Total 716 Customer Service job vacancies in Edinburgh, EH1 1EZ

Your new company


You will be joining a well-known organisation who are a staple of the local community. Helping citizens by offering a range of vital services, you will be an integral part of the company's growing customer service function. You will be based in their Edinburgh office with the opportunity to work hybrid and/or flexibly within their office hours.

Your new role


As a Customer Service Advisor, you will be responsible for providing a friendly and supportive customer service to key stakeholders of the organisation. Some of your key duties include:

• Independently manage, and be the first point of contact for, customer enquiries via telephone and email
• Offering advice and information to solve queries or complaints and refer customers to third parties when appropriate
• Having a clear understanding of contracts, schemes and services operated by the organisation
• Customer relationship management - helping customers through the order process
• Building relationships with third party suppliers
• Use their system to log calls and communication with customers
• Meet individual and team targets and KPIs

What you'll need to succeed

• Experience in a customer service role (contact centre desirable, but not essential)
• General office administration experience
• Excellent interpersonal communication skills
• Confident communicator and good team player
• Provide solutions to problems through independent thinking
• Target oriented and comfortable working to meet KPIs

What you'll get in return


In return for your dedication and hard work, you will receive:

• Competitive entry level salary
• Hybrid working model
• Flexible working hours (within the company's opening hours)
• 34 days holiday (including public holidays)
• The opportunity to develop your professional career

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Edinburgh Support Worker Support Workers

Earn up to £23,150.16

Full time & Part time Available

Ark is recruiting Full time & Part time support Workers at our 6 services across Edinburgh.

Located throughout the city our services support people with a variety of support needs, from a couple of hours a week social support to 24 hour a day care.

If you are enthusiastic about supporting people to live their best lives then apply now to join our team!

Your main duties will include but not be limited to:
• Working with colleagues as part of an effective and efficient team to support vulnerable people.
• Communicate and work well with our supported people to provide individual care and maintain appropriate relationships.
• Being responsible in supporting individuals throughout the activities, giving positive feedback and encouragement.
• Updating and maintaining accurate records using a tablet on Arks Information Management system.

View our job outline, find out what you working week could look like and hear from our current Support Workers on Arks website www.arkha.org.uk/work-with-us

Why Ark?
• No Previous Experience Required
Ark provide full training so no previous experience is required making our Support Worker roles the perfect place to start your career in Adult Social Care.
• Get a qualification while you work
Ark fully fund your SVQ2 in Health & Social Care which you complete with the support of our in house SVQ team.
• Employee Discounts
Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Career Progression
Over 75% of all Managers within Care & Support have been promoted internally.
• Employee Assistance Program
Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
• Contracted hours to suit you
We have Full-time, Part-time and Relief Support Worker roles available at our services throughout Scotland.
• Annual Leave Buy & Sell Scheme: Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year;
• Enhanced Overtime: Any hours worked by a Support Worker over full-time contractual hours, will be eligible to be payed an enhanced rate.

In return for your valuable contribution, Ark will also offer you:
• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme
• Fully funded PVG & 1st year SSSC registration paid by Ark

Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported peoples lives, helping them to achieve their dreams.

Ark would love to hear from you whether you are an experienced Support Worker or new to Social Care.
To apply complete Arks online application form at www.arkha.org.uk/work-with-us .

Please note Ark is not a UK Visa Sponsor.

Scottish Charity No. SCO15694
Previous experience of the following is an advantage but not essential as Ark will provide full training: Care Worker, Social worker, Home Carer, Case Worker, Care Assistant, Autism Support Worker, Personal Care Assistant , Social Care Worker.

Proud member of the Disability Confident employer scheme

Brief description of support work
Personal care primarily with some domestic support to an elderly woman in her home. Blister pack meds. The lady has dementia, poor mobility, is blind, and has a retired guide dog. Lives with husband, who would be your employer. Slight moving and handling. Lives near City Centre – but free car parking for the worker. Has a PA Team of 2 in place but needs additional hours of support as below

Hours and rate of pay – up to 35 hours per week at £13 per hour

Days and hours – flexible - part or full time to suit, preference for weekends, and 12 hour waking nights available if wished.

