Total 880 Manager level Customer Service job vacancies in City of London, London, EC4M 7BQ

• Plans, organizes, directs and controls the safety and occupational health program covering an extensive geographic area and involving a large variety of regional operations.
• Evaluates the health and safety program’s progress, which includes assessment of current guidelines, procedures, policies, and the training program.
• Plans, organizes and conducts a regional inspection activity.
• Investigates mishaps and fatalities and prepares a chronological narrative of factors contributing to the incident.
• Tests and modifies, as appropriate, various types of protective equipment such as life vests, safety ropes, and safety nets to ensure compliance with applicable safety criteria.

Starting at $117,962 Per Year (GS 13)

Lead duties and responsibilities include:

• Leads the activities of the production and service areas
• Reviews daily work assignments and makes adjustments accordingly
• Communicates instructions and information to employees concerning work to be accomplished
• Relays any problems and/or events to supervisors and managers
• Provides on the job training to lower graded food service workers and documents training
• Completes safety and sanitation inspection checks
• Ensures food production and service areas are properly set up
• Performs final check of trays for proper temperature and accuracy as indicated on tray ticket
• Observes work performance of employees and provides feedback to supervisors
• Participates in performance improvement programs and documents quality improvement data
• Performs other related duties as assigned.

Food service duties and responsibilities include:

• Sets up tray line station with correct supplies and food items
• Serves food, cafeteria style
• Breaks down and cleans assigned station
• Sets up dining room tables for service
• Delivers meal trays to patients' bedside and reports comments and/or complaints to supervisor or dietitian
• Prepares individual and bulk nourishments and supplemental foods/beverages
• Determines the quantities of ingredients needed
• Makes conversions between the metric system to standard system
• Performs heavy duty cleaning tasks throughout food service areas
• Provides assistance to cooks in the food preparation areas
• Performs other related duties as assigned.

Work Schedule: Full Time, Various tours. Details to be discussed during the interview.
Position Description Title/PD#: Food Service Worker Leader/PD99919S
Critical Skills Incentive (CSI): Not Approved
Relocation/Recruitment Incentives: Not authorized

Starting at $24.04 Per Hour (WL 4)

• Oversees and coordinates efforts to integrate and link conservation strategy with the planning, allocation, utilization, and evaluation of financial and other resources.
• Presents information to the State Leadership Team (SLT) on linkages between utilization of financial resources and conservation outcomes.
• Establishes the annual budget for state office training activities.
• Participates in developing strategic and business plans to ensure the state continues to meet the mission responsibilities of the NRCS.

Starting at $103,409 Per Year (GS 13)

Team Manager - Autism Specialist Outreach Service, London E17
Key Information

• Job Type: Permanent
• Location: E17, Walthamstow
• Salary: £37,263.00 per annum
• Contract Hours: Full-time

About the Role
Our client is recruiting for a passionate, motivated, and dedicated Team Manager with extensive experience working with adults with learning disabilities, autism, and complex needs. This is an exciting opportunity for an experienced manager who is keen to use their coaching and mentoring skills while upholding high standards in service delivery.
You will lead an Autism Outreach Service that supports individuals across seven London Boroughs, helping them live at home with family or in supported living environments. Strong collaboration with family members and other stakeholders will be essential. The role requires managing and motivating a staff team to provide creative, flexible, and person-centered services that enable individuals to thrive and be active members of their community.
You will be supported by two deputy managers to lead a large team of outreach support workers, ensuring that the service maintains the highest quality of care and support.

Key Responsibilities

• Assess new referrals and develop comprehensive support and risk management plans
• Build and maintain strong relationships with families and other professionals/stakeholders
• Coach, mentor, and develop a resilient team of support workers and deputy managers
• Ensure the service delivers innovative, person-centered support that meets individuals' needs and outcomes
• Manage the service within budget and achieve expected performance indicators
• Maintain service standards to meet CQC requirements, aiming for a rating of "Good" or "Outstanding"
• Line manage deputy managers and oversee outreach services across multiple boroughs
• Ensure that support plans and risk assessments reflect individual needs and aspirations
• Apply safeguarding principles and practices in line with the Mental Capacity Act

About You
The ideal candidate will have:

• Significant management experience in a similar setting
• At least 3 years of experience delivering person-centered support to people with learning disabilities, autism, and complex needs
• A minimum of 1 year's experience managing services for individuals with complex needs, including behaviors of concern
• A qualification in Positive Behaviour Support Coaching (BILD accredited), NAPPI Level 2, or a willingness to complete the qualification within 3 months
• Strong communication skills and the ability to liaise with various stakeholders
• Staff management experience, including leading and motivating a team to deliver high-quality support
• The ability to think creatively and manage emergency situations effectively
• Experience developing needs assessments and support plans for people with behaviors of concern
• A passion for empowering people with autism or learning disabilities to lead the lives they choose

Desirable:

• Knowledge of managing budgets
• Emotional and physical resilience to handle challenging environments

Employee Benefits
Our client values their staff and offers a comprehensive benefits package:

• 25 days Annual Leave (excluding Bank Holidays)
• Cycle-to-Work Scheme
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Blue Light Card

About Our Client
Our client has been delivering high-quality care and support services to vulnerable individuals for over 45 years. Founded by parents of children with disabilities, they are dedicated to supporting people to lead independent lives, play an active role in their communities, and reach their full potential. They are committed to safeguarding adults at risk and expect all staff to share this commitment.

Interviews: Week of 16th December 2024

We are looking for an enthusiastic and highly motivated service manager to join our busy Surgery, Perioperative Medicine and Adult Critical Care team. You will support this award-winning team to effectively manage patient flow, admin and clerical teams, service improvement projects, and financial performance.

As part of Team Surgery, you will work closely as part of a triumvirate to deliver high quality, efficient and forward thinking services across The Royal London and Mile End Hospitals. You will be part of a team that is responsible for Scheduling, Theatres, Critical Care, Anaesthetics, Pain, and Elective Care.

You will play a key role in actively managing the Scheduling Team and all processes that are associated with elective care patient pathways at The Royal London hospital including overseeing the boking of elective patients for POA clinics, ensuring timely resolution of DQ issues, and oversight of the SHDU bookings. The purpose of this role is to ensure a smooth and efficient service for patients throughout their journey before surgery, and on the day of surgery.

As part of the triumvirate leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio.

The post holder will play a key role in actively managing the Scheduling Team and all processes that are associated with elective care patient pathways at The Royal London hospital including overseeing the boking of elective patients for POA clinics, ensuring timely resolution of DQ issues, and oversight of the SHDU bookings. The purpose of this role is to ensure a smooth and efficient service for patients throughout their journey before surgery, and on the day of surgery.

Key to this role is establishing and maintaining good working relationships with all services that have elective care programmes withing their portfolios.

The post-holder will be a key member of the leadership team in Theatres, Peri-operative Medicine and Critical Care, working collaboratively across a fast-paced, dynamic department. The candidate will be joining a friendly and ambitious team committed to triumvirate working, continuous improvement and high-quality patient care.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.


This advert closes on Tuesday 10 Dec 2024

Starting at $139,395 Per Year (GS 14)

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Trade Supervisor

Hertford/Ely

£41,603
- £43,793 per year
40 hours per week

We have an opportunity for a Trade Supervisor to join our team based in Welwyn Garden City. As Trade Supervisor you will cover different sites across the Hertford, Ely and the surrounding areas and your daily activities will include coordinating the operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.

The role of Trade Supervisor will include:

- Overseeing day to day repairs and voids, ensuring they are carried out to a high standard
- Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
- Maintaining compliance for health and safety, ensuring this is promoted and adhered to
- Handling complaints and breakdowns in service to meet customer expectations
- Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
- Included in an out of hours rota as supervisor contact a minimum of once every 8 weeks


Skills and experiences:

- To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to NVQ Level 3 in a core trade subject, plus ILM membership (The Institute of Leadership) or currently undertaking the qualification. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
- Working knowledge of the application of Health and Safety legislation
- Proven experience of working to deadlines and prioritising workloads
- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence


As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.

About us
Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values
- working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £41,603 per annum (rising to £43,793 per annum after 12 months, subject to satisfactory performance


Closing Date: 9 December 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Proud member of the Disability Confident employer scheme

We are seeking a dynamic Unit Catering Manager to oversee the dining experience for our Selig Court tenants. This role is perfect for a chef who is not only passionate about cooking but also loves engaging with people. You will lead a small team to develop and prepare nutritional, seasonal menus that align with Jewish cultural practices while ensuring exceptional customer service and operational efficiency.

This post is working 40 hours per week, 5 out of 7 days including some weekends..

The selection process will involve: An introductory Microsoft Teams Meeting for 30 minutes, selected candidates will then be asked to attend an interview and culinary assessment centre for 2 ½ hours.

What you will be doing:

Culinary Management:

• Preparing, cooking, and present high-quality meals tailored to residents' dietary needs.
• Developing and managing menus using the Indicator Menu & Recipe Management System.
• Ensuring strict compliance with food safety and hygiene standards.

Client-Facing and Customer Service:

• Engaging with residents and families to understand and cater to dietary preferences and requirements.
• Maintaining high levels of customer service, ensuring resident satisfaction.
• Addressing any concerns or complaints promptly and professionally.

Operational Management:

• Overseeing day-to-day catering operations, ensuring smooth service delivery.
• Managing the EPOS system for accurate billing and inventory tracking.
• Implement and manage the Future Workforce Management System for optimal staff scheduling.
• Managing stock control, including ordering supplies, maintaining inventory, and reducing wastage.
• Ensuring efficient processing and management of invoices.

Team Leadership:

• Leading, mentoring, and motivating the catering team, fostering a positive working environment.
• Developing staff rotas to ensure adequate coverage and efficient operation.
• Providing ongoing training and development opportunities for team members.

Financial Management:

• Monitoring and managing the catering budget, ensuring cost-effectiveness and financial efficiency.
• Conducting regular financial reporting and analysis to track performance against budget.

What you will need:

• City of Guilds 706 1 / 2 or equivalent (Desirable)
• NVQ Level 2 or 3 in relevant fields (Essential)
• Proven experience as a Chef and in managing catering operations, preferably in a care home or similar environment (Essential)
• At least five years’ experience in a busy kitchen (Essential)
• Awareness of COSHH (Essential)
• Experience working to deadlines and adhering to budgetary requirements (Essential)
• Takes responsibility for own work and making improvements where possible (Essential)
• Awareness of waste disposal techniques and infection control (Essential)
• Working knowledge of Health and Safety legislation (Essential)
• Exceptional culinary skills with a strong understanding of dietary needs and restrictions (Essential)
• Excellent communication skills, both written and verbal (Essential)
• IT Literacy – with an ability to pick up new systems with ease (Essential)
• Ability to communicate and manage interpersonal relationships, including influencing skills (Essential)
• Strong client-facing skills with a commitment to excellent customer service (Essential)
• Proficient in using EPOS systems and other relevant software (Desirable)
• Excellent organizational and time-management skills (Essential)
• Ability to lead and manage a team effectively (Essential)
• Strong financial acumen with experience in budget management (Essential)

Join our team and make a meaningful impact in a role that blends culinary expertise with exceptional management and customer service skills. Apply now to be our next Unit Catering Manager!

Proud member of the Disability Confident employer scheme

25th November,
Purpose of the role  As a Service Manager, you will play a crucial role in overseeing the delivery of services to people we support across several houses to enable them to live well at home, participate in their community, and achieve their goals. You will lead your team to deliver high standards of practice while embedding and living your passion for social inclusion for people living with disability.  The role is in Guilford and is responsible for managing SIL supports for up to 20 clients living across 4 homes co located together. You will have a Service Coordinator directly reporting to you.  The frontline team responsible for providing supports under your management will consist of approximately 55 Nursing Staff and Support Workers.     Why Join Team Achieve? Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We
... Click here to view more detail / apply for Disability Service Manager

PERSOLKELLY are in partnership with our client based in Alexandria who are a innovative homewares wholesaler, specialising in all homeware and dcor.
Due to expansion, the team are now looking for an experienced Customer Service Manager to report directly to the Director and be a vital addition to their clients, customers, and project teams.
About the role
The Customer Service Manager role is primarily responsible for contributing to the continuous improvement of staff capability and improvement of the customer experience.
Key Responsibilities:

Provide coaching to team members to ensure the team provides a consistently high standard of customers and stakeholders.
Conduct regular side-by-side call & order management observation.
Subject matter expert, & compliance, to the business policies and procedures
Utilize knowledge to monitor, coach and continuously improve team performance.
Subject matter expert, and multi-skilled, across all B2B customer
... Click here to view more detail / apply for Customer Service Manager

01st November,

Join our newest property at UniLodge Kensington
Drive an outstanding resident experience and contribute to our great culture
Permanent Full Time, 38 hours across a Monday to Friday roster
At UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealands leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, were seeking people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.
   
What role will you play
   
As the Customer Service Manager, you will be responsible for leading the front-line team in the efficient and effective
... Click here to view more detail / apply for Customer Service Manager ? UniLodge Kensington

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. Although you must reside and perform the job functions in the specific geographic location, it will not require you to report to the agency worksite on a regular and recurring basis. The location of this position will be determined upon selection in one of the following states: Illinois, Florida, Ohio, Texas, Washington, Maryland, California, Washington, D.C., Georgia, Colorado, Massachusetts, Pennsylvania, Minnesota, and Wisconsin. 

*The duty station will be determined upon selection and will be located within the geographic area described.

Major duties include but are not limited to the following:

• Incumbent champions assigned client missions and projects within the sector, leveraging Indefinite Delivery Vehicles (IDVs), Small Business Innovation Research (SBIR), Commercial Solutions Openings (CSO), and other innovative non-Federal Acquisition Regulation (non-FAR) based contract mechanisms where appropriate. Incumbent is recognized as a subject matter expert and agency authority on acquisition project management involving the acquisition, definition, evaluation, and delivery of professional services, IT products and services, and R&D acquisitions. Handles the most complex and/or sensitive projects assigned to the division directed and, at times, the wider employing sector/APEX.
• Personally and/or through subordinate staff, develops and executes nationwide and Governmentwide acquisition projects that directly impact client programs of nationwide and/or worldwide significance. Oversees and manages a portfolio of innovative acquisitions that includes non-FAR based contracts/procedures.
• Manages financial resources and personnel, directing tasks to achieve desired project results within the area of responsibility. Demonstrates fiscal responsibility and financial acumen in financial operations, client funding, and contractor cost and appropriations guidelines (e.g., laws, regulations). Manages incrementally funded projects, coaches project managers to anticipate influx of client funding and contractor costs.
• Serves in a senior project management capacity as a critical liaison establishing and maintaining mutual understanding and cooperation between GSA, clients, and industry on highly controversial and/or sensitive matters.

Starting at $143,736 Per Year (GS 15)

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. Although you must reside and perform the job functions in the specific geographic location, it will not require you to report to the agency worksite on a regular and recurring basis. The location of this position will be determined upon selection in one of the following states: Arizona, California, Colorado, Florida, Georgia, Maryland, Massachusetts, New Hampshire, North Carolina, Ohio, South Carolina, Virginia, Washington DC

*The duty station will be determined upon selection and will be located within the geographic area described.

Major duties include but are not limited to the following:

• Employee is recognized as a subject matter expert and agency authority on acquisition project management involving the definition, acquisition, evaluation, and delivery of professional services and IT projects and non-commercial acquisitions. Non Commercial acquisitions include cost reimbursable type contracts. Handles the most complex and/or sensitive projects assigned to the division directed and, at times, the wider employing sector/APEX.
• Personally and/or through subordinate staff, develops and executes nationwide and Governmentwide acquisition projects that directly impact client programs of nationwide and/or worldwide significance.
• Oversees and manages a portfolio of noncommercial acquisitions that includes cost reimbursable type contracts and operates as a subject-matter expert on incrementally funded cost reimbursable contracts.
• Manages financial resources and personnel, directing tasks to achieve desired project results within the area of responsibility. Demonstrates fiscal responsibility and financial acumen in financial operations, client funding, and contractor cost and appropriations guidelines (e.g., laws, regulations).
• Manages incrementally funded projects, coaches project managers to anticipate influx of client funding and contractor costs.
• Serves in a senior project management capacity as a critical liaison establishing and maintaining mutual understanding and cooperation between GSA, clients, and industry on highly controversial and/or sensitive matters.

Starting at $143,736 Per Year (GS 15)

Order of Referral: Applications received up to 11:59p.m. EST on the date in which 75 minimally qualified applications is reached will receive first consideration. Applications received after 11:59p.m. EST on the date in which 75 minimally qualified applications are received may not receive consideration unless otherwise requested by management. Additional applications will be reviewed in one day increments at management request.

This position may be filled as virtual (i.e., the employee may work at a VA facility or VA-leased space other than the facility that is hiring the employee and may telework) and is authorized for telework up to 50%. VA supports the use of telework and filling virtually to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility and potential duty location may be discussed during the interview process.

Major Duties include, but are not limited to:

• Functions as an advisor, administrator, educator, consultant, and mentor who possesses a wide range of experience and leadership skills.
• Provides leadership and oversight for VACO clinical and administrative operations as directed by the National Program Manager, Purchased Long Term Services and Supports.
• Supports the integration and collaboration of nursing with other professional disciplines and functional areas in the mutual achievement of Veteran-driven and organizational goals.
• Relates effectively with VACO and program healthcare executives, and the community as well as program and service leaders at the network and facility levels.
• Assists the National Program Manager with healthcare operations and the functions and activities expected of them.
• Contributes ideas and recommendations for the establishment and revision of standards of care, policies, and objectives for the enhancement of Veteran care.
• Provides program management of the Skilled Home Care programs and acts to improve the quality and oversight of these programs.
• Coordinating activities related to the planning, development, and execution of all related skilled home care programs, coordinating the general program support work such as collection, compilation, research, and/or tracking of data and program information.
• Advises and provides technical and clinical expertise on overall operations and functions for all Veterans Heath Administration (VHA) Skilled Home Care program activities and collaborates across numerous offices and locations.
• Performs high level administrative or technical program work in support of the program, office, or of the organization.
• Provides leadership in the development, enhancement, and improvement of national standards, policies, and guidelines to improve the effectiveness, quality, and oversight of Skilled Home Care
  programs and for Veterans who require these services.
• Supports national and VISN level activities and field facilities by providing clinical program and policy guidance and assistance with the development of interdisciplinary approaches to the accomplishment of strategic plans and initiatives related to the Skilled Home Care programs.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM EST
Telework: Available
Virtual: This position may be filled as virtual (i.e., the employee may work at a VA facility or VA-leased space other than the facility that is hiring the employee and may telework) and is authorized for telework up to 50%. VA supports the use of telework and filling virtually to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility and potential duty location may be discussed during the interview process.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $139,300 Per Year (VN 4)

This is an exceptional opportunity for an experienced manager to contribute to the delivery of high-quality cancer care. If you are committed to excellence and have the skills required to lead in this critical area, we encourage you to apply. The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.