Total 283 Senior Executive level Customer Service job vacancies in HKG Hong Kong Millennium City 6

Your new company
Your new job working as a Senior Broker Support Technician / will be working at an independent Lloyd's insurance and reinsurance broker specialising in providing bespoke solutions to support their clients' growth and success. With Offices overseas and the UK, your new brokers are growing from strength to strength and pride themselves on providing a wide range of specialist insurance solutions provided to businesses, insurance brokers and trade associations. A permanent position for a Broker support Technician has arisen within an established North American and International Property and Casualty team.
Dealing with both a mix of Binders and open market Property and related risks

Your new role

Your new job working as a Senior Broker Support Technician will be responsible for providing a quality technical service to Brokers covering all aspects of their insurance.
You will be responsible for the production of MRC slips and endorsements. You will also be responsible for working closely with Placing Brokers, Producing Brokers, colleagues and clients. The role will inched the analysis of data under existing Binding Authority Agreements. Dealing with Market statistics (PI / Earned to Incurred etc). Preparation of MRC slips and endorsements, as well as updating and maintaining monthly Earned to Incurred statistics. Compiling and maintaining risk level data for Binding Authority Agreements. Knowledge and use of Lloyd's systems eg DComm/Lineage (would be advantageous). You will also produce open market MRC Slips and Endorsements on occasions.
What you'll need to succeed
Your previous experience working as a Technician dealing with Non Marine or Property risks emanating ideally from North America will contribute to your success in securing this role. Experience of Binding Authorities as well as DComm/Lineage would be advantageous. You will be technically astute and ideally, you will have an experience in MRC slip production and endorsements. You will have excellent communication skills both written and verbally. Cross training to NA Property and Transportation will be offered
PLEASE ONLY APPLY IF YOU HAVE LONDON MARKET TECHNICAL EXPERIENCE WORKING AT A LLOYD'S BROKER WORKING

AS A TECHNICIAN , IDEALLY WITH KNOWLEDGE AND OR EXPERIENCE IN DEALING WITH NORTH AMERICAN RISKS,. YOU MUST BE ABLE TO PRODUCE MRC SLIPS, AS WELL AS HAVE EXPERIENCE OF BINDERS


What you'll get in return
Flexible working options available.
You will be offered the chance to work for a leading Lloyd's Brokers, in a progressive team full of like-minded individuals willing to support you. You will be offered a generous salary of up to £75,000 depending on your experience plus a comprehensive Benefits and Bonus package. You'll enjoy utilising your technical ability in a leading independent Lloyd's Broker, working closely with Placing Brokers

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Service Lead Glasgow– 39 hours per week

£27,000 per annum

We are looking for a Senior Service Lead to join our friendly and welcoming team in Glasgow. You’ll have a really rewarding role working with a great team of people. We deliver creative, dynamic and person centred services providing a range of individualised support to our service users.

The Role

The role will be an even split between operational, administrative and staff management duties and undertaking the responsibilities of a Support Worker.

The Senior Service Lead will report directly to the Registered Locality Manager and will work closely with other senior team members to ensure the delivery of high-quality support services. This comprehensive role requires a compassionate and experienced leader; the role is essential to the continuous improvement and effective operation of our services. We aim to provide the best possible person centred support to adults with autism and learning difficulties while fostering a supportive and professional environment for our staff.

Whilst on rota as a Support Worker you will provide support to our service users. You will help the people we support to live their life the way they want, ensuring they have choice and control over the planning and delivery of their support. You will enable them to reach their potential by providing both physical and emotional support along with encouraging them to develop positive relationships and engage with the community. You will be supporting individuals with a variety of needs: helping with finances, personal care, domestic tasks and medication.

It is important that you uphold and implement our values, policies and procedures and are a positive role model for the staff team. You will regularly conduct supervisions and appraisals to monitor performance, provide feedback and support professional growth. You will ensure the team are up to date on all required training and registrations, assisting where needed to ensure we have a highly effective and well informed workforce.

You will be required to conduct regular health and safety audits across services to promote a safe living and working environment. This will involve identifying and coordinating any required maintenance, reviewing care plans regularly and auditing paperwork against high compliance standards. Part of the role will also involve welcoming new employees into our service. You will greet potential candidates, conducting service tours and if successful provide inductions to equip them with a full understanding of the working environment and role expectations.

Please note the role will require you to be on call on a rota basis. An enhanced Adult PVG application will be required for successful applicants.

Qualifications and Experience


To be a registered member of the SSSC
Level 3 SQV in health and social care
Significant experience in the social care sector
Proven leadership and management experience
Applicants must be drivers with access to their own vehicle due to the large locality we cover


Benefits and Rewards


A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
Accredited training giving you the knowledge and skills to deliver a first rate job
An employer contributory pension scheme


In addition to the above you also have access to the following great benefits:


Health Cash Plan (for full/part time contracted hours)
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus (terms and conditions apply)
Recognition Initiatives


Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

Proud member of the Disability Confident employer scheme

EARN $70k-$80k pa Super Bonus | Neg Based on Experience
Join A Respected & Growing Business Advisory Based in Sydney
Future Practice Manager Opportunity | Training and Development


About The Company
Our client is a business advisory practice located in North Sydney. Specialising in financial strategy, with a major focus in supporting large scale operations, such as mergers, aquisitions, valuations and other corporate transactions. Their customers range from families and smaller businesses to large corporations.
About The Opportunity
Some of your responsibilities will include:

Greeting clients and managing messages
Handling correspondence and drafting letters to clients
Managing the diaries of three directors, & supporting a team of 11 staff
Dealing with various client statutory notices and drafting correspondence
Office management tasks such as payment of creditors and



... Click here to view more detail / apply for Senior Receptionist

Job Description
Executes campaigns and supports tactical activities (E.g., In-person event, email marketing, digital marketing)
Liaise with internal and external stakeholders and assist with project management duties (including logistics and milestone management) for related marketing events
Monitor and track progress of campaigns using various marketing metrics and provide post-event evaluation, reporting and analysis
Collaborate with sales teams to identify and capitalize on opportunities to strengthen lead generation activities
Sourcing new sales opportunities through inbound lead follow-up and outbound cold emails
Conduct market research and analysis to evaluate trends, branding awareness and competition ventures

Requirements
Bachelors Degree in Marketing or relevant discipline
Minimum 2 years of similar Marketing experience within ICT Industry
B2B Event Management or Content Creation experience will be an advantage
Proficient in MS Office and marketing related software/ tools (HubSpot, Canva, Adobe Photoshop, Adobe Illustrator etc.)

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Send me your resume via WhatsApp ❤

WhatsApp: (https://api.whatsapp.com/send?phone=6592377799)

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com

EA Registration Number: R22108564

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

Payroll Executive
Salary - £26,000 up to £28,000

We have an exciting opportunity for a Payroll Executive to join our umbrella payroll company 'Arch Finance' based in central Preston.
Working as a payroll executive you will be responsible for the day to day running of our PAYE contractor payroll service, collaborating with multiple parties and employees. You will play a critical role in ensuring the smooth running of this payroll service.
The ideal candidate will be resilient, autonomous, and passionate, with exceptional customer service and outstanding attention to detail.

The Role will involve:

• Managing the weekly payrolls end to end process.
• Assisting in on boarding new contractors within stipulated timescales alongside dealing with any queries/related questions.
• Ensuring full due diligence is complete prior to pay rolling any individual, including right to work and ID checks.
• Linking payroll processes to reduce the risk of fraud, including knowledge and understanding of fraud prevention.
• Build and maintain positive relationships with internal and external stakeholders to facilitate a smooth running of the weekly payroll.
• Dealing with, escalating, and managing queries raised by internal/external stakeholders and resolve queries and disputes in a professional/timely manner.

The ideal candidate:

• 2 years experience running an end-to-end PAYE payroll.
• Experience processing pension/auto enrolment, deduction orders, PAYE liability payments and the reconciliation of these.
• We are looking for an individual who is highly experienced in Microsoft packages such as Word and Excel.
• Can prioritise, work to deadlines, and manage time efficiently.
• You will have the ability to deal with complex queries professionally and effectively.
• An excellent eye for detail with the ability to use your initiative and follow logic.

What's on offer:

• Competitive salary.
• Family-friendly policies.
• Regular incentives & rewards.
• Access to tailored training, specific to the role.
• Salary Sacrifice Pension Scheme, Cycle Scheme & Tech Scheme.

If you are a motivated individual with a passion for payroll, we would love to hear from you!

Responsibilities:-

• Account servicing and provide sales support to clients and supermarkets
• Build and maintain good relationships with existing and prospective customers
• Maintain a strong understanding about product inventory, features and specifications
• Handling of customer orders and ensuring they are processed and fulfilled on time
• Engage and work closely with clients on products marketing and promotional activities
• Engage and work closely with Operations, Logistics and Merchandising team to provide good products and services
• Active participation in department and business review meetings
• Assist in any other ad-hoc activities as assigned

Requirement:-

• Minimum Degree with some related experiences preferably in FMCG/Retail industry
• Good team player and positive attitude
• Good interpersonal, customer service and communication skills
• Ability to work in a fast-paced and dynamic environment
• 5.5 days work week, public holidays as per scheduled

Overview of role

At Procter & Gamble (P&G), our Research & Development (R&D) division is where business, innovation, and technology converge to create a competitive edge. Since our founding in 1837, innovation has been the cornerstone of our success. From pioneering fluoride toothpaste to the first heated razor, R&D enables us to enhance lives in meaningful ways—today and for future generations. Our diverse R&D professionals are business leaders who leverage technical expertise to deliver groundbreaking product innovations for our 65 trusted brands.

We are looking for a Senior Scientist in Products Research to join our Skin Care team. We seek candidates with strong critical thinking skills who thrive on leading projects while mentoring and developing others. The successful applicant will spearhead initiatives in one of our “Disrupt Tomorrow” categories, focusing on identifying and addressing consumer and technical challenges with significant potential for growth in the Skin Care Category.

Your team

Located at the P&G Singapore Innovation Center, you will be part of the Skin Care organization. You will have the opportunity to work in multi-functional teams and engage with both internal and external partners.

Key Responsibilities

• Define and execute experimental plans to address complex consumer needs and insights, ensuring a holistic and superior consumer experience.
• Collaborate with cross-functional teams to deliver brand growth strategies through a multi-year innovation master plan, effectively bridging what is needed with what is achievable.
• Leverage global assets to create resource-efficient solutions, optimizing these assets to cater to regional consumer demands.
• Partner closely with the technical community to identify barriers and communicate risks to stakeholders effectively.
• Lead and mentor the Product Research team by clearly defining roles and responsibilities, ensuring full engagement and capability growth to meet both business objectives and individual development goals.

Qualifications

• Bachelor’s or Master’s degree in engineering or a relevant scientific field.
• Minimum of 8 years of experience in Consumer Product Research, with a proven ability to translate consumer insights into technical requirements across various categories.
• Prior experience in Skin Care, particularly in the Asia Pacific, Middle East, and Africa regions, is preferred.
• Demonstrated success in driving large, multi-functional business initiatives within a corporate environment.
• Possesses meticulous and analytical skills, with a strong aptitude for problem-solving.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

FoodXervices Inc is one of the top foodservice distributors in Singapore, servicing over 4800 clients ranging from top hotels and restaurants, airlines, and cafes, fast food chains and culinary institutions.

We are looking for an office based Customer Success Executive to join our team.

The ideal candidate should have a personable character with great communication skills.

Duties and responsibilities include:

• Using all proper means in the Employee’s capacity to advise, promote, improve, develop, extend and maintain the Group’s business and to protect and further the reputation, business, interests of the Group
• Using and optimising usage of all improved and updated technological / digital software made available – including assisting for Software Implementation, Improvement and Training (i.e Zendesk, etc)
• Processing the placement of orders received from customers via phone and email.
• Respond and follow up to customer inquiries via email or phone.
• Identify and assess customers' needs to ensure high level of customer satisfaction.
• Build rapport with customers and maintain customer-client relationships.
• Provide timely solutions to customers with regards to their transactions.
• Suggest alternative purchase options to prospective customers.
• Any other ad-hoc duties assigned.

Requirements:

• Possess minimum Nitec / Diploma in any discipline.
• Beneficial to have expeirence dealing with 3PL / 4PL and Export customers, not a must have.
• Have excellent communication skills.
• Be comfortable with technology and learning new systems.
• Be a good team player with a positive attitude.
• Be organised and demonstrate ability with admin tasks.
• Be able to multi-task and work under pressure.
• Must be able to work on Saturdays, when OT is required (alternate weeks).
• Be able to start work immediately.
• Only Singaporeans may apply.

As an employee of FoodXervices Inc, you will enjoy the following benefits:

• Access to company gym facilities
• Staff discount rates for company listed products
• Free parking
• Work from home 1 day per week (After probation)

Senior Advisor ,  Service Agreements



SNSW Grade 9/10




1 x Temp Full-Time (through until September )
Locations: Haymarket, Parramatta, Gosford



As the  Senior Advisor ,  Service Agreements ,   you will   m anage agreements for the agency to its partner agencies, ensuring compliance with legislative,  organisational  and government requirements. Contribute to the delivery of strategic and operational programs of work, ensuring governance and assurance activities are undertaken to  minimise  exposure and  facilitate  capability uplift across the agency. Manage the planning and scheduling of deliverables, ensuring quality and timeliness in achieving outcomes and resolving issues .  


Responsibilities include   d evelop and  maintain  comprehensive service agreements  in accordance with  sourcing documents, commercial pricing, assurance requirements and approved procedures, and  monitor  and analyse performance, addressing exceptions, to achieve the required outcomes .  Provide
... Click here to view more detail / apply for Senior Advisor, Service Agreements ? Temp to Sept 2027

GuardWare is a young, sovereign, disruptive cyber software company based in Sydney Australia

As the Executive Coordinator you will report to the CEO with lines of reporting to the CTO, GMBD and at times the Board of GuardWare.

The Executive Support Coordinator reports directly to the Chief Executive Officer and will be the Human Resources functional lead,.

The Executive Support Coordinator will be responsible for providing a range of prompt, high quality, confidential administrative and executive support to the Chief Executive Officer, Executive Team and Board.

Duties may include and are not limited to -
calendar and mail management,
organising and coordinating meetings and any materials,
minute taking,
drafting correspondence,
formatting of reports and presentations,
data entry and maintenance of registers,
filing,
overseeing travel and accommodation arrangements, etc.

Although the Executive Support Coordinators main role is providing direct support to the Executive Leadership Team
the incumbent will also drive Inductions, security and Human Resources for the GuardWare team.

The Executive Support Coordinator will be required to contribute within the team to ensure that a range of business support activities are highly functional and responsive. These duties may include:

onboarding/inductions,
off boarding of staff,
all recruitment aspects, as required,
answering of phones,
assisting staff with enquiries,
participating in team meetings and
other administrative tasks.

GuardWare operates in a dynamic, rapidly changing environment which requires the incumbent to be flexible, reliable, adaptable, a good listener and communicator with the ability to use initiative in performance of work. The Executive Support Coordinator will at times be required to be involved in key internal and external committees or contribute to Projects or Bid/Grant application support, either as a team member or administrative support.

The Executive Support Coordinator is the appointed administrator for LOGIQC, and the GW Quality Management System.

This role is full time. Given the security requirements the applicant must be an Australian Citizen, pass a Police check and be able to gain and hold an Australian Security Clearance in due course.

The Executive Support Coordinator would typically hold:

Bachelor's Degree in Administration related studies, or equivalent experience.
Advanced understanding of Microsoft Office products. with Strong computing skills.
Be a natural problem-solver and be a critical thinker.
Fluency in a variety of applications related to administrative roles such as Adobe , Docusign, Document conversion products and general graphics programs
Collaboration skills and experience with performing exercises such as onboarding.

As our Executive Support Coordinator, you will be responsible for making the right choices when it comes to executive support activities to prioritise and ensure effective senior leadership operations.

Salary includes base salary, superannuation and other benefits to be described to downselected candidates

Apply to recruitment@guardware.com.au or via this website

Concentrix

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.

At Concentrix, we create game-changing customer journeys that help brands grow, across the world and into the future. We strive to find and grow exceptional people like you.

A leading global provider of customer experience (CX) solutions and technology, we continue to offer revenue generation services with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands.

Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. This is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

Senior Sales Support Specialist – South Korea + SEA

Reporting to the Sales Manager, the Senior Sales Support Specialist will play a pivotal role in supporting the Enterprise Sales and Customer Success teams across South Korea and SEA. You will be instrumental in driving sales renewal rates by managing pre- and post-sales administrative tasks, enabling smooth lifecycle selling.

This permanent position offers an exciting opportunity to join the pioneering Sales Support Desk team in Singapore. We are looking for individuals who are independent, meticulous, have an eye for large data management and comfortable to manage ambiguity situation while establishing new processes and workflows. Handling confidential information with integrity and escalating complex issues to appropriate channels will be key.

Successful candidates will be the subject matter expert to present accurate sales quotation, review sales contracts, update accounts notes in CRM system, perform customer research, identify high-risk customer accounts, gather and develop sales data mapping to help the sales team overcome customer objections and mitigate risks. Along the way, you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

What you’ll experience with us

Sales Administration Support

• Relieve internal and external sales teams of pre- and post-sales administrative duties.
• Maintain accurate sales quote documentation, including pricing and configurations.
• Update customer contact information across CRM and sales pipeline systems.

Administrative Tasks

• Process sales orders, enter sales data, and review sales contracts.
• Prepare sales quotations, manage invoices, and track documents.
• Create sales renewal packages with historical pricing, subscription statuses, and discount data.
• Handle sales bookings, including purchase order processing and booking reconciliation.

Data Management and Analysis

• Identify renewal opportunities by analyzing data sets and participating in sales cadence meetings.
• Investigate sales trends related to downsell or churn and support high-risk renewals using CRM ticketing platforms.

Reporting and Standardization

• Prepare sales data documents, generate ad-hoc reports, and drive process standardization to maintain database accuracy.
• Perform quality assurance and update process documentation as needed.

Client and Stakeholder Engagement

• Act as a subject matter expert, ensuring database integrity and responding professionally to customer and stakeholder queries.

We’ll be a great match if you…

• This role will require you to provide administrative sales support to our internal and external stakeholders across South Korea and SEA.
• Fluent in Native Korean and proficient in English (B1/B2 level) to drive business conversations across South Korea and SEA.
• 2-5 years of relevant working experience in administrative function with advance knowledge in Microsoft Office (Excel, Word).
• High integrity to manage confidential internal and external client information.
• Independent individuals with team-player mindset.
• Strong attention to detail and a strong sense of responsibility to manage large and complex data.
• Strong sense of accountability to manage high priority escalation.
• Demonstrated aptitude to learn and optimize new technology and data.

Other Information

• Office Address: 80 Pasir Panjang Rd, #15-83/84 Mapletree Business City II, Singapore 117372 (nearest MRT: Labrador Park).
• 5 days’ work week (Mon – Fri / regular working hours).
• Permanent position, hybrid working arrangement model.
• Comprehensive healthcare, medical plans and flexi benefits.
• Annual Leave and Paid Sick Leave are covered.
• Onboarding and on-the-job learning programme will be provided.

Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives.

All shortlisted candidates will be contacted.

The Role
Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.
We are currently recruiting  Senior HVAC/Air Conditioning & Appliances Technicians  for  Sydney.
What?s in it for you?

Work from home model ? no need to travel to and from the workshop daily
Competitive salary Super
Tools of the trade ? Van, Uniform, Phone etc
Full
... Click here to view more detail / apply for Senior Service Tech HVAC/Air Con & Appliances

Service Care Solutions is currently working alongside a forward-thinking local authority based in Greater Manchester. They are looking for a Senior Childcare Lawyer to join their expanding legal team. This is an excellent opportunity to work amongst legal experts and progress your career.

This role pays a competitive rate of £45-£55 an hour, depending on experience.

Responsibilities as a senior childcare lawyer:

• Able to handle high caseload in childcare cases from start to completion.
• Preparing Legal documents and correspondence.
• Advocacy skills to represent the Council in contested proceedings.

About you as a senior childcare lawyer:

• Qualified with at least 3 years of experience in child care law
• Drafting Legal documents to a high-quality standard
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Benefits:

• Hybrid Working
• Flexible Hours
• Weekly Pay

If you or someone that you know would be interested in applying to the Senior Childcare Lawyer vacancy, then don't hesitate to get in touch with Aanisah Khan via email, Aanisah.Khan@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Key Roles and Responsibilities:

• Attend to event and tour enquiries received online and via hotline.
• Assist with StarTix Website content update.
• Generate sales and ticketing related reports.
• Liaise with the various appointed ticketing agents and event organisers.
• Supporting ticketing and event operation at The Star Theatre.
• Administrative duties, including tickets issuance, tour bookings, casual rostering, and payroll.
• Manage venue’s Lost & Found inventory and reports.
• Assist with planning and execution of FOH’s yearly refresher and recruitment trainings.
• Updating of departmental policies and procedures.
• Procurement of miscellaneous items.
• Work on ad-hoc projects and portfolios tasked.

Requirements

• Relevant working experience in admin, event operations, front-of-house, customer service and/or similar capacity is preferred.
• Tech savvy and comfortable with handling devices.
• Proficiency in Microsoft Office applications.
• Possess good interpersonal and communication skills.
• Able to work in a fast-paced environment and manage a large pool of casuals.
• Must be able to work irregular hours, shift duties and on weekends

GetGo is Singapore’s largest and fastest-growing carsharing platform that enables everyone with the freedom to drive without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

The working hours for this role are 1:00pm to 10:00pm. This is a 5 day work week, with either (Thursday/Friday) or (Tuesday/Wednesday) as the rest days. Please only apply if you are able to work these shift arrangements.

This is a 1 year contract position, convertible to full-time.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!