Total 5 Customer Service job vacancies in Cambridge, Cambridgeshire

Front desk reception duties Assist patients and visitors contacting the practice in person to access the appropriate service or healthcare professional in a courteous, professional and effective way. Consider alternative communication methods where patients and visitors require. Provide information and advice to patients and visitors. Ensure walk-in patients receive timely and appropriate care. Ensure visitors sign-in and out. Alert colleagues to problems. Check patients do not have Covid symptoms. Telephone call handling duties Assist patients and visitors contacting the by phone, or by electronic means, to access the appropriate service or healthcare professional in a courteous, efficient and effective way. Book patients with appropriate clinician depending on the clinical need. Contact patients with follow up advice or test results or booking information. Patient advice Offer patients information and sign posting to additional healthcare services. Support advance bookings for patients with long-term conditions (eg recall letters and phone calls). Clinical system usage Use SystmOne clinical system to book appointments and communicate with patients and colleagues in a timely and professional manner. Record actions in patient notes as and when appropriate. Scanning / filing duties Support the practice to file and manage documentation, assist with responses to requests for medical information from patients and third-parties. Chaperone duties When requested by patients or clinicians, offer chaperone support for consultations. Team working Work as part of a team to manage the Practice administration functions, communicating professionally and in good time. Site duties Keeping waiting room information up to date. Inform colleagues of any problems with the site. Support the opening and closing of the Practice. Work to keep the practice site and its contents secure, including security of patient information. Support infection control cleaning when required. General Project a positive, professional and friendly image to patients and visitors. Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues. Provide general assistance to the practice team, including tidying work areas. Ensure fully aware of, and work in line with, all policies, procedures and practices at St Georges Medical Centre. Report any untoward incidents, significant events, confidentiality breaches and any other issues of quality and risk immediately to Practice Management. Communicate confidently and professionally over the telephone when dealing with patients, practice staff and partner organisations (other local pharmacies, hospitals, GP surgeries, suppliers and so on). Attend supervision sessions, training and mentoring as required. Ensure compliant with all mandatory training programmes, including fire safety, Health and Safety, infection control and basic life support. Effectively manage own time, workload and resources. Actively take part in own personal development, training, supervision and appraisal as advised by line manager. Cover for reception colleagues annual leave and sickness as required. To undertake any other necessary work as may be required and appropriate to maintain a high standard and efficient service. There may be restrictions on when you can take annual leave, depending on colleagues leave requests. However, we operate a fair-planning system of leave authorisation. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation, particularly the Equalities Act 2010 and UK employment legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. St Georges will make Reasonable Adjustments to support the post-holder fulfil their role and duties. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carer(s), practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Breaching patient confidentiality is likely to be considered misconduct and may result in disciplinary action. Safeguarding As a member of St Georges Medical Centre team, the post-holder has an obligation to understand, and follow the policies, procedures and practices that keep patients safe from harm, including raising concerns where necessary. As a safe employer, before being offered a contract, the recruiting manager will need to be satisfied with the outcome of all three of the following: The documentary evidence of identity, educational qualifications, and the right to work in UK. The results of an Enhanced Disclosure and Barring Service (DBS) report. The outcome of two verbal references from a current, and a previous, employer (or equivalent). Probation period The first six months of employment is considered a probationary period, during which time the period of notice of termination is reduced to four working weeks. After six months, an appraisal will be conducted to confirm suitability of the post-holder to continue in post. This appraisal will be led by the Reception Manager and Practice Manager.

We are seeking a Service Manager to lead and develop both the S3 Ward based at Addenbrokes and the Norfolk Community Eating Disorder Service (NCEDS) in Norwich.

This is an opportunity to make a significant impact in the provision of specialist mental health services, delivering exceptional care to patients across our inpatient and community-based settings.

The successful candidate will be responsible for overseeing or participating in the operational management, governance, and in part the strategic direction of these services. We are looking for a leader who can adapt to the evolving needs of our trust and the communities we serve.

As a compassionate leader, you will bring knowledge and experience in mental health management and a dedication to involving patients and staff in service development and quality improvement initiatives.

This is an opportunity for a manager looking to make a lasting difference in a role that combines operational leadership, partnership development, and a commitment to patient-centered care.

If you are passionate about good care, driven to lead change, and committed to collaborative service improvement, we encourage you to apply. Join us in shaping the future of mental health care in Cambridgeshire and Norfolk.

However, please note that the portfolio of services within this role may be subject to change, and that there is a requirement for the successful candidate to travel regionally to accommodate the needs of the service.

To lead and manage service delivery of a a regional SEDU and Norfolk Community Eating Disorder Service; delivering safe and effective high-quality services, within the available resources, to achieve Trust and regional targets.

The post holder will provide leadership and expertise to deliver services within an agreed service model, working with Service Managers, service users and other stakeholders, maintaining effective working relationships within the teams and Directorate. The post holder will work to establish and sustain effective multi-disciplinary working within and across teams and develop effective local partnerships with key stakeholders.

Engagement with commissioners and stakeholders will be a core part of the role, as the Service Manager will work closely with external partners to shape, enhance, and ensure the sustainability of these essential services. This role requires a strong commitment to compassionate leadership and an understanding of co-production principles, ensuring that stakeholders, service users and carers are involved in the design and delivery of care.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

For further information on CPFT, please visit our website at www.cpft.nhs.uk

Please refer to the attached job description and person specification for full details of responsibilities.
• To ensure that there are team systems and processes to provide a responsive and effective service to service users and carers.
• To ensure that services are delivered within a robust clinical governance framework, monitoring and evaluating standards of care routinely in accordance with Trust governance arrangements.
• To promote an ongoing process of service improvement within the teams.
• Participate in the development and redesign of services with support from the Directorate Senior Leadership Team.
• To provide leadership within the team, supporting and developing the team to provide effective services.
• To maintain an appropriate working environment.
• To investigate and respond to comments/complaints/incidents in line with the Trust policy and take appropriate action.


This advert closes on Thursday 12 Dec 2024

Customer Service Advisor

Job Category: Customer Service
Hours: Monday - Friday, Full-Time no weekends

Salary: £25,000 per annum

Are you passionate about delivering exceptional customer experiences? Do you thrive in a people-focused environment with a positive attitude and a commitment to excellence? If so, we want to hear from you!

We are looking for a dedicated Customer Service Advisor to join our team. You'll play a vital role in ensuring that every customer interaction is handled with professionalism, efficiency, and care.

Responsibilities:

• Responding to customer inquiries and directing them to the relevant department when necessary.
• Providing information and resolving customer queries.
• Assisting customers with product purchases and order placement.
• Managing email correspondence and liaising with the sales team and other departments.
• Handling complaints, returns, and exchanges with empathy and efficiency.
• Processing payments, chasing outstanding balances, and setting up new customer accounts.
• Accurately entering customer information into our database.
• Ensuring every customer's experience is a positive one.

The Ideal Candidate:

• A proactive, solution-oriented mindset.
• Exceptional communication and interpersonal skills.
• Ability to multitask and prioritise tasks in a fast-paced environment.
• Strong attention to detail and organisational skills.

Apply today to start your journey toward making every customer experience a great one! call Alison 01733 968453 or send your CV

4o

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

This person must be capable of performing accurately any function requested of them to assist the practice to run efficiently within the scope of their job Purpose of job/responsibility for: To be part of a multitasking reception/administration team dealing with patients either by phone, email or at the reception desk. Scan all appropriate mail into our clinical system, Systmone. Checking and action of Surgery practice notes Word processing tasks including minutes, reports, posters, protocols etc. Recording incoming monies into the appropriate register. Assisting with call and recall of chronic diseases and cancer screening Photocopying and sending of medical notes as requested. To maintain the smooth running of work flow within the surgery. To organise the smooth management of private work and maintain payment register. Typing letters and organising patient hospital appointments. Dealing with patient queries and problems. To ensure that all correspondence and reports are dealt with promptly, accurately and efficiently Franking mail, ordering stationery and posting of mail. Liaise with patients, hospitals, Social Services, Health Authority and other outside agencies. The above list is not exhaustive

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.