Person specification
A woman of any age who has some basic experience of providing care and support to an adult or older person. Someone with a flexible and relaxed approach and a sense of humour. No formal qualifications are required. A driving license is not necessary

The role is open to female applicants only. This is a genuine occupational requirement. Applicants should either be members of the Protection of Vulnerable Groups (PVG) Scheme or be willing to join. The employer here will meet the cost.

Please apply as soon as possible by completing and returning an application form.

For more information and an application form please obtain an application pack. This can be downloaded from the recruitment section of www.lothiancil.org.uk or by email pajobs@lothiancil.org.uk and quoting reference NB WN ED.

Customer Service Advisor

Location: Edinburgh
Schedule: Monday - Friday
Compensation: £13 per hour

Are you a Customer Service Superstar seeking a new and rewarding opportunity? Join our dynamic customer service team in Edinburgh and become a vital part of a company that truly values its employees. With a competitive pay rate of £13 per hour, weekly pay, and the potential for a permanent position following an initial 6-month contract, this role offers an excellent pathway for career growth.

Key Responsibilities:

* Deliver Exceptional Service: Engage with our valued customers through phone, email, and live chat, ensuring every interaction is a positive experience.
* Problem Solving: Utilize your problem-solving skills to address and resolve customer inquiries efficiently.
* Product Knowledge: Showcase your expertise by providing customers with accurate and comprehensive product information.
* Communication: Maintain clear, professional, and friendly communication at all times.

What We Offer:

* Supportive Team Environment: Work in a collaborative and encouraging setting where your development is a priority.
* Work-Life Balance: Enjoy a healthy work-life balance with Monday to Friday working hours from 9 am to 5:30 pm, leaving your weekends free.
* Career Advancement: Take advantage of opportunities to grow within the company and reach your full potential.

Ideal Candidate:

* Customer-Focused: You have a passion for providing outstanding customer service.
* Resilient and Adaptable: Capable of handling a fast-paced environment while maintaining a positive attitude.
* Excellent Communicator: Strong verbal and written communication skills are essential.
* Team Player: Able to work well within a team and contribute to a supportive work culture.

If you are enthusiastic about delivering top-tier customer service, adept at resolving issues, and eager to excel in a dynamic role, we want to hear from you.

Apply now to embark on a fulfilling career with a company that rewards dedication and values its team members.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Description

Children, Education and Justice Services

Pupil Support Assistant (Wellbeing Hub)
Broughton High School

Salary: £24,909 - £25,116 (pro-rata for part-time and sessional)
Hours: 30 per week, 39 weeks sessional

Are you kind, caring and passionate about supporting children and young people? Do children and young people respond well to your support? Do you have the skills and values to support young people to thrive?

Broughton High School is recruiting a Pupil Support Assistant (Wellbeing Hub) to support young people transition from primary school, build social and communication skills and support positive destinations. You will be positive, a good team player and will be committed to working with young people, especially those with additional support needs.

The post will involve building relationships of trust with children and their families. This role will be part of enhanced staffing within the Wellbeing Hub. The Hub is led by a Curriculum Leader. You will work alongside them and a Pupil Support Officer to support children with social and emotional needs to thrive in their mainstream school.

All successful candidates will be given intensive training to help them carry out their role.

Candidates may be asked to provide basic first aid and administer medication as appropriate. A suitable qualification in first aid or experience in this area along with a willingness to undertake any necessary training is desirable.

If you feel you would enjoy this rewarding role we would love to hear from you.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Join us as a Customer Service & Operations Analyst in Complaints

• Working with a supportive and collaborative team, you’ll be helping us with complaints related activities
• You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
• This role offers great career development opportunities with relevant training programmes and exposure for you and your work
• There will be an 8 week training period in which you’ll be expected to attend the office twice a week during this time. After the 8 week period you’ll then be in the office twice a month but this is subject to change depending on business needs

What you'll do

Joining a specialist Complaints team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

You’ll already have knowledge and experience of working with complaints processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and verbal communication skills

Customer Service Advisor

Location: Edinburgh
Schedule: Monday - Friday 9am - 5.30pm
Compensation: £13 per hour

Are you a Customer Service Superstar seeking a new and rewarding opportunity? Join our dynamic customer service team in Edinburgh and become a vital part of a company that truly values its employees. With a competitive pay rate of £13 per hour, weekly pay, and the potential for a permanent position following an initial 6-month contract, this role offers an excellent pathway for career growth.

