Total 7 Customer Service job vacancies in Dalat

Field coordination 

The Field Support Officers’ tasks will include providing support to Project coordinators in preparation and implementation of the project activities on the ground, working closely with local communities, government, project partners and key stakeholders (such as provincial governmental units, companies, NGOs, development partner agencies etc.). 

Establishing and strengthening relationships 

The candidate will be expected to be actively involved and contributed to strengthen working relationships with key partners to ensure smooth implementation, including with government agencies at provincial, district, and communal levels, as well as with other key partners and stakeholders such as development partners/projects, farmers, smallholders, and local communities. 

Organising project activities/field work 

• The Field Support Officer needs to develop detailed implementation plans e.g., for improving knowledge and techniques of tree planting for communities, value chain actors, communes, with target villages or groups of beneficiaries/stakeholders. 
• The Field Support Officer will plan, organise and monitor project activities and field work (such as surveys, interviews, trainings, agricultural-forestry extension, and community development) with local partners and communities on the ground. This will involve basic administrative tasks such as preparing permission letters, identifying venues for workshops/meetings, or other suppliers of goods/services that the project may need in line with relevant SNV procedures and cost norms under guidance by relevant SNV colleagues and Project Manager. 
• Supporting the implementation of project activities/field work such as accompanying consultants, local experts, and other project staff on field visits and, facilitating project events, acting as a resource person for surveys, interviews, meetings, workshops, or other project activities in the field. 

Accounting, financial management and reporting 

• Work closely with the project assistant and finance department on basic project financial accounting, monitoring, and reporting tasks 
• Prepare reports to project managers on the progress and results of project activities in charge. 

Technical assistance and other tasks 

The project is expected to work closely with DARD and relevant sub-departments such as Forest Protection Department, Agriculture Extension Centre, and experts to: 

• Provide regular supervision and recommendations for the activities implemented by consultants and partners in the provinces. 
• Participate in public-private-producer partnerships for inclusive value chain analysis and development. 
• Contribute to the planning and development of communication products. 
• Preparation of brief reports on project activities. 
• S/he will report on any issues, challenges/risks to the Project Manager. 

Other tasks as required by the National Project Manager 

There may be other administrative, logistical, or monitoring tasks assigned by the Project Manager for the effective planning, management, implementation and/or monitoring of project activities in the field. 

​Objectives of the assignment

The overall objective of the assignment is surveying the status of natural resources & indigenous culture and typical agricultural products to serve for the development of cultural & community tourism in Dung K'No commune following the socio-economic development program and planning of Lac Duong district.

Detailed Tasks

The requested tasks under the assignment are structured by the study aspects indicated above, however as an integrated assessment, it is expected that the team will develop efficient, cross-cutting and holistic approaches/methodologies which identify inter-linkages and opportunities for cross-collaboration in the performance of the work:

1. Inception report:

i)   Develop a detailed work plan for the assessment, including specification of inputs/support from local government partners and other stakeholders, as required.

ii)  Identify indicators/parameters for information collection and develop a detailed participatory approach and survey methodology for the assessment considering appropriate sampling design and frame/size, and types of information (quantitative, qualitative) to be collected.

iii) Develop survey questionnaire(s) and data collection/input tool(s).

2. Baseline survey of the status of natural resources & indigenous culture and typical agricultural products to serve for the development of cultural village & community tourism in Dung K'No commune following the socio-economic development program and planning of Lac Duong district.

i)     Conduct a desk review of socio-economic development programs and plannings of Lac Duong district and Dung K'No commune then discuss with key SNV project staff to understand the project's objectives, approach and socio-economic impacts.

ii)    Collect, analyse and select natural landscape; existing agricultural and cultural products (brocade weaving, straw wine, honey, coffee...) that may help to develop tour and destination served for cultural community tourism.

iii)    Combine survey (including other relevant consultations such as focus group discussions etc.) and conduct free, prior and informed consultation (FPIC) with communities targeted by the project then record community concerns and meeting notes and verify broad community support for the project's interventions.

3. Assess the ability to cooperate with relevant parties and market potential for developing cultural and tourism products in the Dung K'No area:

i. Quickly survey the linkage/cooperation capabilities of commercial enterprises and tourism services inside and outside of Lam Dong province for the expected products in part 1.

ii. Consult with local authorities and evaluate the possibility of integration with existing programs and plans in developing culture and tourism products.

4. Conduct a consultation workshop:

Present the findings and provide recommendations to the Project, relevant stake holders and local government (Lac Duong DPC, Dung K'No CPC) as well as relevant stakeholders on appropriate typical tourism product development approaches and interventions and environmental/social risk mitigation measures.

5. Prepare final report and recommendations (Vietnamese and English)

Objectives of the assignment

The overall objective of the assignment is training on E-commerce and digital marketing specifically designed for SMEs to improve the capacity of the enterprises on digital sales and then building specific and feasible business development strategies including adapting environment-friendly and social inclusion requirements for >3 selected SMEs.

Detailed Tasks

The expected tasks to meet this objective are as follows:

1. Develop the training material on topics on E-commerce and digital marketing.
2. Provide two-day training courses for SMEs.
3. Review the SMEs’ profiles and select > three SMEs for mentoring courses under consultation with Café-REDD team.
4. Mentor the selected SMEs to develop feasible business development plans.
5. Prepare final report and recommendations (Vietnamese).

Objectives of the assignment

Under the management of the SNV Programme Manager, the Consultant will provide technical guidance and support to a range of inception phase assessments, and based on the findings, prepare and finalise a detailed programme document, including supporting annexes. The assignment is expected to comprise the following tasks and responsibilities:

• Review existing programme proposal, donor/investor comments and requirements as well as any relevant principles, criteria and standards.
• Draft a programme design document that meets the donor/investor as well as SNV’s own requirements for a high quality programme design
• Draft ToRs for various assessments i.e. Livelihoods and Socio-economic Assessment, Gender Equality & Social Inclusion (GESI) Analysis, Environmental & Social Safeguards Assessment. Support the Programme Manager to discuss with consortium partners and draft agreed Scopes of Work for them.
• Review approaches and methodologies of selected consultant teams and provide technical guidance for the conduct of the assessments and analyses.
• Prepare report formats/outlines (e.g. also including GESI Action Plan/Framework, Environmental and Social Management Framework etc.) to ensure that consultant teams produce high quality outputs with the relevant information that informs programme design.
• Participate in programme consortium meetings and provide technical inputs and direction for SNV’s partners on requirements for their contracted preparation and design works e.g. Landscape Assessment (ICRAF) and Biodiversity (IUCN).
• Contribute to the preparation of and participate in inception phase launch workshops in Ha Noi and the project provinces
• Support the SNV Programme Manager by critically reviewing consultant reports and outputs of the above-mentioned assessments.
• Based on the findings of the assessments and the associated deliverables, collate inputs and prepare a draft programme document (including relevant annexes)
• Contribute to the preparation of and participate in a consultation workshop on the detailed programme design document i.e. present the programme document/support workshop facilitation and invite comments and inputs from key stakeholders.
• Present the draft final programme document to the donor/investor.
• Support revision of the programme document, as required.

Key deliverables and timeframe

The work specified above is expected to be completed within 6-8 months, commencing May 2024 and completed by December 2024.

The precise timeframe for the deliverables will be discussed based on a submitted workplan with the successful candidate. The expected deliverables are:

• Detailed and phased workplan no later than a week after signing the contract.
• Overview of what is expected for each of the assessments and the roadmap towards developing the program documents;
• Draft Programme Document Outline, including: 1) Programme Document; 2) Technical Annexes; 3) Environmental & Social Assessment Report and Environmental and Social Action Plan; 4) GESI Analysis and Action Plan; 5) M&E Framework; 6) Risk Management Framework; 7) FPIC Implementation Guidance
• Other consultations in Hanoi, online, etc., as needed.
• Draft Programme Document
• Participate in and present at, in close cooperation with SNV and consortia partners, a validation workshop with stakeholders to validate the findings of the study (project presentation materials for consultation and validation)
• Final Programme Document with incorporated comments from key stakeholders from the validation workshop.

Objectives of the assignment

The overall objective of this analysis is to inform the final design of project activities and provide evidence-based information for programme intervention development and assurances that this design is contributing to the aims of the project.

1. Conduct a preliminary screening of likely/tentative project work packages and activities against the program safeguards policies and standards (aligned to IFC Performance Standards) and identify relevant environmental and social issues of concern, including risks.
2. Present relevant environmental and social profiles and early-stage screening/scoping of environmental and social risks (IFC Performance Standards/safeguards triggered) for comments and feedback.
3. Develop a methodology and survey work plan (including field survey featuring interviews with key stakeholders and participatory consultations with representatives of groups of intended beneficiaries or impacted by the project, especially local communities, smallholders, ethnic minorities, and other vulnerable groups).
4. Conduct field visits, surveys and consultations in the Central Highlands and NW region to better understand local contexts and perceptions and assess potential environmental and social co-benefits and risks associated with the project’s proposed activities.
5. Based on the field surveys and consultations and working with technical team members prepare an environmental and social assessment report detailing potential impacts identified as well as project strategies and measures to maximise environmental and social co-benefits and key environmental/social risks to be avoided, managed, and mitigated.
6. Based on the co-benefit enhancement and risk mitigation strategies and measures identified (see (vi) above), draft an Environmental and Social Management Framework (ESMF) for the project (including safeguards M&E indicators, methods, capacity building needs and budget).

The assignment will be conducted in tandem with other assessments and analyses e.g. concerning landscape analysis and agronomic suitability and a biodiversity assessment. SNV will coordinate these assessments and ensure complementary information gathering and analytical efforts. 

Methodology

The consultants/consultancy group will be expected to use various methods in carrying out this assignment. The successful consultants will be expected to propose an appropriate methodology and an analytical framework. SNV and the consultants will agree on final methodology and structure of the report during the inception phase.

These methods would, however, be expected to include some or all the following:

• Desk review of the project and requirements, background information and related reports (existing relevant reports, provincial/district government reports and statistics, etc.) on agriculture, agroforestry, and forestry models in the project sites in Northwest region and Central Highlands. The desk-review will help enable the formulation of ideas and questions for further discussion with local authorities, communities, and other stakeholders during the inception visit.
• Conduct a socio-economic assessment, including the information on local communities e.g. poverty rates, landless, ethnic minority populations, typical livelihoods, climate situation and adaptation/vulnerability.
• As a contribution to the RESTORE project preparation phase background assessments, prepare environmental and social profiles of the project’s two target landscapes: the Central Highlands and Northwest environmental and social profiles.
• Conduct an environmental and social safeguard assessment (ESA) in line with the government’s regulations and requirements.
• Conduct Gender Equality and Social Inclusion (GESI) assessment.
• Develop GESI Action Plan
• Prepare a guidance document on how Free, Prior and Informed Consent (FPIC) principles will be used when onboarding farmers to the project.
• Refine and confirm the Theory of Change, project logical framework, budget, and workplan.
• Conduct additional local consultations as required to inform design.
• Develop beneficiary/stakeholder selection criteria.
• Draft project governance structures and coordination mechanisms.
• Consult with communities and local/central governments on the FPIC process, Project Governance Framework, beneficiary/stakeholder selection criteria, a multi-stakeholder partnership (MSP), a grievance handling mechanism (GHM), project design and other project documents.
• Prepare materials for presentation of and consultation on environmental and social co-benefits, risks and the draft ESMF, at a national consultation workshop.
• Finalise the ESMF based on comments and feedback from the national consultation workshop.
• Contribute to the preparation of the project proposal document’s relevant sections on environmental and social safeguards sections, as required.
• Draft socio-economic baseline assessment and report.
• Conduct stakeholder mapping and consultation plan.
• Prepare socio-economic baseline report.
• Draft Gender Equality and Social Inclusion (GESI) report and Action Plan
• Carry out Environmental and Social Safeguard Assessment and report.
• Develop Project Governance Framework.
• Prepare FPIC guidance document.
• Develop beneficiary/stakeholder selection criteria.
• Propose a multi-stakeholder partnership (MSP) for the project.
• Develop a grievance handling mechanism (GHM) for the project.

Key deliverables and timeframe

The work specified above is expected to be completed within 6 months, commencing June 2024 and completed by December 2024.

The precise timeframe for the deliverables will be discussed based on a submitted workplan with the successful bidder. The expected deliverables are:

1. Detailed and phased workplan, theoretical framework and methodology no later than a week after signing the contract.
2. Participate in kick off workshop with SNV, consortium partners, and other consultant teams supporting this inception phase (early June, exact date TBC).
3. Desk-based reports based on existing data and literature on socio-economic/livelihoods, environmental and social (E&S) safeguards and Gender Equality and Social Inclusion (GESI), 6 weeks after signing.
4. Field visits to both project sites for local consultations and surveys.
5. Other consultations in Hanoi, online, etc., as needed.
6. Draft following reports:
   1. Socio-economic baseline assessment
   2. Description of drivers of deforestation and forest degradation
   3. Environmental and social safeguard assessment (ESA)
   4. Gender Equality and Social Inclusion (GESI) report and Action Plan
   5. FPIC guidance
   6. Project governance framework
   7. Grievance handling mechanism procedures
   8. Multi-stakeholder partnership
   9. Stakeholder mapping and consultation plan
   10. Beneficiary/stakeholder selection criteria
7. Participate in and present at, in close cooperation with SNV and consortia partners, a validation workshop with stakeholders to validate the findings of the studies.
8. Final report with incorporated comments from ICRAF, IUCN and key stakeholders from the validation workshop.
9. Prepare and deliver a PowerPoint Presentation of the report to the consortium partners.

Objectives of the assignment

The overall objective of this analysis is to inform the final design of project activities and provide evidence-based information for programme intervention development and assurances that this design is contributing to the aims of the project.

The assessment will determine appropriate opportunities for market development and value-chain strengthening as well conduct an economic and financial access assessment to determine opportunities and constraints for access to finance for smallholder farmers, cooperatives and Micro, Small and Medium sized enterprises in the relevant value-chains.

It will also identify potential partnerships and opportunities to cooperate with private sector value chain actors and financial institutions for the project delivery, and the subsequent support the project will be required to provide to farmers, financial institutions and enterprises in order to enable this access to finance.

The assessment will also ensure that the project design meets a number of criteria, namely that the agricultural practices, business models and value chains promoted by the project, are socio-economically sustainable (other activities will assess agronomic suitability, technical feasibility and the environmental impacts and sustainability) i.e. the practices promoted by the project must:

• Improve the livelihoods of smallholder farmers in the target landscapes.
• Be sustainable – i.e. viable in the long term, clearly supported by market demand (domestic or international).
• Improve economic resilience of the farmers to market and price volatility.

The assignment will be conducted in tandem with other assessments and analyses e.g. concerning landscape analysis and agronomic suitability; a livelihoods and socio-economic assessment; Gender Equality and Social Inclusion (GESI) analysis and environmental and social safeguards assessment; and a biodiversity assessment. SNV will coordinate these assessments and ensure complementary information gathering and analytical efforts. 

Methodology

The consultants/consultancy group will be expected to use various methods in carrying out this assignment. The successful consultants will be expected to propose an appropriate methodology and an analytical framework. SNV and the consultants will agree on final methodology and structure of the report during the inception phase.

These methods would, however, be expected to include some or all of the following:

• Desk review of the project and requirements, background information and related reports (existing relevant VCA reports, provincial/district government reports and statistics, etc.) on agriculture, agroforestry and forestry models in the project sites in Northwest region and Central Highlands. The desk-review will help enable the formulation of ideas and questions for further discussion with local authorities, communities, and other stakeholders during the inception visit.
• Conduct a research visit to each province to meet relevant government departments and stakeholders to obtain an overview of the local agriculture/forestry development (i.e. agricultural-forestry production situation, local development and orientation plans and programs), identify and meet potential private companies and buyers, develop a list of relevant contact points for each targeted project site (including relevant local authorities, value chain actors) to be in-depth surveyed. The inception phase will help the consultant/consultancy group refine the key product value chains and design detailed field surveys and questionnaires.

• Conduct field surveys and data collection of key agricultural, agroforestry, forestry product value chains in the project areas with special attention to the analysis of chain weaknesses and strengths on on-farm practices and off-farm side such as planting, harvesting and postharvest processing knowledge/practices, agri inputs, financing, and commercial viability for potential value chain upgrading. Note that certain key information could also be collected through other assessments e.g. the livelihoods and socio-economic assessment is likely to involve household interviews and collect data on farmer practices, products produced, access to finance etc. The surveys are expected to allow development of economic and financial analysis (such as cost-benefit analysis, or cash flow modelling) of the farm models promoted by the project market potential and demand assessment (levels of domestic and global consumption, capacity to absorb additional supply, demand trend and requirements for local and global market access for small-holders, etc.), and recommendation of initial Market-based Solutions for project interventions.
• Conduct local-level ground-truthing and consultation (for example focus group discussions with farmers participating in the selected value chains) facilitated by the SNV team, to collect data and/to test and revise the findings;
• Conduct interviews with selected officials (local and national government officials) and other key actors from the private sector and financial sector in relevant supply/value chains.
• Interviews of farmers organizations, agricultural-forestry cooperatives, and trader's associations, among others participating in value chain activities.
• Develop a farm and household-level CBA/EFA based on secondary data, cross validated with interviews and on the ground research.

The final output of the analysis will be an internal report.

Key deliverables and timeframe

The work specified above is expected to be completed within 5 months, commencing June 2024 and completed by October 2024.

The precise timeframe for the deliverables will be discussed based on a submitted workplan with the successful bidder. The expected deliverables are:

1. Detailed and phased workplan, theoretical framework and methodology no later than a week after signing the contract.
2. Participate in kick off workshop with SNV, consortium partners, and other consultant teams supporting this inception phase (early April, exact date TBC).
3. Desk-based report based on existing data and literature on market system, value chains and access to finance, 6 weeks after signing.
4. Field visits to both project sites for local consultations.
5. Other consultations in Hanoi, online, etc., as needed.
6. Report on market system, value chains and access to finance.
7. Participate in and present at, in close cooperation with SNV and consortia partners, a validation workshop with stakeholders to validate the findings of the study
8. Final report with incorporated comments from ICRAF, IUCN and key stakeholders from the validation workshop.
9. Prepare and deliver a PowerPoint Presentation of the report to the consortium partners

Objectives of the assignment

The overall objective of the assignment is to review and strengthen the digital supply chain traceability system linked with satellite-based deforestation monitoring in collaboration with companies/cooperative. This will allow private companies and other value-chain actors to trace supply and demonstrate compliance with certification/standards, and deforestation free requirements. Create and print QR codes with full traceability information of each company/cooperative supported by Cafe-REDD.

Detailed Tasks

The expected tasks to meet this objective are as follows:

1. Review and evaluate the traceability system, called TraceFarm app (developed by TraceVerified Ltd.) of 4 enterprises of Accelerator Fund and recommend solutions to strengthen the operation.
2. Apply the TraceFarm Platform (developed by TraceVerified Ltd.) to scan and build up the traceability systems for 2 new enterprises/cooperatives.
3. Prepare the operation usage guideline and provide the training to collect/update the data for 6 enterprises/cooperatives.
4. Print 120.000 QR Code stamps for 6 enterprises/cooperatives.
5. Guide businesses to activate and use QR code stamps.
6. Prepare final report and recommendations.