Total 2,284 Customer Service job vacancies in D15 Katong, Joo Chiat, Amber Road

Job Description:

• Support in Healthier SG related work
• Provide administrative support to the clinics when patients need referral to community and social partners, including day care and home care service etc.
• Liaise with the service providers in arranging medical appointment for patients
• Truck and submit monthly medical screening reports
• Work closely with the nurses to identify patients who require nurse counselling
• Perform right-sitting work, coordinating the transfer of patients from polyclinics to GP clinic where relevant
• Any ad hoc duties as per assigned

Requirement:

• Diploma in Healthcare Management/ Counselling/ Social Work/ Business Management or equivalent

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click Apply Now button.

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JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is ‘to meet housing need and deliver homes that change people’s lives’.

Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally.

We’re looking for an experienced and enthusiastic professional to lead our supported housing services.

Elim is a registered social landlord and one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We want you to help us deliver and grow high quality, inclusive and values driven services.

The successful candidate will work with us to provide strategic and operational management of our contractual and regulatory compliant supported housing services. You will be a member of our committed Operational Leadership Team and part of a structure designed to support our customers and colleagues. What you will be doing: You will provide leadership and management to foster staff wellbeing, resilience, reflective practice and a culture of learning across our supported housing teams.
Ensure the ongoing success of Elim’s supported housing services by implementing an effective strategy for retaining existing contracts and developing and growing current and new services. Act as the organisation’s strategic lead on all supported housing matters, and to provide your teams with support in dealing with complex cases Deliver exceptional customer service to all our residents, ensuring that our supported housing customers have influence and that we maximise the use of lived experience to improve service delivery.

Job Description

- You will provide leadership and management to foster staff wellbeing, resilience, reflective practice and a culture of learning across our supported housing teams

- Ensure the ongoing success of Elim’s supported housing services by implementing an effective strategy for retaining existing contracts and developing and growing current and new services.

- Act as the organisation’s strategic lead on all supported housing matters, and to provide your teams with support in dealing with complex cases.

- Deliver exceptional customer service to all our residents, ensuring that our supported housing customers have influence and that we maximise the use of lived experience to improve service delivery.

Person Specification
What you will need to be successful:

- Demonstrable previous experience of successfully leading teams and delivering similar services to groups of customers in either a supported housing, support, care or other relevant environment.

- Experience of contract negotiation and tendering for new contracts for the provision of services.

- Strong knowledge of issues relating to homelessness including current legislation, government policy, the benefits framework and any relevant client support pathways

- Experience of successfully managing a number of complex projects and business as usual tasks at the same time.

We want to ensure we are accessible for all applicants interested in joining us at Elim. If you need any assistance with your application or are unable to access our website please contact HR on 01454532334.

Proud member of the Disability Confident employer scheme

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Annual leave up to 14 days for first year (pro-rated for incomplete year of service).
• Add 1 day per year till maximum of 18 days.
• Duty Allowance Amount - $250 for working on Saturday and $300 for PH on weekdays.
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefit Up to $250 per year

Job Description:

This is a full time role for a Customer Service Assistant located in North Bridge Road.Our client is the leading manufacturer and distributor of components for Factory Automation, Press Die and Plastic Mold, Electrical & Wiring Parts, Tools and MRO items.

You will be responsible for handling and processing a large volume of quotations and sales orders, ensuring they are completed within the target time. This includes verifying and correcting any part number errors in the orders. You will also manage customer inquiries, responding promptly and professionally via phone, email, and web chat.

In addition to processing claims related to shipment delays, defective items, or incorrect pricing, you will work closely with internal and external stakeholders to resolve any issues with customer orders, such as requesting lead time changes from suppliers.

Qualifications:

• Minimum o level
• Minimum 1 years relevant working experience
• Able work in a high volume and fast-paced environment

Reception

• Cover front desk customer service duties for Primary School and MOE Kindergarten.
• Answer phone calls, attend to walk-in visitors, takes messages, responds to enquiries and provide general useful information (in a dynamic environment where high calls volume can be expected during peak hours).
• Maintain customer related information when required, eg phone log.
• Communicate with teachers regarding parents’ feedback/ messages from phone calls or walk-in parents.
• Handle daily varied demands and queries from parents/ students/vendors/ staff etc.
• Render first level assistance to walk-in students’ needs including attending to sick and injured students, early dismissals. To escalate such cases to other colleagues in the office immediately if it is beyond superficial cases
• Handle/ support situation when student(s) vomited and soiled their clothes.
• Assist students in times of need, e.g. handling lost & found items, change of uniform, contacting teacher/ parent, locating classroom.
• Assist in receiving of goods and incoming mails.
• Maintain tidiness of the reception area at all times.

