Total 157 Customer Service job vacancies in Croydon, CR77YE

What skills and experience we're looking for

Harris Invictus Academy Croydon is looking for a Learning Support Assistant to support individuals and groups of students at the academy, including those with SEND.

This will involve supporting learning in the classroom and attending to students' personal needs where required, including social, health, physical, hygiene, first aid and welfare matters.

The successful candidate will have:

• Qualifications to degree level or equivalent
• Basic knowledge of SEND and learning barriers
• Some knowledge of strategies in working with young people with challenging behaviours
• Knowledge of some of the social issues facing students from disadvantaged backgrounds
• Awareness of Health and Safety issues in the workplace
• Experience of working directly with young people in an education or training environment, supporting the learning of students
• Experience of establishing and maintaining positive working relationships with a range of stakeholders, at all levels
• Experience of managing and being responsible for own workload
• Good literacy and numeracy skills
• Good interpersonal and communication skills, with an excellent standard of written and spoken English
• Good administrative and organisational skills
• Ability to interest, encourage, motivate and engage children
• Ability to work effectively with team members across a wide range of levels and responsibilities
• Good ICT skills, including a working knowledge of Microsoft packages and the ability to update records and databases.
• Ability to work using own initiative, exercising good judgement where unsupervised
• Flexibility of approach to work
• Ability to maintain confidentiality, exercising tact and diplomacy

What the school offers its staff

We Know. We Can. We Will.

We are very proud of our students; we know they understand the importance of a good education and we know they are committed to achieving the very best outcomes.

Our curriculum leaders know how vital it is to provide a challenging curriculum that will inspire and engage. Providing opportunities for students to develop a deep knowledge and understanding of the world around them.

We know it is important to provide opportunities for students to develop, not only through the taught curriculum, but beyond; through programmes such as the Duke of Edinburgh Award, the Music in Secondary Schools programme and the Jack Petchey Award. Creating chances for students to really shine and show how amazing they are.

Education with drive and ambition

We believe passionately in our mission statement – ‘We Know, We Can, We Will'. We never settle for less and are driven by achievement and success. To be a committed member of the Harris Invictus community is to aspire to learn and gain knowledge. We are able to apply what we know to the outside world. We can do it and we will succeed no matter the circumstances or difficulties we face.

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level to senior leadership.

In addition to the opportunities for career progression, training and development, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme, a Wellbeing Cash Plan and many other benefits.

Further details about the role

Your responsibilities will include:

• Supervising and supporting identified students in 1:1, group or whole class situations, ensuring their safety and access to learning in a purposeful and supportive learning environment.
• Assisting in developing resources, schemes of work and teaching strategies, working with the teacher to ensure the provision supports learning needs.
• Assisting in evaluating identified students' progress and providing feedback on their achievements, progress and needs.
• Leading small group sessions and interventions as appropriate.
• Attending to students' personal needs where required.
• Supporting with behaviour management.
• Undertaking learning activities/teaching programmes, adjusting activities to ensure achievement of learning goals.
• Assisting with the supervision of students out of lesson times, including playtimes and undertaking lunchtime duty.
• Supporting students with their learning and development in respect of local and national learning strategies.
• Preparing the classroom for lessons, clearing afterwards and assisting with the display of students' work.
• Preparing and maintaining resources and assisting students in their use.
• Undertaking record keeping as requested.
• Establishing and maintaining positive relationships with parents/carers, gathering and reporting information as directed.
• Providing administrative support as required.
• Accompanying teaching staff and students on visits, trips and off site activities as required.

Commitment to safeguarding

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Location: Croydon

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay review

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Would you like a Customer Service Advisor role within a supportive, friendly team in a business that makes a difference, offers hybrid working and early finish on Fridays, and that puts an emphasis on looking after its staff - valuing your ideas? Do you pride yourself on taking ownership of queries and issues, seeing them through to a successful conclusion?

A well established, industry leading non-for-profit organisation are looking for a Customer Service Advisor to join their collaborative client facing team. In this fast paced, busy role you will be responsible for providing an efficient and seamless support function to customers across the UK via phone, e-mail and letter, providing empathy. Your ability to priortise, multi-task and adapt to urgent situations will be very important, along with your impressive attention to detail and strong written and verbal communication skills.

