Total 184 Customer Service job vacancies in Croydon, CR0 1FE

Role: Support Worker Croydon Reach

Salary: £29,427 per annum

Contract: Permanent

Hours: 37.5 per week

Location: Croydon

Closing date: 08/12/2024

Interview date: 17/12/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a support workers to join the Croydon Reach team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

Thames Reach welcomes applications from people with transferable skills.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

.Complete outreach shifts, providing a rapid response to referrals for people who are rough sleeping in the borough
.Work alongside more senior colleagues to identify the fastest and most appropriate route away from the streets for the people that we are working with
.Provide direct support to people who are found rough sleeping to enable them to move away from the streets and into accommodation
.Maintain and support relationships with partner agencies
.Accurately record all work completed within given timeframes

To succeed as the Support Worker you will have:

.A strong commitment to providing a high standard of service
.A good understanding of working with people who have a history of rough sleeping or vulnerable adults and supporting them to access services
.Excellent organisation and time management skills in order to remain strongly outcome focused, with the ability to complete tasks promptly and efficiently
.Good communication skills and confidence in public speaking when representing Thames Reach externally
.A mature and thoughtful approach to equal opportunities and diversity in service provision

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Lesley Sekehal, Lead Manager at Lesley.Sekehal@thamesreach.org.uk .

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

We’re hiring Support Workers in Croydon

If you don’t like the thought of being stuck behind a desk, working on repetitive tasks, then becoming a Support Worker would be an ideal position for someone looking to support people

The current opportunities available in Croydon require candidates whom have a full UK driving licence.

All you need is a willingness to learn, be flexible, have a can do attitude and a desire to support people and enable them to live the lives they choose.

Working in one of our Supported Living or Residential Care homes, You will use your skills and life experiences to help make an instant difference to the people we support, building relationships with the individuals and their families. enabling them to overcome fears and challenges, while developing and building their confidence and self-esteem.

PLEASE NOTE

- We are NOT offering any sponsorship licences therefore are unable to consider these candidates.

- We are NOT able to consider any students studying as these are permanent positions.

- We are NOT able to consider any candidates looking for BANK/Casual shifts at present

You will:

Have good communication skills

Have a positive and patient approach

Be resilient and respect people’s differences

Be able to build professional relationships

Work well as part of a team

Your skills:

Good communication

Positive and patient approach

Resilient and respect people’s differences

Able to Build professional relationships

Work well as part of a team

Your responsibilities:

To empower the people we support to live the lives they want to lead

To develop daily living skills.

Support the people we support to access their communities for socialisation, employment, training or friendships

To contribute to, develop and implement the individuals care plans.

To communicate effectively and professionally with people we support, their family members, and external professionals.

Maintain the health needs of the individuals we support.

Benefits:

Sleep-ins paid at £60 extra (only where services have sleep ins)

basic salary £12.52 - £13.08 p/h

Shopping discounts including Blue Light card, EE perks and Costco membership 

Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.

We cover the cost of DBS checks 

Full training to gain the nationally recognised Care Certificate. 

On-going training and career development including professional qualifications 

Contributory Pension 

Rota's are planned 6 weeks in advance. 

Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

Access to wellbeing helplines. 

Health Cash Plan

L_BT

Brandon Trust work alongside people of different ability so they are able to create opportunity and feel empowered to live the life they want.

All support workers work flexible shifts to provide a 24/7 service. Successful applicants for this role will require an enhanced DBS check. 

We are an Equal Opportunities employer and welcome applicants from all sections of the community. 

None None

About the role:

This is an exciting opportunity for an enthusiastic and dynamic Care Coordinator to join the Croydon Early Intervention Service (COAST). The post is open to nurses, OT's and social workers.

The post-holder will conduct assessments of newly referred adults to the Early Intervention Service who are experiencing First Episode Psychosis (FEP). They will undertake the responsibilities of a care coordinator within the Care Programme Approach for a defined caseload of service users and their carers. They will provide evidence-based psychosocial interventions and will focus on engagement, recovery and social inclusion as well as addressing physical health care needs.

The successful candidates will be experienced registered professionals who are able to demonstrate a specific interest in working with people with developing psychosis.

This is an exciting time to be working in this field which is undergoing a period of rapid growth and development. We are able to offer excellent support and training opportunities.

1.Assessment: To be responsible for the assessment of newly referred adults with First Episode Psychosis and the subsequent presentation of findings to the wider team. To work with diagnostic uncertainty, providing ongoing comprehensive assessments and outcome monitoring for all service users within caseload. To undertake risk assessments regularly, involving all other health professionals/agencies involved. To ensure that risk assessments are regularly updated, are meaningful and are reflected in care plans.

2)Engagement: Assertively outreach difficult to engage clients. To meet service users regularly, as far as possible at a venue of their choice, be this at home, CMHT centre, education, work or recreational establishments to assist with engagement and encourage participation in treatment
delivery as well as facilitating independence in all aspects of daily living.

3)Support:To provide ongoing care coordination of a designated caseload of service users who will be experiencing their first episode of psychosis. To provide support and advice in relation to service users regarding the issues concerning them. To work collaboratively with service users focussing on a recovery approach. Provide information to help clients make informed choices.



About the Team

COAST is a multi-disciplinary team providing a comprehensive service to people who may be experiencing psychosis for the first time, living in Croydon. The successful applicants will be enthusiastic about this client group, and committed to working within the recovery approach to deliver NICE concordant care.

About the Location:

You will be based at 66a Queens Road, Croydon, CR0 2PR.

Benefits:

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:
• Generous pay, pensions and leave.
• Work life balance.
• Career development
• NHS discounts.

We look forward to receiving your application.



4)Interventions:To provide interventions relevant to a first episode client group. To ensure all interventions are age appropriate and that care is sensitive to the needs of black and minority ethnic service users. To provide low intensity CBT and Mindfulness interventions under supervision. To provide psycho-education to services users. To have a client centred approach with a focus on resocialisation and social inclusion.

5)Families and Carers:To involve families and carers in treatment plans where appropriate. This may require direct family interventions. Ensuring services are provided within guidance of the Children and Carers Acts. To ensure that the needs of Carers are assessed and the care services are
provided as necessary. To provide families and carers with psycho-education.

6)MDT Working:To work in co-operation with members of the multi-disciplinary team and all other relevant health professionals to assess, develop, implement and evaluate high quality packages of client centred care. To form effective relationships with inpatient services to facilitate early effective discharge. To take part in all clinical meetings.

7)Communication:To maintain accurate clinical documentation on designated caseload ensuring case notes are up to date as per guidance and in line with electronic patient journey system. To ensure effective verbal and written communication with all involved with delivery of care. The post holder will liaise with other disciplines and organisations to ensure that all issues affecting service user care are managed and communicated to a high standard.

8)Personal Development:To remain up to date with current/emerging good practice relating to community mental health services, in general and Early Intervention services in particular. To abide by the policies of SLAM NHS foundation Trust and Local Authority. To keep abreast of all developments pertaining to the provision of Community Mental Health Care. To contribute to effective MDT working. To meet regularly with Team Manager/Supervisor. To remain up to date with all mandatory training requirements. To undertake CPD as agreed with Team Leader. To
provide supervision to other junior members of staff.

9)Miscellaneous:To participate in the team duty system. To provide cover for colleagues in their absence. To participate in research as requested. To undertake audit/clinical governance as required. To undertake other duties as requested by Clinical Service Lead and the COAST Team Leader
and to be willing to work from any location in the borough.

Covid Vaccination Requirement

The Government has formally announced it is pausing the regulations requiring specific healthcare sector roles to be fully vaccinated (1st & 2nd dose) against COVID-19, subject to government consultation. This post has been identified as in scope for the regulations and should this remain a legal requirement after the consultation and Parliamentary process, you will be required to provide your vaccination status or proof of medical exemption. We encourage and support vaccination uptake as this remains the best line of defence against COVID19.


This advert closes on Monday 2 Dec 2024

ABOUT THE ROLE As a Residential Senior Carer at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You will be responsible for leading a team of care staff, which will include training, supervisions and delegating duties on shift. You will also support with the administering and ordering of medication, reviewing and updating resident care plans and risk assessment, and liaising with GP's, district nursing teams and resident family members. Like everyone here, as a Residential Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU The successful candidate will have NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Residential Senior Care Assistant. You will have previous experience in a residential care setting along with proven team leadership skills and the ability to make appropriate decisions to support the needs and wellbeing of our Residents. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioners, Care Community Leads or on to nursing pathways. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLE As a Residential Senior Carer at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You will be responsible for leading a team of care staff, which will include training, supervisions and delegating duties on shift. You will also support with the administering and ordering of medication, reviewing and updating resident care plans and risk assessment, and liaising with GP's, district nursing teams and resident family members. Like everyone here, as a Residential Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU The successful candidate will have NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Residential Senior Care Assistant. You will have previous experience in a residential care setting along with proven team leadership skills and the ability to make appropriate decisions to support the needs and wellbeing of our Residents. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioners, Care Community Leads or on to nursing pathways. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs. Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important. The variety of housekeeping and cleaning tasks you carry out will ensure everyone can enjoy a clean, tidy and welcoming environment. This means you'll have a direct impact on our residents, their visitors and all the staff working to support them. ABOUT YOUTo join us as a Housekeeping Assistant you'll need a caring nature, personable approach and good practical skills. Just as importantly, you should be reliable and keen to use your attention to detail to make a positive difference. In return we'll provide all the training you need to thrive. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Hours:

In a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch. (We will however consider part time hours if required.)

Salary:

£22,900 Per Annum plus Area Allowance £5,200 Per Annum

Closing Date:

Wed, 27 Nov 2024

We are recruiting for a Customer Service Consultant within Croydon branch.

You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.

Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.

You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through.

Together, you can help us build a better Society

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

Branch Life

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

What Is In It For You?

• Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum.

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Generous employer pension contributions – up to 10% per annum dependent on employee selection

• Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.

• There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.

What Will You Be Doing?

• Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.

• Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.

• Proactively contacting our customers over the phone to identify and discuss their needs.

• Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.

• Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.

• Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.

What Do We Need From You?

• Passion about delivering exceptional customer service

• Enjoy meeting new people and engaging in purposeful conversation

• Work well with others, with a ‘one-team’ mindset across multiple channels.

• Have excellent communication, engagement and listening skills

• React fast when the day gets busy and handle a wide variety of different customers – with excellent time management

• Are able to deliver outstanding customer service either from a face to face or a telephony background

• Are open to a broad range of activities even if outside of standard expectations

• Are able to grow, adapt and change accommodating business needs and priorities

About UsThe founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. Main Areas of ResponsibilityYour responsibilities will include:

Professionally welcoming and receiving all visitors to Head Office in accordance with safeguarding and Health and Safety procedures
Telephone switchboard services, including maintaining employee records to update the system
Ensuring reception area and meetings rooms are inspected, kept tidy and returned to original state following meetings, reporting any issues to Office Manager
Assisting Office Manager with facilitation of office maintenance processes
Ordering and preparation of refreshments for meetings and events
Receiving and distributing incoming and outgoing mail and parcels and maintaining the franking machine account
Managing couriers and associated accounts
Maintaining an up to date academy contact sheet of Principals/PAs
Maintaining good relationships with staff, contractors, representatives and external agencies
Providing confidential general clerical/admin support
Maintaining manual and computerised records/management information systems
Producing lists/information/data and maintaining email distribution groups
Managing the Federation’s info@ email account
Preparation and distribution of Board papers as required to staff and stakeholders
Covering a small number of duties in absence of office administrator e.g. updating of website
Collating, uploading and updating Head Office Flickr account
Annual collecting and collating of information for mailing lists
Ordering stationery for the office and ensuring stationery room is kept safe and tidy
Monthly credit card reconciliation and recharges
Maintaining and renewing annual subscriptions
Raising Purchase Orders through internal system and reconciling related admin invoices

A full list of responsibilities can be found in the Job Pack. Qualifications & ExperienceWe would like to hear from you if you have:

Flexibility and the ability to respond to multiple demands and to prioritise
The ability to work well with colleagues and visitors
A high level of adaptability to changing demands
The ability to work collaboratively as part of a team
The ability to plan and organise work to meet varying deadlines
The ability to work independently and take initiative
Strong written and verbal communication skills
Experience of delivering a high-quality service
Experience of a range of general administrative duties
Good ICT skills and experience, including Word, Excel and management information systems
Qualifications to GCSE level or equivalent
A high degree of professionalism and discretion towards role
A high level of initiative and enthusiasm
A methodical and organised approach
A appropriate professional appearance at all times

Please download the Job Pack for a full person specification. Professional Development & BenefitsIf you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

Emotional Literacy Support Assistant (ELSA) - ASAP start - Croydon

A welcoming and inclusive primary school in Croydon is currently looking for an ELSA to join their dedicated and friendly team of support staff to work with children across EYFS, KS1 and KS2.

Supporting children both individually and in small groups, including children with SEMH and SEND, the main aim for you as an Emotional Literacy Support Assistant will be to help each of your key children to feel happy in school and to be able to reach their full potential, academically and personally.

As an ELSA, your key responsibilities will be:

• Planning individual and group sessions to provide mentoring and emotional support for children
• Supporting children through a number of things, such as loss and bereavement, anxiety, bullying, and anger management
• Working closely with other members of staff, including class teachers, other support staff, and the SENDCO
• Monitoring the progress of your key children
• Helping children with relaxation techniques and social skills

Prior experience working in a school or childcare setting and supporting children with SEND and/or SEMH needs is needed for this position as an Emotional Literacy Support Assistant, and a strong understanding of social, emotional, and mental health challenges in children is important. A background in psychology would also be desirable, but not essential.

This is a full-time ELSA role to work Monday-Friday (8:30am-3:45pm) and to last long-term until the end of the academic year, as the children need consistent support and someone they feel they are able to trust. You will be able to see the progress your key children make across the school year, making it a very rewarding role. There is also the potential for it to become a permanent position in the future.

Apply now to be considered for interview!

WCA Case Administrator Team Leader
Band: 5
Location: Croydon

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a WCA Case Administrator Team Leader, you will be responsible for leading a team of Case Administrators providing support to both the team and to the Customer as required. The Case Administrator Team Leader will oversee and determine work requirements to ensure TPL’s/KPI’s are successfully achieved and that the team meets all targets.
Key accountabilities

- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.


Essential skills

- Excellent interpersonal skills
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work in an effective manner.
- Ability to work under pressure.
- Self-motivation and awareness
- Excellent Team player
- Attention to detail.
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation.
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team.
- Problem solving skills, analytical, logical thinker.
- Ability to manage change positively, effectively, and efficiently to achieve best outcomes.
- Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets.
- Ability to work unsupervised and use initiative Adapts to changing circumstances and latest information that affects goals and plans; can play several distinct roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change.
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g., supporting other teams / cover team leader duties etc
- Innovative thinking and ability to inspire team members.

What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
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#haascareers

Proud member of the Disability Confident employer scheme

Due to expansion, my client is looking for a Field Care Supervisor to join their established domiciliary service in Croydon. Salary up to £25K plus on call allowance. On call currently consists of 1 evening in the week and 1 weekend in 5.
They are a privately owned branch with Outstanding CQC. They pride themselves on providing no less than 1 hour call outs and also provide live in care packages.
This is a brilliant opportunity for a Field Care Supervisor looking for an opportunity to progress within a supportive team.

The Role;
As the Care Supervisor you will;

• Be responsible for a team of carers who you will need to regularly liaise with to ensure all calls are covered and attended.
• Carry out supervisions, appraisals and support visits with the carers.
• Complete care pans, risk assessments and spot checks.
• Make sure that systems are regularly updated, and that the information inputted is accurate.

The Person;
To be considered for the Care Supervisor role, you will need;

• Previous domiciliary care experience - Team Leader, Field Care Supervisor or Senior Care Assistant
• Computer literacy skills
• Clear communication skills
• Minimum of a level 2 in Health & Social Care Adults
• A valid UK driving license and access to a vehicle
• Willingness to complete hands on care

INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Care Coordinator needed for an established domiciliary Service in Croydon. Salary up to £28K plus on call allowance. On call currently consists of 1 evening in the week and 1 weekend in 5.
They are a privately owned branch with Outstanding CQC. They pride themselves on providing no less than 1 hour call outs and also provide live in care packages.

The Care Coordinator will be responsible for the scheduling of care hours and supporting the Registered Manager with the day-to-day staff management. This is a brilliant opportunity for an experienced Coordinator who is looking for further career progression.

The Role:
As the Care Coordinator you will:

• Be responsible for a team of support staff who you will need to regularly liaise with to ensure all calls are covered and attended.
• Be responsible in organising the rotas by matching support workers with clients.
• Make sure that the online system is regularly updated.
• Staff supervisions and appraisals.

The Person:
To be considered for the Care Coordinator role, you will need:

• Previous scheduling experience.
• Knowledge and understanding of domiciliary care.
• NVQ / QCF level 2 Health and Social Care as a minimum
• Clear communication skills.
• Valid driving licence with access to a vehicle.
• Willingness to complete hands-on care when needed.

INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Service Care Legal are recruiting on behalf of a London-based housing association who are seeking a Litigation Solicitor to join their team on an initial 3 month contract basis. Please find below further details with regards to this position.

ROLE: Housing Litigation Lawyer
LOCATION: South London
RATE: £34.77 to £38.28 per hour LTD
CONTRACT: 3 months, 35 hours per week

Please note that this role would be hybrid working.

The Role

• To manage a caseload of matters in relation to housing management, landlord and tenant and other contentious litigation matters
• Caseload would consist of disrepair, tenancy management possession claims, ASB and landlord & tenant matters
• To draft legal proceedings, witness statements and pleadings

The Person

• A qualified Solicitor, Legal Executive or Barrister with a current practising certificate
• Experience of working within the public sector (e.g. Housing Association, local authority)
• Strong technical understanding of housing litigation cases

If this Housing Litigation Lawyer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969, or email lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250 each.

Location: Epsom

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions