Total 827 Customer Service job vacancies in Derby, Derbyshire, DE1 3QB

Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Salary Range: £38,626 - £40,476 per annum (Successful applicants would normally be appointed on the bottom of the salary grade. Exceptions may apply)

1 post, Full Time, 37 hours a week, Permanent

Location: Joint Training Centre, Ripley, Derbyshire, DE5 3SU
Agile working arrangements can be discussed with the successful candidate.

We’re seeking a passionate and experienced OD Partner to join our team, dedicated to enhancing how we support and develop our people. If you're looking for a role filled with variety and challenge, with a focus on leadership, facilitating development activities, and shaping our organisational culture, this could be the perfect opportunity for you.

In this role, you’ll plan, develop, and implement key OD initiatives across the Service, driving high levels of employee engagement and building a high-performing, change-ready culture. You’ll work on themes such as values and behaviours, talent and performance management, leadership development, employee engagement, coaching, mentoring, and workforce planning.

Working collaboratively with stakeholders, you’ll bring a strategic approach to OD, ensuring we meet the evolving needs of our workforce and respond effectively to both local and national challenges. Your expertise will be central to promoting a holistic ‘people, processes, and systems’ approach that supports leadership development and cultural transformation across our organisation.

If you're ready to make an impact and drive meaningful change, we’d love to hear from you!

There will be a requirement for some travel for which a pool car will be provided.

The normal working week is 37 hours however you may occasionally need to work beyond normal office hours.

In return we offer;
• Flexible working hours.
• Family friendly policies.
• Annual Leave entitlement of 27 days increasing to 32 days after 5 years’ service.
• Free, secure on-site car parking.
• Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
• Employee discount scheme (Boost).
• Employee support networks.
• Enhanced Maternity Pay (subject to meeting eligibility criteria).
• Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
• Ongoing training and development opportunities.
• Eligibility to join the Local Government Pension Scheme with generous employer contributions.
• Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.

Please be advised that we are currently in the process of introducing a new Job Evaluation scheme and will also be reviewing the pay and grading structure. As a result of this all Support roles will be re-evaluated.

We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.

We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.

Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.


The closing date for completed applications is midnight on Sunday 1st December 2024. Interviews will be held in the week commencing 16th December 2024.

For an informal chat regarding the role please contact the recruiting manager Lisa Bayliss at lbayliss@derbys-fire.gov.uk

If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.

Care Home Administrator

Regency Hall Care Home, 9, Chapel Lane, Glossop SK13 1PJ

Harbour Healthcare

Harbour Healthcare are recruiting for a Admin assistant in Glossop. Harbour Healthcare set high standards for resident care, working for Harbour Healthcare will mean that you are joining a team that put residents care and comfort before everything else. Our team are professional, respectful, responsible, well trained and have high expectations of themselves and each other.

This represents a great opportunity for the right individual, who will be positive, self-motivated, friendly, and proactive. We are looking for someone who is experienced in the field to join our established team of professionals.

The Administrator’s main duties will include:

· Processing payroll details for all employees. Use of Cold Harbour system.

· Ensuring that both care worker and service user files remain compliant and chasing up key documents as and when required.

· Maintaining and updating compliance dashboards such as NMDS and training platforms.

· Assisting with the recruitment selection process, handing out application forms to applicants, ensuring that they are all fully vetted, screened and trained before placement as well as ensuring that training requirements and needs are met continuously.

· Filing.

· Answering telephone calls and liaising with clients, their relatives, and external stakeholders.

· Taking minutes of meetings.

· Adhering to current GDPR requirements.

· Writing letters and emails.

· Providing general administrative support to the management and home.

The Administrator’s role is a key role in the Company that will require the post holder to ensure the smooth running of the office. In order for the Administrator to perform effectively, the successful applicant will have had previous experience and will also possess the following key attributes, which must be demonstrated at interview:

Essential Skills:

· Excellent written and verbal communication skills

· Proficiency using Microsoft Office Suite

· Hands-on experience with office equipment (e.g. fax machines and printers)

· Professional attitude and appearance

· Ability to be resourceful and proactive when issues arise

· Excellent organisational skills

· Multitasking and time-management skills, with the ability to prioritise tasks.

What are the Tangible benefits for working for Harbour?


Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more!
Cycle Scheme – up to 39% savings on your bike purchase
FREE face-to-face counselling, for you and your family!
Staff recognition award ceremonies
£30 voucher available every month for the nominated ‘Employee of the month’
Opportunities for training and career progression
Salary Sacrifice Pension scheme
Blue Light Card – up to 50% discount across 100’s of retailers
Access to a FREE eye test and discounted glasses
Cashback card – save up to £500 annually, can be used at over 80 big brands
Wellbeing portal:
FREE meditation series
FREE wellbeing podcasts & live virtual events
FREE mental health support programmes
FREE workout plans
FREE Live digital gym classes
FREE mindset and wellbeing series
Seasonal Company events, competitions and incentives
Refer a friend scheme – earn upto £250 when referring a friend to work for Harbour Healthcare
On-site parking


If you believe that you might be right for this role, we would love to hear from you.

Apply now!

Proud member of the Disability Confident employer scheme

Our client is looking for experienced customer service adviser's to join their market leading boiler team to provide first class customer service to their extensive customer base.

Hours: 39.5 hours per week, Shift work between 8am - 6pm Monday to Friday, 8am - 3pm Saturday, 8am - 12pm Sunday

You will be dealing with customers who contact our client via telephone, email, SMS live chat or WhatsApp to arrange engineer visits. You will gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service. Working in line with Contact Centre processes and targets to ensure a professional service is provided at all levels.

Minimum Requirements: Proven customer service skills. GCSE Grade 4 or equivalent in English. A solid understanding of Microsoft applications and web-based platforms. Previous contact centre experience is desirable.

Rewards and Benefits

Comprehensive 4-week training period

Annual bonus scheme

25 days annual leave. You may be required to work bank holidays, if so, you will receive a day in lieu.

A generous pension scheme, the employee pays 1% and the company contributes 7%

An employee assistance programme, free flu jabs and eye tests

Subsidised bistro and coffee shop on site

Employee benefits hub

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Receptionist / Facilities Administrator
Based in Derby | on-site role with parking available
Full Time hours | shifts will be 7:30am to 3:30pm or 10:30am to 7:00pm | one week on each
ASAP start for a minimum of 1 month | very likely to be extended or be made permanent
Pay rate of £13.00 per hour + holiday pay

One of my regular clients has reached out to me for some Reception temp cover at their offices based in Derby on a Full-Time basis, initially for one month but will likely run until the end of the year.

The hours for this role will be either an early shift (7:30am to 3:30pm) or a later shift (10:30am to 7:00pm) - worked one week on the early shift, then one week on the later shift. Candidates must be flexible and able to work both/either shift when needed.

Candidates should also have their own transport as there may be some requirement to cover other offices locally.

The main purpose of this role will be to provide Reception cover & basic Facilities support to the business.

Duties involved in this role will include:
* Working on the front-desk Reception, providing excellent service to all visitors & staff entering the office
* Ensuring that all visitors are appropriately signed in & vetted before entering the building, challenging unexpected visitors when required
* Handling incoming calls, passing to the appropriate party
* Assisting with meeting room bookings including organising refreshments & stationery
* Carrying out maintenance checks, reporting any faults or work needing done to the service desk
* Some basic ad-hoc administration as required

In order to be considered for this role your skills and experience should include:
* Previous experience in a Reception or Administration role - this experience is ESSENTIAL
* Excellent interpersonal & communication skills, both written and verbal
* Solid IT Skills

If this is the role for you, apply now!

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Location: Derby

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers If you are applying for an Internal Secondment, please ensure you have spoken to your line manager and have their support prior to your application. Please speak to the Recruitment Team if you have any questions.

Our vision is that everyone living within the communities we serve has access to end-of-life care of the highest quality and we need you, our best, most valued asset, to deliver our mission of making every day count through giving the highest quality support and care to our patients and carers. Please see the attached job description.

When you'll be working: We are looking for a regular team to work permanently with our client Assignments: 2 week on, 2 week off Assignments and breaks will be planned in advance What to look forward to: £138 up to £162 per day depending on experience and qualifications Accrued holiday pay A Nest Personal Pension account Full specialist training We recognise outstanding Active Behaviours via the Active Awards programme Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Job Title: Homeless Support Worker

Job Type: Temporary

Location: Chesterfield, Derbyshire

Industry: Social Care - Homelessness - Asylum Seekers & Young People

Key responsibilities of a Homeless Support Worker

In this Homeless Support Worker job, your responsibilities will include:

• To provide dedicated housing support to keep service users within their tenancies and improve long term goals
• As well as housing knowledge you will need to have specialist knowledge around drug and alcohol, mental health, domestic violence and provide support to people in their homes to improve their engagement in treatment services.
• To utilise case managements skills to provide coordination of interventions and activities to empower the recovery of individuals accessing services.
• Deliver activities and interventions which may be alongside peers in line with personal budgets.
• To work collaboratively with external partner agencies to provide support to Service Users that meets their needs through all stages of their individual recovery journey
• To carry out duties in line with organisational policies and procedures

Skills & experience of a Homeless Support Worker

• Proven track record of working In a homeless service or substance misuse before - dealt with a caseload and support sessions
• Car driver is necessary as travel around Chesterfield is essential
• Holds an enhanced DBS child and adult cleared - Issued In the last 12 months or on the update service
• Available to work on a temporary on-going basis - potential to be temporary to permanent

If you feel you meet the above criteria please apply within, anything other questions you can call the office on 021 631 5930 and ask for Alisha.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Are you an experienced professional in the point-of-sale display industry? Our client, a leading company based in the Derby area, is seeking a Sales Support Administrator to join their team.

The Role:

As a Sales Support Administrator, you will play a crucial role in supporting the sales team and ensuring smooth operations.

• Provide administrative support to the sales team.
• Assist in managing client accounts and maintaining relationships.
• Coordinate with production and logistics teams to ensure timely delivery of products.
• Prepare sales reports and presentations.
• Handle customer inquiries and resolve issues promptly.

The Candidate:

The ideal Sales Support Administrator will have experience in the POS display industry and possess the following skills:

• Previous experience in the point-of-sale display industry is essential.
• Strong organisational and multitasking abilities.
• Detail-oriented with a focus on accuracy.
• Strong problem-solving skills.

Our client is a renowned company based in Derby, known for their expertise in creating bespoke cardboard POS displays. They are committed to delivering high-quality products and exceptional service to their clients.

If you're an experienced Sales Support Administrator with a background in the POS display industry, this could be the perfect opportunity for you. Join a leading company in Derby and contribute to their continued success. Apply now to take the next step in your career.

If you have experience as a Sales Coordinator, Sales Administrator, Customer Service Administrator, Sales Assistant, or Sales Operations Specialist, you might find this Sales Support Administrator role particularly interesting. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Community Care Assistants

Ashby De La Zouch/Hinckley and Bosworth and Surrounding Areas

Weekend Shifts available

From £12.00 per hour with weekly pay

Full and part time hours available

Shifts also available in Markfield supporting a client in their own home. Fridays 16:00 - 18:00. Saturdays 10.30 - 15:30 and day long shifts in school holidays ad hoc.

Who will you be helping to make life better for?

Prestige Nursing & Care Leicestershire Branch are seeking dedicated and passionate Community Carers to join our care and support team. You will work delivering person centred, specialised care to your clients in their own homes on a one to one basis. This will enable you to maintain a clinical and supportive overview of your client.

We are looking for Community Carers who can build positive relationships with a range of clients and their families as we understand the importance that we play in their lives.

Being employed as a Carer by us means we provide:

• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• A variety of shifts to suit your lifestyle
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Unlimited annual leave request
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Holiday pay
• Refer a friend via our Care Friends incentive App- T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

We're looking for:

• Paid previous experience as a care assistant is an advantage but not essential we can provide full training with our introduction to care programme
• Excellent communication skills
• Compassionate and kind individuals
• A driver's licence and use of own vehicle essential
• Good professional or personal references

In line with CQC & Care Insectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to time lines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

#INDHP24

The primary purpose of this role is to be the first point of contact for patients, providing a friendly, efficient and polite service Due to the nature of the business it is necessary that the successful candidate is flexible with regards to shifts and providing cover at either Surgery should the need arise Proactively communicate information between relevant patients, GPs and colleagues. Answering our telephones promptly to reduce call waiting times for patients. We know our patients have busy lives and want to speak to us as quickly as possible To demonstrate efficiency, knowledge and skill in navigating the call and ensuring the patient needs are addressed in full, which will involve signposting to a more appropriate service Setting a positive professional example to both patients and colleagues and supporting your colleagues in all aspects of the role, being mindful of each other and being aware of when your colleagues need further assistance particularly if one area of reception is busy and other areas are not Prioritise tasks and remain calm in a busy environment, dealing with competing demands from patients and doctors etc. This means working as a team, communicating well with each other to avoid duplication in work and to keep tasks down to a minimum. Recognising when it would be appropriate to fulfil the whole patient encounter at the time, rather than passing on work to a colleague Adhering to and enforcing all surgery policies and procedures, keeping up to date with new policies and changes to policies as required

Position: Care Coordinator (Domiciliary Care)
Shifts Available: 5 days / 37.50 hours per week, with availability to be on call or work weekends where necessary.

About ICare Group:

At ICare Group, we are more than just a care provider—we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care (Domiciliary Care) services deliver essential support to individuals in the comfort of their own homes. As a Care Coordinator, you will play a vital role in coordinating home care services, ensuring operational efficiency, and maintaining high standards of care. If you are passionate about making a positive impact and excel in a dynamic environment, we would love to hear from you!

Why Work with ICare Group?


£125 Welcome Bonus: Receive a welcome bonus upon joining (terms and conditions apply).
Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
Quarterly and Annual Carer Awards: Get rewarded for your commitment to ICare with our Carer Awards.
Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card!
Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits.
Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply).
Uniform and Infection Control Equipment: Full uniform provided, including free infection control equipment.
Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.
Comprehensive Training: Receive Fast-track training, paid induction, and 3 days of on-the-job shadowing. We offer ongoing development, with opportunities to advance your career.
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
Supportive Environment: ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.

Champion Sustainability in Healthcare: We’re leading the way in environmentally responsible healthcare and are committed to reducing our environmental footprint. Through our Carbon Reduction Plan, we've cut emissions by 88.8% since 2019 and are on track to achieve Net Zero emissions by 2030.

Weekly or Fortnightly Pay and Pension: Most of our sites enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.


What You Will Do:


Coordinate Home Care Services: Manage and coordinate home care services to ensure efficient delivery and high standards of care.
Support Care Management: Assist in maintaining records, producing reports, and investigating complaints from service users and employees.
Produce Staffing Rotas: Create and manage weekly staffing rotas to ensure adequate coverage and support.
Operational Awareness: Stay informed about current operational issues and methods. Ensure compliance with health and safety regulations, emergency procedures, and company policies.
Emergency Duties: Undertake out-of-office duties when necessary, including providing emergency hands-on care, on-call duties, attending social events when required, and offering emergency telephone assistance to care staff.
Liaise with Stakeholders: Effectively communicate and coordinate with other departments, employees, key stakeholders such as commissioners, customers, and the public.
Additional Duties: Perform other duties as requested to support the branch’s success.


What We are Looking For:


Qualifications: NVQ/QCF 3 (or working towards) in Health and Social Care or related field.
Experience: Previous experience in a similar role within the domiciliary care sector.
Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff.
Experience in Care: Previous experience in a care role, with a genuine passion for helping others is essential.
Organisational Skills: High level of organisational skills and reliability with the ability to manage staffing rotas and multiple responsibilities.
Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients.
Diligence: Ensure that all care tasks and wellbeing checks are managed with care and professionalism.
Background Checks: Willingness to undergo necessary background checks.
Availability: Ability to work in the office and deliver home care when required.
Weekend Availability: Ability to work on weekends as required.
Valid Driver’s License: A clean, valid driver’s license and reliable vehicle are required.
Work Related Car Insurance: Hold or willing to obtain work related car insurance.




Ready to Make a Difference?

Whether you are an experienced caregiver or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry. If you are enthusiastic about care and making a positive impact, we would love to hear from you! Visit our careers page at careers.icaregroup.co.uk to apply. Join us at ICare Group and help us make a difference, one visit at a time!



Equal Opportunities:

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.

If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.

See Job Description and Service Specificationinclucing: Excellent telephone manner. Excellent written and verbal communication skills. Manage Outlook Calendar room bookings. Excellent Customer Service. As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)