General Administration

•  Assist in the counting / sorting / packing / distribution of brochures or leaflets/items to the teachers and students.
• Assist in the dissemination of information: school circulars, parents’ messages.
• Inventory management of spare uniforms and first aid items.
• Assist with the updating of Organisational Chart when new staff joins, or resigning staff leaves.
• Assist with updating the attendance system on a daily basis, using the IT-enabled system of attendance tracking.
• Any other duties assigned by School Leaders, Administrative Managers (AM) or Operation Managers (OM), including supporting school key personnel as assigned by the AM.

Qualification:

 Minimum 3 GCE “N” Level Passes including English and Mother Tongue language.

Skills:

• Must be proficient in computer applications such as MS Word, MS Excel.
• Possess customer service oriented disposition with good interpersonal and communication skills.

Experience:

• Shall have at least 3 years of relevant experience in administrative role and/or front desk reception, preferably with prior working experience in an educational institution.
• Able to relate well with young children.

Contract Period: From 1 Jan 2025 to 31 Dec 2025 with an option to extend the Contract for a further period of 12 months.

Personnel to be deployed at the following hours:

- Mondays to Thursdays: 7:00am to 4:00pm, inclusive of 0.5 hr lunch break

- Fridays: 7:00am to 3:30pm, inclusive of 1 hr lunch break

- Service not required on Saturdays, Sundays and gazetted public holidays

Location: Yishun Primary School, 500, Yishun Ring Road, Singapore 768679

The Position

• The Head of Medical Affairs (HoMA), ROPU ASKAN leads the Medical Affairs organization within a Therapeutic Area (TA).
• Throughout the developmental stages of an asset (pre-launch and post launch) and the entire life cycle of Boehringer Ingelheim products, HoMA leads the development of Medical Affairs-strategies and implementation of the corresponding Medical Affairs-activities in ASKAN. HoMA works closely together with marketing, market access, clinical development, and patient advocacy. In addition, HoMA works closely and cross-functionally interacts with other relevant (R)OPU partners to develop local strategies and activities which are aligned with and/or support the global ones.

Duties & Responsibilities

1.STRATEGIC:

• The Head of Medical Affairs, ROPU ASKAN is responsible for the tactical translation and execution of Medical Affairs strategy and implementation towards ensuring early and late local product acceptance, growth, and, profitability throughout the life-cycle. HoMA is responsible for the early engagement strategy several years prior to launch as well as for strategy after launch.

2. DRIVING BUSINESS RESULTS/ PROCESS/ CROSS-FUNCTIONAL COLLABORATION:

• The Head of Medical Affairs is responsible for developing in cross-functional teams (with Marketing, Regulatory Affairs, Health Outcome & Pricing, Pharmacovigilance and other functions) strategic guidance to bring the benefit of Boehringer Ingelheim medications to our patients starting several years prior to launch and across the compound life-cycle
• The Head of Medical Affairs, is responsible for enabling and supporting Human Pharma to profile the safety and efficacy of Boehringer Ingelheim medications by focusing on medical information, local generation and communication of relevant clinical and non-clinical data and compliant interaction with different external experts
• The Head of Medical Affairs is responsible for developing and performing Medical Affairs activities; studies, publications or programs with external experts in alignment to the planning process, which includes guiding and implementation of or execution of all local Medical Affairs activities

3.PEOPLE:

• The Head of Medical Affairs is responsible for ensuring that Boehringer Ingelheim attracts, develops, and, retains experts within and across therapeutic areas in prescription medicines and consumer health care in region assigned, which includes:
• Supporting knowledge and skill sharing within the CDMQ Medical Affairs organization
• Building relationships with respective functions with the ROPU

4.LEADERSHIP/ SUPERVISION:

• Ensure implementation and compliance to the Performance Management / Talent Management / Compensation Planning / Boehringer Ingelheim People timelines for the year
• Ensure that all direct reports have clear development plans in place and that these are implemented according to agreed timelines
• Actively identify and nurture talent, facilitating discussions on succession planning and cross validation to support team growth
• Provide appropriate coaching to the direct reports throughout the year
• Ensure adequate team staffing and oversee the development and movement of talents within the company
• Foster a respective, supportive and conducive working environment for all stakeholders within the TA

Requirements

• Must be a Doctor of Medicine or PhD in Sciences.
• Must have minimum of 7 years of work experience in Medical Affairs/similar customer facing functions in the pharmaceutical industry.
• People managing experience would be added advantage
• A clear visible focus on strategic aspects is preferred.
• Experienced in working in a matrix environment.
• Analytical thinking, communication and negotiation, integrity/ethics, managing conflict, quality orientation, teamwork, visionary leadership, change management, business orientation.
• Must have good presentation skills and good command of English both as a written and spoken language.

Admin Assistant (Admin & Customer Service)

Manning of General Office counter;

• Attend to queries from students, parents or members of public (phonecalls & walk ins)
• Assist in general administrative and student related duties

- Follow up with absentees

- Checking of documents for Financial Assistance application

- Inform parents on Financial Assistance outcome

- Guide staff for incident report

- Preparing early dismissal slip for unwell students

- Updating of daily student attendance

• Assist in records management (incident report and late list)
• Assist in other office or admin duties assigned by the Authority

Qualifications, skills and experience:

• At least 1 years of working experience as a receptionist or doing admin in a secondary school environment.
• At least GCE ‘N’ level certification
• Able to communicate and write well in English and at least one other language.
• Possess good communication skills and able to work independently as well as a team player.
• Able to use Microsoft Office applications such as Word and Excel

Contract Period: From 1 Jan 2025 to 31 Dec 2025.

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:00am to 4:00pm, inclusive of 30 mins lunch break
• Fridays: 7:00am to 3:30pm, inclusive of 30 mins lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Location: Bendemeer Secondary School, 1 St Wilfred Road, Singapore 327919

Our client, a well-established work space, is seeking a dynamic, hard-working, and presentable customer relations representative to work on all Customer Service needs for their centre. Looking for a presentable customer relations representative to play a vital role in enhancing customer satisfaction and elevating employee morale.

• Work Life Balance.
• Dynamic working environment.
• Well established company.

You would be based on site to assist in daily operations.

Responsibilities

• Addressing customer concerns
• Resolving disputes
• Reception work
• New client management
• Liaising with various departments to provide timely solutions
• Responding to phone calls, emails, and chat messages from customers
• Updating customer profiles
• Documenting interactions to keep track of progress
• Acting as a liaison between the company and its customers
• Providing helpful solutions to customer needs.

Qualifications and Experience

• Education: Business Course
• Experience: 2-5 years of front office experience
• Must be based in Singapore already with legal rights to work - Required
• Prior experience working in Co-Working spaces, Flexible Workspaces, Serviced Offices OR Hotel Front Desk is REQUIRED.
• As you will be dealing with international customers a high level of English is Required.
• Willing to be proactive and multitask
• Knowledge and skills
  • Secretarial skills
  • MS Office/computer skills
  • Customer service skills
  • Office management skills

For more information about this role please contact Alex Beattie at +852 3892 2368 / abeattie@goughrecruitment.com.hk.

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Reception

1. Manage the reception counter at the school’s General Office in accordance to MOE’s and the school’s operating procedures, rules, and regulations.

2. Keep the reception counter clean, tidy and presentable and maintain the necessary stationery, forms and material at the counter.

3. Perform customer service role in answering, screening, forwarding or taking down messages of incoming phone calls in a polite, respectful and professional manner.

4. Provide customer service support to walk-in students, teachers, parents, visitors and school stakeholders in a polite, respectful and professional manner with care and empathy.

5. Attend to unwell or injured students and render first aid if needed.

6. Contact parents of unwell students to be taken home or students who have been absent from school.

7. Maintain the sick bay including first aid supplies

8. Administer lost and found items and maintain records.

9. Maintain safety and security by directing visitors, including contractors, delivery men, parents, etc to wait at the designated waiting area and call relevant staff to meet or pick them up.

10. Liaise and work with the Security Officer to ensure that approval is granted by school before any student is allowed to leave school early.

General Administration

1. Handle general office administrative tasks such as receiving and directing of incoming mails/packages and goods, managing and distributing notifications and letters to teachers’ trays, filing, collating and printing of documents.

2. Attend to outgoing and incoming faxes.

3. Maintain the mail trays and form trays in the General Office.

4. Monitor and collate submission of forms by students.

5. Pack and distribute information, posters, leaflets etc. for students and teachers.

6. Support in sign-in and sign-out of coaches and instructors and relief teachers attendance.

7. During off-peak period, support back-end Admin in general admin work.

8. Support housekeeping for admin office and stores.

9. Assist in data entry, record keeping and filing of documents.

10. Support school events and any duties as assigned by school.

Qualifications

1. GCE ‘O’ Level/’N’ Level.

Qualities of Personnel

1. Good communication and interpersonal skills.

2. Able to read, write and converse in English.

3. Warm personality with good customer service skills and telephone etiquette skills.

4. Able to work independently.

5. Good team player with initiative.

Skills & Experience

1. 1 year’s experience in reception / customer service.

2. Possess a basic proficiency in MS Office (Word, Excel).

3. Experience with administrative work using MS Office would be advantageous.

4. Relevant working experience in a school setting would be advantageous.

Location: Guangyang Secondary School, 8 Bishan Street 12, Singapore 579807

Contract Period: From 30 Dec 2024 to 31 Dec 2025 with an option to extend

the Contract for Option Period 1 from 1 Jan 2026 to 31 Dec 2026 and a further

Option Period 2 from 1 Jan 2027 to 31 Dec 2027.

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 9:30am to 6:30pm, inclusive of 30 min lunch break

• Fridays: 9:30am to 6:00pm, inclusive of 30 min lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

Scope of work

• Handle telephone calls and inquiries from stakeholders

• Help with walk-in queries from students, parents and teachers

• Provide first-aid to students

• Assist with daily administrative duties such as documentation, data entry

• Pack brochures, booklets and souvenirs for staff and students

• Print worksheets and examination papers

• Any other ad hoc duties assigned by the school

Qualifications, skills and experience:

• GCE 'O' Level

• 3 years in administration

• Proficiency in Microsoft Office - Microsoft Word, Microsoft Excel

• Good communication skills and comfortable engaging stakeholders

• Ability to multitask with good time management

Contract Period: From 1 Jan 2025 to 31 Dec 2025 with an option to extend the contract for a further period of 1 year.

Personnel to be deployed at the following hours:

• Mondays and Wednesday: 8:30am to 5:30pm, inclusive of 30 minutes lunch break

• Tuesday and Thursday: 8:00am to 5:00pm, inclusive of 30 minutes lunch break

• Fridays: 9:00am to 5:30pm, inclusive of 30 minutes lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

Location: Anglo-Chinese School (Junior), 16 Winstedt Road Singapore 227911

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Indonesia, Dubai and Philippines. We are seeking a personable and detail-oriented Front Desk Associate to join our team. As a key member of our Customer Care Team, you will be the first point of contact for our clients.

Key Responsibilities:
Greet clients with warmth and professionalism upon arrival
Answer phone calls, emails, and walk-in inquiries regarding class schedules, pricing, membership packages, and general studio information
Assist members with class sign-ups, check-ins, and cancellations using the Mindbody system.
Ensure all classes are running smoothly by monitoring attendance and resolving any booking conflicts
Assist Teachers with their Personal Training bookings and assigning rooms to avoid any clashes

Administratives & Membership Retention:
Sending Personalised Welcome Message after ensuring the Profile Completeness is done
Introduce yourself, share important policies: booking, waitlist, suspension, transfer, late cancellation and no show etc
Engage and build rapport to gather early feedback and provide supportOffer Jal Care kit for medical suspension
Track and prepare Birthday Cards
Maintain existing trackers using Google Sheets
Keep track of supplies and notify the manager when inventory levels are low

Requirements:

• O Levels or Poly Diploma on any field
• Previous experience in a customer service or receptionist role (experience in a wellness or fitness environment is a plus).
• Strong communication and interpersonal skills.
• A passion for helping others and a commitment to providing outstanding customer service
• Ability to multitask and handle a fast-paced environment
• Reliable and punctual, with a strong work ethic.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays

Must be able to commit either these hours;

• Mon - Fri 4pm - 10pm
• Weekends from 8.30am to 5.30pm
• 6 days requirements
• Locations - Katong, Bukit Timah rd, Thomson, Kovan

Training will be provided.
Only applied if you are able to commit to the hours

OVERVIEW:

Sportradar is the leading global provider of sports betting and sports entertainment products and services. Since 2001, we have occupied a unique position at the intersection of the sports, media and betting industries; providing sports federations, news media, consumer platforms and sports betting operators with a range of solutions to help grow their business.

THE CHALLENGE

• Provide administrative support to the sales team by creating and managing sales opportunities.
• Assist in the preparation and follow-up of sales contracts.
• Collaborate with the sales team to develop and maintain customer relationships.
• Handle customer inquiries and provide product information.
• Coordinate with other departments such as products, finance, compliance and technical support to ensure smooth sales processes.
• Stay updated on product knowledge and industry trends to provide effective support to the sales team.

YOUR PROFILE

• Excellent proficiency in spoken and written English and Chinese.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and CRM software.
• Excellent organizational and time-management abilities.
• Ability to work effectively in a fast-paced environment and multitask.
• Attention to detail and problem-solving skills.

Job Title:Care Support Worker Mental Health Trust:Torbay and South Devon NHS Foundation Trust Location:Torbay Hospital, Totnes community hospital, Brixham community hospital, Newton Abbot community hospital, Teignmouth community hospital, Dawlish community hospital. Pay Rates:£11.45- £20.95 band 2. £12.45 to £21.03 Band 3 and based on experience Shift Pattern: Flexible About the Trust: We provide health and social care services to our people in their own homes or in their local community. We also run Torbay Hospital (providing acute hospital services) as well as five community hospitals, stretching from Dawlish to Brixham. We support around 500,000 face-to-face contacts with patients in their homes and communities each year and see over 78,000 people in our A&E department annually. We serve a resident population of approximately 286,000 people, plus about 100,000 visitors at any one time during the summer holiday season. We are passionate about creating a fairer and more inclusive NHS for everyone. We employ over 6,500 staff, including doctors, nurses, social workers, consultants, and allied health professionals, as well as highly skilled managers, administrators, and technical experts. Our people work in a wide range of settings and locations across our communities, depending on their individual role or circumstances. Why might this job interest you? This role as a Care Support Worker Mental Health for NHS Professionals offers a unique blend of professional fulfilment and adaptable scheduling. This position allows nurses to provide vital healthcare services within the community, making a significant impact on patients' lives while having the freedom to choose their working hours. The flexibility of a bank role enables community nurses to balance their professional duties with personal commitments, fostering a healthy work-life balance. Additionally, working in diverse community settings provides opportunities for skill development, autonomy, and meaningful interactions with patients from various backgrounds. The chance to deliver compassionate care on a flexible schedule makes this role both rewarding and accommodating. What you can add: Assessing and monitoring patient conditions and arranging diagnostic tests Recognising deterioration in the physical or mental condition of a patient and taking appropriate action / escalation Recognising, responding to, and managing emergency situations Displaying excellent analytical ability and sound decision making in changing clinical situations Recognising limitations and escalating concerns. The role will involve, but not be limited to you performing the above. What you'll need: A car and valid UK driving license A minimum of 6 months paid experience in a community environment within the last 2 years Comply with NMC Professional Registration and keep up to date with current nursing practices *Depending on the Trust, you may require variable additional certification and skills. The benefits we can offer you in return:- Putting People in Places to Care be part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life. Weekly pay to give you access to your wages more quickly. Blue Light Card NHS Discount Provider First choice of shifts/placements at the Trust of your choice over agencies. Our team is always happy to help - access our support line any time. Working options to suit your lifestyle being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements. Training and development opportunities via the Trust and NHSPs own academy. Explore different wards, keep your skills up to date whilst gaining vital experience. Being part of the NHSP Community means youll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more. Who are NHS Professionals? NHS Professionals is a flexible staff bank, owned by the Department of Health, our purpose is to provide you with the autonomy to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community. Offering you flexible work or alternatively fixed term placements. Apply Today By joining us you can look forward to a choice of flexible Bank shifts or fixed term placements across any of our client Trusts in England.

Please read the attached Applicant Pack prior to completing your application form to find out more information. Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role. As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust. We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications. We look forward to receiving your application.

