Total 411 Customer Service job vacancies in Cambridge, CB4 1PR

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Job Title: Support Assistant
Contract Type: Permanent
Salary: £24,627 per annum
Working Hours: Full-time 37.5 hours per week
Working Pattern: Working out of 7 days on a 6 week rota shifts between 07:30 - 22:30 with 30 minutes break
Location: Cambridge

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Assistant

You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises.

You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.

About you

We are looking for someone with:

• Experience of working with people in a customer facing environment
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to avoid disappointment.

Cambridge Accommodation Services is based in central Cambridge and supports tenants

with learning disabilities in a respite, residential and supported living setting.

The role of Senior Support Worker is to lead a staff team of Support Workers to support

and empower adults with a learning disability to enhance the quality of their life,

maximise their potential and to continue to promote and develop independence skills within

their home, the community, or within a supported unit or whilst accessing respite.

You will line manage a team of Support Workers providing support, training and supervision.

For more information on the role please contact Teo - Teofilia.Florea@cambridgeshire.gov.uk.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

What will you be doing?

You will report to the Registered Manager to ensure the service meets the CQC requirements. You will ensure that information within the Service is accurate and up to date and reviewed to meet requirements. This may include care plans, medication management and recording, health action plans, hospital passports, risk assessments, safeguarding, and accident and incident reports. You will also undertake audits and quality assurance checks.

Our Senior Support Workers take responsibility for more complex health needs and liaise with health professionals, attend meetings and appointments with professionals when required. It is expected that you will be able to work within Mental Capacity legislation and Deprivation of Liberty Safeguards and have the ability to apply legislation within your area of responsibility.

Managing staff resources to ensure the service has adequate staff cover to agreed levels will also be required.

This post is for 30 hours per week, requires you to work various shifts (between 07:00 – 22:00) and to work every other weekend and sleep-ins as well as selected Bank Holidays as part of a rota for which additional enhancements are paid.

The starting pay for the posts is £13.69 per hour (£20.53 Saturday hours- £23.96 Sunday hours).

You will be completing a comprehensive training program and benefit from excellent career development opportunities as well as being part of a supportive team committed to delivering an excellent service for adults with disabilities.

About you

You will need to have a proficient level of written and spoken English for the purposes of

case recording and will hold a Level 3 qualification in Health and Social Care or related

subject.

As a Senior Support Worker, you will need to have excellent verbal and written communication skills as well as having proficient IT skills.

You will be able to demonstrate commitment to equality, diversity and inclusion principles and anti-discriminatory practice and also show an understanding of the principles of a supported living/ respite Provision.

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

https://www.cambridgeshire.gov.uk/council/jobs-and-careers

Skills:

As a Senior Support Worker, you will need to have excellent verbal and written communication skills as well as having proficient IT skills.

You will be able to demonstrate commitment to equality, diversity and inclusion principles and anti-discriminatory practice and also show an understanding of the principles of a supported living/ respite Provision.

Qualifications:


Level 3 qualification in Health and Social Care or related

Keywords:

support worker

Proud member of the Disability Confident employer scheme

Cambridge Regional College are currently recruiting for a number of
Learning Support Mentors to join various departments across our Cambridge Campus.
With a variety of full time, part time and fixed term positions available, there will be a position to suit you!

Just some of the rewards you can benefit from joining our staff, include:
- Generous holiday leave entitlement plus bank holidays
- Generous pension scheme
- Discounted rates on Apple products
- Free gym membership option and discounted classes
- Discounted rates on college courses
- BUPA Health Expenses cash plan and Occupational Health services
- Free on-site car parking
- Exclusive discounts for high street and online stores with Rewards@CRC
- On site restaurants, retail and coffee outlets (Costa Coffee at Cambridge Campus and Starbucks at Huntingdon Campus)
- Free independent telephone counselling service with our Employee Assistant Programme
- Staff Development opportunities.
About the role
You will work with teachers to raise the learning and attainment of young people while promoting their social inclusion, self-esteem and independence.
You will get the opportunity to support students in all vocational areas of the college and assist them to access the curriculum, participate in learning and fulfil their potential.

The primary duties, tasks and responsibilities of this job role are to:

Empower young people to achieve their personalised learning outcomes, including Education, Health and Care Plan outcomes and targets.
Adaptation of class resources in order to ensure students are able to access learning materials, i.e. enlarging text, modifying carrier language, etc.Support students with the delivery of therapy interventions e.g. Physiotherapy and Speech and Language Therapy following guidance and programmes set out by appropriate professional.
To work directly with young people to review their support needs, following the internal college processes.
Undertake appropriate training and development as agreed with the Learning Support Manager.

You will need to be able to use your own initiative while out in support of learners, dealing with situations with tact and empathy.
The need to be flexible in your approach is imperative.
You will need to be qualified to GCSE Grade C or equivalent in English and Maths and ideally have experience of working with people with SEND.
Cambridge Regional College is committed to safeguarding and promoting the welfare of children and young people. Therefore, we expect all workers and employees to share this commitment.

All appointments are subject to satisfactory pre-employment checks, including a satisfactory Enhanced criminal records with Barred List check through the Disclosure and Barring Service (DBS).
The College reserves the right to fill this vacancy ahead of the closing date if a suitable candidate is found.

**Previous applicants need not apply**

We have an exciting opportunity for an enthusiastic, motivated, and compassionate therapeutic Support Workers to play a core part in delivering skills underpinned by brief psychological interventions within the new Psychological Skills Service (PSS) Cambridge.

The Psychological Skills Service was developed as part of the Exemplar project in Cambridgeshire and Peterborough NHS trust (CPFT). CPFT were chosen by NHS England as one of the national exemplar pilot sites for the redesign and transformation of primary and community mental health care. The goal of this transformation project was to develop and deliver a new service paradigm that seeks to provide a more seamless pathway of mental health care and eliminate current gaps between services.

PSS was developed to try and address gaps in service provision, and we currently provide interventions for those clients who would have fallen into the gaps between primary and secondary care. The PSS is a Trauma informed service, acknowledging that, the majority of clients referred to the service have experienced some form of trauma in their lives.

You will be part of a team of Clinical and Counselling Psychologists, CBT Therapists; Clinical Associate Psychologists (CAPs); and Assistant Psychologists. We also have Social Work, Occupational Therapy and Mental Health Nurse expertise forming our team management.

As a therapeutic support worker you will fill an important position offering psychologically informed support and psychological skills to a group of people previously described as “not ready” for psychological therapy.

On a day to day basis the role will involve the following tasks:
• Building relationships with the client with a view to promote a sense of safety via modelling of attention to safety.
• Delivering and teaching psychological skills. In particular ones designed to support people with the stabilisation phase of recovering from complex trauma. Including; • Anxiety Management
• Low Mood
• Graded exposure
• Hearing voices
• To support people to make their own choices and identify recovery goals that are important to them, using empowerment skills.
• Support work to assist with; including (but not limited to);• increase connections in their community
• feel less isolated
• increase interest and activities they do
• increase independent living skills and practice skills
• Support and facilitate group interventions, with clinicians in the team.
• To complete relevant letters and reports related to the interventions delivered

Previous knowledge or experience of delivering brief psychological skills would be an advantage.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
• To assist in the co-ordination and delivery of Skills based brief psychological intervention skills within the team.
• To develop BPI Skills, including graded exposure plans for clients when appropriate, including; graded exposure for anxiety, anxiety management and problem solving, coping with voices and behavioural activation.
• To provide coaching in psychological skills e.g. breathing techniques, challenging thoughts, self soothing.
• To complete discharge letters of interventions carried out (with training and supervision)
• To contribute to the development of referral guidelines/ exclusion/ inclusion criteria for clients who might benefit from this service based on feedback from your experiences.
• To identify when clients need interventions from other services and initiate timely onward referral as indicated.
• To support the development of brief psychological interventions and templates for formulation driven support
• To effectively communicate verbally with clients, carers and colleagues using motivational interviewing skills and adapting communication style when needed to engage clients and meet their needs. This may involve using skills to adapt strategies where clients have difficulties in communication eg. Hearing loss, diminished sight, cognitive impairment, or neurodiversity adaptations.
• Establish and maintain appropriate working relationships with colleagues, clients, carers and other health care professionals
• To assess patient understanding of treatment proposals, gain valid informed consent and to work within a legal framework with clients who lack capacity to consent to treatment
• To attend relevant external and internal courses to extend knowledge or gain relevant
• To provide psychological skills interventions and maintain a clinical caseload, under supervision.
• To assist the psychology team in the development of individual or group clinical materials or training materials, such as the development of treatment manuals and group interventions.
• As required, to support the Trainee CAPs with the Brief Psychological Interventions (BPI) project, evaluation and publication.
• To act in a manner that supports a psychologically informed framework for the service
• To assess and manage risk within an appropriate psychological framework.
• To work with other staff to assess and review clients’ care in preparation for multi-disciplinary treatment reviews.


This advert closes on Wednesday 18 Sep 2024

Serve incredible food, enjoy incredible perks!

Belong in a team and thrive in service as a Food and Beverage Service Assistant, with our dynamic catering team in Cambridge CB2 0BA. This role requires a high level of customer service, attention to detail, and the ability to work in a fast-paced environment.

What you'll do:

• Act as an “Oracle” for all the services, and products in the building.
• Greet and welcome guests with warmth and professionalism
• Ensure a high level of customer satisfaction through excellent service
• Manage incoming calls and direct them to the appropriate department
• Assist in administrative tasks such as data entry and scheduling
• Be the go-to person for providing information and assistance

• What you bring: 

• Excellent interpersonal and communication skills

• Strong organizational abilities and attention to detail

• Positive attitude and a passion for customer service

• Previous experience in a similar role is a plus

• A hands-on approach

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today and start your journey with Sodexo! 

Friendly customers. Vibrant communities. Exciting careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Food and Beverage Service Assistant

• 5 out of 7 days including weekends
• 40 Hours worked per week
• £12 per hour + Sodexo Benefits.
• Free Gym Access
• Subsidised travel

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please ensure you evidence in the Essential Criteria how you uphold the Trust Values Compassion Excellence Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

OFG, we work smarter so you can spend more time doing what makes you happy!

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job Title: SEN Teacher - Maternity Cover

Location: Papworth Hall School, Papworth Everard

Salary: Up to £40,000.00 per annum dependant on experience/qualifications

Contract: Term Time Only, Fixed Term - One year maternity cover with the possibility of a permanent position post completion

Hours: 40 hours per week, Monday to Friday

UK Applicants only. This role does not offer sponsorship.

This is a great opportunity to join Options Autism as an SEN Teacher at our brand-new school Papworth Hall School. This is an exciting time to join us! If you are a passionate Teacher who is looking to develop their career, this is an opportunity to help develop and grow a brand new school in its infancy and make your mark.

About us

Papworth Hall School is located in the picturesque village in Cambridgeshire. It is within close proximity to Huntingdon and Cambridge. Our new specialist school caters for young people with complex communication needs, autism and associated learning and emotional needs and has the capacity for c30 students.

For over 16 years, Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Who we are looking for

You will be a passionate teacher and a great communicator, as comfortable talking to pupils and young people as you are with contributing to the school’s vision and direction.

Our schools are unique environments, each one having its own special atmosphere and range of opportunities and resources. Our Teachers enjoy becoming part of their school’s ‘family’, exploring the potential of the building and environment and getting to know the brilliant pupils and young people in our care.

You will enjoy building these caring relationships as well as liaising with fellow professionals, whether they are colleagues in the same school or they work in the pupil's previous educational establishments.

You will have excellent written English skills too, along with a passion for working in collaboration with other members of our multidisciplinary team, sharing information in both formal and informal situations.

UK QTS / QTLS essential.

Why join Options Autism?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Job Title: Learning Support Mentor

Location: Cambridge

Type: Permanent Role

Salary: £18,913 - £19,387

Hours: Full-time and Part-time positions available

Start Date: September

Why Apply?

This is an excellent opportunity for recent graduates and students who are passionate about education and making a difference in students' lives. By joining our team, you will gain valuable experience, develop key skills, and have the satisfaction of contributing to the academic and personal growth of young learners

Benefits of Working as a Learning Support Mentor

• Competitive salary
• Opportunities for professional development and training
• A supportive and dynamic working environment
• Experience in a fulfilling and impactful role
• Career advancement opportunities within the educational sector
• Flexible working hours to accommodate work-life balance

Job Description

As a Learning Support Mentor, you will play a pivotal role in supporting students with diverse learning needs to achieve their full potential. Your main responsibilities will include:

• Assisting students in understanding and completing their coursework
• Providing one-on-one and group support sessions
• Developing individualized learning plans
• Monitoring student progress and providing feedback
• Collaborating with teachers and other educational staff
• Supporting students with organizational and time-management skills
• Promoting a positive and inclusive learning environment
• Addressing any barriers to learning

Skills and Qualifications

We are looking for enthusiastic candidates who possess:

• Strong communication and interpersonal skills
• Patience, empathy, and a genuine desire to help students
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Basic IT skills for record-keeping and communication

Desirable Qualifications:

• A degree in Education, Psychology, or a related field
• Experience working in an educational setting
• Relevant certifications such as TEFL, TESOL, or SEN (Special Educational Needs) qualifications
• First Aid certification

How to Apply

If you are interested in this rewarding role, please submit your CV and a cover letter explaining why you are a suitable candidate for the Learning Support Mentor position.

