Total 9 Manager level Customer Service job vacancies in BN11 4AF

The role is responsible for a range of professional leadership duties including the operational and service line management of the waiting lists and clinic/diagnostic capacity within their designated area of responsibility as well as ensuring that administrative processes are co-ordinated and managed to deliver both governance and performance functions. There is also an expectation that the role supports the flow of patients and leads operationally on delivering this function across the medicine wards. The post holder will be responsible for the coordination and review of performance monitoring, clinical governance reporting, project work and the development of business plans/production of reports as required. They will be required to take remedial action where necessary, suggest improvements and propose and implement new ways of working. Through their own work and managing the work of others, the post holder will ensure that Directorate plans, systems, structures and processes for managing clinical quality, risk, controls assurance and local patient and public involvement initiatives are in place, and that these are carried out and managed efficiently. The post holder will be directly responsible for co-ordinating others to deliver timely and effective business support across the area of responsibility.

To Support the Matron and inpatient ward manager to ensure that high quality patient focused care is delivered within the Childrens and Young Persons Day Unit (CYPDU), surgical day case and Childrens Outpatient Department. To actively participate in the day-to-day clinical and operational management of the service. To act as an expertly skilled clinical nurse, leader and role model whilst providing direct quality patient care. To utilise expert clinical judgement, decision making and skills in relation to the assessment and management of children within the service. To work within the Child and Young Persons Day Unit, Childrens Outpatients and surgical teams on nursing issues and management of clinical governance issues. To participate in the supervision, teaching, mentorship and appraisal of pre and post registration nurses. To work collaboratively with the multi-professional team and inpatient ward manager to ensure the delivery of high quality service provision. The post holder will be required to work flexibly to achieve the key responsibilities of the post. To maintain and support the efficient use of physical and /or financial resources. Please see Job description and person specification for full details

-Sponsorship/Switch is NOT AVAILABLE

-Must have minimum 1 year Team leader experience in the care sector



Full time day shift hours are every other weekend included -37.5 weekly

Day shifts - 8am-8pm

Early- 8am-2pm

Late- 2pm-8pm







At Liaise, we are inspired by our values of Positive, Progressive, and Personal support and we are looking for Team Leader who believe in our vision to ensure that every person we support leads a happy, purposeful life.



What you will be doing:


Acting as a role model by leading and supervising carers day-to-day, working alongside them and completing regular staff appraisals.
Ensure good team working.
Motivate, support and mentor the staff when needed.
Organising staff allocations and breaks
Promote the professional image of the services through excellent communication, appropriate behaviour and professional appearance.


What we would like you to have to be able to do it:


Strong communication skills
Takes pride in working with vulnerable people and takes safeguarding responsibilities seriously
Effective decision making and judgement
Strong planning and organisation skills
Successfully completed NVQ Level 3 in Adult Social Care (or equivalent)
Achieves all Health & Safety standards


What we will provide if you join our fabulous team:


Market leading pay rates
Length of service leave (up to five extra days holiday)
Fully funded Blue Light Discount Card
Access to Wagesteam – our financial wellbeing app that lets you access your pay as and when you earn it, get discounts at supermarkets and helps you save.
Employee Assistance Programme (access to free telephone counselling and legal advice)
Free compliance training, and opportunities to develop
NEST Pension Scheme
Flexibility in creating your own rota to suit your life
Free enhanced DBS check
Life Assurance (2 x salary)




If you feel you would be a suitable candidate for the Team Leader position, please feel free to apply and one of our dedicated Recruitment team members will be in touch.

We are an equal opportunities employer and welcome, and encourage, applications from all backgrounds – we are happy to discuss any possible reasonable adjustments. Please note the Support Worker role is subject to an enhanced DBS check.

