Total 771 Customer Service job vacancies in Chesterfield, Derbyshire, S40 2EZ

Support Worker

£11.44 per hour

Full & Part Time Positions Availabile!

Real Life Options are opening a new Supported Living service in Ilkeston to provide support to people with autism, learning disabilities, and Complex needs. We would therefore be ideally looking for candidates with experience.

We will provide individualised support packages and promote independence to enable people to live a happy fulfilled life within their own homes. The purpose-built accommodation is made of individual apartments and purpose-built bungalows.

The service comprises of 12 apartments for people with mild learning disabilities, 4 bungalows for individuals with higher complex needs and 4 bungalows for people who display behaviours of concern.

The role

You will be supporting individuals in their own homes to live as independently as possible. This involves, following daily planners, helping with financial expenditure, domestic support and administration of medication, there may be some support with personal care and meal planning/preparation, maintaining important relationships and support to find new friendships.

A rewarding part of the role will be encouraging participation in activities in the local community to enhance social inclusion. Seeking new opportunities for the growth and development of the people we support which could include volunteering roles and further education access.

Shift patterns:


7am to 2pm and 8am to 3pm
2pm to 9pm and 3pm to 10pm
9pm to 7am and 10pm to 7pm (Waking Nights)


Working on a rota, you will be required to work weekends, evenings, bank holidays and nights with planned time off.

A Enhanced DBS will be required for this role.

Benefits and Rewards

At Real Life Options we treat our people with the same respect, care and consideration that we show to the people we support. Not only do we provide competitive rates of pay, a great place to work and great job satisfaction, our additional benefits include:

Benefits and Rewards


A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
Accredited training giving you the knowledge and skills to deliver a first rate job
An employer contributory pension scheme


In addition to the above you also have access to the following great benefits:


Health Cash Plan (for full/part time contracted hours)
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus (terms and conditions apply)
Recognition Initiatives


We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:

Respect – Honesty – Responsibility – Excellence

If you can circle 6 or more of the skills below, then you could be the person we are looking for:

Honest - Good Communicator - Strong Values – Flexible - Passionate - Self Motivated - Reliable - Caring - Inclusive

Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

IND123

Proud member of the Disability Confident employer scheme

Support Worker

Salary: £11.44 per hour

Immediate interviews available!

Real Life Options have opened a new Supported Living service in Swadlincote to provide support to people with autism, learning disabilities, and Complex needs. We will provide individualised support packages and promote independence to enable people to live a happy fulfilled life within their own homes. The purpose-built accommodation is made of individual apartments.

The service comprises of 14 apartments for people with mild learning disabilities, and 4 apartments for people with higher complex needs.

The role

You will be supporting individuals in their own homes to live as independently as possible. This involves, following daily planners, helping with financial expenditure, domestic support and administration of medication, there may be some support with personal care and meal planning/preparation, maintaining important relationships and support to find new friendships.

A rewarding part of the role will be encouraging participation in activities in the local community to enhance social inclusion. Seeking new opportunities for the growth and development of the people we support which could include volunteering roles and further education access.

Shift patterns are generally:

Working on a rota, you will be required to work weekends, evenings, bank holidays and nights with planned time off.


7am to 2pm and 8am to 3pm
2pm to 9pm and 3pm to 10pm
9pm to 7am and 10pm to 7pm (Waking Nights)


We have full time and part time positions available.

An Enhanced DBS will be required for this role.

Benefits and Rewards

At Real Life Options we treat our people with the same respect, care and consideration that we show to the people we support. Not only do we provide competitive rates of pay, a great place to work and great job satisfaction, our additional benefits include:

Benefits and Rewards


A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
Accredited training giving you the knowledge and skills to deliver a first rate job
An employer contributory pension scheme


In addition to the above you also have access to the following great benefits:


Health Cash Plan (for full/part time contracted hours)
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus (terms and conditions apply)
Recognition Initiatives


We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:

Respect – Honesty – Responsibility – Excellence

If you can circle 6 or more of the skills below, then you could be the person we are looking for:

Honest - Good Communicator - Strong Values – Flexible - Passionate - Self Motivated - Reliable - Caring - Inclusive

Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

IND123

Proud member of the Disability Confident employer scheme

Support Worker Chaddesden, Derby £11.57ph

Typical Shifts are: Monday - Sunday 7am - 2pm OR 2pm - 10pm

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Female Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service in Chaddesden is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

Service Care Solutions are currently looking for an administrative assistant on behalf of Derbyshire County Council. This position is based within an office in Matlock but there will be the opportunity for hybrid working once you have completed your training. The successful candidate will work in the Specialised Transport section, which procures and manages home to school transport services for students with special needs and disabilities. This front-line service is responsible for organising the transport arrangements for approximately 1700 students with additional needs, to schools and establishments in Derbyshire and further afield.

The successful candidate will support the wider team and work as a team player. They must be able to organise and prioritise their own workload as well as demonstrate administrative and IT competency. They will be effective communicators both in writing and on the telephone. Experience of Word, Excel and Outlook is essential and experience of bespoke IT systems and EDRM is desirable.

What we are looking for from you:

• Experience: Proven experience in a customer-focused environment, with skills in financial monitoring and working across various disciplines.
• Skills and Knowledge: Excellent organisational and communication skills, a strong understanding of data management systems, and proficient ICT skills.
• Personal Attributes: Initiative, attention to detail, ability to work under pressure, ability to work in a very fast paced environment and organise and prioritise tasks, and a commitment to high levels of customer care.

This role is on an initial temporary contract for 3 months with a view to being reviewed for extension following this period. The pay rate for this role is £14.24 per hour and it will be a full time position for 37 hours per week.

The benefits of working with Eilidh at Service Care Solutions:
* You will receive a dedicated and personal consultant with a vast knowledge of social work
* We are a nationwide supplier of Social Work staff to over 200 local authorities which means we have a wide variety of exclusive roles based all over the country
* We provide frequent updates of new opportunities via text and email
* We have an expert payroll service which is processed twice a week

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on 01772208964.

What skills and experience we're looking for

Archway Learning Trust is seeking to appoint an experienced Receptionist to support the Administration team at Lees Brook Academy. The successful candidate will possess excellent administration, prioritisation, time-management and interpersonal skills and the ability to work well in a busy office environment. The postholder will be responsible for the reception area and will also be required to provide a range of administrative support services. The nature of the role means that no one day is the same and there is always something new to do and learn. The ideal candidate will be personable, have experience in a customer facing role and enjoy dealing with people, both in person and on the telephone.

The post holder will ensure that these services are provided in a professional, timely manner and to an excellent standard. The ideal candidate will be personable, have experience in a customer facing role and enjoy dealing with people, both in person and on the telephone.

What the school offers its staff

• Archway benefits to include shopping discounts and competitions

• A free and confidential employee assistance programme offering counselling and advice

• Access to a generous pension scheme

• Access to discounted travel schemes

• Cycle to work scheme

• Comprehensive training and support

• Opportunities to develop new skills and progress your career

• Eye care voucher scheme

• Free flu vaccine

• Access to e-learning and development

Commitment to safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to the satisfactory completion of an enhanced DBS check, Barred List check, the receipt of satisfactory references, online searches and any other statutory checks that are required for the post. We are an equal opportunities employer.

What skills and experience we're looking for

Archway Learning Trust is seeking to appoint an experienced Receptionist to support the Administration team at Lees Brook Academy. The successful candidate will possess excellent administration, prioritisation, time-management and interpersonal skills and the ability to work well in a busy office environment. The postholder will be responsible for the reception area and will also be required to provide a range of administrative support services. The nature of the role means that no one day is the same and there is always something new to do and learn. The ideal candidate will be personable, have experience in a customer facing role and enjoy dealing with people, both in person and on the telephone.

The post holder will ensure that these services are provided in a professional, timely manner and to an excellent standard. The ideal candidate will be personable, have experience in a customer facing role and enjoy dealing with people, both in person and on the telephone.

What the school offers its staff

• Archway benefits to include shopping discounts and competitions

• A free and confidential employee assistance programme offering counselling and advice

• Access to a generous pension scheme

• Access to discounted travel schemes

• Cycle to work scheme

• Comprehensive training and support

• Opportunities to develop new skills and progress your career

• Eye care voucher scheme

• Free flu vaccine

• Access to e-learning and development

Commitment to safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to the satisfactory completion of an enhanced DBS check, Barred List check, the receipt of satisfactory references, online searches and any other statutory checks that are required for the post. We are an equal opportunities employer.

Key Result Areas Supporting the MDT Co-ordinators with delivery, collection and preparation of case-notes in readiness for weekly MDT meetings. Maintain an up to date and accurate case-note tracking system. Provide cross cover for colleagues during periods of annual leave. To cover any other duties as required by the Assistant Cancer Manager. Communicate effectively within the Cancer Pathway Team and wider organisation in relation to the collation of case-notes. Escalating issues and concerns where necessary. To actively participate in the annual appraisal process and work towards achieving yearly objectives. To support the Assistant Cancer /Cancer Manager with accurate data entry as required. Maintain an up to date and accurate Acute Oncology Service Database with support and guidance from the MDT Co-ordinators. Filing of letters and correspondence in patient case-notes to keep an up to date patient record. GENERAL RESPONSIBILITIES To act in line with the Trust's CARE values. To maintain patient confidentiality at all times. To actively participate in the staff appraisal process. To be familiar with relevant Operational, Personnel, Health and Safety Policies and procedures, including Fire, COSHH, No Smoking and Alcohol. It is the responsibility of every employee to actively help the Trust prevent and control infection by washing their hands effectively, carrying out their duties in a way which minimises infection, attending appropriate training and maintaining up to date knowledge and skills in infection control and prevention as relevant to their post. This job description acts as a guideline to the responsibilities of the post holder and will be reviewed in consultation with the post holder and amended to meet changing professional and service needs.

Support Worker Ripley, Codnor - £11.45 per hour

Typical Shifts are: 8am -3pm & 3pm -10pm & 10pm - 8am

Join Voyage Care and Feel Valued, we reward your dedication with:

Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our ABI (Acquired Brain Injury) service Glasshouse Hill in Ripley is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support attending appointments or going for meals, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Your new company

Working for a leading manufacturing and servicing business in Chesterfield you will be part of a growing Sales Administration department.
This will be a busy role and our client is keen to appoint someone with excellent sales administration skills.

Key Vacancy Information
- Permanent position
- Based in Chesterfield
-Full time 35 hours a week, flexible start time around business hours e.g. 8-4 / 8.30-4.30 / 9-5
-After training and probation period, the successful applicant will be able to work in office 4 days and 1 day from home
-Salary guide £25,000 - £30,000, dependent on experience
-Annual performance bonus available subject to the discretion of the business

Your new role
This is an exciting new role as Sales Support Administrator. The role is based in a busy Sales Administration department and the successful candidate will ideally be able to demonstrate upon application relevant sales administration/ commercial administration skills and experience to fulfil the duties of the role as listed below;

- Customer Account Management
- Production of quotes and pricing
- Following up on quotes to obtain sales order
- Support customers with order queries
- Offer an excellent customer service admin experience - adhering to SLA on customer contact
- Prioritise order work loads with excellent commercial understanding
- Data Processing orders into SAP and CRM
- Reporting to the Sales Manager
- Develop a good understanding of products and work to offer customers alternative services/ products where relevant, upsell products where appropriate (no sales target) demonstrate commercial awareness of sales opportunities

What you'll need to succeed
The successful candidate will ideally have:
- Previous sales administration experience ideally in a relevant sector (manufacturing/ engineering)
- Knowledge of CRM
- Knowledge of SAP - advantage not essential
- Excellent commercial awareness
- Excellent customer service administration skills

What you'll get in return
Permanent position
-Based in Chesterfield
-Full time 35 hours a week, flexible start time around business hours e.g. 8-4 / 8.30-4.30 / 9-5
-After training and probation the successful applicant will be able work in office 4 days and 1 day from home
-Salary guide £25,000 - £30,000, dependent on experience
-Annual performance bonus available subject to the discretion of the business


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

ALDERWASLEY HALL SCHOOL

VACANCY – Residential Support Worker


Salary details - £23,010.00 to £23,595.00 (dependant on experience & qualifications)

Hours:- Hours 37.50 per week over 52 weeks

Location:- Alderwasley Hall School & Sixth Form, Derbyshire

Job Term: Permanent appointment following a successful Probationary period

What will we offer you?
• A bonus payment of £1500 to qualified staff (Terms and conditions apply)
• Paid training and induction including DBS
• Career progression opportunities
• Free meals while on shift
• Wellness Scheme
• Free onsite parking
• – Upon starting in this role you would qualify for a Blue Light Card – a discount service for the social care sector providing members with discounts online and on the high street. Read more at: https://www.bluelightcard.co.uk/
About us:-
Alderwasley Hall School and Sixth Form provides exceptional education for day and residential students aged 5 to 20. We transform the lives of young people with High-Functioning ASD (Autism Spectrum Disorder), Asperger’s Syndrome, Pathological Demand Avoidance (PDA) and Developmental Language Disorder. We are also highly experienced in meeting associated diagnoses and needs, such as Selective Mutism, anxieties and phobias. Our goal for every one of our students is to be happy and healthy with a sense of belonging and purpose. The split school site is located within the beautiful Derbyshire countryside!
The Role

This is an exciting opportunity to join our care team as a Residential Support Worker! As a Support Worker, you will be working within the residential setting, you will assist students with a range of care activities in the home and support students’ needs during leisure activities and school holiday periods. You will promote the student’s independence and choices at every opportunity! All staff must be flexible and willing to work shifts that include some evenings, weekends and sleep-ins.


Essential Criteria:-

Successful applicants should be:-

• Enthusiastic, patient and understanding.
• resilient
• Able to undertake a challenge and provide high standards of care to our young people.
• Also be able to work well in a team as well as using your own initiative.
• Experience of working in a similar setting with young children would be an advantage, but is not essential, as full induction and training will be provided.

Desirable Criteria:-

• Driving license

Due to the school’s remote location – it is recommended that applicants are able to drive and own their own car.

This vacancy is open to both internal and external candidates across the SENAD group.

For further information contact our Recruitment Team on 01885 488096 Ext: 12103

Alderwasley Hall School and The SENAD Group is dedicated to equality of opportunity in all areas of work, education and care. We are also committed to safeguarding those in our care – all successful candidates will be required to apply for an enhanced DBS check and will be subject to thorough background checks and online search.



Alderwasley Hall School, Alderwasley, Belper, Derbyshire, DE56 2SR

MAPLE VIEW SCHOOL – RESIDENTIAL SUPPORT WORKER

3 on 3 off condensed hours rota, 50 .75 hours per week, 52 weeks

STARTING SALARY £31,140.20

We are a small school, with capacity for 18 children, including 7 residential placements, for children aged 6-16 with a range and complexity of needs including: Autistic Spectrum Conditions, Moderate to Severe Learning Difficulties and Disabilities, Speech, Language and Communication Difficulties, associated behavioural difficulties and Prader Willi Syndrome. We are now looking to add to our care team.

This role offers a fantastic opportunity to be part of a welcoming and supportive team and to help develop a vibrant and modern residential provision. Our Residential Support Workers support the children to find a way of life that suits them and to help them achieve their maximum potential level of independence. You will play a key role in the delivery of a sound, consistent care provision.

You should have experience of working in a residential school / care setting and with children and young people, hold a relevant L3 Diploma (or be willing to work towards achieving this). You should be resilient and able to work with, and support others to work with, challenging behaviour.

What will we offer you?

- Discount Scheme
- Good internal progression opportunities
- Pension
- assistance programme
- sponsored qualifications, training and development plan
- Onsite Parking
- £1500 welcome bonus for qualified staff

If this sounds exciting to you, and you have the experience required, we would love to hear from you.

The SENAD Group is dedicated to equality of opportunity in all areas of work, education and care.

Maple View School and The SENAD Group is committed to safeguarding those in our care – the successful candidate will be required to apply for an enhanced DBS check and will be subject to thorough background checks and online searches.

The SENAD Group is dedicated to equality of opportunity in all areas of work, education and care.

Maple View School, 305A Prince Charles Avenue, Mackworth, Derby DE22 4LL

Please see the Job description and Person Specification in the attachments section on this page. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required for the role. Follow us on Facebook and on Twitter for more:@hrcrhft @royalhospital @WellbeingCRH

We are looking to recruit an enthusiastic, dynamic and innovative individual to join the Head and Neck Unit as Assistant Service Manager. If you have a dedication to provide the best service for patients and have excellent interpersonal skills, then this post will be of interest to you!

The post holder will be involved in all aspects of service performance management and development, and a key member of the team deputising for the Service Manager across a range of duties. The post holder will also participate in the bronze rota gaining valuable operational skills across the wider division and hospital.

This is a full time post working 37.5 hours per week.

The post holder will be expected to lead, motivate and influence individuals both within and external to the organisation, have excellent communication and analytical skills and be able to juggle the competing demands of the role whilst supporting the Care Unit Management Team within the Trust.

You must be able to deal with confidential issues in a professional manner and be able to work under pressure. You will need to have experience working in a similar role within a busy department /division in a healthcare setting with operational experience of managing services.

Chesterfield Royal Hospital is located in Calow, Chesterfield, which is situated on a green field site on the edge of the Peak District National Park. It is home to the Crooked Spire and is also close to Sheffield, Derby and Nottingham, thus offering numerous choices for recreational activities and lifestyles.

Chesterfield Royal Hospital was officially opened by the queen in 1985 and since then it has continued to expand and modernise, currently holding approximately 550 beds. We provide acute in-patient and out-patient care for Chesterfield and the surrounding rural area of North Derbyshire, serving a population of approximately 350,000 people.

Please see the Job description and Person Specification in the attachments section on this page. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required for the role.

Follow us on Facebook and on Twitter for more: @hrcrhft @royalhospital @WellbeingCRH


This advert closes on Tuesday 10 Dec 2024

Proud member of the Disability Confident employer scheme

Call Handler/Responder - Grade E

Description
We are seeking a dedicated and enthusiastic Call Handler/Responder - Grade E to join our dynamic team in the retail industry. In this pivotal role, you will act as the first point of contact for our customers, addressing inquiries, processing orders, and providing exceptional service. As a Call Handler, your primary responsibility will be to manage incoming calls, resolving customer issues in a timely and efficient manner while maintaining a high level of professionalism. You will play a critical role in enhancing the customer experience, driving satisfaction, and fostering brand loyalty. Your ability to navigate customer concerns, handle transactions, and actively listen will be essential to ensure that every interaction leaves a positive impression. In this fast-paced environment, you will work collaboratively with various departments to effectively resolve challenges and improve service offerings. This role not only involves responding to calls but also entails managing customer feedback, documenting issues, and utilizing internal systems to track performance metrics. We value individuals who are proactive, detail-oriented, and possess strong communication skills. If you are passionate about retail and customer service and are looking to advance your career in a vibrant setting, we welcome your application.

Responsibilities
Manage incoming calls and respond to customer inquiries promptly.
Process orders and manage transactions using our internal systems.
Resolve customer complaints and issues efficiently.
Document customer interactions and feedback for performance tracking.
Collaborate with other departments to ensure customer satisfaction.
Provide product information and guidance to customers.
Assist in training new team members on call handling procedures.
Requirements
High school diploma or equivalent; further education preferred.
Proven experience in a customer service role, preferably in retail.
Excellent verbal communication and active listening skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Familiarity with CRM systems and Microsoft Office Suite.
Flexibility in working hours to accommodate business needs.

Hours Per Week: 37.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £13.24
Location: Derby, Derbyshire

Should you wish to apply for this job opportunity, please, send an up to date CV.

Earn over £450.00 a week as a Refuse Loader, with no weekends!

In this role you should expect:
- To work in a team of 2 to 3 people
- To work in all weather conditions
- Heavy lifting
- Collect refuse from households


To be successful in this role you should have the following:
- Great team working skills
- All weather clothing
- Customer service skills
- Similar experience is not necessary but would be preferred.



This is a temporary role with opportunities of Ongoing work.

Working hours will be Monday to Friday from 06:00 until 16:00 each day.

£11.57 per hour. Plus 28 holidays pro rata.

With a credited Umbrella scheme you would earn £13.99 an hour.

Please note that we do not offer Visa Sponsorships!