Total 176 Customer Service job vacancies in KowloonTsuen Wan District / Tsuen Wan

As the Gallery Support Specialist, you will:

• Handle scheduling, correspondence and file management, travel, supplies, purchasing, contracts, and budget tracking, and supports work related to personnel actions and files, budget management and records, agendas for meetings, and other administrative matters. Is responsible for handling confidential information in a professional and discreet manner.
• Schedule meetings, reserves meeting spaces and support services; keeps appointment and events schedules up to date.
• Serve as the division’s timekeeper. Consults with payroll and general accounting offices as necessary.
• Design and produce spreadsheets for special projects, trust, grant, and federal budgets.
• Check and proofread correspondence on behalf of the Executive Librarian for accuracy in grammar, style, format, and procedure. Informs and advises other PL departmental staff, as necessary, on Gallery and departmental procedures and regulations related to correspondence format and routing, deadlines, travel, performance appraisals, awards, annual report submissions, budget submissions, budget transfers, budget tracking, procurement, purchase card management, material related to acquisitions and other matters.
• Undertake special department and Division projects as needed and assigned by supervisor.
• Incumbent is an accomplished user of Oracle, the Gallery's online financial system. Checks fund balances and creates and receives requisitions; manages purchase orders and corresponding records. Ensures correct trust, grant and federal coding of expenditures involving travel, entertainment, services, equipment, training, and supplies.
• Arrange business travel, expense reporting, and reimbursements for the Executive Librarian. Checks accounting information on travel forms sent to supervisor for approval. Create requisitions and receives expenses via Oracle financial system for federal or trust travel. Tracks travel expenditures.
• Deal with supply office and commercial vendors, facilities management office (AFM), and photocopier maintenance contractors on routine repairs or replacements needed in the Executive Librarian's office.
• Support end-of-fiscal-year funds tracking for Library departments, fund transfers, and spending according to PL priorities.
• Coordinate maintenance of the book dealer catalog files. Receives and distributes current catalogs to the Executive Librarian, the Rare Book Librarian, or other library staff.
• Prepare orders for custom boxes and portfolios for the rare books and images collections in consultation with departmental staff.
• Coordinate various other special projects, by initiative or as assigned by supervisor.

As the Gallery Support Specialist, you will:

• Handle scheduling, correspondence and file management, travel, supplies, purchasing, contracts, and budget tracking, and supports work related to personnel actions and files, budget management and records, agendas for meetings, and other administrative matters. Is responsible for handling confidential information in a professional and discreet manner.
• Schedule meetings, reserves meeting spaces and support services; keeps appointment and events schedules up to date.
• Serve as the division’s timekeeper. Consults with payroll and general accounting offices as necessary.
• Design and produce spreadsheets for special projects, trust, grant, and federal budgets.
• Check and proofread correspondence on behalf of the Executive Librarian for accuracy in grammar, style, format, and procedure. Informs and advises other PL departmental staff, as necessary, on Gallery and departmental procedures and regulations related to correspondence format and routing, deadlines, travel, performance appraisals, awards, annual report submissions, budget submissions, budget transfers, budget tracking, procurement, purchase card management, material related to acquisitions and other matters.
• Undertake special department and Division projects as needed and assigned by supervisor.
• Incumbent is an accomplished user of Oracle, the Gallery's online financial system. Checks fund balances and creates and receives requisitions; manages purchase orders and corresponding records. Ensures correct trust, grant and federal coding of expenditures involving travel, entertainment, services, equipment, training, and supplies.
• Arrange business travel, expense reporting, and reimbursements for the Executive Librarian. Checks accounting information on travel forms sent to supervisor for approval. Create requisitions and receives expenses via Oracle financial system for federal or trust travel. Tracks travel expenditures.
• Deal with supply office and commercial vendors, facilities management office (AFM), and photocopier maintenance contractors on routine repairs or replacements needed in the Executive Librarian's office.
• Support end-of-fiscal-year funds tracking for Library departments, fund transfers, and spending according to PL priorities.
• Coordinate maintenance of the book dealer catalog files. Receives and distributes current catalogs to the Executive Librarian, the Rare Book Librarian, or other library staff.
• Prepare orders for custom boxes and portfolios for the rare books and images collections in consultation with departmental staff.
• Coordinate various other special projects, by initiative or as assigned by supervisor.

The Associate Chief Counsel (Financial Institutions and Products) has jurisdiction over the taxation of financial institutions, and financial products, as well as tax issues related to tax-advantaged bonds. The Office provides legal advice and litigation services/support to the Department of the Treasury, the IRS, other Chief Counsel organizations, other government agencies, and the public.

As a Senior Technician Reviewer (STR), the incumbent serves as a technical expert with respect to the subject areas and functions of the assigned Branch. Subject areas for which FIP is responsible involve the specialty areas of tax law as it pertains to financial institutions and products, including banks, thrift institutions, regulated investment companies, real estate investment trusts, insurance companies, asset securitization arrangements, debt modifications, options, futures contracts, original issue discount obligations, hedging arrangements, annuities, life insurance contracts, other types of innovative financial instruments and entities, and tax-advantaged bonds.

As a General Attorney (Tax) Senior Technician Reviewer, you will:

• Act as a legal and technical consultant to the Branch Chief, Deputy Associate Chief Counsel, Associate Chief Counsel, and, as assigned, to other officials in the Office of Chief Counsel on some of the most difficult, important, and complex professional legal and policy matters concerned with the work of the Branch, or which may affect the work of other Branches of the office, or other components of the Chief Counsel's Office.
• Act as a reviewer, and in some cases as the initiating attorney, for some of the most complicated, difficult, and unusual assignments and projects involving the development and drafting of Internal Revenue legislation and regulations, considering recommendations for enactment of legislation and the promulgation of regulations, private letter rulings, revenue rulings, technical advice memoranda, Chief Counsel advice, and other advice memoranda dealing with tax problems submitted by taxpayers and their representatives, state and federal agencies, and other Chief Counsel and IRS offices.
• Act as principal attorney in charge of recommending the policies and developing the procedures and regulations implementing new or amended legislation for specific areas of tax law and be responsible for ensuring that these policies, procedures, and regulations are consistent with the intent of the law and are administratively sound, efficient, and economical in operation.
• Support the work of IRS and Chief Counsel components in all aspects of their work, to include litigation activities, technical advice and guidance, the preparation of briefs and appellate recommendations.
• As needed, conduct conferences and represents the IRS on specific issues of a highly complex nature with taxpayers and their representatives.
• As appropriate, represent the Office on training sessions, presentations and panel discussions before IRS and Counsel components, other governmental agencies and business and professional groups on technical and legal matters relating to the work of the Branch.
• In consultation with the Branch Chief, assign work to the attorneys and specialists within the Branch and advises on approaches to be taken. As required, and in cases in which the Branch Chief is absent, substitute for the Branch Chief and performs the full range of duties of that position.
• Perform other professional duties as assigned.

Order of Referral: Applications received up to 11:59p.m. EST on the date in which 75 minimally qualified applications is reached will receive first consideration. Applications received after 11:59p.m. EST on the date in which 75 minimally qualified applications are received may not receive consideration unless otherwise requested by management. Additional applications will be reviewed in one day increments at management request.

This position may be filled as virtual (i.e., the employee may work at a VA facility or VA-leased space other than the facility that is hiring the employee and may telework) and is authorized for telework up to 50%. VA supports the use of telework and filling virtually to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility and potential duty location may be discussed during the interview process.

Major Duties include, but are not limited to:

• Functions as an advisor, administrator, educator, consultant, and mentor who possesses a wide range of experience and leadership skills.
• Provides leadership and oversight for VACO clinical and administrative operations as directed by the National Program Manager, Purchased Long Term Services and Supports.
• Supports the integration and collaboration of nursing with other professional disciplines and functional areas in the mutual achievement of Veteran-driven and organizational goals.
• Relates effectively with VACO and program healthcare executives, and the community as well as program and service leaders at the network and facility levels.
• Assists the National Program Manager with healthcare operations and the functions and activities expected of them.
• Contributes ideas and recommendations for the establishment and revision of standards of care, policies, and objectives for the enhancement of Veteran care.
• Provides program management of the Skilled Home Care programs and acts to improve the quality and oversight of these programs.
• Coordinating activities related to the planning, development, and execution of all related skilled home care programs, coordinating the general program support work such as collection, compilation, research, and/or tracking of data and program information.
• Advises and provides technical and clinical expertise on overall operations and functions for all Veterans Heath Administration (VHA) Skilled Home Care program activities and collaborates across numerous offices and locations.
• Performs high level administrative or technical program work in support of the program, office, or of the organization.
• Provides leadership in the development, enhancement, and improvement of national standards, policies, and guidelines to improve the effectiveness, quality, and oversight of Skilled Home Care
  programs and for Veterans who require these services.
• Supports national and VISN level activities and field facilities by providing clinical program and policy guidance and assistance with the development of interdisciplinary approaches to the accomplishment of strategic plans and initiatives related to the Skilled Home Care programs.

Major duties/functions include, but are not limited to:

• The nurse is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care.
• Delivers safe care to assigned patients, while developing technical competencies.
• Safely and effectively uses patient care equipment.
• Correctly and safely performs nursing procedures.
• Recognizes overt abnormal signs and symptoms and/or changes in patients' condition and responds appropriately.
• Implements physician's/provider's orders in a timely and complete manner.
• Implements nursing interventions/orders in a timely and complete manner
• Requests assistance from co-workers when needed; knows when to ask for help.
• Formulates a plan of care based on nursing assessments, using the nursing process, based on the ANA Standards of Nursing Practice.
• Completes initial assessment of patient condition and response to treatment and initiates follow-up as needed.
• Includes the patient and family/significant other in developing the initial plan of care and establishing goals.
• Updates plan of care with assistance as needed.
• Assesses patient's learning needs, learning preference and readiness to learn.
• Develops and implements a plan to meet learning needs, instructing patients and families in basic health teaching and discharge planning.
• Documents the nursing process.
• Documentation is consistent, accurate, concise, and timely.
• Evaluates and documents patient response to interventions and progress towards attainment of goals and expected outcomes.
• Revises plan of care according to evaluations of patient's responses and outcomes.
• Uses the Computerized Patient Record System (CPRS), Eccentric Clinical Procedures, and Bar Coded Medication Administration (BCMA) software per policy, as well as any future patient documentation programs.

As a Telecommunications Support Specialist, the incumbent provides substantive telecommunications program support on behalf of the Division and the Office. Works independently or on a team, as assigned, performing research, analyses and evaluations in order to provide information required for outreach, coordination and negotiations undertaken within the Division. This may include country background information in support of OIA or executive travel; talking points in support of meetings or travel engagements; research and analysis dealing with topics being discussed within IVP meetings; etc. Such duties may involve collecting information from within and outside of the FCC; drawing conclusions; drafting reports; discussing proposals and problems with a wide range of interested parties including program managers, representatives of other Bureaus and Offices and customers, such as industry representatives; analyzing and evaluating all information and alternatives in order to reach conclusions and make recommendations and/or provide a comprehensive and thorough document or analysis.

The incumbent is responsible for demonstrating knowledge of a wide variety of complex international telecommunication issues, rules and regulations in accordance with the legislation, rules and policies pertinent to OIA. The incumbent reviews industry publications to keep abreast of developments in the domestic and international telecommunications industries. The incumbent conducts extensive and in-depth research of international telecommunication issues and writes a variety of related documents, such as letters, memoranda, briefing summaries, narrative and statistical reports. Assignments involve compiling, reconciling, and correlating voluminous international telcommunications workload data from a variety of sources or the data which must be carefully crosschecked, analyzed and interpreted to obtain accurate and relevant information.

WHAT IS THE TAXPAYER ADVOCACY SERVICE (TAS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service, Operations Support, Finance & Human Capital

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Operates large, complex riding lawn mowers that have multiple or independently controlled cutting decks, and/or specially designed mowers that operate on slopes; lawn and garden tractors with various specialty attachments.
• Operates other types of equipment (e.g., lawn edging equipment, trimmers, brush cutters, brush chippers, etc.) and hand tools (e.g., shovels, picks, pulaskis, digging bars, rakes, etc.), to maintain buildings, grounds, roads, and trails.
• Carries out special laboring assignment(s) which require knowledge of several steps, phases, or detailed procedures and a practical knowledge of project requirements and objectives.
• Loads and unloads supplies and materials from trucks, trailers, dollies, etc. Moves furniture, removes and sets signs, paints picnic tables and signs, rakes and waters lawns, trims trees and shrubbery, picks up litter, and cleans and repairs fire pits.
• Cuts trees and heavy vegetation with axes, chainsaws, or powered brush cutters; stacks heavy logs, lumber, and sacks of cement, etc., or performs other duties requiring similar judgment and comparable heavy physical effort.

• Performs critical analyses and evaluation of background investigative reports and other information related to national security and the suitability of applicants being considered for employment with HHS.
• Adheres to personnel security and suitability policies and procedures to meet personnel requirements of HHS and satisfy the provision of existing statutes and executive orders governing federal government programs.
• Liaisons with other Federal agencies such as the Office of Personnel Management (OPM), Department of Defense (DoD)/Defense Counterintelligence Security Agency (DCSA), Department of State (DOS), to exchange security information.
• Provides leadership to a subordinate staff of highly technical and administrative personnel, including Federal Government employees and contractors.

• Exercises direct supervisory authority over the staff of the Directorate's Administrative Office staff, comprised of 12-16 professional, technical and support positions.
• Serves as a member of the Directorate leadership team and is the principal advisor to the Associate Director for developing or reviewing plans and authorizations for business operations and administrative support.
• Oversees the total Washington Cultural Resources Directorate budget including formulating both current and future year needs, allocating funds, and executing the directorate's budget and financial operations.
• Serves as liaison to the National Park Service HR office, and coordinates the human resources management program of the Cultural Resources Directorate.
• Supervises and coordinates information technology policy and planning activities of the Cultural Resources Directorate.

The following are the duties of this position at the full performance level (GS-13). You will have the opportunity to learn to perform all of these duties and will receive training to help you grow in this position.

• Provides administrative support of a substantive nature to facilitate program management to the Office of the Chairman.
• Discusses a wide range of sensitive and non-sensitive issues with the Chairman and diverse individuals, groups, and organizations having business dealings with the Commission.
• Develops specialized memoranda, documents, and reports for management review and provides detailed feedback and analysis on materials prepared for the Chairman and office staff.
• Responds to program inquiries and/or resolves problems and issues based upon a thorough knowledge of established policies, rules, and regulations. Collects, evaluates, and performs extensive research before referring inquiries to the Chairman.
• Recommends policies, procedures, and practices to manage the office's operating programs. Advises the Chairman on obtaining additional staff to manage projects and on human resources policies and procedures to accomplish this task.
• Administers the Chairman's budget operations and independently develops budget formulations projections.
• Manages program functions such as travel, maintaining the office calendar, and scheduling and arranging meetings and conferences. Attends meetings with the Chairman as required.
• Plans, obtains, and directs the full range of the office's program support and related services, e.g., telephones, equipment, supplies, purchasing, etc.

The selectee will serve as a(n) IT Cybersecurity Specialist (INF/CDA) in the Office of the Chief Information Officer, Office of the Chief Information Officer. Typical work assignments include:

• Testing, implementing, deploying, maintaining, reviewing, and administering cybersecurity infrastructure hardware and software
• Using data collected from a variety of cybersecurity tools (e.g., IDS/IPS devices, firewalls, packet captures, and host tools) to analyze events that occur within their environments for the purposes of identifying and mitigating threats
• Using mitigation, preparedness, and response and recovery approaches, as needed, in support of incident response in order to maximize system availability and minimize system recovery time
• Using defensive measures and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within the network to protect information, information systems, and networks from threats
• Designing and leveraging automation in support of streamlining completion of cybersecurity tasks across numerous technologies (firewalls, containers and servers [Windows and Linux], etc.) and functions (vulnerability management, incident response, security operations, etc.)

1. Prepares, coordinates, and provides comprehensive global air transportation and logistical support for over 2200 joint military personnel assigned to the White House Military Office.
2. Serves as the first line supervisor under the Director of Operations, WHMO for military personnel (enlisted and/or officers). Provides functional guidance, direction, leadership, training and exercises supervisory personnel management responsibilities.
3. Directs, conducts and carries out various senior level program management activities to include developing policy and procedures necessary to implement revised or new directives of higher headquarters.
4. Serves as senior systems analyst in assessing IT requirements. As the Chief of IT Integration, conducts ongoing assessment of automated equipment, equipment locations, use, costs and acquisition to define opportunities for new or improved installation business processes solutions.