Total 18 Senior Executive level Customer Service job vacancies in Coventry, CV2 2DX

Service Care Solutions are working with an Accountancy firm in Coventry for a Semi-Senior Accountant to join there team on a permanent basis. Please find the job description below.

Location: Coventry.

Hours: Full time.

Salary: £26,000-£30,000.

Key Responsibilities

• You will be working closely with other members of the team to
• provide accounting and taxation services to a variety of clients.
• You will be preparing accounts for unincorporated/incorporated businesses.
• You will be prepare company tax returns and personal self-assessment tax returns
• You will be involved in the preparation of management accounts.
• Forming client relationships across a range of businesses and sectors.
• You will be instrumental in mentoring and supporting accounts apprentices and junior team members.

Personal Attributes:

• You should have obtained your AAT qualification.
• You should have basic knowledge of main accounting systems for example, Sage, Xero, and Quickbooks
• You will be a confident and articulate communicator and be comfortable with managing a varied workload
• Demonstrate a hands on, and proactive work ethic and works well in a team.

Some Benefits We Offer Are:

• Competitive salary
• 22 days annual leave (plus normal statutory bank holidays)
• Funded professional study.
• Regular development reviews and training
• CPD Support
• Group staff pension scheme

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Package Description: Shift Pattern:20:00pm -08.00am including alternate weekends At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career developmentand offer a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We areseekingacompassionate,enthusiastic,and dedicatedindividualto join ourfriendly, award-winning team asSeniorCare Assistant. ABOUT THE ROLE Your focus asaSeniorCare Assistant will be tosupport and work alongside the Care team todeliverhigh standardsof personal care, providing a safe, caring, innovative, open,supportive,andinclusive environmentfor residents,visitorsand staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supportingresidents with their medication requirements. Undertakingstaff supervisions and supportingstaff with their development whererequired. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To besuccessfulin your application, youwill live our values of caring, supportive, honest,respectful,and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later yearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilstestablishingourselves as the preferred choice forresidents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.

About The Role

As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something back to those people.

For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.

One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

About You
Ideally, you’ll have completed a Level 2 Diploma S/NVQ in Health and Social Care and are prepared to work towards Level 3 qualification in Health and Social Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. What’s essential, though, is your brilliant positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.



About The Company
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Hourly rate is subject to experience and qualifications
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

#HCOneJobs

Job Role: Senior Care Assistant
Location: Coventry
Hours of work: 5 days over 7 (shifts from 730am to 930pm)

Hourly rate: £13.00

Are you passionate about providing exceptional care to individuals living with dementia? Do you thrive in a supportive and inclusive environment? Look no further! I have partnered with a highly-rated care service in Coventry to recruit a dedicated and experienced Senior Carer to join their team.
Your new service:

• Specialises in dementia care and support, creating a safe and nurturing space for their residents.
• Their commitment to excellence has earned us a stellar reputation in the community.
• Values teamwork, compassion, and continuous learning.

Role Overview: As a Senior Carer, you'll play a multifaceted role, blending leadership with hands-on care giving expertise. Here's what you'll do:

1. Leadership: In the absence of higher management, you'll maintain the smooth operation of our home. Your pivotal role ensures that our residents receive the highest standards of care, especially crucial in dementia care.
2. Personal Care: Provide compassionate and personalised care to our residents, assisting with daily activities, medication management, and emotional support.
3. Team Collaboration: Work closely with our care team, volunteers, and external professionals to create a holistic care plan for each resident.
4. Observation and Reporting: Monitor resident's well-being, noting any changes and promptly reporting concerns to the management team.
5. Empathy and Respect: Show empathy, patience, and respect to residents and their families, fostering a warm and welcoming environment.

Qualifications and Skills:

• Experience: You should be a skilled senior or very experienced carer seeking their next challenge with a background in the care and support for vulnerable adults.
• NVQ 2 or Equivalent: A relevant qualification in adult social care is essential.
• Communication: Effective communication skills are essential for collaborating with residents, families, and colleagues.
• Compassion: A genuine passion for improving the lives of those living with dementia.

