Total 9 Manager level Customer Service job vacancies in Health Promotion Board

About Health Sciences Authority

We are a statutory board under Ministry of Health that regulates health products, serve the administration of justice, secure the nation’s blood supply, and safeguard the public’s health.
About Blood Services at HSA

We secure the nation’s blood supply by ensuring a safe and adequate blood supply for public and private hospitals.

We are looking for a highly driven individual to be part of HSA’s Blood Resources Division- Blood bank team, where you will play a key role in supporting the National Blood Programme (NBP). In this front-facing role, the individual will work closely in a dynamic team to maintain and uphold operational efficiencies, safety and quality standards of our blood collection centres’ at the highest levels.

This role will be responsible for motivating, leading, and managing a team of officers within our blood banks. Additionally, the individual will play a strategic liaison role working closely with the Division’s management team on crucial initiatives.

A passion for service and people management is a must. This is an exciting opportunity within the healthcare community, and we’d love to hear from experienced service & management professionals! Experienced industry professionals with relevant transdisciplinary skills looking to transition into the healthcare sector are welcomed to apply.

Desired Attributes

• Driven by passion for Community Service and Civic mindedness
• A natural leader, well versed in people, process and service management strategies
• An excellent communicator and problem solver with a good sense of situational awareness
• Agile, with the ability to manage pressure well in a fast-paced environment
   

[What you will be working on]

Responsibilities:-

• Leads a team of officers across blood collection centres to plan, support and manage operations.
• Strives to maintain Donor feedback above 90%. Monitors Donors Engagement and Retention rates through feedback management.
• Reviews and synthesizes centres’ performance data, closely monitoring operational productivity and efficiency of work processes. Identifies opportunity areas for improvement.
• Oversees Asset Management, Budget Planning & Centre-level Procurement of non-clinical items for the Division
• Closely supports Facilities Management and Workplace Safety requirements of collection centres. 
• Supports Infrastructure, Human Resources, Security & Safety matters at Division level.

What you can look forward to

• Comprehensive training and extensive Learning and Development opportunities and career progression prospects.
• Competitive total package including shift allowances, bonus payouts and other staff benefits.

[What we are looking for]

Requirements

• 2 to 5 years of relevant working experience managing of operations in Healthcare, Community Services, Public/Civil Services or Hospitality settings
• Familiar with the usage of data visualization and data analytics tools, e.g. tableau
• Productivity/Agile/Project Management certifications would be advantageous
• Experienced professionals exploring a mid-career switch are welcomed to apply
• The Centre Manager/Senior Centre Manager will be rostered for duty covering morning, afternoon and weekend shifts, across a 5-day work week supporting the blood collection centres operations hours.
• Team members are not required to perform night shift.

Our Blood banks operate 6 days a week*, between 9am – 8pm* (operating days/hours vary based on location).

Visit https://giveblood.sg  to find out more.

Shortlisted candidates would be contacted within 30 days from the closing date of the advertisement. We regret that only shortlisted candidates would be notified.

The successful appointee will be placed on a one-year contract at the first instance.

The Health Promotion Board’s vision is to make Singapore a nation of healthier people.

Come be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioural change.

The mission of the Youth Preventive Service (YPS) Group of the Health Promotion Board (HPB) is to promote good health through early detection and intervention to reduce ill health among school-going children. The services provided by the Group include health and dental screening, immunisation, and healthy lifestyle programmes.

You will be a part of the YPS Strategic Operations department, which spearheads process transformation aimed at achieving operational efficiency, quality services and excellence in customer experience.

What You Can expect

As a member of the Strategic Operations Department, you will play a pivotal role in designing tailored communication and engagement strategies, as well as enhancing our user experience to better connect with and address our customer concerns.

Key Responsibilities:

• Design, develop and implement engagement strategies and action plans to effectively inspire our children, youths, and families to make healthier choices.

• Manage the creation of marketing materials and content for both Above-the-Line and Below-the-Line communication channels, and coordinate with internal and external teams to ensure consistent messaging across all channels.

• Utilize data-driven insights to optimize customer engagement and conversion across both analogue and digital channels.

• Monitor and analyze user feedback and behavior to continually improve customer experience.

• Stay updated on industry trends and best practices to drive innovation in digital marketing and user experience design.

What an ideal candidate looks like

An ideal candidate will be a dynamic and self-motivated individual with at least 5 years of relevant working experience. The candidate should possess:

• Proven experience in digital marketing, with a focus on tailored communication, user engagement, and user experience enhancement.

• Strong understanding of digital marketing tools, performance metrics and analytics, and customer relationship management (CRM) systems.

• Have experience in managing marketing communications and campaigns. Strong ability to work independently to craft content and resources for the target audience.

• Excellent communication and creative skills, with the ability to craft compelling and personalized communication content.

• Preferred Qualifications:

  • Bachelor’s degree in Marketing, Communications, Business, or a related field.

  • Experience in user experience (UX) design and optimization.

  • Familiarity with A/B testing and multivariate testing methodologies.

  • Certification in digital marketing or related fields.

AHC SGMC Behavioral Health

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

 

Adventist Healthcare seeks to hire an experienced Assistant Manager RN or Social Worker for our Care Navigation Behavioral Health Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As an Assistant Manager RN or SW, you will:
•Support departmental and organizational financial goals of minimizing potentially avoidable utilization and length of stay as well as reducing readmission rate.
•Lead team to ensure that delays to care are minimized and that effective discharge plans are developed to navigate patients to the most appropriate level of care in a timely manner (for inpatient).
•Lead team to collaborate with the acute care teams, post-acute care teams, and physician practices to ensure patients are navigated to the most appropriate level of care in outpatient setting (for outpatient).
•Ensure active participation in Interdisciplinary Rounds and other patient care conference
•Lead delivery of care provided by Care Navigation team to ensure that patients’ needs are addressed, and that documentation meets standards.
•Implement the departmental strategic plan.
•Collaborate with Utilization Review leadership to understand trends of discharge barriers and denials.
•Facilitates the development of systems, processes and PI that drives optimal performance for the department.
•Oversee and evaluate the performance of the Care Navigation team.

RN Qualifications include:
•Degree in nursing (Associate, Diploma or Baccalaureate)
•Baccalaureate degree in nursing preferred
•Current Maryland State nursing license
•Certification in department-specific area within the first year of the position
•Two years’ work experience preferred in department-specific area
•One year supervisory experience preferred
•Active American Heart Association Basic Life Support (BLS) certification required


SW Qualifications include:
•Master of Social Work required
•3 – 5 years’ experience in patient navigation, discharge planning, or care coordination
•At least one year of prior leadership experience preferred
•Active Maryland license as LCSW-C or LCSW with plans to achieve LCSW-C in 1 year
•Active American Heart Association Basic Life Support (BLS) certification required

Work Schedule:

Full-time, Monday- Friday.

#GR8 Nursing

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• 403(b) retirement plan

• Free Employee parking

• Benefits Eligible Positions:

  • Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]

  • Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting  

  • Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members

  • Subsidized childcare at participating childcare centers

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

 

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act.  As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

 

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law.  Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. 

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
 

Primary Location

SITE - Priority Health - 1231 E Beltline - Grand Rapids

Department Name

PH - Care Management - DSNP

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

We are hiring for:

Care Manager Extender / Child Behavioral Health / Alexander County

Type:

Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!  

Provides whole person, integrated care management in service sites, homes and communities through face to face and other interactions and through the work of integrated care teams. Promotes whole person care directed at better health outcomes and addressing all needs spanning physical and behavioral health, I/DD, pharmacy, and unmet health related resources. Ensures sustained high quality of care and services to persons with mental health, substance use and/or developmental disabilities. Complies with company, state and federal policy.

Pay: $15.00-$22.00

Location: Alexander County

Required Education/Experience:

Education- High School Diploma or equivalent; Must be at least 18 years of age

Experience- Must meet at least one of the following requirements:

o Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system.*

OR

o Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialists.

OR

o  Be a parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member).*

OR

Have two (2) years of paid experience performing the following types of functions, with at least one year of paid experience working directly with the Tailored Care Management eligible population: 

• Performing general outreach, engagement, and follow-up with members 
• Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation) 
• Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing 
• Sharing information with the care manager and other members of the care team on the member’s circumstances 
• Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services 
• Participating in case conferences 
• Support the care manager in assessing and addressing unmet health-related resource needs 

License:

• Must have Valid Driver's License

Essential Job Related Responsibilities

• Care Management Service Delivery –  Performs general outreach, engagement, and follow-up with members; coordinates services/appointments (e.g., appointment/wellness reminders, arranging transportation); Engages in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing; shares information with the care manager and other members of the care team on the member’s circumstances; Provides and tracks referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services; Participates in case conferences; supports the care manager in assessing and addressing unmet health-related resource needs. Implements workflows, policies and procedures, and documentation standards that promote whole person care.. Maintains a positive and professional image in the work setting and community.  Follows policies and procedures to ensure accountability of service delivery.
• Best Practices – Demonstrates a passion for positive change by continuously improving and defining innovative care management interventions.  Stays up to date with current best practices and keeps the team continuously informed about best practice innovations.
• Cross-functional Collaboration - Collaborates cross-functionally with other Integrated Care Team members, community organizations and RHA departments to ensure success of Care Management implementation.
• Person-Centered Approach – Maintains a person-centered philosophy focusing on an individual’s strengths, needs, and preferences that promote health, wellness, and safety.  Fosters a person-centered culture with Care Management Teams to optimize individual education around self-management, disease management, and integrated healthcare planning. 
• Quality Assurance and Use Of Data - Implements the strategic use of data to support delivery of effective, integrated, and well-coordinated care management services..  Ensures individual data sharing and storage consistent with state and company policies.
• Maintains a Safe and Healthy Environment- Implements all organization health and safety policies and procedures. 
• Financial Performance -   responsible for documenting services provided in a timely manner in order to be appropriately accounted for reimbursement purposes
• Ensures proactive and effective communication - Establishes and maintains frequent and regular communication with persons supported, family members, other team members and colleagues.  Fosters open communication and feedback. Helps maintain focus on care planning goals and outcomes. Establishes and maintains strong external relationships, to include providers, community organizations, and Clinically Integrated Networks (CIN). 
• Ethics & Compliance – Supports and participates in an ethical culture in conjunction with the RHA Code of Conduct and Ethics and Compliance Program, emphasizing confidentiality and no retaliation policies.  Directs the confidential and immediate investigation into allegations of abuse, neglect, exploitation, theft, fraud, waste, misconduct, and violations of ethics and compliance practices according to company policy. Ensures protections of individuals served during investigations.  Ensures all external reporting requirements are followed.  Ensures adequate follow- through on recommendations from investigation reports. Participates as assigned as designated members  to Quality Improvement Committee, Quality Assurance Committee, Quality Management Team, Safety, Task Force and Human Rights Committee meetings.

#caremanagement

#indcare

Pre-employment screening:

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

*contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA:

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

If you are ready to make a difference in the lives of people we serve and support apply to join the team today.

We are hiring for:

Care Manager Extender / Mitchell and McDowell County

Type:

Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!  

Provides whole person, integrated care management in service sites, homes and communities through face to face and other interactions and through the work of integrated care teams. Promotes whole person care directed at better health outcomes and addressing all needs spanning physical and behavioral health, I/DD, pharmacy, and unmet health related resources. Ensures sustained high quality of care and services to persons with mental health, substance use and/or developmental disabilities. Complies with company, state and federal policy.

Pay: $15.00-$22.00

Location: Mitchell and McDowell County

Required Education/Experience:

Education- High School Diploma or equivalent; Must be at least 18 years of age

Experience- Must meet at least one of the following requirements:

o Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system.*

OR

o Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialists.

OR

o  Be a parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member).*

OR

Have two (2) years of paid experience performing the following types of functions, with at least one year of paid experience working directly with the Tailored Care Management eligible population: 

• Performing general outreach, engagement, and follow-up with members 
• Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation) 
• Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing 
• Sharing information with the care manager and other members of the care team on the member’s circumstances 
• Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services 
• Participating in case conferences 
• Support the care manager in assessing and addressing unmet health-related resource needs 

License:

• Must have Valid Driver's License

Essential Job Related Responsibilities

• Care Management Service Delivery –  Performs general outreach, engagement, and follow-up with members; coordinates services/appointments (e.g., appointment/wellness reminders, arranging transportation); Engages in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing; shares information with the care manager and other members of the care team on the member’s circumstances; Provides and tracks referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services; Participates in case conferences; supports the care manager in assessing and addressing unmet health-related resource needs. Implements workflows, policies and procedures, and documentation standards that promote whole person care.. Maintains a positive and professional image in the work setting and community.  Follows policies and procedures to ensure accountability of service delivery.
• Best Practices – Demonstrates a passion for positive change by continuously improving and defining innovative care management interventions.  Stays up to date with current best practices and keeps the team continuously informed about best practice innovations.
• Cross-functional Collaboration - Collaborates cross-functionally with other Integrated Care Team members, community organizations and RHA departments to ensure success of Care Management implementation.
• Person-Centered Approach – Maintains a person-centered philosophy focusing on an individual’s strengths, needs, and preferences that promote health, wellness, and safety.  Fosters a person-centered culture with Care Management Teams to optimize individual education around self-management, disease management, and integrated healthcare planning. 
• Quality Assurance and Use Of Data - Implements the strategic use of data to support delivery of effective, integrated, and well-coordinated care management services..  Ensures individual data sharing and storage consistent with state and company policies.
• Maintains a Safe and Healthy Environment- Implements all organization health and safety policies and procedures. 
• Financial Performance -   responsible for documenting services provided in a timely manner in order to be appropriately accounted for reimbursement purposes
• Ensures proactive and effective communication - Establishes and maintains frequent and regular communication with persons supported, family members, other team members and colleagues.  Fosters open communication and feedback. Helps maintain focus on care planning goals and outcomes. Establishes and maintains strong external relationships, to include providers, community organizations, and Clinically Integrated Networks (CIN). 
• Ethics & Compliance – Supports and participates in an ethical culture in conjunction with the RHA Code of Conduct and Ethics and Compliance Program, emphasizing confidentiality and no retaliation policies.  Directs the confidential and immediate investigation into allegations of abuse, neglect, exploitation, theft, fraud, waste, misconduct, and violations of ethics and compliance practices according to company policy. Ensures protections of individuals served during investigations.  Ensures all external reporting requirements are followed.  Ensures adequate follow- through on recommendations from investigation reports. Participates as assigned as designated members  to Quality Improvement Committee, Quality Assurance Committee, Quality Management Team, Safety, Task Force and Human Rights Committee meetings.

#caremanagement

#indcare

Pre-employment screening:

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

*contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA:

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

If you are ready to make a difference in the lives of people we serve and support apply to join the team today.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$32.40

to

$40.50

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

It starts with heart. That is what you will do each day. As a Case Manager at Monument Health, you will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day.

As a Case Manager, you will be responsible for the collaboration of medical staff, patients, family, and the Healthcare team by assessing, facilitating, planning, and advocating for the health needs of a patient resulting in quality, cost-effective outcomes. You will establish goals and priorities consistent with the mission and goals of Monument Health as well as work to meet the individualized plan of care for the patients of our communities.

Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Coordination of services for hospitalized patients whose care needs range from observation level of care to emergent/urgent higher level of care transitions to include facilitation of payer authorization and transportation. 
• Patient triage for hospitalized patients to ensure transitions to other appropriate settings which range from post-acute care to acute care transitions. 
• Uses critical thinking skills to assist providers in establishing plan of care recommendations for hospitalized patients.
• Partners with providers and Physician Advisors/Medical Directors to escalate cases for review on complex cases in compliance with Conditions or Participation and Escalation standards.
• Optimize care coordination with hospital, ER, nursing homes, assisted living facilities, physicians and community resources as necessary.   Facilitates planning for patient/family needs to ensure a smooth transition for the patient across the continuum of care.
• Coordinates the provider aspect of federal/state organization functions as detailed in the Conditions of Participation and other appropriate regulations.
• Supports the Medical Staff Quality Review process by identification of issues related to quality indicators set forth by the Medical Staff.
• Creates and updates the Plan of Care (POC) to include patient/family-centered goals with interventions that reflect the changing needs of the patient/family unit and is consistent with their current needs and desires.
• Maintains a working knowledge and relationship with community resources and payer benefits that link the individual with the most appropriate resources. Assists by maintaining expertise on benefits, reimbursement and contract/regulation changes per payer guidelines, Medicare and Medicaid to facilitate appropriate reimbursement, education and guidance to assist the Healthcare team and patient/family in decision making.
• Facilitates planning for patient/family needs to ensure a smooth transition for the patient across the continuum of care to include offering guidance to patients / families regarding applications for funding, guardianship and charity care programs as needed.
• Evaluates current treatment plan to identify barriers, determine realistic goals and objectives, and seek potential alternatives in conjunction with the medical staff. Coordinates team efforts with support services departments to ensure appropriate care and smooth discharge transition.
• Is a visible resource on the unit and coordinates interdisciplinary team huddles/communication, identifying and communicating the patient’s Healthcare needs based on the best practice standards to ensure care and communication needs are met in relation to both internal and external providers/services, ancillary department services, core measures, compliance with internal policies/regulatory guidelines and True North metrics.
• All other duties as assigned.

Additional Requirements

Required:
Education - Completion of a nursing education program that is approved by a board of nursing

Certification - Registered Nurse (RN) - South Dakota Board of Nursing

Preferred:
Education - Bachelors in Nursing

Experience - 5+ years of Acute Experience; 5+ years of Registered Nurse Experience
Certification - Commission for Case Management Certification (CCMC) - Accredited University or accredited training professionals

Physical Requirements:
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Job Category

Patient Services

Job Family

Care Coordination

Department

RCH Care Management

Scheduled Weekly Hours

40

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$32.40

to

$40.50

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

It starts with heart. That is what you will do each day. As a Case Manager at Monument Health, you will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day.

As a Case Manager, you will be responsible for the collaboration of medical staff, patients, family, and the Healthcare team by assessing, facilitating, planning, and advocating for the health needs of a patient resulting in quality, cost-effective outcomes. You will establish goals and priorities consistent with the mission and goals of Monument Health as well as work to meet the individualized plan of care for the patients of our communities.

Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Coordination of services for hospitalized patients whose care needs range from observation level of care to emergent/urgent higher level of care transitions to include facilitation of payer authorization and transportation. 
• Patient triage for hospitalized patients to ensure transitions to other appropriate settings which range from post-acute care to acute care transitions. 
• Uses critical thinking skills to assist providers in establishing plan of care recommendations for hospitalized patients.
• Partners with providers and Physician Advisors/Medical Directors to escalate cases for review on complex cases in compliance with Conditions or Participation and Escalation standards.
• Optimize care coordination with hospital, ER, nursing homes, assisted living facilities, physicians and community resources as necessary.   Facilitates planning for patient/family needs to ensure a smooth transition for the patient across the continuum of care.
• Coordinates the provider aspect of federal/state organization functions as detailed in the Conditions of Participation and other appropriate regulations.
• Supports the Medical Staff Quality Review process by identification of issues related to quality indicators set forth by the Medical Staff.
• Creates and updates the Plan of Care (POC) to include patient/family-centered goals with interventions that reflect the changing needs of the patient/family unit and is consistent with their current needs and desires.
• Maintains a working knowledge and relationship with community resources and payer benefits that link the individual with the most appropriate resources. Assists by maintaining expertise on benefits, reimbursement and contract/regulation changes per payer guidelines, Medicare and Medicaid to facilitate appropriate reimbursement, education and guidance to assist the Healthcare team and patient/family in decision making.
• Facilitates planning for patient/family needs to ensure a smooth transition for the patient across the continuum of care to include offering guidance to patients / families regarding applications for funding, guardianship and charity care programs as needed.
• Evaluates current treatment plan to identify barriers, determine realistic goals and objectives, and seek potential alternatives in conjunction with the medical staff. Coordinates team efforts with support services departments to ensure appropriate care and smooth discharge transition.
• Is a visible resource on the unit and coordinates interdisciplinary team huddles/communication, identifying and communicating the patient’s Healthcare needs based on the best practice standards to ensure care and communication needs are met in relation to both internal and external providers/services, ancillary department services, core measures, compliance with internal policies/regulatory guidelines and True North metrics.
• All other duties as assigned.

Additional Requirements

Required:
Education - Completion of a nursing education program that is approved by a board of nursing

Certification - Registered Nurse (RN) - South Dakota Board of Nursing

Preferred:
Education - Bachelors in Nursing

Experience - 5+ years of Acute Experience; 5+ years of Registered Nurse Experience
Certification - Commission for Case Management Certification (CCMC) - Accredited University or accredited training professionals

Physical Requirements:
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Job Category

Patient Services

Job Family

Care Coordination

Department

RCH Care Management

Scheduled Weekly Hours

32

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

HOW WE CARE FOR YOU:

SUMMARY
To provide supportive Health Home care management, utilizing the process of care coordination, for persons who are identified as high users of services and as having problems accessing medical, mental health, social, psychosocial, educational, financial and other necessary services that have been identified in a written plan of care.

STATUS: Full Time

LOCATION: Rochester Mental Health Center

DEPARTMENT: Care Management

SCHEDULE: Days | Monday - Friday

ATTRIBUTES

• Bachelor’s Degree required

• Two years of experience preferred

• QHP preferred

• Strong analytical, computer, and communication skills

• Valid NYS driver license required

RESPONSIBILITIES

• Coordination. Responsible for the overall creation, management and coordination across all continuums, of the enrollee’s care plan which will include medical/behavioral and social service needs and goals.

• Documentation. All necessary documentation must be completed within established timeframes. Effectively perform and document progressive community outreach with assigned cases and move to enrolled status as appropriate.

• Caseload. Caseload will include clients with a mid-acuity rating and voluntary assisted outpatient treatment (AOT) clients.Completes weekly reports in accordance with AOT guidelines.  

EDUCATION:

LICENSES / CERTIFICATIONS: 

NYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV), QHP - Qualified Health Professional - NYS Office of Alcoholism and Substance Abuse Services (OASAS)

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$20.00 - $27.00Rochester14621

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.