Total 363 Customer Service job vacancies in Bournemouth, Dorset

Claydon Care Services Limited are currently recruiting for domiciliary care workers in the Dorset Area. We are in need of professionals who visits clients in their own homes, helping them to continue living independently. Join our team on a part time OR full-time basis, working various mixed shifts in the mornings, evenings, and weekends. This role will require you to hold a driving license and have access to a car.

Domiciliary Care Worker duties may include: -

Personal Care such as washing, dressing, hair, nail, mouth, and skin care, and eating and drinking
Administering medication
Escorting clients to an activity or a medical appointment
Chatting and engaging with relatives and providing care updates
Companionship — communicating and taking an interest in your client’s needs.
Errands such as shopping.
Domiciliary Care Worker required documents to bring with you: -

CV
Driving license
Two Proofs of Identity (passport etc)
Two Proofs of Address
Two Passport photographs
NI Number
Eligibility Letter to Work in the UK
DBS Check
Benefits of working with us include:

Free Care certificate UK Standard Training
Continuous extensive specialized trainings adapted to service users.
Flexible Rota adapted to worker's availability

What skills and experience we're looking for

We are looking to appoint an outstanding Learning Support Mentor with energy and enthusiasm and a love for working with young people to join our school. This role will be largely SEN focused and is a wonderful opportunity to join a school within a Trust with great potential, some real strengths and the ability and desire to develop further.

What the school offers its staff

As part of SAST, we can offer you a range of benefits including:

• High- quality CPD opportunities
• A strong and highly experienced network of Trust senior leaders
• Access to the Local Government Pension Scheme
• Employee Assistance Programme
• On-site nursery provision at some of our schools
• Cycle to work scheme

Further details about the role

Should you wish to arrange a visit to view the school, please do not hesitate to contact Jamie Paul, Office Manager at jamie.paul@shaftesburyprimary.co.uk or on 01747 852901.

SAST will conduct online searches of shortlisted candidates. This will be part of safer recruitment check, and the search will purely be based on whether an individual is suitable to work with children. All aspects of social media and internet searches will be conducted. As care must be taken to avoid unconscious bias and any risk of discrimination, a person who will not be on the appointment panel will conduct the searches and will only share information if and when findings are relevant and of concern.

SAST recognises the benefit of having a diverse workforce and is committed to building a workforce which reflects diversity from the communities it serves. SAST values the contributions from all staff from a wide range of different backgrounds and actively seeks to promote an environment that is free from discrimination and harassment and at the same time supports fair promotion and cultural acceptance. Under the provision of the Equality Act 2010 SAST welcomes applications from everyone and operates a recruitment process which is fair and does not discriminate against or disadvantage anyone because of their age, disability, gender reassignment status, marriage or civil partnership status, pregnancy or maternity, race or nationality, religion or belief, sex, or sexual orientation.

This role is UK- based and your right to work will need to be established as part of the appointment process.

Commitment to safeguarding

Safeguarding responsibilities associated with this role may include engagement in regulatory activity, such as administering first aid or supporting an upset child. It will have contact with young people on a day-to-day basis. SAST is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate is subject to safeguarding checks, including an enhanced DBS check and Children’s Barred List check. The post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

Please see attached Job Description for full details about the role of Practice Administrator/ Receptionist.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert

Typing clinic/additional letters to GPs, patients and other Allied Health Professionals Assisting the Department PA's with admin duties To fully support the secretarial team and PA in their role and to help cover during sickness and annual leave. Type letters under the supervision of the consultant secretary, using Digital Dictation when appropriate. Look up, sort and file patients results. Use the hospital computer system to access patient details. CRT must be always used when receiving and moving notes. This is mandatory within the Trust. Photocopying, faxing, scanning and general filing. Be responsible for out-going post, meeting afternoon deadline. To answer secretaries telephone and take messages when required. Scan all new Choose & Book referrals. Action Choose & Book referrals once graded send blood forms, test requests as advised by consultant Any help the staff may need with spreadsheets excel etc

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

A Vacancy at University Hospitals Dorset NHS Foundation Trust.


Are you our next Logistic Support Worker wanting to join us in the NHS?

We are looking for motivated individuals to join our busy multi-functional logistics team who undertake a variety of tasks across the Trust.

Duties may involve working within the linen room (including uniform issues) packing and distributing clean linen to our wards and departments, working within our goods inwards area handling receipt and distribution of ordered items, and/or working in our post room area sorting, distributing and franking letters and parcels.

We use computers and barcode scanners as part of our processes, so a basic understanding of computers is required. We do however provide on the job training and support to all our colleagues.

Please note the role includes the need to manually handle goods safely for significant periods throughout the working shift that may be bulky/heavy, using equipment such as roll cages and pallet trucks, as appropriate.

There is a need to be flexible in working hours and location, as we are University Hospital Dorset merged organisation. You may be required to work cross site.



Working Hours– This is a full time role, 37.5 hours per week.

You may need to work flexibly within a shift pattern, which could include occasional weekend and bank holiday working on a Rota & additional Payment.

Please note if you previously applied and were not successful, we will not be able to reconsider your application within 3 months.

Additional contact information:

Stuart Fleming - Deputy Logistics Manager

stuart.fleming@uhd.nhs.uk / 0300 019 4048

Base Location: Royal Bournemouth Hospital

Interview Date: TBC

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.



Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.


This advert closes on Sunday 1 Sep 2024

Proud member of the Disability Confident employer scheme

Job Title: Customer Service Officer
Salary: £12.83 P/H
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Bournemouth, BH11
Start Date: ASAP
Work Pattern: Monday - Friday | 08:30 - 17:00pm

Join our client's dynamic Tenancy Advice and Repairs Team as a Customer Service Officer, where you'll play a crucial role in delivering top-notch customer service in our busy housing offices. This position offers the opportunity to engage with residents both over the phone and face-to-face, ensuring their needs are met efficiently and professionally.

Key Duties and Responsibilities:

• Handle incoming telephone calls and emails from residents, providing timely and accurate responses.
• Diagnose repair requirements and book appointments, ensuring all details are properly recorded.
• Work under pressure to manage a variety of challenging situations with professionalism.
• Demonstrate excellent communication skills in all interactions with residents and team members.
• Utilise your initiative to resolve issues independently, while also contributing to team efforts.
• Maintain high standards of customer service, striving to exceed residents' expectations.

Qualifications and Experience:

• Strong team player with a proactive approach.
• Effective communicator with experience in customer service roles.
• Ability to manage time efficiently and prioritise tasks under pressure.
• Experience in handling a high volume of telephone calls and emails.
• Competence in using customer service software and booking systems.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

What skills and experience we're looking for

We are looking to appoint an exceptional Learning Support Mentor with SEN experience to join our team at St Andrew’s Primary School. The successful candidate will work on a 1:1 basis with a named child to enable the pupil to agree plans and targets to move forwards. The successful candidate will be required to act as a positive role model to the students. This is a wonderful opportunity to join a school within a Trust with great potential, some real strengths and the ability and desire to develop further.

What the school offers its staff

As part of SAST, we can offer you a range of benefits including:

• High- quality CPD opportunities
• A strong and highly experienced network of Trust senior leaders
• Access to the Local Government Pension Scheme
• Employee Assistance Programme
• On-site nursery provision at some of our schools
• Cycle to work scheme

Further details about the role

SAST will conduct online searches of shortlisted candidates. This will be part of safer recruitment check, and the search will purely be based on whether an individual is suitable to work with children. All aspects of social media and internet searches will be conducted. As care must be taken to avoid unconscious bias and any risk of discrimination, a person who will not be on the appointment panel will conduct the searches and will only share information if and when findings are relevant and of concern.

SAST recognises the benefit of having a diverse workforce and is committed to building a workforce which reflects diversity from the communities it serves. SAST values the contributions from all staff from a wide range of different backgrounds and actively seeks to promote an environment that is free from discrimination and harassment and at the same time supports fair promotion and cultural acceptance. Under the provision of the Equality Act 2010 SAST welcomes applications from everyone and operates a recruitment process which is fair and does not discriminate against or disadvantage anyone because of their age, disability, gender reassignment status, marriage or civil partnership status, pregnancy or maternity, race or nationality, religion or belief, sex, or sexual orientation.

This role is UK- based and your right to work will need to be established as part of the appointment process.

Commitment to safeguarding

Safeguarding responsibilities associated with this role will include engagement in regulatory activity, such as administering first aid or supporting an upset child. It will have contact with young people on a day-to day basis. SAST is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will meet the person specification and is subject to an enhanced DBS and Children’s Barred List check. The post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

The Role
The Deputy Manager will:
Supporting the Registered Manager to ensure the delivery of efficient, effective services, providing exceptional care, that meets and exceeds the diverse needs of the clients and all other stakeholders.
Responsibilities and accountabilities
Assume responsibility for the services provided by the home.
Provide a high standard of care and reablement to residents, based on the assessment of care needs and in consultation with the residents, their relatives and the care team.
Continuously evaluate the quality of care given, and regularly reassess the needs of residents in consultation with them, their relatives and the care team, and to effect change required to achieve planned goals.
Administer and order medicines in accordance with residents' needs and the home's policies and procedures.

Maintain necessary records and ensure the accuracy and reliability of the systems for administering medicines.
Liaise with residents' GPs and other relevant healthcare professionals such as but not limited to occupational therapists, physiotherapists, community nurses, etc.
Engage in care planning and implementation of care plans.
Work in partnership with residents' families and friends in planning, implementing, and reviewing care plans.
Enable residents to receive appropriate religious, cultural, emotional and psychological support.
Day-to-day running of the home
Take responsibility for the running of the home in absence of the Registered Manager. "' Assist the Registered Manager with the general management of the home working under their guidance and leadership.

Assist the Registered Manager to produce and maintain the operational policies and procedures needed to run the home effectively and efficiently and to achieve legal compliance.
Support the Registered Manager in their duties to ensure the home complies with all relevant legislation.
Assist the Registered Manager with the recruitment, appointment, deployment, training, and development of all staff employed by the home.
Provide support and professional supervision to all staff as appropriate and ensure they contribute to the best of their ability to the efficient running of the home and the creation of the right atmosphere.
Management of premises
Financial management
Assist the Registered Manager with the management of the home's financial affairs.
Assist the Registered Manager in maintaining administrative systems and financial records.
Person Specification

EDUCATION AND QUALIFICATIONS
Essential:
level 4 in Health and Social Care or transferable qualification of the same level.


KNOWLEDGE AND SKILLS
Essential:
Knowledge of writing and reviewing personalised care plans.
Responsive to resident’s needs.
Excellent interpersonal skills.
Ability to encourage and motivate others.
Develop and support staff and recognise individual talents and achievements.
Good listener.
Ability to advise.
Comprehensive knowledge of relevant legislation, regulation, and practice.
Good knowledge and understanding of the Care Act 2014, Care Quality Commission Fundamental Standards, Mental Capacity Act 2005, NHS and Community Care Act and Carers Act.
Health and safety legislation.
Risk assessment and Health and Safety.
Safeguarding adults.
Knowledge and Practice in administering medication.
End of Life Care.
Equality and diversity awareness.
Person Specification
Must haves:
• Professional Qualification and/or Management qualification e.g. DIPSW, DIPSSCM, DIP COT, NVQ4 or equivalent CSS with advanced counselling.
• Experience of working at a Management or senior level in a Day Service setting. • Participation in recruitment process
• Managing people through supervision and personal development review. • Health and Safety, risk assessment and management
• Assessing older people and people with a disability. • Developing care plans and completing reviews.
• Promoting services to the wider community. • Marketing
• Project Work
• Management of medication
• In depth knowledge of a wide range of medical conditions and their potential impact on a person’s independence in their daily lives.
• Legislation which impacts on the Community and setting e.g. NHS, Community Care Act, HSAW Act.
• National Care Standards.
• Knowledge of Safeguarding • Risk Assessment
• Staff Management
• Budget Management
• Manage and motivate staff • Promote service
• Communicate effectively both oral and written • Maintain records/report writing
• IT skills
EXPERIENCE
Essential
Knowledge and experience of running health and social care within a residential setting.
Detailed, comprehensive knowledge of all relevant legislation and other policies including Health and Safety and Adult Safeguarding requirements/procedures.
In depth knowledge of the Care Act 2014 • Relevant regulated service experience in a health and social care setting.
Working within a challenging environment with often competing demands.
Performance monitoring of operational services to ensure compliance with KPl's, regulatory and company performance requirements.
Achievement of targets, excellence, and quality in service delivery.
Effective management of budgets and resources.
People focused: Integrity: Development: Genuine: Teamwork:
You will keep your knowledge of technology and best practice up-to-date to ensure care staff engage with the most effective ways to deliver high levels of care.
The post holder will also possess the following attributes: Commitment to continuing professional development for themselves and the services they support.
Self-motivated, with a professional demeanour.
Thinks corporately, with a commitment to achieving a high standard of customer care and service. Approachable, with a calm and patient manner; whilst resilient and able to accept challenge.

Service Desk Analyst
3-Month Contract
£15.62 Per hour Umbrella
Bournemouth

Your New Company
A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period.

The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests.

General Responsibilities
* Incident management
* Daily System Checks
* Comply with all company policies and procedures, including but not limited to:
* IT Usage Policy


General Skills
* Understanding of IT operational support frameworks.
* Provide a service of excellence
* Follow process documentation and instruction to ensure the resolution of incidents and
Fulfilment of requests according to the requirements of the business
* Capture and record all information and data as directed by the IT Management System
* Carry out qualitative checks on all relevant IT systems
* Carry out general administrative tasks
* Communication of potential/current issues with all team members
* Management of workload demands within tight deadlines
* Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management.
* Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

Sugarman Health and Wellbeing is one of the UKs leading healthcare recruitment and care providers, specialising care and support with individuals who have Complex Needs and Social Care; Tailored to our service users' needs to promote independence and companionship.

Role: Healthcare Assistant

Salary: £14 - £15 per hour

Location: DT4, Weymouth

Job Type: Part Time

Shifts on offer*: Bank Days/ Nights

*Shifts Times are set times, but Monday to Sunday flexibility on offer depending on availability.

About the Role

Sugarman Health and Wellbeing are looking for a Healthcare Assistant who can support in and around the Weymouth area, to support across two young male service users who has a PEG, Learning Disabilities,Atresia of airways,Oxygen and other complex needs. Our Healthcare Assistant roles are also doubled up as a companionship role by building up key relationships and promoting independence through daily tasks for our service user within his own home environment and especially within the community.

What are the Benefits?

• Theoretical and Practical training is provided to ensure you have the correct skills and give yourself the opportunity to upskill yourself in the sector.

• Career development opportunities.

• NVQ level 2 and 3 in Health and Social Care *Please enquire for more information*

• Ongoing support from our Office Team, Registered Managers and Clinical Nurses.

• Weekly Pay via PAYE or Umbrella Schemes

• DBS application registered with Sugarman Health and Wellbeing

Requirements for the Role

Here at Sugarman Health and Wellbeing, we are looking for an outgoing bubbly candidate, who can show their best assets on providing the highest quality of support.

• A minimum of 6 months of professional UK Care experience.

• Complex Care experience preferred but not a mandatory need.

• To provide the correct compliance documents including updated Right to Work and original DBS certificate.

• Must be a Driver holding a Full UK Driving License if living outside if the Weymouth area, due to access of Public Transport.

How to Apply?

Please submit a copy of your updated CV. If successful, a member of our Recruitment Team will contact you to discuss your interests and experiences in further detail.

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHDOR

We are looking for a unique individual to support with the difficult task of changing the bandages of our 15 year male client who suffers from a chronic skin condition called Epidermolysis bullosa (EB). The client has bandages over the majority of his body which are covering open wounds and blisters which require specific care to avoid infection. This is an extremely painful procedure and the client has specific pain medication prescribed to help with this. There will also always be a carer present who knows the client well to provide him with emotional support and reassurance throughout the process. This task is currently completed by his Dad who understandably finds it very difficult and, now his son is older would like to be able to train up someone else to support with this task. We are looking for:

• someone who is committed long term as training could take up to 6 months before the person is confident in doing this task alone.
• someone who is able to focus on the task at hand and remain detached from their feeling and emotions.
• We are looking to recruit a small team of carers on 2 week rolling rota covering Monday to Sunday, Days and Nights (depending on availability).You must be able to work alternate weekends.