As Customer Service Advisor, your new role will involve:

- Being a point of contact for all customers throughout the UK providing over the phone and email advice and support
- Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e-mail through a creative approach
- Keeping both customers’ accounts and own records accurately updated on all systems ensuring the quality of information is maintained
- Supplying costs and charges for equipment, helping the client to understand which service they require
- Liaising with site contacts to clarify information and check assess for deliveries and collections
- Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
- Cross-selling and promoting additional services
- Using the CRM database and client portal to manage requests for services

I'm interested in speaking with candidates who have experience working as a Customer Service Advisor; Customer Service Administrator; Customer Service Executive, Associate, Agent; Customer Services Advisor, Executive; Call Centre Advisor, Agent or Contact Centre Advisor, Agent in a highly pressurised environment, and who possess the essential ability to multi-task and take ownership of all queries and issues from customers - in a sensitive and empathetic manner. Solid IT skills in MS Office (in particular MS Excel) are important too along with experience using a CRM database.

Salary for this position is c. £26,000 p.a. (depending on level of experience).

Benefits include up to 10% bonus, hybrid working from home, great pension contribution, free parking, team lunches / dinners, early finish on Fridays and private healthcare insurance.

The business offer free parking on-site at their offices. If you're taking public transport the offices are easily accessible via bus. The nearest train station is 15-20 minutes walk away.

Proud member of the Disability Confident employer scheme

ABOUT THE ROLE As a Residential Senior Carer at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You will be responsible for leading a team of care staff, which will include training, supervisions and delegating duties on shift. You will also support with the administering and ordering of medication, reviewing and updating resident care plans and risk assessment, and liaising with GP's, district nursing teams and resident family members. Like everyone here, as a Residential Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU The successful candidate will have NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Residential Senior Care Assistant. You will have previous experience in a residential care setting along with proven team leadership skills and the ability to make appropriate decisions to support the needs and wellbeing of our Residents. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioners, Care Community Leads or on to nursing pathways. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Care Coordinator needed for an established domiciliary Service in Croydon. Salary up to £28K plus on call allowance. On call currently consists of 1 evening in the week and 1 weekend in 5.
They are a privately owned branch with Outstanding CQC. They pride themselves on providing no less than 1 hour call outs and also provide live in care packages.

The Care Coordinator will be responsible for the scheduling of care hours and supporting the Registered Manager with the day-to-day staff management. This is a brilliant opportunity for an experienced Coordinator who is looking for further career progression.

The Role:
As the Care Coordinator you will:

• Be responsible for a team of support staff who you will need to regularly liaise with to ensure all calls are covered and attended.
• Be responsible in organising the rotas by matching support workers with clients.
• Make sure that the online system is regularly updated.
• Staff supervisions and appraisals.

The Person:
To be considered for the Care Coordinator role, you will need:

• Previous scheduling experience.
• Knowledge and understanding of domiciliary care.
• NVQ / QCF level 2 Health and Social Care as a minimum
• Clear communication skills.
• Valid driving licence with access to a vehicle.
• Willingness to complete hands-on care when needed.

INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Job Description

Peripatetic Care Manager - Mental Health Services

Salary: £55,000 - £65,000

As a Peripatetic Manager you will be supporting a number of Mental Health services across the London and Berkshire area; You will be responsible for overseeing the day-to-day operations of multiple facilities and ensuring consistent high standards of care. This role presents a unique opportunity to make a significant impact on the lives of service users.

The ideal candidate will have a robust and proven managerial track record, with a minimum of 3 years of experience as a Hospital Manager. They should demonstrate a strong history of successfully overseeing hospital operations, including managing large teams, ensuring compliance with healthcare regulations, and improving patient care standards. Experience in implementing healthcare innovations, leading quality improvement initiatives, and fostering a collaborative work environment is highly desirable.

Qualifications:

• Nurse qualification (RMN or RNLD) and a valid UK NMC Pin
• Demonstrated experience in a management role within the healthcare or social care sector, with a minimum of 3 years hospital manager experience.
• Strong leadership and communication skills, with the ability to motivate and inspire others.
• In-depth knowledge of relevant regulations and best practices for the provision of care services.
• Excellent organizational and problem-solving abilities, with a focus on delivering high-quality care and support.
• Valid UK driving license, with access to a car

Responsibilities:

• Oversee the day-to-day operational management of multiple facilities, offering leadership and guidance to staff members.
• Ensure full compliance of all facilities with relevant regulations and standards, and drive necessary changes to achieve and maintain compliance.
• Collaborate with senior management to devise and execute strategic plans for continuous improvement and growth.
• Offer mentoring and support to facility managers, assisting them in achieving their professional development objectives.
• Act as a liaison between facilities and central management, fostering effective communication and sharing best practices across the organization.

Reference: WILL79661/DB

INDNUR

One to one Higher Level Learning Support Assistant (HLTA)
Monday to Friday 37.5 hours per week during term-time January 2025 (or sooner) One year fixed term (three terms, with the possibility of extending) Salary - £27,738 per annum (actual) Are you looking for a position in a forward thinking, innovative school that prides itself on supporting all members of the community to achieve their best? This is an excellent opportunity for an outstanding, enthusiastic and experienced HLTA with excellent classroom skills and the dedication and enthusiasm to be part of a high achieving school to join our fabulous staff team and wonderful children in an inspiring school environment. You will have experience in working with primary age children in an educational setting. The post holder will support two pupils with EHCPs. Our School Royal Russell is an HMC/IAPS co-educational school with over 1500 pupils between the ages of 3 and 18, situated on a beautiful green campus of 110 acres in South London, with a Junior School, Senior School and 200 pupil boarding community. We are proud of our day and boarding facilities that rank amongst the best in the UK. Our Prep School, St David’s School, is a new addition to the Trust, and provides excellent academic and pastoral care to pupils in Purley. Our pupils, parents and staff experience a warm and friendly environment with strong pastoral care for every pupil alongside a comprehensive co-curricular and enrichment programme. Our latest ISI Inspection was carried out in September 2022, and we are delighted to report that Royal Russell achieved the top grade of ‘excellent’ in every aspect. We are a friendly, warm and nurturing school and we are committed to doing the very best for our pupils. You will become a central part of our diverse, enthusiastic and energetic family. The strength of community at Royal Russell is paramount to the success of every individual and we strongly believe that we learn and achieve together. Our offer Royal Russell offers excellent benefits including a competitive salary on our own salary scale. As part of the vibrant community of the historic Royal Russell School you will join a friendly and dedicated team with easy access to transport links (Coombe Lane tram stop served by the New Addington tram is opposite the School entrance). In addition, we offer: 30 days (6 weeks) paid holiday immediate non-contributory pension with employer contributions and life insurance meals in the dining hall during term-time Social events throughout the year, including a Christmas party for all staff Cycle to work scheme (salary sacrifice) Octopus electric car scheme (salary sacrifice) free on-site parking use of our on-site sports facilities, including tennis courts, swimming pool and gym a discount of up to 50% on School fees (85% discount for wrap around care before and after school during term-time) and a 25% discount with Royal Russell Holiday Club which operates during School holiday periods. Further informationFinal closing date of 9am on Monday 14th October 2024. Interviews are expected to take place on Wednesday 16th October 2024 however we reserve the right to interview at any point during the recruitment process so early applications are encouraged. If you have not heard from us by Wednesday 16th October, you should presume that you have not been successful on this occasion.

Benefits:

28 days holiday inclusive of bank holidays

Flexible Additional Holiday Purchase Scheme

Full induction programme to Care Certificate Standards

Dedicated learning & development programmes.

We offer Apprenticeships to those with less experience looking to join the Care Sector

We provide FREE training to achieve qualification in Social Care.

Access to a wide range of free online courses for all staff on a variety of topics

DBS check paid by Caretech prior to starting with us.

Refer a Friend Reward Scheme – earn up to £250 per referral!

Stakeholder Pension

Share Save Scheme

Free Employee Assistance Programme

Annual Employee Awards Evening

Employee recognition schemes

Carer progression within the company.

CareTech Foundation – Opportunity to apply for family and friend’s grants.

The Role:

We are providing individuals with practical and emotional care, enabling them to lead as ordinary life as they can achieve. To help them achieve this you will need to be flexible as you are required to work shifts including bank holidays, weekends and potential sleep ins.

If your best traits are positivity, friendliness and innovation then this job is for you!

Main duties and responsibilities:

To supervise the day-to-day delivery of care, to ensure those service users’ needs are met and that they participate appropriately in daily household and leisure activities

To be responsible for the care, welfare and safety of service users and the health and safety of staff

To take on the role of case coordinator for individual service users and to participate in the reviewing, reassessing and changing of person centred support plans to ensure they are up-to-date and in line with the individual’s needs

To participate, as required, in the recruitment and selection of staff within an equal opportunities framework

To undertake monthly supervisions with staff as delegated and participate in the staff appraisal programme for subordinate staff

To act as a staff skills coach and undertake appropriate team building and training programmes, designed to meet an individual’s needs or the Company’s staff development program

To ensure that the requirements of legislation, Care Standards and the Company’s Policies and Procedures are followed

To prepare service user and staff reports and ensure that the required records are maintained and up-to-date.

Personal Characteristics:

Diploma in Health and Social Care or be willing to work towards one.

Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues.

The ability to keep calm under pressure.

The confidence to work alone or as part of a team.

Excellent communication skills

The passion to work with vulnerable adults

The desire and commitment to achieve high standards of safeguarding.

The Organisation:

CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence.

