Total 257 Manager level Customer Service job vacancies in Kuala Lumpur City Centre

Hybrid (Sydney) or remote
Well funded, mature, growing software company
Great people striving to make a difference


Make an impact with a perfectly positioned software company:


not a start-up and not an international corporation
growing, well-funded & profitable
high customer retention
Not too big and not too small - just right for someone like you to build your team and make a direct and lasting impact.
Your new job:
You will be joining the management team of a progressive, highly energised company. As you would expect, your new role involves leading the customer support team to ensure that customer enquiries are resolved effectively and efficiently. 
You will be implementing support strategies and process improvement with the intent of maintaining high standards of customer service.
The role reports to the head of customer experience and is based in Sydney

... Click here to view more detail / apply for Customer Support Manager ? Goldilocks Opportunity

You are passionate, driven, flexible and collaborative
You are a leader of high performing engineers, pushing the boundaries of software engineering
Together we can rewrite the experience for millions of customers



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See yourself in our team? ??  


The Service Management Modernisation P rogram (SMM) is a pivotal transformation to achieve the target state DevSecOps vision.   


In simple terms, we aim to optimise some highly manual and administrative operational work, to simplify the life of service owners and engineers who build and run these service s. This role will support directly this highly visible and in-demand roadmap of modernisation and automations.   


The backlog of work is wide can range from simplifying a process, eliminate some hands-off or attestations, to
... Click here to view more detail / apply for Engineering Senior Manager ? Service Modernisation

About Us
At Cargill, were challenging the way the world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority and we are committed to creating a zero harm safety culture.
Working at Cargill is an opportunity to thrive. With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. Its an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at www.cargill.com




Job Purpose and Impact


This Technical Service Manager will provide technical advice and support to B2B customers during and after



... Click here to view more detail / apply for Technical Service Manager, Food Solutions Sydney, Australia

Seeking a relocation opportunity to discover regional Bendigo? I have the perfect opportunity for you with amazing perks and benefits!
Are you ready for an exciting new chapter in a vibrant regional setting? Join our dynamic early childhood centre in regional Bendigo, where youll lead a passionate team in an environment designed to nurture growth, collaboration, and innovation. With stunning facilities and comprehensive support, were committed to ensuring your seamless transition and long-term success.
Why Join Us? ...


Seeking a relocation opportunity to discover regional Bendigo? I have the perfect opportunity for you with amazing perks and benefits!
Are you ready for an exciting new chapter in a vibrant regional setting? Join our dynamic early childhood centre in regional Bendigo, where youll lead a passionate team in an environment designed to nurture growth, collaboration, and innovation. With stunning facilities and comprehensive support,
... Click here to view more detail / apply for Centre Manager ? Bendigo

Lead duties and responsibilities include:

• Leads the activities of the production and service areas
• Reviews daily work assignments and makes adjustments accordingly
• Communicates instructions and information to employees concerning work to be accomplished
• Relays any problems and/or events to supervisors and managers
• Provides on the job training to lower graded food service workers and documents training
• Completes safety and sanitation inspection checks
• Ensures food production and service areas are properly set up
• Performs final check of trays for proper temperature and accuracy as indicated on tray ticket
• Observes work performance of employees and provides feedback to supervisors
• Participates in performance improvement programs and documents quality improvement data
• Performs other related duties as assigned.

Food service duties and responsibilities include:

• Sets up tray line station with correct supplies and food items
• Serves food, cafeteria style
• Breaks down and cleans assigned station
• Sets up dining room tables for service
• Delivers meal trays to patients' bedside and reports comments and/or complaints to supervisor or dietitian
• Prepares individual and bulk nourishments and supplemental foods/beverages
• Determines the quantities of ingredients needed
• Makes conversions between the metric system to standard system
• Performs heavy duty cleaning tasks throughout food service areas
• Provides assistance to cooks in the food preparation areas
• Performs other related duties as assigned.

Work Schedule: Full Time, Various tours. Details to be discussed during the interview.
Position Description Title/PD#: Food Service Worker Leader/PD99919S
Critical Skills Incentive (CSI): Not Approved
Relocation/Recruitment Incentives: Not authorized

Starting at $24.04 Per Hour (WL 4)

• Oversees and coordinates efforts to integrate and link conservation strategy with the planning, allocation, utilization, and evaluation of financial and other resources.
• Presents information to the State Leadership Team (SLT) on linkages between utilization of financial resources and conservation outcomes.
• Establishes the annual budget for state office training activities.
• Participates in developing strategic and business plans to ensure the state continues to meet the mission responsibilities of the NRCS.

Starting at $103,409 Per Year (GS 13)

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Trade Supervisor

Hertford/Ely

£41,603
- £43,793 per year
40 hours per week

We have an opportunity for a Trade Supervisor to join our team based in Welwyn Garden City. As Trade Supervisor you will cover different sites across the Hertford, Ely and the surrounding areas and your daily activities will include coordinating the operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.

The role of Trade Supervisor will include:

- Overseeing day to day repairs and voids, ensuring they are carried out to a high standard
- Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
- Maintaining compliance for health and safety, ensuring this is promoted and adhered to
- Handling complaints and breakdowns in service to meet customer expectations
- Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
- Included in an out of hours rota as supervisor contact a minimum of once every 8 weeks


Skills and experiences:

- To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to NVQ Level 3 in a core trade subject, plus ILM membership (The Institute of Leadership) or currently undertaking the qualification. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
- Working knowledge of the application of Health and Safety legislation
- Proven experience of working to deadlines and prioritising workloads
- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence


As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.

About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values
- working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £41,603 per annum (rising to £43,793 per annum after 12 months, subject to satisfactory performance


Closing Date: 9 December 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Proud member of the Disability Confident employer scheme

25th November,
Purpose of the role  As a Service Manager, you will play a crucial role in overseeing the delivery of services to people we support across several houses to enable them to live well at home, participate in their community, and achieve their goals. You will lead your team to deliver high standards of practice while embedding and living your passion for social inclusion for people living with disability.  The role is in Guilford and is responsible for managing SIL supports for up to 20 clients living across 4 homes co located together. You will have a Service Coordinator directly reporting to you.  The frontline team responsible for providing supports under your management will consist of approximately 55 Nursing Staff and Support Workers.     Why Join Team Achieve? Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We
... Click here to view more detail / apply for Disability Service Manager

PERSOLKELLY are in partnership with our client based in Alexandria who are a innovative homewares wholesaler, specialising in all homeware and dcor.
Due to expansion, the team are now looking for an experienced Customer Service Manager to report directly to the Director and be a vital addition to their clients, customers, and project teams.
About the role
The Customer Service Manager role is primarily responsible for contributing to the continuous improvement of staff capability and improvement of the customer experience.
Key Responsibilities:

Provide coaching to team members to ensure the team provides a consistently high standard of customers and stakeholders.
Conduct regular side-by-side call & order management observation.
Subject matter expert, & compliance, to the business policies and procedures
Utilize knowledge to monitor, coach and continuously improve team performance.
Subject matter expert, and multi-skilled, across all B2B customer
... Click here to view more detail / apply for Customer Service Manager

01st November,

Join our newest property at UniLodge Kensington
Drive an outstanding resident experience and contribute to our great culture
Permanent Full Time, 38 hours across a Monday to Friday roster
At UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealands leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, were seeking people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.
   
What role will you play
   
As the Customer Service Manager, you will be responsible for leading the front-line team in the efficient and effective
... Click here to view more detail / apply for Customer Service Manager ? UniLodge Kensington

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. Although you must reside and perform the job functions in the specific geographic location, it will not require you to report to the agency worksite on a regular and recurring basis. The location of this position will be determined upon selection in one of the following states: Illinois, Florida, Ohio, Texas, Washington, Maryland, California, Washington, D.C., Georgia, Colorado, Massachusetts, Pennsylvania, Minnesota, and Wisconsin. 

*The duty station will be determined upon selection and will be located within the geographic area described.

Major duties include but are not limited to the following:

• Incumbent champions assigned client missions and projects within the sector, leveraging Indefinite Delivery Vehicles (IDVs), Small Business Innovation Research (SBIR), Commercial Solutions Openings (CSO), and other innovative non-Federal Acquisition Regulation (non-FAR) based contract mechanisms where appropriate. Incumbent is recognized as a subject matter expert and agency authority on acquisition project management involving the acquisition, definition, evaluation, and delivery of professional services, IT products and services, and R&D acquisitions. Handles the most complex and/or sensitive projects assigned to the division directed and, at times, the wider employing sector/APEX.
• Personally and/or through subordinate staff, develops and executes nationwide and Governmentwide acquisition projects that directly impact client programs of nationwide and/or worldwide significance. Oversees and manages a portfolio of innovative acquisitions that includes non-FAR based contracts/procedures.
• Manages financial resources and personnel, directing tasks to achieve desired project results within the area of responsibility. Demonstrates fiscal responsibility and financial acumen in financial operations, client funding, and contractor cost and appropriations guidelines (e.g., laws, regulations). Manages incrementally funded projects, coaches project managers to anticipate influx of client funding and contractor costs.
• Serves in a senior project management capacity as a critical liaison establishing and maintaining mutual understanding and cooperation between GSA, clients, and industry on highly controversial and/or sensitive matters.

Starting at $143,736 Per Year (GS 15)

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. Although you must reside and perform the job functions in the specific geographic location, it will not require you to report to the agency worksite on a regular and recurring basis. The location of this position will be determined upon selection in one of the following states: Arizona, California, Colorado, Florida, Georgia, Maryland, Massachusetts, New Hampshire, North Carolina, Ohio, South Carolina, Virginia, Washington DC

*The duty station will be determined upon selection and will be located within the geographic area described.

Major duties include but are not limited to the following:

• Employee is recognized as a subject matter expert and agency authority on acquisition project management involving the definition, acquisition, evaluation, and delivery of professional services and IT projects and non-commercial acquisitions. Non Commercial acquisitions include cost reimbursable type contracts. Handles the most complex and/or sensitive projects assigned to the division directed and, at times, the wider employing sector/APEX.
• Personally and/or through subordinate staff, develops and executes nationwide and Governmentwide acquisition projects that directly impact client programs of nationwide and/or worldwide significance.
• Oversees and manages a portfolio of noncommercial acquisitions that includes cost reimbursable type contracts and operates as a subject-matter expert on incrementally funded cost reimbursable contracts.
• Manages financial resources and personnel, directing tasks to achieve desired project results within the area of responsibility. Demonstrates fiscal responsibility and financial acumen in financial operations, client funding, and contractor cost and appropriations guidelines (e.g., laws, regulations).
• Manages incrementally funded projects, coaches project managers to anticipate influx of client funding and contractor costs.
• Serves in a senior project management capacity as a critical liaison establishing and maintaining mutual understanding and cooperation between GSA, clients, and industry on highly controversial and/or sensitive matters.

Starting at $143,736 Per Year (GS 15)

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Supported Living Services based in Nottingham. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

Octal Philippines Inc., a leading player in the Information Technology and Services industry, is seeking a dedicated and passionate PM - Customer Support Manager to join our dynamic team. This role is pivotal in ensuring that our clients receive exceptional support and service throughout their journey with us. The ideal candidate will possess a strong background in customer service management, with experience in managing support operations from a project management perspective. You will be responsible for leading a talented team of customer support representatives, ensuring their performance aligns with our strategic goals and high customer satisfaction standards. Your leadership will involve developing and implementing support strategies, tracking performance metrics, and working closely with other departments to enhance our service offerings. As a PM - Customer Support Manager, you will also play a critical role in training and onboarding new team members. We're looking for someone who is not only a strong leader but also has a deep understanding of customer needs in the technology sector. This position offers a unique opportunity to affect change and innovation in our customer support processes, with a focus on continuous improvement and client satisfaction. If you are driven by results and have a passion for providing top-notch service, we encourage you to apply and become a part of Octal Philippines Inc.'s mission to deliver excellence in IT services.

Responsibilities

• Lead and manage the customer support team to ensure high levels of customer satisfaction and service excellence.
• Design and implement customer support processes and best practices to improve efficiency and service quality.
• Monitor, analyze, and report on key performance indicators (KPIs) to track team performance and customer satisfaction levels.
• Develop training programs for new hires and ongoing training for existing team members to enhance their skills.
• Collaborate with product and development teams to resolve customer issues effectively and improve product offerings.
• Act as the primary point of contact for escalated customer concerns and provide timely resolution solutions.
• Create a customer feedback loop to gather insights and drive continuous improvement in service delivery.

• Bachelor's degree in a relevant field or equivalent experience in customer service or support management.
• Proven experience as a Customer Support Manager or similar role in the IT industry.
• Strong understanding of customer service metrics and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and draw actionable insights to improve performance.
• Experience with ticketing systems and customer relationship management (CRM) software.
• Strong problem-solving skills and ability to manage difficult situations professionally.

CUSTOMER DEVELOPMENT MANAGER


Ideal for someone looking to progress their career as a relationship manager.
Competitive annual salary of $70k per year Super.
Incredible mentorship and training provided to upskill and ensure you succeed to fast track your career.
 
WOW Recruitment is looking for a Customer Development Manager here in Sydney. Our client is one of the world?s leading suppliers of graphic design and marketing collateral with a presence in 20 countries.
 
WHAT YOU WILL DO


To open mutually beneficial trading relationships with new and existing accounts.
Ensure that Company Information Systems (CRM) are maintained and updated to reflect customer engagements and needs.
Qualify customer potential in line with companies SP&E process to enable account assignment.
To maintain a high level of service in all dealings with both internal and external customers and colleagues.
Provide
... Click here to view more detail / apply for Customer Development Manager