Total 381 Customer Service job vacancies in Aylesbury, Buckinghamshire

Centrex Computing Services Ltd are looking for a reliable adaptable and enthusiastic Field Service Technician due to the continued growth of our operation, who thrives on a challenge. Some previous Printer, IT repair, Copier, AV or very similar experience is preferred albeit not essential.

A full driving license enabling you to drive a full sized transit van (manual) or similar (Due to insurance, drivers must be over 25 with a minimum 1 years driving record) is an essential requirement. This role is subject to a smart casual dress code.

For security clearance purposes the applicant must have lived in the UK a minimum of the last 36 continuous Months.

Centrex Services Ltd specialise in Printer, IT, EPOS (Electronic Point of Sale) AV and similar IT related repairs to name a few, specialising in supporting the Retail, Hospitality and Banking sectors. While experience in any of these fields would be desirable, it is not essential as full training will be provided along with detailed scripting and support.

Centrex's policy is to offer long-term salaried career opportunities and NOT short-term contracts, with this opportunity being such a long Term offering.

Essentially, you must possess good communication skills, geographical knowledge, team working skills and an excellent customer service manner, as you will be required to visit our customers sites on a daily basis, which are both business and home based.

Your daily tasks will vary from a simple delivery to a full replacement hardware task or even a software load. No two days are ever the same, so adaptability is essential.

Although primarily home based, your normal collection depot location will be as stated above, you will be expected upon request to cover surrounding areas and neighbouring depots should the need arise, as we do not operate to fixed areas.

You will be provided with a vehicle, fuel card, mobile phone, appropriate tooling and any other equipment required to enable you to complete your daily duties. Additionally, full training will be provided.

While the nature of our business can make for some demanding call volume days, each day will be different and full of new challenges, so this post is not for someone who likes a fixed routine. Equally there are days when just a few jobs need doing.

We are a seven day a week of business, so the position will be subject to shift patterns which will include weekend cover on a rota basis. A standard shift pattern operates on a five days on two days off basis, normally covering 40 hours per week.

Overtime will be paid for any additional hours over those contracted for each week and all positions are subject to 28 days annual holiday (pro rata)

Please send your CV in the first instance to

recruitment@centrexservices.co.uk

At OFG, we work smarter so you can spend more time doing what makes you happy!

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG

Become a Teaching Assistant at Park School part of Acorn Education and start working towards yours.

Salary: £20,516.00 per annum - not pro-rata’d and inclusive of school holidays
Contract: Permanent, Term Time Only
Hours: 40 hours per week, Monday to Friday
Park School is an independent specialist day school for boys and girls aged from 7 to 18, catering for pupils with a wide range of social, emotional and mental health needs. We provide dedicated team work so that together we can ensure successful outcomes for pupils who often arrive at the school with a troubled view of education and life.

We are looking for a Teaching Assistant to join our fantastic team at our new site Park School, Shipton-under-Wychwood but may also involve some time at the main school site in Chipping Norton.

The opportunity

Enjoy a rewarding education career and have a real impact on pupil’s lives. Join an amazing team making our schools and classrooms supportive, enriching places where vulnerable pupils and young people achieve far more than they ever expected.

As a Teaching Assistant, you will connect directly with the brilliant pupils and young people we care for, helping to make sure they get the very best from their education. Each individual has so much potential, and they will rely on you to guide their learning journeys.

You will help prepare learning materials and run classroom activities, with plenty of hands-on experience and some supervision too. You will take responsibility for their emotional and physical needs, supporting them to develop as individuals and engage with the world.

Supporting pupils with complex Social Emotional Mental Health (SEMH) needs is important and rewarding work, and you will benefit from the tremendous support offered by our hugely experienced teams. As you help our pupils and young people achieve real and significant progress, you will enjoy having a direct, positive impact on their developing lives.

Who we are looking for

You will be adaptable and ready to work in a variety of classroom roles, both indoors and outside according to individual need. Taking a responsive and caring approach, you may be running classroom activities, leading outdoor experiences or supervising pupils as they explore further afield.

