Total 235 Customer Service job vacancies in 04135 - Jacksonville FL Acutes

WHAT IS THE TAXPAYER ADVOCATE SERVICES (TAS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer advocate service (TAS) Deputy Executive Director Case Advocacy (DEDCA), Area 3

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Deputy Executive Director Case Advocacy (DEDCA), Area 3

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The incumbent is a first level-nursing manager for Ambulatory Care in Community Based Out-patient Clinics (CBOC) or Health Care Center. He/she functions under the direction and guidance of the Chief Nurse (CN) in providing clinical and administrative leadership. He/she uses the nursing process to achieve identified goals for the Health Care System as a nursing leader.
VA offers a comprehensive total rewards package: VA Nurse Total Rewards

• The NM holds responsibility for implementation of the Vision, Mission, and Values of the Fayetteville NC VA Coastal Health Care System within his/her defined areas of responsibility.
• He/she is fully engaged in the administrative and clinical nursing practice characterized by both increased complexity of clinical decision making and enhanced skills in nursing management/leadership.
• He/she provides leadership in the day-to-day operations and input as an influencer in the strategic planning process for the attainment of organizational goals.
• The NM keeps staff informed of Clinical/Administrative goals through facilitating both vertical and horizontal communications in a timely manner.
• The incumbent provides timely information regarding emergencies, unusual occurrences or issues impacting nursing practice or operations to the Chief Nurse, Deputy Associate Director Patient Care Services and/or the Associate Director of Patient Care Services
• He/she provides direct supervision of nursing personnel in their defined area of responsibility and evaluates their performance and competency.
• The incumbent is knowledgeable concerning the counseling/disciplinary process; works closely with the Human Resources representative and seeks assistance as needed keeping their supervisory abreast of actions
• The NM is responsible for all issues affecting nursing including, but not limited to: standards of practice, credentialing, training, functional statements, position descriptions, proficiency reports (timely and complete), performance appraisals (timely and complete), ensuring staff follow policies, procedures, and protocols. May be called upon to edit, format, update the same as required.
• He/she ensures/supervises appropriate orientations, educations, and continuing professional development of nursing personnel
• The NM assumes responsibility for staffing and scheduling of permanent and supplemental nursing staff, ensuring all assignments reflect appropriate utilization, compliance with staffing guidelines, and the Joint Commission Standards.
• The NM is fiscally responsible and participates with the Chief Nurse in planning and monitoring the budget including overtime expenditures/trends
• He/she allocates available resources to promote efficient, effective, safe, and customer focused care. The incumbent serves as a role model coaching and supporting staff in critical thinking in professional nursing practice. He/she fosters an environment conducive to learning and provides educational experiences for nurses.
• The NM facilitates an environment of interdisciplinary collaboration and collegial relationships; promotes peer review.
• The NM has a responsibility to ensure an environment conducive to retention / recruitment of highly competent nursing staff of diverse backgrounds. He/she directs practice according to established policies, standards of care, and standards of practice. He/she monitors/ ensures nursing practice and operations are compliant with all applicable local, VlSN, and/or State/National standards, policies, statutes and regulations.

What to Expect

• Serves food in standard portions by placing uniform amounts in small dishes or glasses in prescribed quantities.
• Makes simple sandwiches. May pack box lunches.
• May unload food from delivery trucks and move heavy garbage cans.
• Maintains water and detergent levels in dishwasher; removes strainer pans, inspection doors, etc., for proper cleaning of dishwasher, inside and out; removes calcium deposits as required; and restores room to orderliness.
• May be assigned to any Family Care work facility on a temporary or permanent basis as needed. May work a fluctuating work schedule to complete the mission outside of the typical work hours.
• Work involves light to moderate physical effort such as frequently lifting or moving objects, constant standing and walking. Lifts and carries objects up to 45 lbs independently and objects over 45 lbs with assistance.
• Work areas are often uncomfortably warm and noisy. Workers are exposed to minor cuts, bruises, burns, and scalds. There is danger of slipping on wet floors. Some workers are exposed to extreme temperatures of hot kitchens and walk-in refrigerators.
• Performs other related duties as required.

WHAT IS THE SMALL BUSINESS SELF EMPLYED (SBSE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Small Business Self Employed Campus Collection Operations - Atlanta

The following are the duties of this position at the full working level.

• Accomplishes various analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs.
• Prepares action plans and schedules for project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Conducts in-depth analyses of project data, requirements, and impact; identifies problem areas and determines how to resolve them.
• Performs complex operational reviews, prepares comprehensive program analyses/evaluations, and/or provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives.
• Prepares feasibility studies, directives, memoranda, policy statements, written guidelines and recommendations, oral and written presentations, and/or conducts briefings to communicate findings, advice and recommendations, implementation plans, directives, and guidelines to managers and executives.

