Total 1,293 Customer Service job vacancies in D14 Geylang, Eunos

Overview

As a Admin Assistant cum Receptionist, you will assist the HR/Admin Manager in supporting the HR/Admin Department in the daily operation activities.

Responsibilities

1) Administrative duties such as attending to phone calls, visitors, courier services, mails processing, distribution of mails and activities logs and records.

2) Process General and HR/Admin correspondences as well as addressing General enquiries.

3) Assist in coordinating company events to facilitate smooth event execution.

4) Perform secretarial and administrative support such as hotel reservation, air-tickets booking, purchasing of pantry and stationery etc.

5) Ensure timeliness and completeness of data entries.

6) Provide supports to HR/Admin Manager.

7) Perform any other duties as assigned by the Management and the designated manager.

Requirements

1) At least a GCE “O” Level or equivalent with some relevant working experience in Human Resources and Administration.

2) Prior experience in Manufacturing/Construction Industry will be advantageous.

3) IT savvy with proficient in Microsoft Office application.

4) Independent, meticulous and positive attitude in learning.

5) Have a strong stakeholder focus and pleasant service-oriented attitude.

As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.

Roles and Responsibilities

· Attend to customer enquiries, feedback and complaints via phone, email or in-person.

· Check and monitor CCTVs for discrepancies, system issues and incidents.

· Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams.

· Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.

· Perform investigations and process refunds for customers.

· Perform administrative tasks related to customers data such as service reports etc.

· Monitor and track manpower deployment for Operations and Technical teams.

Requirements

· At least GCE ‘O’ Levels or equivalent.

· At least 2 years of working experience in the customer service or call centre roles.

· Required to work rotating shifts due to 24/7 operations of control centre.

· Excellent customer service and communication skills.

Proficient in Microsoft Office tools (Excel and Word).

Job Description:

The Receptionist plays a vital role in maintaining a secure and welcoming environment for all individuals entering the premises. This position combines clerical and administrative responsibilities with security-related tasks to ensure efficient operations and adherence to safety protocols. The ideal candidate will possess strong communication skills, professionalism, and attention to detail.

Roles and Responsibilities:

• Provide exceptional customer service by greeting and assisting visitors, employees, and contractors in a courteous and professional manner.
• Perform various clerical and receptionist duties, including answering phone calls, responding to emails, and managing correspondence.
• Update calendars and schedule meetings as necessary to support the organization's operational needs.
• Manage access control systems and communicate effectively with internal teams regarding access permissions and security protocols.
• Enforce security policies and procedures to ensure compliance and safety for all personnel on-site.
• Utilize the Visitor Management System to register and track visitor information accurately.
• Issue access control badges and administer individual authorized access in accordance with established policies and procedures.
• Coordinate ground transportation arrangements as needed during shift hours.
• Maintain regular communication with the security team to manage visitor and contractor flow effectively within the facility.

Job Requirements:

• Minimum GCE ’O’ level or equivalent.
• Strong interpersonal and communication skills, with the ability to interact professionally with diverse individuals.
• Attention to detail and a proactive approach to problem-solving.

Benefits:

• Basic Salary up to $2,000 with yearly increment based on performance.
• 5.5 days (Alternate Saturday), Monday to Thursday (9am to 7pm or 10am to 8pm) depending on roster | Friday (9am to 6pm)
• Entitled for $50 shift allowance upon completion of working timing on 10am to 8pm for two weeks
• Paid sick leave
• Training & professional development
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Call Centre Agent located in Sims Ln. Our clients are in the Freight Forwarding Industry. You will be responsible for managing inbound and outbound collection calls within a call center environment, where you’ll clearly communicate and explain payment breakdowns to customers. Key responsibilities include following up on overdue accounts to meet collection targets on behalf of clients from banks, telecom service providers, and commercial clients. Additionally, the role requires negotiating repayment amounts and payment schedules with customers, enhancing overall collection efficiency, and reducing delinquency rates. Other duties may be assigned as needed to support the team and achieve collection goals.

Qualifications:

• Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
• Possess at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)

• Maintains project administration in a correct and timely manner.Orders materials and equipment and takes care of the necessary permits.Accomplishes construction human resource objectives by selecting, orienting, and training employees.Assesses safety and finance goals.Manages sub-contractors by locating, evaluating, and selecting contractors.Meets operational standards by contributing construction information to strategic plans and reviews.Meets construction budget by monitoring project expenditures.Accomplishes construction project results by defining project purpose and scope.Approves construction projects by conducting inspections at critical phases.Prevents fines and work interruptions by complying with, and enforcing, codes.Maintains a safe, secure, and healthy work environment by following guidelines, standards, and procedures.

