Job Title: Deputy Manager – RLDN/RMN

Location: Nottingham (NG8)

Salary: £50,000/per annum (Negotiable - Depending on Qualification & Experience)

Job Type: Permanent - Full Time

Work Schedule: Office-Based

Hours of Work: Days & Nights – including weekends and bank holidays; 42hours/per week with 12-hour shifts (rolling rota basis)

Start Date: Immediate, but subject to satisfactory enhanced DBS check

Job Overview

Delphi Care Solutions Ltd is currently supporting one of our amazing clients looking for a Deputy Manager- RNLD/RNMH (Nursing background) to work at its 7-bed Specialist Service, supporting adults with Learning Disabilities, Autism, Mental Health needs, and associated Challenging Behaviours. We seek individuals who have a passion for delivering outstanding care and making a difference in the lives of vulnerable adults. As a Deputy Manager, you will play a key role in the incredible multi-disciplinary team, delivering therapeutic and practical care and support to improve the lives of the esteemed service users.

Job Details

Reports To: Registered Manager

Direct Reports: Clinical Lead

Delphi Care Solutions Ltd is looking for a Deputy Manager who is experienced in working with Autism/LD and associated behaviours and who wants to be part of an organisation that values its people. The role aimed at providing direct care and support to individuals with autism and mental health conditions / learning disabilities whilst delivering person-centred care that is bespoke to each individual.



As a Deputy Manager, you will be responsible for:

Leadership - Assisting the Registered Manager in overseeing the day-to-day operations of the service.

Regulatory Compliance - Ensuring compliance with all regulatory requirements and maintaining high standards of care.

Mentorship and Training- Support staff development through training and supervision, promote a positive team environment.

Care Delivery - Participate in care planning and risk assessments, ensuring person-centred care for service users.

Stakeholder Management - Act as a point of contact for families and external bodies, promoting effective communication and collaboration.

Care Planning - Help implement and monitor care strategies that meet the specific needs of service users.

Stakeholder Management - Manage staffing levels, ensuring adequate cover for both day and night shifts.

Operations Management - Contribute to audits, quality improvement initiatives, and the development of service policies.



Requirements:

Valid NMC Registration - (Essential)

Bachelor's degree in nursing - Mental Health/Learning Disabilities - (Essential)

Minimum 5 years' work experience in mental health nursing/learning disabilities with relevant group of Service Users - learning disabilities, autism and challenging behaviour adults (Essential)

Excellent communication (written and verbal), and organizational skills.

Detail-oriented with strong analytical skills for problem solving.

Ability to work effectively in a multidisciplinary team

Compassionate and empathetic approach to service users’ care

Experience in managing service users’ acute episodes

Excellent knowledge of capacity assessments and DOL’s

Excellent knowledge about autism and LD

Excellent knowledge about reflective practice

Excellent restrain trained/knowledge – understanding of restrain reduction network

Excellent knowledge about communication programmes for adults with learning or communication difficulties

Expert knowledge about medication policies and procedures, related medication electronic systems and regulations

Experience in writing and updating care plans and risk assessments



In addition to generous pay, our client is offering:

NMC PIN reimbursement

Free DBS check

Free meals on duty

Paid breaks

Annual attendance/performance related bonus

6.6 weeks annual leave inclusive of Bank Holidays

Enhanced overtime rate

On site parking



***Please note that our client is unable to support candidates that require sponsorship***

Job Title: Field Care Manager

Location: Office Based - Nottingham Office (Mansfield)

Hours: 9am - 5pm, Monday to Friday + On-call duties

Salary: £26,000 - £28,000 depending on experience

Job Summary:

We are seeking a motivated and dedicated Field Care Manager to join our client's team. The role involves recruiting and placing health care assistants into temporary and permanent positions within community settings, supporting the setup and maintenance of care packages, and ensuring compliance with regulatory requirements.

Key Responsibilities:

• Setup and maintain community care packages, liaising with the Community team and Branch Manager.
• Maintain existing business relationships and actively seek new business opportunities.
• Liaise with clients and staff to ensure efficient staff rotas and contracts.
• Liaise with Case Managers, Solicitors, Social workers to discuss the company's services and to offer a tailored package to suit the clients needs.
• Ensure staff files are up to date and compliant with regulatory requirements.
• Work towards KPIs, targets, and objectives.
• Recruit new staff and conduct interviews as needed.
• Follow CQC requirements and ensure compliance at all times.
• Conduct supervision and appraisals for field staff.
• Communicate effectively with internal and external stakeholders.
• Ensure quality standards are met and issues are addressed promptly.
• Participate in appraisal and objective-setting initiatives.

Key Skills and Qualifications:

• Self-motivation and personal drive.
• Understanding of the Aspire system (desirable)
• Team player with respect for others.
• Excellent communication skills.
• Customer-focused with a "Can Do Attitude".
• Ability to work on own initiative.
• Adaptable to changing working environments.

Benefits:

• Annual leave entitlement of 28 days (including bank holidays).
• Additional day off for your birthday.
• Company pension scheme with 3% contribution from the company.
• Recognition awards for exemplary work ethic, exceeding goals, and surpassing expectations.
• Performance bonuses based on individual achievements and contributions.

Due to the nature of this role you will need to have a clean drivers licence and have access to your own transport.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

What you'll be working: We can be flexible but you will work a minimum of 37.5 hours per week – Monday to Friday. As Service Manager you will also be part of the on-call rota and be expected to attend for any emergencies. What you'll be doing: Ensure the care and treatment delivered by the Service is high quality, safe and patient centred at all times. Lead and inspire a valued team, maximising the potential of the individuals within it Ensure all the people we support, and colleagues are safeguarded and any concerns are raised via the appropriate process including Speak Up; its important Just Culture and Behaviours are embedded and that these are naturally acted at all times Direct line management of the senior management team, ensuring senior management cover arrangements, including out of hours on-call Responsible for ensuring that all care standards, regulatory standards, and other quality measurement criteria are met, if not exceeded Work independently with responsibility for all aspects of running the service including budgetary management (income and expenditure) and all statutory compliance of the property including fire management, infection prevention and control the services and facilities Ensure that robust Local Integrated Governance arrangements are in place, and that the Quality & Performance Management System is maintained to a high standard Build excellent relationships with all colleagues, visitors, carers and regulatory bodies What you'll have: Current NMC Pin Registration (RGN) A legal right to work in the U.K Passion and dedication to providing person centred care and ensuring the people we support are treated with dignity QCF / NVQ Level 5 Health and Social Care Management or equivalent is essential Strong understanding of safeguarding, regulatory landscape, and legislation framework Previous experience leading and inspiring a senior team and management of varying disciplines Good organisational skills with the ability to prioritise as appropriate We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer. What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1500 for Nurses, Therapists & Doctors, £500 all other roles, by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group ACGSP

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Supported Living Services based in Nottingham. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

Solo Support Services is a family-run company providing support for clients who receive personal budgets from the NHS or Direct Payments from the Local Authority to create bespoke care packages across the country overseen by Client Relations Managers.

Based in Nottingham, we are looking for an experienced Payroll professional to join our payroll team in this fast-paced role. The most important experience required for this role is payroll processing experience. The successful candidate will have ideally c 2-3yrs previous accountancy/bureau/umbrella or inhouse multiple payroll processing experience and have good all round payroll processing knowledge, able to work autonomously and passionate about providing an exceptional payroll service!

In this role you will manage a portfolio of payroll clients from start to finish and support the Payroll Administrators in day-to-day payroll processing and any escalated queries. The ideal candidate will possess strong organisational skills, the ability to work independently under pressure, and have excellent communication abilities. This role requires liaising with clients, Client Relations Managers from across the organisation, HM Revenue & Customs as well as setting up new payroll clients and providing advanced payroll work, including pension auto enrolment, statutory payments and keeping up to date with ever changing legislation.

Duties will include but not limited to:
• Managing own portfolio of payroll clients
• Payroll Processing either 4 weekly or monthly including bank transactions
• Ensuring Auto enrolment compliance and Pension processing with NEST
• Resolution of payroll queries from employees
• Advanced payroll work; SMP, SSP, Attachment Orders, redundancy, TUPE
• End of year processing
• Liaising and support to managers and team members
• Assisting with training and development for payroll administrators
• Dealing with employee enquiries
• Liaising with clients directly via email and telephone

Skills
• Ability to work independently and under pressure
• Has experience using Brightpay payroll (desirable)
• Can prioritise workload effectively
• Ability to communicate with a wide range of people such as team members, clients and occasionally employees on the payrolls
• Clear and concise – written and verbal communication
• Literate and numerate
• CIPP qualifications (not mandatory but desirable)
• Experience working in a payroll bureau environment (not mandatory but desirable)

Personal Skills
• Good attention to detail
• Ability to work on their own and as part of a team providing a positive input to others
• Maintain a professional and helpful manner
• Willingness to learn and apply new skills
• Good communication skills
• Maths and English GCSE A-C (9-5) or equivalent

General Administrative Duties
• Maintaining files, records and department database
• Dealing with any ad hoc queries
• Tasks on spreadsheets/word documents to complete for analysis tasks helping towards team development
• Organisational tasks to assist the manager and team members
• Providing recommendations to the Manager in relation to client methods & procedures on payrolls

This is a superb opportunity for a payroll professional with ideally practice/bureau and/or inhouse payroll processing experience to join a thriving and very friendly firm who truly value their staff and offer a pleasant working environment.

Salary: up to £29-31K (dependant on experience)
Job Type: Full time (part-time may be considered for a suitable candidate)
Benefits:
• 29 days (including Bank holidays)
• Company Pension
• Wellbeing Scheme
• Company events
• Sick pay
• Enhanced maternity and holidays after 3 years with the company
• Training & Development
Experience:
• Payroll: 3 years (required)
• working in a payroll bureau or equivalent: 1 year (desirable)
• Brightpay experience (desirable)

Closing Date: Tuesday 3 December - Midday
NB: We do reserve the right to close this advertisement early if we receive a number of suitable applications.

Location: Arnold

Since 1989, Helping Hands Home Care has been a leader in the UK adult care (private pay) sector, supporting adults of all ages to maintain their independence and stay in the place they know and love: home. With over 140 branches across England and Wales, our success lies in our commitment to exceptional care and innovative solutions.

We’re excited to announce the opening of a new branch and are looking for a passionate Registered Care Manager to lead this new venture and make it a success from day one.

Joining Helping Hands for a new branch opening means you’ll have the opportunity to shape and establish a high-quality service, backed by the resources and reputation of a nationally recognised and well-respected brand. As a Registered Care Manager, you will have the flexibility to make decisions that prioritize the quality of life of your customers and Carers, setting the standard for excellence from the start.

Main Responsibilities

• Lead the launch and growth of the new branch, ensuring it quickly becomes efficient, profitable, and known for delivering the highest standard of care.
• Hold the CQC/CIW registration for the branch and ensure that it operates within CQC/CIW guidelines.
• Develop and grow a team of dedicated carers by actively recruiting new team members and guiding them through the recruitment process.
• Build strong relationships within the local community to promote the branch and identify new business opportunities to support its growth.
• Oversee the implementation of branch operations, ensuring all customer needs are met to the highest standards.
• Effectively communicate and implement all policies and procedures to ensure consistency and compliance.
• Support branch staff and carers with training and development to uphold exceptional service standards.

About You

To be successful in this role, you’ll need to have a level 5 NVQ in Management in care or be willing to work towards achieving this. Additionally, you’ll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience working within the care sector at management level. If you have previosly held CQC registration this would be advantageous.

A full UK driving licence and access to your own vehicle are essential.

Benefits

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Free Blue Light Card offering discounts from businesses and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Bonus scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Please refer to the attached job description and person specification for the details and responsibilities.

Deputy Service Manager - Band 5 - Permanent(Monday-Friday, Flexible hours between 08.00-18.00)

Please note: This post will be based at Abbeyfield court NG7 2SZ with opportunity for some home working.

A permanent opportunity has arisen in the Outpatients Directorate for a full time Deputy Service Manager to join our busy Outpatients service across the directorate.

We are looking for a confident, well-motivated, pro-active individual to support the delivery of high quality and timely care for our patients.

You will be supporting the Outpatients Specialty General Manager's to deliver key KPI's and ensure performance standards are met. You will cover all aspects of service delivery including some staff management. We are looking for someone who can enthusiastically take on these challenges and be part of part of a growing team.

You will have experience in staff management and project work, both leading and delivering. You will be able to work under pressure and work to deadlines, have good communication and negotiation skills, and excellent planning, time management and organisational skills. You will be able to prioritise your workload and be able to delegate your team's workload throughout the day. You must be able to take on additional responsibility when required and be able use initiative to problem solve existing issues and any potential problems that may arise.

This would suit any candidate looking to further progress their career towards a senior management role, or to gain further operational and strategic experience within the NHS.

It is preferable to have had some experience working at a similar level within the NHS and line manager experience is desirable.

Our team is made up of admin teams, nursing and medical colleagues and we are looking for someone who understands the importance of engaging all colleagues and who has a good understanding of RTT performance indicators as well as an enthusiasm for improving the patient experience in our specialties

The administration team consists of a variety of administration roles, providing a high quality administration service to both patient and clinical teams.

We have a management team that is supportive, innovative and proactive in ensuring we provide a high quality service.

We are keen to ensure that staff are developed within their environment in order to achieve vision and deliver care that reflects the values and behaviors of the team.

Please refer to the attached job description and person specification for the details and responsibilities.


This advert closes on Sunday 24 Nov 2024

A client within the public sector based in the East Midlands is currently recruiting for an Asset Project Manager to join their team as soon as possible. The client is offering a full time, contract position with the ideal candidate having experience of working within a local authority environment.

The Role

Key purpose of the role is to support the Head of Capital Programme Delivery in the provision of a service through the formulation, development, implementation, co-ordination and monitoring of capital projects.

Key responsibilities will include but not be limited to:

• manage individual Capital projects including making informed decisions, assessing problems and the potential for improvements, and negotiating with project team members.
• support project teams by helping with the co-ordination and input of all those involved in the design and implementation of Capital projects.
• plan, co-ordinate and develop consultation and publicity on Capital Projects ensuring that all relevant stakeholders are involved.
• attend Council's meetings, tenant forums and community forums to represent the NCCHS as directed.
• assess the problems and the potential for improvement and value engineering within identified target areas.

The Candidate

To be considered for this role you will require a degree or equivalent minimum BTEC HND/HNC in the field of engineering, construction/project management.

It will be essential to be in experiences in the below:

• Driving Licence with access to a vehicle.
• Sound knowledge and practiced experience of project management techniques, ideally with experience of successful delivery of major capital and regeneration projects.
• Able to prepare and maintain up-to-date project plans and supporting documentation and ensure a robust approach to project governance

The client is looking to move quickly with this role and as such are offering £300 - 400 p/d Umbrella Ltd. (approx. £240 - £320 p/d PAYE)

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.

A client within the private sector based in Yorkshire is currently recruiting for a Fire Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a housing environment.

The Role

Key purpose of the role is to ensure the clients buildings and customers' homes are safe and receive the best service possible whilst working in partnership with their internal Fire and Safety

Assessors and contractors.

Key responsibilities will include but not be limited to:

• Ensuring Fire and Safety policy and procedure is reviewed, updated, tracked, monitored and fully implemented across all Fire and Safety regimes
• Developing, implementing and delivering a pro-active contract monitoring framework for effective management of all Fire and Safety regimes
• Being responsible for delivering all fire safety related planned and cyclical contract works
• Data and performance management, through in-house system and performance monitoring tool, to ensure all regimes, assets, attributes are captured and visible.
• Working in partnership with the Head of Building Safety and Information, Customer Safety Manager, Group Health and Safety Manager and regional Fire Safety Manager Head of Building Safety and Information teams, to drive a pro-active approach to Fire and Safety regimes, ensuring customers and their homes are safe.

The Candidate

To be considered for this role you will require a NEBOSH Certificate in Fire Safety & Risk Management or equivalent fire risk assessment qualification.

The below skills would be essential for the role:

• A brilliantly positive leader and team player, who's able to build trust and respect, and influence people whilst putting customers at the heart of all you do
• Be someone who develops and shares skills, experience and knowledge whilst driving continuous improvement
• An inspiring and dynamic communicator, who's able to convey a clear vision of our approach to Fire and Safety
• Have a collaborative approach to working with colleagues across all areas of the organisation to achieve the best possible outcomes for customers
• An agile mind set, recognising problems as an invigorating challenge and working diligently to achieve a positive outcome

The client is looking to move quickly with this role and as such are offering up to £56,000 per annum plus car allowance.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Job Title: Field Care Manager

Location: Office Based - Nottingham Office (Mansfield)

Hours: 9am - 5pm, Monday to Friday + On-call duties

Salary: £26,000 - £29,000

Job Summary:

We are seeking a motivated and dedicated Field Care Manager to join our team. The role involves recruiting and placing health care assistants into temporary and permanent positions within community settings, supporting the setup and maintenance of care packages, and ensuring compliance with regulatory requirements.

Key Responsibilities:

• Setup and maintain community care packages, liaising with the Community team and Branch Manager.
• Maintain existing business relationships and actively seek new business opportunities.
• Liaise with clients and staff to ensure efficient staff rotas and contracts.
• Liaise with Case Managers, Solicitors, Social workers to discuss the company's services and to offer a tailored package to suit the clients needs.
• Ensure staff files are up to date and compliant with regulatory requirements.
• Work towards KPIs, targets, and objectives.
• Recruit new staff and conduct interviews as needed.
• Follow CQC requirements and ensure compliance at all times.
• Conduct supervision and appraisals for field staff.
• Communicate effectively with internal and external stakeholders.
• Ensure quality standards are met and issues are addressed promptly.
• Participate in appraisal and objective-setting initiatives.

Key Skills and Qualifications:

• Self-motivation and personal drive.
• Understanding of the Aspire system (desirable)
• Team player with respect for others.
• Excellent communication skills.
• Customer-focused with a "Can Do Attitude".
• Ability to work on own initiative.
• Adaptable to changing working environments.

Due to the nature of this role you will need to have a clean drivers licence and have access to your own transport.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

What you'll be working: We can be flexible but you will work a minimum of 37.5 hours per week – Monday to Friday. As Service Manager you will also be part of the on-call rota and be expected to attend for any emergencies. What you'll be doing: Ensure the care and treatment delivered by the Service is high quality, safe and patient centred at all times. Lead and inspire a valued team, maximising the potential of the individuals within it Ensure all the people we support, and colleagues are safeguarded and any concerns are raised via the appropriate process including Speak Up; its important Just Culture and Behaviours are embedded and that these are naturally acted at all times Direct line management of the senior management team, ensuring senior management cover arrangements, including out of hours on-call Responsible for ensuring that all care standards, regulatory standards, and other quality measurement criteria are met, if not exceeded Work independently with responsibility for all aspects of running the service including budgetary management (income and expenditure) and all statutory compliance of the property including fire management, infection prevention and control the services and facilities Ensure that robust Local Integrated Governance arrangements are in place, and that the Quality & Performance Management System is maintained to a high standard Build excellent relationships with all colleagues, visitors, carers and regulatory bodies What you'll have: Current NMC Pin Registration (RGN) A legal right to work in the U.K Passion and dedication to providing person centred care and ensuring the people we support are treated with dignity QCF / NVQ Level 5 Health and Social Care Management or equivalent is essential Strong understanding of safeguarding, regulatory landscape, and legislation framework Previous experience leading and inspiring a senior team and management of varying disciplines Good organisational skills with the ability to prioritise as appropriate We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer. What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1500 for Nurses, Therapists & Doctors, £500 all other roles, by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group ACGSP

Customer Services Manager

Nottingham

Full time / Permanent

Salary: £45,000 - £50,000 depending on experience

Tate Recruitment is seeking a dedicated Customer Services Manager on behalf of our client.

We are looking for an experienced professional with a passion for delivering excellent customer outcomes. They are seeking a dynamic Customer Services Manager to cultivate a culture of exceptional customer service, drive strategic objectives, and help to elevate customer service standards to new heights.

Key Responsibilities:

• Support and enhance the delivery of customer services across the business.
• Work closely with compliance teams to ensure adherence to company policies.
• Lead and develop a team, ensuring a focus on customer satisfaction and complaint resolution.
• Provide insights and reports on customer service performance and team effectiveness.
• Build inter-departmental relationships, particularly with compliance and underwriting teams, to drive positive customer outcomes.

Skills and Experience:

• 5 years plus of experience in customer services, ideally in financial services or high-cost, short-term lending.
• Strong team management and people development skills.
• Excellent communication and relationship-building abilities.
• A solid understanding of UK financial services and customer service best practices.

This is a fantastic opportunity for someone looking to take their customer service career to the next level in a supportive, forward-thinking environment. If you are ready to make a meaningful impact, we would love to hear from you!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Childrens Registered Manager

The company is currently seeking a highly motivated and experienced Registered Manager to join their team in Nottingham. The successful candidate will be responsible for managing the daily operations of the company and ensuring that all services are delivered to the highest standards.

Responsibilities

• Manage and supervise staff to ensure the delivery of high-quality care services
• Develop and maintain relationships with clients, families, and stakeholders
• Ensure compliance with relevant legislation, regulations, and policies
• Manage budgets and resources effectively
• Support all staff and childrens as needed
• Lead on the recruitment and selection of staff
• Provide training and development opportunities for staff

Requirements

• Registered Manager with relevant qualifications and experience
• Excellent communication and interpersonal skills
• Strong leadership and management skills
• Knowledge of Childrens Safeguarding
• Ability to work under pressure and meet deadlines
• Good understanding of relevant legislation and regulations
• Experience in managing budgets and resources

Benefits

• Competitive salary and benefits package
• Opportunities for career development and progression
• Supportive and inclusive working environment
• Flexible working arrangements

Apply Now

If you are a highly motivated and experienced Registered Manager looking for a new challenge, please apply now! Please send your CV to macy.robinson@servicecare.org.uk or you can call on 01772208964

We are outstanding, you can be too.We are looking for team leaders that are passionate about improving staff performance through coaching and mentoring.You will be able to build effective working relationships with your teams and colleagues across the College. LSA Team Leaders line manage Learning Support Assistants and work with them to improve their confidence, skills and practice delivering high standards of learning support.As an LSA Team Leader you will be a strong team player, with excellent communication skills. A background in learning support is not essential. You will be provided with high quality training and personal development opportunities.Experience of line management and a proven track record of developing staff to achieve objectives and improve standards are essential.A typical day in your role will involve deployment of staff to ensure effective support for learners, undertaking quality assurance activities, providing feedback and coaching and mentoring to improve learning support.You can see more about what we do at Portland Charity by looking at the Who We Are and Choose Your Future pages on our website.Working at Portland CharityAt Portland Charity our learners, citizens and staff are at the heart of what we do, we are passionate about our vision that all people with disabilities will have a lifetime of opportunity and you could help us to achieve that. Our priority for staff is to create an outstanding place to work where the rewards of a job well done can be seen in the faces of our learners and citizens.There are lots of great benefits to working at Portland Charitya rewarding career and working towards positive outcomes for our learners and citizensenhanced holidays of 33 days per year when you join us (pro rata) and you are able to buy up to 10 additional days of holidayyou are eligible for a Blue Light Card with access to lots of great discountsfree and confidential access to an Employee Assistance Programmefree parking on site and access to a subsidised canteen with a variety of meal optionseveryone has an opportunity to develop their knowledge and skills on the job through training, mentoring and qualifications!We are committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections the community.Qualifications neededYou should hold or be willing to work towards the following qualifications in a required timescale, Level 3 qualification in learning and support, Level 2 maths and English functional skills or GCSE grade C/4 and or a Level 3 Coach Mentor Qualification.Working HoursNormal working hours for the role of LSA Team Leader are 37.5 hours per week, Monday to Friday, 8.30am – 4.30pm.Applying to work at Portland CharityThere are some other important things you need to know before you apply to work with us at Portland Charity.Portland Charity is committed to safeguarding and promoting the welfare of its learners, citizens, customers, volunteers and staff. We expect all our staff to be aware of their responsibilities to protect learners, citizens, customers, volunteers and staff from abuse or harm and to promote Fundamental British Values.Successful applicants will be required to undertake an enhanced Disclosure and Barring Service (DBS) check and to provide proof of their right to work in the UK.You will need to provide evidence of your care qualifications and or be willing to complete the Care Certificate within a three month period.Please note – We need you to complete an application form to fulfil our Safer Recruitment responsibilities but you can submit a CV and we will consider it alongside your application form.In order to apply for this role, you will need to apply using our online recruitment portal, Face Ed.Please click on the “apply” button and this will take you to the link to access the platform.Many of our staff have a disability and we’re proud to hold Disability Confident and Mindful Employer status which recognises our positive approach to physical and mental health and wellbeing at work. If you would like to speak with us before completing an application you can contact our Recruitment team who will be happy to support you with your application or answer any questions.