About the Role

• Role: Healthcare Assistant
• Location: Ringwood, BH24
• Hourly Rate: £20
• Days: Monday to Sunday 09.00 - 13.00 or 08.00 to 12.00pm
• Contract: Part Time
• Speciality: Complex Care
• Start Date: ASAP on completion of recruitment process
• PPE provided
• Must be a Driver

Theory and Practical training will be provided free of charge to ensure you have the correct skills and knowledge to support this service user's needs. This is an amazing opportunity to learn new skills and progress in your health and social care career. Practical clinical training will be delivered by one of our nurses so you can learn first-hand from their expertise.

Benefits working for Sugarman Health and Wellbeing include:

• Enhancing our Service Users quality of life
• Ongoing training and development opportunities
• Ongoing support from other Carers, the Nurse Care Manager, and Registered Manager
• Weekly PayPaid via PAYE or Umbrella
• Holiday Pay (PAYE)
• Refer a friend scheme *Terms and conditions apply*

What are your duties as a Healthcare Assistant in this package?

• Support in Moving and Handling & Personal Care
• Support and maintain all clinical needs.
• Training Carers.
• To be respectful and maintain professional boundaries
• Someone who will go above and beyond for the Service User and staff involved in the package .

Requirements:

• A minimum of 6 months professional care experience
• The right to work in the UK and have the correct documentation for this
• A full enhanced DBS
• An up-to-date CV with full working history

Interested in applying for this role?

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHDOR

Sugarman Health and well-being is currently seeking a health care assistant, to provide clinical support to a young man, with a spinal injury near Dorchester.

We are looking for a team of Health Care Assistants to work 12 hour shifts and who are flexible on working days and nights.

You would become an essential part of the clients team in enhancing his life. Our client is reserved and enjoys the technical aspects of the world such as computers, tv series and chess.

The ideal candidate would be able to not only provide care, but also help to empower and encourage the service user to lead a fulfilling life. Previous experience in a complex care background is preferred but not essential. However 6 months experience in care is required and full training and support will be given.
We do ask that candidates have a positive and active attitude and are organised and punctual.
About the Health Care Assistant role:

⦁ Hourly Rate(Weekdays): £14.50(Weekends)£15.50
⦁ Location: Dorchester
⦁ Shifts: Alternate Staurdays and/or Every Tuesday
⦁ Flexible
⦁ Contract Type: Full Time
⦁ Speciality: Complex Care
⦁ Start Date: ASAP
⦁ PPE provided

The ideal candidate would:

⦁ Help promote our client`s independence
⦁ Have a can do attitude and be flexible to support our client in what he wants to each day and night
⦁ Have clear English and great communication skills
⦁ Be patient in understanding the clients needs
⦁ Be proactive, energetic and thoughtful with a sense of humour
⦁ Be willing to travel on holiday with our client
⦁ Be happy to work with animals
⦁ Must be a non smoker

We are looking to employ Personal Care Assistants who are passionate about giving the best care they can, promoting independence and enhancing our clients quality of life.

You would become an essential part of his existing care team in this fulfilling and exciting role.

Theory and practical training will be provided to ensure you have the correct skills to support this individual to care for his family. This will give you the opportunity to learn new skills, develop your career and experience exciting things.

Benefits working for Sugarman Health and Wellbeing include:

⦁ Enhancing our Service Users quality of life
⦁ On going training development
⦁ Ongoing support from other Carers, the Nurse Care Manager and Registered Manager
⦁ Weekly Pay
⦁ Paid via PAYE or Umbrella
⦁ Lucrative refer a friend scheme *Terms and conditions apply
⦁ Holiday Pay (PAYE only)

What are your duties as a Health Care Assistant in this package?

⦁ Able to support in Moving and Handling & Personal Care
⦁ Supporting and maintaining all clinical needs such as bowel and bladder management
⦁ To be respectful and maintain professional boundaries
⦁ Someone who will go above and beyond for the Service User and staff involved in the package
Applicant requirements:
⦁ A minimum of 6 months care experience
⦁ Able to work in the UK and can show documents
⦁ Full enhanced DBS
⦁ Up to date CV

Interested in applying for this role?

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHDOR