Total 435 Customer Service job vacancies in Coventry, CV2 2DX

I am currently working with a private sector client near the Coventry area who are looking for an IT professional to join their growing business. This role will operate within the IT department underneath the IT Director with the ability to grow, upskill and build a career within a fast-paced environment.
- This role will offer - £32,000 p/a
- 5 days working on site in the West Midlands Area
- You must hold a valid UK DL and access to a car full time

Essential experience

• Working knowledge of an IT service desk
• ServiceNow
• Strong technical knowledge/understanding of IT Infrastructure
• O365
• Proven experience of working with suppliers and internal customers
• Project Management Accreditation
• ITIL/Service Management
• Relevant Microsoft technical certifications
• Navision
• VMWare, Veeam
• Desktop virtualisation
• HP & Cisco Switch management
• Project coordination or project management experience

What you will get:
- Company Car Allowance
- Company pension (7.5% employer contribution)
- Life Assurance x4
- 25 days plus BH & service days
- Non-contractual Bonus

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


An exciting opportunity has arisen to join the Emergency Medicine Group as an Operational Support Manager.

This is a great opportunity for those wishing to join a fast paced and forward thinking group, supporting the achievement of key performance indicators and further developments.

The post holder will need to have management experience, be a highly visible and credible manager and have strong leadership qualities. A focus on ensuring the development and provision of a comprehensive, high quality, patient centered services. The candidate will need to have excellent interpersonal skills allowing them to work closely with Administrative, Senior Management and Clinical Teams etc.

Please be advised that interviews are scheduled for 17th December 2024.

Main duties of the job

This post is to support with the management of the department key performance indicators including:
• Ambulance Handover Delays – 15 and 0 minutes
• 12 hours from decision to admit to patients being moved from ED
• Supporting the improvements within the 4 hour target within the department



The role is primarily a liaison role between the Acute & Emergency Medicine Group, the managers of the day of the other clinical groups and the site management team to ensure the smooth operation of the department.

The other key function of the role will be targeted to support development projects across the Emergency medicine footprint as defined by the senior operational team.

You will need to be resilient, confident & possess skills that will enable you to understand the service: you will be creative in your approach to problem solving and have an ability to think differently.

This role is being advertised as a developmental opportunity for someone wanting to start their career in operational management. You will join the team with a clear plan to develop to a Band 7 Operations and Performance Manager over an 18month period, with competencies requiring evidence and sign off throughout the period. Attached to this advert is the Band 7 OPM Job description and person specification which is what you will be working towards.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Oversight of group performance against key performance indicators on a daily basis
• The collation and management of the escalations to support discharges from group
• Maintenance of an accurate group bed state
• Liaison across the Groups to support with bed flow out if ED and acute medicine
• Implementation of escalation triggers and working with flow and Nurse in charge teams
• Supporting to ensure ambulance offloads occur within target timeframes
• Working across organisational boundaries to support with ensuring mental health patients plans are updated and all stakeholders are informed of ongoing plans
• Ensuring all clinical staff are appraised of the department and trust position with respect to flow and pending plans.

For further details please see the attached job description.


This advert closes on Tuesday 3 Dec 2024

Oversight of group performance against key performance indicators on a daily basis The collation and management of the escalations to support discharges from group Maintenance of an accurate group bed state Liaison across the Groups to support with bed flow out if ED and acute medicine Implementation of escalation triggers and working with flow and Nurse in charge teams Supporting to ensure ambulance offloads occur within target timeframes Working across organisational boundaries to support with ensuring mental health patients plans are updated and all stakeholders are informed of ongoing plans Ensuring all clinical staff are appraised of the department and trust position with respect to flow and pending plans. For further details please see the attached job description.

We have an opportunity for a passionate and dedicated Brain Injury Support Worker to join our team in Coventry, West Midlands starting in January 2025. Please note this role is a maternity cover. Our client is in his forties and we are looking for a support worker to assist him with appointments as well as supporting with the care that is required. Our client has physical limitations as well as memory processing & confidence issues. Due to the responsibilities required, we are only able to consider applicants who hold a full UK Drivers License. Pay Rate: £15 per hour Working Hours: Monday – Friday 10am – 2pm Key Responsibilities: Engaging with personalised routines. Completing daily living activities, including personal hygiene and mobility. Administering medication and monitoring health conditions. Providing emotional support and companionship. Maintaining accurate records of care provided and reporting any changes in clients’ conditions. Collaborating with a range of healthcare professionals and family members to ensure comprehensive care. Requirements: Previous experience in a similar role, preferably in complex care. To be able to deal with challenging behaviours. Excellent communication and interpersonal skills. Compassionate, patient, and empathetic nature. Ability to work independently and as part of a team. Flexibility to work the specified hours. Benefits: Supportive and friendly working environment. Opportunities for professional development and training. Regular supervisions and Check Ins Both online and In-person training Training & Background Checks: An enhanced DBS check & full training will be provided prior to commencing work with our client and you will also be supported by our clinical lead nurse for the area. Our Safeguarding Commitment: Libertatem Healthcare Group recognise the benefits of people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, whilst balancing the right to be safe with the right to make informed choices. At the same time, making sure that adult’s and children’s wellbeing is promoted including taking into consideration their views, wishes, feelings and beliefs in deciding on any action. With this in mind, we will work to adhere to the six key principles that underpin all safeguarding work. #Libertatem Libertatem Healthcare The Libertatem Healthcare Group, part of Sonderwell, was established to provide the very best levels of care and support for clients who have sustained Personal Injuries or suffered from Medical Negligence.Operating on a national basis, Libertatem Healthcare Group can provide your clients with care and support wherever they are located. Our care and support packages put our client’s independence at the very centre of everything we do. The Libertatem Healthcare Group is rated OUTSTANDING with the Care Quality Commission and is a registered provider with CIW in Wales.

To safely access and supply service approved Patient Group Directives following the completion of training, whilst adhering to agreed processes. To maintain knowledge, skills, and attitudes necessary to deliver an evidence-based service that is responsive to the changing needs of the population. To provide clinical supervision and leadership, to junior team members. To be responsible for the provision of effective earning experiences for pre-and post-registration students. To coordinate the delivery of care for patients and act as a clinical resource within the team. Clinically triage and safely signpost referrals to the most appropriate service, ensuring patients needs are met, using clinical support tools available to support decision making. Undertake comprehensive risk assessments associated with the care of patients in order to ensure nurses and carers safety and reflect realistic goal planning to enable patients to maximise their independence. Act as a role model for other staff and students demonstrating high standards of practice and professional conduct. Ensure practice is evidence based through undertaking audit and critically appraising literature For further details of the role please see the attached job description.

Work effectively as a team member. Provide an administrative service across all services in the building including word-processing, drafting, producing and proof reading for example meeting notes, reports, letters and business documents from either audio, digital dictation or copy sources. Undertake general office duties as required including filing, photocopying, collating, and distributing information, receipt, and distribution of incoming and outgoing mail. Operate and maintain a robust, accurate and secure filing system that is easily accessible by all staff. Maintain spread sheets and databases including the production of regular information reports. Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription, and circulation as appropriate. Procurement - order stationery, clinical supplies, and equipment stock Use own initiative to meet tight deadlines. Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the local area during cross cover arrangements. Support in attending MDTs and update trackers. Be responsible for booking all appointments for clinicans. For further details of the role please see the attached job description.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Join us at Coventry City Council on our remarkable journey to shape a brighter future for the city's children, young people and families! As a 'Good' Local Authority, we strive for excellence and place children and young people at the heart of our practice. We're seeking individuals who are enthusiastic, flexible, and eager to develop their skills.

In our Professional Support Service, you'll play a vital role, supporting Children’s Services on an administrative basis, you'll contribute significantly to Children’s Services, ensuring positive outcomes for vulnerable children and families. Join our passionate and dedicated team, and together, let's make a meaningful impact on the lives of Coventry's children!

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Come and join us at an exciting time and be part of the Professional Support Service – an administrative team that makes a positive difference in supporting Children’s Services daily!

We are at the heart of Children’s Services in Coventry, working with colleagues at all levels across the service to contribute to positive outcomes for some of the most vulnerable Children and Families across the City.

We are looking for people with potential, enthusiasm, a flexible approach and ready to develop their knowledge & skills. We value commitment and efficiency in action, a willingness to take the initiative and a mind open to new challenges.

The post is a full-time, 6 month fixed-term contract.

In this role, you will be providing administrative support to 8 Family Hubs across the City and therefore need to be flexible to travel to different locations as required. You will be responsible for effective front desk support, greeting visitors, handling calls, managing bookings, updating electronic management systems, supporting with note taking and other tasks as appropriate.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for someone who:

• Is a self-starter
• Has strong organisational and time management skills
• Thrives in a busy and diverse environment
• Has great attention to detail along with excellent written and verbal communication skills

Does this sound like you? Then we want to hear from you! Contact us for an informal discussion about the role on Abigail.curran2@coventry.gov.uk or Debbie.shield@coventry.gov.uk

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date: 03/12/2024

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

Our Values

Manor Park Primary School is a happy, supportive and ambitious school that strives to give the best possible learning opportunities to all the children that attend. At Manor Park we believe that every child can SOAR to success. We aim to raise aspirations, inspire a life-long love of learning and create memories to last a lifetime. We celebrate our diversity, promote equality and strive to make a positive contribution to our community. In March 2023 OFSTED continued to judge us as GOOD overall.

What is the job role?

Governors wish to appoint two enthusiastic and dedicated Learning Support Assistants to work in KS2.

The role will involve supporting teaching and learning and being an integral part of the LSA team. A degree of flexibility is required to meet the needs of the children and school.

Who are we looking for?

Applicants should have:

• Good Literacy and Numeracy skills equivalent to NVQ 2 or GCSE (A-C grades) in English and Maths
• NVQ 3 or equivalent, Teaching Assistant

To apply please complete the online application form demonstrating how you meet the specific requirements in the job description and person specification.

Please also provide a formal supporting letter explaining why you want this role and why you would be the best candidate.

For an informal conversation about this role, please contact Mrs Tracy Brown or Mrs Sarah Jacoby.

Interview date week commencing: 9th December 2024

Our school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an enhanced criminal record check via the DBS.

Following recommendations from Keeping Children Safe in Education (KCSIE) for an additional pre-employment check with effect 1 Sept 22, please note, an online search may form part of this recruitment process.

Proud member of the Disability Confident employer scheme

Admin Support - Band 2

37.5 Hours Per Week

Children's AHP Therapy Admin Team

Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our admin team supporting our Children's AHP Therapy Services, based at Wayside House.

The post holder will play an important role within the wider Admin Team to provide efficient and comprehensive administrative support for the service. You will work within a skilled mixed Admin Team in the building to support admin and clinical services and duties will include telephone bookings and queries , scanning , uploading to our system and sending out appointment letters. You will have excellent communication skills as you will be liaising with internal and external agencies, other staff members, parents/carers and patients.

Weare looking for a compassionate approach to supporting patient care and service improvements. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Handling all aspects of patient appointments

Maintaining an shared inbox

Working to tight deadlines

To communicate effectively

Inputting data in a timely and efficient manner

Confidentiality of patient information

Scanning and uploading documents


This advert closes on Thursday 28 Nov 2024

MIS Admin Support & PA to Deputy Headteachers
Caludon Castle School
Grade 4: £25,183 - £28,624 pa Full time equivalent
Based on working 37 hours per week, 40 weeks per year the actual salary is £22, 413 - £25,475pa
Monday – Thursday 7.30am – 3.30pm,
Friday 7.30am – 3.00pm
Start date: January 2025
We have a fantastic opportunity for a MIS Admin Support & PA to join our team at Caludon Castle School. We are seeking to appoint an experienced administrator who will have responsibility for the co-ordination and arrangement of cover for absent staff as well as supporting our Data Lead, Examinations Officer and Deputy Headteachers with high quality administrative support.
This is a wonderful opportunity to gain some really valuable experience and to put your strong IT and administrative skills to the test, working closely with a range of stakeholders in a very professional, supportive and friendly environment.
We will be looking for excellent communication, IT and organisational skills, a discrete, professional, flexible, ‘can do’ attitude and the ability to prioritise and make sound decisions. You will be able to quickly establish credibility with a range of stakeholders. Equally important is the will to offer an outstanding customer service to all students and staff.
This fulfilling role will provide a wealth of developmental opportunities. Every day will be different and we will play to your strengths. We have a strong commitment to staff wellbeing and recognition through our wellbeing committee and people strategy, and offer a range of benefits which include the local government pension scheme, cycle to work, discounted gym membership, free parking and an employee discount scheme.
If you have the passion and determination to be valued part of our team, that has a desire to continuously improve, we would love to hear from you.
If you would like to arrange a visit to the school please contact Stacy Hands.Application deadline: 9:00am on Thursday 21 November 2024
Interviews: Wednesday 27 November 2024
If you have not heard from us within one weeks of the closing date for applications, please assume you have been unsuccessful on this occasion.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Please note, an online search may form part of this recruitment process following recommendations from Keeping Children Safe in Education (KCSIE) 2024.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via the Disclosure and Barring Service (DBS). The Trust is committed to safeguarding, promoting the welfare of children and young people and creating a culture of vigilance and expects all staff and volunteers to share this commitment and vigilance.

Education, Health and Care Plan support (EHC)
Are you TEACHER, HLTA or TA looking for your next challenge?
ABOUT THE JOB:
Supply Supply Ltd are seeking qualified, dedicated and enthusiastic Primary School Supply Teachers (ECTs welcome), HLTA’s and TA’s to join our team in Coventry to deliver Educational, Health and Care plans.
We are looking for professionals who have had previous experience of working in Primary schools to work on a supply basis with pupils who have additional needs. We will support you to understand each child’s needs prior to any work undertaken and offer excellent daily rates of pay. We offer a full training programme to support you in your work through Acorn Education Ltd.
RESPONSIBILITES:
• Work with individual children who have been awarded an EHC.
• Work alongside the class teacher collaboratively.
• Deliver high quality support to the child.
• Give feedback to the class teacher and SMT.
• Where necessary prepare work to support your role.
REQUIREMENTS:
• Experience working with children with additional needs? (SEND).
• Strong communication and teaching abilities.
• Excellent organisational and time management skills.
• Adaptability and flexibility in a classroom setting.
• Ability to handle classroom management and student behaviour.
• Experience working with diverse student populations.
• Knowledge of curriculum and educational standards.
• Relevant Teaching, HLTA or TA qualifications.
• Be prepared to undergo a Disclosure and Barring Service (DBS) check.
BENEFITS:
• Receive high quality training.
• Work with the most amazing Coventry children.
• Excellent rates of pay.
• Work with a fantastic, friendly team.
If you are motivated and adaptable looking to make a positive impact in the lives of students, we would love to hear from you.Safeguarding Statement: Supply Supply Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

Handling all aspects of patient appointments Maintaining an shared inbox Working to tight deadlines To communicate effectively Inputting data in a timely and efficient manner Confidentiality of patient information Scanning and uploading documents

Your new role
Job Title: Site Service OfficerLocation:Primary School, CoventryJob Type:Permanent, Full-TimeStart Date:As soon as possible
About Us:
We are a vibrant and inclusive primary school located in Coventry, dedicated to providing a safe and nurturing environment for our students. We are looking for a committed and reliable Site Service Officer to join our team and help maintain our school premises to the highest standards.
Key Responsibilities:

• Ensure the school premises are clean, safe, and well-maintained.
• Perform routine maintenance and minor repairs.
• Oversee security of the school buildings and grounds.
• Manage and supervise cleaning staff.
• Coordinate with external contractors for major repairs and maintenance.
• Ensure compliance with health and safety regulations.
• Assist with setting up for school events and activities.

Requirements:

• Previous experience in a similar role is preferred.
• Strong understanding of health and safety regulations.
• Ability to perform minor repairs and maintenance tasks.
• Excellent organizational and time-management skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility to respond to emergencies outside of regular working hours.

Benefits:

• Competitive salary.
• Pension scheme.
• Opportunities for professional development.
• Supportive and friendly working environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Learning Support Assistant | Coventry CV4 | £95 - £105 | Long Term to Perm | ASAP

We are seeking a dedicated and compassionate Learning Support Assistant to join our client, A specialised college, supporting students aged 16-25 with complex difficulties and learning challenges, including Autism, physical disabilities, and multiple learning difficulties. This role is crucial in fostering an inclusive environment that empowers our students to thrive both academically and personally.

Key Responsibilities
- Provide tailored support to enhance students' academic, social, and emotional development.
- Assist with daily activities, ensuring a safe and nurturing environment for all learners.
- Collaborate closely with teachers and other support staff to implement individualised education plans (IEPs).
- Help manage challenging behaviours by employing positive reinforcement techniques.
- Encourage student independence and self-advocacy through skill-building activities.

Candidate Requirements
- Experience working with individuals with special educational needs, preferably in an educational setting.
- A genuine passion for supporting young people and a commitment to their personal development.
- Strong interpersonal and communication skills to effectively engage with students, staff, and families.
- A proactive approach to overcoming challenges and adapting to students' diverse needs.
- Current safeguarding training is highly desirable.

To Be Eligible for This Role You Must:
- Hold the right to work in the UK.
- Have an enhanced child and adult barred list DBS certificate registered with the online update service or be willing to process a new application.
- Provide two references covering the last two years.

If you are passionate about making a difference in the lives of young people, please upload your CV via the application page or contact Reuben at LTF Recruitment directly. Please note that all applicants are required to have a valid, in-date DBS and two references.

To perform advanced continence assessments for clients with bladder and/or bowel symptoms in a range of community and clinic settings. To use advanced clinical reasoning skills and assessment techniques to provide an accurate diagnosis of their condition. To have continuing responsibility for the assessment, implementation, and evaluation of health care programmes for patients within a defined caseload. To provide clinical leadership to registered and non-registered clinicians in the management of bladder/bowel dysfunction and provide clinical advice/support to patient/carers. To participate in clinical audit within the Bladder and Bowel Care Service and offer wider audit support for Community Nursing Teams. For Further details please see job description attached