Total 63 Customer Service job vacancies in Gedung Gandaria 8, Lt. 29, Jalan Sultan Iskandar Muda

Job Responsibilities of Customer Service

Team Culture

Build a customer-first culture and foundation:

Recognise our clients’ changing business needs, listen to them, and think of ways to serve them better. Bring about genuine improvements in our service level.

Team development:

Help your team grow, coach newcomers, empower people to be leaders at all levels.

Sales Order Processing (80%)

• Process and manage sales orders from the point of receiving customers’ PO request to last-mile fulfillment and invoicing, ensuring accuracy and timeliness.
• Manage order changes, cancellations, and returns in accordance with company policies and procedures.
• Comply with Company's Just-In-Time Order Processing standard - locking in Customer Purchase Order on the same business day of PO receipt. Not more than 3 credit notes per month for billing errors.

CRM & ERP Management

• Manage the company's customer relationship management (CRM) and Enterprise Resource Planning (ERP) system, ensuring data accuracy and completeness.
• Manage customer account information and maintain accurate records.
• Provide training and support to the Customer Service and Sales team on the use of the ERP and CRM system

Support Our Frontline Customer Service (20%)

• Serve as a backup for the frontline customer service team to cope with the demands.
• Build lasting customer relationships and enhance customer satisfaction through excellent service.

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

客服崗位職責

團隊文化

建立客戶至上的文化與基礎：

認識客戶不斷變化的業務需求，傾聽他們的意見，並想辦法更好地為他們服務。真正提高我們的服務水準。

團隊發展：

幫助您的團隊成長、指導新人、讓人們成為各級領導者。

銷售訂單處理 (80%)

• 從接收客戶的 PO 請求到最後一英里的履行和開立發票，處理和管理銷售訂單，確保準確性和及時性。
• 根據公司政策和程序管理訂單變更、取消和退貨。
• 遵守公司的即時訂單處理標準 - 在收到採購訂單的同一工作日鎖定客戶採購訂單。每月因帳單錯誤而發出的貸方票據不得超過 3 張。

客戶關係管理與企業資源規劃管理

• 管理公司的客戶關係管理（CRM）和企業資源規劃（ERP）系統，確保資料的準確性和完整性。
• 管理客戶帳戶資訊並維護準確的記錄。
• 為客戶服務和銷售團隊提供有關 ERP 和 CRM 系統使用的培訓和支持

支援我們的第一線客戶服務 (20%)

• 作為前線客服團隊的後備，因應需求。
• 透過卓越的服務建立持久的客戶關係並提高客戶滿意度。

津貼和福利

• 休閒著裝要求
• 醫療保險
• 事假
• 個人發展機會

Roles Responsibilities:

Manage calls, live chat enquiries.

Key in all inquiries into system.

Simple daily activity report.

Data entry & data verification upon client's ad hoc project.

Requirements:

SPM holder (Fresh Grade are welcome).

At least 1 year of call centre experience. Call Centre Agent from retail background is preferred.

Good communication skill in English and Bahasa Malaysia.

Good attitude, interpersonal skill and customer service skill.

Willing to work on shift hours and has own transport to travel.

Must work on Saturday, Sunday and public holiday.

prefer can start work immediately

Contact : 017-2766177 (HR Department) for interview appointment or walk in interview

Perks & Benefits

• Nearby public transport
• Medical insurance

角色職責：

管理通話、即時聊天查詢。

將所有查詢鍵入系統。

簡單的每日活動報告。

根據客戶的臨時項目進行資料輸入和資料驗證。

要求：

SPM持有者（歡迎應屆生）。

至少 1 年呼叫中心經驗。有零售背景的呼叫中心代理者優先。

良好的英語和馬來語溝通能力。

良好的態度、人際溝通能力和客戶服務技巧。

願意輪班工作，並擁有自己的出行交通工具。

週六、週日和公共假期必須工作。

更願意立即開始工作

聯絡方式：017-2766177（人力資源部）預約面試或現場面試

津貼和福利

• 附近的公共交通
• 醫療保險

We have an exciting opportunity to join our Customer Service Team at our Wellingborough site. In this position, you will work as part of the Customer Service team and you will be responsible for receiving, logging and responding to all retailer distribution claims and general queries and issues.

Working within Supply Chain department, liaison across all Budgens and Londis retailers and all departments who may be resolving retailer issues.

Key Activities include;

Ensure an appropriate resolution in an effective, efficient manner, within the agreed timeframe and to the required standard

To offer full customer service support to both Budgens and Londis retailers

Log all retailer Distribution Claims

Log all retailer queries and issues

Ensure all retailer claims, queries and issues are dealt with efficiently and effectively

Communicate clearly to retailers, show empathy and work to build a trusting relationship

Handle consumer queries via letters, emails and telephone

Field retailer Distribution claims and log full details on CRM (Budgens) E-claims (Londis)• Field retailer queries, issues and log full details on CRM

Take responsibility and ownership for claims, issues, queries and their resolution, ensuring the Booker GB service standards are met

Resolve queries where possible or if necessary, escalate issues to appropriate departments• Ensure rejected claims are communicated to retailers

Escalate issues to the CST Manager, if appropriate action is not taken

To be successful in this role your skills and qualifications will include;

Educated to GCSE standard or equivalent in Maths and English

Some experience in a retail customer service role desirable

Understanding of Microsoft applications: Outlook, Word and Excel

Excellent communication skills with the ability to remain calm in stressful situations

Able to live and demonstrate the Booker values

Ability to plan, prioritise and approach each issue in a structured manner

Results-orientated, able to take ownership of problems through resolutions

Previous experience within a contact or call centre environment would be highly regarded

AfC employees in Guernsey awarded a further 5.8% from the 1st January 2024. We are seeking a dedicated and enthusiatic Band 3 Support Worker to join the Adult Disabilities Services team on the beautiful Island of Guernsey, in the Channel Islands.

The Service supports people with learning disabilities and autism in a variety of settings. These include residential homes, a short-break service, supported living and outreach. There is also a brand new purpose-built autism hub recently opened.
Depending on your skills and knowledge there will be an opportunity for you to be based in any one of these teams.

Please note; Guernsey has adopted the AfC banding system, but have applied their own salary scales.
The Guernsey Band 3 salary range from 1st Jan is £27,950 to £30,926 plus an annual bonus of £1,605 and higher unsocial hours enhancements; 40% evening/Saturday and 80% Sunday/BH.
Annual leave starts at 36 days up to 42 days with full credit for NHS service for annual leave and sick leave.

The island of Guernsey is in the Channel Islands and has a population of 65,000. It has some of the British Isles' finest and best-kept beaches, a mild and sunny climate, and an offbeat, historic harbor town in St. Peter's Port, the island's capital.

Person Requirements:
At least six months as a Support Worker in a Learning Disabilities setting.
NVQ or equivalent qualification is desirable but there is an opportunity for you to progress through to NVQ 3 or BTech in Positive Behaviour Support.

The benefits of working in Guernsey include:
- A higher-than-UK salary.
- An annual bonus of £1,605.
- A flat rate 20% income tax.
- No Council tax or VAT
- A relocation payment of £5,000*
- On-site Staff Accommodation*
- A generous allowance for private rental accommodation*
- A continental lifestyle, where the people are friendly, and crime is very low.
*Full T&C in relocation directive

We are a leading healthcare recruitment partner with particular expertise in the placement of the full range of Learning Disabilities staff.
As a nurse-led consultancy, our detailed understanding of the complexity of such roles places us in an excellent position to match your skills with the specific requirements of our Recruiting Managers.

For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.com

If this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.

Applications are invited from suitably-qualified and experienced Community Nurses to join the Primary Care health service on the beautiful Island of Guernsey, in the Channel Islands.
The Community Nursing Service provides assistance in assessing, planning, implementing and evaluating programmes of care for patients.
You will work in the patients homes without direct supervision.
You will also be required to assist with the management of caseloads in order to provide a high quality service as well as providing assistance in the supervision, deployment and teaching of staff and student nurses.
You will be a member of a multi-disciplinary team acting as a mentor, preceptor/supervisor.

Please note; Guernsey has adopted the AfC banding system, but have applied their own salary scale.
The current Band 5 salary range is £36,900 to £47,590 plus an annual bonus of £1,605 and higher penalty rates; 36% evening/Saturday and 72% Sunday/BH.
Annual leave starts at 36 days up to 42 days with full credit for NHS service for annual leave and sick leave.

The island of Guernsey is in the Channel Islands and has a population of 65,000. It has some of Britain's finest and best-kept beaches, an especially mild and sunny climate, and an offbeat, historic harbour town in St. Peter's Port, the island's capital.

This unique integrated health service delivers a diverse range of services including diagnosing and treating patients in the island's acute hospital complex, and supporting people with in the wider community.
Providing excellent care, supported by modern equipment and reliant on Healthcare professionals recruited to a high standard.

Person requirements:
Registered Nurse with full registration with the NMC
A minimum of 12 months post-registration experience in Primary Care/Community or similar transferable-skills setting
A flexible approach to an island-setting and a willingness to rotate to all parts of the Community service as required.

The benefits of working in Guernsey include:
- A higher-than-UK salary.
- An annual bonus of £1,605
- A flat rate 20% income tax.
- No Council tax or VAT
- A relocation payment of £5,000*
- On-site Staff Accommodation or a generous allowance for private rental accommodation*
- A continental lifestyle, where the people are friendly, and crime is very low.
*Full T&C in relocation directive

For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.com

If this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.

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Job Responsibilities:

• Provide 1st / 2nd level of helpdesk support to our international clients via phone, chats, or emails in a timely and professional manner.
• Ensure incidents are logged and updated in the Zendesk ticketing system.
• Monitor all ticket statuses in Zendesk and ensure issues are followed through and closed satisfactorily.
• Build a good rapport with clients.
• Learn and achieve a good understanding of product features.
• Diagnose and resolve technical problems, escalate complex issues to appropriate teams when necessary.
• Guide customers through troubleshooting steps and provide clear and concise instructions.
• Document customer interactions, technical solutions, and troubleshooting steps.
• Collaborate with cross-functional teams, including Engineering and Product Management, to resolve technical issues and improve product functionality.
• Perform testing tasks based on Use Case scenarios.
• Work in Batam/Bandung office
• No hybrid/remote/WFH options
• 
  
• Job Requirements:
•  
• Good command of English is a must.
• Educational background in IT software is required.
• Knowledge of support framework best practices.
• Minimum of 2 years of experience in a technical customer support or application customer support role, preferably in a software or technology company.
• Strong technical aptitude and troubleshooting skills, with the ability to analyze and solve complex technical problems.
• Excellent communication skills, both written and verbal, with the ability to communicate technical information to non-technical users effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using SQL commands.
• Proficiency in using a ticketing system such as Zendesk will be an advantage.
• Ability to communicate (verbally and in writing) with Mandarin-speaking clients will be an advantage.
• Willingness to work overtime when necessary.

Other Info:

• 5 days work per week
• Job Types: Full-time, Contract
• Insurance

• Membuat jadwal Pasang dan Service untuk teknisi
• Melakukan follow up kepada konsumen
• Membuat laporan atas keluar masuk material
• Membuat laporan Pemakaiaan material atas suatu project
• Melakukan Stok Opname Material 

Resepsionis

• Supervise and provide feedback to the customer service team, ensuring smooth daily operations.
• Provide support to customer service staff when needed, assisting with complex tasks and resolving issues.
• Investigate and resolve customer complaints, ensuring consistently high levels of customer satisfaction.
• Effectively manage ticketing flow and coverage to ensure efficient handling of customer inquiries.
• Train team members on customer service best practices and company policies maintain high-quality service standards.
• Oversee the development and implementation of service policies, keeping both staff and customers informed.
• Maintain accurate documentation of customer service activities and compile performance reports.
• Collaborate with the Support team to ensure excellent service delivery and seamless coordination between teams.