Total 10 Director/C-Level Customer Service job vacancies in Arlington, Virginia

In this position, you will serve as the Deputy Associate Director of Program Development and Chief Product Officer. Additionally, this position:

• Leads the Agency's entire product lifecycle, from ideation and development to launch and post-launch optimization.
• Develops and articulates a clear and compelling product vision and strategy that aligns with the Agency's overall goals and market opportunities.
• Conducts market research and competitive analysis to identify opportunities for product innovation and improvement.
• Responsible for strategic marketing, product pricing, product promotion, customer experience, and business development.
• Leads a team of experts consisting of marketing, business development, communications, and customer experience specialists.
• Supports the Associate Director's efforts to identify, attract, recruit, and develop a multi-disciplinary Office of Program Development team that focuses on and delivers millions in annual revenue needed to fund NTIS's operations and services.
• Serve as the Associate Director when the position is unavailable, or when the position becomes vacant.

In this position, you will serve as the Deputy Associate Director for the Office of Program Management. Additionally, this position:

• Lead a team of experts consisting of project managers, product managers, analysts, and support staff.
• Responsible for the management and execution of multiple projects and programs.
• Supports the Associate Director's efforts to identify, attract, recruit, and develop a multi-disciplinary Office of Program Management team that focuses on project execution and customer satisfaction.
• Coaches, mentors, trains, and develops a highly technical staff to consistently deliver superior project management service.
• Serves as a Project Manager, with overall responsibility for managing technical, specialized projects, i.e., IT and data for short- and long-range planning, scoping, development, and direction of important inter-agency and inter-governmental large multi-year projects.
• Obtain and maintain Level 3 Federal Acquisition Certification for Program and Project Managers (FAC-P/PM) program certification with IT Core-Plus Specialization.
• Plans, directs, and coordinates activities of projects to ensure that established milestones are accomplished on time, within prescribed funding parameters, and in accordance with client business objectives.
• Plans, directs, and provides management strategy regarding the planning and implementation of assigned projects.
• Analyzes and evaluates the effectiveness of complex projects in meeting goals and objectives and develops modifications, revisions, and implementing procedures to improve the effectiveness and efficiency of a project.
• Serve as the Acting Associate Director when the AD is unavailable, or when the position becomes vacant.

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• May perform farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

In this position, you will exercise broad leadership oversight of the Office of the Chief Information Officer (OCIO), with responsibility for the Agency's Information Technology (IT), Cybersecurity, Privacy, and Network Management activities. Additionally, this position:

• Serves as the Agency's Chief Information Officer (CIO), which shares parity with other NTIS Office Heads, i.e., Associate Director.
• Provides centralized oversight and management of the Agency's information resource management activities and executes duties, including those delegated by the Department of Commerce (DOC), that are included in various laws, including the Clinger Cohen Act, Federal Information Security Management Act, E-Government Act, Paperwork Reduction Act, and Federal Records Act.
• Develops and maintains information security reports, dashboards, and metrics that speak to the Agency's risk and threat environment.
• Oversees a comprehensive network management program, including oversight of all planning, installation, and management of the Agency's networks and systems.
• Develops and implements strategies, procedures, and processes that enable the Agency's network to operate 24x7x365. Ensures there are protocols in place to monitor, report, and respond to incidents within the speed of need.
• Advises the NTIS Director and Deputy Director on various IT and technology matters.
• Determines, in partnership with NTIS Offices and the Chief Financial Officer (CFO), the financial and personnel resources needed to achieve the Agency's mission objectives and support mission operations.
• Represents NTIS to intra-Department of Commerce (DOC) external stakeholders, including leading efforts to promote NTIS best practices through outreach to other agencies; reporting IT as required under applicable laws, regulations, and policies; and representing NTIS interests at the relevant CIO Councils, including DOC, and other interagency IT organizations throughout the Federal Government.

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2025 or until all positions are filled. The initial cut-off date for referral of eligible applications will be 30 November 2024, with subsequent cut-off dates every two weeks. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Duties and responsibilities include, but are not limited to:

• The Section Chief is a leadership position that is responsible for all aspects of primary care delivery within the defined section, and supervision of staff. In conjunction with the Associate Chief and Chief of Primary Care, the Section Chief is responsible for:
• Planning, organizing, developing, implementing, controlling and refining comprehensive patient management/clinical support within clinic.
• Provides services, technical counsel, and leadership guidance necessary to section staff. to meet the care and treatment needs of patients within the clinic.
• Should be a forward-thinking physician who embraces primary care delivered via Patient Aligned Care Team (PACT) model.
• Maintaining records of meetings that include reports of conclusions, data recommendations, responsible person, actions taken, and an evaluation of effectiveness of actions taken as appropriate.
• Developing policies and procedures to assure effective management, ethics, safety, communication, and quality within the section and between Primary Care and other services as appropriate.
• Review at least annually privilege templates for each service and make recommendation to the Chief or Associate Chief as needed for modifications.
• Provides a full range of services including assessment and using the most appropriate techniques in providing quality care in their subspecialty.
• Perform appropriate evaluations, diagnosis and treatment of patients.
• Provide a full range of therapeutic interventions in units/programs in the Hampton VA Medical Center to which they are assigned and has clinical privileges to practice including diagnostic assessment, medication evaluation and management.
• Participates effectively in team meetings and treatment planning conferences and collaborates with multidisciplinary team members in a manner that enhances coordination of comprehensive patient care.

• Exercise delegated authority to oversee the overall planning, direction, and timely execution of the Army Sexual Assault Response and Prevention (SHARP) Program.
• Chair and conduct multi-functional teams, conferences, in-process reviews, and deliberate planning sessions to establish and implement Army SHARP Program policy.
• Maintain oversight of the Army’s SHARP Program to set conditions for effective and enduring institutional actions.
• Develop and manage long range plans, goals and objectives and performs on-going SHARP Program.

This Position is a Defense Civilian Intelligence Personnel System (DCIPS) position in the Excepted Service under 10 U.S.C. 1601.

Selection under this appointment authority does not confer civil service competitive status.

If selected, Federal employees currently serving in the competitive service must acknowledge that they will voluntarily leave the competitive service by accepting an offer of employment for a DCIPS excepted service positions.

If selected, non-DCIPS candidates must acknowledge that the position they have been selected for is in the excepted service and covered by DCIPS.

For more information see https://dcips.defense.gov/

Incumbents typical work assignments may include the following:

• As the Division Chief for Cyber and Space Intelligence Support within OUSD(I&S), advises and assists the Director and Deputy Director for Global Operations & Integration (GOI) with all matters pertaining to intelligence policy, guidance, oversight, and resource advocacy for the Defense Intelligence and Security Enterprise on matters pertaining to Cyber and Space.
• Serve as an advocate for those elements across the Defense Intelligence and Security Enterprise that have equities in the areas of Cyber and Space. In concert with the Combatant Commands (CCMDs), Services, Combat Support Agencies and NRO, The Joint Staff and others in OSD, engages with foreign defense partners to develop common ground and working intelligence relationships in the areas of Space and Cyber.
• Advises the Director, GOI and other USD(I&S) leadership on issues/challenges related to intelligence support to Cyber and Space operations, activities, and investments based on an understanding of intelligence support to both Space and Cyber operations and how Space and Cyber operations support intelligence.
• Provides assessments and recommendations concerning measures to be taken to improve effectiveness and efficiency of intelligence and security policies and oversight implementation as it relates to DoD Cyber and Space organizations.
• Enables, prioritizes, and synchronizes OUSD (I&S) and DISE support to defense strategy, current and future operational needs, and foreign partnerships to both Space and Cyber activities.

In this position, you will:

• Supervise, manage, and lead a talented, multi-disciplinary team consisting of marketing, business development, communications, and customer experience specialists.
• Coach, mentor, train, and develop a highly technical staff to consistently deliver superior customer service and communications.
• Conceive, design, and implement an Agency-level lead generation and customer acquisition strategy that generates sufficient annual revenue to fund the Agency's operations and activities.
• Partner and collaborate with relevant NTIS Offices, all aspects of the Agency's annual marketing and sales activities, including brand management, product promotion, advertising, digital marketing, social media, and customer relationship management.
• Plan and execute a multi-year strategy that increases awareness among the Public and Federal Agencies, of the Agency's value proposition, authorities, products, services, and capabilities.
• Conceive, design, and implement an Agency-level lead generation and customer acquisition strategy that generates sufficient annual revenue to fund the NTIS's operations and activities.
• Develop and implement a business development or "pitch" strategy that presents to prospective customers, NTIS unique authorities, products, services, and capabilities.
• Provide recommendations to the NTIS's annual planning and budgeting process, to equip the Agency with the best-in-class marketing, business development, and customer relationship management technologies.

• Development and assignment of goals, objectives and policies for subordinate supervisors and organizations.
• Ensures the organization has supervisory coverage at all times and that workload is balanced among appropriate organizations.
• Manage overall IT employee performance management to include DPMAP; prepares, advises, and process IT Awards, recognition, and hiring incentives.
• Serves as the principal lead for DeCAIT administrative processes, keeping the Executive Director IT/Chief Information Officer (CIO) abreast of IT administrative program mandates, compliance, progress, and obstacles.
• Leads the directorate responsible for managing budget execution and contributes to all major IT submissions to the DeCA Chief Information Officer (CIO) and Department of Defense Office of the Chief Management Officer (OCMO) including year of planning and execution and future years defense program (FYDP) planning.

• Direct human resources specialists and administrative support personnel to enhance the execution of comprehensive human capital, human resources, and training initiatives supporting agency personnel.
• Execute strength management, recruiting, hiring, onboarding, evaluations, awards and recognition, workforce training, safety, and public release of information while ensuring conformity to correct policies and regulations.
• Advise senior management officials and division chiefs on a wide variety of key human resources and human capital issues.
• Develop studies, analysis, and data to support business cases for change; provides expertise and insights to agency leadership on best business practices.
• Oversee that the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans, and work products and services.