• The duties may include, but are not limited to:
• Assists cooperators in understanding of and compliance with the Migratory Bird Treaty Act (MBTA), Endangered Species Act, Bald and Golden Eagle Protection Act, and other wildlife-related laws.
• May be required to take extensive training and recurrent training on wildlife damage or disease recognition, control methods, and techniques.
• Communicates safe and effective damage management techniques through outreach and other channels to the general public.
• Assists other WS employees as requested and may assist in training new WS personnel.
• Modifies or adapts established damage or disease control techniques as necessary to meet local conditions and address specific environmental, economic, or political considerations.
• Recommends, to supervisor, areas for potential research or developmental study, to reduce the risks of damage to resources or disease transmission to domestic animals and humans.
• May develop and deliver training for cooperators, stakeholders, partner agencies and organizations, or other entities.
• Establishes and maintains cooperative relationships with other Federal, State, county and city government agencies, Tribes, corporations, educational or research institutions.
• Gathers, compiles, evaluates, and presents data on damage or hazards caused by various wildlife species to cooperators, stakeholders, and colleagues through project or program reports.

What to Expect

• Coordinates and performs a wide variety of responsible administrative functions in support of upper-level management functions.  
• Organizes flow of operational program processes in an office environment.   
• Uses a personal computer to transmit correspondence, create reports, databases, spreadsheets, graphics, slide shows and presentations.  
• Receives and delivers messages to staff members.  
• Arranges and maintains appointment calendars for staff.  
• Routes incoming mail to staff and work sections.  
• Establishes suspense dates to collect responses and submits information as required by requests.  
• This is a white-collar position where occasional lifting up to 20 lbs may be required.  
• Performs other related duties as assigned.

What to Expect

• Provides direct administrative assistance to Marine and Family Program¿s (MFP) Division Director and Deputy Director. 
• Establishes status of actions on numerous projects and programs operations. 
• Screens calls and visitors for management, personally handles majority of requests for information and refers others as appropriate. 
• Maintains organization and update of various files, regulations, manuals, and directives.
• Reviews all incoming correspondence, determining proper action. 
• Maintains calendar, schedules appointments, and meetings according to workload and current issues of importance for the Division Director and Deputy Director.
• Assists in the creation of overall Division and program operating budgets.  Computes financial data and statistics to prepare reports and formal consolidated forecasts on budget execution.
• Prepares reports and correspondence for management briefings. 
• Acts as liaison to track MFP requirements with other administrative offices such as purchasing and contracting, maintenance, accounting, personnel offices, and property.
• Coordinates, processes, and reviews travel requirements, documents, and itineraries to assure compliance with standard operating procedures.
• Maintains and distributes personnel paperwork such as selection and recruitment requests, personnel actions, training notices, performance reviews, and position descriptions.  
• This is a white-collar position where occasional lifting up to 20 lbs may be required.
• Performs other related duties as assigned.

What to Expect

• Prepares a limited variety of simple foods from prepared ingredients selecting correct amount of each ingredient. 
• Cooks and prepares a variety of grilled or fried food, placing prepared items on counters, steam tables and dining room tables. 
• Operates a variety of kitchen equipment, such as oven, grill, broiler, deep fat fryer, slicing machine, etc. 
• Assembles sandwiches and other food products according to specific guidelines and is aware of holding times/temperatures.  
• Responsible for the proper use and cleaning of equipment, safety practices, personal hygiene and conformance with sanitation requirements
• May operate cash register and be responsible for own change fund. 
• Work involves light to moderate physical effort such as continuous standing, walking, frequent stooping, reaching, pushing, pulling, and bending. 
• Lifts and carries objects up to 45 lbs. independently and objects over 45 lbs. with assistance. 
• Performs other related duties as required.
   

What to Expect

• Prepares a limited variety of simple foods from prepared ingredients selecting correct amount of each ingredient.
• Cooks and prepares a variety of grilled or fried food, placing prepared items on counters, steam tables and dining room tables.
• Operates a variety of kitchen equipment, such as oven, grill, broiler, deep fat fryer, slicing machine, etc.
• May be required to package prepared food for off-premise consumption. 
• May be required to serve food cafeteria-style to patrons or serve tables, family-style by placing dishes of food on tables and refilling as necessary.
• Maintains accurate food inventories and rotates stock items to prevent spoilage.
• Work areas are often uncomfortably warm and noisy. Workers are exposed to minor cuts, bruises, burns, scalds and the possibility of slipping on wet floors. Some workers are exposed to extreme temperatures of hot kitchens, walk-in refrigerators and freezing units.
• May be required to perform heavy work such as scouring and scrubbing equipment/floors, pushing heavy carts and trucks in unloading, storing and delivering supplies.
• Performs other related duties as required.
• Lifts and carries objects up to 45 lbs independently a objects over 45 lbs with assistance.

WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SBSE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Small Business Self Employed Campus Collection Operations

The following are the duties of this position at the full working level.

• Develops the fiscal year local functional training plan in adherence to functional work plan assumptions by coordinating with management in the development process and ensures delivery of the functional training plan.
• Plans and coordinates all functional training and changes in the use of resources. Recommends changes to procedures and practices when the need to do so is identified. Obtains on-site and off-site space if needed, provides training equipment, instructors, course booklets and other training supplies.
• Prepares, monitors, and maintains coordination of the Functional Site Training Plan. Advises management of training needs identified through National Office work planning assumptions, published mandatory training requirements, or other sources of feedback.
• Provides the functional site training plans and training reconciliation reports to Planning & Analysis (P&A) and Business Operating Division (BOD) staffs. Prepares estimates of training costs to Learning and Education to ensure that the site is properly budgeted for training activities.
• Updates the functional training section of the filing season readiness plan.
• Reviews, analyzes, and evaluates the overall effectiveness of the training program, and prepares reports summarizing activities. Recommends solutions for improving the effectiveness of the training program.

What to Expect

• Perform support services via home visits and classroom settings designed to provide psychological and educational support to parents of children ages zero to five to include education in: positive parenting skills, promoting healthy pregnancy, promoting positive parent-child attachment behaviors, recognizing newborn infant cues/behaviors, and promoting effective couple communication in order to promote healthy relationships and prevent family violence.  
• Provide information and education on services and resources available. Refer parents to appropriate military and civilian agencies for assistance and support for: assessment of at-risk behaviors, enhancing the parents' role in parenting a newborn/child, role modeling and mentoring, and any medical concerns.
• Plan, develop, and implement programming designed to build and enhance strengths that individuals and families bring to the parenting role to enhance parent-child attachment.
• Conduct standardized screenings and assessments of families receiving services and collaborates with related agencies to offer appropriate and necessary services.  
• Expected to travel to complete work assignments, primarily home visits, and conduct or attend training, conferences and meetings.
• May work a fluctuating work schedule to complete work assignments outside of the typical work week and work hours (to include weekends as necessary).
• This is a white-collar position where occasional lifting up to 20lbs may be required.
• Performs other related duties as assigned.

What to Expect

• Coordinates and performs a wide variety of responsible administrative functions in support of upper level management functions. Organizes flow of operational program processes in an office environment.
• Advises staff on development and implementation of local administrative directives and procedures. Develops internal policies, procedures and work methods affecting administrative management operations.
• Ensures compliance by managers and supervisors by reviewing and revising studies, reports, correspondence for accuracy and format. 
• Uses a personal computer to transmit correspondence, create reports, databases, spreadsheets, graphics, slide shows and presentations.
• May perform support functions such as gathering statistical data; monitoring and reporting on support budgets; assisting in developing financial plans, obligating funds, liquidating travel claims; maintaining stock of office supplies, making arrangements for special events; collecting and reviewing section timecards for supervisor's signature, preparing and conducting briefs, presentations and training sessions; monitoring and distributing personnel paperwork such as selection and recruitment requests, personnel actions, training notices, performance reviews, position descriptions, individual development plans.
• This is a white-collar position where occasional lifting up to 20 lbs may be required.  
• Performs other related duties as assigned.

The successful candidate will:

• Perform duties as such short order grill cook and/or assist the cook in the preparation of lunch or dinner meals.
• Perform a limited variety of tasks, such as grilling foods to order, i.e., hamburgers, pancakes, bacon, eggs, etc.
• Select food items to be services and ensure their freshness. Take direct customer orders or ticket orders from waitresses ensuring items are cooked to order, served using authorized portion controls and temperature and turning to avoid burning.
• Assist/or prepare simple items such as sandwiches, soups, salads. Measure and weighs ingredients according to simple recipes or as directed.
• Place cooked food on serving dishes, steam or food carts.
• Ensure group orders are served simultaneously.
• Keep grills, stoves, refrigerators and working areas in a neat and clean manner in accordance with safety and sanitation regulations.
• Notify supervisors of items needed in order to maintain stock.
• May be required to assist in taking inventory.
• May be required to collect money, operate a cash register and prepare necessary documentation for cash fund accountability.
• May be required to occasionally perform other duties within the facility.

What to Expect

• Supervises assigned personnel, establishes and approves work schedules, assigns work, trains employees, counsels employees, approves/disapproves leave, recommends commendatory/disciplinary actions, resolves employee problems. Orders foods and supplies to maintain proper operating levels. 
• Maintains daily administrative work, including preparation and submission of accounting records, and operational reports. 
• Responsible for inventory, cash controls, accountability and security of merchandise and equipment.  Conducts physical inventories and prepares inventory reports.
• Supervises the preparation and sale of food items.
• Receives and checks quality of food and supply items.
• Ensures optimum stock availability through periodic stock counts and maintenance of sales records to ensure correct pre-preparation, issuance and consumption is in accordance with requirements.
• Lifts and carries objects up to 45 lbs independently and objects over 45 lbs with assistance. 
• Performs other related duties as assigned.