Total 375 Manager level Customer Service job vacancies in Mid Valley City

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Supported Living Services based in Nottingham. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

Octal Philippines Inc., a leading player in the Information Technology and Services industry, is seeking a dedicated and passionate PM - Customer Support Manager to join our dynamic team. This role is pivotal in ensuring that our clients receive exceptional support and service throughout their journey with us. The ideal candidate will possess a strong background in customer service management, with experience in managing support operations from a project management perspective. You will be responsible for leading a talented team of customer support representatives, ensuring their performance aligns with our strategic goals and high customer satisfaction standards. Your leadership will involve developing and implementing support strategies, tracking performance metrics, and working closely with other departments to enhance our service offerings. As a PM - Customer Support Manager, you will also play a critical role in training and onboarding new team members. We're looking for someone who is not only a strong leader but also has a deep understanding of customer needs in the technology sector. This position offers a unique opportunity to affect change and innovation in our customer support processes, with a focus on continuous improvement and client satisfaction. If you are driven by results and have a passion for providing top-notch service, we encourage you to apply and become a part of Octal Philippines Inc.'s mission to deliver excellence in IT services.

Responsibilities

• Lead and manage the customer support team to ensure high levels of customer satisfaction and service excellence.
• Design and implement customer support processes and best practices to improve efficiency and service quality.
• Monitor, analyze, and report on key performance indicators (KPIs) to track team performance and customer satisfaction levels.
• Develop training programs for new hires and ongoing training for existing team members to enhance their skills.
• Collaborate with product and development teams to resolve customer issues effectively and improve product offerings.
• Act as the primary point of contact for escalated customer concerns and provide timely resolution solutions.
• Create a customer feedback loop to gather insights and drive continuous improvement in service delivery.

• Bachelor's degree in a relevant field or equivalent experience in customer service or support management.
• Proven experience as a Customer Support Manager or similar role in the IT industry.
• Strong understanding of customer service metrics and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and draw actionable insights to improve performance.
• Experience with ticketing systems and customer relationship management (CRM) software.
• Strong problem-solving skills and ability to manage difficult situations professionally.

Job Description:

We are seeking a dynamic and experienced Senior HR Executive / Assistant HR Manager to join our team. This role offers the opportunity to contribute to the strategic and operational aspects of HR while driving business success. If you are passionate about fostering a positive work environment and have a strong HR foundation, we encourage you to apply.

Key Responsibilities:

1. Recruitment & Talent Acquisition: Manage end-to-end recruitment processes, including sourcing, interviewing, and onboarding.
   Develop effective strategies to attract and retain top talent.
   
2. Compensation & Benefits: Oversee payroll and benefits administration.
   Review and enhance compensation structures to align with market trends.
   
3. Employee Relations: Foster a positive workplace environment through effective communication and conflict resolution.
   Serve as a trusted advisor for employees and management.
   
4. HR Policy Development & Compliance: Develop, update, and implement HR policies in line with labor laws and company objectives.
   Ensure compliance with local employment regulations and standards.
   
5. HR Administration & Reporting: Maintain accurate employee records and HR databases.
   Prepare and present HR reports and metrics for management.
   
6. Employee Work Pass Applications: Handle work pass applications, renewals, and cancellations in compliance with regulations.
   

Qualifications:

• Minimum 4 years of relevant HR experience, with at least 2 years in a senior or managerial role.
• Strong knowledge of recruitment, employee relations, and compensation & benefits.
• Familiarity with work pass applications and compliance.
• Excellent interpersonal and communication skills.
• Detail-oriented, organized, and proactive.
• Bachelor's degree in Human Resources, Business Administration, or a related field.

Application Process:
We regret that only shortlisted candidates will be contacted.

Job Description:

As our HR Manager, you will be responsible for overseeing all aspects of human resources practices and processes. You will support business needs and ensure the proper implementation of company strategy and objectives. The goal is to promote corporate values and enable business success through human resources management, including job design, recruitment, performance management, training & development, employment cycle changes, and talent management.

Responsibilities:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Manage the recruitment and selection process
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management
• Nurture a positive working environment
• Stay abreast on trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Participate in other projects / initiatives as assigned

Qualifications:

• Proven working experience as HR Manager or HR management positions
• At least 8 years of HR-related work experience
• 3-5 years of HR management experience
• People-oriented and results-driven
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices
• Bachelor's degree in Human Resources or related field

*We regret that only shortlisted candidate will be contacted.

Job Description:

• Manage the day-to-day email communication with customers and distributions
• Provide quality customer service through reviewing, assessing and providing the response promptly
• Meet SLA of 90% email resolution within 5 working days
• Work with different business units to provide a one-stop solution to the customers
• Resolve feedback or issues raised by customers or sales representatives
• Assist in any other duties and projects as assigned

Requirements:

• 1-2 years of relevant experience

How to Apply:

Interested applicants, please email your resume to zoeychng@recruitexpress.com.sg

Kindly note that only shortlisted candidates will be contacted.

Zoey Chng Chu Xin

CEI No: R24125496

Recruit Express Pte Ltd

EA Licence No: 99C4599

• Servant leadership style, proactive in teambuilding and fostering a positive work environment.
• Working knowledge of Nursing Scope of Practice and ANA Code of Ethics.
• Surrogate coverage for other CRH RN staff members where nursing is needed.
• Perform other CRH RN staff member's roles on as needed basis.
• Complete chart audits.
• Ensure yearly competencies are completed, RQI, and additional in-services per staff needs.
• Surrogate coverage for other CRH RN staff members where nursing is needed.
• Perform other CRH RN staff member's roles on as needed basis.
• Provide culturally competent and gender specific care.
• Pull data specific to RN and panel management within respective service.
• Provide and document patient education specific to disease states.
• Remain competent in all areas as assigned.
• Develop and implement a plan to meet learning needs of the CRH and CRH nursing.
• Maintain professional boundaries with patients, families, and employees. Behavior as a role model is transparent and above reproach.
• Ensure application of institutional policy to protect information from unauthorized release, loss, alteration, or deletion.
• Contribute to an environment of a High Reliability Organization with a culture of safety founded on a systems approach to developing health care solutions based on prevention, not punishment, with collective mindfulness.
• Read Outlook email messages and MS Teams daily when on duty without prompting.
• Read policies and other messages as directed.
• Submit completed annual self-evaluation to the supervisor in a timely manner by the requested deadline.
• Demonstrate professional and cooperative behavior in all aspects of practice.
• Use the proper chain of command for communication.
• Demonstrate effective written and verbal communication skills.
• Demonstrate professional and cooperative behavior in all aspects of practice.
• Collaborate with peers in completing workload efficiently.
• Participate in unit-based performance improvement activities to improve patient care.
• Make changes in own practice in response to performance improvement findings.
• Review and shares current literature in relation to practice with co-workers.
• Participate in meeting VA Performance Measures to include All Employees Surveys.
• Act as facilitator to staff in conflict resolution and team-building; promotes positive interpersonal relationships among staff.
• Ensure ample staff coverage, taking action to obtain assistance to cover unplanned leave and other scheduling issues; helps with general scheduling, if needed.
• Educate staff; orients new staff.
• Other duties as assigned.

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

A client within the public sector based in Greater Manchester is currently recruiting for a Fire Safety Manager to join their team as soon as possible. The client is offering a full time, contract position with the ideal candidate having experience of working within a local authority environment.

The Role

Key purpose of the role is to undertake all fire safety management duties, manage the FRA remedial works programme, act as the lead for property fires, liaise with GMFRS for and to work with the Building Safety Manager

Key responsibilities will include but not be limited to:

• Ensure the effective delivery of all fire safety works are completed to a high level of customer satisfaction, to a standard of legal compliance.
• Providing assurance to the Head of Design & Delivery, Executive Management team and the relevant Corporate Board and the Housing Advisory Board on all fire safety compliance matters.
• Support and advise on procurement of contractors for fire safety works, drafting work specifications and quality standards where needed.
• Participate on tender of valuation and contractor selection as required.
• Providing on going advice on the competency of contractors to undertake works and ensuring robust contract management of the selected contractors by monitoring quality of work to determine compliance with fire safety legislation and guidance.

The Candidate

To be considered for this role you will require current knowledge of relevant legislation, ideally with experience of practical application.

It will be essential to be in experiences in the below:

• organised and methodical with a logical approach to building and fire safety.
• team player who can work effectively with internal teams, external agencies and residents with the focus being on building and fire safety.
• self-starter, with great IT skills who can produce reports and statistical data that provide good information that improves understanding

The client is looking to move quickly with this role and as such are offering £300 - 400 p/d Umbrella Ltd. (approx. £240 - £320 p/d PAYE)

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.