Total 94 Manager level Customer Service job vacancies in Naval Base, Norfolk, Virginia

In this position, you will:

• Serves as a Project Manager, with overall responsibility for managing technical, specialized projects, i.e., IT and data for short- and long-range planning, scoping, development, and direction of important inter-agency and inter-governmental large multi-year projects.
• Obtain and maintain Level 2 Federal Acquisition Certification for Program and Project Managers (FAC-P/PM) program certification with IT Core-Plus Specialization.
• Lead Integrated Project Teams (IPT) of matrixed NTIS staff as needed for supporting project development and coordination.
• Work with clients and team members to develop and implement a project management plan in accordance with NTIS policies.
• Develops and maintains project planning artifacts related to planning, project scheduling, cost estimates, performance tracking, and reporting.
• Create cost and baseline schedules, update forecasts, perform monthly analysis, and manage scope change controls.

My client is an established designer, manufacturer and supplier of bespoke, turnkey industrial machinery worldwide. With a reputation for providing the highest levels of product and after service care to their customers, they are currently looking to recruit an experienced Service & Parts professional to lead and manage the development and implementation of a Service and Parts Department which will oversee the entire service and parts lifecycle, from product release, development and to aftermarket support & field service operations.

This is an exciting opportunity to lead a new subsidiary of the business and offers great progression opportunities and the autonomy to guide and grow this new aspect of the business. This role will play a critical role in ensuring customer satisfaction, driving revenue growth and enhancing the overall brand reputation of the organisation.

Key Responsibilities:

• Develop and implement a comprehensive service and parts strategy aligned with overall business objectives.
• Identify and prioritise service and parts opportunities to maximise revenue and profitability.
• Forecast future service and parts demand to optimise inventory levels and resource allocation.
• Lead the development of high-quality service and parts solutions, including diagnostics, repair procedures, and spare parts kits.
• Ensure service and parts documentation is accurate, up-to-date, and easily accessible to field service technicians and customers.
• Collaborate with suppliers to source and procure high-quality, cost-effective service and parts.
• Oversee the planning, scheduling, and execution of field service operations, including installations, repairs, and maintenance.
• Monitor and analyse field service performance to identify areas for improvement.
• Develop and implement training programs to enhance the skills and knowledge of field service technicians.
• Provide exceptional customer support by resolving service issues promptly and effectively.
• Build strong relationships with customers to understand their needs and expectations.
• Implement customer satisfaction programs to measure and improve customer experience.
• Lead and motivate a high-performing team of service and parts engineers, technicians, and support staff.
• Foster a culture of innovation, continuous improvement, and customer focus.
• Recruit, hire, and develop talented individuals to strengthen the team

Experience Requirements

• At least 5 years' experience in service and parts management, ideally gained within a manufacturing or engineering environment
• Strong technical knowledge of engineering principles and product design
• Proven track record of leading and managing high performing teams
• Excellent problem-solving and decision-making ability
• Previous experience of using relevant software tools (ERP / CRM etc.)
• A strong understanding and knowledge of international trade and logistics is advantageous

The Nurse Manager is the designated first-line supervisory authority and is responsible and accountable for the 24/7 operation of their assigned units and provides coverage for other Nurse Managers as needed. The Nurse Manager is responsible and accountable for the direction and supervision of specific orientation, training, development of staff, and evaluation of individual staff performance. They function as a role model, educator, practitioner, and supervisor providing leadership to the team. They enhance care outcomes by collaborating with members of the interdisciplinary team to remove barriers and implement new evidence-based cutting-edge programs/processes.

He/she engages in professional organizations to enhance leadership and career growth. They adhere to ethical principles in decision-making, fostering accountability at personal, organizational, and staff levels. They equip staff with tools for culturally competent care and promotes a culture of accountability for high-quality, cost effective outcomes. They cultivate alliances across the care continuum, building trust through active listening, engagement, and emotional intelligence.

The Nurse Manger contributes to the development of care delivery models and environmental designs, ensuring evidence-based, accessible, affordable, and equitable patient care. Ensures compliance with accreditation and regulatory standards. Aligns nursing/clinical objectives with organizational strategic outcomes, participating in strategy planning and execution. They promote an inclusive workplace diversity to achieve the organizations vision and mission. He/she maintains knowledge ensures compliance with all regulatory and accreditation standards, directives, policies, and standard operating procedures (SOP).

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday, 7:30am - 4:00pm
Telework: As determined by administration.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

• You will evaluate progress and completion of work to assure adequacy, accuracy, and compliance with local policy.
• You will consult with personnel to obtain or exchange information to accomplish work-related activities.
• You will conduct risk analysis of new or current systems or processes to identify problems and recommend solutions.
• You will prepare reports or written assessments to provide project objectives, requirements, scope, or status updates.

• Provide advice to Project Management staff concerning the contractual/ procurement aspects of highly complex, high monetary value, rapid and long-term acquisitions for Security Cooperation / Security Assistance / Foreign Military Sales cases.
• Perform the full spectrum of planning, development of the Acquisition Requirements Package (ARP), and support of the pre-award and post award actions.
• Serve as the Acquisition/Program Management Branch Lead and as such recommend final approval of acquisitions for the accomplishment of projects/programs.
• Serve as the organization’s primary representative on procurement task forces.
• Make reports to higher headquarters on status of contracts.
• Monitor and provide training, as necessary, for ethics programs such as Standards of Conduct and Procurement Integrity.
• Manage the complete acquisition program for designated major systems/equipment throughout the entire life cycle of assigned very complex systems.
• Plan, develop and establish the contractual strategy for the overall acquisition program for the organization.
• Prepare and maintains current acquisition plans, appropriate milestone charts and related schedules.
• Provide acquisition expertise for the analysis, evaluation, approving or redirecting of the strategy, plans, and techniques of pre-award and post-award functions involving highly specialized procurements.
• Establish, plan for and in support of acquisition reform leads or serve on Source Selection Evaluation Boards or Technical Evaluation Boards to analyze proposals to ensure conformance with PM’s initial weapon systems acquisition requirements.
• Conduct reviews of contract specifications or contract changes.
• Review for appropriates contract type, pricing provisions, selection of source, acquisition method, determinations and findings, documentation, clarity of contract terms, propriety of cited funds and need for issuance of contractual documents.
• Coordinate with accounting, legal and other specialist as necessary.
• Respond to a wide variety of inquiries, including formal protests and congressional inquiries.
• Serve as an advisor to project officials in planning meetings in the development of long-range acquisition plans and strategies.
• Direct the training of technical personnel to improve acquisition practices.
• Monitor the execution of approved acquisitions.
• Ensure the evaluation of contractor invoices and progress reports to ascertain all charges area allocable, allowable, and reasonable.
• Ensure that reports are received on time, analyzes reports, contacts representatives of contractor organizations to clarify submissions, investigates apparent discrepancies, identifies problems, and recommends corrective action.

The AVSCM co-manages broad-based and multi-faceted programs under their assigned jurisdiction. The Veterans Service Center is comprised of administration technical and clerical staff members ranging in grades from GS-5 through GS-13. Revises and develops work methods to support division priorities.

Supervises the administration of work involving the development, examination, Adjustment, reconsideration, or authorization of the settlement of claims filed by veterans, their dependents and beneficiaries, as well as taking claims and assisting claimants in the preparation of claims, appeals or other documents.

Delegates authority to make decisions including determining basic eligibility for all VA programs. Monetary benefits are awarded for service-connected and nonservice connected disabilities, death compensation; including dependency and indemnity compensation, and death pension and burial accrued benefits for veterans dependents, and beneficiaries.

Provides technical guidance and direction in compensation and pension authorization, rating board benefits information, work-study and other activities related to veteran's benefits programs including outreach services to various consumer groups. Assists in the oversight of these programs and monitors their timelines and, comprehensive quality of workload.

Personally reviews and advises on the most difficult, complex and precedented cases including fraud, admissibility of evidence, conflict of laws, findings of fact of death after unexplained absence or nonrecovery of body, and contested claims involving insurance payments.
Approves cases involving clear and unmistakable error in which large sums of money may be involved, and develops points of issues in appeals, procures additional evidence, prepares appeals and conducts personal hearing prior to certification to the Board of Veterans' Appeals.

Makes an adjustment to workloads in order to guarantee accurate and quality products to veterans.

Provides leadership and direction to the Division and coordinates its activities with other divisions within the assigned Regional Office.
Collaborates with station management and other Division Chiefs in deciding on and/or coordinating work related changes affecting other division or units within the Division. Keeps station management informed of new concepts, internal Division changes, national changes affecting the programs and any proposed changes involving Division or program policies.

Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.

Work Schedule: 8:00 a.m. - 4:30 p.m.
Compressed/Flexible: Not available
Telework: As determined by Station Policy
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Veterans Service Representative (AVSCM)#05055A
Relocation/Recruitment Incentive: Relocation expenses are authorized
Financial Disclosure Report: Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR2634.904(a) prior to entering on duty and annually thereafter.
This Position Is Approved for the Buyer Value Offer (BVO) Program. Please go to the website http://vaww.fscdirect.fsc.va.gov/pcs.asp to review the details of the BVO Program (BVO does not include buying a selectee's home).

Distributes and balances the workload among employees in accordance with established work flow or job specialization; assures the work of other employees is carried out by getting the work started, setting the pace, instructing and guiding food service workers in preparation of food items and monitoring the status and progress of work, making day to day adjustments in accordance with established priorities. Provides information on policies, procedures and directives; assures timely accomplishment of the assigned workload; insures there is sufficient work to keep everyone in the work crew busy. Estimates and reports on expected time of completion of work; maintains records and prepares production reports as requested. Prepares a variety of simple food and grill items. Makes beverages including urns of coffee. Operates cash register in accordance with applicable MCCS directives; prepares necessary documentation for cash funds accountability. Provides on-the-job training to new employees in accordance with established polices, procedures and directives. Resolves simple complaints and problems of employees and refers more difficult ones to supervisor; reports performance, progress and training needs of employees to supervisor. Responsible for cleanliness of equipment, appliances and the general work area. Responsible for goods received, direct deliveries and transfers. May distribute goods to activities. Completes Requisition and Issue's and related paperwork, verifying quantities. Makes suggestions to supervisor as requested concerning promotions, reassignment, recognition of outstanding performance and personnel needs. Ensures that security, sanitation, grooming and safety regulations are followed. May approve emergency leave or leave for a few hours in the absence of supervisor. May drive up to ¿ ton vehicle in performance of duties. Maintains a current Food Sanitation Training Certificate and a health card. Provides courteous, helpful service to patrons, co-worker or any individuals in any capacity that seeks service from any MCCS activity. Performs other related duties as assigned/required. 

PHYSICAL DEMANDS: Frequently lifts or moves utensil or containers weighing 20 pounds and occasionally up to 45 pounds. Frequently walks or stands in performance of duties. 

WORK ENVIRONMENT: Exposure to extreme temperatures due to steam and heat from cooking, dishwashing and walk-in refrigerator. Working areas are often uncomfortable, warm and noisy. Exposed to minor cuts, bruises, bums and scalds. Danger of slipping on floors which are wet, or where food or beverages have been dropped.