Successful candidates will be required to complete a enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

STRICTLY NO AGENCIES

ABOUT THE ROLE As a Residential Senior Carer at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You will be responsible for leading a team of care staff, which will include training, supervisions and delegating duties on shift. You will also support with the administering and ordering of medication, reviewing and updating resident care plans and risk assessment, and liaising with GP's, district nursing teams and resident family members. Like everyone here, as a Residential Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU The successful candidate will have NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Residential Senior Care Assistant. You will have previous experience in a residential care setting along with proven team leadership skills and the ability to make appropriate decisions to support the needs and wellbeing of our Residents. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioners, Care Community Leads or on to nursing pathways. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs. Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important. The variety of housekeeping and cleaning tasks you carry out will ensure everyone can enjoy a clean, tidy and welcoming environment. This means you'll have a direct impact on our residents, their visitors and all the staff working to support them. ABOUT YOUTo join us as a Housekeeping Assistant you'll need a caring nature, personable approach and good practical skills. Just as importantly, you should be reliable and keen to use your attention to detail to make a positive difference. In return we'll provide all the training you need to thrive. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLE As a Residential Senior Carer at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You will be responsible for leading a team of care staff, which will include training, supervisions and delegating duties on shift. You will also support with the administering and ordering of medication, reviewing and updating resident care plans and risk assessment, and liaising with GP's, district nursing teams and resident family members. Like everyone here, as a Residential Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU The successful candidate will have NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Residential Senior Care Assistant. You will have previous experience in a residential care setting along with proven team leadership skills and the ability to make appropriate decisions to support the needs and wellbeing of our Residents. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioners, Care Community Leads or on to nursing pathways. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs an Activities Assistant at a Barchester care home, you'll deliver imaginative, fun and varied activities to ensure our residents can enjoy an environment that is motivational and fulfilling. We want to make sure each individual can pursue the interests they most enjoy and that means you'll have a real impact on our residents' lives. The Activities Assistant role involves helping us to deliver an entertainment and activities programme that covers a wide range of pastimes, social activities, outings and events. Put simply, you'll help every resident to live as independently as possible and enhance their involvement with their family, friends and the local community. ABOUT YOUYou don't need any specific experience to join us as an Activities Assistant, so you could come from any background. What's important is that you have a sense of fun, creativity, and the ability to encourage and motivate others. You'll also need to have that little extra something a real interest in the people we support. Enthusiastic and empathetic, you're someone who'll really enjoy helping our residents to live their lives to the full. Bring us all of that, and you'll have every opportunity to develop your skills further with a range of courses designed to build your confidence in every aspect of your role. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your creativity and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit…a day includes

Role Purpose:
This is a great opportunity to join the IT Service Desk team that provides technical support to our store and head office colleagues. Working as Service Desk Analyst, you will be part of a team that wants you to learn and grow your IT career

A typical day in this role includes:
Provide technical support, responding to incidents and service requests raised with the Service Desk via phone, email and remote control
Provide technical support, responding to incidents and service requests raised with the Service Desk via phone, email and remote control
Provide first-line investigation and diagnosis.
Ensure all incidents and service requests are logged and assigned, with appropriate levels of detail, categorisation and prioritization
Take pride in ensuring that incidents are responded to and resolved in a timely manner to meet defined service level targets.
Complete relevant and skilled investigations, before escalating to other support groups.
Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with users


This job is a good fit for you if:
You enjoy learning new skills and putting them into practice
You are good at self-management and can prioritise your time
You can easily and effectively communicate with your peers and your customers
You are motivated by delivering great service
You get satisfaction through understanding and resolving a problem
You are curious and proactive, and keen to develop your skills

What you’ll need:
Excellent communication skills
Able to flex your communication style to suit your audience
Willingness to learn and take on new challenges
Experience in a customer service role would be an advantage


Here's what's in it for you
33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

ABOUT THE ROLE - ** AS A REWARD FOR JOINING BARCHESTER HEALTH CARE WE WILL BE OFFEREING A GOLDEN HELLO OF £2,000 AND A RELOCATION PACKAGE WITH THIS ROLE** As Care Home Deputy Manager of a Barchester care home, you'll support the delivery of the quality care we're known for. Working closely with the General Manager and taking on leadership duties in their absence, you can expect to help with everything from ensuring care standards to motivating your team. You'll inspire a multidisciplinary team to make sure they help every resident to enjoy the best possible quality of life. That means leading by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance. You'll set the highest standards and draw on your skills to develop and deliver strategies that will help you achieve your goals. ABOUT YOUTo join us as a Care Home Deputy Manager you'll need experience in helping residents with different health needs and a successful track record of managing safeguarding investigations and clinical risk assessments. We'll also look for some HR experience, a strong knowledge of sales and marketing and an understanding of budget management. Finally, you'll be compassionate, resilient and determined to deliver quality care in our engaging and energetic environment. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Nurse Mentor and Refer a Friend bonus schemes Offer to pay Tier 2 visa application fee for eligible nurses If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be. 0854