Duties & Responsibilities

• Acquire new customers and service existing ones
• Conduct specialty maintenance products’ demonstrations and training sessions for clients
• Any other tasks assigned by management

Job Requirements

• Diploma in any discipline
• Some selling experience
• Self-motivated, independent and a good team player
• Singaporean only

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Salary Range: $3,500 to $4,000 (Depending on experience)

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Key Responsibilities:

Helpdesk Support:

• Provide first-level support through Freshdesk, ensuring timely and effective resolution of customer inquiries and technical issues.
• Troubleshoot and resolve system and CRM-related problems.
• Escalate complex issues to relevant technical teams when necessary.

Customer Service:

• Act as the front-line representative for customer interactions, ensuring a positive experience.
• Address customer concerns and provide solutions in a professional and courteous manner.
• Maintain up-to-date knowledge of our products and services to assist customers effectively.

Operational Support:

• Support operations within the technical business units, ensuring smooth workflows and processes.
• Assist with the implementation and maintenance of system and CRM tools.
• Collaborate with technical teams to understand operational requirements and provide necessary support.

Administrative Duties:

• Perform general administrative tasks, including documentation, reporting, and scheduling.
• Manage and organize records and databases related to customer support and operations.
• Assist in the preparation of reports and presentations for management.

Collaboration and Product Enhancement:

• Partner with business units to identify areas for product improvement and enhancement.
• Provide feedback and insights from customer interactions to help refine products and services.
• Participate in team meetings and contribute to discussions on product development and innovation.

Requirements:

Experience:

• Minimum of 2 years experience in a helpdesk support role.
• Proven experience with Freshdesk and CRM systems preferred.

Skills:

• Strong customer service orientation with excellent communication and interpersonal skills.
• Proficiency in troubleshooting and problem-solving.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• In charge of front desk admin and serving duties
• Answer telephone calls from customers with a professional attitude & in line with call quality & productivity requirements.
• Attending to queries and feedback
• Assist visitors with more information
• Assist visitors if they have a problem going through the turnstile
• The first representative of the building when people enter the building
• Any other duties and perform concierge support duties as assigned by the superior

Job Responsibilities:

• Greet visitors warmly and professionally, confirming appointments and directing them to their destination
• Answer and screen incoming phone calls, taking accurate messages and transferring them appropriately
• Maintain a professional and welcoming atmosphere in the reception area
• Process and distribute incoming mail and courier deliveries
• Handle document photocopying, scanning, filing, and printing
• Manage the booking of meeting rooms and prepare necessary materials
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Support office management for the wellbeing of employees
• Organize and maintain office filing systems, both electronic and hard copy
• Provide effective and efficient administrative support for the full scope of office management including upkeep and maintenance of the office and its supplies, as well as preparation and coordination for meetings and company events.
• Liaise with external vendors and service providers
• Other duties as may be assigned from time to time

Job Requirements:

• Diploma or Degree in any discipline
• At least 1 years of relevant experience as corporate office admin or secretary to management
• Excellent communication and interpersonal skills, with a professional and friendly demeanor
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Attention to detail and accuracy
• Ability to multitask and handle multiple priorities simultaneously
• Adaptability and willingness to learn new tasks

Job Location:

Muhammadiyah Health & Day Care Centre (MHCC)

Blk 10 Eunos Cresent, #01-2711, S(400010)

1. Personal and Psychosocial Care

• Provides support to seniors in basic activities of daily living (BADL), including assistance with personal hygiene and transfer.

• Identify care needs of seniors such as dietic needs and other areas relating to well-being of elders.

2. Nursing Support

• Attend to basic nursing and general care needs of clients

• Monitor health status (vital signs, glucose level and oxygen saturation) and escalate to Centre Supervisors/ Nurse Manager.

• Perform tube feeding / Nasogastric tube (NGT) feeding for seniors

• Perform basic wound care

• Assist to serve medication/ pre-packed medication and apply prescribed topical medication as instructed by Supervisor/ Manager.

3. Rehab Care

• Assist Physiotherapist/ Occupational therapist in clients prescribed therapy.

• Assist to manage movement dysfunction and enhance physical and functional abilities.

• Assist to restore, maintain, and promote optimal physical function, optimal wellness and fitness movement.

• Assist in client ambulation movement within the centre and during transferring to and from transport vehicle.

4. Senior Engagement

• Plan, and conduct activities suitable for seniors taking into consideration of their preferences and interests

• Observe senior’ engagement during sessions and feedback on senior’s response and progress.

• Work with the therapists on implementation of new activities

• Provide support and involve in the planning and coordination of Active Ageing Programmes.

5. Administration and Operations

• Always ensure environmental safety and hygiene of the centre including carrying out the necessary cleaning and disinfection and looking out for hazards

• Able to do basic documentation of senior’s participation in various engagement activities.

Requirements:

Experiences:

Experience in ILTC sector is an advantage

Qualifications:

GCE 'N' Level and above

Therapist assistant cert would be an added advantage

Responsibilities

• Greet and welcome guests and visitors as soon as they arrive at the office
• Direct visitors to the appropriate person, office and meeting room
• Answer, screen and forward incoming phone calls
• Ensure the tidiness of reception area and meeting rooms, and with all necessary stationery and material
• Maintain office security by following safety procedures and controlling access
• Ensure no trespassers at all times including lunch hours
• Update of the staff phone list, calendars and schedule meetings
• Back-up and cover the receptionist duties for the other entity when required
• Replenishment of drinks in pantry for serving guests
• Premises security and access authority – issue access card, termination, change of access profiles and printing of cards
• Assist in office facilities management and office administration
• Coordination of stationeries and staff printing orders
• Assist in accounts payable and expenses as and when require
• Provide administrative support and other duties as assigned

Qualifications:

• GCE A Level & above
• Receptionist or front-line customer services experience
• Customer-oriented, pleasant personality with excellent telephone manners
• A team player with strong organizational, communication and interpersonal skills with attention to details
• Possess reception administration experience
• Proficient in MS Office applications

Job Title : B2C Sales and Customer Engagement Specialist

As the first hire in our sales function, the B2C Sales and Customer Engagement Specialist at

MIJ Hub offers a unique opportunity to make a significant impact as an individual contributor.

This role is perfect for someone who thrives in a customer-centric environment and is eager

to leverage their extensive retail sales experience in a dynamic and innovative setting.

In this role, you will drive sales across all MIJ brands, including student enrollment for MIJ

Hub, securing donations, and promoting product sales from Ashraf Café and Inspo. You will

engage with customers via calls, emails, and WhatsApp to close sales, upsell, and retain

customers. Additionally, you will collaborate closely with our marketing team to ensure a

seamless experience between our e-commerce platforms and sales efforts. You’ll also be

responsible for utilizing HubSpot to manage customer data, track sales activities, and

maintain accurate records.

Key Responsibilities

● Drive sales across all MIJ brands, focusing on student enrollment, donations, and

product sales.

● Engage with customers via calls, emails, and WhatsApp to understand their needs,

offer tailored solutions, and convert leads into loyal customers.

● Utilize HubSpot to manage customer data, track sales activities, and maintain

accurate records.

● Collaborate with marketing and product teams to align sales efforts with campaigns,

prepare sales materials, and ensure a seamless customer journey.

● Coordinate with other departments to support smooth and efficient sales operations.

● Implement strategies to upsell and cross-sell products, fostering customer loyalty and

repeat business.

● Address customer inquiries, resolve issues, and maintain high levels of satisfaction.

● Monitor and report on sales performance, adjusting strategies to meet or exceed

targets.

● Actively gather and analyze customer feedback to continuously improve the sales

process and offerings.

● Stay updated on industry trends and product knowledge to effectively communicate

benefits and features to customers.

Requirements

● Education: Diploma or Bachelor’s degree in Business, Marketing, Communications,

or a related field.

● Experience: Minimum of 8 years in retail sales or a customer-facing sales role, with

a proven track record of exceeding sales targets.

● Sales Expertise: Strong sales acumen with the ability to close deals, upsell, and

meet targets.

● Customer Engagement: Exceptional interpersonal skills with a talent for building

rapport and fostering long-term customer relationships.

● Communication: Excellent verbal and written communication skills, adept at

engaging with customers across calls, emails, and WhatsApp.

● Organizational Skills: Proven ability to manage multiple priorities in a fast-paced

environment.

● Problem-Solving: Strong problem-solving skills with a proactive approach to

addressing customer needs and concerns.

● Tech Proficiency: Experience with CRM systems (preferably HubSpot), and a good

grasp of digital tools to track and manage customer interactions.

● Team Collaboration: Ability to work closely with cross-functional teams, particularly

marketing, to enhance customer engagement and drive sales.

Job Type: Full Time, Permanent

Work Location: Singapore, Hybrid Role (3 days in office)

Job Description:
As a Service Engineer, you will be responsible for ensuring that our equipment is efficiently maintained, installed, and serviced. This role requires close collaboration with our clients, offering technical support and hands-on troubleshooting to meet their requirements.

Key Responsibilities:

• Provide support, installation, commissioning, troubleshooting, repairing and preventive maintenance for equipment.
• Communicate with suppliers, peers, and customers (business units and manufacturing sites) to accurately relay technical information.
• Response to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline.
• Provide technical training and support to client staff as necessary.
• Maintain accurate service records and documentation for all client visits.
• Managing spare parts inventory.
• Practices good health and safe workplace.

Requirements:

• Degree in any engineering studies.
• Min 1 or 2 Years of relevant experience
• Exp in Semiconductor Industry / handling Semiconductor equipment will be added advantages
• Assembly exp will be added advantages
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and communicate effectively with clients.
• Bilingual (Chinese & English) to liaise with Chinese speaking associate.

Interested candidate please click “QUICK APPLY” or forward a copy of your resume to kc.cheah@topco-global.com

HR in-charge: KC Cheah

My Client, a private banking is seeking a Trade support to assist in trading related activities.

This function covers a wide range of clients and a complex product range, including equities, fixed income, currency, derivatives and alternative investments. This team has extensive interaction with traders, portfolio managers and other operational teams globally to ensure effective oversight and risk management of existing business activity whilst working to shape and implement solutions for new clients, products, strategies, and system architecture.

Responsibilities

- Holistic ownership and understanding of trading related activities from an Asset Management Operations perspective.
- Trade confirmation and settlement across markets and products in line with internal and external cut offs.
- Trading desk support to include ad-hoc queries as well as ongoing business initiatives.
- Review existing processes to identify inefficiencies within the flows and work with management to drive process changes.
- Build and maintain relationships with the trading desks and other operation teams internally as well as brokers, custodians and vendors externally.

Qualifications

- Bachelor's degree and 2+ years of experience in Operations/Middle Office in the Financial Services industry.
- Experience from an operational perspective in one or more of the following products – Equities, Fixed Income, Futures, IRS.
- Self-motivated and proactive team player, who takes ownership and accountability.
- Strong verbal, written and presenting communication skills.
- Proven analytical thinking and problem solving skills.
- Strong organizational skills and the ability to apply judgement and effectively manage competing priorities in a - fast-paced environment.
- A risk mindset and meticulous attention to detail.
- Proven track record of partnering across teams and an ability to build and maintain relationships.

We are seeking a friendly and reliable Front Desk Receptionist to join our team. As the first point of contact for our organization, the Front Desk Receptionist plays a crucial role in creating a positive and welcoming impression for our clients, visitors, and staff. This position would be reporting to the Group Human Resorce Manager in Singapore.

Key Responsibilities:

· Greet and welcome visitors with a warm and professional demeanor

· Answer and direct incoming phone calls to the appropriate department or individual

· Maintain a clean and organized front desk area, pantry and meeting rooms

· Handle gift redemption

· Manage incoming and outgoing mail and packages/couriers

· Manage meeting room bookings and ensure appropriately equipped

· Assist in scheduling appointments and meetings as needed

· Manage travel arrangements, including flights, hotels, and ground transportation

· Provide general information to visitors and employees

· Maintain and update visitor logs and ensure security protocols are followed

· Handle administrative tasks such as photocopying, faxing, and data entry

· Manage supplies of office, printing room and pantry

· Coordinate office activities and events including food catering

· Supervise part-time cleaner and manage office cleaning schedules

· Support various departments with administrative tasks as required

· Adhere to company policies and procedures, including confidentiality and data protection.

Qualifications:

· High school diploma or equivalent.

· Previous experience in a similar role is a plus, but not required.

· Excellent interpersonal and communication skills.

· Professional appearance and demeanor.

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

· Strong organizational and multitasking abilities.

· Ability to work independently and as part of a team.

· Punctuality and reliability.

· Basic knowledge of office equipment, such as printers and photocopiers