Job Title: Care Support Worker Trust:Torbay and South Devon NHS Foundation Trust Location:Torbay Hospital, Totnes community hospital, Brixham community hospital, Newton Abbot community hospital, Teignmouth community hospital, Dawlish community hospital. Pay Rates:£11.45- £20.95 band 2. £12.45 to £21.03 Band 3 and based on experience Shift Pattern: Flexible About the Trust: We provide health and social care services to our people in their own homes or in their local community. We also run Torbay Hospital (providing acute hospital services) as well as five community hospitals, stretching from Dawlish to Brixham. We support around 500,000 face-to-face contacts with patients in their homes and communities each year and see over 78,000 people in our A&E department annually. We serve a resident population of approximately 286,000 people, plus about 100,000 visitors at any one time during the summer holiday season. We are passionate about creating a fairer and more inclusive NHS for everyone. We employ over 6,500 staff, including doctors, nurses, social workers, consultants, and allied health professionals, as well as highly skilled managers, administrators, and technical experts. Our people work in a wide range of settings and locations across our communities, depending on their individual role or circumstances. Why might this job interest you? This position allows you to make a significant impact on patients' lives by providing essential support and compassionate care, all while having the freedom to choose your own working hours. The flexibility of a bank role enables care assistants to balance your professional responsibilities with personal commitments, promoting a healthy work-life balance. The ability to contribute to patient care on a flexible schedule makes this role both rewarding and accommodating. What you can add: Monitoring patients' conditions by taking temperatures, pulse, respirations and weight Assisting in the delivery of patient care as directed by the Registered Nurse Ensuring that the patient is the prime focus when making decisions about their care and well being Assisting patients with compassion when undertaking normal activities of daily living whilst ensuring that privacy, dignity, and human rights are respected. The role will involve, but not be limited to you performing the above. What you'll need: Minimum of 6 months Acute HCSW UK (Private, NHS or Armed Forces) hospital/hospice experience within the last 2 years OR Currently studying General/Adult Nursing (Student Nurse) and completed a minimum of 12 weeks clinical placements.* *Depending on the Trust, you may require variable additional certification and skills. The benefits we can offer you in return: Putting People in Places to Care be part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life. Weekly pay to give you access to your wages more quickly. Blue Light Card NHS Discount Provider First choice of shifts/placements at the Trust of your choice over agencies. Our team is always happy to help- access our support line any time. Working options to suit your lifestyle being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements. Training and development opportunities via the Trust and NHSPs own academy. Explore different wards, keep your skills up to date whilst gaining vital experience. Being part of the NHSP Community means you'll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more. Who are NHS Professionals? NHS Professionals is a flexible staff bank, owned by the Department of Health, our purpose is to provide you with the autonomy to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community. Offering you flexible work or alternatively fixed term placements. Apply Today By joining us you can look forward to a choice of flexible Bank shifts or fixed term placements across any of our client Trusts in England.

At Wandle we pride ourselves in delivering safe and affordable homes along with low cost, dependable, localised services to our customers. Working as part of our customer service team you will have the opportunity to provide a high quality, efficient and effective service to our customers across a range of contact channels. Our customer service advisers handle a full range of enquiries from tenancy management to repairs and maintenance concerns and aim to resolve these at first point of contact whenever possible.

A day in the life:
You will:
Be in a position to make a real difference to the service we offer our customers. The customer service team has the most contact with our customers and no day is ever the same. You will handle a range of enquiries including:

Proven ability to work in a fast paced contact centre environment
With the ability to respond professionally to a high volume of inbound calls and emails
Diagnosing and requesting repairs
Taking payments and providing advice and information about customer accounts
Advising customers about their housing options
Providing information and advice about customer tenancy concerns
Record customer complaints and, whenever possible, resolving them at first point of contact

We are looking for someone who is resilient, capable and resolution focused. Someone who mix empathy with efficiency, to find good outcomes for our customers.
Our customer services team are expected to be great listeners and problem solvers, record accurate notes, follow our policies and processes and use our IT systems proficiently. Don’t worry, we can give you training on how we do things, what we need you to bring is a can-do, positive attitude, empathy and a desire to work hard and champion the customer at Wandle.

What you will need to have:

Experience of working in an inbound housing contact centre environment
Experience in diagnosing, prioritising and booking housing repairs is essential
Experience with assisting customers with Repairs, Income, Tenancy, ASB, Domestic abuse, Estate and Leasehold enquiries
Experience of working in an environment where team working is fundamental to success
Great communication and customer service skills
Strong numeracy, literacy and IT skills
Able to mix empathy with efficiency, to find good outcomes for our customers
Good attention to detail
Excellent listening skills
Commitment to Wandle values


What next?
If you want to be at the heart of Wandle’s transformation and believe you have the skills and experience to be successful in this role we would love to hear from you.
Please apply with your CV and supporting statement ensuring you address the role requirements set out in this document by Friday 22 November 2024.
Please also note that ahead of the final stage interviews you will be asked to undertake online tests/scenario-based assessments as part of the selection process.
For more information on our Corporate Strategy click here Corporate-Strategy-2022-25.pdf (wandle.com).