Key Responsibilities:

* Deliver Exceptional Service: Engage with our valued customers through phone, email, and live chat, ensuring every interaction is a positive experience.
* Problem Solving: Utilize your problem-solving skills to address and resolve customer inquiries efficiently.
* Product Knowledge: Showcase your expertise by providing customers with accurate and comprehensive product information.
* Communication: Maintain clear, professional, and friendly communication at all times.

What We Offer:

* Supportive Team Environment: Work in a collaborative and encouraging setting where your development is a priority.
* Work-Life Balance: Enjoy a healthy work-life balance with Monday to Friday working hours from 9 am to 5:30 pm, leaving your weekends free.
* Career Advancement: Take advantage of opportunities to grow within the company and reach your full potential.

Ideal Candidate:

* Customer-Focused: You have a passion for providing outstanding customer service.
* Resilient and Adaptable: Capable of handling a fast-paced environment while maintaining a positive attitude.
* Excellent Communicator: Strong verbal and written communication skills are essential.
* Team Player: Able to work well within a team and contribute to a supportive work culture.

If you are enthusiastic about delivering top-tier customer service, adept at resolving issues, and eager to excel in a dynamic role, we want to hear from you.

Apply now to embark on a fulfilling career with a company that rewards dedication and values its team members.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Care Support Worker (Personal Assistant)

Location: Edinburgh - Kingsknowe area.
Salary: £12 per hour.
Contract: Permanent contracts of between 15 to 25 hours per week plus overnight support. Examples of shifts - 8.30am-1.30pm, 1.30pm-6.30pm and 6.30pm-11.30pm plus overnight support.

Let us introduce you to Annie:

Annie lives in her own flat in Edinburgh and is supported to live independently.

Annie enjoys watching a variety of sports on TV including tennis, athletics, rugby, to name a few. She also enjoys going to Edinburgh and Scotland home rugby games with her stepdad. She regularly visits the local library to get both printed and audio books and frequently enjoys visits to the nearby Sainsbury's for shopping and bargains!

Annie is a lovely young woman who loves spending time with her PA's, she likes to chat and have a laugh with her staff. Annie has a wicked sense of humour and would like her staff to have a good sense of humour also.

Annie likes watching the news, movies and a variety of other programmes, particularly on Netflix and Disney, and she likes to talk about these. Christmas time is her favourite time of the year as she loves the atmosphere and of course Christmas movies which she tries to resist watching from September but usually fails. Music is also a particular interest of hers and she especially likes pop and rock and will enjoy watching music videos on her TV or computer.

Annie needs a dedicated team around her who are compassionate and person centred and who will respect her wishes. Annie would like a team who enjoys supporting her in these interests and be able to make her feel happy and safe whilst enabling her to live her best life! If this is you, we would love to hear from you.

That is why Annie needs you! Will you bring your best so that Annie can live her best live?

Are you interested in working for an award-winning social care charity?

Personal Assistants (Support Workers) have the most important role within Enable by making a positive difference every day to the lives of the people we support. No two days are the same for our Personal Assistants but what we can guarantee is that you will be supporting someone with a learning disability to achieve their goals and outcomes - whatever they may be!

Each person we support has different support needs, so your role as Support Worker may include assisting them with various aspects of personal care, moving and handling or positive behavioural support whilst expanding their social networks and connections.
ENABLE creates a bespoke team around every individual we support, and our team of Personal Assistants work collaboratively to ensure the safety, wellbeing and aspirations of the people we support are met.

About You

If you think you share the same interests and have the commitment, dedication, and above all, desire to support Annie to get the most out of life; then please apply now!

Enable needs you and your values to help us create an equal society for every person who has a learning disability.

