Total 631 Customer Service job vacancies in 312 Metzler Drive Castle Rock, CO 80104

Support Worker Castle Cary - £12.30 ph

Typical Shifts are: Monday - Sunday 20:30 - 08:00 working 2 or 3 shifts a week including some weekends

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service in Castle Cary is a welcoming and friendly environment and you can be sure that no two days will be the same! As a Night Support Worker you’ll be enhancing the lives of the people we support by assisting them with bedtime routines, including personal care and completing regular checks throughout the night. You will also be expected to complete light domestic duties in any spare time.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

The Job

1. Accountable for the efficiency and effective operations of the Call Centre, its agents and services.
2. Lead the agents in improving customer service, in terms of service delivery, service attitudes, defined service outcomes, achieving service standards and receiving service awards.
3. Lead in reviewing current practices, reviewing resources, utilizing resources well, set targets for the department, set targets for the staff, report regularly to HOD and manage costs well.
4. Lead in using relevant market information to analyse and propose on new services, new processes to improve work, and new ideas on the use of digital technologies.
5. Leverage on relevant information, data, digital enablers, digital tools, technologies to propose improvements in upscaling and upskilling the Call Centre’s ability to deliver and perform beyond its current means.
6. Ensure staff are recruited, trained, coached and enabled to provide excellent service under any circumstances. Ensure the well-being of all staff.
7. Establish and maintain effective working relationships with the many stakeholders’ i.e., departmental supervisors and co-workers, external collaborators, vendors, corporate clients, and the public.
8. Undertake any other duties as and when assigned.

The Person

• At least 2 years of working experience in Call Centre Management / Operations.
• Possess excellent communication skills and service oriented.
• Strong supervisory skills in leading and motivating a team towards achievement of departmental and organizational goals.
• Strong understanding of managing service operations.
• Proficient in relevant digital applications and tools.
• Meticulous in attending to incidents and ability to work with tight deadlines.

• Prepare, edit, and finalize correspondence for office supervisors and managers. Disseminate correspondence to appropriate personnel and track and maintain records (manual and/or electronic) on issued correspondence.
• Ensure that Instruction Memorandums and Information Bulletins are properly distributed to the appropriate personnel.
• Enter and/or validate time and attendance records in the automated payroll system. Resolve complex timekeeping issues and review time and attendance records to ensure they are coded properly.
• Maintain the central filing system (official records, directives, BLM Manuals and Technical References, Departmental manuals and directives, secretarial orders, etc.)
• Provide assistance in researching and locating reference information and other files.
• Provide general information concerning office(s) operations to the public both orally and in writing. Contacts may occur through telephone, email, and in person. Respond to inquiries directly or refer individual to the appropriate staff member.
• May staff front desk of a receiving office or visitor center.

Job Description & Requirements

To coordinate between Application and Infrastructure Teams to implement the Infra Requirements for Applications

Responsibilities and Duties:

• To coordinate in setting up Infrastructure and support Application Infra needs

• Ensure Operating system, Middleware, Database performance ,Security /Bug fix patches , EOS and security (ISCD) compliance in accordance to the bank standards

• Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary

• Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ database performance, capacity, resiliency , stability, replication and other key aspects

• Researching and recommending solution that best meet business needs and enterprise operational requirements

• Provide technical support to application development teams

• Evaluate release of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact

Qualifications:

• Knowledge in Kubernetes, Docker, Jenkins, DevOps, Other Container platforms

• Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases

• Knowledge in Networking (F5 GTM/LTM or any other SLB)

• 5 Years minimum professional experience and 3 Years minimum relevant experience

• Experience in banking or financial services institutions preferred

• Will need to work in shifts and in weekends

• Team player to work with multiple teams and teammates

Kindly take note of the following details for shift work

Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

Need to support including night shift, weekends and public holidays

Job Summary

Purpose of job

The role involves proactively engaging clients, organising social activities and encouraging an active lifestyle to prevent social isolation. The position also entails referring clients to relevant community care and social assistance when needed. Under the Age Well SG initiatives, the role requires collaboration with primary care physicians (e.g., family doctors) to empower residents in taking charge of their journey toward healthier and more active lifestyles.

Key Responsibility Areas

• Plan and conduct evidence-based active ageing programmes.
• Plan and coordinate support for clients requiring befriending and buddying services.
• Lead group work and outreach activities.
• Support AAC-CREST integration initiatives.
• Recruit, train, and match volunteers to appropriate services.
• Build community partnerships and enhance existing resources.
• Administer new intakes and conduct necessary health assessments for clients.
• Monitor and record clients' vital signs.
• Maintain a membership and volunteer management database using the in-house AAC system.
• Perform administrative tasks, including maintaining up-to-date client and volunteer records.
• Attend to client inquiries.
• Continuously improve the quality of services and programmes.
• Undertake any other duties assigned by the Manager or Executive Director.

Requirements

Experience:

• Prior working experience in a Senior Activity Centre or Active Ageing Centre is advantageous.
• Resourceful, proactive, responsible, and client-focused.
• Strong communication and interpersonal skills; ability to converse in local dialects is an added advantage.
• Strong passion and commitment to working with seniors.
• Proficient in MS Office and Google Suite applications.
• Ability to work independently and as part of a team.

Qualifications:

Diploma in Social Work or relevant training certification.

Please send your resume and expected salary to hr@filos.sg

Only shortlisted candidates will be contacted for interview.

Senior Ayurvedic Panchakarma Therapist – Ayur Centre, Singapore

Ayur Centre in Singapore is seeking an experienced Senior Ayurvedic Panchakarma Therapist to join our team. The ideal candidate will have a thorough understanding of Ayurvedic remedies and the preparation of medicines, oils, and other dravyas used in Panchakarma therapy and external treatments.

Key Responsibilities:

1. Perform a variety of Ayurvedic therapies including Navarakizhi, Podikizhi, Udwarthanam, Abhyanga, Shirodhara, and more, utilizing ayurveda herbal compounds and oils.
2. Prepare the panchakarma therapy procedures, ensuring the correct blend of herbs and oils as per the physician’s advice.
3. Demonstrate proficiency in Panchakarma Ayurveda therapies, with hands-on experience, and the ability to work in a humid environment.
4. Follow SOPs for therapy administration, assist elderly clients in and out of the therapy and maintain a clean and tidy environment in the therapy room after each session.
5. Have a deep understanding of Ayurvedic basic principles during Panchakarma therapy.

Qualifications & Requirements:

• Diploma in Ayurveda-Panchakarma from BSS or any government-approved Ayurveda Panchakarma certification.
• Minimum of 4 years of experience in Panchakarma Ayurveda therapies.
• Excellent communication skills.
• Ability to work on weekends.

If you are passionate about Panchakarma Ayurveda and have the required experience, we invite you to apply and join our dedicated team at Ayur Centre.

Furniture Delivery Driver (Class 4)

Job description

- Full Time: Monday - Saturday
- Full Time: 9am - 6pm
- Salary: $2000 - $4000 + Overtime + Attendance Incentive
• License: Class 3 / 4 (Singapore License)

• Valid Class 4 driving license

• Good driving records

• With / Without Experience
• Delivery furniture
• Learn install furniture (On Job Training)
• Physically fit
• Check Stock In/Out

• Plan daily delivery route to deliver furniture on time
• Able to handle loading/unloading of goods

• Work for overtime as and when required

Benefits

• Variable performance bonus
• Incremental annual leave yearly (up to 14 days)

• Medical reimburment

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Lead MSA is responsible for answering questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting. The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.

The primary duties of the Lead Medical Support Assistant (LMSA) may include but are not limited to:

• Assuring coverage of all areas of responsibility
• Conducting ongoing reviews to ensure quality of work;
• Ensuring accurate and timely scheduling of appointments;
• Providing guidance to staff members, to include changes in policies and procedures;
• Distributing and balancing workload;
• Creating and maintaining employee work schedules;
• Orienting and providing on-the-job training for new and current employees;
• Ensuring all training requirements are met;
• Organizing the work structure of his/her assigned areas;
• Acting as a liaison between MSA and staff to resolve day to day conflicts.

Home Support Worker

Do you have a passion for caring? Would you like to become part of our Hanover Care at Home services where you will have the opportunity to make a difference to people's lives. If you do, we would love to hear from you!

Our Care at Home services are Development based and provide enhanced provision to support adults with varying needs including physically disabled, learning disabilities, older adults and vulnerable adults in their own home to live as independently as the are able with a responsive service adapting to their care needs in line with care and support plans.

What We Are Offering

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we'll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
  
• Overtime rates available after 35 hours.
  
• Full time & part time hours available
  
• SVQ 3
  
• Access to our Hanover Perks platform with 24/7 GP access including fuel card discount and high street voucher discounts.
  
• Cash Health Plan
  
• Inhouse Training Programs
  
• Continuing Professional Development (CPD)
  
• Free Employee Health & Wellbeing Counselling Services
  
• Family friendly policies
  
• Cycle to Work Scheme
  
• Tech Scheme
  

  About You

  Essential

  • A genuine passion for helping people.
    
  • Able to demonstrate Hanover Scotland values in Inclusion, accountability, respect, collaboration.
    
  • Ability work flexibly and travel between developments within the area.
    
  • Ability to relate empathetically to people and recognise their right to choose and independence.
    
  • Willing to work towards an SVQ and registration with SSSC.
    
  • Ability to work flexibly and as a lone worker on site, covering a 24-hour shift pattern.
    
  • Able to use Microsoft or equivalent applications competently.
    

    Desirable

    • 1 year experience in care or housing setting.
      
    • SVQ level 2 or above and be willing to work towards an SVQ 3.
      
    • Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
      

      We care about one another whilst taking pride in the service we offer. You will be working in a organisation with a strong identity and with the guidance and support of experience Managers you will be able to develop in your career.

      Main Responsibilities

      This Permanent Home Support Worker - Linkwood View, Elgin role involves working on a rota covering various shifts over 3 shift patterns. This rota is a rolling rota to support a work life balance. You will be working as part of a team to ensure that services are delivered flexibly, innovatively and in a dignified, safe and stimulating way. Promoting independence and encouraging customers to exercise choice.

      • Home Support Workers are responsible for providing personal care and housing support in line with care plans agreed by the customer.
        
      • Assistance with personal mobility support, support with daily personal tasks and general housekeeping.
        
      • Medication administration from level 1-4.
        
      • Providing all aspects of care at home, on site, in accordance to Scottish Government guidelines.
        

        We are most proud of our people at Hanover. We care about one another whilst taking pride in the service we offer. You will be working in an organisation with a strong identity and with the guidance and support of experience Manager's you will be able to develop in your career.

        Hanover is an equal opportunity and disability confident employer. Hanover (Scotland) Housing Association Ltd. Scottish Charity no: SC 014738

        Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

We have an exciting opportunity to join our Customer Service Team at our Wellingborough site. In this position, you will work as part of the Customer Service team and you will be responsible for receiving, logging and responding to all retailer distribution claims and general queries and issues.

Working within Supply Chain department, liaison across all Budgens and Londis retailers and all departments who may be resolving retailer issues.

Key Activities include;

Ensure an appropriate resolution in an effective, efficient manner, within the agreed timeframe and to the required standard

To offer full customer service support to both Budgens and Londis retailers

Log all retailer Distribution Claims

Log all retailer queries and issues

Ensure all retailer claims, queries and issues are dealt with efficiently and effectively

Communicate clearly to retailers, show empathy and work to build a trusting relationship

Handle consumer queries via letters, emails and telephone

Field retailer Distribution claims and log full details on CRM (Budgens) E-claims (Londis)• Field retailer queries, issues and log full details on CRM

Take responsibility and ownership for claims, issues, queries and their resolution, ensuring the Booker GB service standards are met

Resolve queries where possible or if necessary, escalate issues to appropriate departments• Ensure rejected claims are communicated to retailers

Escalate issues to the CST Manager, if appropriate action is not taken

To be successful in this role your skills and qualifications will include;

Educated to GCSE standard or equivalent in Maths and English

Some experience in a retail customer service role desirable

Understanding of Microsoft applications: Outlook, Word and Excel

Excellent communication skills with the ability to remain calm in stressful situations

Able to live and demonstrate the Booker values

Ability to plan, prioritise and approach each issue in a structured manner

Results-orientated, able to take ownership of problems through resolutions

Previous experience within a contact or call centre environment would be highly regarded

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Customer Service Excellence and Conflict Resolution

• Greet arriving tenants and guests warmly and professionally, establishing a welcoming atmosphere and initiating a positive and personalized experience from the outset.
• Manage inquiries, both over the phone and in-person, with poise and efficiency, demonstrating outstanding customer service skills and leaving a lasting positive impression.
• Respond promptly and effectively to tenant and guest requests, delivering service excellence and exceeding expectations at every opportunity.
• Handle complaints and suggestions from tenants and guests diplomatically and courteously, transforming challenges into opportunities to enhance the overall customer experience.
• Provide event support, ensuring seamless coordination and execution of events to enhance tenant and guest satisfaction, contributing to the overall success while consistently following and adhering to protocols and SOPs.

Dynamic Service Enhancement and Adaption

• Assist in property business administration with meticulous attention to detail and refined organizational skills, striving to enhance operational efficiency and customer satisfaction through adaptable and dynamic service delivery.
• Develop a comprehensive understanding of available services and facilities, offering helpful advice to effectively address the diverse needs of tenants, visitors, and clients within a constantly evolving environment.
• Embrace additional responsibilities as assigned, demonstrating flexibility and a proactive approach to continually enhancing our service standards while adhering to SOPs and protocols. This includes willingly undertaking various duties as required to maintain seamless operations and uphold customer satisfaction.

Security and Safety Enforcement

• Diligently enforce security plans, protocols, access control plans, and SOPs, embodying a steadfast commitment to safety and order.
• Conduct vigilant security rounding, surveillance, and monitor CCTV systems with a keen eye for potential risks, all while maintaining a welcoming atmosphere.
• Verify and ensure the authorization of all personnel present on the premises, contributing to a secure and customer-centric environment.

Incident Management

• Manage and promptly report incidents through designated communication channels, demonstrating resilience and composure in crisis situations, and prioritizing the well-being and comfort of occupants while strictly following established SOPs and protocols.
• Report breakdowns of facilities or machinery promptly to the relevant teams, ensuring the highest standards of service and functionality.
• Collaborate in fire safety management during drills and incidents, ensuring the safety and satisfaction of our stakeholders.

Requirements:

• Able to commit to Shift Work
• At least 1 year experience in customer service / front desk / concierge.
• Proficient with Administrative software (Eg. Microsoft Office)
• Proven experience in security management or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency in security protocols and access control systems.
• Ability to manage incidents and emergencies effectively.
• Customer service orientation coupled with a polished and professional demeanour.
• Basic understanding of property management and administration.
• Keen attention to detail and adept problem-solving skills.
• Bonus if possess a Class 3 Driving License.

Employee Benefits:

• Uniforms provided
• Additional leaves entitlement
• Performance-based bonuses
• Health and medical insurance coverage

Edventure Learning Academy is a premium community-based student care centre. We are seeking candidates to join our student care team. If you enjoy working with children and are passionate about children’s education and well-being, you’re the person we want in our team!

Job Description:

• Ensure the safety and well-being of students
• Ensure a positive and nurturing learning environment
• Meet brand standards (image and presentation, safety and hygiene)
• Plan, deliver and present lesson content to children
• Supervise and assist children in daily homework completion
• Regular liaison with parents regarding children's progress and behaviour
• Plan and prepare enrichment programmes/ activities with the Team
• Ensure proper and timely record keeping
• Assist in the day to day operations of the centre and centre management
• Assist in student enrolments (enquiries, assessments, registration, etc.) and area marketing activities
• Assist the Student Care Manager in the day to day administration of the centre (meals, roster, scheduling, payments, etc.)
• Meet customer service standards

Work Location:

• 750 Chai Chee Rd, #01-14/14A Esr Bizpark @ Chai Chee, Singapore 469000

Job Requirements:

• Full-time applicants able to commit to a 5-day work week (11am to 7pm)
• "O” level or Diploma qualifications & above
• WSQ Student Care or qualifications in the field of community & social services is an advantage
• Relevant working experience is preferred, but training and mentorship will be provided
• Able to assist students with simple homework (English, Maths, Science and Mandarin)
• Possess genuine love to care for and mentor children
• Good communication skills
• Great sense of responsibility
• Must be a team player

Benefits:

• Salary range: $1700 to $2000
• Salary commensurates with qualification and experience
• Annual review
• Career progression
• Performance Bonus
• Professional Development
• Progressive Annual leave
• Medical Insurance
• Meals provided
• Weekends Off

Interested applicants, please send in your resume. Do include your reasons of leaving, expected salary, last drawn salary and date of availability to commence work.

Only short-listed candidates will be notified of the interview.