Join us in our mission to support and inspire students in Cambridge. Apply today and be part of a team dedicated to educational excellence!

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Service Manager - Whitworth House, Cambridge

£35,500 per year

37 hours per week, Permanent

Job Ref: WH019

Posts restricted to females only. Schedule 9 (part 1) of the Equality Act 2010 applies

Whitworth House is an all-female Supported Housing Scheme 18 - 24yrs, offering temporary accommodation and support to 15 young women, for up to 2 years.

The aim of the Service is to provide our young women with a safe and supportive environment where individuals can work towards gaining all the necessary independent living skills to lead more fulfilled lives within the community and move on to sustainable independent living and planned resettlement.

You will ensure that our service users receive an excellent level of support that uses a strengths-based approach and centered around their aims and aspirations.

You will ensure our support staff work alongside our service users so that they feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives.

You will understand and implement trauma informed approaches. You will support staff to work with people with complex and emotional needs.

The Role…

As part of this role, you will:

• Lead on the delivery of a strengths-based support service placing our customers at the centre of all that we do.
• Promote a culture of excellence and continuous improvement through robust quality assurance and reflective practice.
• Deliver a robust housing management service, ensuring maximising of income and good budgetary control.
• Lead on the delivery of a safe environment that adheres to all health and safety legislation and embeds safe process and policy.
• Lead on local collaboration within your local area and ensure the widest partnership working to enhance and support our service delivery.
• Inspire and motivate your team through robust support and coaching, reflective practice, training, and development.

About you

You will be warm and friendly and have a natural caring nature, great sense of humour and a positive energy that brings a smile to people's faces.

• you are a great listener with a caring and supportive attitude
• you want to make a difference every day
• you focus on the individual and not the routine
• you are warm and friendly and have a natural caring nature, great sense of humour and a positive energy that brings a smile to people's faces

More reasons to apply…

• 22 days annual leave (pro rata) plus bank holidays
• Retail discounts via our rewards platform (restaurants, shopping, days out gym memberships, cinema Tickets, holidays, Sky store and much more…)
• Reward and recognition awards
• Free DBS checks, Hepatitis and Flu vaccination
• Cashback Health plan
• Access to Blue Light Card - membership fees applies.
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy
• Wellbeing programme

Person Specification...

• Leadership qualification or willingness to gain a qualification in the Orwell Academy
• GCSE Maths and English (grades A-C / 9-4 or equivalent)
• A full driving licence is essential

Interview Date: To be confirmed

Before applying…

Additional employment documents: https://www.orwell-housing.co.uk/work-with-us/additional-employment-documents/

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

If there's a barrier to you applying for any of our roles, we'd like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing work@orwell-housing.co.uk.

Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the privacy notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/

By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.

Proud member of the Disability Confident employer scheme

Serve incredible food, enjoy incredible perks!

Belong in a team and thrive in service as a Food Service Assistant, with our dynamic catering team in CB2 0AA Cambridge. Feed our customers and we'll fuel your career. If you are an enthusiastic individual with a passion for bringing a smile to the plate, then we want to hear from you!

What you'll do:

• Provide excellent customer service to our corporate colleagues, clients and customers
• Assist in daily food preparation tasks, serving up our mouth watering menus
• Maintain cleanliness and organisation of food service areas, including the dining area and kitchen facilities
• Be a team player, collaborating with kitchen staff to ensure smooth operations
• Follow proper food handling and storage procedures

What you'll bring:

• Previous experience in food service or hospitality is preferred, but not essential
• Strong communication skills
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards
• Ability to work effectively and a willingness to assist in various tasks needed

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today and start your journey with Sodexo! 

Friendly customers. Vibrant communities. Exciting careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Food Service Assistant

• Monday - Friday shifts between 6:30-17:30
• 37.5 Hours worked per week
• £12 per hour + Sodexo Benefits.