For your extensive skills, qualifications and experience, you will receive:

• A hourly rate of £13
• Christmas and loyalty bonuses
• Overtime available
• Internal progression opportunities
• Free on site parking
• Accredited training and development.

For immediate consideration, please click apply now.

The post holder will: Work closely with medical and nursing staff to improve the pharmaceutical care of patients requiring palliative care and end of life services. Work with and support the Myton Hospice Palliative care pharmacist based at UHCW. Support the Pharmacy team to improve knowledge of palliative care as a speciality and review patients referred to the Palliative Care team at UHCW. Be responsible for all aspects of Medicines Management within palliative care and end of life services at UHCW NHS Trust and have an overarching medicines management role within palliative care across Coventry and Warwickshire. Lead on the provision of education to healthcare professionals in the pharmaceutical aspects of palliative care and end of life services across the above care settings. Develop policies, guidelines, conduct audits and perform research relating to the use of medicines within palliative care and end of life services. Support the Quality, Innovation and Patient Safety aspects of Palliative Care at UHCW to ensure care is outstanding and continually improving. Role-specific duties 1. Provide a comprehensive clinical pharmacy service for palliative care patients at UHCW NHS Trust, attending board rounds and multidisciplinary team meetings. 2. Support a comprehensive clinical pharmacy service for palliative and end of life care patients across Coventry and Warwickshire by acting as pharmacist representative on the C.A.S.T.L.E. (Care and Support Towards Lifes End) expert advisory group which represents clinical providers of palliative and end of life care across Coventry and Warwickshire. 3. Provide pharmacy representation and input into other relevant groups such as the ICS EOL working group, the West Midlands Specialist Palliative Care Audit and Guidelines Group (SPAGG) and the Central England Palliative Care Pharmacy Group. 4.Provide strategic guidance on clinical pharmacy issues relating to palliative and end of life care services and provide professional pharmacy leadership in this area of care 5. Proactively influence safe and cost-effective drug therapy with other senior clinical staff within palliative care and end of life services. This will include performing new drug evaluations, financial reporting and development of policies. 6. Identify areas where improvements in both quality and cost effectiveness of pharmaceutical care and prescribing may be encouraged, and influence others to incorporate this for the benefit of the wider health economy. 7. Work with senior staff in palliative and end of life care services to review policies and procedures to ensure safe and effective handling of medication. Ensure policies and procedures comply with existing legal requirements, best practice, national and local guidelines and CQC Requirements. Undertake risk management and conduct audits relating to supply, storage and administration of medicines. 8. Lead, develop and deliver education and training in the pharmaceutical aspects of palliative care to other healthcare professionals. To encourage and cultivate an environment of clinical and practice-based research and audit. To contribute to current and future research and audit projects associated with the use of medicines within palliative care. 9. To practice as an expert practitioner, providing advice and consultancy to patients, healthcare professionals and other agencies relating to pharmaceutical aspects of palliative and end of life care. Please see the Job Description for the full details.

The attached job description will not be the final job description however the duties and role will remain largely the same. It is essential that candidates have experience of working within community mental health or with people with mental health needs. You must have either significant relevant experience and / or a relevant qualification such as a psychology degree, assistant practitioner foundation degree / mental health degree etc. Evidence of this must be presented. The job description is awaiting sign off, therefore is in draft form. Please note: It is mandatory requirement for all newly appointed staff to be registered with the Disclosure and Barring Service (DBS) Update Service for adults and children. For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements. Visits or questions are welcomed

Senior Care Assistant (Days) based at Abbey Park Coventry

Please note we are only accepting candidates currently living within a 10-mile radius of the Care Home

Available Hours: Days

Permanent - Full Time - 39 hours per week.

About the role

As a Senior Care Assistant at MHA you will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. In addition, you will administer medication and maintain clear and accurate records. Every day will be different and you'll have the opportunity to use your leadership and people skills to make a real difference.

About you

As a Senior Care Assistant, you will be passionate about caring for older people, have previous care experience and, as a minimum, hold an NVQ level 2 or equivalent in health and social care and be willing to complete level 3. In addition, you will have experience leading, coaching and motivating a team to deliver high quality care. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative. Patience, communication and listening skills are equally important. Maintaining accurate records, time management and prioritising tasks will also be strengths. So, if you have the ability to lead by example, form positive relationships and energise colleagues to deliver exceptional care then we'd love to hear from you.

For more information about the role please review the attached job description.

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people.

In addition to a highly competitive salary, we offer a lot more:

• 28 days holiday (including bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

To apply please email or visit our website at mha.org.uk

About us

MHA is the UK's largest charity care provider and our mission is to 'enable people to live later life well'. Through 90 specialist care homes, 70 thriving retirement living schemes and 62 vibrant community services and befriending, we inspire the best care and wellbeing at every stage of later life. We have over 7,600 dedicated colleagues and are supported by over 4,000 generous volunteers. All our donations and any surplus we generate is invested into the services we provide for our 18,500 residents and members. Our values underpin our entire approach: we nurture mind body and spirit; we respect every person, treating them with dignity; and we inspire the best in each other.

About the home

At Abbey Park care home we provide residential, residential dementia, general nursing and nursing dementia care. Here at Abbey Park, it's all about choice - from a selection of rooms to the range of activities and services available every day. As well as private rooms, we also have 24 self-contained care suites, each with a bedroom, lounge and kitchenette. These double-sized suites are suitable for individuals who enjoy extra space.

For more information about the home, please click here.

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CV's from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CV's from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.

In a simple sense all our work, at whatever level should continue to support the strategy of: ‘Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people’.

Our Values

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Please see Brochure attached that contains information about the service at Gosford Community Hub- Page 8.

As Senior Support assistant at Gosford Community Hub you will be expected to: provide first line management support with supervisions, appraisals and direction to support staff within day services. Ensuring service user individual needs are met through promoting independence and personalised approaches in a safe respectful and dignified manner; giving people choices and control over the service they are using and ensuring the best possible outcomes for people who use Adult Social care services. To deliver all services in compliance with relevant social care legislation, to undertake risk assessments, to allocate activities which are centre based. To ensure staff training, annual leave and sickness is managed in a fair and equitable manner. Adhering to City Councils values and policies.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for a Senior support assistant that is committed to driving the service forward developing staff to provide an excellent standard of care. This post is 35 hours per week.

We are looking for individuals who are:

• Able to work as part of a management team, using your initiative and respond flexibly to the needs of service users.
• Experience in delivering support in a Social Care or equivalent setting

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 19th August 2024

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

Senior Learning Support Practitioners
Hours: 37 hours per week
Salary: Scale 5 (£24,746 - £26,067 FTE)
Permanent contract: Term time only (38 weeks – pro rata £20,906 - £22,067) Salary includes 4% increase which will be effective from 1st August 2024Are you passionate about ensuring high quality support for EHCP learners throughout their learner journey at Coventry College?
Do you have experience completing initial assessments, support plans and termly reviews of EHCP learners?
Can you track, monitor and review students EHCPs and ensure that their support needs are met and outcomes achieved, including their wider social skills and independence.
If so, we have exciting opportunities for Senior Learning Support Practitioners to join our ALS team, part of our wide-ranging Learner Services team.
In this pivotal role you will to act as a mentor for the wider team of LSPs, sharing best practice and completing observations. In the role you will work closely with the ALS Co-ordinators to develop and review support plans for learners that are aspirational and personalised. You will also support with the running of high needs interventions such as the Preparation for Adulthood and Social Skills programmes.
To be successful in this role you will need to be an enthusiastic individual with excellent communication skills and have relevant experience within this field.
You will also need to have the following qualification:
• Minimum Level 2 qualification in literacy and numeracy, or equivalent
• Relevant Level 3 qualification or above
• A HTLA Qualification
• Experience of working with people with learning difficulties and/or disabilities, or other support needs
• The successful applicant will be required to complete an enhanced DBS check
As a Senior LSP you will benefit from:
• Free on-site parking
• An excellent pension scheme (LGPS) with defined benefits
• Generous holiday allowance/pay of 34 days annual leave plus 8 days statutory bank holidays.
• Discounted hair/barbering/beauty treatments at our on-site Salon
• On-site refectory
• Annual staff recognition awards
• Employee Assistance Programme
• Generous Employee Benefits discount scheme
• Free will writing service
(Please note that CVs will not be accepted)
Applications Close: Friday 9th August 2024 23:59
We are actively committed to safeguarding and promoting the welfare of children, young people and any vulnerable groups within the College community. We value our diverse College community and are actively committed to promoting equality and diversity in all areas of College life. Applications are welcomed from all sections of the community. We expect all our staff and volunteers to share these commitments. The successful applicant will be required to complete an enhanced DBS check.

The successful candidate will be educated to GCSE level with an administration NVQ /QCF or equivalent experience. Excellent IT skills are essential including a good working knowledge of Microsoft word, excel, email and diary management. Previous experience of working in a busy office environment and taking meeting minutes is also a requirement of the role. You must be able to build effective working relationships, have a flexible approach to work, be a team player and able to work autonomously, using your own initiative. We welcome applications from individuals with a positive approach to change and supportive of service improvements. You must be able to build effective working relationships, be approachable and accessible with a flexible work ethic and demonstrate the values and behaviours in line with our Trust policies. To support the Trusts move to remote working there will be some expectation for the successful applicant to be able to work from home on a rota basis which appropriate equipment will be provided.

NNEB/CACHE Diploma, NVQ Level 3 in a childcare subject, or equivalent Good level of basic education including literacy and numeracy. Knowledge and understanding of how children and young people grow and develop. Knowledge of bowel and bladder dysfunction, (or willingness to gain.) Knowledge and understanding of safeguarding policy and practice for children, young people, and vulnerable adults. Able to demonstrate professional curiosity. Excellent written communication skills Excellent verbal communication skills with children young people and their families and colleagues in the MDT Effective organisational and delegation skills Ability to demonstrate and apply understanding of policies, procedures, and clinical pathways Evidence of continuing professional development Experience of working independently under the guidance of a registered nurse Experience of working with children and families in a statutory or voluntary health, educational or social care setting. Car owner/driver (insured for business use), or suitable alternative transport to enable you to undertake the job It is unlikely that public transport will meet this requirement. If necessary, adjustments can be considered in accordance with the Disability Discrimination Act For more information on this role please see the attached support information. Thiswill give you a better overview of the job role and requirements. Contact with the service prior to application is recommended especially if a flexible working arrangement is required.

Senior Learning Support Practitioners
Salary: Scale 5 (23,746 - £25,064)
Permanent contract: Term time only (38 weeks – pro rata £20,102.58 - £21,218.35)
Are you passionate about ensuring high quality support for EHCP learners throughout their learner journey at Coventry College?
Do you have experience completing initial assessments, support plans and termly reviews of EHCP learners?
Can you track, monitor and review students EHCPs and ensure that their support needs are met and outcomes achieved, including their wider social skills and independence.
If so, we have exciting opportunities for Senior Learning Support Practitioners to join our ALS team, part of our wide-ranging Learner Services team.
In this pivotal role you will to act as a mentor for the wider team of LSPs, sharing best practice and completing observations. In the role you will work closely with the ALS Co-ordinators to develop and review support plans for learners that are aspirational and personalised. You will also support with the running of high needs interventions such as the Preparation for Adulthood and Social Skills programmes.
To be successful in this role you will need to be an enthusiastic individual with excellent communication skills and have relevant experience within this field.
You will also need to have the following qualification:
• Minimum Level 2 qualification in literacy and numeracy, or equivalent
• Relevant Level 3 qualification or above
• A HTLA Qualification
• Experience of working with people with learning difficulties and/or disabilities, or other support needs
• The successful applicant will be required to complete an enhanced DBS check
As a Senior LSP you will benefit from:
• Free on-site parking
• An excellent pension scheme (TPS) with defined benefits
• Generous holiday allowance/pay of 39 days annual leave plus 8 days statutory bank holidays.
• Discounted hair/barbering/beauty treatments at our on-site Salon
• On-site refectory
• Annual staff recognition awards
• Employee Assistance Programme
• Generous Employee Benefits discount scheme
• Free will writing service
(Please note that CVs will not be accepted)
Applications Close: Friday 14th June 2024 23:59
We are actively committed to safeguarding and promoting the welfare of children, young people and any vulnerable groups within the College community. We value our diverse College community and are actively committed to promoting equality and diversity in all areas of College life. Applications are welcomed from all sections of the community. We expect all our staff and volunteers to share these commitments. The successful applicant will be required to complete an enhanced DBS check.

About The Role

As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something back to those people.

For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.

One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

About You
Ideally, you’ll have completed a Level 2 Diploma S/NVQ in Health and Social Care and are prepared to work towards Level 3 qualification in Health and Social Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. What’s essential, though, is your brilliant positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.



About The Company
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Hourly rate is subject to experience and qualifications
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

#HCOneJobs

About The Role

As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something back to those people.

For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.

One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

About You
Ideally, you’ll have completed a Level 2 Diploma S/NVQ in Health and Social Care and are prepared to work towards Level 3 qualification in Health and Social Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. What’s essential, though, is your brilliant positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.



About The Company
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Hourly rate is subject to experience and qualifications
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

#HCOneJobs

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Coventry is expanding with a growing population, a buoyant and increasing private rented sector. A key strategic priority for the Council is to therefore keep residents safe and tackle poor housing conditions.

Property Licensing and Housing Enforcement responds to complaints in the Private Rented Sector and implements the Mandatory and Additional HMO licensing schemes to deal with issues caused by the poor management of privately rented HMO properties. These services and schemes offer an opportunity to work in a busy high-profile environment dealing with improving standards of privately rented properties across the city.

If you are motivated, professional in your approach and have adept organisational skills then Coventry could be the place for you!

Our Values

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.

Our Values are:

What is the job role?

We are looking for an Admin Support (Senior Regulatory Technical Support Officer) to deliver a high-quality customer service in a way that contributes to the achievement of the City Council’s vision and objectives for a growing and sustainable city.

In your role you will be:

• Dealing with enquiries, through varying mediums, ensuring that where possible they are resolved at first contact, or that messages are passed on to the relevant person for action.
• Undertaking data input and document production using the range of systems in use within Regulatory Services.
• Working with the Property Licensing Team Leaders to ensure publicly accessible data is displayed correctly in a timely manner.
• Inputting data onto software and updating records.
• Regularly communicating with members of the wider team and customers to deliver an excellent service.
• Taking care of the admin side of our service, including maintaining IT systems, retrieving information as requested and ensuring that information is kept up to date.
• Assisting with the development of IT systems and workflow processes within the regulatory service.

For further information about the role please see the Job Description and Person Specification.

Who are we looking for?

A person who…

• Is self-motivated – during these difficult times, most work will be carried out from home.
• Can take responsibility for their workload and prioritise according to the service needs, making sure that performance targets are met.
• Has the ability to record and provide information with accuracy.
• Is computer literate and is confident using various IT systems.
• Can support officers to ensure deadlines are met and delays in the system are minimised.
• Has good literacy and numeracy skills to assist with the production of a variety of correspondence.
• Can produce, analyse, and interpret reports using a variety of IT applications.

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'

Interview date: 10/01/2024

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme