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Assistant Care Manager

Location: Bromley, London
Duration: Initially 3 months
Working Hours: 36 hours per week
Rate of Pay: £23 umbrella an hour (£18 PAYE an hour)

Main Purpose of the Role:

Bromley Council is seeking a dedicated Assistant Care Manager to join their team to support Adults and Carers within the local community. This role involves undertaking assessments, providing practical support and information, developing support plans, and ensuring the effective delivery of services to meet the needs of individuals.

Key Responsibilities:

• Conduct assessments of Adults and Carers in line with relevant legislation, policy, and procedures.
• Provide practical advice, support, and information to Adults and Carers.
• Collaborate with individuals to develop support plans and arrange/monitor the delivery of services and payments.
• Work closely with team colleagues and other professional staff to ensure that service users' needs are effectively met.
• Monitor and review services to ensure they are delivered in a timely and appropriate manner, in line with the assessed needs.

Experience & Skills Required:

• Previous experience working within Health and Social Care, particularly with Adults and Carers.
• Demonstrated knowledge and understanding of the Care Act 2014, with a willingness to learn more.
• Understanding of or willingness to learn about the Mental Capacity Act 2005 and other relevant legislation, policies, or procedures concerning Adults.
• A relevant qualification in social or health care, such as an NVQ, is preferable but not essential.
• Independent mobility, with the ability to visit various locations around the borough.

If you are passionate about making a positive impact and meet the requirements of the role, we encourage you to apply!

To Apply: Please send your CV to jemma.molloy@servicecare.org.uk

Bromley Council is committed to equal opportunities and welcomes applicants from all backgrounds

Service Care Solutions is proud to be supporting CTPHQ (Counter Terrorism Policing Headquarters) in recruiting for this essential role.

• Location: Empress State Building, Empress Approach, Lillie Road, London SW6 1TR
• Contract Type: Contract (Inside IR35)
• Pay Rate: £550 per day (Umbrella)
• Hours: Full-time, 5 days a week
• Business Area: CTPHQ (Counter Terrorism Policing Headquarters)

About the Role:

We are looking for an experienced Operating Model Consultant to join the Change Pillar within CTPHQ. In this critical role, you will focus on shaping and refining business operating models, particularly within the context of organisational design. This will include developing people structures, improving access to information, and refining governance frameworks. As the primary design analyst on various projects, you will work autonomously, while regularly collaborating with supervisors for guidance.

Key Responsibilities:

• Design and modify business operating models to improve organisational effectiveness.
• Specialise in organisational design, including people structures, information management, and governance.
• Operate within existing project frameworks, often as the lead design analyst.
• Maintain regular communication with supervisors for feedback and support.

Key Requirements:

• 3-4 years of experience in business operating model development, ideally within a consultancy setting.
• Proven organisational design skills, including process development and ways of working.
• Ability to work independently, demonstrating confidence and credibility in your approach.
• Current security clearance is essential.

Application Instructions:

To be considered for this role, it is essential to provide responses to the following questions alongside your CV:

1. Provide an example of when you designed a new or amended an existing business operating model.
   • The nature of the design work you undertook.
   • Your specific role in the project.
   • The approach or methodology you used.
   • The design challenges you encountered.

Please ensure your responses are detailed and align with the key requirements for this position.

How to Apply:

Submit your application, including your CV and the response to the questions, to Lewis.Ashcroft@servicecare.org.uk or call 01772 208962 for more information.

Job Title: Homeownership Officer

Location: London SE1

Contract: Temp ongoing

Hours: Full-time

Role Summary:
Our client is seeking a professional, dedicated Homeownership Officer to provide comprehensive leasehold management services. In this role, you will ensure all aspects of service delivery are aligned with legislation, best practices, and leaseholder terms. You'll have the opportunity to manage your own portfolio of leasehold and shared ownership properties, focusing on providing a responsive, customer-centered experience.

Key Responsibilities:

• Address day-to-day inquiries related to leasehold and shared ownership.
• Support finance teams with service charge verification and ensure accurate charge allocations, including sinking funds.
• Oversee Right to Acquire applications, lease extensions, remortgages, and resales.
• Manage Section 106 schemes, focusing on service standards, budgets, and end-of-year accounts.
• Coordinate the Section 20 Consultation process and collaborate on arrears recovery.
• Maintain up-to-date records across systems and databases and assist in policy and procedure reviews.
• Facilitate partnerships with neighbourhood, development, sales, and maintenance teams for smooth property management.

Requirements:

• Degree or equivalent, with membership in the Association of Residential Managing Agents (ARMA) or the Chartered Institute of Housing.
• Demonstrated experience in frontline leasehold management, including Section 20 consultation, service charge verification, and management of mixed tenure schemes.
• Strong understanding of leasehold management regulations, with a proactive approach to customer service and dispute resolution.
• Excellent communication and numeracy skills, with the ability to manage complex accounts and maintain accuracy under pressure.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

Housing Support Worker
Bow, E3
Homelessness & Susbtance Misuse focused Homelessness Service
12 Weeks
40 Hours
£15.70 LTD / £13.38 PAYE (inc hol)
This Housing Support Worker role in East London (E2) offers a chance to make a real difference by supporting individuals to stabilise their lives and prepare for independent living.

THE ROLE
You will support homeless individuals with mental health and substance abuse challenges, helping them access appropriate services.

• Create a safe and psychologically informed environment
• Conduct assessments and develop user-led support plans
• Provide high-quality support with life skills and appointments
• Manage a caseload of key clients, including those with complex needs
• Facilitate group activities
• Liaise with internal and external partners
• Monitor and report incidents, ensuring compliance with Health and Safety

THE CANDIDATE
The ideal candidate will have experience in a similar role within homelessness and supported housing services.

• 
  Experience working with individuals with substance misuse and challenging behaviour
• 
  Ability to handle emergency situations calmly
• 
  Understanding of safeguarding, health and safety, and personal care needs
• 
  Ability to assess risks and create user-led support plans
• 
  Knowledge of mental health, substance misuse, and service user involvement

THE CONTRACT
40 Hours Per Week, Early & Late Shifts on 7-day Rota - 8:00 to 16:30 / 13:30 to 22:00
12 Weeks, potential extension or perm
The pay range for the role is £15.70 per hour LTD company rate. The PAYE equivalent is £13.38 per hour, inclusive of holiday.

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Male Support Worker Streatham - £11.73ph

Full UK Driving Licence Required

Typical Shifts are: 7:00am-1:00pm, 1:00pm-9:00pm, 7:00am-9:00pm

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support.
As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service Streatham is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support doing drama therapy and aromatherapy sessions

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Title: Support Officer
Contract Type: Permanent
Salary: £26,397 per annum
Working Hours: 37.5 per week
Working Pattern: Monday to Sunday, 8am-4pm or 1pm-9pm
Location: Clarence House, Bedford

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Officer

You will be key in the day-to-day running of one of our supported housing services. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Some of your responsibilities will include:

• Engaging with customers daily to build their trust and encourage them to take part in various activities within the service and wider community.
• Working with customers to raise their awareness of local services and facilities to ensure they have access to training, education, and work.
• Carry out support planning and risk assessments for high need customers with the support of a Support Officer.
• Working with the Specialist Support Officer to arrange and facilitate group sessions or activities.
• Collaborating with relevant community agencies to ensure customers receive appropriate advice and support.
• Ensuring that key performance targets are met and that all customer records are up to date.

About you

We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers.

We are looking for someone with:

• Experience of working with vulnerable people with a range of needs in a support capacity
• A genuine passion for working with people and be able to travel
• Good communication skills and the ability to engage with and respect the needs of vulnerable people
• Excellent team working skills with a creative flair and ability to think outside of the box
• Housing sector knowledge including housing benefit applications
• Strong IT and social media skills to manage and maintain administration and recording systems

Why Riverside?

One Housing Group is now part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Our Homelessness and Prevention team is friendly, and we love what we do. We are passionate about the high-quality support we provide. Working in care can be demanding, but our colleagues are always kind and compassionate no matter what challenges they encounter. As part of our team you will be doing work you can be proud of, ensuring the safety and happiness of our customers in their home

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Receptionist

Salary: £27,007.50

Location: Ealing

As the Receptionist, you will work in the delivery sites, supporting operational delivery through managing daily site activities, greeting, and directing participants, and completing any necessary paperwork.

Providing a warm and professional welcome to all visitors to the Ingeus office. Ensuring the reception desk is manned and deal with email and telephone queries in a timely and professional manner.

Ensure the smooth running of all facilities in the office including the management of meeting rooms and associated requirements. Manage all administrative needs including the ordering and distribution of general office needs such as stationery.

As our Receptionist, you will be responsible for:

General Office

• Accountable for driving visitor experience, providing a warm and friendly welcome.
• Answering the telephone and accurately recording messages ensuring that they are relayed in a timely manner.
• Ensure there is sufficient meeting space for internal staff and external visitors.
• Responsible for the maintenance and booking of all meeting rooms and associated equipment within the office (e.g. Projectors, screens, flipcharts)
• Organise catering requirements for meetings as required.
• Responsible for ordering and maintaining an appropriate stock of stationery for the office.
• Responsible for preparing office communications and updating staff notice boards.

As our receptionist, you will have:

• Previous front of house receptionist or host experience in a busy professional environment.
• Excellent organisation, time management and IT skills including MS Office.
• Experience of coordinating events, both internal and external, including logistics and coordination of the event.
• Relationship management with internal and external stakeholders
• Customer service experience

Benefits

As an Ingeus employee, you will have access to a range of benefits including:

• 25 days annual leave plus bank holidays
• Life insurance
• Private medical care
• Company pension
• Online discount shopping
• Additional leave for personal development and community volunteering
• The opportunity to buy extra perks such as extra annual leave, critical illness cover, dental insurance, discounted gym membership, wellbeing services and more.

Ingeus helps governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at

Please note, the advert may close early if we receive suitable applications.

Proud member of the Disability Confident employer scheme

Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe’s top clubs!

We are currently looking to recruit an assistant manager for our clients leading football centre operation. This full time 40 hours a week position.

Responsible for

Assisting with the day-to-day management of the entire complex and supervision of all staff. The positionentails working a flexible shift pattern to provide management cover at all times.

Purpose of Job

To provide a quality, effective and efficient service to users of our clients facilities and to assist the GeneralManager to develop sales and marketing plans to promote and maximise income opportunities. Work with the generalManager to develop & execute operational & sales plans to promote operational excellence and maximiseincome potential.

The Candidate

The ideal candidate will have the following:

· Excellent interpersonal and communication skills – you will need to build a good rapport with customers, team captains, local schools and football coaches.

· Organisation and management skills– you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets.

If you are currently the assistant manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club – this could be the role for you!!

To provide an accurate and timely appointment booking service for patients arriving, departing or who require follow up appointments. To be the first line of contact to the public face of the Trust for patients attending clinical treatment. To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times. To offer the patients a warm, friendly and helpful welcome and inform the patient of the next step of their journey, including any issues that may delay that process. To maintain a calm attitude at all times, being aware of patients worries and concerns coming to hospital. To ensure the booking processes are followed accurately and in a timely manner, and all clinic outcome forms and reconciliations, and close of business processes are completed.

As a Service Designer you will be responsible for: Contributing to the development of design concepts, collaborating with product management to define a direction for services, and share it in a way others can understand Looking at the whole journey a user takes when using a service and making sure every part of that journey is designed to work smoothly Collaborating with user researchers to ensure the needs of users, and organisational objectives are met Using research evidence, design knowledge and negotiation with stakeholders to improve health outcomes for the public and healthcare professionals Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centred design, and how these help to meet the organisational goals Ensuring our products and services are inclusive, accessible, and equitable You will be working as a key member of a multidisciplinary team in your portfolio, as well as becoming part of an active and supportive design community of practice, collaborating across the organisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for the whole population. You will have the opportunity to analyse and rethink the delivery of health and care services and improve delivery at national scale.

The post holder will operate within their own sphere of competence and agreed acceptance limits of practice to provide expert professional clinical advice to patients, carers and colleagues, ensuring clinical safety and excellence. The Advanced Practitioner will need to prioritise and triage the needs of the patients, accordingly, making any necessary referrals for investigations in the appropriate manner. The post holder will use skills, knowledge and competencies as a qualified Advanced Practitioner in order to be responsible and accountable for managing patient case loads for treatments, referral admission and discharging patients as appropriate. The post holder will lead the EHCH Team providing ward rounds, treatments, and assessments within care and residential homes with the overall aim of reducing unnecessary Hospital admissions and conveyances. This will include proactive LTC management through meetings the needs of residents via excellent service delivery, building strong community relationships and partnership working. The right candidate will have an understanding of Palliative and end of life care and how it affects us all, at all ages. With a growing local older population, more people are expected to enter care and die at an older age and the expectancy as part of the EHCH DES services that we are able to plan and consider peoples wishes and preferences for their end-of-life care and treatment. This will be an essential part of the services delivery for those patients deemed to be entering the final 12 months of life expectancy and this focus will compliment the 6 NHSE ambitions to improve EOL palliative Care Treatments across the health care sector meeting the challenges that lie ahead.

CLINICAL To identify, prioritise and manage patients who require occupational therapy input. Including education of the multidisciplinary team (MDT) to promote appropriate referrals for both discharge planning and rehabilitation. To assess and treat patients with complex needs who would benefit from a coordinated multidisciplinary assessment, rehabilitation and discharge services. To be competent in the administration of specific occupational therapy assessments of motor, sensory, cognitive, perceptual, psychosocial and occupational areas. To be competent in the development and implementation of remedial and preventative treatment programmes addressing motor, sensory, cognitive, perceptual, psychological and occupational areas. To provide specialist occupational therapy input to Critical care, including intensive care units and high dependency units at Denmark Hill site. To identify risks, complete risk assessments and implement risk management strategies including the use of therapeutic manual handling techniques and the lone working policy and document this accurately. To recognise any change in the condition of the patient and alter treatment accordingly or escalate to medical teams as required. To work within local policies and procedures, national standards and guidelines and adhere to the Royal College of Occupational Therapy professional standards and ethics. To support patients in setting their own goals, then implementing this and evaluating appropriately. To plan and implement individual and/or group interventions, in collaboration with clients and carers, to achieve therapeutic goals. To select evidence based techniques as part of a coordinated treatment program. To assess and demonstrate to patients and carers the safe use of equipment and adaptations and recommend provision of equipment to support discharge. To liaise with professionals in onward services to ensure continuity of care. To respect the individuality, values, culture and religious diversity of patients and contribute to the provision of a service sensitive to these needs, ensuring equity of service provision. To make appropriate clinical observations and keep accurate electronic records and activity data in accordance with professional and trust standards. To write occupational therapy functional and discharge reports for social services, onward inpatient services and community services. To work as an autonomous practitioner and display appropriate problem solving, analytical and judgement skills. To assist with planning and prioritisation of the team and departments workload in the event of staff absence to ensure the occupational therapy priority services are maintained. To comply with all relevant trust policies, procedures and guidelines, including those relating to equal opportunities, health and safety and confidentiality of information. COMMUNICATION To communicate complex information to patients and family/ carers who may have barriers to understanding. To actively participate in team meetings within the occupational therapy department and with the MDT, including weekly MDT meetings, case conferences and best interest meetings and to delegate for specialist or team lead occupational therapist as required. To be skilled in communicating reasoning and motivating patients to participate in sessions. To communicate professionally in person and by telephone with families/ carers and other professionals. To manage differences of opinions and difficult conversations within the team, MDT and with patients, families/ carers MANAGEMENT AND ADMINISTRATION To supervise and provide support for occupational therapists, occupational therapy assistants and technicians and students. To be aware of the importance of staff well being, accessing trust support as required and raising any concerns with supervisors or senior staff. To contribute to the hospitals clinical governance arrangements and quality agenda. To assist in developing services and standards according to the occupational therapy objectives. To participate in the planning, evaluation and audit of practice, clinical pathways and protocols within the critical care occupational therapy service with a view to measuring efficiency and ensuring high quality standards. To be responsible for competent use and maintenance of equipment, raising any concerns and reporting when further resources are needed. To carry out administrative duties as required e.g. assisting in ordering, receiving and maintaining stock and managing petty cash. To have good IT skills and use a variety of IT systems to input patient and staff data as required. TRAINING, EDUCATION AND RESEARCH To review and reflect on own practice and performance through effective use of professional and operational supervision and appraisal. To promote development of occupational therapists, occupational therapy assistants, technicians and students according to their training and development needs as identified through supervision and appraisal. To regularly supervise occupational therapy students on practice placement. To demonstrate the ability to critically evaluate current research, apply them to practice and disseminate findings at a local level. To broaden research and development skills through participation in local audit and research projects. To demonstrate ongoing personal and professional development through participation in internal and external development opportunities, recording outcomes in a portfolio. To keep in touch with new developments and changing trends in critical care occupational therapy and participate in wider issues of providing an occupational therapy service i.e. quality assurance, public relations including liaison with the community; planning and policy making. To demonstrate leadership skills through the management of designated projects. To participate in and present on the critical care in-service training programmes, multi-disciplinary trainings, study day and external conferences. To undertake any other duties commensurate within the grade. General The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of King's College Hospital NHS Trust together with all relevant statutory and professional obligations. To live and role model the Kings Trust Values and Vision. To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. An individual performance review and the setting of objectives will occur within each rotation. All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.

Role: Support Worker Croydon Reach

Salary: £29,427 per annum

Contract: Permanent

Hours: 37.5 per week

Location: Croydon

Closing date: 08/12/2024

Interview date: 17/12/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a support workers to join the Croydon Reach team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

Thames Reach welcomes applications from people with transferable skills.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

.Complete outreach shifts, providing a rapid response to referrals for people who are rough sleeping in the borough
.Work alongside more senior colleagues to identify the fastest and most appropriate route away from the streets for the people that we are working with
.Provide direct support to people who are found rough sleeping to enable them to move away from the streets and into accommodation
.Maintain and support relationships with partner agencies
.Accurately record all work completed within given timeframes

To succeed as the Support Worker you will have:

.A strong commitment to providing a high standard of service
.A good understanding of working with people who have a history of rough sleeping or vulnerable adults and supporting them to access services
.Excellent organisation and time management skills in order to remain strongly outcome focused, with the ability to complete tasks promptly and efficiently
.Good communication skills and confidence in public speaking when representing Thames Reach externally
.A mature and thoughtful approach to equal opportunities and diversity in service provision

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Lesley Sekehal, Lead Manager at Lesley.Sekehal@thamesreach.org.uk .

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

Service Delivery Manager

Salary: £38,256.00 per annum with an annual performance bonus and use of a company van plus Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week 06:00am to 15:00pm

Location: Veolia Bromley, Central depot, Baths Road, BR2 9RB



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Using digital systems on a daily basis to manage services and people
  
• Ensure the budget is met and used to maximise productivity
  
• Manage the frontline collection service and supervise up to 60 employees
  
• Resolve customer complaints quickly and efficiently
  
• Reduce lost work hours due to sickness, accidents and injuries
  
• Manage fleet compliance including daily checks and ensure vehicles are compliant with the Road Transport Directive, Working Time Regulations and Waste Regulations
  
• Investigate safety incidents, underperformance and disciplinary incidents
  
• Develop and maintain relationships with internal and external stakeholders
  
• Manage staff usage and agency costs
  

• Manage people & assets to deliver efficient & profitable service
  
• Arrange site inspections
  

What we're looking for;

• Experience in training staff and delivering toolbox talks, e.g. manual handling trainer
  
• Strong people management and team leadership skills
  
• Stakeholder relationship management
  
• Driving Licence
  
• Waste and/or Fleet management experience
  
• Previous use of digital systems to manage services & people - Desirable
  
• IOSH Managing Safely/NEBOSH - Desirable
  
• Level 5 Leadership & Management or equivalent work experience, Transport CPC, COTC/CMS - Desirable
  

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.