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Please refer to the attached job description and person specification for full details of responsibilities Support the Care and Treatment Review (CTR) process for all adults with a learning disability and/or autistic spectrum disorder (ASD) in prescribed services and children and young people with a learning disability and or autistic spectrum disorder (ASD) in child and adolescent mental health services (CAMHS). Arrange CTR meetings, which involve liaising with all relevant stakeholders including provider units, parents and carers, CCG and Local Authority teams, care co-ordinators. Support the appropriate and timely access and egress of people with a learning disability and autism Assist with collating and preparing patient level data in summary and detailed format for national, regional and local requirements Administrative support to the learning disability and autism lead and the learning disability and autism project manager provide and receive information which may contain an element of contentious and sensitive information To be the first point of contact for communication and support for the Learning Disabilities and Autism Team Updating and maintaining databases, Diaries and managing meetings as required Provide support with a wide range of administrative and computer skills as well as being aware of maintaining a range of knowledge and understanding of procedures at protocols and functions Extensive organisational support of the Care and Treatment Review process Post Holder must have a standard level of keyboard skills and able to use Microsoft Office programmes Required to input, monitor and check data produced and required for on-going programmes and projects. Working with all team members in the collection of information for performance reporting on relevant team projects. Prepare agendas, take minutes, track and follow up on actions and distribute notes of meetings, ensuring papers are ready and distributed for meetings. To provide administrative support / cover, when necessary to Provider Collaborative Transformation and Commissioning Senior team: Provide support to the meetings including organising and coordinating diaries and F2F meetings, booking venues. Plan and co-ordinate appointments, including rearranging and prioritising as appropriate. Provide cross cover for colleagues as required.

Please refer to the attached job description and person specification for full details of responsibilities The Principal Clinical Psychologist will exercise responsibility for the systematic governance of the psychological practice within the service and provide supervision of psychological interventions provided by other staff, as appropriate To provide specialist psychological assessments of clients referred to the service based upon the appropriate use, interpretation, and integration of complex data from a variety of sources including psychological and neuropsychological tests, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with clients, family members and others involved in the clients care. To develop psychological formulations that integrate information from assessments within a coherent framework that draws upon psychological theory and evidence, and which incorporates interpersonal, societal, cultural, and biological factors.

Please refer to the attached job description and person specification for full details of responsibilities. Establish a supportive and respectful relationship with peers and other service users. To make individual contact where appropriate to welcome service users accepted onto team caseload and in so doing explain the function of the team and different professionals within it, what to expect from the service , how duty works, collect baseline outcome data, collect consent, collect carers information , keep some contact during any waiting period for service , how to access support outside of working hours , signpost if relevant to community resources, link in with families and carers and provide similar information as above as well as carers handbook and welcome letter . Help prepare service users for appointments for example to be ready with questions or for example to have accessed medication information in advance . To attend appointment if appropriate or wanted and service user has no other support. Model personal responsibility, self-awareness, self-belief, self-advocacy and hopefulness via the telling of own recovery story to inspire and instil confidence in peers. Assist peers and other service users in creating a Wellness Recovery Action Plan (WRAP) and advanced directives . Share and coach coping, self-help and self-management techniques within the peer relationship. Support peers and other service users to identify and overcome fears and within a relationship of empathy, trust and honesty, challenge negative self-talk. Facilitate access to community groups and networks that enable peers and other service users to participate in community activities, in order to maximise opportunities for taking on socially valued roles and positive identity. Accompany peers and other service users to appointments/meetings of their choice and perform a range of practical tasks, aligned to recovery goals. Act as a positive role model showing professional and caring attitudes and behaviour towards other multi-disciplinary team members, peers, other service users and carers. Have a focus on the rights of peers and other service users at all times. Ensure that peers recovery goals are integrated into the Trust processes and are reviewed on a regular basis, liaising closely with care co-ordinators as necessary. Work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of the individual. Uses own initiative, personal experience and job-related training in deciding on the approach and interventions required when working with a peer or other service user in delivering peer support, although supervision is available. Attend multi-disciplinary team meetings to promote the use of self-directed recovery tools. Attend clinical review meetings to feedback progress on recovery goals. To raise awareness of recovery language with Trust staff by modelling positive strengths based, non-discriminatory, non-jargon, non-medicalised language in all areas of work. Support other members of the multi-disciplinary team in promoting a recovery orientated environment and in identifying recovery focused activities imparting information/ education as required. Abide by the PSW Code of Conduct, so that the central focus of your work to inspire recovery is not compromised in any way.

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)
- 12 Month Fixed Term ContractFunction: Branch BankingLocation: BedfordHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.