Total 53 Manager level Customer Service job vacancies in Stevenage, Hertfordshire, SG1 2DA

We're recruiting for an experienced Service Manager for a supported living service in Radlett, Hertfordshire. This pivotal role involves leading a team supporting individuals with learning disabilities and complex needs, ensuring high standards of care, and managing the transition from inpatient care to a supported living model.
Key Responsibilities:

• Lead and manage a team in a medium to large supported living setting.
• Oversee the transition process for individuals with complex needs.
• Ensure compliance with legal frameworks (e.g., DoLS).
• Manage budgets and maintain financial viability.
• Provide practice leadership to develop and align best practices within the team.
• Be part of an on-call rota.

What we're looking for:

• Experience managing supported living or residential services.
• A background in supporting individuals with learning disabilities and complex needs.
• Strong leadership, coaching, and team development skills.
• Knowledge of relevant legal frameworks (e.g., DoLS, best interest requirements).
• NVQ Level 3 or QCF Level 5 (or willingness to obtain).
• Full UK driving licence.

Benefits include:

• £37,080 per annum.
• High-quality training and career development.
• Flexible working hours.
• Up to 28 days annual leave (pro-rata).
• Contributory pension scheme.
• Health portal access & employee support.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• Riverside Place, Ware, Herefordshire, SG12
• 72 Bed, Residential, Nursing, Dementia and Palliative care
• CQC overall Rating - Good
• 9.6 Review Score - Carehome.co.uk

About the role

• Head Housekeeper
• 40 hours per week
• Alternate weekends required
• £12.00 per hour

What will Aria Care Offer you?

• Blue Light Discount Card
• Holiday & days out discounts
• Long service awards
• Recognition programme
• And much more!

We have an excellent opportunity for a Head Housekeeper that takes great pride in maintaining high standards of cleanliness and infection prevention control throughout our home. As a Head Housekeeper, you will play a central role in making our home warm and inviting. You will lead a team of housekeeping staff to ensure the highest standards of cleanliness and hygiene for our residents.

If you take pride in creating a clean and welcoming home for our residents to live in, a housekeeping role at Aria care is for you. Join our team of dedicated care professionals and make a real impact in the lives of those who need it most.

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

Chef Manager

Full-time - 37 hours per week - Weekdays and alternate weekends required

Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex. We are looking to recruit the right people to join us and provide the best possible care to our residents, offering support, maintaining dignity and assisting them to enjoy every day living in our Homes.

As a Chef Manager you will be responsible for:

Providing homely meals for our residents, meeting a diverse range of dietary requirements.
Planning staff rotas which are appropriate for the kitchen workload and arrange cover for planned absences, using existing and casual staff.
Organising every aspect of the catering operation within the home to provide a safe, nutritious, cost effective quality service to all customers.
Ensuring all statutory training takes place.
Ensuring regular stock takes occur and that stock is maintained at minimum agreed levels.
Communicating with all customers on a regular basis, whenever possible.
Managing the catering budget and producing financial information relating to performance against the budget on a monthly basis.
If you believe this is the job for you, we would love to have you join our team and in return we will provide the following rewards & benefits:

Competitive salaries with enhancements at weekends and Bank Holidays.
Career development opportunities and recognition of career milestones.
First class in house training provided from day one.
Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life.
Company Pension Scheme (after 1 years’ service).
Free DBS check and uniform.
Access to retail discounts and offers.
Refer a friend scheme of £500 per referral
Terms and Conditions apply to all benefits

This is a great opportunity to join a well-established, values driven company that offers varied and rewarding work and opportunities for career progression. We welcome applications from a very diverse range of people who have the right to work in the UK. We are not able to offer sponsorship to candidates at this time.

We are recruiting for a Nurse Team Leader who share/s our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An excellent opportunity has arisen for a Nurse Team Leader to join our Elderly Care Ward at the East and North Hertfordshire NHS. Ward 9B is a vibrant, fast paced, and busy ward which provides a variety of diverse and complex medical treatments for elderly patients.

The post holder will work as an integral part of the multidisciplinary team and must demonstrate expertise and leadership in the delivery of care to their patients. They will work collaboratively ensuring the delivery of high quality and safe patient centred care is adhered to at all times. Supporting continued education, training and staff development is paramount.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.


The post holder will need to be able to care for a group of patients with a variety of needs, coordinate the daily running of the ward, and communicate with the wider multidisciplinary and administrative teams.

The role will also involve extended roles and responsibilities, and work closely with the Manager to assist in the daily management of the ward.

The post requires an ability to work flexibly during the week, as well as Saturdays and Sundays where required, to be able to deliver care to the highest standards.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Thursday 21 Nov 2024

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

The purpose of this role is to lead and manage a shop in an effective and efficient manner. To maximise shop and online revenue, deliver excellent customer service and provide a safe and engaging environment for its staff and customers. This is a fixed-term contract to cover absence for 9 months.

You will therefore need to demonstrate your abilities in the following areas:

Managing, motivating and developing all shop staff including a team of shop volunteers.

Maximising the sales and profitability of the shop.

Providing excellent customer service.

Providing a safe and healthy shop environment.

Acting as a Rennie Grove Peace ambassador within the community

If your application is successful, you'll join on the first working Monday of the month so we can best support you with our structured induction programme.

For an informal chat about this role contact Alison Jones, Area Manager on alison.jones@renniegrovepeace.org

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.

Applications are welcome from candidates who are over 18 after completing full time education at school or college, or an apprenticeship.

Our commitment to Equality and Diversity

At Rennie Grove Peace Hospice Care we strive to continuously demonstrate our values. These values are embedded in our recruitment and selection process and we are fully committed to equality, diversity and inclusion in both our workforce and within our culture.

Role overview



Pabulum Catering are now recruiting for a Support Chef Manager covering the North of London to help us deliver exceptional food
experiences to our children.

As a Support Chef, you will be working in a passionate and hard-working team to create an outstanding experience for our school.

In return we offer an excellent work life balance, support and a fantastic company culture for a business committed to providing
healthy food to children. At Pabulum, you’re important; without our employees we wouldn’t be where we are today with such a
strong, innovative, and constantly growing business.

With over 120 sites across Southern England there’s plenty of opportunity for you to grow, learn and develop. We are now seeking a
talented Support Chef to join our fantastic team!

Your key responsibilities will include:

* Working together with our onsite teams to provide support and training
* Supporting our portfolio of schools to maintain the smooth running of the kitchen
* To produce food for service using fresh ingredients, cooking from scratch and following the companies brand standards
* To comply with all Company policies and regulations in respect of health, safety and environmental management at work and to
ensure the highest standards of kitchen practice and hygiene
* Take responsibility for menu planning, production levels, food costing, ordering and stock control, as appropriate



Our ideal Support Chef will be:

* Passionate about food and great customer service
* A fantastic communicator who works well as part of a team. Good communication skills throughout our customer and client journey
are a must, with excellent supervisory skills being the real key to managing, developing and motivating a team
* You will need to be financially astute, but we'll make sure you receive full training in all our processes and software systems
to help you.
* A craft background with qualifications/experience to match



Role details and benefits include:

* We are offering a salary of up to £35,000 per annum
* Mileage/travel allowance
* Monday – Friday 40 hours a week
* Excellent work/life balance due to term time only contract
* NEST pension scheme
* Comprehensive Employee Assist Programme
* Consistent training and development



At Pabulum there are three basic ingredients for your role;

* The food – Here at Pabulum, we take our values so seriously that we put Education, Passion, Sensation, and Innovation forefront
of everything we do. 94% of our food is freshly prepared on site every day, using 75% British produce and little or no frozen
or processed foods.
* The people - Happy customers always come back for more, so we expect you to ensure they have an excellent customer experience.
* And you – We are recruiting for a Support Chef to join our positive and professional team.



As you will be working in Education, you must provide two employment/character references and we’ll also carry out an Enhanced DBS
/ Criminal Record Check as well (which we’ll pay for).



Interested in becoming part of the Pabulum family?

Please apply online via the advert or contact our Recruitment Partner on 07964 117453 or email
hannahbradley@pabulum-catering.co.uk

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Customer Lifecycle Marketing Automation Manager
Hemel Hempstead (Hybrid) – (50% of week in office)
Annual salary + bonus and benefits

Be part of the CLM transformation at Haven! We’re looking for a technical specialist to take on a brand new role that will drive automation and incremental revenue and an enhanced customer experience. Automation and personalisation are key pillars of our new Customer Lifecycle Marketing proposition, you will drive building sophisticated customer journeys

The Customer Lifecycle Marketing Automation Manager will oversee customer communication journeys, automation (email, SMS, App Push, Outbound Calling), and dynamic elements in our new Email Service Provider (Bloomreach). This role demands technical expertise, project management proficiency, and CRM best practice knowledge. Leading the CLM's technical aspect, you'll be instrumental in building the new CRM journeys.

Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
- Developing and building our new Bloomreach environment
- Leading the build & development of visually appealing and responsive marketing emails, SMS, App Push campaigns, including implementing dynamic elements
- Acting as the technical lead on CRM automation across workflows, process, campaigns, cart abandonment etc
- Owning the testing and optimisation process, including QA
- Leading on email campaign performance and analytics/tracking

What we’d like you to bring:
- Proven experience in the technical elements of CRM – building and deploying emails
- Experience of implementing advanced email automation workflows based on customer behaviour and preferences
- Deep understanding of email service provider platform management and operations
- Experience of building emails using some or all of the following: HTML, CSS, PHP, AMP Script
- Demonstrated experience of building personalised communications within an ESP

What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.

Residential Team Leader job vacancy (Children & Young Adults) - Full Time, Permanent, Letchworth Garden City, Hertfordshire. A Car Driver is essential.

Location:
This Children's Residential Home is located close to the picturesque Letchworth Garden City, Hertfordshire, but right in the middle of both Stevenage & Cambridge. Commutable from nearby towns such as Stevenage, Hitchin, Baldock, Melbourn, Shepreth, Foxton, Great Shelford and surrounding areas.

Salary & Benefits:
Hourly Rate: £14.45 - £15.77
Annual Salary: £24,000 - £26,300
Contract: Permanent, Full Time, 32 Hours per week, working shifts
Holiday Entitlement: 33 Days, including Bank Holidays
Training & Development: Fully funded training, qualifications, and DBS
Additional Benefits: Life assurance, competitive pension, health cashback plan, high street discounts, and employee assistance program

Employer
Social Care & Education Jobs are proud to partner with an inspiring provider of Specialist Education & Supported Living for children, young people, and adults with a range of disabilities, including Autism. This position would be working within a Children & Younger Adults, Residential Children's Homes. This Residential Home supports Children from the age of 6 up to the age of 19 who have communication difficulties as a result of conditions such as cerebral palsy, autism and degenerative disorders. This organization empowers young people with the tools and opportunities to shape their own futures. By offering high-quality Residential Care with personalized support, and expert-led integrated therapy.

Key Responsibilities:
Join a dedicated team as a Residential Team Leader in a nurturing and supportive environment.
Foster a caring and stable environment that prioritizes the health, safety, and welfare of our young residents.
Support the Care Managers by leading, motivating, and coaching a team of support workers and senior support workers.
Ensure the provision of both physical and emotional support to the children and young people in residential settings and during off-site activities such as health appointments, family visits, and recreational trips.
Oversee the induction, mentoring, and development of new team members, ensuring compliance with mandatory training requirements.
Conduct regular supervisions and manage performance issues within your team.
Coordinate and delegate activities effectively, ensuring the efficient implementation of individual care plans.
Maintain up-to-date documentation and undertake sleeping-in duties, waking night duties, and on-call responsibilities as required.
Participate in physical interventions and provide personal care when necessary.

Essential Criteria:
Level 3 Diploma in Childcare or QCF Level 3 in Residential Childcare (or equivalent)
Previous experience in shift/team leading or a supervisory role.
Excellent communication, organizational skills, and ability to lead and motivate a team.
Ensure the completion and delegation of activities.
Manage the implementation of care plans, and maintain thorough documentation
A willingness to perform sleeping-in duties, waking night duties, and on-call responsibilities as needed
Physical Participation: Ability to engage in physical intervention and personal care tasks

Compliance:
Successful candidates will undergo pre-employment safeguarding checks, including an enhanced DBS check. This role is exempt from the Rehabilitation of Offenders Act 1974, allowing us to ask applicants to declare all convictions and cautions, including those that are "spent" unless they are "protected" under DBS filtering rules. We are committed to safeguarding and promoting the welfare of the children and young adults in our care and are an equal opportunities and disability confident employer.

Application
Apply today to make a significant impact on the lives of young people and to be part of a supportive and rewarding work environment.
Social Care & Education Jobs will assist you throughout your application and interview process, ensuring you have all the support you need.

Clinical Service Manager

Brunswick Court Care Home, 62 Stratford Road, Watford, Hertfordshire, WD17 4JB. Carehome.co.uk rating: 9.7 / 10.

Up to £54,204 - Depending on experience.

Permanent - 40 hours per week.

Monday to Friday

Occasional night visits or weekend work may be required.

Welcome Bonus- £2000**

We make health happen.

Here at Bupa, we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence, and honouring choice to help our residents live their best lives. Brunswick Court Care Home has a newly established dementia floor, which reflects their evolving care capabilities.

A new clinical service manager joins the clinically trained home manager, a nurse since 2005 with 14 years at Bupa, enhancing leadership, as well as working alongside another deputy fostering a culture of appreciation and motivation, it's not just a facility; it's a vibrant community where a great team of nurses and a dedicated head of care ensure that every resident feels supported and valued.

You'll help us make health happen by:

· Overseeing and assisting all aspects of nursing care/activities within the home.

· With the help of your team, you'll create and update individual care plans for our residents, maintaining clear, accurate and up-to-date medication records. · You'll ensure adequate staffing is always maintained within the home.

· Provide day to day support and guidance to the team - promoting our residents' independence, choice, and dignity.

· You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community.

· Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home's profile in the local area and beyond.

· Key Skills and Qualifications Required: · You hold a valid UK NMC pin and stay committed to the NMC Codes of Conduct & professional development.

· You understand the impact of quality nursing care on residents' lives, promoting independence, choice, and dignity.

· You stay up to date with tissue viability, infection control, and care planning.

· You can build relationships, lead, mentor, and manage a team effectively.

· You are excellent at prioritising tasks and working efficiently as a compassionate team player.



Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

· My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy, and mental health support - all available via one phone number 24/7

· Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350.

· Free meal on every shift

· 33 days holiday

· Long service - For every milestone at Bupa we will reward you with ecards, extra holidays, and money!

· Interest-free annual travel loan to enable the purchase of public transport annual season tickets.

· Wagestream - Have early access to up to 40% of your earned wages within minutes.

· We offer a range of Bupa pension plans - find out more on our career site.

· Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site.

· Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.

· Access to discounts at a wide variety of gyms and fitness facilities across the UK

· We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

* Shift patterns may be subject to change dependant on the needs of the business.

** Your starter bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. T&Cs Apply.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Clinical Service Manager

Allington Court Care Home, Lye Lane, Bricket Wood, St Albans, AL2 3TN. Carehome.co.uk rating: 9.7 / 10.

Up to £52,062 - Depending on experience.

Permanent - 40 hours per week.

Monday to Friday

Occasional night visits or weekend work may be required.

Welcome Bonus- £2000**

We make health happen.

Here at Bupa, we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence, and honouring choice to help our residents live their best lives. Allington Court Bupa Care Home, sharing a site with Tenterden House Care Home, has recently undergone a significant refurbishment, enhancing the comfort and aesthetics for its residents.

Allington Court celebrates an Employee of the Month, fostering a culture of appreciation and motivation, it's not just a facility; it's a vibrant community where a great team of nurses and a dedicated head of care ensure that every resident feels supported and valued.

You'll help us make health happen by:

· Overseeing and assisting all aspects of nursing care/activities within the home.

· With the help of your team, you'll create and update individual care plans for our residents, maintaining clear, accurate and up-to-date medication records. · You'll ensure adequate staffing is always maintained within the home.

· Provide day to day support and guidance to the team - promoting our residents' independence, choice, and dignity.

· You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community.

· Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home's profile in the local area and beyond.

· Key Skills and Qualifications Required: · You hold a valid UK NMC pin and stay committed to the NMC Codes of Conduct & professional development.

· You understand the impact of quality nursing care on residents' lives, promoting independence, choice, and dignity.

· You stay up to date with tissue viability, infection control, and care planning.

· You can build relationships, lead, mentor, and manage a team effectively.

· You are excellent at prioritising tasks and working efficiently as a compassionate team player.



Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

· My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy, and mental health support - all available via one phone number 24/7

· Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350.

· Free meal on every shift

· 33 days holiday

· Long service - For every milestone at Bupa we will reward you with ecards, extra holidays, and money!

· Interest-free annual travel loan to enable the purchase of public transport annual season tickets.

· Wagestream - Have early access to up to 40% of your earned wages within minutes.

· We offer a range of Bupa pension plans - find out more on our career site

· Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site.

· Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.

· Access to discounts at a wide variety of gyms and fitness facilities across the UK

· We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

* Shift patterns may be subject to change dependant on the needs of the business.

** Your starter bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. T&Cs Apply.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

We are recruiting for aOperational Support Manager - Medical Rosteringwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is an exciting opportunity to lead the medical rostering team.

The Operational Support Manager has responsibility for the day-to-day operational role of the Medical Rostering Team for Unplanned Care and reports directly to the Operational Service Manager. They will lead the medical rostering team (consisting of ED Rota Coordinator and Junior Doctor Rota Coordinator.

The Operational Support Manager will drive the operational performance of the team through the use of key performance indicators and production of weekly and monthly dashboards, NHSI reports, validation and authorisation of invoices.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond!



The Operational Support Manager will need to be up to date with developments in rostering and temporary staffing systems and the political landscape in relation to expectations regarding the use of systems and the deployment of Temporary Staff from NHS Employers and NHS Improvement i.e. Levels of Attainment.

The post holder will have a constant drive to ensure that systems are being fully utilised to provide safe and efficient staffing cover across the organisation. This will include providing feedback where system utilisation could be improved within the Trust.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work & deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC)

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.







Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Thursday 12 Sep 2024