Our schools are built on great teamwork and mutual support. If you enjoy working as part of a dedicated team, sharing knowledge, experience and learning, simply fill in our safeguarding-compliant application form and a member of our team will be in touch.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All successful applicants will be subject to a fully enhanced DBS.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why Join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

#Education #Childcare #OutdoorActivities #School #Tutor #learning #Teaching Assistant

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

Service Advisor vacancy - Milton Keynes

Location: Milton Keynes
Salary: £28,000 - £32,000 basic, £42,000 OTE.
Working hours: Monday to Friday 8am - 6pm, 1 in 4 Saturday mornings from 8:30am - 12:30pm.

We are recruiting for a Service Advisor for our client's showroom in Milton Keynes.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art showroom, great team and company that offers fantastic training & promotion opportunities.

Benefits:

• 22 days holiday plus bank holidays increasing with service up to 28 days plus bank holidays
• Salary sacrifice pension scheme
• Death in service after qualification period
• Discounted vehicles and services
• Colleague benefit scheme due to be released

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Requirements:

• Must have previous experience as a Service Advisor in a main dealer
• Experience with Kerridge desirable but not essential
• Have commitment to achieving complete customer satisfaction
• You must have a full UK driving license

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC19017

Resourcer: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Do you have Drainage/Pipe Layer Ganger experience and interested in working on the largest critical infrastructure project in Europe?

Our client has been appointed by HS2 to deliver civil engineering works across a 225km section of the new high speed rail link between Euston and Birmingham, and we are proud to supply Drainage/Pipe Layer Gangers, among many other skilled trades and labour across multiple sites and projects.

Presently, the scope of works includes viaducts, shafts, tunnelling, road diversions, overbridges and over 100 million cubic metres of excavation, over the course of the next 4+ years. We have a lot of work ahead of us. Are you the Drainage/Pipe Layer Ganger we are looking for?

Requirements:
* CSCS Blue Skilled Card (or gold)
* SSSTS Certificate

• Driving licence and own vehicle due to the location and role
  * Previous experience in drainage and/or pipe laying (2 years minimum)
• 
  Pay rate: £19.36 per hour. After 39 hours per week, the rate goes up to £29.04
  * Digs: £303.90 a week for 5 days worked
  * Hours: Monday to Friday, day shifts
  * Contract type: PAYE only
  * Duration: This section of the HS2 contract is currently until 2026
  
  Benefits include:
  * PAYE contract, weekly direct pay, long-term work
  * Holiday pay - 30 days a year
  * Continuous improvement scheme and upskilling on site
  * Fantastic overtime rates
  
  If you are an experienced Drainage/Pipe Layer Ganger, we look forward to receiving your application.

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

What skills and experience we're looking for

Receptionist

Hours: 36 – Monday - Friday

Work Pattern: term time + 5 inset days – 39 weeks

Salary, (actual): £20,367 - £20,689

Grade: 2, SCP 3-4

Contract: Fixed Term – End Date 23rd July 2025

This is an exciting opportunity to work at Iver Village Infant Academy, a warm and vibrant multi-cultural infant school based in Iver. Our well-behaved children are eager and keen to learn and grow. Our school is part of The Park Federation Academy Trust, and our partnership means that there are opportunities for professional development that will further your own skills, knowledge and expertise.

We are seeking to appoint a receptionist; the role will be the first point of contact when entering the school, and will provide administrative support across the school.

We are looking to appoint an enthusiastic individual who:

• can provide administration support to staff, pupils and parents;
• has an excellent telephone manner and is able to deal sensitively with a range of parents and pupil’s needs;
• has excellent IT and interpersonal skills;
• is able to maintain confidentiality;
• ideally has previous school office experience
• Is efficient and is able to work on their own initiative and under pressure.

What the school offers its staff

For the right candidate, we will offer

• extensive support and CPD;
• the opportunity to work with other professional colleagues across the Multi-Academy Trust;
• a welcoming school, with friendly, enthusiastic and supportive staff team;
• an ambitious and dynamic Senior leadership Team;
• a dedicated Governing Body;
• supportive parents and children who are keen to learn;
• an employee assistance programme (EAP).

We warmly welcome candidates coming to visit the school prior to application; please contact the school to arrange a visit. Please complete an application form for this vacancy. We do not accept CV’s.

Closing date: As and when we receive successful applications.

The school is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The successful applicant will be required to undertake an Enhanced DBS Check with a check of the DBS Barred List.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• Denham Manor, Halings Lane, Denham, Buckinghamshire, UB9 5DQ
• 52 Bedded Residential, Nursing and Dementia Home
• Carehome.co.uk Review Score: 9.8
• CQC Score: Good

About the role

• Bank Care Assistant
• Bank 0 hours, flexible working
• £12.50 per hour

What will Aria Care Offer you?

• Blue Light Discount Card
• Holiday & days out discounts
• Long service awards
• Recognition programme
• And much more!

We are looking for a compassionate care assistant to support residents in their everyday lives. If you are passionate about making a difference in people’s lives, Aria care will offer a supportive and nurturing environment to grow, both professionally and personally.

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• Denham Manor, Halings Lane, Denham, Buckinghamshire, UB9 5DQ
• 52 Bedded Residential, Nursing and Dementia Home
• Carehome.co.uk Review Score: 9.8
• CQC Score: Good

About the role

• Bank Housekeeper/Domestic Assistant
• Bank; 0 hours
• £11.44 per hour

What will Aria Care Offer you?

• Blue Light Discount Card
• Holiday & days out discounts
• Long service awards
• Recognition programme
• And much more!

We have an excellent opportunity for a Housekeeper that takes great pride in maintaining high standards of cleanliness and infection prevention control throughout our home. If you take pride in creating a clean and welcoming home for our residents to live in, a housekeeping role at Aria care is for you. Join our team of dedicated care professionals and make a real impact in the lives of those who need it most.

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

At Liaise, we are inspired by our values of Positive, Progressive, and Personal support and we are looking for Support Workers who believe in our vision to ensure that every person we support leads a happy, purposeful life. We are looking for caring people to join our fabulous team as a Support Worker or a Care Assistant, experience is not required, as full training and support will be given.

What you will be doing:


Using the training provided, assist those who we support by helping with daily tasks
Be there to support in day to day life; such as social visits, family visits and also days out to some great, local attractions
Keeping paperwork up to date to ensure everything is captured for each person who lives in the home
Working positively with colleagues, families and external organisations to assist in supporting those who live in the home.


What we would like you to have to be able to do it:


Strong communication skills
Takes pride in working with vulnerable people and takes safeguarding responsibilities seriously
Effective decision making and judgement
Strong planning and organisation skills
Achieves all Health & Safety standards


What we will provide if you join our fabulous Support Worker team:


Market leading pay rates
Length of service leave (up to five extra days holiday)
Fully funded Blue Light Discount Card
Access to Wagesteam – our financial wellbeing app that lets you access your pay as and when you earn it, get discounts at supermarkets and helps you save.
Employee Assistance Programme (access to free telephone counselling and legal advice)
Free compliance training, and opportunities to develop
NEST Pension Scheme
Flexibility in creating your own rota to suit your life
Free enhanced DBS check
Life Assurance (2 x salary)




If you feel you would be a suitable candidate for the Support Worker position, please feel free to apply and one of our dedicated Recruitment team members will be in touch.

We are an equal opportunities employer and welcome, and encourage, applications from all backgrounds – we are happy to discuss any possible reasonable adjustments. Please note the Support Worker role is subject to an enhanced DBS check.

The purpose of this role is to provide continuous cover and support throughout the Rennie Grove Peace shop network and / or to work on specific projects as required.

Main duties and responsibilities:

Experience in retail or charity sector.
Strong interpersonal and selling skills.
Excellent customer service and rapport building skills.
Good people management skills.
Hands on leadership skills.
High energy and a passion for the charity.
You are a strong team player, a lover of charity retail, with an immense desire to have a successful career in charity retail. If you are looking for a company that offers support, recognition, coupled with a fun working environment, then this is the role for you

Applications close at midday on 06 December 2024.

We have fantastic opportunities for individuals to join us as Social Care Assistants working within our Adults Day Services. We are looking for a dedicated individuals who can provide high quality direct care and support to residents within our day centres, focusing on personal wellbeing outcomes and individual wishes, to achieve strength-based support.

We have currently have two 12 month secondment/fixed term contract opportunities:

- Full time 37 hours position at Burnham Short Breaks Service. Monday to Friday – 8.30-4.30pm with 30 minutes for lunch

- Part time 22 hours position at Spring Valley High Wycombe Short Breaks Service. Monday to Thursday 9:00-3:00pm. Please note the salary advertised will be pro-rata for part time.

If you'd like to hear from some of our current adult social care employees, take a look at our Bucks Careers pages Facebook, LinkedIn, Twitter, Instagram

About us

Despite the challenges that Adult Social Care has faced within the last 12 months, our approach in Buckinghamshire has not been to take shelter and wait for the storm to pass. Instead, we have chosen to transform and restructure Adult Social Care so we can respond to a crisis as well as build for the future.

We have day centres across Burnham, Aylesbury, Chesham, Beaconsfield and Buckingham with each centre offering short break day services to vulnerable adults and supporting them to live independent, full lives.

Our day centres offer a number of services, some being more specialised, but the core function of all of our centres is to provide support and care to clients and their families so they can learn new skills, meet new people and develop their independence through a variety of activities.

About the role

As a Social Care Assistant working within our day centre, you will be supporting adults with learning disabilities and elderly clients to provide them with personal care, feeding, employment support, domestic skills and activities such as arts and crafts, music and drama, and much more!

No two days will be the same as you meet a variety of people and support their individual needs. Some of the work tasks you will carry out include:

- Providing personal care for individuals, this may include but is not limited to dressing, toileting, washing and general housekeeping.

- Providing people with information and advice in relation to care and support and assistance in accessing care and support through various means.

- Ensuring an agreed plan meets individual’s care and support outcomes needs and to empower the individual to access early intervention and preventative services.

- Informing senior colleagues and adhere to safeguarding procedure of any concerns which arise in relation to the safety of vulnerable adults.

- Working in partnership with individuals, carers, service providers, voluntary sector and other professionals.

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you

Naturally, you will be a great people person, able to deliver practical care and support to an agreed plan using your own initiative to problem solve and utilising remote management oversight, where required.

This may involve undertaking a specialist role that requires specific training (e.g. autism services) or undertaking and administering personal care and/or medication.

On occasion you may be required to work at our other day centres so the ability to be flexible along with being able to travel is an essential requirement.

Please see the job summary attached for full details.

Other information

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

- All unspent convictions and conditional cautions

- All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020 and 2023).

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled ‘Exceptions Order’).

Proud member of the Disability Confident employer scheme

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• Denham Manor, Halings Lane, Denham, Buckinghamshire, UB9 5DQ
• 52 Bedded Residential, Nursing and Dementia Home
• Carehome.co.uk Review Score: 9.8
• CQC Score: Good

About the role

• Head Chef
• Full time 40 hours per week
• £14.15 per hour

What will Aria Care Offer you?

• Blue Light Discount Card
• Holiday & days out discounts
• Long service awards
• Recognition programme
• And much more!

We are looking for a highly skilled Head Chef to create fresh nutritious meals for our residents by way of using the best fresh ingredients available. We are looking for a passionate Chef that will lead by example, mentor your team and have the creative flair to showcase high level hospitality. The role consists of straight shifts & no evenings! There will be a fully supported induction showcasing the technical skills required in healthcare and an opportunity to mentor our teams to progress in our own Chef academy.