To Support the Matron and inpatient ward manager to ensure that high quality patient focused care is delivered within the Childrens and Young Persons Day Unit (CYPDU), surgical day case and Childrens Outpatient Department. To actively participate in the day-to-day clinical and operational management of the service. To act as an expertly skilled clinical nurse, leader and role model whilst providing direct quality patient care. To utilise expert clinical judgement, decision making and skills in relation to the assessment and management of children within the service. To work within the Child and Young Persons Day Unit, Childrens Outpatients and surgical teams on nursing issues and management of clinical governance issues. To participate in the supervision, teaching, mentorship and appraisal of pre and post registration nurses. To work collaboratively with the multi-professional team and inpatient ward manager to ensure the delivery of high quality service provision. The post holder will be required to work flexibly to achieve the key responsibilities of the post. To maintain and support the efficient use of physical and /or financial resources. Please see Job description and person specification for full details

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 318273
Lead Customer Operations Manager
£43,677
- £48,045 (dependent on experience) plus £4000 allowance potential 10% bonus and 25 days annual leaveFull time, PermanentWorthing Delivery Office, Chapel Road, Worthing, BN11 1AA
At Royal Mail we deliver more.

ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
Shift Patterns
Monday to Saturday with rotating day off, hours between 07:30
- 15:42, Flexibility is required due to operational needs
THE ROLE
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.
You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.
You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.
Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Sunday 6th October. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

Join our team as Registered Care Home Manager!

We would really love to hear from you if you have a strong understanding of safeguarding requirements, great leadership skills and proven experience in successfully running a service within the care sector.

We are seeking a highly motivated individual to take on the role of Registered Care Manager in our reputable healthcare facility in Worthing. Our service is home to 10 adults with physical disabilities. We actively involve its users in their local community, where they take part in a wide range of activities using local resources.

We are amongst the highest rated providers of care and supported living services in the UK, with 84% of our services rated ‘good’ or ‘outstanding’ by regulators.

Would you like to join our great team, supporting our values and ethos, continuing the fantastic work that we do in making a positive impact on the lives of people with a disability?

As a Service Manager with Leonard Cheshire, you will provide clear direction, management and supervision of a great staff team. Leading with passion and enthusiasm to ensure your service is well run, you will promote positive outcomes for disabled people with a flexible and proactive approach.

In addition to the delivery of great care, you will ensure the service is fully compliant regarding health and safety management and fulfil statutory obligations. Working within budgetary requirements is essential and operating a financially sound service.

As a successful manager you will handle recruitment, on-going training, development and performance needs of your staff, ensuring the achievement of national minimum care standard requirements. You will also hold registration for the service.

This is a challenging yet really exciting opportunity, offering you the chance to grow and develop as a member of the Leonard Cheshire management team, further enhancing your already successful career as a care professional.

To be successful in this role you will have:

• A recognised nursing or social care qualification and registration (as appropriate to the needs of the service).
• Level 5 Diploma in Leadership for Health and Social Care, or equivalent as required for registration.
• Substantial experience in managing care teams / supervisory or management experience in a care environment.
• Strong people and communication skills with excellent customer service.
• Thorough understanding of financial data and ability to manage budgets.
• Experience of a range of different departments i.e. therapies, transport, catering, administration, care and maintenance is advantageous.

Please see the job description (link below) for more details.

Proving quality, frontline care and support in our care homes, nursing homes and supported living services is at the very core of what we do. Our approach is based on the promotion of greater independence and choice for the people who we support, working with over 1,600 people with a disability every day.

We offer a wide range of employee rewards to include:

• Wagestream, access earned pay before pay day (click here for more details).
• Free Blue Light Card.
• Free DBS / Access NI check or PVG membership as applicable.
• Excellent contributory company pension scheme with 3 x salary life cover benefit.
• Substantial and flexible annual leave, with the option to buy and sell (salary sacrifice).
• Cash Health Plan, claim back dental, optical and other costs.
• Comprehensive training relevant to your role.
• Great development opportunities through our apprenticeship schemes and chance to gain recognised qualifications.
• Unlimited payments through our Refer a Friend bonus scheme.
• Access to cycle-to-work benefits (salary sacrifice).
• Employee Assistance Programme and so much more!

If this sounds of interest to you, please email Anna Warda on anna.warda@leonardcheshire.org or call 07767 082 886 for further details.

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

* No agencies please *

Proud member of the Disability Confident employer scheme

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents every day. This is a great opportunity to join us as an Assistant Care Manager in friendly Worthing Hospital Social Work Team that prides itself on their supportive culture.

Stacey, an Assistant Care Manager in the team, says "I enjoy working as an ACM as it is an opportunity to work within the social care sector - helping people with varying needs, supporting them to meet their outcomes and striving to make a difference. I really enjoy working in the team because of the wealth of experience my colleagues hold and the supportive nature of every member of staff"

About The Job

Salary: £27,334 to £29,777 per annum

Working pattern: Full time 37 hours per week

Contract type: Permanent

Location: Worthing General Hospital

Interview Dates: 12th & 15th July

Our Assistant Care Managers have a really supportive working environment and inductions are well planned with help from across the team. There are 25 members in the Worthing Hospital Social Work Team so whether it's in person, on the phone or even in the chat group there is always someone on hand to help.

You will be working across the Acute ward, A&E, Community Hospitals, and assessing people in their own homes; providing advice and guidance to those people who access or need the service.. As well as assessing you will be completing plans, implementing and monitoring care packages, although there is a focus on short term support you will also be carrying out reviews for long term support. To be successful in this role you will need to use your initiative and demonstrate personal resilience as you could have exposure to challenging behaviours from people who access or need the service.

An important part of the role is accurate records of all of the amazing work you have undertaken, and produce reports and correspondence for a variety of audiences including meetings, conferences, court, panels and other agencies.

You will receive regular, supportive and reflective supervision from senior social work colleagues, but you will also need to use your own initiative where appropriate. There would be some requirement to work flexibly, out of office hours to assist customers, carers and families and you will be required to travel throughout the county including locations that are not always easily accessible by public transport.

Experience and Skills

Key Skills:

(These will be used as the shortlisting criteria so please cover in your application)

1. Ability to analyse and interpret information and prioritise needs in order to make recommendations/decisions which will have a positive outcome.
2. Ability to work independently and as part of a team, working under pressure and to tight deadlines.
3. Ability to work in a multi-agency environment to deliver a service to those people who access or need the service.
4. Ability to communicate complicated or sensitive information to a range of audiences to achieve positive outcomes; to be able to communicate clearly with customers reflecting the service objectives and standards.
5. Sound and accurate IT and keyboard skills.
6. Ability to recognise the limits of own accountability and responsibility, and to seek appropriate support, advice and supervision.

Qualifications and/or experience:

• GCSE English and Maths or equivalent qualification or experience operating at this level of literacy and numeracy.
• NVQ Level 3 in Care. Desirable
• Experience of providing support/working with people in a Social Care environment.
• Experience of forming effective working relationships within a multi-agency setting.
• An awareness of the policies, practices and procedures relevant to Social Work. Experience of the assessment and review process of care packages.
• Experience of applying relevant legislation, policies and procedures to individual pieces of work.

Rewards and Benefits

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05251.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme, this can be found on our application help page.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!

A great new job opportunity has arisen for a dedicated Registered Service Manager to work in an exceptional service located in the Worthing, West Sussex area. You will be working for one of UK's leading health care providers

The special service provides residential accommodation and nursing support for individuals with learning disabilities, autism and complex needs, including behaviours which others might find challenging

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Registered Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary of £36,000 per annum. This exciting position is a permanent full time role working through days only. In return for your hard work and commitment you will receive the following generous benefits:
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6409
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

A great new job opportunity has arisen for a dedicated Registered Service Manager to work in an exceptional service located in the Worthing, West Sussex area. You will be working for one of UK's leading health care providers

The special service provides residential accommodation and nursing support for individuals with learning disabilities, autism and complex needs, including behaviours which others might find challenging

**To be considered for this position you should have achieved or be working towards a QCF Level 5 in Health and Social Care or hold equivalent qualification, such as NVQ Level 4 in both Health and Social Care and Leadership and Management in Care Services**

As the Registered Manager your key responsibilities include:
• Ensuring the highest standards of support
• Managing budgets
• Developing your team
• ensure the individuals you support have the opportunity to develop a varied
• You’re committed to the same high-quality, person-centered services that we are – services that help people to a better life

The following skills and experience would be preferred and beneficial for the role:
• A strong, supportive leader and effective manager
• Successfully managed a team in a challenging Learning Disability Service
• Had professional senior level contact with CQC
• Developed positive relationships with commissioning teams

The successful Service Manager will receive an excellent annual salary of £36,000 per annum. This exciting position is a permanent full time role working through days only. In return for your hard work and commitment you will receive the following generous benefits:
• Yearly bonus
• Fantastic support and development opportunities
• Paid annual leave 25 days per year plus Bank Holidays
• Employee benefits platform providing discounts at over 150 retailers
• Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal

Reference ID: 6409
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk