Total 165 Manager level Customer Service job vacancies in Kilmarnock, East Ayrshire, KA2 0IL

Our client is an ASX 100 iconic market leader, and today they are seeking to appoint an inspirational and transformational National Customer Service & Administration Manager to lead their national Inbound Customer Service Contact Centres and their Administration Support Teams whilst also proactively taking full responsibility for premium customer escalation management ($1m customers nationally), all whilst playing a key role in the transformation of this B2B customer centric multi-site/national operation. 
Key to our client?s success has been their ability to position their people at the forefront of their decision making, along with CX excellence. You will be supporting a significant multi-service multi-site operation as you lead these business critical functions.


So, what?s in it for you?  The opportunity to:  



Enjoy a salary package of up to $185k 10% STIs
Have full accountability for representing a national inbound Customer Service Contact Centres and their

... Click here to view more detail / apply for National Customer Service Manager

Service Manager (Automotive)
Generous Financial Package
Car & Benefits
Eastbourne Area

“There are no traffic jams along the extra mile”

Job Description
An opportunity has arisen for an experienced Service Manager to run the service department in this commercial Main Dealer setting. This demanding role will require a candidate with the drive and ambition to push forward a Dealership with a team of 14 to manage and draw the best from. If you have what it takes to make this role your own, do not delay, apply TODAY!!

Responsibilities
• Oversee and grow team performance across the service side of the business
• Wort to KPI’s in relation to the department and budgets
• Undertake financial and budgetary requirements of the role
• Ensure manufacturer, and dealership standards are met in relation to customer service and satisfaction

Qualifications
• Experience in the role of running a service department
• Proven track record of supporting, and mentoring service team members
• Ability to oversee service department duties
• A stable work history

Salary and Benefits
• Basic salary DOE
• Generous bonus scheme
• Standard motor trade hours
• Excellent company benefits

Other Opportunities
If you are looking for something else in the Automotive sector, please get in touch, as at ASI Automotive Recruitment, we make it our mission to find the right job for YOU!!

Referral Scheme
If you’re not an Aftersales Manager, but you know of someone who is and maybe interested we will pay £75 in vouchers of your choice for a successful recommendation. If you’re interested or know of someone that might be please get in touch.

Important
ASI Recruitment will not forward your CV to any job without speaking to you first, can you please make sure your contact details are on your CV, Mobile, Email and Landline if you have one
The job is based in East Sussex and our client would like you to have a commute you can carry out in the long term.
If you would like to know more about this exciting opportunity, please get in touch with your current and accurate CV.
Our standard procedure is to speak to you before we send your CV to any of our clients so, please make sure your contact details are on your CV.

Are you ready to step into a leadership role that truly makes a difference? We're looking for a passionate Service Manager to join a thriving organisation at an exciting time of growth. You'll oversee three mental health services in East Sussex (with Eastbourne as your main base, all services within 20 minutes of each other), supporting 16 clients and leading a team-including two Deputies-to deliver exceptional, person-centered care.

This isn't just a job; it's a chance to shape lives, drive innovation, and grow with a company that's committed to empowering independence and recovery through therapeutic optimism and specialist mental health provision.

What's in it for you?

• Competitive salary: Up to £42,000 per year
• Company pension and health & wellbeing programme
• On-site parking and a referral programme
• A full-time, permanent role (Monday to Friday)
• Exciting career progression opportunities as the company expands

What you'll do:

• Take charge of three supported accommodation services, ensuring the safe and effective delivery of care.
• Lead with confidence, promoting independence and empowering clients to thrive within their communities.
• Oversee budgets and ensure financial performance aligns with company goals.
• Drive quality and compliance through a robust Quality Assurance Framework.
• Build strong client relationships, improving satisfaction and engagement across services.
• Play a key role in shaping the strategic vision and identifying local needs.

What we're looking for:

• A strong, self-motivated leader who thrives on taking initiative.
• Proven experience in managing budgets, compliance, and service quality.
• A background in performance management and service growth.
• Exceptional prioritisation and delegation skills to handle a dynamic environment.
• Experience with supporting individuals with mental health, learning disabilities and / or dual diagnosis

Why join this team?
You'll be part of a company that believes in people-their potential, their recovery, and their right to live independently. With a culture built on therapeutic optimism, this is your opportunity to work in an environment that celebrates individuality, diversity, and inclusivity.