You don't need experience in care to start your social care career with Enable. We recruit people based on their values and transferrable skills. Wherever your journey has taken you up until now, join us, and together we will forge a new path in what could potentially be the most rewarding role you have ever had!

About Us

Enable is a dynamic and vibrant organisation dedicated to improving the lives of people with learning disabilities and we are looking for motivated and driven individuals to join us in ensuring they have the same opportunities as everyone else.

We believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities. These include, but are not limited to:

* Person Centred approaches, planning and thinking
* Introduction to autism
* Epilepsy awareness
* Moving and Handling
* Adult support and protection
* Child support and protection
* First Aid
* Positive Behaviour Support

We also have an excellent range of staff benefits on offer including but not limited to:

* Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
* Employee Assistance Programme
* Cycle to Work Scheme*
* Season Ticket Loans*

Starting a career with Enable is the first step towards making a real difference in our award-winning charity's mission to help create an equal society for every person who has a learning disability.

Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.

Note: The successful applicant will be required to register with the Scottish Social Services Council (SSSC) within 6 months of their start date.

*terms & conditions apply

Social Care Alba are looking for a Support Worker / Personal Assistant who will be responsible for the day-to-day care, delivering personalized and outcome-based care, allowing customers to live a full an active life.

You will provide emotional and physical support to individuals and their families. To facilitate independence by working in a dignified and respectful way.

Supporting service users, including assisting with:

- Advocacy and being a Key Worker.
- Catheter care, moving and assisting.
- Promotion of equality and people’s rights.
- Social visits, meal preparation and shopping.
- Reporting incidents, accidents, or complaints.
- Medication, washing dressing, continence promotion.

Managing personal workload, including:

- Logging into and out of every visit.
- Attending and contributing to meetings.
- Updating electronic records such as daily notes.
- Keeping updated with care legislation and SCA policies.
- Attending all relevant training and development programs.

Support Worker / Personal Assistant – Candidate specification:

2 years or more experience in a similar role desirable
SVQ 2 or equivalent in Health or Social Care desirable

Excellent - Compassionate, trustworthy, and reliability
Good - Attention to detail.
Good - Time management, and planning.
Good - Ability to work independently with initiative.
Good - Communication across different audiences
Basic - Knowledge of health and safety.
Basic - Understanding of health & social care best practice.

Experience of the following an advantage: Care Worker, Social worker, Home Carer, Case worker, Care assistant, Social Care

Why choose Social Care Alba?

- Visa support
- Competitive salary
- Uplift for overtime
- Employers’ contribution into your pension
- Health and Wellbeing Activities
- Travel expenses
- A clear career pathway
- Guaranteed hours
- Opportunities for career development-Support from SVQ to Degree
- Your own Buddy and access to our Mentorship progress
- Paid Induction & Full training
- Generous Refer a friend scheme
- Participation to social occasions and events (Foodie Fridays)
- Access to education and learning resources
- On-going support with paid specialist training
- Open-door’ policy so you can drop in to talk or have a coffee, Fruits & Snacks.

Sound Good, then read on?

We are an Equal Opportunities Employer, however due to the nature of this position, this post is exempt under the Equality Act 2010. In this instance there is a Genuine Occupational Requirement to recruit Female applicants only.


How to apply:

Simply click “APPLY” to be directed to our site to complete our application process; this takes just a few minutes, and we’ll give you a quick call to proceed. It’s as easy as that!

Job Description

Children, Education and Justice Services

Pupil Support Assistants - Special Schools
Posts available at various special schools across Edinburgh

Salary: £25,322 - £27,727 (pro rata for part time and sessional)
Hours: various - maximum of 30 per week, 39 weeks sessional

The City of Edinburgh Council would like to invite applications from candidates who wish to apply for the following Special School Pupil Support Assistant posts:

Permanent posts

Braidburn 28.5 hours per week (8.45am-3.45pm)

St Crispin's 27.5 hours per week (8.30am-3.15pm (M-Th) & 1.15pm (Fri))

Fixed Term posts

St Crispin's 30 hours per week (8.30am-3.35pm (M-Th) & 1.20pm (Fri))

Woodlands 30 hours per week (8.45am-3.50pm (M-Th) & 1.20pm (Fri))

More details about our Special Schools available at:

https://www.edinburgh.gov.uk/directory/10189/special-schools

We are looking for conscientious, committed candidates with excellent inter-personal and communication skills. You will be working as part of a team and there will be many training opportunities to support you in working with our children and young people. Previous experience of working in a school would be desirable.

* Note - Please read the sessional working information attached to this advert. This explains how salaries are calculated for sessional (term time) and part time posts.

Sessional staff are paid for the total number of weeks they work each year (39) plus the number of weeks' leave they are entitled to, which depends on length of service.

PSAs do not work during the 12 weeks of school holidays, however total salary is paid in 12 equal monthly payments, over the year. There are also opportunities to work in a holiday hub provision during the school holidays for successful candidates looking to work during the school holidays.

Once you have applied for this post you will receive an email with a link to complete a preferences form where you can give us more information about school settings which would match your preferences as well as the hours you would like to work.

Please note that these posts are subject to review and also have a mobility clause meaning there is a chance successful candidates could be moved to a different school in the future.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

Requirements

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice services

School Support Assistant- Welfare & Reprographics
Balerno Community High School

Salary: £24,909 - £25,116 (pro rata for part-time and sessional)
Hours: 24.5 per week, 39 weeks sessional

Balerno High School is a fully comprehensive, non-denominational high school situated in the southwest of Edinburgh. We are proud to be a school community built on strong relationships and a commitment to success. Our school values promote excellence and resilience; and we provide a learning and teaching environment built on respect, honesty and inclusion.

Our school has an excellent academic reputation and a vibrant extra curricular and enrichment programme.

We are looking for an enthusiastic and motivated individual to join our Business Support team. Your primary role will be to support pupil welfare, including first aid and the administration of medications as required. You will also be responsible for processing reprographic requests. You will also support with general administrative duties

You must demonstrate a flexible approach to supporting the school, and be committed to providing a high level of service to staff and pupils.

You should be able to demonstrate excellent communication skills as you will be communicating with staff, pupils and families.

Good organisational skills are essential to manage a varied workload.

Experience in using Microsoft office packages is desirable.

A current First aid certificate is desirable, with the commitment to attend training essential.

Further information about the school can be found at our website www.balernochs.edin.sch.uk or if you require specific information please contact the school by email at admin.balernochs.edin.sch.uk or telephone on 0131 477 7788.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

School Support Assistant - Health & Food Technology
Balerno Community High School

Salary: £24,909 -£25,116 (pro rata for part time and sessional)
Hours: 16 per week, 39 weeks sessional

Balerno High School is a fully comprehensive, non-denominational high school situated in the southwest of Edinburgh. We are proud to be school community built on strong relationships and a commitment to success. Our school values promote excellence and resilience; and we provide a learning and teaching environment built on respect, honesty and inclusion.

We are looking to appoint an organised and pro active individual with good communication skills to join our very busy Health & Wellbeing faculty. The role is to provide support to 3 teachers.

A good level of IT skills is essential as we utilise email, online systems for ordering and digital recipes.

The main duties of the role include; online food ordering, preparing for practical cookery lessons, maintaining food stocks, admin tasks , preparing fabric and patterns for Fashion courses, maintaining the preparation room and classrooms.

A good knowledge of kitchen hygiene safety is desirable is however we would support the successful candidate to achieve a food hygiene qualification.

The hours of work are Monday- Thursday 12:00-16:00

Further information about the school can be found at our website www.balernochs.edin.sch.uk or if you require specific information please contact the school by email at admin@balernochs.edin.sch.uk or telephone on 0131 477 7788

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Pupil Support Assistant (Enhanced Support Base)
Murrayburn Primary School

Salary: £24,909 - £25,116 (pro rata for part time and sessional)
Hours: 23.5 per week, 39 weeks sessional

“Murrayburn Primary School Enhanced Support Base (ESB) comprises of three classes (within a mainstream primary school) supporting pupils aged 5-12 who have a range of diagnosed additional support needs (ASNs). Almost all pupils have a diagnosis of Autism Spectrum Disorder and many have additional co-existing conditions (e.g. Intellectual Disability; ADHD; Developmental Co-ordination Disorder etc.), which can result in complex learning and behavioural profiles.

We are looking to recruit a part-time Monday to Friday Pupil Support Assistant to work as part of our ESB team. The role would require the successful candidate to work alongside class teachers and nursery nurses to support pupils in their learning, play and general development. Several pupils can present with dysregulated behaviour and require support with toileting and transitions throughout the school day. You may also work 1:1 with a pupil.

The candidates for this position will ideally have had experience working with children with similar ASN profiles in an educational setting. Knowledge of strategies and interventions to support pupils with additional needs and an ability to communicate well and work as part of a class staff team are desirable attributes for applicants. The ability to think creatively and be flexible in your approach to supporting young people are also important qualities when working towards positive outcomes for pupils.

Experience working in the school environment is preferential.

For more information please visit the website https://murrayburnprimaryschool.com. Alternatively call our ESB Principal Teacher - Ms Ridland 0131 453 5339.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Customer Service Advisor - Edinburgh - £13/hr - Full-time, Hybrid Role with Remote Training

Location: Edinburgh (Hybrid - 3 days from home)
Schedule: Monday - Friday, 9 am - 5:30 pm
Compensation: £13 per hour + Weekly Pay

Are you passionate about customer service and looking for a rewarding career? Join our team in Edinburgh as a Customer Service Advisor and enjoy a competitive salary with opportunities for career growth. This hybrid role offers 3 days from home and the potential for a permanent position after an initial 6-month contract.

Training:

Fully Remote for the First 5 Weeks: Your training will be conducted remotely, ensuring flexibility from day one.
No Holidays During Training: Please note, holidays cannot be accommodated during the initial 5 weeks of training.
Key Responsibilities:

Deliver Exceptional Customer Service: Engage with customers through phone, email, and live chat, ensuring a positive experience.
Resolve Issues Efficiently: Utilize problem-solving skills to address and resolve inquiries promptly.
Showcase Product Knowledge: Provide customers with accurate product information to enhance their experience.
Maintain Clear Communication: Ensure professional, friendly, and effective communication with customers.
Why Join Us?

Hybrid Work Environment: Enjoy 3 days working from home each week for better work-life balance.
Supportive Work Environment: Work within a team that values your development and offers career growth.
Work-Life Balance: Enjoy weekends free with Monday to Friday working hours.
Opportunities for Advancement: Take advantage of clear pathways for career progression within our company.
Ideal Candidate:

Customer-Focused: Passionate about providing exceptional customer service.
Resilient & Adaptable: Thrive in a fast-paced environment with a positive attitude.
Strong Communicator: Excellent verbal and written communication skills.
Team Player: Collaborative and supportive in a team setting.
If you're eager to advance your career in a dynamic and supportive company, apply today to join a team that truly values its employees!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Ready to make an impact? Join a thriving financial services company and help customers every day!

Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a supportive, dynamic work environment where growth opportunities are endless? If so, we have the perfect role for you!

Our client, a leading financial services company, is looking for enthusiastic individuals to join their team in a Customer Service position starting January 13, 2025. This is a hybrid role, giving you the flexibility to work from home for 3 days a week and just 2 days in their brand-new Edinburgh Gyle office. Plus, enjoy the convenience of fully remote training for the first 5 weeks!

This is a 6-month temporary contract, with a bonus upon successful completion. There's also the potential for permanent opportunities for top performers!

What's on offer:

• £11.60 per hour + £1.44 holiday pay
• A fantastic, supportive work environment with growth and development opportunities
• The chance to join a company that values your skills and contributions
• A bonus for completing your contract

What we're looking for:

• Strong customer service skills - you're great at helping and listening to people
• Excellent problem-solving abilities to resolve customer queries effectively
• The ability to operate a computer with ease
• A positive attitude and a passion for delivering the best service possible

If you're ready to start a rewarding career with one of the most exciting financial services companies around, apply today! Take the first step towards your next adventure.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age