Total 50 Manager level Customer Service job vacancies in Derby, Derbyshire, DE1 2RU

Shop Manager

13 Firs Parade, Matlock, DE4 3AS
30 hours per week including weekends
£11.79 per hour plus competitive reward and benefit scheme

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.

Our shop sells quality ladies wear, menswear, bric-a-brac, accessories and kid's clothing and toys. We also sell vinyl and books - pop in to find yourself a gem.

About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Matlock shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.

Other responsibilities include:

• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.

Closing date: 09/12
Interview date: 17/12

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing recruitment@sueryder.org

https://www.sueryder.org/jobs/equity-diversity-inclusion

If you want more than just a job, we want you.
Join the team and be there when it matters.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Benefits: Mileage allowance and expenses, mobile phone, laptop, private healthcare scheme – plus lots more if you choose to join us (see below).

Location: To be discussed, but ideally you will be based in the North East with the ability to travel to the Homes in your region.

Are you an experienced leader with a passion for delivering high-quality, person-centred care? We are looking for a dedicated and dynamic Regional Manager to join our senior leadership team. If you’re ready for a rewarding role where you can make a real difference, we’d love to hear from you.

About the role

We are Careport Group, operating a portfolio of residential, nursing and specialist mental health care homes across the UK, with sites currently in Carlisle, Leeds, Newcastle-upon-Tyne, Middlesborough, County Durham and Oxfordshire. We are driven by our caring and compassionate workplace values, and we’re now offering an exciting opportunity for an experienced Regional Manager who shares our commitment to providing outstanding, personalised care for our residents.

As Regional Manager, you will provide leadership, direction, support and quality assurance. This will include developing detailed action plans and supporting homes to promote and safeguard the interests of the people we care for. With expert CQC knowledge and a hands-on approach when needed, you will be a visible and critical part of our senior operations team.

Reporting to our Chief Operating Officer, you will also be aware of the need to work in line with agreed financial and other performance targets, including those relating to Marketing and HR.

Key Responsibilities


Provide leadership, direction, and support to the Home Managers and care teams within your region.
Develop and support care and nursing teams to ensure the wellbeing and interests of residents are safeguarded, promoting high-quality, personalised care.
Be a visible part of the senior leadership team, including working the on-call rota for out-of-hours support.
Ensure full CQC compliance and uphold the highest standards of care in line with regulatory requirements.
Work closely with the Directors and Chief Operating Officer, leading a programme of continuous improvement.
Manage performance in line with agreed financial and operational targets, including HR and Marketing objectives.
Ensure that each home operates efficiently while maintaining the highest levels of care and support for residents.


Essential Skills and Experience


Extensive operational management experience in the care home sector.
Proven track record of working in a care setting, with a strong understanding of both care and nursing services.
Expert knowledge of CQC regulations and compliance.
Hands-on leadership style with the ability to inspire and motivate teams.
Strong financial acumen with experience in managing performance targets.


What We Offer


Highly competitive salary (discussed at interview stage).
Mileage and expenses covered.
Company laptop and phone provided.
Private healthcare scheme.
Opportunity to lead a team dedicated to making a difference in the lives of residents.


Our Recruitment Process

Any conditional offer of employment will be subject to satisfactory background checks, including obtaining suitable references and criminal records check via the Disclosure and Barring Service.

We endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email at recruitment@mariposacare.com

We are committed to promoting a fair and inclusive workplace and encourage applications from everyone regardless of age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation.

Would you like to join a team that is contributing to making Buzz the Nation’s No1 Choice for Bingo?

We have a fantastic opportunity to join the Live Bingo Team and are on the lookout for a Live Bingo Deputy Manager based in our Live Bingo Studio in Derby.

We are looking for an experienced manager either who is ready to step into a Deputy role or who is currently at Deputy level and would like to expand their career.

Working alongside the Live Bingo Customer Operations Manager, you’ll be responsible for a team of Live Bingo Hosts and Chat Stars who are delivering our bingo products across our Omni-Channel business for clubs and our online bingo rooms.

We are looking for the right person who can bring their retail management experience and help develop the team further. You will be someone who thrives and has passion in leading, coaching and guiding a team to be super successful enabling everyone to reach their full potential.

Delivering an exceptional customer experience, service and standards is part of who we are in the Live Bingo Team. We are looking for someone who has enthusiasm, dedication, commitment, and drive. You will play such an important role in the team delivering this to for our customers along with achieving all our KPI targets. You need to have an analytical eye, spot areas of improvement and help build plans within the team that elevates us from our competitors. You will at times work closely with the Bingo Product, Marketing & Social, Retail Commercial and Customer Service teams.

Your knowledge and experience


Previous experience of managing a team in a face-to-face customer service role, ideally within a bingo, leisure, hospitality, or retail environment
Previous experience of working within a gaming environment
Evidence of being able to create, manage and drive new Initiatives through others.
Has presence and impact within groups.
Self-aware and welcomes constructive feedback.
Committed to your own and other's development.
Ability to multi-task and effectively operate in a dynamic, constantly evolving environment.
A track record of delivering high levels of customer service & KPI delivery.
Strong customer focus with service values & team principles.
Brings business awareness to decision making.
Understanding of KPI's that may affect the commerciality of the business.
A relentless focus upon customer service standards with strong attention to detail


Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your skills:


Ability to work in a dynamic and agile way and deliver on deadlines
A keen eye on attention to detail when delivering outputs of work
Strong communication skills, written, spoken and visual for our internal teams and customer user experience
Not afraid to explore out of the box thinking to deliver a better customer user experience
Able to adapt quickly to changing demands.
An enthusiastic self-starter who identifies opportunities


For more onformation please see attached job description and apply today!

#BB1

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

PLEASE NOTE: To view the Job Description and Person Specification, please click ON APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site, you will need to register if you do not already have an account Specific tasks for the Commissioning Manager will include but not be limited to: Leading the development and management of key dashboards and relevant reporting for assurance and financial recovery; Leading specific projects and the development of projects within recovery plans/priorities for Urgent and Emergency Care; Leading specific pieces of work to review services and ensure that we are commissioning for the needs of our population; Working in partnership with others across the Derby and Derbyshire Integrated Care System (ICS) to meet the challenging transformation agenda; Leading the production of documentation to the expected standard and report against milestones and delivery of current and future projects; Deputising for Senior Commissioning Manager (and other team members where appropriate) at appropriate level meetings including chairing where appropriate; Implementation and co-ordination of strategy; Line management of appropriate team members as required; Engender matrix working across the team and with other teams within the Integrated Care Board (ICB); Working across the system to align workloads of the team and ensure key projects are prioritised.

Headteacher, job vacancy, Specialist Education School in Derby

Location: Derby, UK
Salary: £68,500 - £75,300 (Pay Scale L16 - L20, Depending on Experience)
Employment Type: Permanent, Full Time (40 Hours Per Week)
Benefits: Teachers Pension, Life Assurance & Health Plan, Company Sick Pay, Enhanced Annual Leave, Continuous Training & Professional Development
About the Role:

We are excited to partner with one of the leading providers of specialist education in the country to recruit an inspirational and dedicated Headteacher for a brand new Specialist Education School opening in Derby next year. This school will cater primarily to students with Autism and ADHD, spanning both primary and secondary school ages.

The successful candidate will start in September, well ahead of the school's opening, to be pivotal in the planning, creation, registration, and running of this innovative educational environment. As Headteacher, you will play a crucial role in shaping the school's vision and ethos, developing a bespoke curriculum, and assembling a dynamic team of educators to achieve an Ofsted outstanding rating.

Key Responsibilities:

School Planning and Development: Lead the strategic planning and development process for the new school, ensuring all necessary preparations for a successful opening.
Curriculum Design: Develop and implement a comprehensive and inclusive curriculum tailored to meet the needs of students with Autism and ADHD.
Team Building: Recruit, train, and manage a dedicated team of teachers and support staff, fostering a collaborative and supportive working environment.
School Registration: Oversee the school's registration process, ensuring compliance with all regulatory requirements and standards.
Operational Management: Manage the day-to-day operations of the school, including budgeting, resource allocation, and maintaining high standards of teaching and learning.
Student Welfare: Promote the well-being and academic progress of all students, implementing effective safeguarding and inclusion policies.
Community Engagement: Build strong relationships with parents, carers, and the wider community to support the school’s objectives and enhance student outcomes.
Continuous Improvement: Lead the school towards achieving an Ofsted outstanding rating through continuous evaluation and improvement of school practices and policies.
Criteria

Proven experience in a leadership role within a specialist education setting.
Strong understanding of the needs of students with Autism and ADHD.
Excellent strategic planning and organisational skills.
A track record of successful curriculum development and team leadership.
Commitment to achieving the highest standards of education and student welfare.
​​​​​​​How to Apply:

If you are a visionary leader passionate about making a difference in the lives of students with Autism and ADHD, we would love to hear from you. Please submit your CV and a cover letter detailing your experience and vision for this exciting new school

We have a fantastic position available for a Care Service Manager to join the Emh care and supports division of the group. This is a management role overseeing 3 – 4 of our supported living services and directly managing the support team.

Do you have?

- Experience of working as a Team Manager/Scheme Manager.
- The skills to effectively manage 3-4 Supported Living properties.
- A passion for ensuring that outstanding, outcome focused care and support is delivered.
- Experience of working with vulnerable people in a CQC regulated environment.
- Excellent communication skills to lead the team efficiently.
- Ability to manage a high performing team to achieve great results.

Proud member of the Disability Confident employer scheme

Residential Children’s Support Worker
Social Care & Education
Job Title: Registered Manager
Salary: £ 40,000 to £45,000
Locations: Derby,DE7
Contract: Full Time, Permanent

Social Care and Education have a fantastic opportunity for an experienced and dedicated Registered Children’s Home Manager to join a small, welcoming home in Derby, supporting young people under the age of 18.

The Role
As the Registered Children’s Home Manager, you will play a key role in ensuring the smooth running of the home, providing a safe and nurturing environment for young people who have experienced childhood trauma and challenging behaviours.
• Ensure the home is fully compliant with Ofsted regulations and best practices.
• Lead, manage, and support a small, committed staff team.
• Provide training and development to ensure staff are up-to-date and effective in their roles.
• Create a nurturing and supportive environment, addressing the individual needs of young people.
• Promote and encourage educational engagement and development.
• Oversee the physical, mental, and emotional health and well-being of young adults.
• Manage staffing rotas, ensure the home is fully staffed, and be available for on-call duties.
• Work closely with the multi-disciplinary team (MDT) and attend MDT meetings to support young people’s holistic care plans.
• Conduct regular staff meetings and appraisals to maintain high standards of care.

The Requirements
• Level 5 Diploma in Leadership and Management within a Children’s Home setting.
• Minimum 2 years’ experience as a Registered Manager or 4 years as a Deputy Manager, with the ambition to progress.
• Strong knowledge of Ofsted regulations and experience in managing challenging behaviours.
• Understanding of childhood trauma and its impact on young people.
• A valid UK driving license is essential.

Service Care Solutions have a new and exciting opportunity which has become available in the Derby area! The role itself is working a emergency call handler for the elderly who has the emergency button assistance built into their home.

Derby City Council are looking for a new face to join their forever growing team to assist with the inbound calls made from the elderly community who are currently still living in their own accommodation.

The team is a 24-hour emergency monitoring and response service that provides support to people in their own homes through their connection link to their own internal telecare service which is available 24/7 and 365 days a year.

Customers activate a support call at any time 24/7 via the alarm unit installed in their own home and or the sensors attached to it. Our Call Handler Responders will then discuss and assess the nature of the emergency and will action an appropriate response. Responding themselves if required. In the case of a serious emergency, the emergency services will also be contacted.

The role is a full time role working NIGHTS between the hours of 23:00-7:00am on a rota basis currently paying £15.98-£20.00ph

Requirements for the role:

Needing to be a driver

Need to have experience with call handling OR a care background

Enhanced DBS

Previous experience as a team leader/supervisor

Must have previous experience working with the elderly

If this is something you are interested in then please get in touch!

APPLY NOW - Send your CV to Macy… macy.robinson@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

*Service Care Solutions also offer a referral fee of £250 for anyone you may know*

If this is something you are interested in, please send across your CV to macy.robinson@servicecare.org.uk or give me a call on 01772208964

Join Our Culinary Team as a Head Chef at Hallmark Luxury Care Homes!

Position: Head Chef

Location: Alexandra Grange, Wokingham

Type: 12 Month Fixed Term Contract - Maternity Cover- Full Time

Salary: Competitive

At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.

As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

About the Role:

Are you a passionate and qualified Chef looking for a rewarding role where you can work with fresh seasonal food and make a real difference in people's lives? We are seeking a dedicated Head Chef to join our team at Hallmark Care Homes, where quality of care is at the heart of everything we do.

As a Head Chef, you'll have the opportunity to deliver hotel/restaurant standards without the split shifts and long weeks. You'll have full autonomy in creating nutritious, flavoursome, and well-balanced menus tailored around our residents' preferences. Working with fresh produce, you'll cook high-quality and wholesome dishes, ensuring that every meal is cooked to the highest standards.

Your Responsibilities:

Menu Development: Tailor menus around residents' preferences and ensure person-centred hospitality.
Culinary Excellence: Work with fresh produce to create high-quality and wholesome dishes that meet our residents' dietary needs.
Team Leadership: Lead, motivate, inspire, and develop a team of culinary professionals.
Budget Management: Work within budget constraints while maintaining high standards of food quality.
Audits and Stock Control: Complete regular audits and manage stock control to minimize waste and maximize efficiency.
What Makes a Hallmark Care Home Head Chef:

Personable and Warm: You have a genuine interest in the well-being of our residents and create a warm and welcoming environment.
Qualifications: Hold City & Guilds/NVQ/SVQ or equivalent qualifications in culinary arts.
Leadership Experience: Experience in leading, motivating, and inspiring a culinary team.
Nutrition Knowledge: A good understanding of nutrition and dietary requirements.
Culinary Skills: Experience working with fresh seasonal food and creating appetising and nutritious menus.
HACCP: Good understanding of Hazard Analysis and Critical Control Points (HACCP) principles.
Reap the Rewards:

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.
If you're ready to join a team that values excellence, compassion, and culinary creativity, apply now and become part of our supportive community at Hallmark Luxury Care Homes!

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options, you’d like to request in making your application, please contact the recruitment team on 01277 314191 or send an email to Recruitment@hallmarkcarehomes.co.uk

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa orSkilled Worker Visa, please click on the link to check your eligibility before applying for thispost as we may be unable to provide sponsorship Impacts of the changes to the UKimmigration policy | NHS Employers

We are looking for an ambitious and talented individual who is looking to take the next step in their career as an operational manager in the NHS. As part of the Patient Access leadership team the post holder will provide day to day operational management support to the Centralised Outpatient team at Royal Derby Hospital.



The team is made of c132 WTEs, with a total annual budget of c£2m.



You will therefore need to be a supportive, empowering and engaging line manager able to lead with care to fully engage the team, praising when deserved, but also able to hold to account where appropriate. You will have a track record of demonstrable leadership, being a role model for high quality values and behaviour, and the proven ability to inspire a shared purpose to develop capability through service improvement and transformational change.



This will be a demanding role with influence and impact across the site, so it will require good stakeholder management skills via clear communications and visible leadership.



You will also be joining us at a time of unprecedented change as we look to revolutionise our Outpatient Services, we are currently engaged in an ambitious improvement programme including the introduction of a new electronic patient record systems (EPR). This will require you to have experience and knowledge of effective change management tools and techniques, whilst at the same time ensuring that the patient is at the centre of everything you do.







All functions of general management are expected with the successful candidate being key in helping to deliver a safe and effective patient experience, positive and supportive working culture for our teams.

This role provides senior operational leadership supporting the team. Liaising with the Business Units leadership and clinical teams to deliver safe, effective and high performing services.

The successful individual will perform all functions of a general management role to meet the needs of our patients, services and workforce.

Closing Date: 29 August 2024

Interview Date: 9 September 2024

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:
• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:
• We see on average 4810 OP appointments per day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.



Following the recent update on UK immigration policy for those on a Health and Care Visa or
Skilled Worker Visa, please click on the link to check your eligibility before applying for this
post as we may be unable to provide sponsorship Impacts of the changes to the UK
immigration policy | NHS Employers


This advert closes on Thursday 29 Aug 2024