Total 12 Manager level Customer Service job vacancies in Grimsby, , DN34 5AD

Vacancy Location: Humberston, Grimsby, DN36 4SP
Shifts: Full-time 37.5 hours per week (Monday to Sunday on a rota basis)
Pay Rate: £12.44 per hour
Sponsorship: This service does not provide support for visa sponsorships

Why come join our team?
We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 5.6 weeks annual leave, flexible working hours and pension.
Your birthday off with pay and there is a £300 refer a friend scheme too, plus lots of benefits and incentives- a great place to work!

We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024’.

About You
We are seeking a dynamic and experienced Team Leader to join our dedicated team.

Are you a kind, passionate and resilient?
Do you want to make a real difference in your work to the people we support?
Do you have the natural flair to lead, direct and support your colleagues?

First and foremost, you will provide support and care to the amazing people we support with a wide range of complex needs such as learning disabilities, autism, ABI and mental health needs.

As a Team Leader you will demonstrate a natural ability to motivate people and create and amazing place to work.
Role Responsibilities
• Empowering the people we support to be ambitious and live fulfilled lives, supporting them to flourish in a place they call home.
• Create, organise and monitor individual care plans to ensure safe practices. You’ll ensure you understand individual needs- person-led care is at the heart of what you do.
• Provide personal care including support with health and medication needs, handling personal possessions, finances and documents, shopping.
• Lead the team of support workers whilst on shift, providing guidance and support for our colleagues, inspiring them to be the best they can be.
• Organise the team to ensure all tasks are completed. Solve problems and delegate tasks, coach the team to work in a way that demonstrates an understanding and commitment to the rights of people with complex needs.
• Manage attendance, annual leave and absences. Authorise timesheets. Plan rotas to meet service standards.
• Follow our procedures to ensure we give consistent, safe and reliable care and support.
• Assess and support your team to deliver brilliant quality every day.
• Process finances and manage medication orders.
Desirable skills and experience
RQF Level 2 or above in social care
Previous experience as a Team Leader/ Senior Support Worker within social care setting
Knowledge and commitment regarding Equal Opportunities
Knowledge of the regulatory frameworks
Confident IT user
Industry-leading recognition
Colleague Lotto – giving everyone the opportunity to win great cash prizes.
Prize winning Scratchcards aligned with values in action!
We recognise our Colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards.
Loyalty Scheme recognising colleagues at work anniversaries.
Social Wellbeing
Award-winning App for news and info.
Internal social media.
Team communities.
Financial Wellbeing
Discounts include high street, supermarkets, flash sales, gym memberships and more.
Blue Light discount programme, funded by us.
Salary Finance scheme for lower cost loans and to save for special occasions or rainy days.
Government mileage rates if you need to travel.
Emotional Wellbeing
• Free confidential Employee Assistance Programme with qualified counsellors
Free wellbeing App.
Practical advice covering things like consumer rights, anxiety, childcare and more.
Training and development to reach your potential
• Learning journey that grows with you to reach care worker standards
• Specialist skills training including Autism, Dementia and Mental Health
• Career pathways that include flexible apprenticeships and nationally recognised qualifications
5 more reasons to work with ivolve...

1. Our people are fabulous. We take pride and pleasure in helping others to flourish.
2. There’s a great energy across the business and a strong sense of teamwork.
3. Very few jobs have such an impact on people’s lives – we bring joy to people every day.
4. We have a proud history, we’re a big organisation of over 4,000 colleagues supporting around 1,300 people.
5. We build and nourish relationships with the people we support.

The post holder will support the Assistant Director and, through matrix working, the Director of Adult Social Care and their teams to ensure that their workstreams of programmes are planned and managed effectively and take the lead in assisting in their successful delivery: Develop and manage the Teams service development programmes and projects, monitoring and ensuring progress, reporting risk, and issue management. Liaise with appropriate functions within the ICB and NELC, and local partnerships. Manage business returns pertinent to the work area. Develop and implement a programme of improvement for designated work areas in line with national and local strategies to ensure information is properly managed and best practice is shared across the team, Directorate, wider NHS organisations, traditional Local Authority agendas, and partnerships. Take a lead in ensuring workforce plans of commissioned providers are of sufficient quality including the coordination of training & development and recruitment activity across partnerships and networks by identifying training needs at service level, identifying and procuring relevant training provision, ensuring the delivery of the training to the target groups, and settlement of invoices accordingly. Also monitoring subsequent service improvement. Oversight and management of all aspects of the Team budgets associated with the designated work area, and contribution to the teams financial planning as part of the commissioning cycle. The above is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. Key Relationships The post holder will have key relationship with the following teams, departments and organisations: Framework and non-framework Provider Organisations and Social Landlords in NEL e.g. Supported Living, Complex residential care, specialist provisions. Shared Lives developer & Provider NEL Place based Teams and HNY Mental Health collaborative. NEL Health & Care Partners and Mental Health Sector Network, including the Mental Health VCSE Alliance Preparing for Adulthood partners Co-production and engagement Core Functions Reporting to the Strategic Lead for Disabilities & Mental Health this role will lead the development, agreement, and implementation of proposals for accommodation-based care for identified individuals or cohorts of people with complex needs. They will be responsible for ensuring high quality of care is delivered to recognised quality standards, and ensuring the whole stock under their portfolio is utilised to its most effective capacity. Linking with many professionals, landlords, and providers the postholder will be in a key strategic position to address issues and complications thereby to ensure as smooth an experience for the person requiring care as possible. Management and Leadership Responsibilities Act up for the Strategic Lead where required in areas defined under their topic area/portfolio. Lead defined projects from identification through inception, design, implementation, and evaluation. Will be named lead for contract management related to provision of services under the postholders topic area/portfolio, drawing on support from finance and contract teams, and ensuring adherence to the strategies, plans, and principles of NEL Health & Care Partnership and HNY ICB, including being the responsible budget holder. Ensure effective communication to all stakeholders by: o Maintaining effective communication by providing and receiving highly complex, sensitive, or contentious information to secure agreement and cooperation for the relevant projects or programmes implemented through this post. o Giving formal presentations about the projects which may be complex, sensitive, and/or contentious to varied and large groups of staff. o Regularly reporting project progress to agreed standards, including sensitive, contentious, and complex information, to all stakeholders including the Director of Adult Social Care and Place Director, elected members, and others including adapting the information to be accessible for co-production methodologies. o Ensure that any project exceptions are escalated to the relevant Programme Board and added to the overall programme risk register where necessary. Planning and Organisational Responsibilities Contribute to the strategic planning of Team projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary. Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with national and local priorities. Contribute to short, medium and long term business plans, achieving quality outcomes. Contribute to the development of key performance indicators for the successful assessment of individual and workstream success. Delegate aspects of Research and Development activities. Identifying, securing, and collating information which is often complex or partial, and analysing & reporting findings. Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes in relation to the identified areas of work. Ensure timely and accurate information analysis and reporting to management on agreed areas of work. Contribute to and lead performance improvement across a range of contracts/service providers, taking a lead for identified areas where agreed. Provide coordination of and participate in relevant internal and external working groups and provide project related advice, expertise and support where requested. Provide relevant and timely specialist advice and guidance on own portfolio of projects/functions. Work with members of the Teams to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions. Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes. Policy and Service Development Responsibilities Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to service or initiative management. This will necessitate that the post holder is making recommendations and devising solutions within their own autonomy based on broad and in depth knowledge of national frameworks, legislation, guidance and professional knowledge impacting across organisational boundaries. Develop policies and procedures in own work function with an impact on the wider organisation, as required. Research and Audit Responsibilities Contribute to the development of key performance indicators for the successful assessment of individual and workstream success. Delegate aspects of Research and Development activities. Carrying out audits on an annual or bi-annual basis. Managing Resources Responsibilities Responsible for day - to - day coordination of staff as part of matrix working. Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective. Responsible for procurement and maintenance of Accommodation Based Care frameworks provision across North East Lincolnshire, ensuring people with Learning Disability, Neurodiversity, Mental Health issues, Physical Health conditions, or other vulnerabilities have access to good quality and safe homes with access to the appropriate level of care and support to meet their needs. Be the responsible Budget Holder for Accommodation Based Care frameworks in North East Lincolnshire Provide oversight and monitoring of all aspects of Team project/service budgets related to the areas of work Evaluate projects/function within identified portfolio for delivery against financial recovery/savings plans through providing sophisticated, high quality project analysis. Required to analyse complex issues where material is conflicting and drawn from multiple sources. Education and Training Responsibilities The postholder is expected to maintain their training and competency requirements to remain contemporaneous in their topic areas and practices.

A client within the Public Sector based in the Lincolnshire is currently recruiting for an Environmental Team Manager to join their enforcement team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within the public sector.

The Role

Key purpose of the role is to lead a busy Environmental Enforcement Team as well as mentor and support staff in the delivery of a range of issues including statutory nuisance fly tipping, waste duty of care, stray dogs and abandoned vehicle investigations.

Key responsibilities will include but not be limited to:

• manage officers with a range of technical and regulatory experience ensuring a customer focussed approach.
• manage a team of Environmental Enforcement Officers delivering across a range of community and environmental issues including environmental protection, environmental crime and other matters affecting the street scene and amenities of our community.
• offer advice and respond to appropriate service requests and use necessary enforcement powers as appropriate and co-ordinate specific projects.
• work as part of a team to deliver operational and enforcement activities as detailed in relevant service plans and Councils outcome framework.

The Candidate

To be considered for this role you will required have a degree or equivalent work experience in Environmental Health and a sound working knowledge of the relevant regulatory frameworks as well as a full driving licence is essential.

It will be essential to have an extensive level of knowledge of the below:

• Experience of conducting environmental permit inspections and processing of permit applications is also desirable.
• review and shape service improvements to both policy and operating processes.

The client is looking to move quickly with this role and as such are offering between £300 - £325 per day Umbrella Ltd.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

The Business Manager will: * Be the designated signatory for the Grimsby Garden Centre budget, and will manage income and expenditure with integrity. * Research and identify new business opportunities including new markets, growth areas and trends, including sourcing goods and working with suppliers to ensure timely delivery of seasonal stock. * Lead on customer experience, ensuring high quality merchandise is available and displays are appropriately planned, managed and maintained in line with seasonal demand, working with the Communications and Marketing team to implement and create in-store displays and offering accurate and timely information and guidance to staff. * Have the responsibility for the management of the contractual relationship between Grimsby Garden Centre and their suppliers and customers. * Build and maintain positive working relationships with internal staff and external suppliers, ensuring that any agreed actions/objectives are delivered within agreed timescales. * Be responsible for line management of staff resources within the team, including supervision and performance reviews, and the management of any disciplinary, performance, attendance, or grievance matters. MAIN DUTIES / RESPONSIBILITIES STRATEGIC AND TACTICAL PLANNING Set out a strategy for Grimsby Garden Centre detailing long-term goals backed up by a tactical plan outlining the objectives and short-term activities required to achieve the longer-term goals. Work with the Communications and Marketing Lead and Commercial Manager on the formulation of a marketing and communication strategy, in line with the strategic plan, and ensure implementation. Research and identify new business opportunities including new markets, growth areas and trends in line with the strategic plan. DELIVERY AND MONITORING Translate the Grimsby Garden Centre strategy into delivery plan and monitor progress. Produce quarterly reports for Navigo Business Development Sub Committee (BDSC) highlighting progress against plan. Manage the updating / development and maintenance of comprehensive and legally compliant policies that support the objectives and operations of Grimsby Garden Centre. OPERATIONAL PLANNING Manage the process and systems for effective resource management ensuring that services are provided to customers in line with targeted dates whilst maintaining the balance of agreed staff ways of working. CONTINUOUS IMPROVEMENT / CHANGE MANAGEMENT Develop and maintain a standard operating procedure and set of processes for Grimsby Garden Centre to include both training delivery and administrative tasks and determine ways to continually improve business and staff performance. Analyse information received in relation to Grimsby Garden Centre performance from a variety of sources to understand where areas of improvement / change are required and develop systems / processes / tools to enable implementation and measurement of success. Lead on the review, development and implementation of materials and documentation ensuring compliance with brand guidelines where applicable, strengthening the Grimsby Garden Centre brand and its awareness. Manage the implementation of new materials and documentation from a comms/promotional perspective when required. NEW BUSINESS DEVELOPMENT Represent Grimsby Garden Centre at a range of forums as the leading point of contact for customers and respond appropriately to challenge and opportunity, including promoting the business and its achievements at local and national awards, flying the flag for both the business and Navigo as innovators in commercial/mental health provision. Highlight the therapeutic benefits of gardening and green activity as beneficial to wellbeing, investigating a variety of options and proposals to achieve this. FINANCE As the designated signatory, introduce a process / system to effectively monitor and regulate incomings and outgoings in relation to Grimsby Garden Centre and organise regular update meetings with Finance Department to ensure income and expenditure is on track. Authorise all necessary returns for salaries (including consultants/suppliers), ensuring that timesheets are accurate. Devise and maintain a system that accurately records overtime and time in lieu worked by all team members (including consultants). LINE MANAGEMENT Set clear objectives for the administration resources within Grimsby Garden Centre and hold regular supervision and performance reviews. Offer regular opportunities for 2-way feedback Identify any ongoing or immediate personal development needs and learning requirements to ensure that they have the correct skills and competencies for the role. Highlight any performance issues in a timely manner and introduce measures to resolve including action plans, coaching and / or training. Manage any disciplinary, attendance or grievance matters promptly and effectively, ensuring that Workforce Policy is followed.

Deputy Care Home Manager - The Grove Care Home in Waltham, Grimsby, Part of The Country Court Family
Hours: Days 40 Hours per week, working weekends on rota (3 shifts & 1 supernumerary shift)
The Grove is a well-established part of the community in Waltham and a well-respected care home in the Grimsby area, It provides residential and specialist dementia care in a warm, family-led setting. The dedicated staff led by the Manager understand that everyone is different and take time in getting to know each resident individually, so they can settle into a comforting, enjoyable routine.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

Deputy Care Home Manager - The Grove Care Home in Waltham, Grimsby, Part of The Country Court Family
Hours: Days 40 Hours per week, working weekends on rota (3 shifts & 1 supernumerary shift)
The Grove is a well-established part of the community in Waltham and a well-respected care home in the Grimsby area, It provides residential and specialist dementia care in a warm, family-led setting. The dedicated staff led by the Manager understand that everyone is different and take time in getting to know each resident individually, so they can settle into a comforting, enjoyable routine.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

Deputy Care Home Manager - The Grove Care Home in Waltham, Grimsby, Part of The Country Court Family
Hours: Days 40 Hours per week, working weekends on rota (3 shifts & 1 supernumerary shift)
The Grove is a well-established part of the community in Waltham and a well-respected care home in the Grimsby area, It provides residential and specialist dementia care in a warm, family-led setting. The dedicated staff led by the Manager understand that everyone is different and take time in getting to know each resident individually, so they can settle into a comforting, enjoyable routine.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

CONTEXT BEHIND THE ROLE: Navigo Health and Social Care have developed various trading arms that address gaps and opportunities in service delivery that are not financed by NHS statutory funding. All our trading arms are developed as stand-alone enterprises with Navigo acting as the parent company and operating within the Navigo ethos on a not-for-profit basis. All trading arm employees are employed on a commercial contract with our trading company Nurtrio, and all profits go into developing and/or enhancing mental health services. As such there are no dividends for shareholders/annual bonuses etc. We are committed to the prevention and reduction of suicidality and have joined forces with CAMS Care USA to secure exclusive rights to deliver their established and trusted CAMS Care Training Framework across UK territories (incl. N Ireland) trading as Navigo Cams Care UK (NCCUK). CAMS ( Collaborative Assessment and Management of Suicidality) is a proven intervention for suicidality in the USA. Navigo have championed this approach within their services, with the ambition to change the way suicidality and its prevention is more effectively managed across the UK. NCCUK has been operating for 2 years as part of Phase 1 development activity, developing the in-house systems and protocols to support the launch & ongoing business development & service delivery of the CAMS product. Phase 2 development is scheduled to launch April 2024 and we are seeking a pro-active and committed Business Manager to work with us to take the business to the next level, further developing the infrastructure and client base. Ongoing duties will include maintaining and developing client relationships, providing guidance and advice on availability of courses and pricing, and ensuring our client organisations needs are being met on an ongoing basis and to expected standards. You will work with the NCCUK senior management team to consolidate and grow operations and geographical reach in line with business planning and developing opportunities, and ensure all reporting is consistent, accurate and timely for internal needs and our hosts at CAMS Care USA. You will also work with teams to align NCCUK with other developing Navigo programmes to ensure a robust and joined-up offer, and work with our Communications Team to establish clear and consistent messages about the detail of our offer. There is also a robust clinical research programme in place, supporting opportunities to develop our reach across the Health and Social Care sector and education sectors. You will initially work with support from the Business Team and longer term, provide supervision to an administrative staff member. You will liaise with clients and follow up enquiries, ensuring needs are addressed in an accurate and timely manner, including targeting & developing new business. You will also work with a small team of training staff and senior clinicians to manage training bookings and support their external training activity & ongoing training compliance. You will be an enthusiastic team player, keen to support NCCUK to grow and thrive. You will work with colleagues to address the challenges and opportunities that come with developing and sustaining a training offer across the public and private sectors and be pro-active in supporting business continuance & growth to meet income targets. We aim to offer our customers a high-quality experience at a competitive price while maintaining our social sector ethos & sensibilities. NCCUK has exclusive rights to deliver the CAMS Care Training Framework in UK territories and is a relatively new product to the UK Health & Social Care sector. As such it operates within a competitive arena of other suicidality prevention and reduction training, and will win business through promoting its proven efficacy, and high-quality training, delivered by practising clinicians. As part of a growing evidence base and research programme, you will work proactively with Navigo Comms to spread the word about the NCCUK ethos, liaise with Research Leads and NCCUK Senior Management Team to lead on social media content, identifying opportunities to promote our message, and liaise with all parties to ensure communications about NCCUK activity and research is appropriate & timely. You will combine excellent NCCUK product/service knowledge, sales skills, and interpersonal skills to succeed in embedding NCCUK as the premier service provider of suicidality prevention and reduction training in the UK. You will be expected to develop an understanding of the NCCUK financial position and targets, and work with the team to co-develop an action/delivery plan with strategies & approaches to business development, supported by Navigo Business Team. You will take part in team meetings and report to Management regularly contributing to reporting forums. ROLE SUMMARY: The Business Manager will join the NCCUK Team working under the direction of Navigo designated Business Manager and NCCUK Senior Management structure. You will be accountable to the NCCUK Senior Management Team to agree a schedule of activity (and attendant client charges), and be responsible for liaising with the staff team to ensure high quality customer experiences. You will field enquires/bookings from existing/potential customers in the first instance, guiding clients through the processes of training and options and leading on admin to ensure robust documentation. Working alongside others as appropriate you will liaise with Navigo Communications Team to ensure NCCUK website information and events contribute effectively to marketing activities. You will provide business support to the NCCUK Team and have overall responsibility for managing, maintaining and developing the CAMS database and filing systems. As the business grows you will also provide supervision, training and support to additional administrative staff. MAIN DUTIES / RESPONSIBILITIES: Work with the NCCUK Team to further develop and deliver the NCCUK Development and Delivery Plans, in line with Business Planning Work with the wider NCCUK Teams to develop the UK website & strategies for promotion, liaising with CAMS Care USA as required Manage and coordinate event/activity delivery working closely with others as appropriate to ensure development objectives are met. This includes setting up simple systems/protocols for ensuring different clients are suitably/appropriately serviced in terms of percentage of staff trained and refresher/recertification activity/planning Ensure all training continues to meet CAMS Care Framework standards and ensure all relevant data is available for regular audits Lead on CAMS Care Framework accreditation/submission/renewal for continued certification and exclusivity of the NCCUK training offer Work with Navigo Communications team to develop Marketing & Promotional materials/schedules and ensure all promotional activity is accurate and timely. Manage responding to enquiries and negotiating bookings. Coordinate training staff to deliver services as appropriate to the booking. Ensure all confirmed booking details are forwarded to finance for invoicing. Ensure any costs that are incurred from third party charges are discussed, identified and signed off by Navigo before entering any verbal or written contracts. Build relationships with Navigo staff & teams to support collaborative approaches to working & problem solving. Ensure a clear understanding of the NCCUK Training offer in all communications. Source & promote opportunities for engagement with the NCCUK offer & ethos through networking with others i.e., business & networking events. Pursue income targets for the service. Ensure high quality responsive interactions & experiences for clients. Maintain a professional relationship with staff and key internal and external stakeholders, with particular attention to confidentiality and the maintenance of boundaries. Work with external agencies to maximise potential of service delivery. Adhere to administrative and data capture protocols which record training activities and support the keeping of accurate and complete records of bookings and costs. Ensure that effective monitoring and evaluation systems are adhered to and promote/collect client feedback. Undertake mandatory training as required as an employee. Actively participate in own continuous professional development. Ensure that all relevant policies are implemented such as information governance, safeguarding etc. under the guidance of the Navigo Business Team/NCCUK Senior Management Team This job description reflects the current main organisational priorities for the post. In the context of rapid change taking place within the NHS (and ultimately Navigo), these priorities will develop and change in consultation with the post holder in line with service business needs and priorities.

The role of the Project Support Manager (Operational Managerial Team Memory Service) The role of this job will be pivotal in ensuring the provision of dedicated, comprehensive and effective support to the Senior Management and Operational Team. The post-holder will be able to demonstrate excellent communication and organisation skills, be able to multi-task planning and prioritising workload pulling information together to support the delivery of Navigo objectives gathering of information relative to requirements. The role will plan and manage elements of projects, support and facilitate and monitor progress of projects across or within sites and support performance improvement. The postholder will be able to provide high level dedicated support including complex diary management at Senior level fielding inboxes and prioritising responses in line with Operational need and Senior workload. The post-holder will be well organised and able to demonstrate effective management of workload with proven communication, organisational and decision making skills; putting the needs and opinions of the service users, staff and stakeholders at the forefront of their actions. The post-holder will have the skillset for dealing with complex enquiries and investigating a variety of issues and proposing solutions and will support the development and delivery of objectives, achieving high quality outcomes, planning and prioritising own workload and working to tight and often changing and challenging deadlines. The postholder will have sufficient understanding to escalate project risks and issues that cannot be resolved at project level. The post-holder will demonstrate the ability to plan and organise a range of events including travel arrangements, venue bookings and the organising of attendees and speakers as directed. The postholder will have an excellent working knowledge of the full range of administrative and organisational policies and procedures of the organisation. The post-holder will have a proven track record of working within and promoting Navigo values dealing effectively with conflict; negotiating; empowering others and facilitating effective teamwork. MAIN DUTIES / RESPONSIBILITIES 1. To provide full business support and assistance to the Senior Management and Operational team, including Senior Manager and Team Leads, offering comprehensive and highly complex diary management skills. 2. To provide dedicated SI support to the Senior Management and Operational team where they are the Lead Investigator for Serious Investigations, complaints and staff grievances etc 3. To manage multiple high level senior inboxes managing complex enquiries and prioritising requirements and workload for Senior Management and Operational team. 4. The role will support the delivery of Navigo objectives, service objectives, planning, collating and supporting management of projects gathering of information relative to requirements. 5. To manage elements of a project and support and facilitate and monitor progress of a project across or within sites supporting performance improvement supporting and administering high-level project work producing specific project reports as directed including: Setting up/producing and updating/maintaining project documentation, including, producing reports, the role holder will oversee production and updating of project plans to ensure all actions are undertaken, fed back appropriately and updated into project/actions plans. Maintain activity registers and actions plans for operational areas of the service. Contributing to the development of programme and project documentation including Plans and Business Cases etc. Keeping the Senior Manager aware of the project status. Preparation of project reports. Attend Project meetings as required, feedback and maintain action logs as required. 6. To be the first point of contact for the Senior Manager, dealing with communications professionally and appropriately responding to sensitive and complex enquiries with the ability to feedback and investigate a variety of issues and propose solutions. 7. To set up, manage and support complex internal and external management (Senior Management team) business meetings, taking accurate meeting minutes (verbatim as required), following up and reporting back on meeting actions including: Sourcing and booking of suitable venue Invitations/Meeting apology collation for Chair in relation to meeting attendees Preparation of Meeting Agendas and dissemination of documentation pre meeting Taking, producing and distributing accurate and reflective minutes of meetings and relevant documentation. Undertaking post meeting actions, following up and reporting back on attendee actions relative to the role of the Project Support Manager (Operational management Team). To plan and prepare, in draft, correspondence and reports on behalf of the Senior management team in accordance with agreed priorities. 9. To set an example to all staff in terms of professionalism and customer care. 10. The postholder will maintain an excellent working knowledge of the full range of organisational policies and procedures. 11. The post-holder must be able to analyse information received and when the information received is not straightforward, use initiative or seek advice as necessary when making a decision regarding the appropriate course of action. Collates information and data for the preparation of reports and management information. Collates and presents statistical data to Managers, as required. 14. Effectively communicates information and actions across the management Team. 15. Prepares written responses to other agencies and enquiries. 16. To provide and receive complex and sensitive information. 17. The ability to work with and co-operate with NHS staff and other staff, families, carers, users and other professionals at all levels within a variety of situations with the ability to deal tactfully and professionally with service users and external stakeholders. 18. Maintains an excellent knowledge of all mental health teams and will have a proficient working knowledge of policies and procedures including administration. 19. Informs staff, other agencies and the general public on relevant changes to policy and procedures appropriate to the specified section if requested. 20. Participates in new initiatives as service dictates. 21. The post-holder must be able to deal with a demanding workload which will involve continuous interruptions. 22. The post-holder must have effective time management skills and be able to prioritise own workload on a day to day basis and that of others. 23. Must have a working knowledge of and comply with Health and Safety regulations, confidentiality and data protection policies and Access to Health Records ensuring that they are adhered to at all times. 24. Ad hoc duties to meet the needs of the Service. Undertakes any other relevant duties required from time to time, as reasonably correspond to the general character of the post and is commensurate with the level of responsibility. NB: This job description gives only the principal duties and responsibilities; therefore the post holder may be required to undertake various duties that are implicit in the principal duties of an administrator / project manager. Navigo reserves the right to review and modify the job description (in accordance with the grade of the post). Any changes will be discussed fully with the post holder in advance. The job description will be reviewed periodically to take into account changes and developments in service requirements and any modifications will be by mutual consent wherever possible.

Job Advert

Your Role

Do you have a background in Voice of the Customer programmes, Customer Experience or Customer Insight? Do you want to work for a fast moving, innovative and inspiring retailer?

Do you want the opportunity to influence customer experience transformation at Asda? Do you want to run one of the largest customer experience surveys in the UK (Tell Asda)?

This may be the opportunity for you.



You will manage our Voice of the Customer programme and will help to shape and drive the delivery of our customer experience strategy. You will do this by ensuring Asda has the insight it needs to drive improvements for customers across all channels. You will use the depth of customer feedback and data we collect (both qualitative, quantitative and behavioural) to understand customer needs, emotions and drivers and ensure the voice of the customer is at the heart of business decisions.



You will work as part of the broader Customer Experience team to understand and measure our customer journeys and touchpoints, running performance deep dives and identifying pain points and opportunities to better serve our customers.

Working with our partner agency, you will be responsible for managing our customer experience measurement programme (Tell Asda). You will continuously look to industry best practice and innovate how we run them to draw timely and actionable insights, always optimising MI efficiency, timeliness and impact.

You will ensure customers are at the heart of Asda's strategic and investment decisions and work with the broader team to drive actions and innovation to optimise the CX in order to generate higher retention and loyalty. You will do this through leading the understanding, measuring and monitoring our CX performance across channels at both an operational and strategic/propositional level.

You will build strong relationships with teams across the business, especially our retail, online groceries and contact centre partners, to understand their challenges and priorities and drive actions through insight delivery.



About You

-You have extensive experience of managing customer experience measurement and reporting programmes and delivering quantitative research and performance deep dives within customer experience to identify the key drivers of CX performance.

-You have experience in quantifying the impact of CX on the business and assessing the ROI of CX interventions, by leveraging business, commercial and operational data from different sources to support value-based decisions.

-You are customer-obsessed with a desire to effect change on behalf of customers.

-You have strong project management and prioritisation skills as well as the ability to work proactively.

-You have the ability to build and maintain great agency relationships and to network across functions, influencing decisions.

-You have strong analytical and data visualisation skills but also show you can embody the ‘voice of the customer' and story tell using data from numerous sources and methodologies.



Work Where it Works

If flexible working is important to you, then look no further! At Asda, we are proud of our culture and our commitment to flexible working. This role is based at Asda House, Leeds with the flexibility to work from home 2-3 days per week

In return you will receive an exceptional benefits package including -

-£5,700 company car or car allowance plus discretionary company bonus

-Company pension up to 7% matched

-10% colleague discount

-Free city centre parking

-Corporate perks including discounted gym memberships, insurances etc.

-Plus many more additional rewards

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves

Proud member of the Disability Confident employer scheme

Creative Support is one of the largest, national not-for-profit providers of care and support services.

We are looking for a dynamic and highly motivated Registered Supported Living Manager to oversee our supported living services in North East Lincolnshire. This service supports individuals who have learning disabilities, autism and/or behaviours that challenge and complex care. You will ensure the service users lead fulfilling and meaningful lives within a high quality community-based, active environment.

You will be responsible for the overall management of 7 services, which includes outreach community setting. You must be highly organised, proactive, and resourceful. You will possess good IT skills to complete daily administrative and management tasks as well as responding to emails. Your role will include:

• Maintaining an overview of all services
• Leading a highly motivated management and staff team and contributing to the further development of services within the region
• Recruitment and selection of staff matched to needs of service users
• proactive, resourceful and possess an analytical approach to problem solving
• Demonstrate a person-centred approach with a warm, confident and professional manner.
• Deliver excellent outcomes for customers and to implement initiatives which connect service users to their local community and promote our reputation.
• Requirement of this role is that you will be the Registered Manager with CQC.
• Understanding of CQC regulatory activity.
• Ability to demonstrate positive communication skills
• Engagement with service users, professionals and stakeholders.
• You must be able to lead a team with confidence and provide clear guidance, supervision and support to your team members.

You will be expected to have regular direct contact with service users and attend reviews and meetings. You will be required to oversee staff deployment and rotas and to work in a flexible manner yourself, including working evenings and weekends. You will develop a clear understanding of the commissioned hours for the services and completion of invoicing.

This role offers unique and challenging opportunities, bringing great job satisfaction and career development opportunities. We provide accredited management training and health and social care diplomas through our own training academy, as well as local coaching and mentoring by experienced qualified social care practitioners. We may support you with advanced practitioner training opportunities in relevant areas. In addition to opportunities for personal and career development, we offer good conditions of service and a supportive, hands-on management culture.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.
We can only accept applications from candidates who are located in and eligible to work within the UK. Applicants seeking sponsorship – We can only accept candidates whose Visa is valid beyond three months of the listed closing date as we cannot guarantee The Right of Work.

We would encourage candidates to apply to this post as soon as possible. If we receive a large number of applications we may process these prior to the deadline.
If you wish to know more about the post, please contact Senior Area Manager, Amy Holmes on 07580308927 or via email at amy.holmes@creativesupport.co.uk or contact Senior Operations Manager, Leanne Paterson on 07773974076 or via email at Leanne.paterson@creativesupport.co.uk and they will be happy to discuss the role and responsibilities with you.

Proud member of the Disability Confident employer scheme

Job Advert

Our mission is to enable our business units to grow and reimagine themselves by becoming advocates and champions for their Customers. We do this by using shopper insights to create measurable value through the work we do, always putting the Customer First and at the heart of decisions.​

We are looking for a talented Customer Insight Analyst who expects more from their career. It is an opportunity to work with a major transformation program as you collaborate with members of our newly formed Business Units. You will deliver insight, analytics and measurable value, acting as a trusted source of actionable insights. Your customer/shopper insight, analytical and presentation skills will be key to driving optimal decision making across the business units.​



“Everything about Asda”

We are a values-led organisation. As such we, encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone's input.

Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant.

We conduct £300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.

“Everything you'll love ”

-Hybrid and flexible working - everyone is looking for that work/life balance and Asda have it on point. Flexible working meaning you work where it works to meet both your needs and the business needs

-Discretionary bonus - Rewarding you for your hard work and efforts

-Car allowance - £5,700 car allowance / electric company car

-Company Pension Scheme matched to a limit - Looking forward to the future

- Minimum 24 days annual leave per year plus 8 bank holidays - Making sure you take time for your self and switch off

- Private medical - single, couple, family or single parent cover available

- 4 weekly pay - which means you get an extra payday a year

- Digital GP and Wellbeing sessions - Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us

- Discount off your shopping at Asda and George - with extra discounts running throughout the year - really makes a difference, saving the colleagues an average of £700 a year

- Career development and apprenticeship and graduate schemes - we want our colleagues to excel and grow with our business. (Link to grad scheme on Asda page)

- Free city centre parking - you can also use it outside working hours

Plus much more!

“That's more like it”



“Find your role”

-Be an advanced user of platforms and tools required to do the work ie: Customer Insight Platform​

-Analyse data sets and turn them into actionable insights to support key business strategy, processes and bespoke events.​

-Assist in developing and implementing data-driven strategies and performance metrics to track and evaluate business performance.​

-Continuously monitor data integrity, troubleshoot data issues, and ensure data quality standards are met.​

-Support the optimisation of business analytics and processes with customer data​

-Collaborate closely with stakeholders and managers to understand business objectives and translate data findings into actionable recommendations.​

-Prepare clear and concise reports, charts, and visualizations to effectively communicate findings to stakeholders.​

-Support the monitoring and effectiveness of recommendations and insight acted upon. ​

-Identify and address data quality issues and work with business teams to ensure data accuracy and consistency​

-Actively input and feedback any opportunities to improve team output / toolkit.​

-Stay updated on the latest trends and technologies in retail data analysis and Insights.​

-Experience and understanding of the use of market data to support insights.



“Let's find out about you”

You'll have previous experience in Data Analysis, Customer Insight or similar role. ​

-Experience in retail data analysis specifically an advantage​

-Strong analytical and problem-solving skills with a deep understanding of commercial and customer metrics ​

-Expertise in using data visualization tools including Excel, Powerpoint, Customer Insight Platform tools. ​

-Experience in creating and delivering insight and recommendations to multiple stakeholders and varying levels of the organisation​

-Strong communication skills with the ability to convey complex data insights in a clear and concise manner.​

-Ability to work collaboratively with cross-functional teams.​

-Knowledge of the retail industry and trends.



If you have any questions, then please email Daniel.wood0@asda.co.uk

#LI-DW1#L1-Hybrid

“Find your everything at Asda” - bringing brighter living within everyone's reach.

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda.

Proud member of the Disability Confident employer scheme