Join now and make your mark during an exciting period of growth, with plenty of opportunities for career progression as the organisation continues to expand its services.

If you're ready to bring your leadership skills, compassion, and drive to a role that changes lives, we'd love to hear from you!

Get in touch today to find out more and take the first step towards an incredible new chapter in your career.

This could be a great opportunity for someone who is a Service Lead, Service Manager, or Care Manager within mental health or learning disabilities.



INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

**PREVIOUS APPLICANTS NEED NOT APPLY**



Title: Customer Account Manager

Contract: Permanent, Full-Time

Hours: 35 hours per week

Persona: Agile (20-40% in office and 3-4 days working from home)

Office Location: West Ham Lane, London or Sale Point, Manchester

Salary: Starting from - £45,762 per annum (London)

£39,969 per annum (Outside London)



Role Profile - Customer Account Manager.pdf



Closing date for completed applications: 3rd December, 2024 at 11:59 pm



**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated



L&Q’s Future Shape Strategy sets Operational Excellence as a cornerstone of our mission, with a commitment to delivering reliable, repeatable, and consistent services. As we continue to reshape our Income Management Team and ways of working, this is an exciting opportunity for you to join as a Customer Account Manager and help guide our team through the next phase of transformation. You’ll lead and mentor a talented group of Income Management professionals, directly impacting L&Q’s service delivery and our residents’ experience.



You will have experience of leading a professional, customer and performance-focused income recovery and enforcement service that aligns to L&Q’s wider organisational values and performance indicators.



You will be responsible for the day-to-day management of our Customer Account Teams providing expert support, guidance and mentoring to ensure we consistently deliver the right level of service to our residents. You will own complaint resolution and be responsible for working across Teams to ensure we have the right capabilities and capacity in place to meet demand.



Whether driving a consistent ‘One Team’ culture across Income Management, being the face of Income Management to colleagues across L&Q or building relationships with third-party providers, you will need a proven track record of building long lasting effective working relationships with a wide variety of stakeholders. Along with this, you will need to be a great communicator with the ability to convey complex information in a consumable way.



Above all to be great at this job you’ll need to be analytical, a natural problem solver and committed to delivering results.



Additionally, you will need to be passionate, target driven, confident and able to interact positively with our stakeholders. You should have a flair for problem solving and a determination to achieve positive outcomes with an ability to work with, lead and motivate team performance and have a track record of delivering significant change which improves business effectiveness in sustainable ways.



Finally, you will need to be resourceful and organised in your approach and demonstrate an ability to identify risks and prioritise both your own and your Team’s work to meet set deadlines.



If successful, you will report into one of our Regional Income Managers and lead a Team of Income Management professionals across a geographical ‘patch’.



What You'll Bring:

To excel in this role, you'll need:

Income Management Knowledge and Experience: Subject Matter Expert across the arrears lifecycle with knowledge of Housing Law, Landlord and Tenant Act, Welfare Reform and legal procedures and documentation
Management and Leadership: Experience of leading and managing successful multi-disciplinary teams in a fast paced, challenging environment with a proven track record of managing change and motivating teams to consistently achieve KPI’s. Strong team working and team building skills.
Communication and Customer Service: Exceptional communication and customer service skills that live L&Q’s values and set the standard for the Income Management Team. Ability to communicate effectively with internal and external stakeholders using a variety of tools and methodologies
Organisation and Time Management: Self-motivated with excellent organisational skills and able to effectively prioritise their own and their Team’s workload in a pressured environment
Stakeholder Management: Able to work with and communicate with internal and colleagues to drive positive outcomes for residents. Ability to own relationships with external providers ensuring value for money in the goods and services provided. Proven experience of working with and proactively managing stakeholders across a wide range of escalated account types.


L&Q is a large, fast-paced, and passionate organisation with a strong mission to combine its social purpose and commercial drive to create homes and neighbourhoods everyone can be proud of.



We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.



Looking to leverage your expertise and leadership in a role that directly impacts our residents and team success? Apply today and contribute to our mission!

Proud member of the Disability Confident employer scheme

WHAT IS THE APPEALS (AP) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

The IRS Independent Office of Appeals has career opportunities for you!

Vacancies will be filled in the following specialty areas:
Independent Office of Appeals, Examination Appeals

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Starting at $122,198 Per Year (IR 4)

The purpose of this role is to provide continuous cover and support throughout the Rennie Grove Peace shop network and / or to work on specific projects as required.

Main duties and responsibilities:

Experience in retail or charity sector.
Strong interpersonal and selling skills.
Excellent customer service and rapport building skills.
Good people management skills.
Hands on leadership skills.
High energy and a passion for the charity.
You are a strong team player, a lover of charity retail, with an immense desire to have a successful career in charity retail. If you are looking for a company that offers support, recognition, coupled with a fun working environment, then this is the role for you

Applications close at midday on 06 December 2024.

Company Culture
Working with an organisation who value community engagement & wellness of all residents and their staff members. Offering opportunities to further develop your career with access to financial support with training programs & internal development into leadership.
Opportunities available for clinical leaders who are ready for a step up or open for a change, other roles available within the region include: Registered Nurses & Clinical Care Coordinators! Reach out for more information.
About the Role:
As a Clinical Manager you will be working collaboratively within the leadership team within this medium aged care service within a beautiful location of Tasmania.
You will thrive leading your team, providing them with the motivation & continuous development required to be able to perform their duties, whilst ensuring every residents clinical care needs are met & maintained in line with care planning & industry
... Click here to view more detail / apply for Clinical Care Manager

Settlement Support and Community Care | Little Collins Street (HQ) | Maximum Term - Full-time




Full-time maximum term position to 1 November based in Bairnsdale
Annual salary is $70,561 11.5% super
Other benefits include:
Regular performance feedback and performance review process Supportive environment and caring work culture with work/life balance Cultural Diversity Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases Employee Discount Program (Flare) Employee Assistance Program (EAP) Annual Leave Loading of 17.5% Flexible Working Arrangements where it meets operational requirements

About the role

Minimum of a Diploma in Allied Health, Social Work or Registered Nursing or similar field; and Registration to practice as an Enrolled Nurse
Be an energetic and enthusiastic team player and contributor
Ability to successfully manage client case


... Click here to view more detail / apply for Enrolled Nurse/Case Manager My Aged Care

Job Description

Effectively manage early learning and childcare for children 0-8 years and their families and support the better integration of universal services within a specified locality in order to assist with the promotion, delivery and integration of the Council’s key objectives; specifically in relation to the Community Plan, Shared commitments, Single Outcome Agreement and Best Value.

Requirements

The duties of the post involve Regulated Work with children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007. Successful applicants for such posts will be required to become a Protecting Vulnerable Groups (PVG) Scheme member in respect of Regulated Work with either or both of these groups as appropriate, or if they are already a Scheme member, be subject to a PVG Scheme Record Update, before any formal offer of employment can be made by East Ayrshire Council.

Please note:- PVG members' records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG Scheme Record or Scheme Record Update, if relevant to the post being applied for, will be discussed with the applicant prior to any formal offer of employment being made.

We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.

If you apply for this post, please add the following email address to your safe sender list to ensure that any MyJobScotland related e-mails go directly to your inbox - noreply@myjobscotland.gov.uk.

Responsibilities

This is a permanent full time, term time post based at Cairns Early Childhood Centre, Kilmarnock. The hours of work will be 35 hours per week, to be worked Monday - Friday.

The full time salary of this post is between £53,071 - £58,003 per annum.

The actual full time, term time salary of this post is between £45,419 - £49,749 per annum.

This is an exciting opportunity for an experienced individual with a talent for achievement, innovation, partnership working and community inspiration to lead an Early Childhood Centre delivering funded early learning and childcare for children.

If you require further information, please contact Carol McGregor at Carol.McGregor@east-ayrshire.gov.uk.

Proud member of the Disability Confident employer scheme

We are looking to recruit a professional and experienced Project Manager to join our long running Housing Related support service in North East Lincolnshire. Working alongside a team of support workers, and the Mental Health Operations Manager, you will ensure the service provides flexible and bespoke, outcome-focused support packages to vulnerable single people, couples and families and expectant mothers over the age of sixteen to maintain their accommodation independently or who require HRS to access accommodation.

You will offer support the Operations Manager to line manage a staff team to ensure that they are working to meet service user goals and aspirations. You will also undertake a range of holistic assessments. You will work in a strengths based way to understand service user needs, and risk, creating support plans and accurate records on our ECCO system.

You will have an eye for quality and a high level of empathy. You will promote a positive culture in our service and work to ensure that our service users meet their potential.




Vacancy Reference Number: 71870

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number




Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Total remuneration range $149,914 to $158,607 pa
Full-time continuing appointment
Toowoomba, Springfield or Ipswich campus


Total remuneration range $149,914 to $158,607 pa
Full-time continuing appointment (36 hours/week)
Toowoomba, Springfield or Ipswich campus

At UniSQ, Australias leading regional University, were committed to innovation, excellence and providing an exceptional experience for our students and staff. Our ICT Client Support team plays a vital role in delivering high-quality, proactive services to ensure a seamless ICT experience across all UniSQ campuses.
As we enter a period of transformation and innovation, were looking for a dynamic Service Delivery Manager to lead our ICT contact centre to ensure our support processes, incident management and resolution delivers an exceptional standard of service across the University.
Who you are
Youre an agile, innovative leader with a passion for service excellence and process improvement. You
... Click here to view more detail / apply for Service Delivery Manager

Epworth HealthCare is Victoria?s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia?s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 
Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.
In this Full-time role, based in Box Hill, you will be responsible for the end to end process of patient admission and ensure this is managed effectively and efficiently. You will be part of the Patient Services team and report to the Operations Manager.
You will make an impact by:

Leading and modelling an environment that is focused on customer service, clinical care and patient experience.
Lead and manage a process of continuous improvement.
Actively lead
... Click here to view more detail / apply for Patient Services Centre Manager

Responsibilities:

• End to end stakeholders management

• Manage customer support after the conclusion of the contract

• Responsible of transparent and traceable billing of contracted services

• Single point of contact for all issues and requests with regard to steering, planning and controlling the services to be provided by T-Systems

• Manage continuous improvement of interaction with regard to Customer-to-Customer processes

• Accountable for projects and major orders or services, i.e. more complex services which are not in the scope of regular operation

• Coordinate external suppliers (subcontractors)

• Establish a coordinated and timely service reporting, conducting service reviews and controlling service levels

• Implement changes in line with the contractual stipulations and in cooperation with the units involved

• Propose measures for continuous improvement of service performance

• Identify opportunities and topics in areas where T-Systems has profound experience and is capable of contributing to the customer’s added value beyond the contractually agreed scope of services

• Coordinate operational and strategic targets with the customer.

• Single point of contact to the customer for all non-contractual and non-commercial items including relevant liquidated damages

• Plan, organize and leads regular progress meeting

• Close cooperation with Operation Manager to provide service operations maintained to contractual service level requirements

• Adherence to accreditations / certifications as required, including but not limited to ISO 20000 and ISO 27001

• Driving continuous improvement within the services provided which are evidenced through customer satisfaction ratings

• Driving innovation in Service Operations to improve quality of service and cost efficiency

• Provide ‘Out of Hours’ management escalation for severe business impacting issues

• Ensure conformance to T-Systems’ and the local/global security policy in close cooperation with Customer Security Manager

General Requirements:

• Planning and control of existing revenue and of service delivery in time / quality / costs

• Contract implementation in commercial systems as well as initial and formal ordering

• Ordering of internal / external deliveries including order processing and project contracting of multidisciplinary project teams (e.g. transition and implementation projects)

• Quality monitoring at the contract level

• Ensuring agreed terms of delivery and services

• Project management of small to medium customer deliverables

• General knowledge of IT Infrastructure, Cloud Concepts and Digital Transformation

Communications / Reports

• Regular communications with customers for delivery and services within the contractual framework. Face to Face, virtual, email and telephone based.

• Contact person for the customer for commercial matters within the contractual framework in coordination with the account teams

• Handling of customer complaints and escalations within the framework of the complaint management process

• Conduct customer service reviews and track derived measures and activities

• Regular communications with Operations and Sales for performance and quality

• Providing the agreed invoicing data

• Tracking invoice payment

• Customer reporting / SLA monitoring according to customer requirements, management reporting (technical and SLA)

• Ensuring high customer satisfaction – including measurement process

Sales Process

• Driving the up-selling and cross-selling sales process within the account

• End-to-end ownership of the sales to delivery process (feasibility, time, quality, budget)

Financials

• Responsibility for revenue, expenditure, gross profit and complete invoicing

• Responsibility for budgeting and forecasting revenue, gross profit of contracts (existing business) in coordination with account team

• Ensuring capacity management to secure the required Service line tasks

• Responsibility for contract management and controlling (internal and external)

Language Proficiency

• Able to speak and write fluently in Japanese and English (for Japanese speaking customers)