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

What skills and experience we're looking for

We are looking for a caring and enthusiastic School Support Assistant with Personal Care to work with a visually impaired pupil within our school. You will have specific responsibilities in relation to supporting physical access/navigation of the school site, personal care responsibilities and ensuring safety and inclusion in line with their EHCP provision. You will be calm, patient and passionate about children having a positive experience in education. Working with students with Special Educational Needs is an extremely rewarding environment, if you have the skills, we are looking for please get in touch.

What the school offers its staff

Alfriston School is a Special School for pupils with MLD aged 11-19 years based in Beaconsfield, Buckinghamshire. Our creative, individualised approach to learning is centred around wellbeing and skills for independence. We work hard to ensure our pupils are well prepared in their pathways for when they leave us to achieve their goals and succeed.

Commitment to safeguarding

This school is committed to safeguarding and promoting the welfare of children which will be reflected throughout recruitment. The selected candidate will be required to provide suitable references and undergo an enhanced Disclosure and Barring Service (DBS) check before taking up the post.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Role Overview
We are seeking an experienced ITSM Consultant with a focus on Service Level Management and Measurement and Reporting to lead the design and implementation of these practices for a prestigious client. This role will involve establishing Service Level Agreements (SLAs) aligned with business services, underpinning agreements, and Experience Level Agreements (XLAs) to enhance the overall IT service experience. Additionally, you will develop a Reporting and Measurement Framework that provides the necessary visibility for effective management and continuous improvement.
Your Responsibilities

• Define and communicate the overall mission of the practice, including its roadmap, goals, and objectives to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Resolve any cross-functional issues that may arise.
• Lead the creation and agreement of all SLAs, XLAs, Key Performance Indicators (KPIs), and Critical Success Factors (CSFs) for all practices.
• Coordinate design and build activities within a multivendor environment.
• Support the RFP and contracting processes related to all Underpinning Contracts (UCs) and Operational Level Agreements (OLAs).
• Apply organisational design principles to Service Level Management and Measurement and Reporting.
• Assist in identifying Service Owners to lead and manage SLAs.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish a Measurement and Reporting Model for all Digital & Technology (D&T) that provides a clear overview of reporting across the IT enterprise.
• Create and operate a Governance Model for Service Level Management.
• Implement monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
• Foster a culture of continual improvement within Service Level Management and Measurement and Reporting.

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Level Management and Measurement and Reporting Practice.
• In-depth knowledge of the role of Service Level Management and Measurement and Reporting within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at various levels.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, Customer Satisfaction (CSAT) and User Experience (UX) solutions, and Reporting and Analytic Tools.
• Experience with BMC Helix and ITSM Toolsets/Ticketing Systems
  
  
  

What you'll get in return

• Initial 6 Months contract with the opportunity for extension
• Competitive daily rate outside IR35
• Hybrid working available

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
We are seeking a knowledgeable ITSM Consultant with a focus on Service Desk and Request Management to lead the design and implementation of these practices for a prestigious client. This role will involve establishing a new service desk that enhances user experience through innovative channels and developing a Request Catalogue that improves access to services for the user community.
Your responsibilities

• Define and communicate the overall mission of the practices, including the roadmap, goals, and objectives.
• Create a comprehensive roadmap for the Service Desk, considering B2B, Shared Service, and B2C models.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Design and develop a Request Catalogue aimed at automating service delivery wherever possible.
• Establish a governance framework for handling non-standard requests.
• Resolve cross-functional issues as they arise.
• Support the selection and onboarding of a new Service Desk.
• Coordinate design and build activities within a multivendor environment.
• Assist in the RFP and contracting processes for Service Desk, ITSM, and SIAM services as needed.
• Apply organisational design principles to Service Desk and Request Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
  
  
  

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Desk and Request Practice.
• In-depth knowledge of the role of Service Desk and Request Management within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders, including C-Level executives.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, particularly Service Desk channels, AI/ML, automation, and user experience/customer experience integrations.
  
  
  

What you'll get in return

• An initial 6-month contract with the view for extensions
• Competitive daily rate Outside IR35 (via Ltd company)
• Hybrid working available

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk