Total 22 Manager level Customer Service job vacancies in Worthing, BN11 2DH

An exciting opportunity has arisen for a manager with experience in business support, finance, and analytics to join Children's Commissioning. This pivotal role offers the chance to shape a growing data and analytics function, driving strategic decisions and delivering impactful transformation.

Here at West Sussex County Council, we are ambitious for all our children and young people, and we are committed to improving our services. The recent Ofsted report of Children's Social Care shows how far we've come, and we continue to drive forward our 'Children First' improvement plans.

You will join us as at a key time on our journey where investment in the commissioning workforce is at an all time high. Children's Commissioning is responsible for ensuring children, young people and their families have access to the right services at the right time.

The Opportunity

Salary: £58,131 to £61,445 per annum
Contract Type: Permanent
Working Pattern: Full time - 37 hours per week, Monday - Friday
Location: Based at County Hall, Chichester or Bridge House, Worthing with hybrid working available and to be discussed at interview.

Interview Date: 19th December 2024, to be held in Worthing

Do you have extensive experience of Analytics and Finance in a Commissioning environment?

Do you have excellent people management skills and can lead and inspire a team?

Can you work at pace and manage competing demands effectively?

If you answered yes to all the above and want to make a difference to the children in your community, then we have the job for you…

As the Service Manager for Business Support and Analytics you will:

• Develop and implement a forward-thinking data and analytics strategy aligned with organisational priorities.
• Build and lead a high-performing data and analytics team, establishing clear structures, processes, and a culture of collaboration.
• Oversee and manage the robust financial operations of children's social care, ensuring compliant spend and accurate financial forecasting.
• Deliver digital transformation, leveraging data to drive strategic commissioning and innovation.
• Enhance reporting capabilities, ensuring insights are actionable and influential at all levels.

You will also support with projects alongside external service providers and internal teams to develop key areas of our business.

You will bring:

• Proven leadership experiencein data and analytics, ideally within a matrix management structure.
• A strong track record of building and developing teams, creating clear pathways for success.
• Expertise in designing and implementing strategiesthat maximise the impact of data.
• Experience managing digital transformation programmesthat improve processes and outcomes.
• Excellent communication skills, with the ability to influence stakeholders and foster collaboration
• Extensive experience in finance and/or procurement operations, including both internal/external spend, forecasting and demand management.
• Organisational and administrative skills to support and manage a customer focused business support team.

For more information on all the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Benefits

For a full list, this can be found at our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05465.

A Vacancy at Norfolk Community Health and Care NHS Trust.


This is a job share opportunity for between 16 and 18.75 hours a week.

Community Learning Disabilities Team Managers provider leadership and management to a full multi-disciplinary team (MDT) of health professional’s providing high quality care, treatment, and support to adults with learning disabilities registered with a Norfolk GP.

This is a job share opportunity for between 16 and 18.75 hours a week.

We are seeking an enthusiastic, motivated, and creative registered health or social care professional from nursing (RLDN/RMN/RGN), the allied health professions, psychology or social care to provide leadership and management to the Adult Community Learning Disability Team (CLDT) in the city locality based at County Hall. You do not need previous Learning Disability experience to apply for this post, a number of our current team managers have come from different backgrounds such as mental health and mainstream community services. You will contribute to the operational delivery, strategic planning, and development of the service to ensure we continue to improve our delivery or care, treatment and support to our service users their families and carers.

You will be an integral and valued colleague within supportive, integrated health and social care community teams and service. You will have the ability to work on your own initiative in a flexible and creative capacity to meet the needs of our service users as your number one priority. You will have the ability to provide guidance, and direction to your team, contribute to the development of the learning disabilities service, working in collaboration with your peers as part of a progressive operational and clinical leadership team.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
1. To be responsible for and lead a Locality based Adult Community Learning Disability Health Team to plan and deliver an effective and efficient service to people with a Learning Disability. To utilise clinical expertise to support the role and the staff working within the service.
2. To line manage the team, including recruitment, career development, work performance and evaluation, ensuring the highest possible standards.
3. To be responsible for monitoring and managing governance of the team and the services they deliver, including incidents, risks, alerts, quality issue reports, complaints, compliments, and patient feedback systems.
4. To ensure your own and the practice of others within your team protects and promotes the wellbeing of adults with a Learning Disability. Where there is risk of abuse or abuse has occurred to take appropriate procedural steps to report and safeguard those individuals in accordance with policy.
5. To monitor service activity and ensure that quality, objectives, standards, and performance are in accordance with agreed targets and if there is recognised variance to act on this to resolve any issues.
6. To identify service development opportunities/projects and to lead on agreed change processes and projects at a strategic level that support the Central System.
7. To co-ordinate and support effective clinical practice, procedures, and systems across organisational boundaries between primary and acute care.
8. To ensure that all staff have access to the knowledge, training, and development necessary to undertake their work effectively and to ensure that all staff complete their required Continuing Professional Development and maintain their Professional Registration.
9. To ensure that all staff comply with their organisation’s policy of recording and maintaining data and information.
10. To ensure staff working as a multi-agency team comply with each agency’s requests regarding recording and monitoring information and data.
11. To oversee and manage operational budgets to include staff allocation, procurement of capital equipment and purchase of supplies.
12. To build and maintain strong multi-agency relationships and to represent both organisations at a strategic level, and to deputise for NCC colleagues as required.
13. To investigate complaints and respond in the organisational time frame, being competent and sensitive and identifying learning or change required as a result.
14. To work with the Heads of Service in NCC & NCHC to lead or support service improvement development and implementation in the locality.


This advert closes on Wednesday 11 Dec 2024

Proud member of the Disability Confident employer scheme

The role is responsible for a range of professional leadership duties including the operational and service line management of the waiting lists and clinic/diagnostic capacity within their designated area of responsibility as well as ensuring that administrative processes are co-ordinated and managed to deliver both governance and performance functions. There is also an expectation that the role supports the flow of patients and leads operationally on delivering this function across the medicine wards. The post holder will be responsible for the coordination and review of performance monitoring, clinical governance reporting, project work and the development of business plans/production of reports as required. They will be required to take remedial action where necessary, suggest improvements and propose and implement new ways of working. Through their own work and managing the work of others, the post holder will ensure that Directorate plans, systems, structures and processes for managing clinical quality, risk, controls assurance and local patient and public involvement initiatives are in place, and that these are carried out and managed efficiently. The post holder will be directly responsible for co-ordinating others to deliver timely and effective business support across the area of responsibility.

To Support the Matron and inpatient ward manager to ensure that high quality patient focused care is delivered within the Childrens and Young Persons Day Unit (CYPDU), surgical day case and Childrens Outpatient Department. To actively participate in the day-to-day clinical and operational management of the service. To act as an expertly skilled clinical nurse, leader and role model whilst providing direct quality patient care. To utilise expert clinical judgement, decision making and skills in relation to the assessment and management of children within the service. To work within the Child and Young Persons Day Unit, Childrens Outpatients and surgical teams on nursing issues and management of clinical governance issues. To participate in the supervision, teaching, mentorship and appraisal of pre and post registration nurses. To work collaboratively with the multi-professional team and inpatient ward manager to ensure the delivery of high quality service provision. The post holder will be required to work flexibly to achieve the key responsibilities of the post. To maintain and support the efficient use of physical and /or financial resources. Please see Job description and person specification for full details

Scheme Leader - Rotherham - £11.62 per hour

Typical Shifts are: Monday - Sunday 7am - 2pm, 2pm - 9pm, 9pm - 7am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Scheme Leaders with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Scheme Leader to join us in leading our supported living service's in Rotherham. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Scheme Leader with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, conducting supervision’s and appraisals, developing and updating care plans, ordering medication, ensuring the people we support are supported to manage their finances and day-to-day management of the service in the absence of the manager. You’ll never lose sight of why you choose to do this, as our Scheme Leaders are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Scheme Leader having both the right experience and the right values. This is why at this service our Scheme Leader should have previous experience in a similar role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Position: Deputy Service Manager
Location: Worthing - commutable from Horsham, Shoreham-by-sea, Bognor Regis etc
Salary £35,000

A hardworking, ambitious individual is required as a Deputy Service Manager for a small domiciliary care company based in Worthing.
The organisation strives for an atmosphere of safety and happiness creating the perfect environment for all the residents. The home has a high level of individual care with excellent facilities to create the best quality of life for all.

Job Requirements:

• Previous management experience
• Experience with Learning disabilities
• Have a positive attitude towards improving Standards of Care.
• Possess good, strong leadership skills and works well as part of a team.
Have a strong personality and the desire to succeed

Skills/ Qualifications:

• Learning disability / autism experience
• Proven track record of successful unit management.
• Sound knowledge of CQC and Care Standards
• Registered with CSCI / CQC
• Dynamic & Enthusiastic

For more information on how to apply for this fantastic opportunity please contact James Shields on 02079527641 or email a copy of your up to date CV for immediate attention to j.shields@purosearch.com

-Sponsorship/Switch is NOT AVAILABLE

-Must have minimum 1 year Team leader experience in the care sector



Full time day shift hours are every other weekend included -37.5 weekly

Day shifts - 8am-8pm

Early- 8am-2pm

Late- 2pm-8pm







At Liaise, we are inspired by our values of Positive, Progressive, and Personal support and we are looking for Team Leader who believe in our vision to ensure that every person we support leads a happy, purposeful life.



What you will be doing:


Acting as a role model by leading and supervising carers day-to-day, working alongside them and completing regular staff appraisals.
Ensure good team working.
Motivate, support and mentor the staff when needed.
Organising staff allocations and breaks
Promote the professional image of the services through excellent communication, appropriate behaviour and professional appearance.


What we would like you to have to be able to do it:


Strong communication skills
Takes pride in working with vulnerable people and takes safeguarding responsibilities seriously
Effective decision making and judgement
Strong planning and organisation skills
Successfully completed NVQ Level 3 in Adult Social Care (or equivalent)
Achieves all Health & Safety standards


What we will provide if you join our fabulous team:


Market leading pay rates
Length of service leave (up to five extra days holiday)
Fully funded Blue Light Discount Card
Access to Wagesteam – our financial wellbeing app that lets you access your pay as and when you earn it, get discounts at supermarkets and helps you save.
Employee Assistance Programme (access to free telephone counselling and legal advice)
Free compliance training, and opportunities to develop
NEST Pension Scheme
Flexibility in creating your own rota to suit your life
Free enhanced DBS check
Life Assurance (2 x salary)




If you feel you would be a suitable candidate for the Team Leader position, please feel free to apply and one of our dedicated Recruitment team members will be in touch.

We are an equal opportunities employer and welcome, and encourage, applications from all backgrounds – we are happy to discuss any possible reasonable adjustments. Please note the Support Worker role is subject to an enhanced DBS check.

To Support the Matron and inpatient ward manager to ensure that high quality patient focused care is delivered within the Childrens and Young Persons Day Unit (CYPDU), surgical day case and Childrens Outpatient Department. To actively participate in the day-to-day clinical and operational management of the service. To act as an expertly skilled clinical nurse, leader and role model whilst providing direct quality patient care. To utilise expert clinical judgement, decision making and skills in relation to the assessment and management of children within the service. To work within the Child and Young Persons Day Unit, Childrens Outpatients and surgical teams on nursing issues and management of clinical governance issues. To participate in the supervision, teaching, mentorship and appraisal of pre and post registration nurses. To work collaboratively with the multi-professional team and inpatient ward manager to ensure the delivery of high quality service provision. The post holder will be required to work flexibly to achieve the key responsibilities of the post. To maintain and support the efficient use of physical and /or financial resources. Please see Job description and person specification for full details

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 318273
Lead Customer Operations Manager
£43,677
- £48,045 (dependent on experience) plus £4000 allowance potential 10% bonus and 25 days annual leaveFull time, PermanentWorthing Delivery Office, Chapel Road, Worthing, BN11 1AA
At Royal Mail we deliver more.

ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
Shift Patterns
Monday to Saturday with rotating day off, hours between 07:30
- 15:42, Flexibility is required due to operational needs
THE ROLE
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.
You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.
You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.
Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Sunday 6th October. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

An established manufacturing mechanical company in Kidlington are looking for a Customer Logistics Supply Manager assuring a stable supply of the highest quality components and materials provided at competitive prices.
This strategy has three key elements: Quality, Cost and Delivery and works directly with a global supply base to ensure customers receive only the highest quality approved materials and components.
Cost: By consolidating requirements, utilising innovative supply chains and storage solutions the Material Management Division ensures that best price solutions are constantly offered to our customers.
Delivery: Consolidation from our major suppliers helps to assure an uninterrupted supply of components and materials - with priority of supply, cross inventory availability and efficiencies in order, receipt, storage and dispatch processes.
Description/Overall purpose of the Job

• To coordinate the operation of a product area within the Material Management Division as specified by the Segment Manager.
• To support the Segment Manager, supporting Senior Management in the implementation of Company Policy and Procedure.
• To identify and develop new opportunities in conjunction with suppliers and customers.
• To achieve maximum results and gross profit while also considering quality and delivery performance
• To contribute towards the out of hours support

Main responsibilities

• To provide necessary support to senior Management in pursuance of overall Divisional and Company targets and objectives.
• To develop, maintain and improve successful relationships with the Supply Chain Partners and Customer.
• Develop and maintain a teamwork approach to working with colleagues.
• Demonstrate appropriate Commercial awareness in all business activities ensuring that the commercial position is adequately safeguarded at all times.
• Recognise potential new business opportunities and highlight such potential opportunities to Senior Management.
• Ensure authorisation of business transactions, customer quotations, purchase orders and charging instructions within Company Policy and deadlines.
• Act as the main point of contact for all supplier and customer inquiries, attend necessary meetings, and advocate for the customer's voice internally.
• To identify and resolve issues of a problematic nature at onset where possible through discussion / negotiation with the supplier / customer base.
• To ensure that customers are fully aware of any supply issues which may compromise production.
• To ensure the application of SAP AiO & EC2 consistent with the training received and all work instructions within your possession.
• To be capable of providing temporary holiday cover for various product areas or platforms.
• Enhancing customer satisfaction through active contribution.
• To be able to perform on-call duties out of regular office hours, covering both office and warehouse functions and annual training.

Knowledge and Skills

• Capable of effectively communicating ideas and information to a diverse range of internal and external audiences, utilising both written and verbal communication methods.

• Customer-centric mindset, ensuring the customer's viewpoint remains the highest.

• Able to organise time and resources effectively to achieve goals and objectives.
• Proficient in analytical and problem-solving skills.
• Ability to work independently and handle multiple tasks.
• Proficient in both Microsoft Office and Google Workspace, with a proven track record and comprehensive understanding of their functionalities and features.
• Experience with SAP systems.
• Positive, self-motivated, enthusiastic and flexible.
• Proficiency in handling stress and approaching challenges with a positive mindset.
• Compliance with procurement, competition law and legislative requirements
• Familiarity with regulations for logistics staff (not limited to awareness of suspected unapproved parts, applicable quality systems, bonded warehouse.
• Understanding contracts with all constraints.
• Autonomy synthesis and coordination skills.
• Enhanced knowledge on the UK Customs and export regulations, familiarity with shipping hazardous goods.

• It would be advantage if you can speak French or German
• Due to the nature of this position, you will need to pass a DBS & SC Check

• You must meet any/all requirements of Export Compliance Regulations.
• Eligibility to work in the United Kingdom & have a full UK Driving License

On top of your competitive base salary, you will have access to the following benefits:-

• Private Medical Insurance (Bupa) - single cover for employees paid by the company
• Pension: Employees are auto-enrolled into the Airbus Group UK Retirement Fund. Initially, client contributes 6%, employee 4% basic
• Share Incentive Plan and ESOP. Annual share schemes at company discretion.
• Success Share, Discretionary Group bonus scheme (conditions apply)
• Bikes to Work (up to £3,000) (employee purchase scheme)
• Technology (employee purchase scheme)
• Mydrive (employee car purchase scheme)
• Den-Plan (employee purchase scheme)
• Health-care Cash Scheme
• Personal Accident Insurance (employee purchase scheme)
• Health Assessments
• Travel Insurance
• Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney)

An exciting new job opportunity has arisen for a dedicated Deputy Care Home Manager to manage a residential care home based in the Torpoint, Cornwall area. You will be working for one of UK’s leading health care providers

This is a residential service to support the specific needs of people with autism to enable each individual to reach their fullest potential within a safe environment

**To be considered for this position you must have an NVQ Level 3 or 4 in Health & Social Care or equivalent**

As the Deputy Manager your key responsibilities include:
• Dedicated to undertaking the deputy management of supporting people with learning disabilities and other complex needs, your team will support service users in your care to achieve their goals in life and will actively seek out opportunities for them to develop their skills and confidence through a variety of staff involvement, activities and other initiatives
• You will effectively lead and inspire your team to provide the highest quality person-centred support and care
• Be responsible for delivering best practice in social care whilst continually developing the service
• You will have the opportunity to use your skills in an environment where the effective management of people and processes will be critical to the services success

The following skills and experience would be preferred and beneficial for the role:
• Commitment to delivering high quality care
• Previous deputy managerial experience in a similar environment
• Strong working knowledge of regulatory standards
• Fine tuned decision making skills
• Excellent organisational and communication skills
• Flexibility and strong “can do” attitude

The successful Deputy Manager will receive an excellent salary of £13.50 per hour and the annual salary of £28,080 per annum. This exciting position is a permanent full time role for 40 hours a week working through Day Shifts. In return for your hard work and commitment you will receive the following generous benefits:
• Enhanced disclosure cost coverage
• Comprehensive induction and commitment to ongoing training
• 28 days annual leave including bank holidays
• Online benefits and cash back rewards
• Cycle to work scheme
• SMART Pension option

Reference ID: 5525
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

We are looking for an enthusiastic and creative practitioner to join our adult community learning disabilities service Intensive Support Service (ISS) as the new B7 Team Leader. The ISS is a small MDT working across Norfolk and Waveney in partnership with our colleagues at Hertfordshire Partnership NHS Trust comprising of a medic, SaLT, OT, Psychology and registered and non-registered nursing roles.



The ISS provides 7 day a week support 09:00 - 17:00 delivering care and treatment to those adults at risk of placement breakdown and admission to hospital.

The work is challenging and rewarding and you will be joining an experienced and supportive operational management and professional leadership team focused on delivering the best care and treatment we can with the recourses available.

We have given Norwich as the base for this post, however, there is flexibility as to where the successful applicant will be based, we have 5 offices across Norfolk that could be used as a primary base to suit your needs.





· The post-holder will be responsible for the clinical, managerial and professional leadership of the Intensive Support Service (ISS) across the county of Norfolk. They will be responsible for the management and clinical direction of ISS clinical staff ISS to provide an intensive specialised community care for people with learning disabilities. They will also be responsible for a defined caseload of patients with complex health needs, using evidence based/patient principles to assess, plan, implement, monitor and evaluate interventions to meet the needs of the person with a learning disability and additional complex mental health/behavioural needs.

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Find out more about working for our organisation here:https://online.flippingbook.com/view/226719057/



Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title

To be professionally and legally responsible and accountable for all aspects of the post holder’s work, including the management of people under the post holder’s professional care.

· Using investigative and analytical skills undertake comprehensive and specialist nursing assessments as required.

· To work closely alongside members of the Specialist Community Learning Disabilities Team within the wider framework of the multi-disciplinary learning disability service.

· Using advanced skills in both verbal and nonverbal communication, undertake assessments with individuals whose presentation is complicated by factors associated with learning disability e.g. sensory impairment, challenging behaviours, mental health issues, and physical disability.

· To ensure that core learning disability nursing skills, knowledge and experiences are maintained whilst focussing on and developing additional knowledge and skills on the core pathway deliverables.

· Offer patient focussed specialist education, training, awareness of supporting patients and advice to patients, carers, other professionals and voluntary organisations.

· To act as a CPA coordinator as appropriate.

· Formulate individualised intervention plans, negotiating nursing goals with the individual and others as appropriate, using advanced clinical reasoning to select from a range of options those which best meet the needs of a person.

· To plan and implement group work where evidence, clinical judgement and needs of the individuals indicate this is the best course of intervention.

· To assess capacity, gain valid informed consent and have the ability to work within a legal framework where people lack the capacity to consent to treatment.

· To monitor, evaluate and modify intervention in order to measure progress and ensure effectiveness. To supplement this with the use of an outcome measure where appropriate.

· To apply a good level of understanding of the effect of disability, and provide training and advice to people themselves, family and paid carers, and multi-disciplinary team colleagues on lifestyle changes and adaptations to the client’s social and physical environment.

· To attend and participate in review meetings, taking formal minutes as necessary.

· To promote access to mainstream services, supporting other professionals understanding of learning disabilities and reasonable adjustments.

· To support individuals to complete their health books or health passports as required.

· To be responsible for the equipment used in carrying out clinical duties, and to adhere to department and Trust manual handling policies, and to ensure the safe use of equipment by others.

· To be able to communicate with people who do not use speech, using alternative forms of communication.

· To establish strong communication networks with people who use the service, carers and other health workers and agencies.

· To promote awareness of the Learning Disabilities Nursing and the ISS roles and care pathways within the specialist Community Learning Disabilities Services, the Trust, other professionals and with people with learning disabilities and their carers.

· To represent the ISS at appropriate meetings as requested by NCHC Senior Managers.

· To provide effective guidance, supervision and appraisal for the staff within the ISS service to manage their performance, ensure competencies are met and ensure they provide the highest quality of service.

· To ensure that ISS Staff adhere to the Trusts supervision policy and provide regular clinical supervision for the staff in the ISS.

· To participate in Clinical Governance, Research and Development and Audit activities as required by line manager.

· To provide observation opportunities for prospective Learning Disability Nurses career candidates, students from other health professions and non-health related individuals as requested by managers.

· To support colleagues to provide practice placements for Community Learning Disability Nursing students, as required.

· To manage the ISS resources effectively.

· To work with the Team Managers to ensure appropriate high quality local and county Specialist Community Learning Disabilities Services are being delivered in line with the services specification and in an efficient, safe and evidence-based style.

· To collect, input and monitor own and other ISS staff’s caseload data and report to line manager as required by the Learning Disability Service, Trust and DoH.

· To inform the Head of Service of any variations to service delivery, changing priorities and needs, and their likely impact in relation to the need for service development. To work to resolve these issues with relevant others.

· To monitor equipment levels in own service area and request new equipment as appropriate. To maintain a yearly stock-take of equipment in conjunction with local managers as required.

· To keep assessment, treatment and information materials and equipment up-to-date, safe (following infection protocol procedures) and in good order, informing the appropriate line manager of needs and opportunities identified.

· To maintain an up-to-date record of equipment loaned or prescribed to patients ensuring Trust’s policies and procedures are adhered to.

· To assist in the development of clinical standards, policies, procedures and further service developments.

· To be aware of and adhere to service policies, procedures and systems to be used.

· To participate in the operational development, planning, and implementation of policy and service development as part of the services Clinical Governance Group, leading on delegated projects as required.

· To ensure that up to date (own and other ISS Staff) written and electronic records are maintained in accordance with professional and NCHC/NCC standards, and these are reviewed regularly as part of the clinical supervision sessions.

· To maintain waiting lists in accordance with the services procedures and actively work to reduce these through innovative changes to service delivery and appropriate challenge.


This advert closes on Sunday 22 Sep 2024

Proud member of the Disability Confident employer scheme

To be professionally and legally responsible and accountable for all aspects of the post holders work, including the management of people under the post holders professional care. Using investigative and analytical skills undertake comprehensive and specialist nursing assessments as required. To work closely alongside members of the Specialist Community Learning Disabilities Team within the wider framework of the multi-disciplinary learning disability service. Using advanced skills in both verbal and nonverbal communication, undertake assessments with individuals whose presentation is complicated by factors associated with learning disability e.g. sensory impairment, challenging behaviours, mental health issues, and physical disability. To ensure that core learning disability nursing skills, knowledge and experiences are maintained whilst focussing on and developing additional knowledge and skills on the core pathway deliverables. Offer patient focussed specialist education, training, awareness of supporting patients and advice to patients, carers, other professionals and voluntary organisations. To act as a CPA coordinator as appropriate. Formulate individualised intervention plans, negotiating nursing goals with the individual and others as appropriate, using advanced clinical reasoning to select from a range of options those which best meet the needs of a person. To plan and implement group work where evidence, clinical judgement and needs of the individuals indicate this is the best course of intervention. To assess capacity, gain valid informed consent and have the ability to work within a legal framework where people lack the capacity to consent to treatment. To monitor, evaluate and modify intervention in order to measure progress and ensure effectiveness. To supplement this with the use of an outcome measure where appropriate. To apply a good level of understanding of the effect of disability, and provide training and advice to people themselves, family and paid carers, and multi-disciplinary team colleagues on lifestyle changes and adaptations to the clients social and physical environment. To attend and participate in review meetings, taking formal minutes as necessary. To promote access to mainstream services, supporting other professionals understanding of learning disabilities and reasonable adjustments. To support individuals to complete their health books or health passports as required. To be responsible for the equipment used in carrying out clinical duties, and to adhere to department and Trust manual handling policies, and to ensure the safe use of equipment by others. To be able to communicate with people who do not use speech, using alternative forms of communication. To establish strong communication networks with people who use the service, carers and other health workers and agencies. To promote awareness of the Learning Disabilities Nursing and the ISS roles and care pathways within the specialist Community Learning Disabilities Services, the Trust, other professionals and with people with learning disabilities and their carers. To represent the ISS at appropriate meetings as requested by NCHC Senior Managers. To provide effective guidance, supervision and appraisal for the staff within the ISS service to manage their performance, ensure competencies are met and ensure they provide the highest quality of service. To ensure that ISS Staff adhere to the Trusts supervision policy and provide regular clinical supervision for the staff in the ISS. To participate in Clinical Governance, Research and Development and Audit activities as required by line manager. To provide observation opportunities for prospective Learning Disability Nurses career candidates, students from other health professions and non-health related individuals as requested by managers. To support colleagues to provide practice placements for Community Learning Disability Nursing students, as required. To manage the ISS resources effectively. To work with the Team Managers to ensure appropriate high quality local and county Specialist Community Learning Disabilities Services are being delivered in line with the services specification and in an efficient, safe and evidence-based style. To collect, input and monitor own and other ISS staffs caseload data and report to line manager as required by the Learning Disability Service, Trust and DoH. To inform the Head of Service of any variations to service delivery, changing priorities and needs, and their likely impact in relation to the need for service development. To work to resolve these issues with relevant others. To monitor equipment levels in own service area and request new equipment as appropriate. To maintain a yearly stock-take of equipment in conjunction with local managers as required. To keep assessment, treatment and information materials and equipment up-to-date, safe (following infection protocol procedures) and in good order, informing the appropriate line manager of needs and opportunities identified. To maintain an up-to-date record of equipment loaned or prescribed to patients ensuring Trusts policies and procedures are adhered to. To assist in the development of clinical standards, policies, procedures and further service developments. To be aware of and adhere to service policies, procedures and systems to be used. To participate in the operational development, planning, and implementation of policy and service development as part of the services Clinical Governance Group, leading on delegated projects as required. To ensure that up to date (own and other ISS Staff) written and electronic records are maintained in accordance with professional and NCHC/NCC standards, and these are reviewed regularly as part of the clinical supervision sessions. To maintain waiting lists in accordance with the services procedures and actively work to reduce these through innovative changes to service delivery and appropriate challenge.

An exciting new job opportunity has arisen for a dedicated Deputy Care Home Manager to manage a residential care home based in the Torpoint, Cornwall area. You will be working for one of UK’s leading health care providers

This is a residential service to support the specific needs of people with autism to enable each individual to reach their fullest potential within a safe environment

**To be considered for this position you must have an NVQ Level 3 or 4 in Health & Social Care or equivalent**

As the Deputy Manager your key responsibilities include:
• Dedicated to undertaking the deputy management of supporting people with learning disabilities and other complex needs, your team will support service users in your care to achieve their goals in life and will actively seek out opportunities for them to develop their skills and confidence through a variety of staff involvement, activities and other initiatives
• You will effectively lead and inspire your team to provide the highest quality person-centred support and care
• Be responsible for delivering best practice in social care whilst continually developing the service
• You will have the opportunity to use your skills in an environment where the effective management of people and processes will be critical to the services success

The following skills and experience would be preferred and beneficial for the role:
• Commitment to delivering high quality care
• Previous deputy managerial experience in a similar environment
• Strong working knowledge of regulatory standards
• Fine tuned decision making skills
• Excellent organisational and communication skills
• Flexibility and strong “can do” attitude

The successful Deputy Manager will receive an excellent salary of £13.50 per hour and the annual salary of £28,080 per annum. This exciting position is a permanent full time role for 40 hours a week working through Day Shifts. In return for your hard work and commitment you will receive the following generous benefits:
• Enhanced disclosure cost coverage
• Comprehensive induction and commitment to ongoing training
• 28 days annual leave including bank holidays
• Online benefits and cash back rewards
• Cycle to work scheme
• SMART Pension option

Reference ID: 5525
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Join our team as Registered Care Home Manager!

We would really love to hear from you if you have a strong understanding of safeguarding requirements, great leadership skills and proven experience in successfully running a service within the care sector.

We are seeking a highly motivated individual to take on the role of Registered Care Manager in our reputable healthcare facility in Worthing. Our service is home to 10 adults with physical disabilities. We actively involve its users in their local community, where they take part in a wide range of activities using local resources.

We are amongst the highest rated providers of care and supported living services in the UK, with 84% of our services rated ‘good’ or ‘outstanding’ by regulators.

Would you like to join our great team, supporting our values and ethos, continuing the fantastic work that we do in making a positive impact on the lives of people with a disability?

As a Service Manager with Leonard Cheshire, you will provide clear direction, management and supervision of a great staff team. Leading with passion and enthusiasm to ensure your service is well run, you will promote positive outcomes for disabled people with a flexible and proactive approach.

In addition to the delivery of great care, you will ensure the service is fully compliant regarding health and safety management and fulfil statutory obligations. Working within budgetary requirements is essential and operating a financially sound service.

As a successful manager you will handle recruitment, on-going training, development and performance needs of your staff, ensuring the achievement of national minimum care standard requirements. You will also hold registration for the service.

This is a challenging yet really exciting opportunity, offering you the chance to grow and develop as a member of the Leonard Cheshire management team, further enhancing your already successful career as a care professional.

To be successful in this role you will have:

• A recognised nursing or social care qualification and registration (as appropriate to the needs of the service).
• Level 5 Diploma in Leadership for Health and Social Care, or equivalent as required for registration.
• Substantial experience in managing care teams / supervisory or management experience in a care environment.
• Strong people and communication skills with excellent customer service.
• Thorough understanding of financial data and ability to manage budgets.
• Experience of a range of different departments i.e. therapies, transport, catering, administration, care and maintenance is advantageous.

Please see the job description (link below) for more details.

Proving quality, frontline care and support in our care homes, nursing homes and supported living services is at the very core of what we do. Our approach is based on the promotion of greater independence and choice for the people who we support, working with over 1,600 people with a disability every day.

We offer a wide range of employee rewards to include:

• Wagestream, access earned pay before pay day (click here for more details).
• Free Blue Light Card.
• Free DBS / Access NI check or PVG membership as applicable.
• Excellent contributory company pension scheme with 3 x salary life cover benefit.
• Substantial and flexible annual leave, with the option to buy and sell (salary sacrifice).
• Cash Health Plan, claim back dental, optical and other costs.
• Comprehensive training relevant to your role.
• Great development opportunities through our apprenticeship schemes and chance to gain recognised qualifications.
• Unlimited payments through our Refer a Friend bonus scheme.
• Access to cycle-to-work benefits (salary sacrifice).
• Employee Assistance Programme and so much more!

If this sounds of interest to you, please email Anna Warda on anna.warda@leonardcheshire.org or call 07767 082 886 for further details.

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

* No agencies please *

Proud member of the Disability Confident employer scheme