Total 98 Customer Service job vacancies in Abel Wolman Municipal Building

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Position Title:

Department:

Job Description:

General Description:

Under immediate supervision, registers, classifies, admits, and schedules appointments for patients.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Interviews patients and responsible parties to obtain personal, demographic and financial information required for the registration of patients.
• Serves as hospital systems intake.
• Schedules appointments following appropriate procedures and guidelines.
• Directs the flow of patients and visitors through the use of the hospital information system.
• Gives information of a general nature regarding access to the hospital, general operating procedures, etc., to patients and visitors.
• Directs patients and visitors to appropriate sources for other inquiries.
• Reviews registrations, admissions, and appointments for accuracy.
• Receives physician’s orders to admit, register or schedule a patient. 
• Collects money and issue receipts for hospital services rendered. 
• Maintains various reports and logs as appropriate.

General Responsibilities:

• Performs other duties as assigned.

Minimum Qualifications:

Education: None required.

Experience:   None required.  1 or more years of general office experience preferred. 

OR equivalent combination of education and experience.

Licensure/Certifications/Registrations Required: None required.

Knowledge, Skills and Abilities:  

• Knowledge of spelling, punctuation and grammar and of basic mathematics.
• Skill in establishing and maintaining effective working relationships with others.
• Skill in following verbal and written instructions.
• Typing/keyboarding skills sufficient to meet the requirements of the position.
• Excellent computer skills.

Current OU Health Employees - Please click HERE to login.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

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Key Responsibilities:

• Supports and assists providers and clinical staff with administrative and select patient care tasks
• Supports patient scheduling and work queue needs as assigned
• Follows up on no-shows and works with providers to review and approve add-ons
• Greets patients, supports virtual visits, completes identification verification, height, weight and obtains vitals
• Chaperones exams as needed
• Administers questionnaires and documents in electronic medical record
• May perform limited patient care tasks based on training
• Processes incoming mail, scans, copies, and faxes as needed, prints and updates forms, answers internal phone calls, and may place office supply orders

Preferred Qualifications:

• Customer service skills
• Ability to follow direction and perform tasks within scope of role
• Experience in healthcare or patient care experience
• Experience using electronic medical record
• Medical terminology
   

Licensure/Certification Qualifications:

Certification/Licensure Required:

• Basic Life Support (BLS) within 30 days of hire

FTE:

Possible Remote/Hybrid Option:

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Education Qualifications:

Graduate of a college of pharmacy accredited by the American Council on Pharmaceutical Education (BS or PharmD degree required)
ASHP-Accredited Hospital Residency, or three or more years of hospital pharmacy experience preferred.

Licensure/Certification Qualifications:

Certification/Licensure Required:

• Licensed as a Registered Pharmacist by the Board of Pharmacy of the state in which they will be working
• Pharmacists in the SMPHM Union, are required to be licensed in both Minnesota and Wisconsin, regardless of their primary worksite

If not licensed as a Registered Pharmacist upon hire, the candidate must have a Pharmacy Intern License and/or is eligible to work as an intern and must become a Registered Pharmacist within 90 days of hire:

• Minnesota: Must be licensed as a Pharmacy Intern through the Minnesota Board of Pharmacy
• Wisconsin: In the final months of a Pharmacy program. No registration required
• North Dakota: Must be registered as a Pharmacy Intern through the North Dakota Board of Pharmacy

• Ongoing continuing education and license renewal as required by the state's Board of Pharmacy

FTE:

Possible Remote/Hybrid Option:

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Union Posting Deadline:

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

This is a mortgage systems support role. It is not an IT role.

GENERAL FUNCTION: This position takes incoming calls from Correspondent, Retail and Direct Mortgage employees and provides resolution to any technical issue they may have with the mortgage origination systems. This position also interfaces, vendorsandInformation Technology staff on a daily basis resolving complex customer issues related to the booking of new mortgage loans.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Within appropriate timeframes, answer users' inquiries via telephone and email in a professional and courteous manner concerning system problems. Diagnose system hardware, software, and operator problems and. instruct end users in the use ofequipment,software, and/or reference materials.
• Serve as a liaison between the user and Information Technology ensuring issue resolution by intervening on user's behalf and maintaining ongoing communications and updates between parties.
• Interface extensively with end users, management, and Information Technology, and occasionally with Data Processing in the resolution or escalation of desktop related problems. Mortgage Systems problems.
• Perform triage of incoming calls and exercise appropriate judgment in resolving, transferring, and recommending remedial actions to correct problems based on knowledge of system operation.
• Using available resources, system knowledge, and business and IT partners, troubleshoot and test issues or defects reported and exercise appropriate judgment in escalating problems of a more complex nature to more senior staff and/orInformationTechnology.
• Maintain accurate records, procedures, and call logs for department and management reporting. Properly complete the appropriate defect reports, tickets, or forms used for customer reported issues adhering to departmental policies and procedures.
• Accurately assess and perform mortgage change requests, and setup/changes to vendor, branch, and insurance companies.
• Continually learn and develop knowledge of Mortgage systems, products, and processes.
• Participate in team projects and engagement initiatives, act as a team leader for assigned projects, and mentor and train more junior employees.
• Assumes additional responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent required. Associates degree in related field preferred.
• A minimum of 2 year of customer support, call center, contact center preferred. Previous

technology related industry experience preferred.

• Deadline and task-driven with ability to multi task.
• Excellent verbal and written communication skills.
• Strong analytical, attention to detail, and problem solving skills.
• Good leadership, initiative, and interpersonal skills.
• Ability to work independently, as well as in a team environment.
• Excellent customer service skills.
• Basic knowledge of computer hardware/software concepts and a working knowledge of

Microsoft products.

• Basic Mortgage knowledge preferred but not required.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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Pharmacy Technician- Acute Care Level I (On The Job Training)

Educational Requirements:

If working in a MN location, must meet one of these three education/experience categories as defined by the Minnesota Board of Pharmacy:

• Previous experience as a pharmacy technician with maintenance of continuous registration as a pharmacy technician with the Minnesota Board of Pharmacy dating back prior to January 1st, 2013
• Completion of a board-approved technician training program
• Completion of the Essentia Health employer-based technician training program within one year of date of hire
• Continuous registration with the Minnesota Board of Pharmacy as a Pharmacist Intern

If working in a ND location, must meet one of these two education requirements, as defined by the North Dakota Board of Pharmacy:

• Successful completion of an American Society of Health Systems Pharmacists accredited academic program
• Completion of, or be enrolled in, an American Society of Health Systems Pharmacists accredited on-the-job training program. Program must be completed and must have obtained certification by a national certification body approved by the Board of Pharmacy within 24 months of hire. The Pharmacy Technician Certification Board is an approved certification body

Certification/Licensure Required:

• Earns, through employer-based training program, and maintains Certification as a Certified Pharmacy Technician (CPhT) from the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA) within 2 years of hire; OR be currently enrolled as a Pharmacy student in an accredited Pharm.D. program; OR for North Dakota locations only, progressing toward acceptance into a Doctor of Pharmacy program.

Pharmacy Technician- Acute Care Level II

Educational Requirement:

If working in a MN location, must meet one of these three education/experience categories as defined by the Minnesota Board of Pharmacy:

• Previous experience as a pharmacy technician with maintenance of continuous registration as a pharmacy technician with the Minnesota Board of Pharmacy dating back prior to January 1st, 2013.
• Completion of a board-approved technician training program
• Completion of the Essentia Health employer-based technician training program within first 90 days of employment

OR Continuous registration with the Minnesota Board of Pharmacy as a Pharmacist Intern

Required Qualifications:

• Minimum of 1040 hours of pharmacy technician experience
• Completion of Pharmacy Department's Orientation AND one of the following Essentia Pharmacy Department training programs within 6 months of hire:
  • Core Sterile Compounding Training Program

Core Prescription Billing and Synchronization Training Program

Certification/Licensure Requirements:

• Before hire, state registration in the state in which they will be working is required. The applicant must to be at least 18 years of age and have graduated from high​ school or attained high school graduation equivalent (e.g. GED) for registration
• All float, casual positions and regular staff from sites in the Superior, Wisconsin location require registration in both Minnesota and Wisconsin
• All Wisconsin locations: may provide a "pending" application for registration
• Earns, through employer-based training program, and maintains Certification as a Certified Pharmacy Technician (CPhT) from the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA) within 1 year of hire; OR be currently enrolled as a Pharmacy student in an accredited Pharm.D. program; OR for North Dakota locations only, progressing toward acceptance into a Doctor of Pharmacy program
• NOTE: Any Pharmacy Technician that has a dual position as an Intern or Pre-Intern does not need to have the Pharmacy Technician Certification Board (PTCB) nor the National Healthcareer Association (NHA) certification.
• Must maintain registration(s) (immediately) and certification(s) (post two years of employment) for the duration of employment
• Ongoing continuing education and license renewal as required by the state's Board of Pharmacy

Pharmacy Technician- Acute Care Level III

Educational Requirement:

If working in a MN location, must meet one of these three education/experience categories as defined by the Minnesota Board of Pharmacy:

• Previous experience as a pharmacy technician with maintenance of continuous registration as a pharmacy technician with the Minnesota Board of Pharmacy dating back prior to January 1st, 2013.
• Completion of a board-approved technician training program
• Completion of the Essentia Health employer-based technician training program within first 90 days of employment
• OR Continuous registration with the Minnesota Board of Pharmacy as a Pharmacist Intern

Required Qualifications:                                                         

If External Hire:                                                                                   

• Minimum of 2080 hours of pharmacy technician experience 
• Experience with Tier III qualifying work                     
• Completion of required certification or Pharmacy Department’s Training Program for Tier III requirements within 6 months of date of hire.                                                  
  • For Tier III specialty areas: Completion of Pharmacy Department’s Core Sterile Compounding Training Program, immunizer, product certification authorization (tech-check-tech), medication histories, or regulatory support within 6 months of date of hire.

Certification/Licensure Requirements:

• Possess current Certified Pharmacy Technician (CPhT) from Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA) unless currently enrolled as a Pharmacy student in an accredited Pharm.D. program or for ND locations only, progressing toward acceptance into a Doctor of Pharmacy program.                                                                                                                                   
• NOTE: Any Pharmacy Technician that has a dual position as an Intern or Pre-Intern does not need to have the Pharmacy Technician Certification Board (PTCB) nor the National Healthcareer Association (NHA) certification.
• Must maintain registration(s) and certification(s) for the duration of employment.
  • Ongoing continuing education and license renewal as required by the state's Board of Pharmacy.

Licensure/Certification Qualifications:

FTE:

Possible Remote/Hybrid Option:

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Education Qualifications:

No education requirements.

This position will cover patient Specialty: Cardiovascular, Surgical, Neuro-Trauma, Burn, Medical ICU and IMC

Be a part of a Healthcare organization that invests in you and your career.

Apply now and help us continue to raise the bar in patient care!

Licensure/Certification Qualifications:

Qualifications:

• Verifiable completion of a recognized nurse aide training program or current registration on applicable state nursing assistant registry.

• OR

• Completion of one semester of clinical rotations within an accredited nursing program

• OR

• Verifiable completion of a recognized nurse aide training program

• OR

• Current registration on applicable state nursing assistant registry

• BLS certified or ability to become certified within 1 month from hire date.

Our Benefits are exceptional and Include:

FTE:

Possible Remote/Hybrid Option:

Shift Rotation:

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

Call Obligation:

Union:

Union Posting Deadline:

Building Location:

Department:

Job Description:

Education Qualifications:

This position will cover patient Specialty: Cardiovascular, Surgical, Neuro-Trauma, Burn, Medical ICU and IMC

Licensure/Certification Qualifications:

Qualifications:

• Verifiable completion of a recognized nurse aide training program or current registration on applicable state nursing assistant registry.

• OR

• Completion of one semester of clinical rotations within an accredited nursing program

• OR

• Verifiable completion of a recognized nurse aide training program

• OR

• Current registration on applicable state nursing assistant registry

• BLS certified or ability to become certified within 1 month from hire date.

Our Benefits are exceptional and Include:

FTE:

Possible Remote/Hybrid Option:

Shift Rotation:

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

Call Obligation:

Union:

Union Posting Deadline:

Building Location:

Department:

Job Description:

Education Qualifications:

No education requirements.

Sign On Bonus for New Hires: $1,500

*Restrictions may apply

This position will cover patient Specialty: Cardiovascular, Surgical, Neuro-Trauma, Burn, Medical ICU and IMC

Licensure/Certification Qualifications:

Qualifications:

• Verifiable completion of a recognized nurse aide training program or current registration on applicable state nursing assistant registry.

• OR

• Completion of one semester of clinical rotations within an accredited nursing program

• OR

• Verifiable completion of a recognized nurse aide training program

• OR

• Current registration on applicable state nursing assistant registry

• BLS certified or ability to become certified within 1 month from hire date.

Our Benefits are exceptional and Include:

FTE:

Possible Remote/Hybrid Option:

Shift Rotation:

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

Call Obligation:

Union:

Union Posting Deadline:

Building Location:

Department:

Job Description:

Education Qualifications:

No education requirements.

Sign On Bonus for New Hires: $1,500 (0.4 FTE and above)

Licensure/Certification Qualifications:

Qualifications:

• Verifiable completion of a recognized nurse aide training program or current registration on applicable state nursing assistant registry.

• OR

• Completion of one semester of clinical rotations within an accredited nursing program

• OR

• Verifiable completion of a recognized nurse aide training program

• OR

• Current registration on applicable state nursing assistant registry

• BLS certified or ability to become certified within 1 month from hire date.

Our Benefits are exceptional and Include:

• Tuition Reimbursement/Assistance Program

• Paid Personal Leave

• 401k (with Essentia Health annual match)

• Life and Disability Insurance options

• Adoption Assistance

• Employee wellness program

• Medical & Dental insurance options

***

Flexible FTE - we will work with your schedule!

Like nowhere else:

https://vimeo.com/284233541

To learn more about Duluth and our surrounding areas: https://www.essentiahealth.org/about/communities/duluth

FTE:

Possible Remote/Hybrid Option:

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Union Posting Deadline:

Corewell Health is offering up to $8,000 as a sign on bonus for this opportunity!

About Outpatient Clinics

Corewell Health operates over 300 outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over 40 different types of primary care and specialty practices, which allows those who work in these clinics the opportunity to learn and explore various interests or to specialize in one area.

Scope of work

Plans and prioritizes care for individuals and population of patients, focusing on strategies that will promote optimal health within populations. Demonstrates expertise, current knowledge in nursing care and management of a caseload of patients of varying complexity and seeks to improve patient, family and health systems / community outcomes through the application of educational concepts / skills and preventive care in a managed care environment. Ensures the continuous and timely availability of urgent care, emergency, inpatient, and operative services to patients and families.

• Assesses internal and external referrals to identify patient/significant others’ needs, level of intensity, insurance benefits and other patient resources.
• Develops plan of care and makes recommendations to PCPs, specialists and other members of the health care team regarding care management strategies, identifying strategies to maximize continuity of care across the continuum.
• Assesses the educational needs of patients, families and members of the health care team and develops and implements appropriate teaching strategies or makes appropriate referrals.
• Communicates and collaborates with patient/significant others/providers/payers to coordinate services that improve access to appropriate services across the continuum of care and which promotes optimal health in a cost-effective manner.
• Measures patient care outcomes, interprets reports and analyzes data trends for groups of patients.
• Documents patient data, plan, interventions and outcomes according to department guidelines.
   

How we will care for you, while you care for our patients

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Free onsite parking
• Relocation assistance

Qualifications

• Required Bachelor's Degree or equivalent nursing or a healthcare related field (all departments except Spectrum Health Ludington) BSN must be obtained within 7 years for those who start in this RN role on or after January 1, 2017 (Spectrum Health Ludington Hospital)

• 2 years of relevant experience clinical nursing and or case management/managed care or related field Required
• 5 years of relevant experience clinical nursing and or case management/managed care or related field Preferred
• MI Registered Nurse (RN) Required

• Basic Life Support (BLS) - AHA American Heart Association Ambulatory Care Management 90 Days required Or
• Basic Life Support (BLS) - ARC American Red Cross Ambulatory Care Management 90 Days required
• Case Manager, Certified (CCM) - CCMC Commission for Case Manager Certification Upon Hire preferred

Primary Location

Department Name

Employment Type

Shift

Weekly Scheduled Hours

Hours of Work

Days Worked

Weekend Frequency

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Primary Location

Department Name

Employment Type

Shift

Weekly Scheduled Hours

Hours of Work

Days Worked

Weekend Frequency

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

#LI-CL

Primary Location

Department Name

Employment Type

Shift

Weekly Scheduled Hours

Hours of Work

Days Worked

Weekend Frequency

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Responsibilities / Tasks

What you'll do:

Your Profile / Qualifications

Who you are:

Did we spark your interest?
Then please click apply above to access our guided application process.

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 02/05/2024

CLOSING DATE: 05/05/2024 AT 12:00AM MIDNIGHT

SALARY: $62,000.00 Annually

CLASS DESCRIPTION

The MOED is a community partner with the court-focused program, Baltimore City District Court Re-Entry Project (DCREP). This program was founded by the Honorable Nicole Pastore who serves as the DCREP Coordinating Judge. DCREP is designed to simultaneously reduce criminal recidivism in Baltimore City while offering the participants a path to accessible training and employment opportunities. While helping participants acquire jobs with steady incomes to support their well-being, DCREP gives individuals, specifically those burdened by a criminal record, desperately needed access to jobs and education.

As a result of this community partnership, the MOED is seeking a Career Development Facilitator, who can assist DCREP and serve as a DCREP Caseworker. This position is supervised by the DCREP Coordinator, who is responsible for ensuring the efficiency and effectiveness of the program. In addition to this partnership between MOED and DCREP, the DCREP Caseworker assists other Team members of the program.

ESSENTIAL FUNCTIONS

• Collect, organize, and enter information regarding the progress and employment status of all DCREP Participants
• Manage the DCREP filing system, which consists of organizing sectioned file cabinets of hardcopy case folders, as well as, updating the DCREP Participants’ electronic profiles in a secure database.
• Assist court staff members with referring the criminal defendants to the program.
• Collect and file court reports.
• Create new and preserve relationships with community partners, who provide job training, employment opportunities and educational assistance.
• Communicate with Probation Agents and Pre-Trial Agents regarding the progress of DCREP Participants
• Handle sensitive and confidential information while following policies and procedures.
• Promote DCREP in community outreach meetings that endorse the socially inclusive and politically non-partisan mission of DCREP.
• Collaborate frequently with DCREP Coordinating Judge, the DCREP Coordinator, and other DCREP Team Members
• Adapt to a fast-paced work environment and adjust your tasks to meet deadlines and unexpected events that may occur when working with criminal defendants and service providers.
• Follow all other job duties that may develop as DCREP continues to adapt to evolving systems and populations.

EDUCATION AND EXPERIENCE REQUIREMENTS

Have an associate degree from an accredited college or two years of college course work. Educational experience may be substituted with valuable work experience (preferably two years of work experience with either case management, vocational rehabilitation, job development, or a related human service field).

ADDITIONAL REQUIREMENTS

Fully vaccinated against the Coronavirus (COVID-19). An applicant’s vaccination status is deemed satisfactory when two weeks have passed since the applicant’s received their complete number of vaccinations from the one of the approved providers (i.e., Moderna, Pzifer or Johnson & Johnson). This condition of employment is consistent with other state judiciary orders and with local, state, and federal requirements being adopted to control COVID-19 transmission rates and to safeguard the health of Judiciary personnel and the public. Religious and medical exemptions will be granted on a case-by-case basis.

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficient in note taking and computer typing skills.
• Proficient with Microsoft Office Programs, including Word, Excel, PowerPoint, and Outlook
• Effective communication skills with a variety of populations, which may include court system personnel, service providers, and criminal participants.
• Effective organizational skills; both with hardcopy filing systems and electronic databases.
• Capable of following a standard office schedule and adjusting to new daily tasks
• Capable of learning new job assignments that may develop as the program continues to evolve.

NOTE: Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.

Financial Disclosure:

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. 

BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER