and Experience


To be a registered member of the SSSC
Level 3 SQV in health and social care
Significant experience in the social care sector
Proven leadership and management experience
Applicants must be drivers with access to their own vehicle due to the large locality we cover


Benefits and Rewards


A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
Accredited training giving you the knowledge and skills to deliver a first rate job
An employer contributory pension scheme


In addition to the above you also have access to the following great benefits:


Health Cash Plan (for full/part time contracted hours)
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus (terms and conditions apply)
Recognition Initiatives


Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

Proud member of the Disability Confident employer scheme

Flexible Location: NES is a remote friendly employer supporting office, remote and hybrid working. We’re happy to talk about how you want to work.
Work Pattern: Fixed-term, Full Time, 37 hours per week

Fixed-term or Secondment until March 31st 2025
** for NHS applicants, an NHS secondment will be offered in the first instance. For non-NHS applicants, a fixed-term or secondment would be considered.
You must have eligibility and entitlement to work in the UK which is required to be maintained throughout your period of employment.

Who We Are
NHS Education for Scotland (NES) is the national health board with statutory responsibilities to effect sustainable change through workforce development, education and training across the health and social care system in Scotland, while working at UK level with partner organisations.
NES Technology Service has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies.
Our Technology
We are in the business of providing safe, secure and innovative technology products and services that aim to improve outcomes across education, training, workforce, health and care in the public sector in Scotland.

The Opportunity
While to date the majority of the products that NES Technology Service develop are for use by the health and social care workforce, we are now tasked with working on new national scale digital services for the general public. This is an exciting new portfolio of work and we are looking for an experienced design leader to lead our cross-disciplinary public-facing design work.
Do you want to play a lead role in ensuring new public-facing digital services are both valuable and usable by people across Scotland?
Do you enjoy defining and directing design work across the disciplines of user research, service design, UX, UI and content design?
Do you enjoy establishing and overseeing efficient and impactful design operations and other valuable reusable assets?
Do you work well with technology and product professionals, ensuring design talent can seamlessly provide their expertise throughout the product life cycle?
Do you enjoy understanding and articulating user behaviours, needs and motivations to help teams design systems that reflect a deep understanding of t
Working within the User Centred Design team you will have the opportunity to set the direction for some genuinely scalable public-facing services and also help develop and position a growing team of design professionals across specialisms.

Does this sound like you?

What We Love to See
A Design Lead for Public-Facing Services needs to offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:
• Proven experience as a senior design leader and manager
• Ability to collaboratively plan and oversee work in a range of design disiplines
• An extensive understanding of design techniques in a digital context for new and existing products
• Track record in establishing processes for valuable and reusable design assets from active design work
• Experienced in collaborating with multi-disciplinary digital teams including product managers and technical leads
• Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary
• Ability to work on own initiative, to organise and prioritise workload and to meet strict deadlines.

Benefits Which Matter
As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:
• Life-work balance - with opportunities for flexible working and remote working
• Generous NHS pension scheme
• Annual incremental progression (up to the maximum of the salary band) plus annual NHS salary scale review
• Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
• NHS discounts and more

Diversity and Inclusion
Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.
We are focused on hiring the very best talent available for NES, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.
It’s not essential to be in a design leadership role right now. You may be returning from a career break (e.g. maternity, paternity, caring for others) or returning to user research after working in another field. Your experiences elsewhere can bring a fresh perspective to our work.
If you are considering applying and feel it would be helpful to discuss this initially, please contact rohan.gunatillake@nhs.scot

Next Steps
**NHS candidates will be considered firstly on a secondment basis, and so are strongly encouraged to discuss this with their current NHS employer at the earliest opportunity, ideally prior to application.
Our recruitment process is currently 100% remote and if successful you would initially work remotely, working from our offices as operationally required.
All applicants who are shortlisted for interview will be contacted by e-mail.
Online interviews (including a presentation) will take place between 17th – 20th December 2024. The presentation topic will be sent to candidates selected for interview.
For further information please refer to the Job Information Pack below.
Unless otherwise stated the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

Proud member of the Disability Confident employer scheme

Customer Service Advisor

Salary - £26k

My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business who employ over 1,800 people nationwide.

When joining this company, you will be joining a company who focuses on ensuring that their employees feel valued, heard and happy at work. They truly invest in their employees careers and promote growth and progression, and do this through their in-house Learning & Development team to maximise personal and professional development.

The Customer Service Administrator will be based in the Glasgow Head Office and will be responsible in ensuring customers orders and enquiries are carried out in an efficient and effective manner.

Other duties and responsibilities include, but not limited to:

* Taking inbound calls from customers
* Providing quotations and processing orders
* Operating and maintaining spreadsheets
* Liaising with internal departments and external stakeholders
* Producing weekly reports
* Raising contracts and discussing with customers

In return for the above, you will receive:

* Salary £26k
* Monday to Friday shifts on a rotational basis between the hours of 8.45am - 5.30pm
* Great additional benefits including staff incentives and loyalty holidays
* Employee Welfare Fund (company funded social events)
* Access to in-house Learning & Development team

About you

You will have a proven track record within a customer focussed environment, and have demonstrable experience of working in a fast-paced, high volume call centre environment.

You will also have:

* Experience of working in the hire industry would be advantageous
* The ability to work effectively under pressure and prioritise your workload
* The ability to meet deadlines
* Strong attention to detail and be highly organised
* Effective communication skills, both written and verbal
* Proficient skills in MS Office packages including Excel and Word

If you have the required skills and experience to be successful in the role of the Customer Service Advisor, then send your CV across for immediate consideration, as interviews will be held within the next week.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Kilchoan Estate
Livestock & Estate Worker
The Kilchoan Estate is a cultural and educational enterprise in rewilding, preservation & sustainability. Across 1500 acres we are restoring habitats, creating gardens and caring for historic breed livestock. We are looking for enthusiastic applicants to join our team and assist with the development of the estate, gardens and grounds with a focus on the integration of livestock into a conservation grazing rotation.
Situated on the north shores of Loch Melfort, the estate rises from sea-level to 270m. There are a range of distinct habitats including grasslands, peatlands, semi-natural ancient woodland, newly planted native woodland & exotic forestry plantations. We also run several marine projects including a native oyster restoration project and a kelp farm.
We are looking for a highly motivated individual to join our team in a varied role, encompassing a range of tasks across the estate. Working as part of the estate team but also assisting the garden & building departments, the ideal candidate must be capable of following instruction and using their own initiative and expertise.
Duties will include (but not limited too) livestock care & management, grazing management, planting, fencing, path creation, assisting wildlife monitoring, habitat management and assisting with both marine and terrestrial restoration projects. The main responsibilities for this role are
• Day to day interaction with highland cattle including record keeping.
• Processing and co-ordinating the use of firewood across all properties.
• Tractor driving and maintenance, use of front loader bucket, forks and grab. Use of PTO driven implements- toppers, pan mixers etc.

Necessary
• Tractor driving & operation experience
• Handling of livestock

Desirable
• Chainsaw certificate
• Spraying certification- herbicides
• Trailer use

Training, both formal and informal offered. Ongoing personal, professional development supported. There is opportunity for visiting and collaborating with outside organisations across many projects.
Competitive salary offered.