Total 114 Customer Service job vacancies in 43 New Scotland Avenue

The core duty of this position is to conduct histopathological examinations of tissues and provide interpretation and diagnostic advice that is tailored to the British livestock production context. Other duties include providing advice and contributing to the generation of surveillance data and intelligence, contributing to research projects on diseases of British livestock and wildlife species and disseminating knowledge through publications and presentations.

Responsibilities will include:

Conducting gross, sub-gross and microscopic examination of fixed specimens from production animals (mainly ruminants and pigs).
Producing relevant reports and advising on pathology findings using your knowledge of the British cattle, sheep and pig industry.
Providing scientific and diagnostic advice to other science departments and colleagues working in the wider animal health network
Collaborating with scientists from APHA, other governmental bodies, scientific institutes and academia, across the UK and abroad, on projects relevant to the British livestock industry and government.
Communicating quality, evidence-based advice and scientific data through written reports, presentations, and scientific publications representing APHA at national and international level.
Conducting gross examinations on a wide range of species in containment level-3 facilities.
Maintaining veterinary and scientific expertise through Continuing Professional Development, whilst also supporting the development of your colleagues.
Working to various Quality and Health and Safety standards, including ISO9001, ISO17025, Good Laboratory Practice, Animal Scientific Procedures Act (ASPA), Specified Animal Pathogens Order (SAPO), Advisory Committee on Dangerous Pathogens (ACDP) guidance.

Proud member of the Disability Confident employer scheme

Salary: £30,495 – £32,052
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Permanent

About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.

We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.

Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.

Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.

About the role
We have a permanent vacancy for a payroll and workforce information assistant to join our busy payroll team.

In this role you will support the provision of workforce information and payroll services at the Care Inspectorate and Scottish Social Services Council (SSSC).

You will maintain staff records, coordinate monthly payroll and pension activity and assist with the design and development of Payroll systems and procedures. You will be the first point of contact for a range of payroll queries.

You will already have significant experience using Microsoft Excel and will have a good head for numbers to run regular reports, analyse data and present in a logical format.

This role would suit somebody with an interest in payroll, accounting, data analysis or ICT.

About you
You will be educated to SCQF Level 6 or have the equivalent skills and experience for this role.

Working in a busy team you will be able to prioritise and manage your workload under guidance and also independently. You will have experience in a customer facing role and have excellent customer service. You will have knowledge and experience with basic payroll functions typical employment related payments and deductions (e.g. salaries, pensions taxes and statutory payments such as maternity pay) and basic knowledge of accounting procedures. You will be confident in the applications associated with the Microsoft office suite which include Microsoft office 365, Excel and Outlook. You will demonstrate the ability to produce work of a consistently high standard, with a strong focus on accuracy and attention to detail.

Next steps
You’ll find more information in the job profile and person specification.

If you would like more information or an informal chat about the role please contact Victoria Barter at victoria.barter@careinspectorate.gov.scot

If you believe that your skills, experience and motivation make you a suitable candidate for this post, please complete the online application form and equal opportunities form by 08:00 on Monday 16 December 2024. CVs will not be accepted.

It is anticipated that interviews will be held on/no sooner than week of 13 January 2025 at our Dundee office.

Inverell NSW
Full Time
Multiple Opportunities Available

The Role
We are seeking skilled Registered Nurses who will be responsible for delivering exceptional clinical care to our Residents, while adhering to the policies, guidelines, and procedures of our organisation.

Key Responsibilities:
As a key member of our team, the successful candidate will provide clinical leadership, first line supervision to Enrolled Nurses, Team Leaders, and Care Service Employees, and allocate duties to ensure optimal service delivery.


About You

Essential:
Current AHPRA registration
Demonstrated clinical knowledge in the field of aged care.
Thorough understanding of the accreditation standards that are applicable to our organisation.
Demonstrated high level of analytical, written, and verbal skills
Mature and empathetic outlook, who can effectively communicate and engage with older individuals.
Possesses the ability to collaborate effectively with others towards a common goal.
Strong commitment to embrace and model the core values of our organization
Availability to work a variety of shifts

Advantage:
Prior experience working in an aged care setting
Knowledge of aged care and associated legislation
Familiarity with AN-ACC Care Minute requirements
Proven experience in supervising and leading staff
Basic Life Support accreditation is preferred

The Company
McLean Care is a well-respected provider of the highest quality Community, Retirement and Aged Care Lifestyle services.
McLean Care is a non-for-profit, ethical organisation that recognises the importance of providing person-centred care across all our divisions.

What's in it for you?
Salary packaging (up to $18,900 net) to increase your take home pay
Competitive Compensation: $51.86 per hour
Access to our Employee Assistance Program (EAP)
Access to Blue Light Card (discounts with Retail, Goods and Services)
Ongoing professional Development opportunities

If you are a compassionate and dedicated healthcare professional with a proven track record of delivering high-quality care, we encourage you to apply for this challenging and rewarding role.

To be eligible to apply for this position you must be eligible to work in Australia, be willing to undertake a criminal record check and NDIS Check in accordance with the requirements of the Aged Care Act 1997.

Apply on the Web at
https://mcleancare.expr3ss.com

Gunnedah NSW
Full Time
Salary Packaging Benefits

The Role
We are seeking skilled Registered Nurses who will be responsible for delivering exceptional clinical care to our Residents, while adhering to the policies, guidelines, and procedures of our organisation.

Key Responsibilities:
As a key member of our team, the successful candidate will provide clinical leadership, first line supervision to Enrolled Nurses, Team Leaders, and Care Service Employees, and allocate duties to ensure optimal service delivery.


About You

Essential:
Current AHPRA registration
Demonstrated clinical knowledge in the field of aged care.
Thorough understanding of the accreditation standards that are applicable to our organisation.
Demonstrated high level of analytical, written, and verbal skills
Mature and empathetic outlook, who can effectively communicate and engage with older individuals.
Possesses the ability to collaborate effectively with others towards a common goal.
Strong commitment to embrace and model the core values of our organization
Availability to work a variety of shifts

Advantage:
Prior experience working in an aged care setting
Knowledge of aged care and associated legislation
Familiarity with AN-ACC Care Minute requirements
Proven experience in supervising and leading staff
Basic Life Support accreditation is preferred

The Company
McLean Care is a well-respected provider of the highest quality Community, Retirement and Aged Care Lifestyle services.
McLean Care is a non-for-profit, ethical organisation that recognises the importance of providing person-centred care across all our divisions.

What's in it for you?
Salary packaging (up to $18,900 net) to increase your take home pay
Competitive Compensation: $51.86 per hour
Access to our Employee Assistance Program (EAP)
Access to Blue Light Card (discounts with Retail, Goods and Services)
Ongoing professional Development opportunities

If you are a compassionate and dedicated healthcare professional with a proven track record of delivering high-quality care, we encourage you to apply for this challenging and rewarding role.

To be eligible to apply for this position you must be eligible to work in Australia, be willing to undertake a criminal record check and NDIS Check in accordance with the requirements of the Aged Care Act 1997.

Apply on the Web at
https://mcleancare.expr3ss.com

07th November,
Whats in it for you?

Competitive Base Salary 11.5% Super Salary Packaging Benefits
Laundry, Kitchen and Cleaning roles available
Not for Profit Salary Packaging options of up to $15,900 Tax Free, plus $2,650 Meals & Entertainment Card
Paid Overtime
17.5% Leave Loading
Fitness Perks
Paid Parental Leave
Onsite Parking
Onsite & Online career development and programs
Flexibility - Range of shifts available to suit your lifestyle
Be a hero! - be part of a rewarding not-for-profit organisation
Who we are
Tenterfield Care Centre is proudly part of the Apollo Care Alliance, dedicated to providing the highest quality residential aged care in a homely environment. Our mission is to enable each resident to live their best life with dignity and grace, empowering our employees with the necessary resources
... Click here to view more detail / apply for Support Services Worker

27th November,
Join Our Team at Tenterfield Care Centre as a Care Manager! Discover the charm of Tenterfield, an unspoilt gem, and be part of our dedicated team while taking your career to the next level.      What's in it for you:

Competitive Remuneration


Annual salary based on relevant experience (subject to approval)
Plus, 11.5% Superannuation


Tax Benefits: Not-for-Profit Salary Packaging


Tax-free benefits up to $15,900
Plus, a $2,650 Meals & Entertainment Card


Visa Sponsorship


Fast-track entry to Australia for the right candidate
Upfront family VISA costs covered (valued at $33,000)


Comprehensive Well-being Support


Dedicated relocation assistance
Integration into a vibrant new community
Access to an Employee Assistance Program (EAP)
Corporate discounts from Medibank


Career

... Click here to view more detail / apply for Care Manager

As a Administrative Support Assistant your duties will include but are not limited to the following:

• Use accounting methods and procedures to maintain, balance, and reconcile multiple accounts, adjust discrepancies, verify accuracy of data, and prepare reports.
• Prepare, review, and edit outgoing correspondence for procedural accuracy, clarity, general policy, conformity, and factual correctness using a computer and word processing software program.
• Communicate time and attendance/leave and human resources information to a variety of individuals within an office.
• Use automated software to make travel arrangements, prepare authorizations and vouchers.

Starting at $44,582 Per Year (GS 6-7)

• Position independently resolves difficult and complicated retired pay actions.
• Pay actions involve the comprehensive audit of pay accounts, correction, and adjustment of several items of pay.
• The incumbent resolves questions of entitlement to additional retired pay compensation.
• Corrects and adjusts retired pay due to retroactive legislative adjustments which affect benefits due from other agencies.
• Determines applicability of payments, and initiates collection of overpayments as necessary.
• Performs other duties as assigned.

Starting at $49,025 Per Year (GS 7)

The employee develops/maintains effective and efficient communication with patients and/or caregivers, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results; develops and manages a tracking system for follow up care such as consults, tests, etc.).

Other assignments at this level include, but are not limited to:

• Participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;
• evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• The Advanced MSA utilizes multiple computer applications in the performance of above duties.

Work Schedule: Monday - Friday 9am-5:30pm
Compressed/Flexible:Up to Supervisors Discretion.
Telework: Not Available.
Virtual: This is not a virtual position.
Functional Statement #: 21J84-A
Relocation/Recruitment Incentives: Not Authorized.

Starting at $48,120 Per Year (GS 6)

• Operates electronic cash register and credit card machine.
• Provides excellent customer service while ringing up food items. Inform customers of total amount due. Receives cash and/or credit card from customer, examines for validity and genuineness, and provides correct change.
• Provide basic and routine information to customers concerning dining facility procedures and policies.
• Performs cash counts before opening the cash register and after closing this cash register.
• Safeguards money and keeps cash locked except when making change.
• Reconciles total cash in the cash drawer with end of day sales receipts.
• Completes accountability documentation, make cash deposits, and turns in collection reports. Checks and verifies meal tickets from customers.
• Reports discrepancies to supervisor and the Finance Department.
• Fill and replenish condiments, eating utensils, cups, napkins, beverages, and prepackaged food items in the cafeteria based on set par levels.
• Completes inventory procedures.
• Maintain order and cleanliness of cafeteria and dinning rooms.
• Assist with opening and closing of cafeteria and dining room.
• Performs other related duties as assigned.

Starting at $31,512 Per Year (GS 3)

As a Administrative Support Assistant your duties will include, but are not limited to, the following:

• Use accounting methods and procedures to maintain, balance, and reconcile multiple accounts, adjust discrepancies, verify accuracy of data, and prepare reports.
• Prepare, review, and edit outgoing correspondence for procedural accuracy, clarity, general policy, conformity, and factual correctness using a computer and word processing software program.
• Communicate time and attendance/leave and human resources information to a variety of individuals within an office.
• Use automated software to make travel arrangements, prepare authorizations and vouchers.

Starting at $44,582 Per Year (GS 6-7)

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a Program Support Assistant, you will:

• Assist the Branch Chief, servicing and technical staff in matters pertaining to the Federal Claims Collection Act of 1966, as amended; the Debt Collection Act of 1982, and the Debt Collection Improvement Act of 1996.
• Act as the control point for servicing and technical staff in coordinating and tracking actions initiated and completed by maintaining the appropriate tracking, follow-up, and suspense registers, logs and reports.
• Compose routine letters and memos to program participants and other HUD offices as directed.
• Prepare narrative and statistical reports concerning activities undertaken on a daily, weekly, monthly, quarterly, fiscal year end, calendar year end and cumulative basis.

Starting at $45,412 Per Year (GS 6-7)

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a/an Program Support Assistant, you will:

• Assist the Branch Chief, servicing and technical staff in matters pertaining to the Federal Claims Collection Act of 1966, as amended; the Debt Collection Act of 1982, and the Debt Collection Improvement Act of 1996.
• Act as the control point for servicing and technical staff in coordinating and tracking actions initiated and completed by maintaining the appropriate tracking, follow-up, and suspense registers, logs and reports.
• Compose routine letters and memos to program participants and other HUD offices as directed.
• Prepare narrative and statistical reports concerning activities undertaken on a daily, weekly, monthly, quarterly, fiscal year end, calendar year end and cumulative basis.

Starting at $45,412 Per Year (GS 6-7)

• Assist the State Conservation Engineer in coordinating operation/maintenance, inspection, and other dam safety related activities on watershed structures formerly constructed with USDA funding or technical assistance.
• Coordinates with engineers, regulating boards, and others responsible for developing and implementing storm water and erosion control regulations in urban areas.
• Makes periodic quality reviews of notes, drawings, designs, and installations for compliance with policies, procedures, and/or specifications.
• Advises, assists, and trains field personnel on techniques of civil and agricultural engineering including erosion control, livestock watering systems, waste management, water quality, and general engineering applications.
• Provides reviews of high job class engineering projects as required by policy.

Starting at $85,236 Per Year (GS 11-12)

Duties and Responsibilities

-Manage written and faxed correspondence, and paper medical records within teamlet/team and coordinate release of information in accordance with policy
- Develops and maintains effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies (ie: assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates and or processes secure messaging with the patient and team).
- Coordinates community care appointments and additional requests for care with non-VA medical facilities
- Assists other VA teams in understanding community care eligibilities regarding the Mission Act of 2018
- Assists CITC RN in care coordination of referrals
- Follows up with community vendors to ensure appointment completion and obtaining of medical records
- Enters appropriate information into the electronic record utilizing CPRS, HSRM and PPMS
- Manages patient systems to verify and validate accuracy and resolve issues
- Evaluates and triages scheduling to meet recommendations by clinician regarding urgency of the referrals
- Independently recognizes the urgency of the consults and schedules care in accordance (Warm hand offs)
- Accurately schedules the full spectrum of medical care including but is not limited to appointments, procedures, surgery, and imaging throughout all specialties to include follow up of no show and cancellation of appointments as it relates to facilitating care in the community for Veterans
- Clearly communicates appointment care details to the Veteran or point of contact for Veteran
- Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, clinical team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training, Primary Care instruction, Consult Toolbox and business rules
- Manage assignments and appropriate care utilizing the following software programs (CPRS, HSRM, PPMS, Vista Access, Vista Scheduling, REFDOC, FAXCOM, SEOC, EPCS and Fax Queue.
- Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes
- Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring clinical concerns to appropriate team member
- Complete MSA eligibility verification with screening tool to determine risk assessment with CAN Score
- Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with customers of the CITC department to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. Employee provides rotational coverage as assigned between the various areas within assigned facility.
- Advanced MSA may request review of process and possible changes for efficiency via email or during weekly MSA meetings where MSA Supervisor allows all MSA's to participate in discussion with regards to all MSA processes, any scheduling barriers, authorization concerns and billing issues.
- Performs other duties as assigned based on Care in the Community requirements of the Field Guidebook.

Work Schedule: Monday through Friday 8:00 a.m. - 4:30 p.m.
Telework: Available
Functional Statement #: 21Q78-A

Starting at $48,120 Per Year (GS 6)